Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
37327-000
1 2 3 4 5 6 7 s 9 10 11 },o z °'ram 12 Q p N U> o 13 o14 WOm Pzcu)u 15 L- V a ai 020M 16 o°� 17 `E:i 19 20 21 22 23 24 25 26 27 CONTRACT NUMBER � IMPLEMENTATION SERVICES AGREEMENT BETWEEN THE CITY OF LONG BEACH SPERIDIAN TECHNOLOGIES LLC APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 LU }To 12 z c v Q�o � G<mdcq Q N md13 U>o ' °' 14 UCn 06 wOm Pmz�u 15 LL U M Ogoa) w�� 16 LL 0 17 qq 18 19 20 21 22 23 24 25 26 27 28 IMPLEMENTATION SERVICES AGREEMENT .1 r3Z THIS IMPLEMENTATION SERVICES AGREEMENT ("Implementation Agreement") is made and entered, as of April 25, 2025 for reference purposes only, pursuant to a minute order adopted by the City Council of the City of Long Beach at its meeting on April 22, 2025, by and between SPERIDIAN TECHNOLOGIES LLC, a California limited liability company ("Contractor"), with a place of business at 2355 Main Street, Suite 240, Irvine, CA 92614, and the CITY OF LONG BEACH, a municipal corporation ("City"). City and Contractor are each referred to herein as a "Party" and collectively as the "Parties." WHEREAS, City requires specialized services requiring unique skills to be performed in connection with the design, implementation, configuration, and provision of ongoing maintenance and support for a new Enterprise Land Management system, called "LB Builds", which will provide and support the main business capabilities of application submission, permitting, inspections, code enforcement, and licensing ("Project"); WHEREAS, City has selected Contractor in accordance with City's administrative procedures using a Request for Proposal and attachments (collectively, "RFP") attached hereto as Exhibit "A" and incorporated by this reference, and City has determined that Contractor and its employees are qualified, licensed, if so required, and experienced in performing these specialized services; WHEREAS, City and Contractor desire to enter into two separate agreements as a result of the RFP, including (i) this Contract (as defined in Section 38) for design, implementation, configuration, and related services for Project, and (ii) a Maintenance Services Agreement for the ongoing maintenance, support, and related services for the Project ("Maintenance Agreement"), subject to the approval of City's administrative and legislative approval processes; WHEREAS, Contractor shall enter into software license(s) with CLARITI CLOUD INC. as necessary to accomplish the purposes of the Project, which will be executed prior to the commencement of Contractor's services on this Project; and WHEREAS, Contractor has represented that it possess the necessary experience, fil APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 } TO 12 z c�v W ot OQrnm 9T N 13 }U>o I- � °' 14 V�0U WOM �za)0 15 �UUW OgOM 0 16 qQ:9 LL o17 18 19 20 21 22 23 24 25 26 27 28 knowledge, skill, and personnel and is willing and able to perform these services to City; NOW, THEREFORE, in consideration of the mutual terms, covenants, and conditions in this Contract, the Parties agree as follows: 1. SCOPE OF WORK &COST OF WORK A. Contractor shall furnish the implementation services for the Project in accordance with the standards of the profession and pursuant to (i) the Statement of Work attached hereto as Exhibit "B" ("Implementation SOW°); (ii) the RFP; and (iii) as required by City, consistent with Contractor's Proposal and Responses attached hereto as Exhibit "C" ("Speridian Proposal"). City shall pay for these services in the manner described below, including aone-time implementation amount not to exceed Nine Million Two Hundred Seventy Thousand Five Hundred Dollars ($9,270,500), with a twenty percent (20%) contingency in the amount of One Million Eight Hundred Fifty Four Thousand One Hundred Dollars ($1,854,100) ("Contingency Amount"), for a total contract amount not to exceed Eleven Million One Hundred Twenty Four Thousand Six Hundred Dollars ($11,124,600) ("Contract Price Ceiling"), at the rates or charges shown in Exhibit "D" ("Cost Workbook"). Contractor understands and agrees that execution of this Contract does not guarantee that any or all funds will be expended.. B. The City's obligation to pay the sum stated above for any one fiscal year shall be contingent upon the City Council of the City appropriating the necessary funds for such payment by the City in each fiscal year during the term of this Contract. For the purposes of this Section, a fiscal year commences on October 1 of the year and continues through September 30 of the following year. In the event that the City Council of the City fails to appropriate the necessary funds for any fiscal year, then, and in that event, the Contract will terminate at no additional cost or obligation to the City. C. Contractor shall not perform any work unless the work is within the scope of this Contract. Contractor acknowledges and agrees that City neither has, nor will have, any liability to Contractor for any work performed that is outside the scope of the Contract. Contractor shall immediately notify the designated City Project Manager (as 2 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 0 ui z rLLmq 12 owe 0<m N 13 }U>o I— °' a' 14 Vco0U wOm �z Cu 15 LL U ci (a OOm U 0 9 16 LLQ3 LL o° 17 18 19 20 21 22 23 24 25 26 27 28 defined below) in writing of any work that is requested to be performed that is outside the scope of work described in the Contract. If it is determined that the request is outside the scope of the Contract, Contractor shall not perform the requested work unless and until there is an amendment or change order pursuant to Section 5. D. City shall pay Contractor in due course of payments following receipt from Contractor and approval by City of invoices showing the services or task performed, the time expended (if billing is hourly), and the name of the Project pursuant to the process described in Section 4. Contractor shall certify on the invoices that Contractor has performed the services in full conformance with the Contract and is entitled to receive payment. Each invoice shall be accompanied by a progress report indicating the progress to date of services performed and covered by the invoice, including a brief statement of any Project problems and potential causes of delay in performance, and listing those services that are projected for performance by Contractor during the next invoice cycle. Where billing is done and payment is made on an hourly basis, the Parties acknowledge that this arrangement is either customary practice for Contractor's profession, industry or business, or is necessary to satisfy audit and legal requirements which may arise due to the fact that City is a municipality. E. Contractor represents that Contractor has obtained all necessary information on conditions and circumstances that may affect its performance and has conducted site visits, if necessary. F. CAUTION: Contractor shall not begin work until this Contract has been signed by both Parties and until Contractor's evidence of insurance has been delivered to and approved by City. 2. TERM. The term oft Contract shall commence at midnight on April 25, 2025 and shall terminate at 11:59 p.m. on June 28, 2028 unless sooner terminated as provided in this Implementation Agreement, or unless the services or the Project is completed sooner. The term may be extended for two (2) additional one-year periods, at the discretion of the City Manager of the City of Long Beach (y Manager"). 3 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 i A O z ��� 12 0 o in SO awe; 13 }U �C:) v � C) 14 m � z�0 15 LL 0 0 (a 0200) 0) FL 9 16 0 17 qqr 18 19 20 21 22 23 24 25 26 27 28 3. COORDINATION AND ORGANIZATION. A. On or before the start date for the Project, as mutually agreed upon between City and Contractor, City shall designate in writing and communicate to Contractor, an individual as its Project Manager ("City Project Manager"). Contractor shall advise and inform City's Project Manager of the work in progress on the Project in sufficient detail so as to assist City's Project Manager in making presentations and in holding meetings on the Project. City shall have the right to change City's Project Manager at its discretion. B. On or before the start date for the Project, as mutually agreed upon between City and Contractor, Contractor shall designate in writing and communicate to City, an individual as its Project Manager ("Contractor Project Manager"), who shall serve as the single authoritative point of contact for the Contractor during the course of its activities pursuant to the Contract. The Contractor Project Manager shall be experienced in providing the services described in this Contract and in project management. Notwithstanding the foregoing, upon City's request, the Contractor shall promptly replace the Contractor Project Manager with an individual of equal or greater qualifications, subject to the City's approval, at no additional cost. C. The Contractor Project Manager shall have authority to: negotiate all change orders in accordance with Section 5, make reasonable project staff reassignments, and make all communications to City, and City's Project Manager as required to maintain efficient progress on the Project. Nothing herein, however, shall be construed as precluding communication between subordinate persons for the purpose of consultation and cooperation, provided that no subordinates shall have actual or ostensible authority to authorize change orders or deliverables. 4. DELIVERABLES, A. For each deliverable contemplated under this Contract, the Contractor shall prepare a Deliverable Expectations Document ("DED") in a form and format approved by the City. The DED shall clearly outline the scope, expectations, and completion criteria for each deliverable. No work shall commence on any deliverable until the DED has 0 APJ: A25-00447 01610625.DOCX 1 2 3 4 5 6 7 8 9 10 11 } S z �LL� 12 Q oLm k¢aN 13 U>o °' 14 UN 0U Ui0M Fz � 15 LL U 0 a`6i 0 C) 0 16 9 U m c LL o17 18 19 20 21 22 23 24 25 26 27 28 been reviewed and approved in writing by both of City's Director of Technology & Innovation Department and City's Director of Community Development or their respective designees (collectively, "Directors"). B. Upon completion of the services described in the approved DED, the Contractor shall prepare a Delivery Acceptance Document , also in a form and format approved by the City, for the Directors' review and approval. If the City rejects a deliverable, it shall notify the Contractor in writing via the DAD, specifying the reasons for rejection. C. If the DAD is approved by the Directors, the Contractor may issue an invoice for the corresponding deliverable. The Contractor shall attach the approved DED as a cover sheet to the DAD for each submission for tracking purposes. Responses related to each DED and DAD shall be provided in accordance with Section 2.9.1. of the Implementation SOW. 5. AMENDMENTS. MODIFICATIONS. &CHANGE ORDERS. A. Any amendments, adjustments, alterations, additions, deletions, or modifications to the terms Al conditions of the Contract must be made in writing signed and approved by the necessary signatures of both Parties. If Contractor performs any modification without an approved amendment or change order, the City shall neither pay for nor be obligated to accept said modification. Change orders shall be made in a form and format approved by City, and each change order must be approved in writing by the Directors and Contractor prior to implementation. Be The Contract Price Ceiling includes the Contingency amount, against which the City may write change orders. Any work to be funded by the Contingency Amount must be approved by the City in accordance with a properly executed Request and Authorize Fixed -Price Additional Services Form in a form and format approved by City. C. No change orders or amendments shall lead to a change in the quality and quantity of work product/deliverable, the deterioration of materials, or an increase in the Contract Price Ceng. Change orders may not alter the established 5 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 0 LLI z cLLv 12 0 it 80 o 13 co �U aim �CO o14 w000 Fmz�co 15 LL. 0 U Co Ogo0) w,50 16 LL. 17 18 19 20 21 22 23 24 25 26 27 28 deliverables without explicit written agreement by the Directors. 6. TRAVEL COSTS. Contractor's personnel must be available to come on - site to City offices when requested by City. Any Contractor expenses related to travel for on -site work as required by the City in connection with the Project must receive prior written approval from the City in each instance and follow City's travel guidelines provided to Contractor in writing. 7. INDEPENDENT CONTRACTOR. In performing its services, Contractor is and shall act as an independent contractor and not an employee, representative or agent of City. Contractor shall have control of Contractor's work and the manner in which it is performed. Contractor acknowledges and agrees that (a) City will not withhold taxes of any kind from Contractor's compensation; (b) City will not secure workers' compensation or pay unemployment insurance to, for or on Contractor's behalf; and (c) City will not provide and Contractor is not entitled to any of the usual and customary rights, benefits or privileges of City employees. Contractor expressly warrants that neither Contractor nor any of Contractor's employees or agents shall represent themselves to be employees or agents of City. 8. INSURANCE. A. As a condition precedent to the effectiveness of this Contract, Contractor shall procure and maintain, at (ontractor's expense for the duration of this Contract, from insurance companies that are admitted to write insurance in California and have ratings of or equivalent to A:V by A.M. Best Company or from authorized non -admitted insurance companies subject to Section 1763 of the California Insurance Code and that have ratings of or equivalent to A:VIII by A.M. Best Company, the following insurance: i. Commercial general liability insurance (equivalent in scope to ISO form CG 00 )1 11 85 or CG 00 01 10 93) in an amount not less than One Million Dollars ($1,000,000.00) per each occurrence and Two Million Dollars ($2,000,000.00) general aggregate. This coverage shall include but not be limited to broad form contractual liability, cross liability, independent contractors liability, and products and completed operations liaty. City, its boards and commissions, and their officials, employees and agents shall be named as additional insureds by 0 APJ: A25-00447 01810825.DOCX 1 2 3 4 5 6 7 8 9 10 11 W ° 12 c W v oit(100 kaaN 13 }U>o Z5 % °' 14 U (/) 0 V W O 00 Fz�u 15 0U � a1)i �OM Lu 4650 16 �Q�� 0 17 18 19 20 21 22 23 24 25 26 27 28 endorsement (on City's endorsement form or on an endorsement equivalent in scUPC to ISO form CG 20 10 11 85 or CG 20 26 11 85 or both CG 20 10 07 04 and CG 20 37 07 04 or both CG 20 33 07 04 and CG 20 37 07 0411 and this insurance shall contain no special limitations on the scope of protection given to City, its boards and commissions, and their officials, employees and agents. This policy shall be endorsed to state that the insurer waives its right of subrogation against City, its boards and commissions, and their officials, employees and agents. ii. Workers' Compensation insurance as required by the California Labor Code and employer's liability insurance in an amount not less than One Million Dollars ($1,000,000.00). This policy shall be endorsed to state that the insurer waives its right of subrogation against City, its boards and commissions, and their officials, employees and agents. iii. Cyber and privacy insurance that does not exclude coverage for liability resulting from the Contractor's or its contractors', employees', or agents' failure to protect private or confidential information of its customers or others from unauthorized access on or through the Internet, making known to any person or organization material that violates a person or organization's right to privacy or publicity right, and failure to prevent the transmission of a computer virus to its authorized users of its web site or any private communication networks such as customers, suppliers or supporters, on or through the Internet in an amount not less than One Million Dollars (US $1,000,000) per occurrence and Two Million Dollars (US $2,000,000) in general aggregate. iv. Professional liability or errors and omissions insurance in an amount not less than One Million Dollars ($1,000,000.00) per claim. v. Commercial automobile liability insurance (equivalent in scope to ISO form CA 00 01 06 92), covering Auto Symbol 1 (Any Auto) in an amount not less than Five Hundred Thousand Dollars ($500,000.00) combined single limit peI accident. 7 APJ: A25-00447 01810825.DOCX 1 2 3 4 5 6 7 8 9 10 11 LU }' ° 12 Z c LL oF1 KQ�� aN 13 U >o ° ' °' 14 oQ w00°U 15 LL U U OOm w 0 16 0 17 18 19 20 21 22 23 24 25 26 27 28 B. Any self-insurance program, self -insured retention, or deductible must be separately approved in writing by City's Risk Manager or designee and shall protect City, its officials, employees and agents in the same manner and to the same extent as they would have been protected had the policy or policies not contained retention or deductible provisions. C. Each insurance policy shall be endorsed to state that coverage shall not be reduced, non -renewed or canceled except after thirty (30) days prior written notice to City, shall be primary and not contributing to any other insurance or self-insurance maintained by City, and shall be endorsed to state that coverage maintained by City shall be excess to and shall not contribute to insurance or self-insurance maintained by Contractor. Contractor shall notify City in writing within five (5) days after any insurance has been voided by the insurer or cancelled by the insured. D. If this coverage is written on a "claims made" basis, it must provide for an extended reporting period of not less than one hundred eighty (180) days, commencing on the date this Contract expires or is terminated, unless Contractor guarantees that Contractor will provide to City evidence of uninterrupted, continuing coverage for a period of not less than three (3) years, commencing on the date this Contract expires or is terminated. E. Contractor shall require that all subconsultants or subcontractors that Contractor uses in the performance of these services maintain insurance in compliance with this Section unless otherwise agreed in writing by City's Risk Manager or designee. F. Prior to the start of performance, Contractor shall deliver to City certificates of insurance and the endorsements for approval as to sufficiency and form. In addition, Contractor shall, within thirty (30) days prior to expiration of the insurance, furnish to City certificates of insurance and endorsements evidencing renewal of the insurance. City reserves the right to require complete certified copies of all policies of Contractor and Contractor's subconsultants and subcontractors, at any time. Contractor shall make available to City's Risk Manager or designee all books, records and other information E APJ: A25-00447 01610625.DOCX 1 2 3 4 5 6 7 8 9 10 11 0 z L 12 W L CD o °0)1 �QaN 13 U>o °' 14 oa w000U ►=z�CC -15 o�om U m 16 LL LL o° 17 qq 18 19 20 21 22 23 24 25 26 27 28 relating to this insurance, during normal business hours. G. Any modification or waiver of these insurance requirements shall only be made with the approval of City's Risk Manager or designee. Not more frequently than once a year, City's Risk Manager or designee may require that Contractor, Contractor's subconsultants and contractors change the amount, scope or types of coverages required in this Section if, in his or her sole opinion, the amount, scope or types of coverages are not adequate. H. The procuring or existence of insurance shall not be construed or deemed as a limitation on liability relating to Contractor's pertormance or as full pertormance of or compliance with the indemnification provisions of this Implementation Agreement. 9. ASSIGNMENT AND SUBCONTRACTING. A. The Contract contemplates the personal services of Contractor and Contractor's employees, and the Parties acknowledge that a substantial inducement to City for entering this Contract was and is the professional reputation and competence of Contractor and Contractor's employees. Contractor shall not assign its rights or delegate its duties under this Contract, or any interest in this Contract, or any portion of it, without the prior approval of City, except that Contractor may with the prior approval of the City Manager of City, assign any moneys due or to become due Contractor under this Contract. Any attempted assignment or delegation shall be void, and any assignee or delegate shall acquire no right or interest by reason of an attempted assignment or delegation. Furthermore, Contractor shall not subcontract any portion of its performance without the prior approval of the City Manager or designee, or substitute an approved subconsultant or subcontractor without approval prior to the substitution. Nothing stated in this Section shall prevent Contractor from employing as many employees as Contractor deems necessary for pertormance of this Contract. B. All subcontractors shall be recognized as such, shall be considered agents of the Contractor, Cl" the Contractor shall be held responsible for their work. Nothing herein is intended to create athird-party beneficiary in any subcontractor. The City 0 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 zLL �� 12 O 0)1 awd N 13 }a.0 >o °' 14 UCn °U W O °0 Ftz°5 15 U- V U W OOm 0 a= 16 LLQ�0 LL o17 18 19 20 21 22 23 24 25 26 27 28 has no obligation to any subcontractor. No privity is created with any subcontractor by this Contract. Even if the Contractor uses subcontractors, Contractor remains responsible for complete and satisfactory performance of the terms of this Contract. 10. CONFLICT OF INTEREST. Contractor, by executing this Contract, certifies that, at the time Contractor executes this Contract and for its duration, Contractor does not and will not perform services for any other client which would create a conflict, whether monetary or otherwise, as between the interests of City and the interests of that other client. Contractor further certifies that Contractor does not now have and shall not acquire any interest, direct or indirect, in the area covered by this Contract or any other source of income, interest in real property or investment which would be affected in any manner or degree by the performance of Contractor's services hereunder. And, Contractor shall obtain similar certifications from Contractor's employees, subconsultant and subcontractors. 11. THIRD PARTY SOFTWARE. In the event the Contractor provides any third - party software (including, without limitation, any open source software) to the City in connection with this Contract, Contractor represents and warrants that (i) Contractor has and will maintain the right to distribute any third -party software licensed to the City under this Contract;such third - party software does not, and the use of third -party software by the City as contemplated by this Contract will not, infringe upon any intellectual property rights, including, without limitation, patents, copyrights, trademarks, trade secrets, rights of publicity, and proprietary information, of any third - party in any way; and (iii) unless specifically provided otherwise herein, the City is not obligated to pay any third -party any fees, royalties, or other payments for the City's use of any third -party software in accordance with the terms of this Contract. 12. MATERIALS. Contractor shall furnish all labor and supervision, supplies, materials, tools, machinery, equipment, appliances, transportation and services necessary to or used in the performance of Contractor's obligations under this Contract. All original materials created, prepared, developed or assembled by Contractor or furnished to Contractor in connection with this Contract, including but not limited to documents, estimates, calculations, studies, maps, graphs, charts, computer disks, computer source documentation, samples, models, reports, APJ: A25-00447 01810625, DOCX 1 2 3 4 5 6 7 8 9 10 11 0 z� M 12 LL QtN 13 U>o °' 14 w000 15 LL Co OOCO 16 LL Q 3: J LL 0IT 17 18 19 20 21 22 23 24 25 26 27 28 summaries, drawings, designs, notes, plans, information, material and memorandum ("City Materials") shall be the exclusive property of City. City Materials shall be given to City, in a format idened by City that is widely -accepted, nonproprietary, platform -independent, uses a machine readable method for formatting City Materials, and permits automated processing of such City Materials. City shall have the unrestricted right to use and disclose the City Materials in any manner and for any purpose without payment of further compensation to Contractor. Copies of City Materials may be retained by Consultant but Consultant warrants that City Materials shall not be made available to any person or entity for use without the prior approval of City. Notwithstanding the foregoing, "Contractor Materials" refers to any materials (including but not limited to documents, estimates, calculations, studies, maps, graphs, charts, computer disks, computer source documentation, samples, models, reports, summaries, drawings, designs, notes, plans•, information, material and memorandum) created, prepared, developed or assembled by Contractor prior to or independently from Contractor's work with the City ("Contractor Materials"). Contractor Materials remains the sole property of Consultant, provided that to the extent Contractor Materials are incorporated into the City Materials, Contractor hereby grants City, and its successors and assigns, a perpetual, worldwide, fully paid -up, royalty -free, non-exclusive license to use the Contractor Materials as necessary to exploit the City Materials. The provisions of this Section shall survive expiration or termination of this Contract. 13. CITY DATA USE RESTRICTIONS. A. All data or information that is prepared, collected, generated, processed, stored, or maintained by Contractor or furnished to Contractor by City or individua(s) in connection with this Contract, including but not limited to data related to City operations, public safety, public health, infrastructure, any other municipal functions, or persons) ("City Data") shall be the exclusive property of City. Contractor is granted a limited, non-exclusive license to use City Data solely for the purpose of performing the services under this Contract and not in any other way. Contractor shall treat City Data as confidential and must implement industry -standard security measures, including but not limited to encryption in transit and at rest, multi -factor authentication, user access controls, 11 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 Wes° z 12 E LL v o:� kQ�� 13 N Q 0 CO �U >0 0 14 w O 00 �z�u 15 LLUM OOm W U) 0 16 LLQ�� o17 qVM 18 19 20 21 22 23 24 25 26 27 28 vulnerability assessments, security audits, and compliance with NIST 800-53, or other recognized security frameworks, to protect City Data from unauthorized access, use, or disclosure. Contractor shall immediately report breaches or misuses of City Data directly to the City and fully cooperate with City to gate all breaches or misuses reported. Contractor shall collect, use, share, retain, and dispose of City Data in compliance with City's Data Privacy Guidelines(https://longbeach.gov/glob'alassets/smart-city/media- library/documents/final data -privacy -guidelines), as well all applicable laws, regulations, and standards regarding data privacy and security. Upon termination of the Contract or when City Data is no longer required, Contractor shall notify the City and securely return or at City's discretion destroy all City Data within ten (10) business days, certifying that the action has been completed. Notwithstanding the foregoing, "Contractor Data" refers to any data or information generated, collected, or owned by Contractor prior to or independently from Contractor's work with the City. Contractor Data is not included as City Data and remains the sole property of Vendor, provided that to the extent Contractor Data are incorporated into the City Data, Contractor hereby grants City, and its successors and assigns, a perpetual, worldwide, fully paid -up, royalty -free, non-exclusive license to use the Contractor Data as necessary to exploit the City Data. B. At no time shall any content or City processes be copied, disclosed, or retained by Contractor or any party related to Contractor for subsequent use in any transaction that does not include the City. C. All Contractor software subject to Payment Application Data Security Standards (PA-DSS) shall be validated by Contractor in accordance with PCI Security Council published requirements. All software provided as a service which is subject to Payment Card Industry Data Security Standard shall be validated in accordance to the PCI Security Council published requirements. D. No software or services licensed or otherwise provided hereunder will contain any undisclosed disabling code (defined as computer code designed to interfere with the normal operation of the software or City's hardware or software) or any program 12 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 Wbit si, o 12 omto a N 13 }U>o 14 Uc) 0U W 0 10 �zcum 15 U- U 0 ao OOm "hd 16 Us, o17 18 19 20 21 22 23 24 25 26 27 28 routine, device or other undisclosed feature, including [JUL not limited to, a time bomb, virus, drip -dead device, malicious logic, worm, Trojan horse, or trap door which is designed to delete, disable, deactivate, interfere with or otherwise harm the software or City's hardware or software. E. The provisions of this Section shall survive expiration or termination of this Contract. 14. DATA LOCATION. Storage of City Data shall be located in the continental � United States of America. The Contractor shall not allow its personnel or contractors to store City Data on portable devices, including personal computers, except for devices that are used and kept only at Contractor's continental United States of America or data centers. Notwithstanding the foregoing, and only after obtaining prior written approval of City, Contractor may grant personnel and contractors located outside the continental United States read-only access to City Data only as required to provide proctoring and other technical support in relation to the services contemplated herein. Contractor hereby agrees that only authorized persons who are bound in writing by confidentiality and other obligations sufficient to protect City Data in accordance with the terms and conditions of this Contract will access City Data, and will An on only for the purpose of enabling Contractor to perform its obligations under this Contract. 15. DATA BREACH. A. Contractor shall protect City Data using the most secure means and technology that is consistent with industry standards for the type of data at issue. Contractor shall notify City as soon as reasonably feasible, but in any event within twenty-four (24) hours of learning of such breach, in writing and telephonically of Contractor's discovery or reasonable belief of any unauthorized access of City Data ("Data Breach"), or of any incident affecting, or potentially affecting City Data related to cyber security ("Security Incident"), including, but not limited to, denial of service attack, system outage, instability, or degradation due to computer malware or virus. Contractor shall begin remediation immediately. Contractor shall provide daily updates, or more frequently if required by City, regarding findings and actions performed by Contractor until the Data Breach or Security 13 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 0 zCU 12 0 0)1 ¢ N 13 ¢ m a00 }U >C) U� o¢ 14 W O m U r 15 L-U0W Ogom 0 16 rL¢: 9 LL 017 18 19 20 21 22 23 24 25 26 27 28 Incident has been effectively resolved to City's satisfaction. Contractor shall conduct an investigation of the Data Breach or Security Incident and shall share the report of the investigation YE If directed by City, Contractor shall retain an independent third -party to conduct the investigation at Contractor's sole cost. At City's sole discretion, City and/or its authorized agents shall have the right to lead or participate in the investigation. Contractor shall cooperate fully with City, its agents, and law enforcement. Contractor is responsible for the costs associated with a Data Breach or Security Incident, including, if directed by City, the provision of identity theft protection and/or credit monitoring services to individuals affected by the Security Incident. If required by law or directed by City, Contractor will be responsible for notifying individuals impacted by the Security Incident or Data Breach, with City having final approval of the content of the notification. In the event City incurs any direct costs related to the Contractor's breach referenced above, City will seek reimbursement from Contractor or reduce Contractor's invoice for costs associated with breach of security. If, during the course of the investigation of the Data Breach or Security Incident, the Parties determine that City was responsible for the breach, City shall assume responsibility for all remediation efforts, with Contractor to provide reasonable assistance as requested. B. If City is subject to any third -party claims relating to any Data Breach or Security Incident, Contractor shall fully indemnify and hold harmless City and defend City against any such claims, including reimbursement of any costs incurred by City relating to those claims. This obligation is in addition to any of Contractor's other indemnification obligations in the Implementation Agreement. C. Contractor shall comply with any commercially reasonable privacy and technical requirements provided by City in writing. 16. COMPLIANCE WITH PRIVACY LAWS. Contractor shall be responsible for ensuring that performance of its obligations and exercise of its rights under this Contract comply with all applicable privacy laws. If this Contract or any practices which could be, or are, employed in performance of this Contract are inconsistent with or do not satisfy the requirements of any IL'I APJ: A2540447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 0 LU z �LLV 12 o K¢�� 13 > 5 CO °' 14 �U 0oa WO00U �z�� 15 LL 0 0 CO i OOm w C 16 U LL mmi o17 qq 18 19 20 21 22 23 24 25 26 27 28 privacy laws, (i) Contractor shall agree in good faith upon an appropriate amendment to this Contract to comply with such laws and regulations and (ii) the Contractor shall execute and deliver any documents required to comply with such privacy laws. 17. NON-EXCLUSIVE AGREEMENT. Contractor understands and agrees that this is anon -exclusive Contract to provide services to the City and that the City has entered into and/or may enter into contracts with other contractors to provide similar services. City may use any contractors, therefore, the City cannot estimate nor guarantee the volume or amount of work, if any, to be received by Contractor under this Contract. 18. TERMINATION City shall have the right to terminate the Contract for any reason or no reason at any time by giving thirty (30) days prior written riotice to Contractor. Upon receipt of the notice of termination, Contractor shall immediately take action not to incur any additional obligations, costs or expenses, except as may be necessary to terminate its activities. In the event of termination under this Section, City shall pay Contractor for services satisfactorily pertormed and costs incurred up to the effective date of termination for which Contractor has not been previously paid. On the effective date of termination, Contractor shall deliver to City all City Data and City Materials developed or accumulated in the pertormance of this Contract, whether in draft or final form, or in process. And, Contractor acknowledges and agrees that City's obligation to make final payment is conditioned on Contractor's delivery of the City Data and City Materials to City. In the event of termination of this Agreement for any reason, the Contractor agrees to cooperate fully with the City to facilitate a smooth transition and transfer of any ongoing services, work product, or materials related to the Project to a successor contractor, as designated by the City. The Contractor shall, at no additional cost to the City, provide all necessary documentation, records, and other materials related to the services performed under this Contract and shall assist in the orderly transfer of such services and materials. The Contractor shall promptly make available any resources, equipment, and personnel necessary to ensure that the City or the successor contractor can continue the work without undue delay or disruption. 19. CONFIDENTIALITY. Contractor shall keep all City Data and City Materials (collectively, "Work Product") confidential and shall not disclose Work Product or use Work Product 15 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 0 zip 12 � L O 0) �Qw N 13 Q morn }U >C) UN oU 14 w0°0 �z�c) 15 LL00(a 0 o a) wzmm 16 0 J 17 IT 18 19 20 21 22 23 24 25 26 27 28 directly or indirectly, other than in the course of performing its services, during the term of this Contract. In addition, Contractor shall keep confidential all information, whether written, oral or visual, obtained by any means whatsoever in the course of performing its services for the same period of time. Contractor shall not disclose any or all of the Work Product to any third -party, or I use it for Contractor's own benefit or the benefit of others. Contractor shall not be liable for a breach of confidentiality with respect to Work Product that: (a) Contractor demonstrates Contractor knew prior to the time City disclosed it; or (b) is or becomes publicly available without breach of this Contract by Contractor; or (c) a third -party who has a right to disclose does so to Contractor without restrictions on further disclosure; or (d) must be disclosed pursuant to subpoena or court order. 20. ADDITIONAL COSTS AND REDESIGN. Any costs incurred by City due to Contractor's failure to meet the standards required by the scope of work or Contractor's failure to perform fully the tasks described in the scope of work which, in either case, causes City to request that Contractor perform again all or part of a scope of work shall be at the sole cost of Contractor and City shall not pay any additional compensation to Contractor for its re -performance. 21. LAW. This Contract shall be construed in accordance with the laws of the State of California, and the venue for any legal actions brought by any party with respect to the Contract shall be the County of Los Angeles, State of California for state actions and the Central District of California for any federal actions. Contractor shall cause all work performed in connection with construction of the Project to be performed in compliance with (1) all applicable laws, ordinances, rules and regulations of federal, state, county or municipal governments or agencies (including, without limitation, all applicable federal and state labor standards, including the prevailing wage provisions of sections 1770 et seq. of the California Labor Code); and (2) all directions, rules and regulations of any fire marshal, health officer, building inspector, or other officer of every governmental agency now having or hereafter acquiring jurisdiction. 22. INDEMNITY. A. Contractor (including Contractor's affiliates, subsidiaries, and parent companies) shall indemnify, protect and hold harmless City, its Boards, Commissions, and their officials, employees and agents ("Indemned Parties"), from and against any and all 16 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 } 0 LLJ O z LLqct 12 0 o it Q; 0 13 � }U �� IV-N o� 14 Lu O 0° �za uc 15 LL. U U M 02 O m >0 16 q: > C J 0 17 Nr 18 19 20 21 22 23 24 25 26 27 28 liability, claims, demands, damage, loss, obligations, causes of action, proceedings, awards, fines, judgments, penalties, costs and expenses, arising or alleged to have arisen; in whole or in part, out of or in connection with (1) Contractor's breach or failure to comply with any of its obligations contained in the Contract, including any obligations arising from the Project's compliance with or failure to comply with applicable laws; (2) the infringement, actual or alleged, direct or contributory, of any intellectual property rights, including, without limitation, patent, copyright, trademark, trade secret, right of publicity, and proprietary information; and/or (3) negligent or willful acts, errors, omissions or misrepresentations committed by Contractor, its officers, employees, agents, subcontractors, or anyone under Contractor's control, in the performance of work or services under this Contract (collectively "Claims" or individually "Claim"). B. In addition to Contractor's duty to indemnify, Contractor shall have a separate and wholly independent duty to defend Indemnified Parties at Contractor's expense by legal counsel approved by City, from and against all Claims, and shall continue this defense until the Claims are resolved, whether by settlement, judgment or otherwise. No finding or judgment of negligence, fault, breach, or the like on the part of Contractor shall be required for the duty to defend to arise. City shall notify Contractor of any Claim, shall tender the defense of the Claim to Contractor, and shall assist Contractor, as may be reasonably requested, in the defense. C. The provisions of this Section shall survive the expiration or termination of this Contract. 23. FORCE MAJEURE. If any Party fails to perform its obligations herein because of strikes, lockouts, labor disputes, embargoes, acts of God, inability to obtain labor or materials or reasonable substitutes for labor materials, governmental restrictions, governmental regulations, governmental controls, judicial orders, enemy or hostile governmental action, pandemic, civil commotion, fire or other casualty, or other causes beyond the reasonable control of the Party obligated to perform, then that Party's performance will be excused for a period equal to the period of such cause for failure to perform. 17 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 0 z�L 12 O�rnm �aa N 13 a �i� } U > 8 U0V 14 N w O m 15 LLU OOm 16 LL Q J Um 17 18 19 20 21 22 23 24 25 26 27 28 24. NONDISCRIMINATION. A. In connection with performance of this Contract and subject to applicable rules and regulations, Contractor shall not discriminate against any employee or applicant for employment because of race, religion, national origin, color, age, sex, sexual orientationI gender identity, AIDS, HIV status, handicap or disability. Contractor shall ensure that applicants are employed, and that employees are treated during their employment, without regard to these bases. These actions shall include, but not be limited to, the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. B. It is the policy of City to encourage the participation of Disadvantaged, Minority and Women -Owned Business Enterprises in City's procurement process, and Contractor agrees to use its best efforts to carry out this policy in its use of subconsultants and subcontractors to the fullest extent consistent with the efficient performance of this Contract. Contractor may rely on written representations by subconsultants and subcontractors regarding their status. Contractor shall report to City in May and in December or, in the case of short-term agreements, prior to invoicing for final payment, the names of all subconsultants and subcontractors hired by Contractor for this Project and information on whether or not they are a Disadvantaged, Minority or Women - Owned Business Enterprise, as defined in Section 8 of the Small Business Act (15 U.S.C. Sec. 637). 25. EQUAL BENEFITS ORDINANCE. Unless otherwise exempted in accordance with the provisions of the Ordinance, this Contract is subject to the applicable provisions of the Equal Benefits Ordinance (EBO), section 2.73 et seq. of the Long Beach Municipal Code, as amended from time to time. A. During the performance of this Contract, the Contractor certifies and represents that the Contractor will comply with the EBO. The Contractor agrees to post the following statement in conspicuous places at its place of business available to employees APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 z�LFL 12 O °rnm �N Ka13 U>8 14 UN 0U u1 0 00 Ftz�oc 15 LLD M O2Om 0 9 16 LLm U Q� 0 17 18 19 20 21 22 23 24 25 26 27 28 and applicants for employment: "During the performance of a contract with the City of Long Beach, the Contractor PI equal benefits to employees with spouses and its employees with domestic partners. Additional information about the City of Long Beach's Equal Benefits Ordinance may be obtained from the City of Long Beach Business Services Division at 562-570-6200." B. The failure of the Contractor to comply with the EBO will be deemed to be a material breach of the Contract by the City. C. If the Contractor fails to comply with the EBO, the City may cancel, terminate or suspend the Contract, in whole or in part, and monies due or to become due under the Contract may be retained by the City. The City may also pursue any and all other remedies at law or in equity for any breach. D. Failure to comply with the EBO may be used as evidence against the Contractor in actions taken pursuant to the provisions of Long Beach Municipal Code 2.93 et seq., Contractor Responsibility. E. If the City determines that the Contractor has set up or used its contracting entity for the purpose of evading the intent of the EBO, the City may terminate the Contract on behalf of the City. Violation of this provision may be used as evidence against the Contractor in actions taken pursuant to the provisions of Long Beach Municipal Code Section 2.93 et seq., Contractor Responsibility, 26. NOTICES. Any notice or approval required by this Contract shall be in writing and personally delivered or deposited in the U.S. Postal Service, first class, postage prepaid, addressed to Contractor at the address first stated above, and to City at 411 West Ocean Boulevard, Long Beach, California 90802, Attn: City Manager. Notice of change of address shall be given in the same manner as stated for other notices. Notice shall be deemed given on the date deposited in the mail or on the date personal delivery is made, whichever occurs first. 27. COPYRIGHTS AND PATENT RIGHTS. A. City reserves the exclusive right to seek and obtain a patent or APJ: A25-00447 01810825.DOCX 1 2 3 4 5 6 7 8 9 10 11 LU } tg 12 z c�v o� �QtN 13 U>o °' 14 �C/)0 w0M PMzaUC 15 U U00 M OM M Wtm 16 LL Q 3: J o17 18 19 20 21 22 23 24 25 26 27 28 copyright registration on any Work Product or other result arising from Contractor's performance of this Contract. By executing this Contract, Contractor assigns any ownership interest Contractor may have in the Work Product to City. Furthermore, Contractor agrees to execute any documents necessary for City to perfect, memorialize, or record City's ownership of rights provided herein. B. Contractor warrants that the Work Product does not violate or infringe any patent, copyright, trade secret or other proprietary right of any other party. Contractor agrees to and shall protect, defend, indemnify and hold City, its officials and employees harmless from any and all claims, demands, damages, loss, liability, causes of action, costs or expenses (including reasonable attorneys fees) whether or not reduced to judgment, arising from any breach or alleged breach of this warranty. 28. REPRESENTATION &WARRANTIES. Contractor represents and warrants that (i) Contractor has the full right and authority to enter into, execute, and perform its obligations under this Contract and that no pending or threatened claim or litigation known to it would have a material adverse impact on its ability to perform as required by this Contract; (ii) Contractor's performance of all obligations under this Contract does not infringe in any way, directly or contributorily, upon any third-party's intellectual property rights, including, without limitation, patents, copyrights, trademarks, trade secrets, rights of publicity, and proprietary information; (iii) Contractor shall maintain all professional licenses and/or certifications throughout the duration of this Contract if such professional license and/or certification are required to perform a particular task project; and (iv) all professional services will be performed in a professional manner, according to industry standards, and performed by competent personnel. 29. COVENANT AGAINST CONTINGENT FEES. Contractor warrants that Contractor has not employed or retained any entity or person to solicit or obtain this Contract and that Contractor has not paid or agreed to pay any entity or person any fee, commission or other monies based on or from the award of this Comm If Contractor breaches this warranty, City shall have the right to terminate this Contract immediately or, in its discretion, to deduct from payments due under this Contract or otherwise recover the full amount of the fee, commission or 20 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 } >, 0 1 2 zCLL� o ° it To �a�N 13 U>o °' 14 U vZj 0 Wom �z�� 15 U N Og0m ��� 16 LLa�0 o° 17 18 19 20 21 22 23 24 25 26 27 28 I other monies. 30. WAIVER. The acceptance of any services or the payment of any money by City shall not operate as a waiver of any provision of this Contract or of any right to damages or indemnity stated in this Contract. The waiver of any breach of this Contract shall not constitute a waiver of any other or subsequent breach of this Contract. 31. SURVIVAL. The Sections in the Implementation Agreement entitled "MATERIALS", "CITY DATA USE RESTRICTIONS", "DATA LOCATION", "DATA BREACH", "COMPLIANCE WITH PRIVACY LAWS", "NON-EXCLUSIVE AGREEMENT", "TERMINATION", "CONFIDENTIALITY", "BREACH OF CONFIDENTIALITY", "LAW', "INDEMNITY", "COPYRIGHTS AND PATENT RIGHTS", "TAX REPORTING", "RECORDS", and "AUDIT" shall survive the termination or expiration of this Contract. 32. TAX REPORTING. As required by federal and state law, City is obligated to and will report the payment of compensation to Contractor on Form 1099-Misc. Contractor shall be solely responsible for payment of all federal and state taxes resulting from payments under this Contract. Contractor shall submit Contractor's Employer Identification Number (EIN), or Contractor's Social Security Number if Contractor does not have an EIN, in writing to City's Accounts Payable, Department of Financial Management. Contractor acknowledges and agrees that City has no obligation to pay Contractor until Contractor provides one of these numbers. 33. ADVERTISING. Contractor shall not use the name of City, its officials or employees in any advertising or solicitation for business or as a reference, without the prior approval of the City Manager or designee. 34. RECORDS. Contractor shall be required to maintain all Project records. For the purpose of audit and investigation, City, or any of its duly authorized representatives, shall have access upon advance, written request to all of Contractor's original books, documents, papers, and records that pertain to the Contract, and must be retained by Contractor or with a City contract administrator for at least five (5) years following final payment under the Contract. All Contractor invoices and related records are subject to audit by the City. Such audit rights are in addition to any other audit rights of City under this Contract. All Project rec6rds prepared by Contractor shall be 21 APJ: A25-00447 01810825.DOCX 1 2 3 4 5 6 7 8 9 10 11 0 0 zc�v 12 oVin raaA 13 }CJ>o I- 0 °' 14 V:0U W O 00 15 LL00M OOm 0 16 U m c LLJ LL o° 17 18 19 20 21 22 23 24 25 26 27 28 owned by the City and shall be made available to the City at no charge. 35. MONITORING & REPORTING. Contractor shall meet with City staff as needed, as determined by City, to discuss issues that may arise with regard to the contracted work and will work closely with City staff to resolve these issues. 36. AUDIT. City shall have the right at all reasonable times during the term of this Contract and for a period of five (5) years after termination or expiration of this Contract to examine, audit, inspect, review, extract information from and copy all books, records, accounts and other documents of Contractor relating to this Contract. 37. ORDER OF PRECEDENCE. All Exhibits to which reference is made in this Implementation Agreement are deemed incorporated in this Implementation Agreement, whether or not actually attached. In the event of any conflict or contradiction in the foregoing, then any such conflict or contradiction shall be resolved by giving precedence first to this Implementation Agreement (subject to any DED, DAD, change orders, or amendments), and then Exhibits, according to the following order of descending priority: A. Exhibit "B" —Implementation SOW i. Attachment "A" —Functional Requirements Response Workbook ii. Attachment "B" —Technical Requirements Response Workbook B. Exhibit "D" —Cost Workbook C. Exhibit "A" — RFP D. Exhibit "C" — Speridian Response 38. ENTIRE AGREEMENT. This Implementation Agreement, the Maintenance Agreement, together with their respective recitals, attachments, and all Exhibits, constitutes the entire understanding between the Parties and supersedes all other agreements, oral or written, pertaining to the subject matter of the Project. The provisions of this Implementation Agreement, along with Exhibits A through E referenced herein, including attachments and schedules thereto, collectively form and shall be referred to as the "Contract". Contractor and City acknowledge that 22 APJ: A25-00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 Uj }''2 Z 12 c LL KQmd� aN 13 (0 CO °' 14 U0U00V LU 010 aza515 LU)(a 0 o (D vZ�a" 16 LL � j o° 17 18 19 20 21 22 23 24 25 26 27 28 they have reviewed and understood this Contract and had an opportunity to consult with legal counsel of their choosing. To the extent any provision of the Contract is ambiguous, no such provision shall be construed against either party as drafter of the provision. 39. MISCELLANEOUS. A. The Contract, including any exhibits attached hereto, is not intended or designed to or entered for the purpose of creating any benefit or right for any person or entity of any kind that is not a party to this Contract. B. A waiver of a default of any part, term or provision of the Contract shall not be construed as a waiver of any succeeding default or as a waiver of the part, term or provision itself. A Party's performance after the other Party's default shall not be construed as a waiver of that default. C. The headings and/or section titles in the Contract are for reference purposes only and shall not affect the meaning or interpretation of any provision. They are not binding terms or conditions of the Contract. D. If any provision of the Contract is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions of this Contract shall remain in full force and effect. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of the Contract, which shall continue to be binding and effective. [SIGNATURE PAGE FOLLOWS] APJ: A25=00447 01810625.DOCX 1 2 3 4 5 6 7 8 9 10 11 Er 12 019 13 14 Uy e� wow � i 15 o�oo� w 16 o° 17 18 19 20 21 22 23 24 25 26 27 28 IN WITNESS WHEREOF, the Parties have caused this document to be duly executed with all formalities required by law as of the date first stated above. APJ: A25.00447 01810825.000X Speridi n Technologies LLC a California ted I bility comnanv_ 2025 By, 2025 By, , 2025 "Contractor" CITY OF LONG BEACH, a ,municipal BY . Manager "City" This Contract is approved as to form on 1 1120256 DAWN MCI Se�Atblched Notarial Cer11flceta Jacobs, Attorney State of New Mexico County of Bernalillo Signed or attested before me o and Girgsh Achutha Panicker. �STATE OF Ni*W MEXICO NOTARY PUBLIC Renea Gonzales Commission No. 1097005 Expires: March 09, 2027 My Commission Expires OM9-2027 Commission # 10970a5 Renea Gonzalas by Hari Krishna Pillai EXHIBIT "A" [ATTACHED] Long i5'e* Request for Proposals Number I ELM i Builit INN IN �> _ }i ;, - jai ZINN �a 41j IN �. • IN I _a r .l - L f �1 IN IN IL IN NN �- _ -�, .k•_ ..�+.� �,�—.r .C�1+• d J Viz. _t�. OWN VIA N No ,�rµ�IN t,y�rV C'%t . _ l LN . wilp Overview Summary The City of Long Beach is seeking the professional services of a qualified firm to design, implement, configure, and provide ongoing maintenance and support for a new Enterprise Land Management (ELM) system. The new system, called LB Builds, shall provide and support the main business capabilities of application submission, permitting, inspections, code enforcement, and licensing. Key Dates Release Date: August 20, 2024 Optional Info Session: 10:00 AM (PST) August 27, 2024 Questions Due to the City: 11:00 AM (PST), September 3, 2024 Proposals Due: 11:00 AM (PST), October 01, 2024 The City reserves the right to modify these dates at any time, with appropriate notice to prospective Contractors. Proposal Information Instructions for what to include in your proposal and how to submit it are detailed in Section 4. Proposals must be submitted electronically via LongBeachBuys.com. Official Contact Elisa Landeros rf�purchasing@longbeach.gov All communication with the City related to this RFP must be directed to the contact listed above. ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 I 2 Contents 1 The Opportunity 1.1 Project Summary 1.2 Background 1.3 Current State Overview 1.4 Project Stakeholders 1.5 Project Team 1.6 Goals 1.7 Award Terms 2 Scope of Work 2.1 Scope Overview 2.2 Description of Services 2.3 Performance Metrics &Contract Management 3 How We Choose 3.1 Minimum Qualifications 3.2 Evaluation Criteria 4 Proposal Instructions &Content 4.1 Timelines & Instructions 4.2 Proposal Content 4.3 Narrative Proposal Template 5 Terms &Conditions 5.1 Acronyms/Definitions 5.2 Solicitation Terms &Conditions 5.3 Contract Terms &Conditions 5.4 Additional Requirements 5.5 Protest Procedures ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 3 -I The Opportunity 1.1 Project Summary The City of Long Beach, "the City" is seeking the professional services of a highly qualified Proposer to design, configure, implement, and provide ongoing maintenance and support for a new Enterprise Land Management (ELM) system. The new system shall provide and support the main business capabilities of application submission, permitting, inspections, code enforcement, and licensing. The new system shall replace the City's current legacy ELM system, Infor Public Sector 11.2 2107, with a developed product that can meet and anticipate the City's evolving current and future needs and priorities, reduce complexity, enhance user (internal and external) experience, and enable better reporting and data management. The future system must be flexible, expandable, and maintainable to support the City's complex and unique requirements. 1.2 Background The City of Long Beach is a full -service Charter City governed by nine City Council members who are elected by district. The Mayor is elected at large and is the non -voting Chair of the City Council. Elected officials also include the City Attorney, City Auditor, and City Prosecutor and are subject to a three -term limit, which allows them to serve for a maximum of twelve years. The City Council appoints a City Manager to oversee the administration of all City departments, excluding those under the direction of a separately elected official and Boards or Commissions whose members are appointed by the City Council. There are 23 City Departments, of which the City Manager oversees 15. In addition to its traditional services, Long Beach maintains one of the world's busiest seaports, a leading gateway for international trade. The City also has a full -service commercial airport and gas, water, and sewer utilities, and oil operations. It is one of only three cities in California with its own Health Department. The City is supported by a total Fiscal Year (FY) 2024 budget of $3.3 billion, with the General Fund budget totaling $719 million. More than 6,000 full- and part-time employees support municipal operations, and the majority are represented by twelve recognized employee associations, which cover 23 different bargaining units. The Community Development Department is leading the sponsorship and effort of this ELM modernization project ("Project"), which combines the City and State of California mandates. Since 2016, the California Legislature has passed several Assembly Bills (AB) and Senate Bills (SB), including but not limited to AB 2299 and AB 2406 from 2015, AB 2234 from ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 1 4 2021,SB 1069 from 2015 and SB 897 from 2021, requiring local governments to streamline permitting for Accessory Dwelling Unit (ADU) and other housing development projects in an effortto meet minimum affordable housing requirements. In 2017, California lawmakers passed SB 35 as one of more than a dozen landmark housing bills. The law, set to sunset in 2026, requires cities to approve specific housing projects that meet minimum affordable housing requirements if the City still needs to meet its state -mandated housing targets. In 2019, the Community Development Department prepared design standards for ADU garage conversions in compliance with the City's ADU Zoning Regulations for single- and multi -family buildings or structures to facilitate permitting for garage conversions. These standard designs enable property owners to complete an application and submit for a building permit without design and engineering costs and receive approvals over the counter (OTC). Figure 1. Long Beach ELM Software Historic Timeline Infor Infor was Implemented using data from mainframe (not 100% clean data) Building & Safety adopts Infor; Planning partially adopts Public Works is not onboarded to Infor <2007 ■ 2009 Mainframe Mainframe was the host, but has since been moved off Mainframe data was converted 2019 '22 LBC Bill CA Assembly Bill 2234 Health, Fire, The State passes a bill Public Works that sets a solution (partially), Police, deadline for online and more billing permitting which requires systems move compliance by January It from Mainframe 2026 to Infor 2019 2019 �y y 2022 2D2Zr Business Licensing TruePoint BL moves from TruePoint conducts an Mainframe to Infor analysis of multiple 1.3 Current State Overview �i They recommend configuration and workflow optimization bureaus ELM System - Memorandum The directors of CD, FM, TID, and HR presented a memorandum outlining the "Major Technology Project" to Improve the City's digital permitting and licensing system 2023 RFPs 8 Solutions PW goes live with 511 service FD goes live with First Due CM!&E Imp lemeq EH Implemanifl�i, 'Currently in progress e C Thity desires to implement a new Solution to replace disparate legacy land management applications and consolidate them into one enterprise Solution that provides a single source of truth for the City's land management information ("Solution"). The City currently leverages Infor to issue and renew permits and licenses, conduct inspectionsI provide limited reporting, enforce state and local codes, and perform billing and collection functions. The City bureaus also use several other collaboration and ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 5 homegrown solutions to support ELM. The current ELM and the other supporting systems fail to adequately meet the City's needs as most systems are not integrated. This negatively impacts coordination between departments and causes delays in customer response time(s), poor information sharing, and unsatisfactory permit turnaround times. Primary current state pain points are outlined in greater detail below: • Large number of disparate applications: Various departments use a large number of bolted -on applications, customization efforts, and other fit -for -purpose applications to fill Infor capability gaps. As a result, departments' solutions are siloed, data entry efforts are redundant and duplicated, time is inefficiently spent on processes, and Infor is inflexible. • Inadequate Integration: Integration between applications and Infor is lacking and, in some cases, non-existent. This is causing confusion internally by preventing collaboration or data sharing between departments. Additionally, constituents are frustrated by the overcomplicated processes and lack of transparency. • Limited Adoption: Some departments and Bureaus have not adopted Infor and are still utilizing manual processes through applications like Excel and SharePoint. The lack of cross -departmental adoption has prevented the creation of a centralized database, a standardized process, and collaboration. • Lack of Transparency: Tracking and reporting data for permits or licenses throughout the entire process is a manual task with no centralized or automated system. This prevents transparency for constituents who do not know where in the process their permit or license is and for staff who are unaware of what other departments are doing. • Siloed Data: Various systems and applications have siloed data; historical data was not thoroughly cleansed prior to Infor's implementation. Therefore, it is using flawed data (e.g., addresses). Customer Identifications (IDs) are not uniform across applications and systems, making tracking and reconciliation reliant on manual processes. Some logs are automated, while others rely on manual entry. Table 1. City of Long Beach Existing Systems for Replacement Name System Primary Public Facing7 Dept./Bureau User(s) Function ELM Solution to issue Community and renew permits Infor Licensing, Development and licenses, conduct Permitting, Infor Financial No inspections, enforce Billing, and Management state and local codes, collections Fire Department and perform billing and collection functions. Infor is ELM - LB Builds � RFP DV-24430 � Template v8.22.22 � 6 primarily used by Community Development for permitting and inspections, Financial Management for business licensing and collections, and Fire for new construction permitting. A public -facing portal • Community for the Infor ELM Development - Solution is currently Building and used by Community Rhythm for Civics Infor Safety Yes Developments • Community Building and Safety Development - Bureau and Planning Planning Bureau, • Community Development - Mobile Field Building and Mobile application for Inspector Infor Safety - No inspections. Inspections Enterprise Resource Business Object Planning (ERP) Enterprise Infor the City Staff No Reporting Solution is reporting/Crystal used to report on Infor Reports data. • Community Development - Public -facing web Code Enforcement portal for Code Dynamic Portal Infor • Financial Yes Enforcement and Management - Business Licenses. Business Services This online application allows inspections for • Community residential and Custom Development - commercial properties Inspector Gadget Application Building and No to be entered online. Safety - The City conducts over Inspections 80K inspections per yea r. Enables electronic Cloud -based Community payments via emailed Invoiss Invoicing Development No invoices for Payment Software Card Industry (PCI) ELM - LB Builds � RFP DV-24430 � Template v8.22.22 � 7 Custom Financial Garage Sales Management - Yes Application Business Services Qmatic web booking for Community Development Virtual Qmatic Financial Yes appointments Management only compliance by Community Development Sends a list of garage sales permits from the last 5 years to a custom web app where customers can apply for, pay, and print a garage sale permit online. Online scheduling application for virtual meetings only, which is primarily used by Community Development. (Community Development and Financial Management will continue to use Qmatic for in -person customer service.) Please see Table 6 -Systems Targeted for Integration, for information on systems that will be retained for integration in the new Solution. 1.4 Project Stakeholders The City stakeholders are a group of eight departments. Each department has multiple bureaus, and each bureau has several divisions. The tables below outline the internal and external stakeholders the future ELM Solution will support. Table 2. City of Long Beach External Stakeholders Stakeholder ■ Public customers, business owners, owners of private land, and building owner(s) General Public ■ Private developers, contractor(s), and licensed professionals (e.g., architects, engineers, designers, real estate professionals, etc.) ■ General Contractor(s) Industry Groups ■ Building and trade associations ■ Business associations California (CA) ■ CSLB protects consumers by regulating the construction industry Contractors State License through policies that promote public health, safety, and general Board (CSLB) welfare in matters relating to construction. ELM - LB Bu0lds � RFP DV-24-430 � Template v8.22.22 � 8 ■ For certain applicants and contacts, Long Beach needs to verify a current and valid CSLB license ■ The assessor and officer of the government of Los Angeles County Los Angeles (LA) County responsible for discovering all taxable property in Los Angeles County, except for state -assessed property, to inventory and list Assessor all the taxable property, to value the property, and to enroll the property on the local assessment roll. Other State Agencies Secretary of State, Dept. of Consumer Affairs, Franchise Tax Board regulating Business & State Lands Commission/Coastal Commission Professional Licensing CA Dept. of Housing & Community Development (HCD) Table 3. City of Long Beach Internal Stakeholders StakeholderOverview of Responsibilities ■ CM includes multiple service area focuses and offices. The following two offices are direct stakeholders in LB Builds. ■ The Office of Special Events and Filming is a bureau within the City Manager Department responsible for permitting all Special Events and Film productions. In addition, this office is responsible for the Pole Banner program, neighborhood block City Manager (CM) party permits, parades, and other events taking place in parks or on public property. All Special Events and Filming will be permitted through the future ELM. ■ The Office of Cannabis Oversight (OCO) regulates the local cannabis industry and coordinates the implementation of the City's cannabis laws and regulations. While OCO is a stakeholder in cannabis licensing, all cannabis licensing is done by the Financial Management department. ■ The Private Development Division, reporting to the Project Management Bureau, supports private developments by streamlining the development process and providing a more predictable interface with the public and City Departments for Public Works Department extensive private development work that impacts the public right - Private Development of way. The staff works closely with applicants, the Community Division (PW) Development Department and internal stakeholders to expedite engineering plan checks, permitting, dedications, easements, vacations, subdivision mapping, and wireless small cell, parklets, and sidewalk dining applications. ■ All Private Development is in scope to be supported by the new ELM system, including Franchise Agreements. ■ TID provides friendly and accessible service to partner Technology and departments that rely on extensive information and Innovation Department communications technology infrastructure. (TID) Specific services include Internet and Intranet, a variety of digital city services, business information systems, and geographic ELM - LB Builds I RFP DV-24430 I Template v8.22.22 � 9 information systems, voice and data networks, radio communications, virtual meeting support, management of personal computers, printing, mobility, audio/video systems, network camera infrastructure, help desk, and data center operations. In addition, TID also functions as a convener and collaborator on issues of digital inclusion, privacy, smart cities, and digital engagement to improve residents' quality of life. ■ TO currently supports on -premise servers and a myriad of applications and solutions for the City, including Infor. They will support the Project by allotting resources to act as Subject Matter Experts, Data Resources, Testing Resources, and Project Management aid. ■ Bureau within the City of Long Beach's Department of Health & Human Services ■ EH is responsible for protecting public health by preventing diseases, unsanitary conditions, and exposure to toxic substances and by eliminating environmental hazards in the community. This is accomplished through routine and complaint - driven inspections, enforcement of municipal, state, and federal Health and Human laws, and community outreach and education. Services Department - Environmental Health The Health Space (HS) GovTech, CloudSuite product, is planned Bureau (EH) to support all of Environmental Health's business needs as it relates to this project with an interface to the new ELM system to achieve the broader integration vision of a seamless experience for customers (e.g., submitting and receiving application updates regardless of the application type of department/bureau it is routed to), except the new ELM system is envisioned to handle all customer billing for annual permits and associated services delivered out of HS CloudSuite. ■ The Bureau of Fire Prevention is responsible for preventing fires from starting, providing safety education in case of fire, and investigating and identifying suspicious fires and environmental crimes through proactive enforcement of Fire, Life Safety, and Environmental Code requirements in the City of Long Beach. The Bureau is responsible for Fire Code Enforcement, Plan Check, Fire Investigation, Arson Prosecution, Environmental Investigations, and Records Management. It oversees community Fire Department -Fire services divisions, including the Public Information and Prevention Bureau (Fire) Community Emergency Response Team (CERT). Fire is implementing First Due, a best -of -breed inspection Solution. First Due will be used for inspection on existing annual inspections. ■ The new ELM system is in scope for Fire New Construction, The HS CloudSuite interface with the new ELM will also need to support the Fire CA Certified Unified Program Agency's (CUPA) use of HS CloudSuite, and there will be a similar interface with Fire's First Due system. ELM - LB Builds I RFP DV-24430 � Template v8.22.22 � 10 ■ The new ELM system is envisioned to handle all customer billing for annual permits and associated services delivered out of First Due. 1.5 Project Team LB Builds has the sponsorship and commitment of the stakeholder Executive and Leadership committee teams. The City has constructed a Staffing Plan and Governance Structure for the implementation. The tables reflect both the Staffing Plan and the Governance Structure. GOVemonce pdvlsere r Vendor Liaisons CommfNee Team Team Project Manager Business Leads Business Analysts TIQ Lead Business Sutryecl Matters Experts (ShlE's) Table 4. City of Long Beach Staffing Plan All members oulllnad In the recommended governance slruclmo Quarterly. -2 hrs. One (1) member from each group outlined In the recom i needed governance structure Quarterly: -2 hrs. , Or Monthly: —2 hrs. (based on Executive And Steering Committee needs) One (1) member from each group outlined In the recommended governance structure Ouarrerly: -2 hrs. .One (1) member frem each department wrlllned In the recarri nanded govemance structure Monthly; —2 Info, no 11) City PM 100°Gi One (1). TO PM 10004 One { 1) PM One (1) Business Lead: Planning Ono 11) Business Load: Building & Safety (Plan Check) One (11 Business Lead: Inspections Ono (1) Business Load: Code Enforcement Ono (1) Business Lead: Public Works One (1) Business Lead; PO Ono (1) Business Load; HE Une (1) Business Lead: FM Ono (1) Business Lead: FO Two (2) or more employees from each m-scope Bureau Ono 11) Testing Lead Ono (1) Lead One (1) SME One ( t) employee tram each In -scrape Bureau Une { i) leatl OCM Team One (1) Cemmurucallons Lead Orte 11 I Tra(ning Lead OCM - Change One (1) member per 0)vision level (e.g., Executive Committee. Steering Advocate Network Committee) Teem One (1) Data Lead Two (2) or more Data Lead Resources 100% 11104f. 50',4 50% 50'?� 51ri6 z5ro� tOp96 (during integration wfHE) 5044 50% (during pemlltting); 100% (during Integration wlFDj 100eb 100 % (dependent on Implementation Phase) 50 2590 1 fx196 1004f, 100°x� 5% 1lHI% 1 Third -party vendors have been excluded � Internal resource allocation to the Project is dependent on chosen solution and vendor Percentages are shown as percent of FTE hours Business Leads must lead, or facilitate, their Bureau's data cleansing Figure 2. City of Long Beach Governance Structure ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 1 1 Executive Committee CD Assistant PW FM HHS FD Chief TO Director CM Director Director Director Director Decisions based on 7J3 maJority AW Governance Adv. Econ. Dev. Utilities Procurement General PM Steering Committee Building and Code CD Permit Commercial Business Special Safety Enforcement Planning Center Services Services Events PD TIDTO D OCO HE CD Planning proje Mng. Business EIS Digital Operations Services Decisions based on 213 majority •• & General Public Core Team Decisions based on 2/3 maJority Please note, athird-party vendor (Gartner, Inc.) will act as independent quality assurance for the Project; they will act as advisers and do not have any decision authority. The General Project Manager for this Project will also be a third -party vendor (Berry, Dunn, McNeil & Parker, LLQ, ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 12 1.6 Goals Project Vision The City envisions a modern ELM system that significantly improves permit turnaround times for City customers, reduces administrative burden, enhances mobile and online permitting capabilities, provides the customer with up-to-date project status, and delivers effective interdepartmental and departmental cross -departmental coordination to improve customer service, enhances public information updates, and increase the efficiency of internal operations. Project Guiding Principles The Proposer must implement its Solution in a manner that conforms with the following guiding principles: ■ Efficiency and Speed -Improve turnaround times to serve constituents better. ■ Availability and Ease of Use -Enhance permitting options and transparency for customers by providing more accessible online services which also meet the Americans with Disabilities Act (ADA) regulations and reduce the need for physical visits. ■ Intra-and interdepartmental coordination -Improve internal operations and efficiencies within and across departments. ■ Long -Term Positive Impact -Make decisions with long-term effects considered. Decisions will not hinder the system's flexibility and ability to adapt to the future. ■ Resource Allocation and Project Management -Prioritize the ELM system project and support resources to focus their efforts on the project and meet project timelines. 1.7 Award Terms The implementation period of this contract will be for a period of three years with the option to renew for two additional one-year periods. Following the completion of implementation, the term of the maintenance phase will commence. The City requests proposers submit maintenance cost proposals for five years with the option to renew for two additional five-year periods, for a total maintenance contract term not to exceed a total of 15 years, subject to no -cause termination with 90 days' notice. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 13 The City requires that the Awarded Contractor provide proof of payment for any subcontractors used for this project. If the proposal includes sub -contractors, please describe the plan for how the City will be notified of such payments. 2 Scope of Work 2.1 Scope Overview The City seeks to procure ELM software, related implementation services, and ongoing support and maintenance services. The Proposer must deliver an integrated, end -to -end Solution that best meets the City's needs in accordance with the requirements outlined in this RFP and attachments. The City envisions the LB Builds project delivering a solution developed as a product, with a roadmap of new features that anticipate business needs, integrations, enhancements, and ongoing support. Commercial off -the -shelf (COTS) land management systems with pre -built components for permitting, inspections, code enforcement, hearings, and licensing may support most of the Department's current needs and offer a product roadmap to support future business needs. However, the City also requires the new Solution to be highly configurable, extendable, and maintainable to support the current complex and unique requirements of the City and be responsive to changing needs for long in-service life. The scope of this RFP includes the software required to meet the Solution requirements and the professional services necessary to implement the new Solution and provide ongoing application management support. Table 5. Scope Overview Legacy Systems to be Replaced Infor Licensing, Permitting, and Billing The new ELM system will be used by internal employees, external customers, Number of Users and City Contractors. The internal users span multiple departments and bureaus (Refer to Section 1.2.2), and over 400 employees support the City's ELM operations. ■ Approximately 600 unique permits and license types (373 of these are business licenses Existing Configuration Refer to the LB- Appendix 1.0 for more information about these record ■ types and record Names by Department. Number of Records Number of existing records: 1.3 million /Data Conversion Scope Data conversion scope: ELM - LB Builds � RFP DV-24430 � Template v8.22.22 � 14 System Interfaces Volume/Metrics o the City has previously mapped data requirements. The City anticipates that a cleansing effort may be required for this Project. o The City intends to convert a large portion of the historical records identified above. The conversion scope must be reviewed to ensure compliance with the City's record retention schedule, Number of interfaces: 26. See Table 21. System Targeted for Integration for a list of integrations. Number of applications processed annually: approx 35,000 applications ■ The Current Solution is hosted On -Premises, Hosting ■ The Contractor must provide one technical SaaS Solution. See Section 2.2.3 Hosting Services for more information. ■ Contractor must provide Train -the -Trainer (TtT) Training and support planning for all end users. The City plans to lead all end -user training but Training requests optional support. The Contractor must also provide all related documentation during all phases of implementation and product launch. Approximate amount of end users that will require training: —450 2.1.1 Solution. Capabilities 2.1.1.1 Functional Capabilities The diagram below provides a high-level overview of the City's major business capabilities. Those highlighted in blue are expected to be configured and supported by the Solution. FigureSolution Capability Model Manage &Updale Manage Inspection Process Complaints Contluct Publle Preliminary Process Business Manage License General 8 Specific Requests, Assign., fNorvCompliance Manage Appeals Outreach plans & Elements Coordinallon Scheduling Issues Licenses Polley Validate Dev. Manage Professionals Manage Data for Intake and Preliminary Conduct Pro- Conduct Proactive Manage Hearing Manage &Updale Public Consumption Consistent with Gen. & Review Inspection Code Enforcement Officers (e.g., Dap. Insp., Zoning Ordinance Historic Plans Tattoo Arllsq Substantive Conduct Inspections Manage Notice of Manage Hearings Manage Info Requests s Manage rceloric Manage External Manage twin Codes Coordinated Review of (Development, Violation & Citation/ (Commissions & ons Assielance Requests Resources Submittal Special, & Periodic) Civil Fines Board of Examiners) Referrals 8 Maintain Codes Provide Case Process Requests for Field Changes and Manage Abatement Conduct City Attorney Manage Inspection Management Services Zoning Information Bonds on Resolutions Programs g Programs weeds) Enforcement Ivleelings Manage Renewals Procedures and Standards Updates Manage Provide Online 8 Sell- Manage Inspection Manage Annual Manage Enforcement Process Endllemenls Manage Agreement Enforcement Actions Service Rasoulcos Records & Updates & Legal Proceedings Registrations Policies & Refinement Engage Community Processing Mapping Manage Enforce. Conduct Sile Plan Manage Conditional Advisory arid and Survey Mr Permit Close-out Records MainL 8 Stakeholder Groups Reviews Recordalions Updates Licenses ManayL• htanagu Duvolopinent OperationsGeneral Correspondence Manage Annual Permit Clearances Issue Permit or Issue Cerf. of Manage Data & Manage Geographic Manage Training Legend; Issuance of Final Occup.fComplation FManago Documents Reporting Proporty nd Credentials Documentation Information1:upul I" Nmv Srinrn Pailiel supwill Ui Mana a SlafF •n!rnraunn ago Jrd Party Manage Financial & Manage Notifications Wer lead 8 Ilur,il tir.yni I,u iirvx sysienl ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 15 For more information about the Solution capabilities required to be supported by the Solution, please refer to Attachment D —Functional Requirements Response Workbook. For this ELM projects scope, the proposed Solution is expected to implement leading land management functional capabilities. Provided below are high-level descriptions of each functional area for which the City requires functionality from the Solution. The list below is not comprehensive in all requirements. Proposers must review and respond to the aligned functional requirements outlined in further detail in Attachment D -Functional Requirements Response Workbook. • Application Submission -The Solution is expected to support the submission of land -use and development -related applications (e.g., site, subdivision, building development, and variance) as well as applications for business licenses and other miscellaneous permitting, in -person, by mail, and with a new multi -language, ADA regulated Customer web -based portal. Additionally, the Solution should facilitate user inquiries related to permits, property information, and Geographic Information Systems (GIS). This functionality will enable users to access and retrieve relevant data, check permit status, view property details, and interact with GIS mapping tools. • Application Processing -The Solution is expected to support the automated and manual staff processing of business license applications and other miscellaneous permitting applications, and land -use and development -related applications (e.g., site, subdivision, building development). This includes support for historic, wetlands, coastal, and environmental reviews. ■ Planning -The Solution is expected to enable Staff from the Planning Bureau to maintain and update General Plans and conduct application/case reviews with a configurable workflow between Planning, the Customer, peers in other Departments, and any applicable external entity. ■ Zoning The Solution is expected to enable Staff from the Planning Bureau to conduct application/case reviews with a configurable workflow between Zoning, the Customer, peers in other Departments, and any applicable external entity. ■ Hearings The Solution is expected to support various Hearing -related activities, including tracking, review of electronic and manually submitted affidavits, and checklist functionality. ■ Plan Review -The City currently has BlueBeam and intends to integrate BlueBeam seamlessly with the future Solution. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 16 ■ Development - The Solution is expected to support many activities leading to the submittal, review, and issuance of development -related permits, including tracking permits related to expiration dates and managing extensions/renewals. The Solution is expected to support both horizontal and vertical development. ■ Inspections - The Solution is expected to support a range of Inspection types (e.g., Building, Business Licensing, Fire Prevention, Code Enforcement, etc.) throughout an inspection life cycle (e.g., assignment, conducting, reporting, re -inspection, etc.), including robust mobile functionality equipped with map capability (with both online and offline support) for Inspectors to leverage while in the field. ■ Enforcement -The Solution is expected to support the intake of complaints and referrals and support violation -related activities. ■ Licensing -The Solution is expected to support the issuance of the City's primary license types: professional and business, including cannabis licenses. ■ Fees (Management, Collection, and Reporting) —The Solution is expected to support the management, collection, and reporting related to Land Management fees, including those collected in person, by mail, and online. Integration with the City's in -person and online cashiering Point of Sale and financial ERP systems must be proposed. ■ General -The Solution is expected to support a range of "general" requirements not specific to a single Land Management area or scenario. These include requirements around configurable workflows, communications, reporting, and activity tracking. Proposers are reminded here that system capabilities expected to be supported by the new system, as outlined at a high level above, are detailed further in Attachment D — Functional Requirements Response Workbook, requiring both detailed review and response. 2.1.1.2 Complex Business Capabilities to be Supported This section provides an overview of any known unique business capabilities that the Solution is required to support. Attachment D—Functional Requirements Response Workbook describes the desired Solution capabilities. The Proposer shall conduct detailed requirements -gathering sessions with city -designated staff to understand all unique requirements and subsequently configure these rules in the Solution. • Housing Development Tracking and Reporting: The City seeks a Solution to support the streamlining, tracking, and reporting on the delivery of dwelling units to ELM — LB Builds � RFP DV-24430 � Template v8.22.22 � 17 support compliance with state requirements. A well -qualified Solution would support tracking existing units, housing activity at every milestone in the development pipeline, housing development availability from a zoning and general plan perspective, planned and actualized development across all housing affordability levels, approval, and other milestones for the full entitlement and permitting , life cycleand support additional reporting aligned with the Regional Housing Needs Assessment (RHNA). • External Party Review Integration: As part of its regulatory scope, the City relies on external party participation in several areas (e.g., deputy inspectors, external reviewers for the California Environmental Quality Act [CEQA], oil well peer review, technical studies, etc.). The Solution must enable external review of a subset of processes. ■ Integration with Existing Department Solutions: The Departments of Health and Fire are currently implementing ELM Solutions catered to their unique needs, which will integrate with the new Solution. The City's Fire Department is implementing and leveraging First Due to support ELM Occupancy Management, Pre -Incident Planning, and Inspections. The City's Department of Health is implementing HS CloudSuite to support ELM health capabilities such as issuing permits, managing inspections, investigations, and enforcement. The City intends to retain First Due and HS CloudSuite as best -of -breed ELM Solutions for the foreseeable future. The City expects the future ELM Solution to handle all of the billing, including permits in First Due and HS CloudSuite, as well as pass information to the new Solutions web portal for customers to receive information regarding their permit (e.g., status). 2.1.1.3 Possible Future City Capabilities to be Supported While the current scope includes interfaces with HS CloudSuite and First Due for all Environmental Health, CA Certified Unified Program Agency (CUPA), and other Fire Prevention work outside of New Construction, the City requests Proposers to discuss in their proposals the possibilities of these business areas being directly supported by the new system in the future. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 18 Figure 4. ELM Future State Point to Point Ihtegration (e,g., API) Epravaf . ,First ova a rCOdSU;II16 _._ HlueSeemrAdobe P% HS ClvutlSulte Hlue9eam (P Review) Plrsr oue a Fiat oue a NSC1oudSulle HSCbudSuite Laserryache LegenO ® , HS Cloud Suite PowarBl, Gf5, HSCloud3uife Simpler, LaserRsche, Wova, Munis. Clover, fnvoiss. M 2.1.1.4 Technical Capabilities The City's goal is to choose a highly configurable, software -as -a -service (SaaS) product that requires minimal customization and has strong public and staff centered design. Proposers shall provide details of their SaaS Solution addressing the technical requirements outlined in Attachment E — Technical Requirements Response Workbook. The sections below highlight a few key technical requirements. ■ Reporting The Solution shall provide native analytical reporting using real-time dashboards (manually generated reports will not meet this requirement), The Solution shall also provide public and staff users the ability to create on -demand reports. • Security The Solution must offer comprehensive security controls as defined in Attachment E — Technical Requirements, Tab A (General Technology) and Tab D (Application Security), ■ Portal — The Solution is expected to provide online portal capabilities that allow the City's external users the ability to perform the majority of their business transactions with the City online, including, but not limited to, application and electronic document submission, application and transaction monitoring and tracking capabilities, management of account settings, land use/property inquiries (i.e., GIS), and online payments. The Solution must meet ADA requirements and operate with modern browsers and provide for mobile device compatibility as ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 19 described in Attachment E — Technical Requirements Response Workbook. Advanced features, such as wizard functionality, are not mandatory at this time, but the proposer may optionally propose any features that come "out -of -the -box" with the Solution that may benefit the City. • GIS —The Solution shall provide the capability to integrate with the City's existing Environmental Systems Research Institute, Inc. (ESRI) GIS to provide geographical information to support the application submittal, validation, and processing activities, including determining application requirements, reviews required based on location, staff assignment, real-time inspection scheduling, routing, etc. While the City ingests parcel information from the County Assessor, the City's GIS is the system of record for point location and is intended to be the system of record for all other location -based data. The new ELM system would create and maintain tabular addresses. • Mobile —The Proposer must provide a mobile application that allows field users, particularly inspectors, to access the land management system real-time and perform their activities using a mobile device. The mobile applications for inspectors must be able to operate entirely offline. After inspectors download their jobs and pertinent materials, they should be able to complete their inspections with no online connectivity. The only connectivity that shall be required is to submit the inspection results to the Land Management Solution. Must be fully responsive on tablets and mobile devices (e.g., 1Phone, Android, iPad). • Interfaces — The Solution shall interface with several internal and external systems as described in Attachment E— Technical Requirements Response Workbook, Tab I (System Integrations). The Proposer shall implement the interfaces as real-time web services or batch jobs depending on the detailed requirements that the vendor shall define. The Proposer's Solution shall include administrators' ability to schedule and manage batch jobs using a graphical administrator console. Additionally, the Solution shall provide a common point-to-point integration (e.g., Application Programming Interface [API]) framework leveraged by all interfaces where possible to simplify maintenance. 2.9.1.5 Applications for Integration The table below provides information regarding the systems targeted for integration with the Solution. The Solution must interface with the applications included in the table below. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 20 Table 6. Systems Targeted for Integration System Name Description Hosting Details Manage all user -defined licenses for businesses and individuals as well as test, issue, renew, and collect fees Status: Existing easily. Handle all aspects of any Current Type: N/A Infor - Licensing, regulatory processes, including Future Type: Real applications, reviews, hearings, On -Premises Time (One-time Permitting, Billing System inspections, and fees. Process integrations if payments, send notices and invoices deployment using a to customers, and manage rates, phased approach) delinquencies, and licenses electronically. Status: Existing Support ELM Occupancy Current Type: Real First Due Management, Pre -Incident Planning, On -Premises Time and annual Inspections. Future Type: Real Time Supports ELM health capabilities Status: Existing such as issuing one-time temporary Current Type: Real- HS Cloud Suite permits, managing inspections and SaaS Time investigations, and enforcement. Future Type: Real - Time Cloud software that enables City Status: Existing employees to review, comment, Current Type: Real- BlueBeam Cloud Time and/or modify construction plans Future Type: Real - digitally. Time Status: Existing Current Type: Real- Munis Financials City's Financial ERP system. On -Premises Time Future Type: Real - Time Status: Existing Current Type: Real iNovah/System In -person payment processing On -Premises Time Innovators Solution (cashiering system). Future Type: Real Time Status: Existing Current Type: Real RT Lawrence (RTL) In-house remittance payment On -Premises Time Solution and lockbox service solution. Future Type: Real Time The KUBRA solution includes online Status: Existing Kubra (web), in -person (Point of Sale [POS] Cloud Current Type: Real - devices), and phone (Interactive Voice Time ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 21 Response [IVR]) payment gateway Future Type: Real - solutions. Time Geospatial - Map Services (On - Premises). ArcGIS Online, in addition to our on -premises Esri Portal Status: Existing services. Geo-coding (if possible). The Current Type: Real- GIS - ESRI system interface with GIS shall On -Premises time include/integrate both City -owned Future Type: Real - aerial imagery and time cloud/subscription-based aerial imagery. State License Board application regarding registered proposers. (On - Premises) This is an interface with the Status: Existing Contractor State License State Contractor License Board to External Current Type: Batch Board (CSLB) extract licensed Contractors. This Future Type: Batch allows the City staff to determine if a Contractor is licensed and in good standing or not. Status: Existing Assessor Interface Load monthly data from the assessor On -Premises Current Type: Batch to the system at the parcel level. Future Type: Batch Status: Existing Assessor Interface 2 Update parcel contact information. On -Premises Current Type: Batch This is a batch job. Future Type: Batch Status: Existing Current Type: Real - Simpler Reporting Data Warehouse - Reporting On -Premises time solution. Future Type: Real- time Status: Existing Document Management System. Current Type: Real- Laserfiche Optional: From the account or record On -Premises time in the software solution link to a Future Type: Real- document in Laserfiche solution time Status: Existing Current Type: Real- OneMeeting Application used for public and City Cloud Time council hearings Future Type: Real - Time A cloud -based identity and access Status: Existing management solution. It is a Current Type: Real - Microsoft (MS) Entra ID directory and identity management Cloud Time service that operates in the cloud and Future Type: Real - offers authentication and Time authorization services to various ELM - LB Builds I RFP DV-24430 I Template v8.22.22 1 22 Microsoft services, such as Microsoft 365, Dynamics 365, and Microsoft Azure. (Cloud solution) Identity and access management that Status: Existing provides cloud provision and Current Type: Real- Google -Cloud Identity manages users and groups, sets up Cloud Time single sign -on and configures two- Future Type: Real - factor authentication (2FA) directly Time from the Google Admin Console, A 311 application that citizens use to report various items needing repair Status: Existing Current Type: Real - around the City. Examples include Go Long Beach App Cloud Time potholes, downed trees, abandoned Future Type: Real- mattresses, other trash, etc. It is a Salesforce platform. Time Data Services for Extract, Transform, Status* Existing ' and Load (ETQ for various Data Extract On -Premises Current Type: Batch integrations, such as Simpler, Future Type: Batch assessor, Munis, etc. External third -party debt collector Status: Existing Transworld Systems Inc. Third -Party - (TSI) agency that collects debts on overdue External Current Type: Batch accounts. Future Type: Batch Workload automation solution that Control-M (batch enables you to automate the Status: Existing scheduling and workflow scheduling and processing of your On -Premises Current Type: Batch automation) business workflows across various Future Type: Batch platforms and applications from a single point of control. Financial Management (FM) uses the Status: Existing Small Claims Tracking access database to manage billing On -Premises Current Type: Batch System accounts that the City is taking to Future Type: Batch small claims court. Supports the ability to query any Status: Existing address or parcel to display LA Third -Party - LA County Assessor Map Current Type: Batch county Assessor's Map for the External Future Type: Batch property Status: Existing Current Type: N/A Qmatic In -person meeting and queueing On -Premises Future Type: Real- system at the permit center. time The Board regulates the practices of Board for Professional Status: Existing Engineers, Land engineering and land surveying in the Third -Part y Types Batch Current yp Surveyors, and state of California by evaluating the External Future Type: Batch experience and administering Geologists examinations ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 23 California Architects Board The Board establishes regulations for the examination and licensing of the profession of architecture in California. Today, there are over 211000 licensed architects and approximately 10,000 candidates who are in the process of meeting examination and licensure requirements. Third -Party - External Status: Existing Current Type: Batch Future Type: Batch A subset of systems listed for integration in Attachment E—Technical Requirements Response Workbook is intended only for the duration of the phased implementation and will be retired once all functionality has been implemented in the new Solution. Table 7. Systems for Temporary Integration System Name Description Details Manage all user -defined licenses for businesses and individuals and easily test, issue, renew, Infor -Licensing, and collect fees. Handle all aspects of any Status: Existing Permitting, Billing regulatory processes, including applications, Current Type: N/A System reviews, hearings, inspections, and fees. Future Type: Real -Time Process payments, send customer notices and invoices, and electronically manage rates, delinquencies, and licenses. (On -Premises) Infor legacy portal - public -facing web portal for Status: Existing Dynamic Portal Code Enforcement and Business Licenses Current Type: Real-time Future Type: Real-time Rhythm for Civics Status: Not Existing (RFC) Public Facing Portal for Infor system Current Type: None Future Type: Real-time 2.2 Description of Services 2.2.1 Implementation of Services The City anticipates a Project start date in early 2025. The City requires the Proposer to provide implementation services, including requirements, documentation, design, development, configuration, data conversion, testing, training, go - live support, ongoing support, maintenance, and hosting requirements defined throughout Section 2.2 - Description of Services. Proposers must propose a phased rollout strategy based on best practices and proposer experience to support the City's functional areas and business structure. This incremental ELM - LB Builds I RFP DV-24430 I Template v8.22.22 1 24 rollout approach should deliver tangible benefits to the City as soon as possible and reduce risk to the Project. The City has strategically identified a preferred set of functionalities to be deployed in each phase. The Proposer can recommend any other approach to deploy the functionalities of their Solution based on industry experience and the best approach to deploying the Solution. Phase 1 -Permitting, Plan Check and Inspections Phase 2 -Enforcement, Planning, Hearings Phase 3 -Licensing, Administration, and General Operations Proposers must include in their Proposals a realistic timeline that allows adequate time for all Project activities necessary for a successful and quality deployment based on their experience with implementations of similar size, scope, and complexity. Proposers should clearly outline their expectations of the City, and the City resources (e.g., Quality Assurance, General Project Manager) as a client in their Proposals to ensure a smooth implementation process. This should include (1) anticipated timelines for the City Is response to issues and decision -making during the implementation phase, (ii) a detailed breakdown of City staff resources required throughout the project, expanding on the information provided earlier in. this RFP, and (iii) proposed methods for collaboration and cooperation on overall project management. Proposers should describe their preferred approach to working with the City, including communication protocols, regular check -ins, and any specific requirements for City participation in key project milestones. This information will help the City understand the level of commitment required and ensure alignment of expectations between the selected proposer and the City team. 2.2.1.1 Project Initiation The Contractor shall provide project management for the project's duration and resources to execute all project management tasks, functions, and activities described in Table 8 - Project Initiation activities and deliverables. In addition, the Contractor shall maintain and update Project activities, deliverables, and associated work products on a timely, regular, and ongoing basis. Objective(s): ■ Develop an understanding of the needs and challenges to implement the Solution expedientlyI seamlessly, and minimally disruptively. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 25 9Z I ZZ•ZZ•8n ajoldwal 10CV-,VZ-Aa da I Spl!n9 9l — Wl] •a :smeis >laom iDafoad ay; qi!m sub!le iegi �laom 3u!pued 10 nnalnaano uy q :pouad Bupiodaa aqj Suunp JOlDealuOD aqj Aq pa1aldwoa JJOAA JO uo!ldu�sap pal!elap y •e :2uimolloj aqj apnlDul wnw!u!w se le 'Isnw�odaa snjels Al aam gDe3 •Cep ssau!nq 2u!paDaid aqj uo anp s! �odaa agl'Aep!a3 a uo Sim Aep!loq a j! ldaDxa '(aa2eueN JDafoad AID ayl Om alep uodn PW2e ao) lSd •w•d oo:,V Aq Aep!ad iGana anp aae sliodw snjels Ni •1:)afoad aql jo sasegd Ile guunp slaodai snjels Allaam ap!noid Ism JOIMAWOD aqj •slaodai snjejs jo jewaoj pue 'alnp@gDS'ssa:)oad Sullaodai snjels aql saquDsad - slao ail sn;ejS (p •sa!�!l!q!suodsaa pue 'saloa 'sah!yan suo!�e�!unwwo� s,Iaafoad ayj10 ADuenbaaj pue 'slauuey:'saSessaw uo!lealunwwoD Jo sadAl ayj Aj!Dads 'dnojS pea aol'pue sdnoa2 aaploy91els laafoad ay; au!jap Isnw veld JuawaSeueN suo!leD!unwwOD ayl •uo!1ewJOJul 1:)afoad 2?u!;e�!unwwo� aol poglaw JuaIslsuoa e sags!lgels3 - ueld;uawa eueN suoljemunwwOD (� •kir) aye An pays!Igelsa sassa:)oad 4}!nn alea2alu! Isnw ueld;uawageueW 82?uegD aqj •(alnpay:)s pue;soa) spedw! ,saSueya pasodoid Bu!ys!lgelsa aol Agolopoglaw pue slool sapnl:)ul •Aolul 'walsAs Wl3 ADeSal;uaaanD 5,41D aqj jo jaoddns pue juawdolanap uo!lnloS ay; inoggnoayl saSuegD �UISeUew }o ssa�oad aye saq!aDsaa — veld;uawa euelN a ueyD palea alul •s�u!ea�suoD pue suo!;dwnsse Cue aquDsad sassa�oad pays!lge�sa s,C;!J ay4 y4!nn a4eaa4ul �Cay4 moq pue sassaDoid juawaSeuew anss! pue Isu aql aq!aDsaa — s o1'8 sueld;uawa eueW anssl pue js!�{ aqj Alleu!3 paa!nbai se sjou!laaw �4D AL110 pue sgul;aaw aajj!wwoD 2ulaaaIs JDafoad ui aled!D!;aed lleys aageuew i�afoad s,AolaealuoD ayj's2ullaaw snjejs AI j@ann o� uol�!ppe ul •sa!j!n!jDe;uawa�euew aguey� pa;eagalul pue 'salsaleals uo!le2ll!w pajeoosse ql!m 2upolluow anss! pue Isu 's2upaw sniels Al�laam '.3uljaodaa sniels Al laam Isalepdn alnpaps pue ueld IDafoad AIID@m ap!noad -sauna muauaa9euew ��afoad SuloRup apinoad •saseyd ��afoad Ile �.noy�noay� suol�eDlunuauao3 438foad SuioSuo alnpeLps pue s3aodaa snjejs Aplem dolanaa ueld �uauaaseuew �oafoad a dolanaa •saanpaDoad dniaels JDafoad au!I�no pue 'sa!�!l!q!suodsaa pue saloa pue weal1�afoad s,JOjDeajuoD aql aanpoalu! 'alnpaps pue 'adoDs 'sueld 'sanl;�afgo 1D9foad aqj Jo nnalnaano ue ap!noad ll!M Su!;aaw jjo�lo!�l aqj uo!ln�axa PeAuOD Jo sAep ssau!snq (S) anlj ulgl!M saaplogajejs ADJ ql!M Su!�aaw JJOIDN 1�afoad a JanpuOD slelaa4ew 110 3111 �oafoad dolanaa ( I •sa!l!I!q!suodsaa e ;uawa�euew 4aa8 o4 pa4elaa :wnw!ulw (�{08Wd) a�palnnou�l �o �(po8 �uawa�euel/�l �aaa aye u! pau!l�no se (IWd) alpisul juawa2eueN jD9foad ayl o1 waoJuoa �snw veld luawDSeuelAl 1�afoad ayl •@IDA:) aj!l s,jDafoad ay} jnogSnoayj alnpagDs pue peoidde juawageuew jDafoid Ileaano ay; sagp:)sad — ueld;uawageuew 43afo.id (I, JDafoad aye aoI sa!Is!Sol aayjo pue 'uo!�e�uawn�op 'sueld 'alnpayas aye wa!JuoD ol'paa!nbaa se'siaploya�lels aay10 pue AID a41 Rm sSullaaw guluueld JDnpuOD — uoljeaedaad pue Suluueldmaid 43afo.ad;�npuo: sa�geaani�aa pue sai�ini��d uoi�ei�iu� ��afoad •g algpl :salgeaanllap pup sal�lnl��e uol�al�lul ��afoad �ulnnollo� ay�.lo� alglsuodsaa aq lleys ao��ea�uo� ayl •uaeal uoljejuauaaldual pue JDnpoad aUj ul isnai pue Sulpue�.saapun us6 0snq pue le�luy�a� s,�C�IJ aye u�lM a�e�u3 Contractor shall update the project management plan regularly, at least once every quarter, to reflect changes in the project scope, schedule, budget, risks, quality, and communication. Besides weekly status meetings, the Contractor shall be ready to hold daily calls/working sessions to review showstopper issues during implementation/integration/testing phases in accordance with incident defect resolution Service Level Agreements (SLAB). ■ Deployment Planning: Conduct workshops with the City and other stakeholders to finalize the approach for deploying the Solution into production. ■ Develop Deployment Plan ■ Develop a baseline Project schedule to reflect the Project timelines, milestones, and deliverables Identifying work activities and tasks not tracking the project timeline; d. A list of past due work activities and tasks with the Contractor's escalation plan to meet schedule deadlines; e. The identified risks, issues, and action items with associated mitigation strategies; f. The disposition of escalated or critical issues risks; and g. The tracking and documentation of decisions made during the reporting period. The plan shall be a living document updated periodically throughout the project life cycle. Deliverable due date (initial version): Twenty (20) business days after the Contract Effective Date. 2) Deployment Plan* —Develop a Deployment Plan to outline how the Solution will be deployed into production (e.g., transition planning to finalize rollout details that elaborate on the strategy documented in the Proposal). a) Finalized approach for deploying the Solution into production, including benefits and strategic risks. b) The plan will include the following information: i) Provide an overview of the current environment and deployment considerations. ii) Identify high -risk transition areas, impact, mitigation strategies, and recommended mitigation actions. iii) Any ongoing risks, based on the finalization of the phasing approach, must be tracked in a risk log. iv) Any decisions that impact the schedule must be documented in the Project schedule. v) Any cutover consideration(s) must be documented in the final Cutover Plan. *Note, the deployment plan may require updating on an ongoing basis as needed 3) Baseline Project Schedule - Develop a Project Work Plan and Schedule, including Gantt charts) and a Project calendar in Microsoft Project that is developed and maintained in accordance with industry best practices. The work plan will reflect any changes from the baseline plan originally agreed to during the Project initiation and be updated/published every week. The Project schedule will include the following components (at a minimum): ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 27 ■ Develop Deliverable Expectations Documents - Define the approach and criteria for satisfactory completion and approval of all deliverables. a) A consolidated view of the activities, activity descriptions, and activity durations assigned to stakeholders and Contractors. b) Resources (the City, other stakeholders, Contractor, and third -party Contractors) assigned to each activity and activity duration, including an estimate of the number of City staff hours required to complete each activity. c) Identify all key Project milestones. d) A list of all required Project deliverables tied to the appropriate Project milestones. e) Deliverable approval periods comply with the City's deliverable Expectations Documents (DED) process, as described in the following section. f) A critical path analysis and reporting process. Deliverable due date (initial version): Ten business days after the Project Management Plan. 4) Deliverable Expectations Documents (DED) — for all Project deliverables — Develop the Project DEDs to describe each deliverable's proposed high-level outline and format. The document will be developed by tailoring an existing template in collaboration with the City. The City and the Contractor will agree on the Project DEDs and acceptance criteria at the beginning of the Project and confirm the Project DEDs before each subsequent deliverable phase. Work will be performed on any deliverable associated with a payment milestone once all DEDs have been approved in writing by the City Project Manager. As each Project deliverable is submitted, the Contractor must include as the cover sheet a copy of the associated previously approved and submitted DED. 2.2.1.2 Requirements Analysis and Validation The Contractor shall analyze and validate the functional and technical requirements identified and provided in Attachments D—Functional Requirements Response Workbook and D —Technical Requirements Response Workbook. Objective(s): • Validate the Contractor's understanding of the requirements and submit updated Requirements Traceability Matrix (RTMs) for functional and technical requirements. ELM — LB Bu0lds � RFP DV-24-430 � Template v8.22.22 � 28 The Contractor shall be responsible for the following requirements validation activities and deliverables: Table 9. Requirements Validation Activities and Deliverables ■ Review related background 5) Validated Requirements Traceability Matrices documentation. (Technical and Functional) - An updated RTM based on ■ Meet with business and technical the Contractor's response in the RFP that may include any stakeholders to understand design considerations, gaps, issues, or risks that need to business objectives, priorities, be addressed throughout the Project and should be Activities taken to date, progress maintained over time to track the status of each efforts, and other relevant requirement. information. ■ Understand target datasets and the future -state Solution. ■ Review, validate, update, and submit an updated RTM—The Contractor shall review the functional and technical requirements defined in Attachment D—Functional Requirements Response Workbook and Attachment E—Technical Requirements Response Workbook to validate the Contractor's understanding of the requirements, meet stakeholders' expectations, and identify areas for discussion. ■ Conduct joint validation sessions with the City and appropriate stakeholders to validate understanding of identified requirements and user needs. 2.2.1.3 Solution Design The Contractor shall collect and review the current state data, hold visioning sessions with stakeholders to discuss the City's vision for the Solution and guiding principles, create prototypes (or use the Contractor's existing Solution to demonstrate capabilities), and document and finalize design decisions. The Contractor shall lead, train, and support the City's workgroups and stakeholders in data collection tasks required for the design process. The Contractor shall develop the final detailed design document for the Solution and verify completeness and accuracy with the City. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 29 Objective(s): • Through live demonstrations, provide the City with information on now the system will look and function early on and continuously throughout the design and development process. ■ Follow a mutually agreed methodology to clearly define design -level requirements for the future -state Solution based on stakeholder inputs and collaboration. The Contractor shall be responsible for the following Solution design activities and deliverables: Table 10. Solution Design Activities and Deliverables ■ Conduct workshops -Engage stakeholders, both internal and external, to collect design -level requirements. ■ Create future -state conceptual design —Establish the future - state design for the Application, data/content, and integration architectures and all activities required to achieve the overall application architecture associated with the Solution. 6) Conceptual Design Documentation -This deliverable shall document how it performs design activities and captures design requirements such as the following content that should be part of this deliverable: a) Requirements for global business rules and process flows, external system interfaces, validations, screen layouts, and user interfaces (Internal and Public). b) Solution software configuration and setup requirements. c) Security design and programming requirements. d) Detailed requirements for business rules, workflows, screen layouts, user roles, etc. The Contractor shall work with the City to integrate the Solution with all systems identified in Table 6. Systems are targeted for integration, and each integration is tested to validate that it works correctly (e.g., connectivity, functionality, etc.). Table 11. Interface Activities and Deliverables ■ Create Interface Specification Document -Specify how interfaces will interact with the Solution. ■ Integrate all components of the Solution -Execution of interface 7) Interface Specification Document shall include (at a minimum): a) Identify all interfaces between the new Solution and each system/application. b) Define service -based interface specifications, including all input/output parameters and data types. development and unit testing. I c) Mapping the source and destination of each interface field (e.g., database table name/field). ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 30 d) Interface requirements (e.g., expected behavior, business outcomes to be achieved). e) Mapping back to relevant functional and technical requirements to demonstrate compliance. fl Interface workflow diagrams illustrating user and system -to -system interactions, including alternate and exception paths. The Contractor shall design and configure all reports to be produced by the Solution, including configuring ad hoc reporting and querying capabilities. Table 12. Reports Activities and Deliverables ■ Create Report Specification Document — Specify how all forms, letters, and reports will be produced by the Solution, including (but not limited to). ❑ Data merged letters, correspondences, and forms. ❑ Standardized and parameterized reports. ❑ Ad hoc query and reporting. ■ Develop and modify all reports — execute report development and unit testing. 8) Report Specification Document —This document shall include the following design specifications (at a minimum): a) Mock report layouts look and feel, and sample data to show how data will be displayed. b) Identify report fields and parameters (as applicable). c) Mapping database fields to report fields. d) Identify all functional and non-functional reporting requirements satisfied by the reports. e) The document requires an ad hoc query and reporting functionality. 2.2.1.4 Development and Configuration The Contractor shall document and complete the Solution build as defined by the final design specifications and in accordance with the approved delivery schedule. Objective(s): • Perform all necessary execution activities to successfully implement the Solution, including integrations with external systems and converted data. The Contractor shall be responsible for the following development and configuration activities and deliverables: ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 31 Table .13. Development and Configuration Activities and Deliverables 9) Solution Implementation Plan -Shall include the following (at a minimum): a) How the Contractor will provide all system management tools for all development environments and manage all development efforts using industry -standard software development tools and methodologies. i) Ensure that the Solution conforms to modern system design and architecture standards. ii) Detail the approach to gather design -level specifications and develop the design documentation for custom-built components necessary to support the City functionality. ill) Detail plans for integrating the Solution with systems in use by the City and other external organizations. b) The Contractor shall provide the following sub -component plans that describe the following (at a minimum). i) Security Plan, Develop the Solution (1) Approach for monitoring the Solution security, Implementation Plan - The including how it complies with the City's information Contractor shall describe the security standards. Solution implementation approach throughout (2) The Contractor shall fill out the City's Vendor application design, interface Information Security Assessment (VISA) questionnaire dregarding cloud services being provided. esign, and conversion design. ii) Disaster Recovery and Business Continuity Plan: (1) An approach for initiating disaster recovery and business continuity procedures in the event of a disaster affecting the Solution. (2) An approach for ensuring that all information necessary to restore operational service in the event of a disruption is correct and up to date. (3) Functional roles and responsibilities of recovery teams. (4) Description of recovery scenarios that can be implemented. (5) Recovery activities to be exercised and frequency of testing. (6) Description/location of data backups, inventories, or other related documentation that must be recorded. Infrastructure Services Plan: ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 32 (1) Definition of each environment in the Solution (e.g., production, staging, test, and development). (2) Approach for maintaining application and infrastructure component consistency across all Solution environments. (3) Approach for certifying and providing quality assurance of Solution environments. (4) An approach for managing programming environment changes, including managing tests and deploying new releases while maintaining the capacity to apply hotfixes to production. (5) Approach for communicating and supporting testing of environments with external organizations/systems. (6) Approach for establishing initial capacity and anticipated growth requirements for the Solution, including but not limited to storage, processing, and network bandwidth. (7) Approach to performance tuning to ensure the Solution operates optimally and within defined service levels. Services shall include (at a minimum): (i) Impact analysis of upcoming patches and upgrades. Modifications to Contractor -provided components and configurations to support upcoming patches and upgrades. Testing and deployment of patches and upgrades in all environments. (iv) Continuous health checks of the production system. (v) Continuous tuning and other required system - level administration. (vi) Load testing and recommendations for system performance tuning. )Application modifications required to support scheduled infrastructure upgrades. (8) Approach for monitoring ongoing usage'and growth patterns of Solution resources, including cumulative growth and peak usage patterns. (9) The approach for deploying additional capacity as specified in the original plan and according to the results of ongoing capacity monitoring. ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 33 ■ Develop the Solution based on the RFP's requirements, the approved Implementation Plan, and the detailed design requirements identified in the previous activity (i.e., Develop the Solution Implementation Plan) through configuration, interface development, and other applicable development. related activities according to the Contractor's software implementation methodology. ■ After system configuration, conduct a successful demonstration' of working software to the City, including (1) configuration review sessions that the Contractor will schedule with the City to demonstrate configuration changes necessary to satisfy functional and technical requirements and (2) custom code review sessions (if applicable), that the Contractor will schedule with the City to demonstrate and review any custom code created. (10) Approach for preventative and unplanned services to Solution implementation services. (11) Documentation of third -party infrastructure service providers and associated communication and management processes. iv) Communication Protocols: Communication protocols for infrastructure services. No deliverables defined. The Contractor is expected to conduct the activities identified. � A successful demonstration is a comprehensive and effective presentation of the configured software system that clearly shows it meets the City's specified functional and technical requirements as will be outlined and agreed upon in the Deliverable Expectations Documenfts) (DED). ELM - LB Builds I RFP DV-24-430 I Template v8.22.22 � 34 ■ Create a Cutover Plan —The Contractor shall perform go - live cutover planning activities to assess transition readiness, go/no-go criteria, and fallback positions to be taken if no-go conditions are encountered for each deployment. 10) The Cutover Plan shall include (at a minimum) for each rollout/phase of the Project: a) A preliminary cutover schedule that clearly defines key milestones, deliverables, tasks, and responsibilities. The Cutover Plan will be updated prior to go live. b) Cutover milestones where readiness to proceed is assessed, go/no-go criteria, and fallback positions are to be taken if no- go conditions are identified and unresolved. c) Pre-cutover checklist and post-cutover evaluation criteria. d) Transition readiness assessment, including the preliminary schedule, rollback strategy, assessment scorecards, and defined critical readiness criteria that will drive go/no-go decisions related to overall readiness/preparedness for going live. 2.2.1.5 Data Conversion/Migration The Contractor shall develop an aata conversion plan that describes the level of involvement between the Contractor and City staff for migrating data from the legacy systems) and other sources into the Solution, as well as a timeline with milestones for this exercise. The Contractor shall review legacy data and work with City Staff to cleanse and migrate data into the Solution. Objective(s): • Prepare for data migration to determine what and how data conversion activities will be coordinated, with minimal interruption to the City and staff. • Prepare a detailed plan to migrate data from the legacy system to the Solution. • Perform all necessary data migration activities to migrate legacy data into the Solution, including testing and validation to ensure successful data migration and sustain data integrity throughout all Project phases. The contractor shall be responsible for the following data conversion/migration activities and deliverables: Table 14. Data Conversion/Migration Activities and Deliverables ■ Work with the City Subject Matter Experts (SMEs) to gather inputs for the Data Conversion/Migration Plan. 11) Data Conversion Plan -shall include, but not be limited to, the following content: ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 35 ■ Develop Data Conversion Plan - Review the City's legacy data and work with City staff to finalize the scope of data migration. The Contractor will develop a plan to specify what and how data conversion (legacy system to the Solution) will function. ■ Perform data migration Activities: ❑ Conduct data migration and testing activities; ❑ Track and correct defects in accordance to SLAB; ❑ Provide validation scenarios for the City approval, including but not limited to record count verification and financial reconciliation between the source system and new system. ❑ Verify and validate mock migrations. ■ Conduct data quality working sessions to identify and evaluate the major data quality issues within the legacy systems identified for migration. a) Describe the conversion approach and methodology (e.g., processes to extract data, processes to validate data, documentation of data, data migration tools, specify methods for data cleansing and removing duplicates, etc.), data migration strategy must include the City's existing databases and describe how data will be shared between the new and existing databases while both systems are operational (if necessary). This should not be a generic document and must be customized for the City's data and systems. b) Must include. i) Initial assumptions for migration. ii) Business rules/transformations logic involved in the migration (the City specific rules). iii) Dependencies on other systems and data points. iv) Identify existing databases and describe how data will be shared between the new and existing databases while both systems are operational (if necessary). v) Impact to existing legacy systems during downstream data extract. vi) Validation/reconciliation requirements. ) Error handling. i) Test conditions. ix) Risks/issues log. x) Rollback condition. xi) Data file handling. c) Provide a data migration schedule to convert data during functional testing activities, including milestones and targets. i) Align data migration with the Project schedule. Describe now and when converted data will be run through all key processes, analyzed for errors and inconsistencies, and tracked until resolved. d) Include a design, configuration, and test conversion and migration process with dry/mock runs. e) Verify and validate multiple mock end -to -end migrations. f) Provide regular reports of progress and issues to the City. ta Quality Assessment Report -This deliverable shall: 12) Da a) Identify and assess data quality issues within the legacy systems identified for migration. b) Provide recommendations to resolve issues. 13) Data Mapping and Conversion -This deliverable shall include: ELM - LB Builds I RFP DV-24-430 I Template v8.22.22 1 36 ■ Execute data mapping and conversion —Map legacy data to the appropriate fields in the Solution and execute the conversion. The Contractor will test and validate converted data to confirm the successful completion of the data conversion. a) Conversion Testing Results -This report should include testing results from the data conversion execution. b) Include all legacy data sources, data analysis, data mapping of all data fields from our current systems to the new system, and conversion methods. c) Clearly identify any data that will not be migrated, including an access strategy for non -migrated data. d) Include extract, transform, and load (ETL) rules. e) Include a data dictionary. fl Specify the ETL tool and version. g) Define default data values. 2.2.1. E Testing The Contractor shall develop, conduct, and lead the City in the development and execution of a test plan, test scripts, test cases, and test input data. The Contractor shall lead all testing efforts except for User Acceptance Testing (UAT). Objective(s): • Prepare a detailed plan to test all aspects of the Solution and implement a tracking tool to log system defects from identification through resolution. • Document and track expected versus actual test results, all defects and resolutions, and rework and retesting efforts for all in -scope test and defect types (refer to the tables below). Table 1 S. Scope of Testing Types ParticipantsTesting Definition Test the individual units of source code or the smallest portion of the Solution, During the execution phase (e.g., configuration & an isolated block of application code, Unit Testing Contractor development), completed that will be included in the unit test. The unit test is designed to check that satisfactorily prior to moving the block of code runs as expected. into system testing Test an assemblage of units to ensure Contractor, they work correctly together. The Contractor shall perform third -party integration testing to validate the vendors, Integration external or During interface development Testing successful exchange of information internal and system testing between the Solution and all stakeholders interfacing systems and coordinate interface testing with third -party as entities and stakeholders. appropriate ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 37 Test the entire Solution, including components integrated into the hosted platform. System tests are executed with functional requirements, technical requirement, and address the information flow in the system, where the underlying assembled units are no longer Contractor, addressed separately but as a whole. System testing often indicates to the third -party Occurs once development is vendors, development community whether the 'code complete" for each System Solution is behaving as required and external or implementation, must be Testing internal verifies and validates that a system can completed satisfactorily prior stakeholders work in production. to UAT The Contractor shall perform encl4o- as end system testing and resolve any appropriate defects discovered until system test results are produced to demonstrate the system's successful operation, ensuring that the Solution is functioning, performing, and processing documents and data correctly. Contractor, Test the application's authentication, third -party authorization, and data protection and vendors, Must be completed prior to Cybersecurity conduct a full vulnerability and external or Testing penetration test in compliance and internal cutover for each implementation alignment with the City's security stakeholders standards for cloud providers, as appropriate Test the'transaction processing' capacity of the 'system' when the system refers to a process, application, or infrastructure to look at behavior with standard, increased, and decreased workload. Stress/ The Contractor shall perform load Part of system testing must be performance testing to validate the Contractor, Performance completed prior to UAT for Testing eventual full-scale use of the Solution City each implementation phase. by all courts and filers, including mimicking the anticipated growth in the number of users, documents, and storage requirements as the system is deployed. The Contractor shall continue performance testing until performance measures are met and ELM - LB Builds � RFP DV-24430 � Template v8.22.22 � 38 are expected to be met under full operational conditions. The Contractor shall work with third - party network resources to perform a network analysis to determine any likely network deficiencies that could lead to poor system testing results. Validate end -to -end business processes, comparing actual vs. expected results. UAT validates the system setup for transactions and user access, confirms the expected and intended use of the system, verifies performance on business -critical City and Occurs after system testing UAT functions, and confirms application business and prior to going live for each integrity. stakeholders implementation The Contractor shall support UAT testing activities conducted by the City and business stakeholders and resolve defects to ensure the Solution functions appropriately and meets the acceptance criteria for exiting the testing phase. Retest a previously tested 'system following modification to ensure that faults have not been Occurs following the Regression introduced/uncovered due to the Contractor modification of a previously Testing changes. Standard tests include reruns tested 'system' of previous functional tests and checks for re-emerging of previously fixed faults. Table 16. Defect Levels A critical incident with a very high impact ■ A documented defect that causes: (a) complete application failure or application unavailability, 1 (b) application failure or unavailability in one or more of authorized users' locations; or (c) systemic loss of multiple essential system functions. ELM — LB Builds A customer -facing service, like a web portal, is down for all customers Confidentiality or privacy is breached Customer data loss RFP DV-24-430 � Template v8.22.22 � 39 2 A major incident with a significant impact ■ A documented defect that causes: (a) repeated, consistent failure of essential functionality affecting more than one user or ■ (b) loss or corruption of data, A customer -facing service is unavailable for a subset of customers Core functionality (e.g., git push, issue create) is significantly impacted A minor incident with low impact ■ A'level 1' defect with an existing A minor inconvenience to customers, a circumvention procedure or a'level 2' workaround available 3 defect that affects only one user or for which there is an existing circumvention Usable performance degradation procedure. A minor incident with low impact ■ A documented edge case defect that A minor inconvenience to internal staff, a causes failure of non -essential workaround is available 4 functionality or a cosmetic or other documented defect that does not qualify Usable performance degradation as any other service level defect. The Contractor shall be responsible for the following testing activities and deliverables: Table 17. Testing Activities and Deliverables 14) Test Plan - Shall describe the Contractor's approach for conducting all testing activities for the Solution, including: a) System integration testing per the City's acceptable response times. b) Stress/performance testing, including passing criteria ■ Develop a Test Plan based on that can handle the transaction load data. Table 15: Scope of Testing Types, c) Cybersecurity/pen-testing, including assurances that which outlines the scope of testing, security controls delineated and in alignment with the the Contractor's responsibilities, and City's cybersecurity framework and standards are the defect levels in Table 16: Defect met. Levels. d) Test data creation approach, including data refresh processes. e) Automated Test usage. f) User acceptance testing scripts and support. g) Defect remediation release strategy and regression testing. ■ Setup and Manage Test Environment - Contractor shall plan, 15) Test Scripts for System Testing and UAT design, and implement a test environment that replicates the ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 40 production environment and network connectivity. The Contractor shall load the test environment with enough data to perform effective testing. ■ Contractor shall develop detailed test conditions, prepare test scripts, and utilize automated testing tools as appropriate to facilitate the testing process. ■ Conduct System Testing and Resolve Defects - For each defect identified during testing, the City and the Contractor use a prioritization rating indicating the relative sequence to fix defects as defined in Table 16: Defect Levels above. ■ Contractor shall perform performance testing, including mimicking the anticipated growth in the number of users, documents, and storage requirements as the system is deployed. The Contractor shall continue performance testing until performance measures are met and are expected to be met under full operational conditions. ■ Contractor shall perform vulneraty and penetration testing as defined above. ■ Submit Final System Testing Results including vulnerability and penetration testing results. ■ Support UAT, Defect Resolution, and Submit UAT Results. a) Step-by-step documentation of interaction between user and system and the expected behavior and pass/fail criteria for testing. b) Test scripts should provide adequate testing coverage of the Solution to ensure that all critical aspects of the Solution have been properly tested. 16) System Test Results that describe the following (at a minimum): a) System testing including vulnerability and penetration testing: provide the following information for system testing: i) Date scenario was executed. Person who executed the scenario. Test result status (pass/fail). iv) Defects discovered. v) Retest dates and results. vi) Justification for exiting the system test stage, including performance testing success. 17) UAT Results -The Contractor shall demo functionality and be responsible for supporting UAT processes and ensuring UAT is completed with critical defects resolved to ensure the Solution functions properly. For each test scenario during UAT, the UAT results shall describe (at a minimum): a) Acceptance test results for the overall Solution. b) Date scenario was executed. c) Person who executed the test scenario. d) Test result status (pass/fail). e) Defect, priority, and resolution log. ELM - LB Builds I RFP DV-24430 I Template v8.22.22 � 41 f) Retest dates and results. g) Evidence for completion of the exit criteria for UAT. 2.2.10/ Training and Knowledge Transfer The Contractor(s) shall be responsible for developing knowledge transfer and training plans, developing training materials, and conducting City training. Objective(s)a • Train each user on the new system functionality and how to perform their day-to-day tasks within the new system. • Develop and deliver training materials and courses defined in the Training Plan and provide a Training Completion Report. The Contractor shall be responsible for the following training and knowledge transfer activities and deliverables: Table 18. Training and Knowledge Transfer Activities and Deliverables Activities Deliverables 18) Training Plan - The Contractor shall create a Training Plan for each stakeholder group and provide a training curriculum and materials that describe the following (at a minimum): ■ Develop a Training Plan a) Train team members on their roles and responsibilities. detailing the different b) Methodology for developing and validating training content. stakeholder groups of trainees as well as the c) Plan to deliver ltT and Core Team &Information Technology (IT) training methodology end user and Solution administration training. Alternatively, the and courses to be used City would welcome optional proposals for on -demand training for each. or live training. d) High level training schedule, including training milestones. e) Methodology the Contractor will use to measure and assess the effectiveness of training. 19) Training Curriculum and Materials: Contractor shall create a training curriculum and materials to support end -user training and Solution administration training (e.g., user administration, business ■ Develop a detailed rules administration, workflow administration). This deliverable shall training curriculum, include, but is not limited to: prepare training materials, and deliver a) Course presentation materials/user manuals and guides. training to end users and b) Course presentation materials that are current with the City technical staff. configuration and production release. c) Recorded training videos. d) Student training exercises. ELM — LB Builds I RFP DV-24-430 � Template v8.22.22 � 42 ■ Deliver training courses defined in the Training Plan and provide a Training Completion Report. ■ Provide adequate user support, support, whether through user manuals or online help. e) Pre -assessment and post -assessment materials. fl Training data specifications for training exercises (if applicable), including training data initialization procedures. 20) Training Completion Report -The Contractor shall deliver training courses defined in the Training Plan and provide a Training Completion Report that includes the following (at a minimum). ry a) Summaof all training provided, including course, date, and attendees. b) Summarized training exercise results with satisfaction survey results (survey to be distributed to all stakeholders participating informal training classes). c) General observations of completed training and future training recommendations. 2.2.1.8 Deployment/Go-Live The Contractor will deploy the Solution in accordance with the City -approved deployment strategy and cutover plan. Deployment will include a cutover to the Solution, activation of interfaces, providing godive support, issue resolution, and conducting a post-godive assessment. Objective(s): • Finalize and execute the set of activities identified in the Cutover Plan to cut over the Solution into production. The following table identifies the minimum deployment/go-live activities and deliverables for which the Contractor shall be responsible. Table 19, Deployment/Go-Live Activities and Deliverables ■ Confirm the overall readiness of the hosted infrastructure and other third -party- provided components to support the Solution application and its operation. ■ Submit updated versions of previously developed plans to reflect activities to be undertaken as part of production support. 21) Go -Live Readiness Report and Updated Artifacts to inform go/no-go decision. In addition, the Contractor shall provide updated artifacts (list of associated deliverables is below); each report will cover one phase of deployment and should include the minimum set of components defined within this Statement of Work (SOW) and as agreed to with the City during implementation: a) Project Management Plan: i) Risk and Issue Management Plans (note: associated logs would carry over from the Project to production). ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 43 ■ Submit the final As -Built System documentation. Integrated Change Management Plan. Communications Management Plan. b) Deployment Plan. c) Security Plan. d) Disaster Recovery and Business Continuity Plan. e) Infrastructure Services Plan. f) Test Plan. g) Training Plan, Curriculum, and Materials. 22) Final Technical Documentation -Provide documentation with sufficient depth and clarity to enable technical personnel to understand the underlying structure and function of system components to troubleshoot the application interfaces (including platform, network, and security interfaces), to perform all global and operation duties, and to plan for potential future integration with other applications. 23) Final As -Built Configuration Documentation —Provide documentation for each of the delivered environments, including the results of smoke tests. The Contractor shall provide documentation specific to the City's Solution implementation. ■ Submit the Cutover Completion Report. ■ Start providing Production 24) Cutover Completion Report — This report must validate Services. the full transition of the Solution into production. ■ Monitor the production 25) Updated Cutover Plan and Final Cutover Plan/Schedule environment to report on operations and performance a) The Contractor shall update the preliminary draft of the metrics against requirements Cutover Plan created as part of the Development and defined in Attachment G - Service Configuration phase with the finalized set of activities to cutover the Solution into Production. Level Agreement transaction volumes, and status of application b) The Final Cutover Plan shall include a detailed schedule support and problem that clearly defines key milestones, deliverables, tasks, management activities. and responsibilities. Using the Cutover Plan as a guide, ■ Submit updated roles and the Contractor will lead the deployment/cutover effort. responsibilities and resumes for key production support staff. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 44 2.2.1.9 Transition and Post -Production Support and Maintenance Upon each godive, the Contractor will coordinate the transition to its support and maintenance team as it initiates production. Prior to deployment, the Contractor's team will develop processes, policies, and procedures for post -production support. Objective(s): ■ Keep the initial implementation active until all deliverables have been accepted in accordance with accepted criteria before closeout. Upon go -live, the Contractor shall be responsible for the following production support and transition activities and deliverables: Table 20. Production Support and Transition Activities and Deliverables Activities Deliverables ■ Complete Project closeout and production readiness activities. Ensure the following have been addressed: ❑ The City has accepted all deliverables. ❑ All outstanding issues and defects have been resolved or addressed. ❑ Contractor Project team has documented the lessons learned and best practices identified during the Project. 26) Project Closeout Report —The Contractor project ❑ All Project artifacts have been placed in manager provides a final report outlining the the Project repository and labeled Project's accomplishments and challenges against accordingly. the Project scope, budget, schedule, and SLAs. ❑ Transition to operations, maintenance, and/or business has been completed. ❑ Transition open defects to Support — Any noted deficiencies will be enumerated, and the action plan and timing for correcting each such deficiency will be provided. ❑ Contractor shall transfer knowledge to Solution support staff. ■ Post -Production Services —Once the 27) Monthly Production Support Templates — The system is in production, the Contractor Contractor shall create initial templates of monthly will be responsible for providing ongoing production support reports for the City to verify production operations, upgrades, and that the reports are sufficient and accurate before maintenance services. A final the Project closes. Reports shall include the comprehensive list of services will be following: ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 45 included as an agreement in the Contract between the City and the Contractor. a) Maintenance services completed per period. b) Maintenance services in progress for the period. c) Maintenance services planned for the next period. d) Upcoming planned release schedule (minimum of 6 months forward -looking). e) Risks and issues. 28) System Support & Warranty: The Contractor shall document the system support and warranty. 29) Annual Disaster Recovery (DR) Test: The annual test is completed, and the DR test results shall be made available to the City and accepted by the City in accordance with the criteria agreed upon by the Contractor and the City prior to the execution of each test. 30) Release Documentation: Release Documentation for major and minor releases, delivered to the City within agreed upon time prior to Release Date. 2.2.2 Application Management Services The City requests ongoing application management services beyond standard software maintenance and support. The Proposer shall be responsible for ongoing release, configuration, and enhancement management. 2.2.3 Hosting Services The City requires a hosted Solution. The Proposer shall host the Solution in a data center cloud location and will provide the Solution through a subscription -based SaaS model. In a hosted Solution, none of the software, supporting environments (test, development, pre -production, etc.), components, tools, or infrastructure (e.g. interfaces, databases, servers, etc.) will be operated by the City or be on -premises at the City. The Hosting Services must include the following elements: ■ Provision of all infrastructure components (compute, storage, database, middleware, data warehouse, network, security, management tools, failover/disaster recovery, etc.) is required to run all the necessary instances (development, test, production, pre -production, etc.) of the Solution and must meet or exceed the necessary service levels. ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 1 46 ■ Ability to add capacity as required. ■ Monitoring and managing the infrastructure and other components required to meet the service levels. This would include, but not be limited to: o Incident and problem management. o Change, configuration, and release management. o Capacity, performance, and availability management. o Infrastructure component life cycle management, including refresh planning and execution. ■ Disaster recovery capabilities that align with Business Continuity (BC) /Disaster Recovery (DR) requirements, along with periodic disaster recovery capability testing. ■ Service request and response tracking along with system service level reporting. ■ Ensuring compliance with the City's applicable regulatory requirements, the City's security policies, and any security requirement specified in this RFP. Table 21. Appendices Appendices A. Record Types B. Sample Reports 2.3 Performance Metrics &Contract Management 2.3.1 Performance Metrics As documented in the above Scope of Work (See Section 2), the Awarded Contractor shall produce DEDs to establish the acceptance criteria for each deliverable. The Awarded Contractor is expected to meet all criteria with the first submittal of the deliverable 100 percent of the time. The Awarded Contractor's service performance will be measured by the negotiated SLAs and DEDs. The Awarded Contractor's timeliness will be monitored against the project schedule, which may be amended and updated based on the mutual agreement between the City and the Awarded Contractor. The foregoing is an indication of the performance metrics of interest to the City and is not exhaustive or final. As a part of a response to this RFP, Proposers may propose additional or alternative performance metrics to be tracked on a regular basis. The final set of performance metrics and frequency of ELM — LB Builds � RFP DV-24430 I Template v8.22.22 1 47 collection will be negotiated by the Awarded Contractor and the City prior to the finalization of an agreement between parties and may be adjusted over time as needed. 2.3.2 Contract Management The City will actively and continually work with the Awarded Contractor to track progress, flag challenges, and design course correction to achieve the contract's goals. This will be accomplished through many avenues including, but not limited to, project core team meetings, a designated City Project Manager, and other City partners, including a steering committee, a leadership committee, and other contractors. Implementation of the contract will be a partnership between the City and the Awarded Contractor. The weekly status reports will be a key tool to accomplish this partnership. The City team will meet weekly with the Awarded Contractor to review the Status Report to determine risks and mitigation strategies, assess deliverable quality, provide progress and variance from the project schedule and budget, and evaluate resource needs. 2.3.3 Contract Payment The City of Long Beach issues payment based upon services rendered. After a contract is Finalized and work is performed, the Awarded Contractor should invoice the City. The City Ni ll remit payment within 30 calendar days of being billed. 3 How We Choose 3.1 Minimum Qualifications To be eligible for consideration of Contract award, Proposer must meet all minimum qualification requirements as outlined below. • The proposed implementation services provider firm must have implemented the proposed software Solution in the last five (5) years for at least one (1) midsize or larger U.S. local government organization ("midsize or larger U.S. local government organization" will be defined as an entity with operating budgets $500M or greater and/or resident populations 400k or greater) • Proposed implementation team members must include at least two individuals, each with at least three years of verifiable experience implementing the proposed software Solution or development ecosystem in a midsize or larger U.S. local government organization. • At least one of these individuals (project manager, Solution architect , or functional lead) must be proposed to oversee the functional side of the proposed implementation. ELM — LB Builds I PPP DV-24-430 I Template v8.22.22 I 48 • The proposed project manager must have led a system implementation for a midsize or larger local government organization in the past five (5) years with the proposed software Solution or development ecosystem. • Not having been debarred by a Federal, State or local government. 3.2 Evaluation Criteria 3.2.1 Narrative and Cost Proposal Evaluation Criteria Proposals shall be consistently evaluated based upon the following criteria, CRITERIA Weight 1. Organizational Capacity & Experience • Proposer's qualifications • Qualifications of key personnel • Dedication to licensing, permitting, inspections and code enforcement 10% • Proposed resource hours among City and proposer teams • References 2. Method of Approach • Proposer's approach to providing required services • Project management approach • Implementation schedule 25% • Implementation methodology • Communication strategy • Escalation processes 3. Software Solution • Technical and functional requirements • Service line agreements • Proposed infrastructure (Cloud) • Scalability and adaptability 45% • Maintenance and upgrades • Ongoing support • Alignment to the City regulations and unique needs • Roadmap of new features, anticipating needs, and enhancements • Robust ad -hoc reporting capabilities 4. Reasonableness of Cost • Competitive project implementation fee • Competitive pricing structure for service delivery & maintenance 20% • Competitive fee for additional work/change requests • Realistic employee headcount required to be transferred and/or used to assist in the project and service delivery ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 49 3.2.2 Interview and Demonstration Criteria Proposers shortlisted based on the evaluation of the narrative and cost proposals will be invited to demonstrate their software solution and answer questions. The criteria and ei wghting will be the same as listed under Section 4.2.1 "Narrative and Cost Proposal Evaluation Criteria." 3.2.3 Local Preference • The City shall apply five extra credit percentage points to all local businesses which submit proposals for services for the City of Long Beach. • Local Business shall mean a business which maintains its principal place of business in a fixed office/place of business with the City of Long Beach, possesses a current City of Long Beach business license and sellers permit if applicable. • For a business to be eligible to claim preference, the business MUST request the preference in the Solicitation response (see Attachment A) and provide a copy of its current business license and seller's permit if applicable. • The local preference does not apply to solicitations for all purchases funded in full or a fraction thereof by any tidelands fund, by any grant funds, nor by any funds received from the State of California. 4 Proposal Instructions &Content 4.1 Timelines & Instructions TIME (PACIFIC) & MILESTONE DATE LOCATION / ADDITIONAL INFORMATION Release date August 20, 2024 Optional Info 10:00 AM •Microsoft Teams Session (PST) • loin the meeting now August 27, • https://teams.microsoft.com/l/meetup- 2024 loin/19%3ameeting Yzk4MigxZDYtZThkZi00YTE yDA/FinGYtMC;7iN M1 f\121xNGR1%40thread.\i2/0 ?context=%7b%22Tid%22%3a%22313f11 c3- 4268-46a-8d3b- c7e650183e78%22%2c%220id%22%3a%222df 6b9914a2d-4982-928a-eOce1 ab3ae9c%22%7d • Meeting ID: 216 425 260 944 • Passcode: siWDEE ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 I 50 • Dial by phone: + 1 213-279-1690„ 159146192# • Phone Conference ID: 159 146 192# • Objective of the meeting: o Provide a general overview and explain the scope of services. o Allow for unofficial general questions and answers. Answers will be issued to all prospective Proposers via an addendum only to written questions received by the deadline for questions. Questions due to the 11:00 AM • Submit all inquiries via email to City (PST), rfppurchasing@longbeach.gov September 3, 2024 Posting of the Q&A September • Responses to the questions will be posted on 17, 2024 LongBeachBuys.com, Proposals due 11000 AM • Proposals should be submitted electronically (PST), via LongBeachBuys.com. October 01, Late proposals, or proposals submitted 2024 through other channels will not be accepted. • Proposers are responsible for submitting their proposals completely and on time. o Proposers will receive an email with a time stamp from LongBeachBuys.com indicating that the proposal was submitted successfully. The City will only receive proposals that were transmitted successfully. o For technical support, email or call the City during normal business hours at LBPurchasing@longbeach.gov or (562) 570-6200). Evaluation of TBD An Evaluation Committee will review Narrative Narrative & Cost & Cost Proposals to select the proposal that Proposals best meets the needs of the City. • Evaluations will be conducted using a methodology derived from the evaluation criteria listed in Section . ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 � 51 Interviews/ Demos/ TBD Interviews and demos will be presented to an Site Visits Evaluation Committee and select City staff, who will use a methodology derived from the evaluation criteria listed in Section 3.2. • Following the review of the narrative and cost proposals, the City will interview and request demos from some Proposers. Negotiation & TBD Awarded Contractor(s) will be notified in Contractor Selection writing. • Any award is contingent upon the successful negotiation of final contract terms. If contract negotiations cannot be concluded successfully, the City reserves the right to negotiate a contract with another Contractor or withdraw the RFP. • Negotiations shall be confidential and not subject to disclosure to competing Contractors until after the conclusion of the negotiation process and before final approval by the awarding body. Estimated Contract TBD Execution Proposer Debrief After Successful and unsuccessful Proposers are Contractor encouraged to request phone call or in person is Selected meeting with the City to discuss the strengths and weaknesses of their proposal. The intent of the debrief is to provide the Proposer with constructive feedback to equip them with information to effectively meet the City's needs and be successful in future proposals. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 52 4.2 Proposal Content Complete proposals will include the following. Proposers are encouraged to use this table as a checklist to ensure all components are included in their proposal. PROPOSAL ❑ Narrative The Narrative Proposal should provide a straightforward, concise Proposal delineation of capabilities to satisfy the RFP. Section 4.3 provides guidance on preparing a Narrative Proposal. ❑ Cost Proposal • The Cost Proposal should be prepared using the Cost Workbook provided as Attachment F. PROPOSAL APPENDICES ❑ Financial Stability Proposers must include one or more of the following financial statements to provide the City with enough information to determine the financial stability of the Proposer and subcontractor. • Financial Statement or Annual Report • Business tax return • Statement of income and balance sheet ❑ Other Addenda Colored displays, promotional materials, and other collateral are (if applicable) not necessary or desired. However, if a complete response cannot be provided without referencing supporting documentation, it may be provided as an addendum clearly cited in the Narrative or Cost Proposal. MANDATORY ATTACHMENTS I The following are included as Attachments in Long Beach Buys. They must be signed by the individual legally authorized to bind the Proposer. ❑ A. Authorization & Certification ❑ B. Equal Benefits Ordinance (EBO) Form ❑ C. VISA Questionnaire ❑ D. Functional Requirements Response Workbook ❑ E. Technical Requirements Response Workbook ❑ F. Cost Workbook ❑ G. Service Level Agreements Attachments Which May be Submitted Upon Award Upon award, Awarded Contractors will be required to submit the following. We encourage you to take note of these requirements, and where possible, include available information as part of your proposal to expedite processing. ❑ H. W-9 ❑ I. Business License ❑ J. Proof of Registration with the California Secretary of State ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 � 53 ❑ K. Certificates of Insurance: ❑ L. Faithful Performance Bond ❑ M. Labor and Materials Bond ❑ Contact Information Ensure your organization's profile is up to date in Long Beach Buys, including an email address, phone number, and for any classifications you may qualify for. 4.3 Narrative Proposal Template Proposers should develop a narrative proposal that includes all of the following information. 4.3.1 Proposal Organization Proposals must be organized according to the template below. The template provides the opportunity for Proposers to answer text -based questions about the Solution and services proposed. Proposals may include attachments where necessary or appropriate but must provide all content in the sequence described below and using the terminology of this RFP. ■ Section 1: Title Page ■ Section 2: Cover Letter and Executive Summary ■ Section 3: Table of Contents ■ Section 4: Organizational Capacity and Experience ❑ Section 4A: Organizational Capacity Section 4B: Proposer Experience and References Section 4C: Staff Resumes ■ Section 5: Product Overview ■ Section 6: Functional Solution Section 6A: Functional Requirements Response Workbook ■ Section 7: Technical Solution Section 7A: Conceptual Architecture Section 7B: System Architecture Section 7C: Security Section 7D: Integration Section 7E: Data Conversion/Migration ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 54 Section /Fe Reporting Section 7GO Technical Requirements Response Matrix ■ Section 8: Method of Approach Section 8A -Schedule and Work Plan Section 8B -Staffing Requirements and Proposed Organization Chart Section 8C -Project Management Approach Section 8D -Implementation Approach/Deployment Strategy Section 8E -Key Implementation Risks and Mitigation Strategies Section 8F -Design and Development Strategy Section 8G -Test Strategy Section 8H -Knowledge Transfer and Training Approach (optional: Organizational Change Management [OCM]) Section 81 -Business Continuity and Disaster Recovery Section 8J -Hosting, Production Support, and Transition ■ Section 9: Payment Milestones and Invoice Deliverables ■ Section 10: Cost Workbook 4.3.2 Detailed Proposal Instructions 4.3.2.1 Section 1 - Title Page The title page must include the title and number of the RFP, the name and physical mailing address of the Proposer(s), and the date of the Proposal. The title page shall also clearly indicate that the content is related to the City's LB Builds Project. 4.3.2.2 Section 2 -Cover Letter and Executive Summary Proposers must submit a Cover Letter that identifies the entity submitting the Proposal and includes a commitment by that entity to provide the goods and services required by the City in this RFP. The Cover Letter must state that the Proposal is valid for 240 calendar days from the deadline for submission of Proposals or until awarded. Any Proposal containing a term of less than 240 calendar days or until awarded shall be rejected. The Cover Letter must include the name, title, signature, address, and telephone number of the person or persons authorized to represent the Proposer regarding all matters related to the Proposal and any Contract that may result from this solicitation. ELM — LB Bu6lds � RFP DV-24-430 � Template v8.22.22 � 55 In its Cover Letter, the proposer should also indicate why it believes it is the most qualified proposer to provide the goods and services required by the City in this RFP. The Executive Summary must demonstrate the proposer's understanding of the City's goals and objectives for this Solicitation. The proposer must also provide a summary of its Proposal that highlights the key points and explains how the Solution and approach provide the best value in meeting the City's needs. The Executive Summary must not exceed five (5) pages and should represent a full and concise summary of the contents of the Proposal. 4.3.2.3 Section 3 -Table of Contents The proposal narrative response must include a table of contents, which provides the organizational structure for the Proposal and includes the critical elements described in this RFP. 4.3.2.4 Section 4 -Organizational Capacity and Experience 4.3.2.4.1 Section 4A - Organizational Capacity The Proposer must demonstrate in its Proposal its ability to manage and coordinate the types of activities described in this RFP and to produce a high -quality solution on time. The Proposer must provide a detailed overview of the company, describing its history, size, mission, primary line of business, organization, and structure, and how its products and resources will be used to meet the requirements, as stated in this RFP, as well as provide references in Table 22 - Organizational Capacity, below Table 22. Organizational Capacity PROPOSER CONTACT INFORMATION Proposer Company Name Company Address Federal Number Website Authorized Representative Name Title Email Address Phone Number Other Point of Contact (if required) Name Title Email Address Phone Number PROPOSER CAPACITY & EXPERIENCE ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 56 ❑ Non -Profit ❑ Sole Proprietorship ❑ General Partnership ❑ Corporation What type of enterprise is the Proposer? State and Date of incorporation: ❑ Limited Liability Company ❑ Other Please describe the length of time the Proposer has been providing the services described in this RFP (1-3 sentences). How many employees does the Proposer have in total and residing in Long Beach? Where are the representative(s) that would service the City's account located? List the Proposer Is revenue and income in U.S. Dollars for the three (3) most recent Fiscal Years, REFERENCES Reference Organization Name Reference Organization Primary Function Reference Contact Name and Title Reference Contact Telephone Number Reference Contact Email Project Name Reference 1 Contract Size (approximate total cost) Description of Solution Implemented/Scope of Services Provided Project Start Date and End Date (Planned, Actual) Implementation Challenges and How Proposer Addressed These Challenges ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 57 Proposer's Project Manager Proposer's proposed Key Implementation Team Members and their role(s) on the reference project, including subcontractors/partners Reference Organization Name Reference Organization Primary Function Reference Contact Name and Title Reference Contact Telephone Number Reference Contact Email Project Name Contract Size (approximate total cost) Description of Solution Reference 2 Implemented/Scope of Services Provided Project Start Date and End Date (Planned, Actual) Implementation Challenges and How Proposer Addressed These Challenges Proposer's Project Manager Proposer's proposed Key Implementation Team Members and their role(s) on the reference project, including subcontractors/partners ' Reference Organization Name Reference Organization Primary Function Reference Contact Name and Title Reference 3 Reference Contact Telephone Number Reference Contact Email Project Name ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 58 Contract Size (approximate total cost) Description of Solution Implemented/Scope of Services Provided Project Start Date and End Date (Planned, Actual) Implementation Challenges and How Proposer Addressed These Challenges Proposer's Project Manager Proposers, proposed Key Implementation Team Members and their role(s) on the reference project, including subcontractors/partners Reference Organization Name SUB -CONTRACTOR CONTACT INFORMATION Does the proposal include sub -contractors? ❑Yes ❑ No If applicable, provide the following for all subcontractors included in this proposal. Subcontractor Company Name Company Address Authorized Representative Name Title Email Address Phone Number Other Point of Contact (if required) NameTitle Email Address Phone Number SUBCONTRACTOR CAPACITY & EXPERIENCE What type of enterprise is the subcontractor? ❑ Non -Profit ❑ Sole Proprietorship ❑ General Partnership ❑ Corporation ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 59 State and Date of Incorporation: ❑ Limited Liability Company ❑ Other Which specific requirements of this RFP will the subcontractor perform? Please describe the length of time the subcontractor has been providing the services described in this RFP (1-3 sentences). How many employees does the subcontractor have nationally, locally, and residing in Long Beach? Where is the representative(s) that would service the City's account located? Has the proposer worked with the subcontractor in the past to deliver similar project(s)? Please describe 4.3.2.4.2 Section 4B -Proposer Experience and References Proposals must describe, in detail, the proposer's experience providing similar services as those specified in this RFP. In this section, Proposals must include: • Total number of years of experience providing similar services, in size and complexity, to the services required in this RFP for the public sector. • Summary of the proposer's experience with the solution proposed in response to this RFP, highlighting work completed and the percentage of the work for which the proposer was directly responsible. • Identification of the proposer's significant differentiators from other companies/offers. • Explanation of how proposer meets the minimum requirements identified in Section 3.3. - Minimum Qualifications and include the signed reference letters from the two clients that meet the Minimum Qualifications. • Summary of why the proposer is qualified to provide the services described in this RFP. ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 60 using the table below as a template, the proposer must provide references for three (3) projects within the last five (5) years that showcase the proposer's experience in defining, developing, and deploying the Solution. These projects must have similar business and technical requirements as well as the same scope and complexity as the City's LB Builds Project. Proposer is also to identify roles on any included reference projects that were performed by Key Implementation Services Team Members (as listed in Table 23 below) proposed for the City's LB Builds Project. In describing the reference projects, the proposer must refer to the proposer's experience and applicable involvement of any subcontractors. References, where the proposer has previously collaborated with the identified partner or subcontractor, should be noted and are preferred. Additionally, proposer must provide a description of how the business relationship with proposer's offered partners or sub- contractors has contributed to the success of past projects. 4.3.2.4.3 Section 4C -Staff Resumes Proposer must provide resumes and an overview of the experience of proposed Key Implementation Services Team Members ("Key Personnel") using the table below. Representative resumes will not be accepted. Key Implementation Services Team Members are defined below in 4.3.2.8.2 Section 8B. The Proposer may insert additional tables to identify other roles that the proposer considers to be -a Key Implementation Services Team Member, Note: Key Personnel are expected to lead key aortions of the presentations and proposer finalist activities. Table 23. Key Implementation Services Team Member ("Key Personnel") Experience Team Member Name Team Member Role Percentage of Time Team Member Will be Allocated to the Project Team Member Years of Experience at Current Company Summary Overview of Qualifications and Experience of Team Member Chronological Resume of Employment History Education Team Member Professional Certification(s) that may be relevant to the delivery of services requested in this RFP. If no relevant certifications are held, state "None." Evidence Team Member meets Minimum Qualifications (as required in this RFP) ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 61 4.3.2.5 Section 5 - Product Overview Provide a high-level overview of all in -scope products and components to be provided that enable the proposed Solution as described in this RFP. Proposer should also clearly identify any component that is not included in its Solution that the City would need to procure separately. Additionally, the Proposer must identify any unique aspects of the Solution components and overall functionality that differentiate it from other market offerings. Response to this section is limited to five (5) pages (excluding responses to requirements in Attachment D - Functional Requirements Response Workbook and Attachment E - Technical Requirements Response Workbook). Proposers must identify all subcontractors providing any system/service component items separately. Proposers of products licensed by a subcontractor that will help deliver the overall Solution must be identified, even if those subcontractors are not actively participating in the project delivery. Note: All software that the City must purchase as part of the Proposal MUST be listed in the line -item format below and must have corresponding pricing in the Cost Workbook (Attachment F). Table 24. Software to be purchased 4.3.2.E Section 6 -Functional Solution Modules Provide an overview of the modules recommended for the City to support its functional needs. Unique Capabilities In addition to completing the functional requirements matrix (Attachment D), Proposals must provide a narrative overview that: • Demonstrates understanding of the City's needs; and ELM - LB Builds I RFP DV-24-430 � Template v8.22.22 � 62 • Describe now the proposed Solution will meet each functional requirement for the areas identified as particularly complex and unique to the City in Section 2.1.1.2 • Proposers should provide relevant examples of previous Solutions that were similar to those provided to other clients. Screenshots or mock-ups of proposed features are encouraged. 4.3.2.6.1 Section 6A -Requirements Response Workbook -Functional Requirements Proposer shall complete and submit the completed Attachment D - Functional Requirements Response Workbook according to the instructions provided in the matrix. 4.3.2.7 Section 7 -Technical Solution 4.3.2.7.1 Section 7A: Conceptual Architecture Proposer must provide a high-level, easy -to -understand, conceptual design diagram that articulates the Proposer's vision for the Solution. • The diagram must provide an overview of the proposed Solution components, including but not limited to applications, integration, data repository(s), and analytics tool(s). • If appropriate, the diagram can also demonstrate how the Solution will expand and evolve over time to meet the City's needs. 4.3.2.7.2 Section 7B: System Architecture Proposer must describe the overall system architecture of the Solution. This must include information about the underlying platform and software on which the core components are built and supported, and how it will support security requirements. • Describe the benefits of this architecture to the City, as well as any constraints or risks that must be addressed to ensure the success of the architectural approach. • This section must include: o Product Solution and Software Development Tools and Languages; o Database Type and Structure, • Proposed Third Party Software Components (if applicable); • Proposed Middleware and Frameworks; and • Identification of all supported technology platforms (including supported version numbers) using the structure in Table 25 - Supported Technology Platforms. Table 25, Supported Technology Platforms ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 63 Desktop Operating Systems Proposer to provide information Databases Proposer to provide information Web Browsers Proposer to provide information Reportinz Proposer to provide information 4.3.2.7.3 Section 7C: Security Describe how information within the proposer's solution is secured. This section must also include the following information: • Security Architecture • Security Level Management -role-based access, including data access rights by user roles and permissions, and the ability to configure a global administrator (e.g., system -wide capabilities • Security Procedures and Protocols 4.3.2.7.4 Section 7D: Integration Proposer must describe the level of interoperability between the different components of the Solution and how it will be achieved, any industry standards that will be followed, and the approach to testing the integration. ■ Describe proposer's previous experience integrating with the systems described in Section 2.1.1.5. 4.3.2.7.5 Section 7E: Data Conversion/Migration Proposer must describe the strategy and level of involvement for migrating data from the legacy systems into the proposed solution. In this section, the proposer must: • Describe the methodology to be used in developing migration specifications and identifying any potential issues. • Describe the methodology to assess data quality. • Describe any constraints and risks associated with data migration for this Project and how the proposer will address these to ensure a successful migration. • Describe the technology and tools required to perform data conversion, data mapping and migration functions under this section. • Outline roles and responsibilities of proposer vs. the City. • Use of the term "joint" to describe tasks is unacceptable. There must be a clear delineation of what the City may be responsible for and what the proposer will be responsible to perform. • Describe anticipated work sessions with City Staff to validate and test the migration. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 64 • Describe any iterative data migration proposed, including proposed number of mock runs for data migration. • Describe proposer's previous experience migrating data from COTS licensing systems such as Infor, if applicable, including identifying any proposed staff with experience in this area. 4.3.2.7.E Section 7Fa Reporting Proposer must describe the reporting capabilities the Solution provides to support the City's reporting requirements, data analysis, and business intelligence. The City assumes that many current reporting needs will be met through search, data export, and other capabilities of the Solution as they are consistent with the technical requirements. However, reports cannot be adequately identified until the Solution's full capabilities are understood. Therefore, proposers must propose an approach to work with City Staff to identify the necessary reports collaboratively. Implementation pricing should reflect an estimated need to design and develop 225 reports. This reporting section must include: • Collaborative approach to define specific reports that need to be designed and developed. • Design approach and methodology for reporting and analysis. • Development approach and methodology for reporting and analysis. • Relevant technology, tools, and capabilities of the proposed Solution. • Methodology for estimating level of effort for reports of low, medium, and high complexity and how that will inform Project implementation planning decisions. • Description of the ability to support ad hoc reporting and for non -technical personnel to easily create reports quickly and spontaneously ("on the fly"). • Ability to make the City's public data available for the public to search and download through the online portal. 4.3.2.7.7 Section 7G: Requirements Response Workbook -Technical Requirements Include the technical requirements of the Solution by completing Attachment E - Technical Requirements Response Workbook following the instructions provided in the workbook. 4.3.2.8 Section 8 -Method of Approach 4.3.2.8.1 Section 8A: Schedule and Work Plan In this section, the proposer must. ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 65 • Provide an implementation schedule and high-level work plan to meet the requirements, milestones, and deliverables required in this solicitation: • The In Schedule must identify an overall timeline, with key start dates and end dates for major Project milestones, including any phased deployments proposed and assumptions that correspond to the Deployment Plan identified in Section 8D: Implementation approach/Deployment Strategy; and • The Work Plan must provide tasks, durations, burdens by individual task, key deliverables, and key milestones corresponding to the Project schedule, deployment approach proposed, and deliverables proposed, as detailed in other sections of the Proposal. • Key schedule/work plan considerations: • Schedule milestones should correspond with the deliverable milestones required in this SOW; • Proposer must clearly plan for and indicate slack/contingency in the Project schedule to account for potential delays or issues. Overly aggressive or unrealistic schedules are not acceptable; and • Proposer must include reasonable and incremental review periods for DED and deliverables that allow sufficient time for both the City to review and Proposer to update deliverables based on review feedback. Proposers must be prepared to provide walkthroughs of deliverables to facilitate the City deliverable reviews. The City may review, approve, and require modification to Proposer's deliverables. Table 26, Deliverable Review Timelines, below describes deliverable review timelines by the parties. Table 26, Deliverable Review Timelines ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 66 4.3.2.8.2 Section 8B: Staffing Requirements and Proposed Organization Chart The Proposer will be responsible for providing all staff personnel required to design, develop, and implement the Solution and must possess the relevant background and experience to undertake this effort. Proposer shall not substitute staff for reasons other than staff separation, medical leave, or staff performance. The replacement staff member must have the same qualifications and experience as the replaced staff member and be acceptable to the City before the replacement staff performs work under the contract. The City reserves the right to interview any proposed staff member and to request a replacement when the City perceives a key staff member as unqualified, non -productive, unable to fully perform the job duties, disruptive, or known, or reasonably believed, to have committed a major infraction(s) of law, City policies, or Contract requirements. Proposer must provide prompt verification of the replacement staff member's qualifications and an onboarding plan to bring the replacement staff up to speed. The provisions of this section apply to Contractor Management and Key Personnel working on this Project. Proposal requirements: 1. Proposer must provide a Staffing Plan, which must include the elaboration of, and details related to the following: a. Organization Chart showing the proposed Project team positions and reporting relationships for each major workstream of the proposed plan and percent allocation. b. The Organization Chart should delineate between Proposer and the City Staff and should reflect the estimated staff count by Project tasks, staff level, and role for both teams. c. The governance structure for the Prime and Subcontractor Relationship, if applicable, and the proposed governance structure fYr the Proposer and the City team. d. Approach for integration and interaction with the City Project Management team, including the estimated percentage of time to be on -site. If the percentage of time to be on -site will fluctuate based on the phases or types of activities taking placeproposer should identify how the percentage of on ELM — LB Builds � RFP DV-24430 � Template v8.22.22 � 67 e. Description of any proposers travel restriction that may impact on -site presence. 2. Proposers must ensure they will provide the level of staff proposed in this section and swiftly correct any insufficient staffing levels to avoid a negative impact on the Project Schedule. Proposers agree to update the staffing plan (staff numbers and/or skills) if staff levels may impact the Project Schedule (i.e., not enough proposer staff to make a timeline or quality). 3. Proposers must provide the names, titles, locations, and brief background/biography summaries of personnel that the City would work with throughout the implementation and post -implementation periods. Proposer shall provide the name�and relevant information for the following positions in its Proposal: a. Senior Executive -Responsible for executive oversight with the City; has profit and loss responsibility for the Solution and services being offered. b. Account Executive -Responsible for managing the entire relationship with the City. c. Project Manager —This person is responsible for leading the Project team, will be the primary interface with the City Project Manager, and is responsible for the day-to-day management of the Project, including overall performance and Contract compliance. d. Solution Architect -Responsible for ensuring the Solution integrates with all applicable modules (proposer's software modules and required third -party or legacy components), that overall security and data architectures follow best practices, and that technical performance is stable and scalable. e. Technical Lead —Responsible for the technical aspects of the implementation and system architecture development, as well as providing direct access to product release or development issues and opportunities. f. Functional Lead -Responsible for managing all functional aspects of the implementation, such as the analysis, design, configuration, and associated testing activities. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 68 g. Service Manager - Responsible for all post -implementation service support, including release/patch management, call center/trouble ticket processes, escalation processes, and access to required support personnel as needed. 4.3.2.8.3 Section 8C Project Management Approach Describe the approach to overall Project Management and integration of all activities required by the RFP. This section must include: 1. Project Management Methodology (and compliance with Project Management Institute (PMI) standards as outlined in the Project Management Body of Knowledge (PMBOK)). 2. Communications Management Approach. 3. Issue Resolution Methodology. 4. Risk Management Methodology. 5. Quality Management Methodology. 6. Configuration Management Methodology; and 7. Change Control Methodology. 4.3.2.8.4 Section 8D: Implementation Approach/Deployment Strategy The Proposer must describe its approach and methodology to implementation and deployment to accomplish the required activities and objectives outlined in the Project Scope, Section 2.2.1 -Implementation Services. This section must include: 1. A narrative overview of how the proposed Solution will be implemented to meet and/or exceed the City's requirements. 2. A description of the proposer's experience, expertise, and ability to plan and complete all work required under a Contract arising from this RFP. 3. A narrative that identifies the implementation life cycle approach that the proposer will apply to the Project (appropriate to the scope, magnitude, and complexity of the Solution required). 4. A confirmation of whether the development approach will be Iterative, Waterfall, Agile, or other hybrid, and detail each stage of development and major activities. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 69 5. A well -articulated and concise narrative for each phase or workstream that fully describes the proposers methods, tools, accelerators, and frameworks associated with the proposers proposed approach to fulfill the roles and responsibilities described. 6. All assumptions made with respect to the City's role and staffing needs. 4.3.2.8.5 Section 8E: Key Implementation Risks and gation Strategies Identify key implementation risks and risk mitigation strategies based on prior Proposer experiences. 4.3.2.8.E Section 8F: Design and Development Strategy Proposers must define their approach and methodology to system design and development to accomplish the required activities and objectives outlined in the Project Scope, Sections 2.2.1.3 Solution Design, 2.2.1.5 Data Conversion/Migration, and 2.2.1 A Development and Configuration. This information must include the proposer's approach to meeting the following activities: 1. Requirements Analysis Approach a. Review current -state artifacts, such as existing forms, screens, previously developed user stories, and reports, to ensure accurate inputs and outputs are accounted for in the Solution's design. b. Approach to conducting joint application design sessions with the City, and prototyping that will occur, and how stakeholders, both internal and external, will be exposed early on and throughout the design/development process to how the system will look and function. c. Approach to documenting conceptual design -level requirements as part of the Requirements Traceability Matrix deliverable. If the proposer intends to propose an Agile approach or similar implementation methodology that does not rely on formal design documentation, the proposer should provide examples of now design requirements are managed (e.g., user stories or backlog). d. Identify and describe software that the proposer will utilize to manage requirements and test scenarios/cases and identify if that software is included in the Proposal. e. Approach to validating and finalizing design specifications as a prerequisite to the Execute Phase, or if proposing an Agile approach or similar, describe how the design/prototyping/sprint process shall work. 2. Development Approach: ELM - LB Builds � RFP DV-24-430 � Template v8.22.22 � 70 a. Describe configuration methodology and approach to configuration. b. Describe any development approaches and tools used to script, code, or otherwise "develop" the Solution (outside of configuration) that may be necessary to meet the City's requirements. 4.3.2.8.7 Section 8G: Test Strategy The proposer must define the testing approach and methodology to accomplish the required activities and objectives outlined in the Project Scope, Section 2.2.1.6 Testing, Note: All testing phases below are mandatory. Proposers may not eliminate, combine, or otherwise deviate from the testing scope identified below. This section must include: 1. Testing Methodology: Proposer must describe its approach and ability to test and validate the functionality of the implemented Solution against the documented requirements and use cases. This section should address: a. Unit testing (including providing unit test results to the City). b. System Testing. c. Performance and Reliability Testing (including stress testing). d. Functional and User Acceptance Testing. e. Regression Testing. f. Security and Penetration Testing. g. Data Conversion Testing (including testing converted data as part of system testing and UAT). h. Test Plans. i. Test Scripts (including the approach to test script development and requirements traceability to ensure end -to -end and comprehensive testing of the entire Solution prior to Go Live). j. Issue Management and Resolution (to include proposer's definition of a "defect" and an "enhancement"). 2. Entrance and Exit Criteria: Describe entrance and exit criteria for each test phase (e.g., Development/Unit Test, System Test,Performance Test, etc.); 3. Roles: Describe the roles) proposer expects the City or other stakeholders to perform during each test phase. proposers should clearly identify the activities the Jr or another stakeholder will be responsible for performing and avoid generic terms, such as "jointly" and "collaborate,", and 4. Training: Describe anticipated trainings and work sessions with Project stakeholders to test the Solution. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 71 4.3.2.8.8 Section 8H: Knowledge Transfer and Training Approach The proposer must define its approach and methodology to knowledge transfer and training to accomplish the required activities and objectives outlined in Section 2.2.107 - Training and Knowledge Transfer. In this section, the proposer must: 1. Provide an overview and identify documentation developed for the Inal Product Training, Train -the -Trainer sessions, Configuration Training sessions, application and System Administration Training sessions, and Training manuals. 2. Identify the types of training proposed, such as: Initial Product Training, Technical Training, Train the Trainer Training, and Configuration Training sessions. 3. The City requires Train -the -Trainer training and Core Team & IT end -user and Solution administration training. 4. Describe the types of documentation that the proposer proposes for training and knowledge transfer activities. 5. Describe the extent that training documentation is customized to the City's configuration. 6. Describe any constraints and risks that can be a barrier to the success of the training effort, along with the actions that can be taken to address these constraints and risks. 4.3.2.8.9 Section 81: Business Continuity and Disaster Recovery Proposer must provide a business continuity and disaster recovery plan detailing how it proposes to meet the specifications in the event of service interruption. • Detail the Solution's backup and recovery processes. 4630208610 Section 8J: Hosting, Production Support, and Transition Proposer must provide information that the City can use to evaluate the proposer's knowledge of, and intended approach to, provide production support and transition services, and hosting. Proposer must define their approach and methodology to production support and transition to accomplish the required activities and objectives outlined in the Project Scope, Section 2.2.1.9 - Transition and Post -Production Support and Maintenance, as well as Section 2.2.3 - Hosting Services. This section of the Proposal must address the response requirements identified in the sub -sections below. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 72 Hosting The Proposer is expected to partner with the necessary suppliers as part of this RFP to support the Cloud (Hosted) deployment model. Similarly, the Proposer shall clearly identify all of the recommended hardware and software requirements, including hardware sizing and software versions. The Proposer's proposal must provide information that the City can use to evaluate the Proposer's knowledge of and intended approach to providing services. This information must include at a mi Hostingnimum, the following: 1. Describe the method for continuous monitoring and management to optimize performance and system availability. 2. Describe how the Proposer defines and calculates system and support availability. 3. The system availability requirement is to achieve 99.9% (or higher) availability. Provide information on uptime validation and system restores. 4. Based on experience with hosted systems for regulatory agencies similar to the City, propose a range of severity levels and commensurate response times related to performance issues, incidents, and loss of service. 5. Describe the options available for the Agency to monitor the uptime of the system. 6. Describe physical and data security practices for hosted systems and data. 7. Based on experience, describe recommended schedules for regular back-up of standard file systems, including: a. Weekly full back-ups b. Daily incremental back-ups c. Off -site storage 8. Describe redundancy strategy and restoral procedures, including the process to transfer to a secondary location. 9. Describe communication and escalation procedures related to incident identification and resolution. 10. Describe the approach to application management in areas including, but not limited to, service package management, application server management, and monitoring and reporting on application processes. 11. Provide information on the frequency of upgrades and point releases and the process by which they are tested and rolled out with minimal disruption to the client. 12. Describe the process for upgrading Proposer's system software (e.g., annual upgradesI ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 73 13. Describe each of Proposers change management, upgrade, and patch management policies. 14. Describe Proposer's identity management and help desk procedures for authenticating callers, resetting access controls, and establishing and deleting accounts (if that is part of its service). 15. Describe Proposer'a approach to exporting the City's data in an open format (e.g., XML, Text, CSV, etc.) that the City can handle. 16. Describe intrusion detection and prevention capabilities and approaches. 17. Describe procedures for installing security patches for all applications. 18. Describe how Proposer systematically enforces access controls. 19. Describe how the City's data is separated and maintained as separate from other customers' data. 20. Describe how confidential City data will be hosted internally. 21. Describe how Proposer is able to identify and report on unauthorized releases of City data and prevent unauthorized releases of City data. 22. Describe how Proposer implements virus protection and ensures all communication between the hosted environment and the City is virus free, including files uploaded by customers. 23. Describe the network design, including all protocols, port requirements, and transports between the hosted environment and the City. 24.If any of the City -located clients is not HTTP(S) based, describe the network mechanisms between those clients and the hosted environment. 25. Bug fixes: Proposer must provide a procedure for reporting, tracking, fixing, and user acceptance of bug fixes. This section must also include the following information: 26.The existence of any sandbox environments where users or administrators may experiment with pre-release versions of new software to ascertain which features may be valuable to share with their users or to understand what training might be needed. 27.Options for choosing when to implement a new version, if there is any choice. 28.Security provisions for the data, network, and applications. 29. Disaster recovery and network monitoring. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 74 Production Support and Transition Approach 1. Describe the Production Release approach for production cutover and activities required to begin production use of the Solution. The approach must include the following, at a minimum: Key activities, critical success factors, roles and responsibilities (for both the Proposer and the City), and acceptance criteria. 2. List and describe the documentation that will be provided, including the formats in which it will be made available. 3. Describe how the Proposer plans to provide ongoing updates to documentation (including as -built documents) throughout the life of the Contract to ensure relevance of the documentation following implementation and system upgrades. 4. Describe the approach to provide ongoing training for users as the Solution is updated with new features. 5. Describe the transition approach and methodology proposed, including how the Proposer will manage working software in production while also continuing to develop new technology for future deployments. 5. Describe the production services to be provided to the City, including any assumptions for the provision of services. 7. Describe system monitoring capabilities and how performance will be measured and tracked against service levels, including how real-time deviations are communicated to the City. 8. Proposer must describe the root cause analysis approach and how corrective/preventative measures are taken. 9. Provide sample reports related to service level management. 10. Describe Proposer's overall release and deployment management approach for minor and major application releases and how the City 's input on the overall product roadmap is incorporated. 11. Describe Proposer's approach for maintaining technical currency and anticipated major releases for the next one to two years and how those releases will impact the implementation (if applicable). 12. Describe any use of Generative Artificial Intelligence (Gen AI) that is in the product roadmap. Maintenance &Operations and Support 1. Describe the approach and methodology to Solution management, technical supportI system enhancements, and other related support activities. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 75 Patch/Upgrade Support 1. Clearly and succinctly describe relevant patch and upgrade support services and service levels to ensure a high -quality release management strategy can be executed during and after implementation. In the pricing response section, also provide patch/upgrade support service cost and rate information. 2. Describe the release strategy and typical schedule (e.g., quarterly, annually) concerning patches, point upgrades, and major release upgrades. As part of this response, address Proposer's position on version compliance to remain on support and options clients may have to defer patches/upgrades. 3. Describe what tools and documentation are provided to facilitate a high -quality patch or upgrade effort. 4. Describe any continuous improvement efforts underway or planned to improve the quality of patch/upgrade support services. Enhancements 1. Describe the management approach to application enhancements, such as assessment of change impact, estimation of required effort to implement the change, and change approval requirements. 2. Describe the technical approach to enhancements, such as configuration management, documentation requirements, integration testing, regression testing, acceptance testing, and deployment. 3. Describe the approach to process future enhancement requests, including methodology for pricing (e.g., function point analysis) and future available resources to fulfill enhancement requests. Call Center/Problem Ticket Support 1. Provide information regarding Proposer call center and problem ticket support services and service levels to ensure responsive, reliable, and knowledgeable support is provided during and after implementation. Z. Describe the size and structure of the call center services team and provide call center hours of operation. 3. Describe the escalation process and any support tools or techniques used to dI agnose and resolve critical or escalated problems more quickly. 4. Describe any continuous improvement efforts underway or planned to improve the quality of call center support services. 5. Describe the availability of an online knowledge base that can be accessed directly by end -users and technical staff to find answers to frequently asked questions or ELM — LB Builds I RFP DV-24430 I Template v8.22.22 1 76 perform research on symptoms to identify resolutions to known issues. Additionally, describe any interactive services (e.g., online chat) that will be available to system users. 5. Describe any continuous improvement efforts underway or planned to improve the quality of user group collaboration. 4.3.2.9 Section 9: Payment Milestones and Invoice Deliverables The invoice deliverables articulated in this section are required and mandatory. Proposers must propose all deliverables identified in Table 27 - Implementation Table Milestones. The intention is to provide deliverables that support the City's ability to realize the Project objectives described throughout Section 2.2 - Description of Services, of this RFP. Table 27. Implementation Table Milestones Milestones 111caLUNIC I- Deliverables Criticality No.* Project Management Plan: ■ Risk & Issue Management Plan & Logs 1 ■ Integrated Change Management Plan ■ Communications Management Plan Project Initiation Critical ■ Status Reports 2 Deployment Plan 3 Baseline Project Schedule 4 Deliverable Expectations Documents (DED) Requirements Validated Requirements Traceability Matrices Analysis and/or High 5 (Technical and Functional) Validation 6 Conceptual Design Documentation Solution Design High 7 Interface Specification Document F8 Report Specification Document Solution Implementation Plan: ■ Security Plan Development and 9 ■ Disaster Recovery and Business Continuity Plan Configuration High ■ Infrastructure Services Plan ■ Communication Protocols 10 Cutover Plan 11 Data Conversion Plan Data Conversion/ High 12 Data Quality Assessment Report Migration 13 Data Mapping and Conversion 14 Test Plan Testing High 15 Test Scripts for System Testing and UAT ELM - LB Builds � RFP DV-24-430 � Template v8.Or) .22 � 77 16 System Test Results H17 UAT Results Training and Knowledge Transfer Medium 18 Training Plan 19 Training Curriculum and Materials 20 Training Completion Report Deployment and Go- Live Critical 21 Go -Live Readiness Report and Updated Artifacts 22 Final Technical Documentation 23 Final As -Built Configuration Documentation 24 Cutover Completion Report 25 Updated Cutover Plan and Final Cutover Plan/Schedule Production Support and Transition Medium 26 Project Closeout Report 27 Monthly Production Support Templates 28 System Support and Warranty 29 Annual Disaster Recovery Test 30 Release Documentation * ID No. aligns to Sheet "C. Implementation Services" in Attachment F -Cost Workbook. There is no Proposer response required for this section. 4.3.2.10Section 10: Cost Workbook Proposers shall submit the Cost Workbook as provided in Section 4.2 Proposal Content. The Cost Workbook's filename and/or cover page shall be clearly marked with the Proposer's name and with the title: "[Proposer Company Name] - Cost Workbook" Proposer shall follow the instructions in Attachment F -Cost Workbook, including: 1. Completed Cost Workbook shall include all costs associated with all services to be provided, Proposers shall not modify the pricing line items in the Cost Workbook, 2. Assumptions upon which the price amounts are based and/or conditions attached to any price amount must be set forth in the Cost Workbook table provided in Sheet "F. Cost Assumptions" and must not contain any price amounts. The Proposer shall ensure that the Cost Workbook is submitted as a separate file from the Functional and Technical Requirements Response Workbooks. No price info rmation shall be included in any other portion of the Proposal. Any Proposal that fails to adhere to this requirement may be disqualified as non -responsive. The Proposer shall submit any price assumptions and/or price conditions document only in the Cost Workbook and not in either the Functional or Technical Requirement Response Workbooks or any other section in the Proposal. The costs for optional deliverables shall be included in the Cost Assumptions tab only. ELM - LB Builds I RFP DV-24-430 � Template v8.22.22 � 78 5 Terms & Conditions 5.1 Acronyms/Definitions 1. AB: Assembly Bill 2. ADA: Americans with Disabilities Act 3. ADUa Accessory Dwelling Unit 4. API: Application Programming Interface 5. Awarded Contractor: The organization/individual that is awarded a contract with The City of Long BeachCalifornia for the services identified in this RFP ,. 6. BC: Business Continuity 7. BOE: Business Object Enterprise 8. CA: California 9. CEQA: California Environmental Quality Act 10. CERT: Community Emergency Response Team Commercial General Liability 12. City: The City of Long Beach and any department or agency identified herein. 13. CM: City Manager 14. Contractor /Proposer: Organization/individual submitting a proposal in response to this RFP 15. COTS: Commercial off -the -shelf 16. CSLB: California Contractors State License Board 17. CUPA: Certified Unified Program Agency's 18. DED: Deliverable Expectations Documents 19. Department /Division: City of Long Beach, Department of Community Development 20. DR: Disaster Recovery 21. EH: Environmental Health Bureau ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 79 22. ELM: Enterprise Land Management 2I ERP: Enterprise Resource Planning 24. ESRI. Environmental Systems Research Institute, Inc. 25. ETL: Extract, Transform, and Load 26. Evaluation Committee: An independent committee comprised solely of representatives of The City established to review proposals submitted in response to the RFP, evaluate the proposals, and select a Contractor. 27. FM: Financial Management 28. FY: Fiscal Year 29. Gen AI: Generative Artificial Intelligence 30. GIS: Geographic Information Systems 31. HCD: Housing &Community Development 32. HS: Health Space ntif i cati o n 34. ISO: Insurance Services Office, Inc. Information Technology 36. IVR: Interactive Voice Response 37. LA: Los Angeles 38. LBMC: Long Beach Municipal Code 39. LLC: Limited Liability Company 40. May: Indicates something that is not mandatory but permissible. 41. MS: Microsoft 42. OCM: Organizational Change Management 43. OCO: Office of Cannabis Oversight 44. OTC: Over the Counter 45. PCI: Payment Card Industry ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 80 46. PMBOK: Project Management Body of Knowledge 47. PMI: Project Management Institute 48. POS: Point of Sale 49. PW: Public Works 50. RFC: Rhythm for Civics 51. RFP: Request for Proposal 52. RHNA: Regional Housing Needs Assessment 53. RTL: RT Lawrence, Corporation 54. RTM: Requirements Traceability Matrix 55. SaaS: Software -as -a -Service 56. SB: Senate Bill 57. Shall /Must: Indicates a mandatory requirement. Failure to meet a mandatory requirement may result in the rejection of a proposal as non -responsive. 58. Should: Indicates something that is recommended but not mandatory. If the Proposer fails to provide recommended information, The City may, at its sole option, ask the Proposer to provide the information or evaluate the proposal without the information. 59. SLA: Service Level Agreement 60. SME: Subject Matter Experts 61. SOW: Statement of Work 62. Subcontractor: Third party not directly employed by the Proposer who will provide services identified in this RFP. 63. TID: Technology and Innovation Department 64. TSI: Transworld Systems Inc. 65. TtT: Train -the -Trainer 66. UAT: User Acceptance Testing 67. US: United States of America ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 81 5.2 Solicitation Terms & Conditions 1. The City reserves the right to alter, amend, or modify any provisions of this RFP, or to withdraw this RFP, at any time prior to the award of a contract pursuant hereto, if it is in the best interest of the City to do so. 2. The City reserves the right to request clarification of any proposal term from Proposers. 3. The City may contact the references provided; contact any Proposer to clarify any response, contact any current users of a Proposer's services; solicit information from any available source concerning any aspect of a proposal; and seek and review any other information deemed pertinent to the evaluation process. 4. The level and term of documentation required from the Proposer to satisfy the City will be commensurate with the size and complexity of the contract and Proposers should submit accordingly. If the information submitted by the Proposer, or available from other sources, is insufficient to satisfy the City as to the Proposer's contractual responsibility, the City may request additional information from the Proposer or may deem the proposal non -responsive. 5. The City reserves the right to waive informalities and minor irregularities in proposals received. 6. The City reserves the right to reject any or all proposals received prior to contract award. 7. The City's determination of the Proposer's responsibility, for the purposes of this RFP, shall be final. 8. Unless otherwise specified, the City prefers to award to a single Contractor but reserves the right to award contracts to multiple Contractors. 9. The City shall not be obligated to accept the lowest priced proposal, but will make an award in the best interests of the City of Long Beach after all factors have been evaluated. 10. If the City receives a single responsive, responsible proposal, the City may request an extension of the proposal acceptance period and/or conduct a price or cost analysis on such proposal. The Proposer shall promptly provide all cost or pricing data, documentation and explanation requested by the City to assist such analysis. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 82 By conducting such analysis, the City shall not be obligated to accept the single proposal. The City reserves the right to reject such proposal or any portion thereof. 11. Any irregularities or lack of clarity in the RFP should be brought to the Purchasing Division designee's attention as soon as possible so that corrective addenda may be furnished to Proposers. 12. Proposals must include any and all proposed terms and conditions, including, without limitation, written warranties, maintenance/service agreements, license agreements, lease purchase agreements and the Proposer's standard contract language. The omission of these documents may render a proposal non- responsive. 13. Alterations, modifications or variations to a proposal may not be considered unless authorized by the RFP or by addendum or amendment. 14. Proposals which appear unrealistic in the terms of technical commitments, lack of technical competence, or are indicative of failure to comprehend the complexity and risk of this contract, may be rejected. 15. Proposals may be withdrawn by written notice received prior to the proposal opening time. 16. The price and amount of this proposal must have been arrived at independently and without consultation, communication, agreement or disclosure with or to any other Contractor or prospective Contractor. 17. No attempt may be made at any time to induce any firm or person to refrain from submitting a proposal or to submit any intentionally high or noncompetitive proposal. All proposals must be made in good faith and without collusion. 18. Prices offered by Proposers in their proposals are an irrevocable offer for the term of the contract and any contract extensions. The Awarded Contractor agrees to provide the purchased services at the costs, rates and fees as set forth in their proposal in response to this RFP. No other costs, rates or fees shall be payable to the Awarded Contractor for the implementation of their proposal. 19. The City is not liable for any costs incurred by Proposers prior to entering into a formal contract. Costs of developing the proposals or any other such expenses incurred by the Proposer in responding to the RFP, are entirely the responsibility of the Proposer, and shall not be reimbursed in any manner by the City. ELM — LB Builds I RFP DV-24430 I Template v8.22.22 � 83 20. In the event a Proposer received assistance from City staff or a representative of the City (technical assistance provider), the City is not responsible for any mistakes, inaccuracies, delays, or any other impact that the assistance provided did to impact the Proposer's final product. Available technical assistance support services are only intended to provide advice and does not constitute a basis for any protest to this contract opportunity. It is solely the Proposer's responsibility to prepare and submit a response to the RFP. 21. Proposal will become public record after the conclusion of the negotiation process and before final approval by the awarding body unless the proposal or specific parts of the proposal can be shown to be exempt by law. Each Proposer may clearly label all or part of a proposal as "CONFIDENTIAL" provided that the Proposer thereby agrees to indemnify and defend the City for honoring such a designation. The failure to so label any information that is released by the City shall constitute a complete waiver of any and all claims for damages caused by any release of the information. 22. A proposal submitted in response to this RFP must identify any subcontractors, and outline the contractual relationship between the Proposer and each subcontractor. An official of each proposed subcontractor must sign, and include as part of the proposal submitted in response to this RFP, a statement to the effect that the subcontractor has read and will agree to abide by the Proposer's obligations. 23. If the Contractor elects to use subcontractors, the City requires that the Awarded Contractor provide proof of payment of any subcontractors used for this project. Proposals shall include a plan by which the City will be notified of such payments. 24. Each Proposer must disclose any existing or potential conflict of interest relative to the performance of the contractual services resulting from this RFP. Any such relationship that might be perceived or represented as a conflict should be disclosed. The City reserves the right to disqualify any Proposer on the grounds of actual or apparent conflict of interest. 25. Each Proposer must include in its proposal a complete disclosure of any alleged significant prior or ongoing contract failures, any civil or criminal litigation or investigation pending which involves the Proposer or in which the Proposer has been judged guilty or liable. Failure to comply with the terms of this provision will disqualify any proposal. The City reserves the right to reject any proposal based ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 1 84 upon the Proposer's prior history with the City or with any other party, which documents, without limitation, unsatisfactory performance, adversarial or contentious demeanor, significant failures) to meet contract milestones or other contractual failures. 26. The City reserves the right to negotiate final contract terms with any Proposers selected. The contract between the parties will consist of the RFP together with any modifications thereto, and the Awarded Contractor's proposal, together with any modifications and clarifications thereto that are submitted at the request of the City during the evaluation and negotiation process. In the event of any conflict or contradiction between or among these documentsthe documents shall control in , the following order of precedence: the final executed contract, the RFP, any modifications and clarifications to the Awarded Contractor's proposal, and the Awarded Contractor's proposal. Specific exceptions to this general rule may be noted in the final executed contract. 27. The City will not be responsible for or bound by any oral communication or any other information or contact that occurs outside the official communication process specified herein, unless confirmed in writing by the City Contact. 28. Any contract resulting from this RFP shall not be effective unless and until approved by the City Council /City Manager, as applicable. 29. The City will not be liable for Federal, State, or Local excise taxes. 30. Execution of Attachment A of this RFP shall constitute an agreement to all terms and conditions specified in the RFP, including all contract terms and conditions therein, except such terms and conditions that the Proposer expressly excludes. 31. Proposer understands and acknowledges that the representations above are material and important, and will be relied on by the City in evaluation of the proposal. Any Proposer misrepresentation shall be treated as fraudulent concealment from the City of the true facts relating to the proposal. 32. Proposals shall be kept confidential through the negotiation process. 33. No announcement concerning the award of a contract as a result of this RFP may be made without the prior written approval of the City. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 85 34. Proposers are advised that any contract awarded pursuant to this procurement process that exceeds $100,000 shall be subject to the applicable provisions of Long Beach Municipal Code Section 2.73 et seq, the Equal Benefits Ordinance, 35. All Proposers shall complete and return, with their bid, the Equal Benefits Ordinance Compliance form contained in Attachment B, if applicable. Unless otherwise specified in the procurement package, Proposers do not need to submit with their bid supporting documentation proving compliance. However, supporting documentation verifying that the benefits are provided equally shall be required if the proposer is selected for award of a contract. 5.3 Contract Terms &Conditions 1. The Awarded Contractor will be the sole point of contract responsibility. The City will look solely to the Awarded Contractor for the performance of all contractual obligations which may result from an award based on this RFP, and the Awarded Contractor shall not be relieved for the non-performance of any or all subcontractors. 2. The Awarded Contractor must maintain, for the duration of its contract, insurance coverages as required by the City. Work on the contract shall not begin until after the Awarded Contractor has submitted acceptable evidence of the required insurance coverages. As a condition precedent to the effectiveness of this Contract, Contractor shall procure and maintain at Contractor's expense for the duration of this Contract from an insurance company that is admitted to write insurance in the State of California or that has a rating of or equivalent to an A:VIII by A.M. Best and Company the following insurance. a. Commercial general liability insurance or self-insurance equivalent in coverage scope to ISO CG 00 01 10 93 naming the City of Long Beach and its officials, employees, and agents as additional insureds on a form equivalent in coverage scope to ISO CG 20 26 11 85 from and against claims, demands, causes of action, expenses, costs, or liability for injury to or death of persons, or damage to or loss of property arising out activities performed by or on behalf of the Contractor in an amount not less than One Million Dollars (US $1,000,000) per occurrence and Two Million Dollars (US $2,000,000) in general aggregate. b. Workers' compensation coverage as required by the Labor Code of the State of California and Employer's liability insurance with minimum limits of One Million Dollars (US $1,000,000) per accident or occupational illness. The policy ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 1 86 shall be endorsed with a waiver of the insurer's right of subrogation against the City of Long Beach and its insurers, officials, employees, and agents. c. Commercial automobile liability insurance equivalent in coverage scope to ISO CA 00 01 06 92 in an amount not less than Five Hundred Thousand Dollars (US $500,000) combined single limit (CSL) covering Symbol 1 (any auto). d. Professional liability or errors and omissions liability insurance in an amount not less than One Million Dollars ($1,000,000) per claim covering the work and services provided pursuant to this Contract. e. Cyber and privacy insurance (also known as cybersecurity, privacy, and media liability insurance) that does not exclude coverage for liability resulting from the Contractor's or its subcontractors', employees', or agents' failure to protect private or confidential information of City or others from unauthorized access on or through the internet by wi-fi, cellular, Bluetooth, or other network means, making known to any person or organization material that violates a person or organization's right to privacy or publicity right, and failure to prevent the transmission of a computer virus to its authorized users of its web site or any private communication networks, on or through the internet in an amount not less than One Million Dollars (US $1,000,000) per occurrence and One Million Dollars (US $1,000,000) in general aggregate. Any self-insurance program or self-insurance retention must be approved separately in writing by City and shall protect the City of Long Beach and its officials, employees, and agents in the same manner and to the same extent as they would have been protected had the policy or policies not contained retention provisions. Each insurance policy shall be endorsed to state that coverage shall not be suspended, voided, or canceled by either party except after twenty (20) days prior written notice to City, and shall be primary and not contributing to any other insurance or self-insurance maintained by City. 3. Contractor shall deliver to City certificates of insurance and original endorsements for approval as to sufficiency and form prior to the start of performance hereunder. The certificates and endorsements for each insurance policy shall contain the original signature of a person authorized by that insurer to bind coverage on its behalf. "Claims -made" policies are not acceptable unless City Risk Manager determines that "Occurrence" policies are not available in the market for the risk being insured. If a "Claims -made" policy is accepted, it must provide for an extended reporting period of not less than three (3) years. Such insurance as required herein shall not be deemed to limit Contractor's liability relating to performance under this Contract. ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 1 87 City reserves the right to require complete certified copies of all said policies at any time. Any modification or waiver of the insurance requirements herein shall be made only with the approval of City Risk Manager. The procuring of insurance shall not be construed as a limitation on liability or as full performance of the indemnification provisions of this Contract 4. The Long Beach Municipal Code (LBMC) requires all businesses operating in the City of Long Beach to pay a business license tax. In some cases, the City may require a regulatory permit and/or evidence of a State or Federal license. Prior to issuing a business license, certain business types will require the business license application and/or business location to be reviewed by the Development Services, Fire, Health, and/or Police Departments. Additional information is available at www.lon bg each.gov/finance/business license. 5. All work performed in connection with construction shall be performed in compliance with all applicable laws, ordinances, rules and regulations of federal, state, county or municipal governments or agencies (including, without limitation, all applicable federal and state labor standards, includingthe prevailingwage provisions of Sections 1770 et seq. of the California Labor Code), and (b) all directions, rules and regulations of any fire marshal, health officer, building inspector, or other officer of every governmental agency now having or hereafter acquiring jurisdiction. 6. Awarded Contractor shall indemnify, protect and hold harmless City, its Boards, Commissions, and their officials, employees and agents ("Indemnified Parties"), from and against any and all liability, claims, demands, damage, loss, obligations, causes of action, proceedings, awards, fines, judgments, penalties, costs and expenses, including attorneys' fees, court costs, expert and witness fees, and other costs and fees of litigation, arising or alleged to have arisen, in whole or in part, out of or in connection with (1) Awarded Contractor's breach or failure to comply with any of its obligations contained in this Contract, including any obligations arising from the Awarded Contractor's compliance with or failure to comply with applicable laws, including all applicable federal and state labor requirements including, without limitation, the requirements of California Labor Code Section 1770 et seq. or (2) negligent or willful acts, errors, omissions or misrepresentations committed by Awarded Contractor, its officers, employees, agents, subcontractors, or anyone under Awarded Contractor's control, in the performance of work or services under this Contract (collectively "Claims" or individually "Claim"). ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 88 7. In addition to Awarded Contractor's duty to indemnify, Awarded Contractor shall have a separate and wholly independent duty to defend Indemnified Parties at Awarded Contractor's expense by legal counsel approved by City, from and against all Claims, and shall continue this defense until the Claims are resolved, whether by settlement, judgment or otherwise. No finding or judgment of negligence, fault, breach, or the like on the part of Awarded Contractor shall be required for the duty to defend to arise. City shall notify Awarded Contractor of any Claim, shall tender the defense of the Claim to Awarded Contractor, and shall assist Awarded Contractor, as may be reasonably requested, in the defense. 8. If a court of competent jurisdiction determines that a Claim was caused by the sole negligence or willful misconduct of Indemnified Parties, Awarded Contractor's costs of defense and indemnity shall be (1) reimbursed in full if the court determines sole negligence by the Indemnified Parties, or (2) reduced by the percentage of willful misconduct attributed by the court to the Indemnified Parties, 9. Any requests for reasonable price adjustments must be submitted 60 days prior to the Contract annual anniversary date. Requests for adjustment in cost of labor and/or materials must be justified based upon verifiable criteria such as the Consumer Price Index, US City Averages, or other relevant indices. 10.If the Awarded Contractor elects to use subcontractors, Awarded Contractor agrees to require its subcontractors to indemnify Indemnified Parties and to provide insurance coverage to the same extent as Awarded Contractor. 11. If the Awarded Contractor elects to use subcontractors, the Awarded Contractor shall not allow any subcontractor to commence work until all insurance required of subcontractor is obtained. 12.The provisions of this section shall survive the expiration or termination of this Contract. PUBLIC WORKS OF IMPROVEMENT ONLY: Awarded Contractor agrees that all public work (as defined in California Labor Code section 1720) performed in relation to this Project (the "Public Work"), if any, shall comply with the requirements of California Labor Code sections 1770 et seq. If there is a difference between the general prevailing wage rates determined by the Director of the Department of Industrial Relations and the applicable minimum wage rates determined by the Secretary of Labor (federal) for similar classifications of work, the Contractor and its Subcontractor of every tier shall pay their workers not less than the higher wage rate. ELM — LB Builds I RFP DV-24-430 I Template v8.22.22 1 89 Contractors are required to pay at least the California minimum wage for the basic hourly rate in all cases where the published prevailing wage rate is below the California minimum wage. Any and all employer payments required by the prevailing wage determinations must also be paid. If the California minimum wage is increased in the future to an amount above that shown in the prevailing wage determination, the basic hourly rate in that determination automatically increases to the new minimum wage. In all bid specifications, contracts and subcontracts for any such Public Work, Awarded Contractor shall obtain the general prevailing rate of per diem wages and the general prevailing rate for holiday and overtime work in this locality for each craft, classification or type of worker needed to perform the Public Work, and shall include such rates in the bid specifications, contract or subcontract, and post them at each job site. Such bid specifications, contract or subcontract must contain the following provision. "It shall be mandatory for the Awarded Contractor to pay not less than the said prevailing rate of wages to all workers employed by the Awarded Contractor in the execution of this contract. The Awarded Contractor expressly agrees to comply with the penalty provisions of California Labor Code section 1775 and the payroll record keeping requirements of California Labor Code section 1776." Copies of the prevailing rate of per diem wages are on file at the Labor Compliance Office of City Hall, which shall be made available to any interested party on request. 5.4 Additional Requirements Not Applicable 5.5 Protest Procedures Who May Protest Only a Proposer who has actually submitted a proposal is eligible to protest a contract awarded through a Request for Proposals (RFP). A Proposer may not rely on the protest submitted by another Proposer but must pursue its own protest. Time for Protest The City will post a notice of the intent to award a contract at least ten (10) business days before an award is made. The notice will be available to all Proposers who submitted a proposal via the City's electronic bid notification system at http://www.longbeach.gov/purchasing. A Proposer desiring to submit a protest for a proposal must do so within five (5) business days of the electronic notification of intent to ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 90 award. The City Purchasing Agent must receive the protest by the close of business on the Fifth (5th) business day following posting of notification of intent to award the contract. Proposers are responsible for registering with the City's electronic bid notification system and maintaining an updated Contractor profile. The City is not responsible for Proposers' failure to obtain notification for any reason, including but not limited to failure to maintain updated email addresses, failure toopen/read electronic messages and failure of their own computer/technology equipment. The City's RFP justification memo will be available for review by protestors once the notification of intent to award has been posted via the City's electronic bid notification system. Form of Protest The protest must be in writing and signed by the individual who signed the proposal or, if the Proposer is a corporation, by an officer of the corporation, and addressed to the City Purchasing Agent. Protests must be submitted via the email address above. They must include a valid email address and phone number. Protests must set forth a complete and detailed statement of the grounds for the protest and include all relevant information to support the grounds stated, and must refer to specific portions of the RFP and attachments upon which the protest is based. Once the protest is received by the City Purchasing Agent, the City will not accept additional information on the protest unless the City requests it. City Response to Protest The City Purchasing Agent or designee will respond with a decision regarding the protest within five (5) business days of receipt of protest to the email address provided in the protest. This decision shall be final. Limitation of Remedy The procedure and time limits set forth herein are mandatory and are the Proposer's sole and exclusive remedy in the event of a protest. The Proposer's failure to comply with these procedures shall constitute a waiver of any right to further pursue a protest, including filing a Government Code Claim or initiation of legal proceedings. ELM — LB Builds � RFP DV-24-430 � Template v8.22.22 � 91 CITY OF LONG F, Department of Financial Management 411 West Ocean Boulevard, 61h Floor Long Beach, CA 90802 (562) 570-6425 September 17, 2024 NOTICE TO PROPOSERS ADDENDUM NO. 1: Q&A RFP No. DV-24-430 ELM — LB Builds System This addendum changes and supersedes the language in the original RFP. Please acknowledge receipt of this addendum by signing and submitting with your proposal. Any Proposer who fails to submit this addendum may be disqualified. The City would like to remind Proposers that pursuant to Section 5.2.27 of the RFP, the City will not be responsible for or bound by any oral communication or any other information or contact that occurs outside the official communication process specified herein, unless confirmed in writing by the City Contact, The City would like to provide the following link to the Pre -Proposal meeting: Optional Pre -Proposal Video link: https://youtu.be/sXsWDCg Hv8 The questions and answers are as follows: 1. Q: How many permits does the City of Long Beach process annually (on average)( A: See scope overview on Table 5 of the RFP in the row titled "Volume/Metrics". 2. Q: How many inspections does the City of Long Beach conduct annually (on average)? A: Approximately 120,000 inspections overall. The City's Building and Safety Bureau performs more than 80,000 inspections per year. This workgroup handles the largest volume of inspections. There are other departments and bureaus that also conduct inspections such as Business Licenses, Public Works, Code Enforcement, Fire and Health, etc. 3. Q: How many enforcement cases does the City of Long Beach process annually (on average)? A: 6,000 cases per year, with over half coming from code enforcement 4. Q: How many planning applications does the City of Long Beach process annually (on average)? Addendum No. 1 RFP DV-24430 A: In Calendar Year 2023, the Planning Bureau received approximately 1,000 planning applications, which include a variety of application types such as entitlements, historic preservation applications, and ministerial approvals. The Planning Bureau held 43 community outreach activities and events related to planning initiatives in calendar year 2023. 5. Q: How many active Business Licenses are there in the City of Long Beach currently? A: The City currently has approximately 40,000 active business licenses. 6. Q: Can the City of Long Beach please provide a complete list of integrations required? A: See Table 6. Systems Targeted for Integration of the RFP and attachment E Tab "I. System Integrations" 7. Q: Can the City of Long Beach identify how many sources of data conversion are to be converted? A: See attachment E Tab "J. Source Systems". Column I reflects the data to be converted. 8. Q: What is the approved budget for the new solution? A: This is a competitive solution. The City is looking to Proposers to provide the best price to support this modernization effort. 9. Q: Does the City of Long Beach have an anticipated project timeline and/or go -live date? A: Proposers are expected to propose a timeline that aligns with the solicitation scope, the City Staffing Plan in Table 4 of the RFP, and the professional services to be delivered starting on Table 8. This will also depend on the solution being proposed and the approach of the Proposer. 10. Q: On the Technical Requirements spreadsheet Tab General Technology requirement number 35: For cloud -based deployments, the system shall use one of the 3 major cloud providers, with a preference for the government cloud services. a. Can the City please clarify what requirements in the government cloud they are expecting? If our solution provides the same security as government cloud, will the City accept that? Will we be deducted points for not offering government cloud as a platform? 2 Addendum No. 1 RFP DV-24-430 A: The City is open to government and non -government cloud providers to host the solution. 11. Q: Will you grant a 3-week extension for submission? A: No. 12. Q: On 3.2.3 do the local preference points apply to the prime only vendor? A: Yes. 13. Q: Will there be a second Q & A period? 14. Q: If we are partnering with a software company for this bid and are proposing to implement that software (not as a reseller) - are they still considered a subcontractor? If so - are they required to submit proof of Financial Stability? A: Yes. 15. Q: Attachment D -Functional Requirements, Tab J -Permitting, Requirement 40 states: "The system shall publish the permit file to the Customer Portal in a way that prevents modification including enforcement at the hardware level and not file format level." What does the City mean by enforcement at the hardware level? A: The City is requesting that the Proposer provide an explanation of how the permit will be secured in a manner that prevents modification. 16. Q: Is the City interested in a solution that introduces a new document management solution as part of the final proposed solution or would the City prefer the solution to embed the existing Laserfiche solution capabilities to meet document management requirements? A: The City prefers to continue to use the existing document management solution that we have in Laserfiche. 17. Q: Given the volume of requirements necessary to respond to, would the City be willing to provide a two (2) week extension? A: No. 18. Q: Attachment D —Customer Service &Online. Could the City please elaborate on the desired functionality and outcomes of the Internal facing chat capability? 3 Addendum No. 1 RFP DV-24430 A: See attachment D - Functional Requirements -Tab C. Customer Sery & Online Prtl" which contains all of the requirements being requested by the City for the Online Portal and Chat features. The City expects a chat that has standard features to allow for messaging, screenshots and attachments. Upon the start of the project, the Awarded Proposer will be required to go through the discovery period to confirm details of the requirements. 19. Q: How many different record types (also known as Business Processes) is the City anticipating implementing as part of the final ELM solution? If you can break this down by department, and name of the Process/Application, that is extremely helpful. A: See the scope overview within Table 5 of the RFP and refer to Appendix A. 20. Q: How many unique workflows are there at the agency to be implemented? A: Unknown currently. Workflows will be discovered by the chosen Awarded Proposer according to the activities and deliverables outlined in sections 2.2.1.2 - Requirements Analysis and Validation and 2.2.1.3 - Solution Design. 21. Q: How many `Inspection Checklists' need to be created? This is typically 1 for 1 with how many Inspection Types there are. A: See attachment D —Functional Requirements, Tab L —Inspections, ID L180, cell D181. 22. Q: Does the City desire automatic inspector scheduling? (Or do you prefer to manually dispatch inspectors as requests come in.) A: The desire is for the new system to automate inspector scheduling, with the functionality to deactivate the automation as needed, override any inspections scheduled automatically and manually make changes to fit inspector's schedule. 23. Q: Is the desire for Plan Review distribution lists to be created manually by a Plans Coordinator each time or preferred to be done automatically where the system reads the application type and identifies the checklists based on that? A: The desire is for the system to create distribution lists automatically, with the functionality for a coordinator to review and update as needed. 24. Q: What percentage of issued permits/licenses are pulled by Contractors/Developers? (repeat customers) A: The City's services must be accessible to all customer types and we desire a solution that does not cater to one specific type of customer. 0 Addendum No. 1 RFP DV-24430 on Q: How many annual inspections are performed on average by the City? (Consider both for Permits, Licenses, etc. and Code if applicable) A: See response to question #2 Attachment D - Functional Requirements. Can the City provide further details on the parameters needed for global status updates (such as voiding applications pending for over two years)? How much flexibility is required for configuring these parameters? A: The solution should be one that offers flexibility to make global updates when business needs change. For example, parameters could include scenarios that would need to be acted upon due to a change in legislation (e.g., changing the price of filing, changing the turnaround time countdown for electric vehicle charging station applications) or administrative changes (e.g., the ability to change the address in the header of all applications moving forward to reflect a new mayor's name). 27. Q: Attachment D -Functional Requirements. What specific role -based access controls and triggers need to be configurable for milestone updates? Could the City provide examples of key milestones that are vital to the agency's workflows? A: The system should allow the City to define milestones and automatically progress to the next milestone based on pre -defined logic. Only users who have access based on their role -based access should be able to administer milestones (e.g., adding new milestones, modifying existing, deleting milestones). 28. Q: Attachment D -Functional Requirements. Does the agency have predefined approval levels it wishes to configure, or is there flexibility to create custom levels? How often are these workflows expected to change? A: Yes, the City has and expects predefined approvals to be configured, but we are also willing to listen to Awarded Proposer's recommendation(s). Changes would depend on organizational changes and how the new system handles access control. Attachment D -Functional Requirements. What security protocols and password policies are required for creating and managing customer portal accounts? Are there specific procedures for handling temporary passwords and account activations? A: See attachment E Tab "D. Application Security" for security requirements. 30. Q: Attachment D -Functional Requirements. Could the City clarify the current process for user account activation and any desired improvements? Are additional security features needed in activation emails, such as multi -factor authentication? 5 Addendum No. 1 RFP DV-24430 A: Yes, the City is leveraging Microsoft Entra for multi -factor authentication and account activation. The backend of this system is using the City's active directory. See attachment E Tab "D. Application Security" for requirements. 31. Q: Attachment D -Functional Requirements. What criteria and rules are in place for flagging inactive accounts and managing their deactivation or suspension? Are there specific business rules that need to be configurable for different user types? A: Deactivation or suspension of an account is triggered by a user's organization change or departure from the City. These activities are handled by administrative and technology support staff during employee separation. 32. Q: Attachment D -Functional Requirements. Can the City provide more details on the requirements for system administrators to impersonate users for troubleshooting purposes? Are there specific scenarios or controls that need to be defined for this feature? A: The City is requesting the ability to impersonate users for troubleshooting for many possible scenarios. 33. Q: Attachment D -Functional Requirements. In what situations would mass task reassignment be necessary, and what types of tasks and roles are involved? Are there specific performance expectations or limitations to consider? A: Inspection assignments are a good example of mass task assignments or reassignments. This typically occurs due to the need to move assigned cases or projects when there is a change in employee availability. 34. Q: Attachment D -Functional Requirements. Are there third -party systems or integration points that should be considered for bulk task reassignment or the mass deactivation/expiration of user accounts? How should these be managed within the system? A: Assignments and reassignments should be handled within the future City ELM solution. The system management for user accounts will be part of the system configuration process and has not yet been determined. The City plans to partner with the awarded vendor to define the future approach. There are no third -party systems that need to be considered for bulk task reassignment. 35. Q: Attachment E -Functional Requirements. Besides Azure, are there other cloud database management platforms that are acceptable? What specific features or compatibility requirements should these platforms meet? A: The City is open to alternative cloud database options such as AWS or large cloud providers but prefers Azure. Addendum No. 1 RFP DV-24430 36. Q: Attachment E. - Functional Requirements. What are the preferred tools or formats for documenting the data dictionary and table relationships? Are there any existing standards or templates that we should adhere to? A: The City expects Proposers to provide the best solution to address the requirements. This will likely depend on the solution itself. 37. Q: Attachment E -Functional Requirements. Are there any particular datasets or legacy system characteristics that require special attention during data transformation, standardization, migration, and loading? Additionally, could the City provide more details on the anticipated data volume and complexity? A: The complexity of datasets will be relative to the characteristics and scope outlined in this RFP. The datasets are coming from different sources, which contains different characteristics. The City intends to cleanse the data and prepare it for vendor migration. For data volume, see response to question #56. 38. Q: Attachment E -Functional Requirements. What criteria or processes should be used to identify and manage duplicate records across multiple legacy systems? Are there any preferred tools or methods for this? A: The City expects the Proposers to provide best practices) and approaches) to identifying and managing duplicate records across multiple legacy systems. 39. Q: Attachment E -Functional Requirements. Beyond database scripting, are there specific ETL tools or frameworks that the agency prefers for data conversion? now should these tools be integrated with the existing infrastructure? A: The City will help prepare the data (extract) but expects the Awarded Proposer to help convert and migrate the data. See Attachment E —Technical Requirements, Tab H — Systems Integrations General and Tab I — System Integrations. 40. Q: Attachment E -Functional Requirements. In addition to Windows Server, are there other operating systems that need to be supported in our cloud hosting solution? Are there any specific versions or configurations that must be met? A: No, see RFP Section 2.2.3 —Hosting Services for further detail concerning hosting. 41. Q: Attachment E -Functional Requirements. Could the City elaborate on the performance expectations and usage scenarios for different user groups, including mobile field users and specialized roles, in relation to the layered architecture design (presentation, business logic, and data access/storage)? r� Addendum No. 1 RFP DV-24430 A: The City expects Proposers to submit solution responses and help identify those performance expectations based on the solution being proposed. 42. Q: Attachment E -Functional Requirements. Could the City provide more speccs on the email and messaging (SMS/MMS) functionalities, particularly in terms of managing message queues and validating email addresses or phone numbers? A: The City expects Proposers to submit a proposed solution to manage message queues and validate email addresses and phone numbers. 43. Q: Attachment E -Functional Requirements. Are there specific GIS standards or existing systems, such as Esri ArcGIS, that the solution needs to integrate with? What level of real-time updates and data exchange performance is expected? A: See Attachment E —Technical Requirements, Tab I —System Integrations. Also, see RFP, Table 6 — Systems Targeted for Integration. 44. Q: The instructions for responses to the "Source Systems" and "System Integrations" tabs on the Technical Requirements leave room for interpretation. Can the City please provide more clarity on how to respond to these tabs? A: See attachment E Tab "G.GIS" for all ESRI GIS requirements. Using an API integration, the City expects real time data synchronization. 45. Q: With reference to the requirements for ESRI GIS and the integration with ESRI, can the city please elaborate on the use cases) desired for data to be sent from LB Builds into ESRI GIS? A: See attachment E Tab "G.GIS" for all ESRI GIS requirements. 46. Q: Can the City please elaborate on the use cases) desired for the quarterly batch integrations with the Board for Professional Engineers, Land Surveyors, and Geologists, and the California Architects Board? A: The City expects the future ELM LB Builds solution to have the capability to receive and consume data from internal and external sources using shared files in a secure manner. The purpose of this data exchange depends on those external solutions but mainly to ensure the status of those professional licenses are being captured and updated within LB Builds. 47. Q: 2 Scope of Work/2.1 Scope Overview. Pg. 14. As per section " 2 Scope of Work/2.1 Scope Overview" in the RFP- 600 unique permits and license types - How similar are these in nature & business process? How many would you define the processes for these 600 as Simple, Medium and Complex? Addendum No. 1 RFP DV-24430 A: The City does not have a breakdown of the complexity of each of these permits. Some are simple, some are medium, and others are complex. 48. We 2.1.1.1 Functional Capabilities. Pg. 16. As per section 2.1.1.1 Functional Capabilities" in the RFP- How many languages should the application support? A: See attachment E Tab "C. Public Web Portal" C24. The portal shall support English, Spanish, Tagalog, and Khmer. 49. Q: Is there an OCR solution that is being used today? Should the vendor consider this as part of the work to be completed? A: No, the City does not have an OCR' solution. In a system with digital submissions, the need for OCR is not anticipated. If a Proposer anticipates otherwise, this should be discussed in the submitted proposal. 50. Q: Is there a document generation tol /engine needed for issuance of licenses or is that integration with a separate generation software? A: The City expects the future ELM solution to help issue business and professional licenses. 51. Q: 4.3.2.7.2 Section 7B: System Architecture. Pg. 63. As per section "4.3.2.7.2 Section 71:3: System Architecture" in the RFP - Does LB use a middleware for connecting systems / building interfaces? A: No, the City does not use a middleware or an integration platform to connect or interface between systems. 52. Q: 2.1.1.1 Functional Capabilities. Pg. 17. As per section "2.1.1.1 Functional Capabilities" in the RFP - Is inspection carried for all license types or for only business license types? A: See Attachment D —Functional Requirements, Tab L —Inspections for further details concerning inspections. Also see Appendix A —Record Types, Tab - LB Builds Record Types for an outline and distinction between inspections and investigations. 53. Q: Does the product need eSignature functionality. Is there an existing tool that is interfaced and in use today? A: Yes, the future ELM solution must have a digital signature capability. The City does not have an existing solution. 54. Q: 1.3 Current State Overview. Pg. 6. As per section "1.3 Current State Overview" in the RFP -How different module Licensing, Permitting, Billing integrate with each �7 Addendum No. 1 RFP DV-24430 other in current system? Does city already has a middleware/ APIs which can we leveraged for the new system? A: See Attachment F. — Technical Requirements, Tab H — Systems Integrations General and Tab I — System Integrations. See the answer to question #51 in response to the Middleware/API portion of your question. 55. Q: 2 Scope of Work/2.1 Scope Overview. Pg. 14. Can city provide details on different user groups / personas anticipated in the new system? A: Anticipated users of the future ELM system are listed in Table 3. City of Long Beach Internal Stakeholders of the RFP. 56. Q: 1.3 Current State Overview. Pg. 6. Can city provide details in regards to volume of the data to converted (System, tables, record counts) ? A: 400M records and 500 gigs of data. 57. Q: Does the city use an Application Lifecycle Management Tool? A: The City Technology and Innovation Department team does leverage Azure DevOps, but the Awarded Proposer is expected to bring their own tools to help manage the application life cycle. 58. Q: 4.3.2.7.6 Section 7F: Reporting. Pg. 65. As per section 4.3.2.7.6 Section 7F: Reporting" in the RFP - Does the LB have any BI tools in use? A: The City does have a data warehouse, Simpler, which will require an integration. However, the City prefers to use the reporting features in the future ELM solution to deliver reports. 2.1.1.2 Complex Business Capabilities to be Supported. Pg. 18. What type of external parties involved in the review pages? Are there any reporting or audit requirements related to external party reviews. A: External parties to the City are not expected to have access to the City. Internal users are defined in Table 3 of the RFP. The City does not have any reporting or audit requirements for external reviews at this time. F� Addendum No. 1 RFP DV-24430 PREPARED BY: ACKNOWLEDGED BY: 11 Elisa Landeros, Buyer II Company Name Print Name Signature Title • September 26, 2024 NOTICE TO PROPOSERS ADDENDUM NO. 2: Q&A RFP No. DV-24-430 ELM — LB Builds System Department of Financial Management 411 West Ocean Boulevard, 611 Floor Long Beach, CA 90802 (562) 570-6425 This addendum changes and supersedes the language in the original RFP. Please acknowledge receipt of this addendum by signing and submitting with your proposal. Any Proposer who fails to submit this addendum may be disqualified. The City would like to remind Proposers that pursuant to Section 5.2.27 of the RFP, the City will not be responsible for or bound by any oral communication or any other information or contact that occurs outside the official communication process specified herein, unless confirmed in writing by the City Contact. The City would like to provide the following clarifications: • Section 4.3.2.4.2 should reference Section 3.1, not 3.3. • Reference letters may be formatted at the vendor's discretion; however, it is preferred that proposers include the table references as outlined in Table 22 of the RFP. This will help ensure consistency and clarity in the evaluation process. PREPARED BY: ACKNOWLEDGED BY: Elisa Landeros, Buyer II Company Name Print Name Signature Title Date EXHIBIT "B" Implementation SOW [ATTACHED] c,...�,. tee: D� dp r� �0 t CITY OF, % ,. =ON G'�� a S eridian p TECHNOLOGIES O Speridian Technologies, LLC 2355 Main Street Ste. #240 Irvine, California 92614 � states@speridian.com 4 www.speridian.com Contents 1. Statement of Work (SOW)............................................................................................................................. 3 1.1. Key Points of Contact.............................................................................................................................................................3 1.2. Organizational Capacity and Experience...............................................................................................................3 2. Scope of Work...................................................................................................................................................11 2.1. Method ofApproach..........................................................................................................................................................12 2.2. An initial project plan is attached in the Appendix. Project Services and Deliverables........15 2.3. Requirements..........................................................................................................................................................................48 2.4. Integrations...............................................................................................................................................................................54 2.5. Data Conversion/Migration............................................................................................................................................57 2.G. Knowledge Transfer and Training Approach.....................................................................................................GB 2.7. Project Management Approach.................................................................................................................................78 2.8. Design and Development Strategy..........................................................................................................................85 2.9. Deliverables:.............................................................................................................................................................................88 3. Staffing Requirements..................................................................................................................................92 4. Organizational Change Management Approach.................................................................................99 5. Payment Milestones and Invoice Deliverables..................................................................................104 5.1. Deliverables.............................................................................................................................................................................104 5.2. Invoice Milestones...............................................................................................................................................................104 6. Cost Workbook..............................................................................................................................................105 Geis Intentionally Omitted....................................................................................... Error! Bookmark not defined. 7. Appendix: Definitions and Acronyms....................................................................................................106 8. Appendix- Project Plan................................................................................................................................113 www.sperid is n.com 2 24-APR-2025 1. Statement of Work (SOW) 1,I, Key Poll IS of Contact Speridian Primary Point of Contact Name: i Scott Weiler assessed Died ON bid See beessood Ideffieffiffid ON ON ON I memo Iomega at Iddeveso ON 114 is I ON ON ON I memo I Address: 235S Main Street, Suite 240 i I rvi n e, CA 92614 ............................ summed ...........:. Bobo ............................... ............................................................... Phone: (585) 370 - 94S9 ......................memo ........ lam ........:................. bid ............................ Doug ............................................... Email: scott.weiler(asperid ian.com Speridian Contracts Manager/Administrator: Name: :David Galceran ................................... a.......Dome ................. Dome ........................... ........ .... .......................... ................ Address: i 2355 Main Street, Suite 240 Irvine, CA 92614 .............................................:.....................old ...... Bobo Bobo ........................... memo .......... Otis miss Bobo ...................... Phone: (949) 242-3313 .........egos ................................:................................................................................................................. Email: david.galceranC speridian.com Speridian Project Sponsor: Name: Satish Ganta Address: 12355 Main Street, Suite 240 Irvine, CA 92614 .............................................................................................................................................. Phone: (913) 638-0505 ................................................................................................................................................. Email: I Satish.ganta(asperidian.com City Primary Point of Contact: Name: ..........SESSION .. bid .............................................. seem goes .......................... ................................. Address: 411 West Ocean Boulevard, I Long Beach, CA 90802 .......................................:................................................................................................ Phone: .......................................:........................................................ ........................................ Email. City Billing/Accounts Payable contact: Name: .......................................:....................................... ......................................................... Address: 1411 West Ocean Boulevard, Long Beach, CA 90802 .....Bobo .. bagful elm .........:........ good ..........................................a ...... a ..... muse........................, Phone: Email: City Project Sponsor: Name: ........................................................................................................................... Address: 1 411 West Ocean Boulevard, I Long .Beach, CA 90802 ova ............................................................ Bobo .....................: Phone: ............bid ................:........................ ...................................................................................................; Email. 1.2.Organizational Capacity and Experience PROPOSER CONTACT INFORMATION Company Name Speridian Technologies LLC Proposer Cc m pa ny Ad d ress (HQ) Speridian Technologies, LLC 2355 Main Street Suite 240 Irvine, California 92614 Federal ID Number 20- https://www.speridian.com/ Name Scott Weiler Authorized Representative Title VP Salesforce Growth & Strategy Email Address scott.weiler@speridian.com Phone Number S8S037008459 Other Point of Name NA www.s pe r i d i a n.co m 3 24-APR-2025 Contact (if Title required) Email Address Phone Number PROPOSER CAPACITY & EXPERIENCE What type of enterprise is the Proposer? ❑ Non -Profit ❑ Sole Proprietorship ❑ General Partnership ❑ Corporation State and Date of incorporation: ® Limited Liability Company ❑ Other Please describe the length of time the Proposer has been providing the services described in the RFP (1-3 sentences). Speridian has more than 3 years selling Clariti based solutions to public sector agencies. How many employees does the Proposer have in total and residing in Long Beach? Total employees- 3200 Where is the representative(s) that would service the City's account located? Albuquerque List the Proposer's revenue and income in U.S. Dollars for the three (3) most recent Fiscal Years. $177,560,789 $163,342,464 $151,000,000 REFERENCES Reference Organization Name City of Bakersfield Reference Organization Primary Function Government Entity Reference 1 Reference Contact Name and Title Alexis Shaw, Administrative Analyst III Reference Contact Telephone Number (661) 852-7047 Reference Contact Email ashaw@bakersfieldcity.us www.speridian.com 4 24-APR-2025 Project Name Community Development Software and Implementation Services Contract Size (approximate $1M total cost) Description of Solution The City has embarked on a transformational Implemented/Scope of journey to modernize and fundamentally Services Provided change how it conducts business, both internally in and amongst City employees and externally with the Citizens of LongBeach , particularly as it relates to Community Development and Land Management, including, but not limited to, process related to permitting, licensing, and inspection. Community Development encompasses the processes for licensing and permitting and specific business functions at the City and is currently supported by the CentralSquare HTE software solution. The City is currently working with Avolve systems to do the online plan review at Community Development, the integration of which will also be in scope. Currently the City uses HTE to support inquiries and various permit -related transactions for its citizens. Other departments, e.g., DPW, Treasury, etc., across the City have similar permitting processes and reporting that are highly manual and will be targets for transformation. Speridian will configured and deployed Clariti to meet the requirements set forth by the City of Bakersfield, which will include: • CD Requirements • Additional Requirements • Interfaces • Conversion • Reports • Workflow For the following are the major types of permits and licenses that were in scope: • Building Permits • Planning Site Plan Reviews • Conditional Use Permits • Home Occupation • Habitat Conservation • Business Licenses www.speri d i a n.co m 5 24-APR-2025 /mmsperidian.com • Occupancy Permits • Fire -related permits Project Start Date and End Planned: March, 2023 to June 2024 Date (Planned, Actual) Actual March 2023 to Sept 2024 Go Live 9/4/2024 Implementation Challenges The major challenge was the City was and How Proposer Addressed implementing three large projects at the same These Challenges s time, Community Development, ERP and HR. We had to allow for shared resources and was the reason for a delayed implementation because we had to wait for integrations from other vendors. Proposer's Project Manager Rebecca Tucker Proposer's proposed Key Chandra Ganna - Business Analyst Implementation Team Kevin Browne -Technical Architect Members and their role(s) on John Povall -Data Migration the reference project, including subcontractors/partners Reference Organization Orange County Name Reference Organization Building and Land Management Oversight Primary Function Reference Contact Name Judy Kim, Admin Manager I and Title Reference Contact (714) 667-8866 Reference 2 Telephone Number Reference Contact Email Judy.Kim@ocpw.ocgov.com Project Name Land Management System Contract Size (approximate $6.1 Million total cost) 6 24-APR-2025 Description of Solution Orange County Public Works (OCPW) was Implemented/Scope looking to modernize how the County did of Services Provided business with its land development community (including the general public, applicants, residents, surveyors, engineers & developers) and general citizen engagement by developing electronic processes to support developers and the public in their interactions for county services. OCPW selected Clariti as a comprehensive system that could accept, input, organize, process and track development -related permits, cases and entitlements throughout the entire development process. The flexibility in the solution also addressed non -development - related workflows such as Code Enforcement, Business Registration and Public Works maintenance/repair requests. Configuration of solution implemented (hardware, software): Implemented Clariti for permitting, planning, licensing, and code enforcement, including a public portal, payment processing, and GIS/Plan Review integration. Used the standard Clariti product, leveraging available configuration to suit their needs. Project Start Date and End Start: 2017 Date (Planned, Actual) Go Live: 2019 Planned Go Live: 2019 Implementation Challenges OCPW organizational change management and How Proposer Addressed Modernizing from on premise legacysolution to These Challenges fully digital cloud platform was a challenge for the tenured team at OCPW. Addressing the change upfront and showcasing the project in milestones allowed the OCPW team to adjust to the significant changes in manageable stages. Proposer's Project Manager Judy King Proposer's proposed Key James Wikkerink, Solution Architect from Clariti Implementation Team Members and their role(s) on the reference project, Including subcontractors/partners www.speridian.com 7 24-APR-2025 Reference Organization City & County of Honolulu Name Reference Organization Government Entity Primary Function Reference Contact Name Abe Toma, Application Platform Administrator and Title Reference Contact (808) 768-8004 Telephone Number Reference Contact Email abe.toma@honolulu.gov Project Name Permitting, Land -Use Management and Registration Software Solution Contract Size (approximate $3M total cost) Reference 3 Description of Solution The Department of Planning and Permitting Implemented/Scope of (DPP) in Honolulu, Hawaii, has partnered with Services Provided Speridian to upgrade its online permitting system by implementing Clariti. Speridian has reached the halfway milestone, completing the comprehensive discovery and design phases. Currently, Speridian'sdevelopmentteam isfully engaged in the development stage, with DPP playing a crucial role in validating the requirements and processes as they are being built. Project Start Date and End 02/2024 to date Date (Planned, Actual) Implementation Challenges Because of the length of the project, they and How Proposer Addressed wanted to have a phase 1 implementation in the These Challenges middle of the timeline. After making good progress at the start, we changed their opinion that we could complete the project and save several months by not stopping for an implementation6 www.spe r i d i a n.co m 8 24-APR-2025 Proposer's Project Manager Eduardo Aguila Proposer's proposed Key Kohl Michels - Business Analyst Implementation Team Robert Daniels - Technical Architect. Members and their role(s) on Nag Manchala -Architect the reference project, John Povall - Data Migration including subcontractors/partners SUB -CONTRACTOR CONTACT INFORMATION www.speridian.com Does the proposal include sub -contractors? ®Yes ❑ No If applicable, provide the following for all subcontractors included in this proposal. Subcontractor Company Name Clariti Cloud Inc. Company Address 8 The Grn A Ste Dover, DE 19901-3618 Authorized Representative Name Farouk Savji Title Senior Business Development Executive Email Address farouk.savji@claritisoftware.com Phone Number 250-216-0670 Other Point of Contact (if required) Name Jim MacLaggan Title Executive Vice President, Sales Email Address jim.maclaggan@claritisoftware.com Phone Number 416-209-6760 SUBCONTRACTOR CAPACITY & EXPERIENCE What type of enterprise is the subcontractor? ❑ Non -Profit ❑ Sole Proprietorship ❑ General Partnership ® Corporation State and Date of Incorporation: BasicGov Launched in 2008 as the first public sector AppExchange partner on the Salesforce platform. In 2020, BasicGov announced them rebrand to Clariti. 9 24-APR-2025 ❑ Limited Liability Company ❑ Other Which specific requirements of the RFP will the Clariti will provide the Enterprise Land Management subcontractor perform? software that will be implemented for the City. Please describe the length of time the Clariti has been providing permitting and licensing subcontractor has been providing the services solutions to the public sector exclusively for the last described in the RFP (1-3 sentences). fifteen years. How many employees does the subcontractor Clariti has approximately140 employees across North have nationally, locally, and residing in Long America, and no residents residing in Long Beach. Beach? Where is the representative(s) that would service Farouk Savji is the Senior Business Development the City's account located? Executive that will partner with you through this RFP, and he is located in Vancouver Island, BC. Has the proposer worked with the subcontractor Yes, we have. in the past to deliver similar project(s)? Please For the last 3 years, Speridian has been partnering describe with Clariti to implement Permit, License and Service Request systems to modernize public sector agencies operations, improve internal workflows, and deliver exceptional services to customers. Speridian and Clariti (Team Speridian) have helped public sectors reach a new level of service deliver exceeding their customers' expectations. Clariti is built as an alternative to code -heavy, non - configurable systems that create technology barriers for governments to meet their community's evolving needs. Speridian has established itself as a trusted Strategic Clariti Systems Integrator (SI) and services partner over the years. With a strong commitment as a go-t partner for case management solutions throughout North America, Speridian maintains a dedicated team specifically focused on serving the those with in the United States. Their contribution extends beyond mere integration by offering value-added solution that complement the Clariti platform. This additional support comes in the form of domain expertise, a successful project methodology ensuring efficient delivery, as well as ongoing maintenance and support services. www.spe r i d i a n.co m 10 24-APR-2025 2. Scope of Work Our proposed Enterprise Land Management Solution will support your main business capabilities of application submission, permitting, inspections, code enforcement, and licensing. The flexible and expandable nature of the platform means you are assured that it will meet your future needs as well. The Clariti platform reduces complexity, enhances the user experience, and enables better reporting and data management. Our proposed solution is specifically designed to address your Enterprise Land Management needs by combining ease of use, robust security, and flexible functionality. This diagram provides ahigh-level overview of the City's major business capabilities. Those highlighted in blue are to be configured and supported by the Clariti Solution. Conduct PuDkc Oulroech Menage Data for Pudic Consumption Manage Information 8 Assistance Requests Manage 8 Update General 8 Specific Plane 8 Elements Validate Dov. Consistent with Gen 8 Historic Plans Provide Casa Process Requests for Management Services Zoning Informalon Provide Onllna 8 Self- SeMce Rnsoun:oe Engage Community Advisory and Stakeholder Groups Manage Correspondence Pretties Enstlemente onduct Site Plan C Reviews Legend: Teieel to New SYslem �'� Sueool.x In4xJin4M ELM Solution Capability Model Preliminary Manage Inepecllon Process Complamis Coordination Requests, Acsign., Mon•Complianne Scheduling Issues Intake and Preliminary Conduct Pre- Conduct Proaclryo Review Inspection Code Enforcement Substantive Conduct Inspections Manage Notice of Coordinated Review of (Development, Violation 8 Cilationl Submittal Special, $ Periodic) Civil Fine* Feld Changes and Manage Abatement Menage Bands Resolutions Programs (a g weeds) Manage Inspeillan Manage Manage Agreement Records 8 Updates Enforcement Actions 8 Legal Proceedings Processing Mapping Manage Enforce, and Survey for Permit Close-out Records Maint. 8 Recwdatlons Updates Manage Annual Permit Manage Development Clearances Issue Parma or II Issue Carl. of Issuance of Final OccvpJCanplotion Documenlalion Manage Hearing OfAcere 9oard Menage Haenngs (Commissions 6 of Examiners Canducl City Attorney Enlorcamenl Meetings www.spe r i d i a n.co m 11 24-APR-2025 Me Method of Approach The Clariti Implementation for the City of Long Beach is estimated in three phases. This is to be able to deliver production functionality without having to wait until the end of the project. While this approach benefits getting functionality available earlier it does add complexity around running the system in parallel and it presents challenges with data conversion. 2.1.1. Project Plan Phase 1: The first phase will be the base for the implementation, and itwill include these modules from the Solution Capability Mode: • Permitting &Recordation o Preliminary Coordination o Intake and Preliminary Review o Substantive Coordinated Review of Submittal o Manage Bonds o Manage Agreement o Processing Mapping and Survey for Recordations o Manage Annual Permit o Issue Permit or Issuance of Final Documentation • Inspections (as they pertain to Permitting & Recordation) o Mange Inspection Request, Assign, Scheduling o Conduct Pre -Inspection o Conduct Inspections (Development, Special, & Periodic) o Field Changes and Resolutions o Manage Inspection Records & Updates o Permit Close -Out o Mange Development Clearances o Issue Cert. of Occupancy/Completion • Customer Services (As they pertain to Permitting & Recordation and Inspections) o Manage Data for Public Consumption o Manage Information & Assistance Request o Provide Online & Self -Service Resources o Engage Community Advisory and Stakeholder Groups o Manage Correspondence • General Operations (As they pertain to Permitting & Recordation and Inspections) o Manage Data & Reporting o Manage Geographic & Property Information o Manage Yd Party Vendors o Manage Financial & Accounting Activities o Manage Notifications & Letter Templates o Manage Staff Workload & Performance www.sperid is n.com 12 24-APR-2025 The exact timing will be determined after discovery sessions to evaluate the requirements for the operations of the system along with data conversion needs and integration needs. There will be temporary integrations that are put in place to facilitate systems running in parallel during the multiple phases. 2A.2. Project Plan Phase 2: The second phase of the project will include these modules: • Planning o Manage & Update General & Specific Plans & Elements o Validate Dev. Consistent with General & Historic Plans o Manage Historic Resources o Process Request for Zoning Information o Process Entitlements o Conduct Site Plan Reviews • Hearings o Manage Appeals o Manage Hearing Officers o Manage Hearings (Commissions & Board of Examiners) o Conduct City Attorney Enforcement Meetings) • Customer Services (As they pertain to Planning & Hearings) o Mange Data for Public Consumption o Manage Information &Assistance Request o Provide Online & Self Service Resources o Engage Community Advisory and Stakeholder Groups o Manage Correspondence • General Operations (As they pertain to Planning &Hearings) o Manage Data & Reporting o Manage Geographic & Property Information o Manage 3rd Party Vendors o Manage Financial & Accounting Activities o Manage Notifications & Letter Templates o Manage Staff Workload & Performance Phase 2 is designed to be shorter to accommodate supporting the phase I implementation during the phase II development work. The exact timing will be determined after discovery sessions to evaluate the requirements for the operations of the system along with data conversion needs and integration needs. There will be temporary integrations that are put in place to facilitate systems running in parallel during the multiple phases. www.spe r i d i a n.co m 13 24-APR-2025 2.1.3. Project Plan Phase 3 Phase three will add the remaining functionality from the Solution Capability Model. • Enforcement o Process Complaints / Non -Compliance Issues o Conduct Proactive Code Enforcement o Manage Notices of Violations & Citation / Civil Fines o Manage Abatement Programs (e.g. weeds) o Mange Enforcement Records Maintenance & Updates • Licensing &Reg. o Process Business License o Manage Professionals (e.g. Dep. Insp. Tattoo Artist) o Manage External Referrals o Manage Renewals o Manage Annual Registrations o Manage Conditional Licenses • Customer Services (As they pertain to Enforcement &Licensing o Mange Data for Public Consumption o Manage Information &Assistance Request o Provide Online & Self -Service Resources o Engage Community Advisory and Stakeholder Groups o Manage Correspondence • General Operations (As they pertain to Enforcement &Licensing o Manage Data &Reporting o Manage Geographic & Property Information o Manage 3rd Party Vendors o Manage Financial & Accounting Activities o Manage Notifications & Letter Templates o Manage Staff Workload & Performance During this phase support must be provided for Phase I & 2, a final data conversion must be tested and executed, and any remaining integration put in place. The exact timing will be determined after discovery sessions to evaluate the requirements for the operations of the system along with data conversion needs and integration needs. There will be temporary integrations that are put in place to facilitate systems running in parallel during the multiple phases. www.spe r i d i a n.co m 14 24-APR-2025 Uo An initial project plan is attached in the Appendix. Project Services and Deliverables These are the project phases, activities and deliverables included in the scope of work. The Clariti Implementation for the City of Long Beach is split into three bodies of work which are also referred to as phases, several of the project phases will be repeated for each body of work. 2.2.1.Project Initiation Speridian shall provide project management for the project's duration and resources to execute all project management tasks, functions, and activities described in Table 8 - Project Initiation activities and deliverables. In addition, Speridian shall maintain and update Project activities, deliverables, and associated work products on a timely, regular, and ongoing basis Objective(s): ■ Develop an understanding of the needs and challenges to implement the Solution expediently, seamlessly, and minimally disruptively • Engage with the City's technical and business stakeholders to establish understanding and trust in the product and implementation team. Table 8. Project Initiation Activities and Deliverables Activities Deliverables Conduct Project pre -planning and 1) Initiation: Project Kickoff - Conduct the preparation - Conduct planning project kickoff meeting, introducing the meetings with the City and other team, reviewing the initial project plan stakeholders, as required, to confirm the and project scope. schedule, plans, documentation, and other logistics for the Project related to project management responsibilities. Develop Project kickoff materials. Conduct a Project kickoff meeting with key stakeholders within five (5) business days of Contract execution. The kickoff meeting will provide an overview of the Project objectives, plans, scope, and schedule, introduce the Speridian's Project team and roles and responsibilities, and outline Project startup procedures. ■ Develop a Project Management Plan 2) Project Management Plan — Describes ■ Develop weekly status reports and the overall project management approach schedule ongoing Project and schedule throughout the project Is life communications throughout all project cycle. The Project Management Plan must phases. conform to the Project Management www.sperid ian.com 15 24-APR-2025 ■ Provide Ongoing Project Management Duties - Provide weekly Project plan and schedule updates, weekly status reporting, weekly status meetings, risk and issue monitoring with associated mitigation strategies, and integrated change management activities. In addition to weekly status meetings, Speridian's project manager shall participate in Project steering committee meetings and other City meetings as required. Finally, Speridian shall update the project management plan regularly, at least once every quarter, to reflect changes in the project scope, schedule, budget, risks, quality, and communication. Besides weekly status meetings, Speridian shall be ready to hold daily calls/working sessions to review showstopper issues during implementation/integration/testing phases in accordance with incident defect resolution Service Level Agreements (SLAB). Institute (PM I) as outlined in the Project Management Body of Knowledge (PMBOK), at a minimum: a) Risk and Issue Management Plans at Logs— Describe the risk and issue management processes and how they integrate with the City's established processes. Describe any assumptions and constraints. b) Integrated Change Management Plan — Describes the process of managing changes throughout the Solution development and support of the City's current legacy ELM system, Infor. Includes tools and methodology for establishing proposed changes' impacts (cost and schedule). The Change Management Plan must integrate with processes established by the City. c) Communications Management Plan - Establishes a consistent method for communicating project information. The Communications Management Plan must define the Project stakeholder groups and, for each group, specify the types of communication messages, channels, and frequency of the Project's communications vehicles, roles, and responsibilities. d) Status Reports -Describes the status reporting process, schedule, and format of status reports. Speridian must provide weekly status reports during all phases of the Project. The status reports are due every Friday by 4:00 p.m. PST (or agreed upon date with the City Project Manager), except if a holiday falls on a Friday, the report is due on the preceding business day. Each weekly status report must, at a minimum, include the following: a. A detailed description of work completed by Speridian during the reporting period; b. An overview of pending work that aligns with the www.sperid is n.com 16 24-APR-2025 ■ Develop a baseline Project schedule to reflect the Project timelines, milestones, and deliverables project work status; c. Identifying work activities and tasks not tracking the project timeline; d. A list of past due work activities and tasks with Speridian's escalation plan to meet schedule deadlines; e. The identified risks, issues, and action items with associated mitigation strategies; f. The disposition of escalated or critical issues risks; and g. The tracking and documentation of decisions made during the reporting period. The plan shall be a living document updated periodically throughout the project life cycle. Deliverable due date (initial version): Twenty (20) business days after the Contract Effective Date, 3) Baseline Project Schedule -Develop a Project Work Plan and Schedule, including Gantt chart(s) and a Project calendar in Microsoft Project that is developed and maintained in accordance with industry best practices. The work plan will reflect any changes from the baseline plan originally agreed to during the Project initiation and be updated/published every week. The Project schedule will include the following components (at a minimum): a) A consolidated view of the activities, activity descriptions, and activity durations assigned to stakeholders and Speridian staff. b) Resources (the City, other stakeholders, Speridian, and third - party contractors) assigned to each activity and activity duration, including an estimate of the number of City staff hours required to complete each activity. c) Identify all key Project milestones. d) A list of all required Project deliverables tied to the appropriate Project milestones. e) Deliverable approval periods comply with the City's deliverable Expectations Documents (DED) www.s pe r i d i a n.co m 17 24-APR-2025 process, as described in the following section. f) A critical path analysis and reporting process. Deliverable due date (initial version): Ten business days after the Project Management Plan. 2.2.2.Requirements Analysis and Validation Speridian shall analyze and validate the functional and technical requirements identified and provided in Attachment "A" ("Functional Requirements Response Workbook") and Attachment "B" ("Technical Requirements Response Workbook"). Objective(s): • Validate Speridian's understanding of the requirements and submit an updated Requirements Traceability Matrix (RTMs) for functional and technical requirements. The Contractor shall be responsible for the following requirements validation activities and deliverables: Table 9. Requirements Validation Activities and Deliverables Activities Deliverables ■ Review related background 4) Validated Requirements Traceability documentation. Matrices (Technical and Functional) - ■ Meet with business and technical Business Requirements Document stakeholders to understand business (BRD) - An updated RTM based on objectives, priorities, Activities taken Speridian's response in the RFP that may to date, progress efforts, and other include any design considerations, gaps, relevant information. issues, or risks that need to be addressed ■ Understand target datasets and the throughout the Project and should. be future -state Solution. maintained over time to track the status ■ Review, validate, update, and submit of each requirement. an updated RTM—Speridian shall review the functional and technical requirements defined in the Functional Requirements Response Workbook the Technical Requirements Response Workbook to validate Speridian's understanding of the requirements, meet www.speridian.com 18 24-APR-2025 stakeholders' expectations, and identify areas for discussion. ■ Conduct joint validation sessions with the City and appropriate stakeholders to validate understanding of identified requirements and user needs. Develop Deliverable Expectations Documents - Define the approach and criteria for satisfactory completion and approvaI of all deliverables. Phase 1 -Deliverable Expectations Document (DED) for Permitting & Recordations, Inspections, Customer Services and General Operations) Phase 2 - Deliverable Expectations Document (DED) for Planning, Hearings, Customer Services, and General Operations Phase 3 - Deliverable Expectations Document (DED) for Enforcement, Licennsing & Reg., Customer Services and General Operations 2.2.3. Solution Design 5) Deliverable Expectations Documents (DED) — for all Project deliverables — Develop the Project DEDs to describe each deliverable's proposed high-level outline and format. The document will be developed by tailoring an existing template in collaboration with the City. The City and Speridian will agree on the Project DEDs and acceptance criteria at the beginning of the Project and confirm the Project DEDs before each subsequent deliverable phase. Work will be performed on any deliverable associated with a payment milestone once all DEDs have been approved in writing by the City Project Manager. As each Project deliverable is submitted, Speridian must include as the cover sheet a copy of the associated previously approved and submitted DED. Speridian shall collect and review the current state data, hold visioning sessions with stakeholders to discuss the City's vision for the Solution and guiding principles, create prototypes (or use Speridian's existing Solution to demonstrate capabilities), and document and finalize design decisions. Speridian shall lead, train, and support the City's workgroups and stakeholders in data collection tasks required for the design process. Speridian shall develop the final detailed design document for the Solution and verify completeness and accuracy with the City. Objective(s): • Through live demonstrations, provide the City with information on how the system will look and function early on and continuously throughout the design and development process. • Follow a mutually agreed methodology to clearly define design -level requirements for the future -state Solution based on stakeholder inputs and www.speridian.com 19 24-APR-2025 collaboration. Stakeholders: Table 2. City of Long Beach External Stakeholders Stakeholder Description General Public Public customers, business owners, owners of private land, and building owner(s) ■ Private developers, contractor(s), and licensed professionals (e.g., architects, engineers, designers, real estate professionals, etc.) Industry Groups ■ General Contractor(s) ■ Building and trade associations ■ Business associations California (CA) ■ CSLB protects consumers by regulating the Contractors State construction industry through policies that License Board (CSLB) promote public health, safety, and general welfare in matters relating to construction ■ For certain applicants and contacts, Long Beach needs to verify a current and valid CSLB license Los Angeles (LA) County The assessor and officer of the government of Los Assessor Angeles County responsible for discovering all taxable property in Los Angeles County, except for state -assessed property, to inventory and list all the taxable property, to value the property, and to enroll the property on the local assessment roll. Other State Agencies Secretary of State, Dept. of Consumer Affairs, regulating Business & Franchise Tax Board Professional Licensing State Lands Commission/Coastal Commission ■ CA Dept. of Housing & Community Development (HCD) www.s pe r i d i a n.co m 20 24-APR-2025 Table 3. City of Long Beach Internal Stakeholders Stakeholder Group Overview of Responsibilities City Manager (CM) CM includes multiple service area focuses and offices. The following two offices are direct stakeholders in LB Builds. ■ The Office of Special Events and Filming is a bureau within the City Manager Department responsible for permitting all Special Events and Film productions. In addition, this office is responsible for the Pole Banner program, neighborhood block party permits, parades, and other events taking place in parks or on public property. All Special Events and Filming will be permitted through the future ELM. ■ The Office of Cannabis Oversight (OCO) regulates the local cannabis industry and coordinates the implementation of the City's cannabis laws and regulations. While OCO is a stakeholder in cannabis licensing, all cannabis licensing is done by the Financial Management department. Public Works The Private Development Division, reporting to the Department- Private Project Management Bureau, supports private Development Division developments by streamlining the development (PW) process and providing a more predictable interface with the public and City Departments for extensive private development work that impacts the public right of way. The staff works closelywith applicants, the Community Development Department and internal stakeholders to expedite engineering plan checks, permitting, dedications, easements, vacations, subdivision mapping, and wireless small cell, parklets, and sidewalk dining applications. ■ All Private Development is in scope to be supported by the new ELM system, including Franchise Agreements. Technology and TID provides friendly and accessible service to Innovation Department partner departments that rely on extensive (TID) information and communications technology infrastructure. www.s per i d i a n.co m 21 24-APR-2025 ■ Specific services include Internet and Intranet, a variety of digital city services, business information systems, and geographic information systems, voice and data networks, radio communications, virtual meeting support, management of personal computers, printing, mobility, audio/video systems, network camera infrastructure, help desk, and data center operations. In addition, TID also functions as a convener and collaborator on issues of digital inclusion, privacy, smart cities, and digital engagement to improve residents' quality of I ife. ■ TO currently supports on -premise servers and a myriad of applications and solutions for the City, including Infor. They will support the Project by allotting resources to act as Subject Matter Experts, Data Resources, Testing Resources, and Project Management aid. Health and Human Bureau within the City of Long Beach's Services Department - Department of Health & Human Services Environmental Health EH is responsible for protecting public health by Bureau (EH) preventing diseases, unsanitary conditions, and exposure to toxic substances and by eliminating environmental hazards in the community. This is accomplished through routine and complaint driven inspections, enforcement of municipal, state, and federal laws, and community outreach and education. ■ The Health Space (HS) GovTech, CloudSuite product, is planned to support all of Environmental Health's business needs as it relates to this project with an interface to the new ELM system to achieve the broader integration vision of a seamless experience for customers (e.g., submitting and receiving application updates regardless of the application type of department/bureau it is routed to), except the new ELM system is envisioned to handle all customer billing for annual permits and associated services delivered out of HS CloudSuite. Fire Department - Fire The Bureau of Fire Prevention is responsible for www.s pe rid i a n.co m 22 24-APR-2025 Prevention Bureau preventing fires from starting, providing safety (Fire) education in case of fire, and investigating and identifying suspicious fires and environmental crimes through proactive enforcement of Fire, Life Safety, and Environmental Code requirements in the City of Long Beach. The Bureau is responsible for Fire Code Enforcement, Plan Check, Fire Investigation, Arson Prosecution, Environmental Investigations, and Records Management. It oversees community services divisions, including the Public Information and Community Emergency Response Team (CERT). Fire is implementing First Due, a best -of -breed inspection Solution. First Due will be used for inspection on existing annual inspections. ■ The new ELM system is in scope for Fire New Construction. The HS CloudSuite interface with the new ELM will also need to support the Fire CA Certified Unified Program Agency's (CUPA) use of HS CloudSuite, and there will be a similar interface with Fire's First Due system. ■ The new ELM system is envisioned to handle all customer billing for annual permits and associated services delivered out of First Due. Speridian shall be responsible for the following Solution design activities and deliverables. NOTE: These deliverables are repeated for each phase of the project. www.s per i d i a n.co m 23 24-APR-2025 Table 10. Solution Design Activities and Deliverables ■ Conduct workshops - Engage stakeholders, both internal and external, to collect design -level requirements. ■ Create future -state conceptual design — Establish the future- state design for the Application, data/content, and integration architectures and all activities required to achieve the overall application architecture associated with the Solution. 6) Conceptual Design Documentation - Functional Design Document (FDD) Phase 1, Deliverable 34) Phase 2, Deliverable 61) Phase 3 This deliverable shall document how the new environment will perform and captures design requirements such as the following content that should be part of this deliverable: a) Requirements for global business rules and process flows, external system interfaces, validations, screen layouts, and user interfaces (Internal and Public). b) Solution software configuration and setup requirements. c) Security design and programming requirements. d) Detailed requirements for business rules, workflows, screen layouts, user roles, etc. www.spe ri d i a n.co m 24 24-APR-2025 Speridian shall work with the City to integrate the Solution with all systems identified in 2.5 Integrations. Systems are targeted for integration, and each integration is tested to validate that it works correctly (e.g., connectivity, functionality, etc.). Table 11. Interface Activities and Deliverables 7) Interface Specification Document -Interface ■ Create Interface Control Document (ICD) - Phase 1, Deliverable 35) Specification Document - Phase2, Deliverable 62) Phase 3: shall include (at a Specify how interfaces will minimum): interact with the Solution. a) Identify all interfaces between the new Solution and ■ Integrate all components of each system/application. the Solution -Execution of b) Define service -based interface specifications, including interface development and all input/output parameters and data types. unit testing. c) Mapping the source and destination of each interface field (e.g., database table name/field). d) Interface requirements (e.g., expected behavior, business outcomes to be achieved). e) Mapping back to relevant functional and technical requirements to demonstrate compliance. f) Interface workflow diagrams illustrating user and system -to -system interactions, including alternate and exception paths. Speridian shall design and configure all reports to be produced by the Solution, including configuring ad hoc reporting and querying capabilities. Table 12. Reports Activities and Deliverables ctivities Deliverables Create Report Specification 8) Report Specification Document - Phase 1, Deliverable Document — Specify how all 36) Phase 2, Deliverable 63) Phase 3 — This document forms, letters, and reports will be shall include the following design specifications (at a produced by the Solution, ■ Develop and modify all reports — execute report development and unit testing. www.speridian.com minimum): a) Mock report layouts look and feel, and sample data to show how data will be displayed. b) Identify report fields and parameters (as applicable). c) Mapping database fields to report fields. d) Identify all functional and non-functional reporting requirements satisfied by the reports. e) The document requires an ad hoc query and reporting functionality. 25 24-APR-2025 Table 12b Deployment Plan and Deliverables ■ Deployment Planning: Conduct ) Deployment Plan* - Phase 1, Deliverable 37) Phase 2, workshops with the City and Deliverable 64) Phase 3 —Develop a Deployment Plan to other stakeholders to finalize the outline how the Solution will be deployed into production approach for deploying the (e.g., transition planning to finalize rollout details that Solution into production. elaborate on the strategy documented in the Proposal). ■ Develop Deployment Plan a) Finalized approach for deploying the Solution into production, including benefits and strategic risks. b) The plan will include the following information: i) Provide an overview of the current environment and deployment considerations. ii) Identify high -risk transition areas, impact, mitigation strategies, and recommended mitigation actions. iii) Any ongoing risks, based on the finalization of the phasing approach, must be tracked in a risk log. iv) Any decisions that impact the schedule must be documented in the Project schedule. v) Any cutover consideration(s) must be documented in the final Cutover Plan. ote, the deployment plan may require updating on an ongoing basis as 2.2.4. Development and Configuration Speridian shall document and complete the Solution build as defined by the final design specifications and in accordance with the approved delivery schedule. Objective(s): • Perform all necessary execution activities to successfully implement the Solution, including integrations with external systems and converted data. Speridian shall be responsible for the following development and configuration activities and deliverables: www.speridian.com 26 24-APR-2025 Table 13. Development and Configuration Activities and Deliverables 0) Solution Implementation Plan, Phase 1, Deliverable 38) phase 2, Deliverable 64) Phase 3 - Shall include the following at a minimum): a) How Speran will provide all system management tools for all development environments and manage all development efforts using industry - standard software development tools and methodologies. i) Ensure that the Solution conforms to modern system design and architecture standards. ii) Detail the approach to gather design -level specifications and develop the design documentation for custom-built components necessary to support the City functionality. iii) Detail plans for integrating the Solution with systems in use by the City and other external organizations. b) Speridian shall provide the following sub- component plans that describe the following (at a minimum): ■ Develop the Solution Implementation Plan - I) Security Plan: Speridian shall describe the (1) Approach for monitoring the Solution Solution implementation security, including how it complies with the approach throughout City's information security standards. application design, (2) Speridian shall fill out the City 's Vendor interface design, and Information Security Assessment (VISA) conversion design. questionnaire regarding cloud services being provided. ii) Disaster Recovery and Business Continuity Plan: (1) An approach for initiating disaster recovery and business continuity procedures in the event of a disaster affecting the Solution. (2) An approach for ensuring that all information necessary to restore operational service in the event of a disruption is correct and up to date. (3) Functional roles and responsibilities of recovery teams. (4) Description of recovery scenarios that www.s pe r i d i a n.com 27 24-APR-2025 can be implemented. (5) Recovery activities to be exercised and frequency of testing. (6) Description/location of data backups, inventories, or other related documentation that must be recorded. lil) Infrastructure Services Plan: (1) Definition of each environment in the Solution (e.g., production, staging, test, and development). (2) Approach for maintaining application and infrastructure component consistency across all Solution environments. (3) Approach for certifying and providing quality assurance of Solution environments. (4) An approach for managing programming environment changes, including managing tests and deploying new releases while maintaining the capacity to apply hotfixes to production. (5) Approach for communicating and supporting testing of environments with external organizations/systems. (6) Approach for establishing initial capacity and anticipated growth requirements for the Solution, including but not limited to storage, processing, and network bandwidth. (7) Approach to performance tuning to ensure the Solution operates optimally and within defined service levels. Services shall include (at a minimum): (i) Impact analysis of upcoming patches and upgrades. Modifications to Speridian-provided components and configurations to support upcoming patches and upgrades. Testing and deployment of www.s pe r i d i a n.co m 28 24-APR-2025 patches and upgrades in all environments. (iv) Continuous health checks of the production system. (v) Continuous tuning and other required system- level administration. (vi) Load testing and recommendations for system performance tuning. (vii)Application modifications required to support scheduled infrastructure upgrades. (8) Approach for monitoring ongoing usage and growth patterns of Solution resources, including cumulative growth and peak usage patterns. (9) The approach for deploying additional capacity as specified in the original plan and according to the results of ongoing capacity monitoring. (10) Approach for preventative and unplanned services to Solution implementation services. (11) Documentation of third -party infrastructure service providers and associated communication and management processes. ivl Communication Protocols: Communication protocols for infrastructure services. www.spe r i d i a n.co m 29 24-APR-2025 a Cutover Plan—Speridian all perform go live cutover tanning activities to assess ansition readiness, go/no-go riteria, and fallback positions to be ken if no-go conditions are ncountered for each deployment. ■ Develop the Solution based on the RFP's requirements, the approved Implementation Plan, and the detailed design requirements identified in the previous activity (i.e., Develop the Solution Implementation Plan) through configuration, interface development, and other applicable development - related activities according to Speridian's software implementation methodology. ■ After system configuration, conduct a successful demonstration' of I) The Cutover Plan - Phase 1, Deliverable 39 Phase 2, ieliverable 66 Phase 3 - shall include (at a minimum) for ach rollout/phase of the Project: a) A preliminary Cutover schedule that clearly defines key milestones, deliverables, tasks, and responsibilities. The Cutover Plan will be updated prior to go live. b) Cutover milestones where readiness to proceed is assessed, go/no-go criteria, and fallback positions are to be taken if no go conditions are identified and unresolved. c) Pre-cutover checklist and post-cutover evaluation criteria. d) Transition readiness assessment, including the preliminary schedule, rollback strategy, assessment scorecards, and defined critical readiness criteria that will drive go/no-go decisions related to overall readiness/preparedness for going live. he following deliverables provide checkpoints during the olution Deliver phases of the project. The DEDs will be omponents of the Conceptual Design Documents broken out v the functions the team will deliver. The DEDs will define he acceptance criteria which will consist of Release Demos of unctionality. The exact functions in each deliverable will be adjusted with the project plan. 2) Phase 1 - Customer Services Build The customer portal unctionality for phase 1 will include permit intake, inspections and general portal functionality. 13) Phase 1 -General Operations (Manage Financials/Payments) Build -This includes payment processing and financial & accounting activities. 14) Phase 1 - General Operations Build -This includes GIS & petty integration, staff workload &Performance, otifications &letter templatesreporting and integrat ,ions.l5) hase 1 -Inspections Build -Configuration of the Inspection unctionality in the system to support permitting & x dation. Phase 1 -Permitting &Recordation Build -Completion of he permitting configuration and setup. 1 A successful demonstration is a comprehensive and effective presentation of the configured software system that clearly shows it meets the City's specified functional and www.sperid is n.com 30 24-APR-2025 working software to the City, 40) Phase 2 - Customer Service Build -The customer portal including (1) configuration functionality for phase 2 will include planning application review sessions that intake, hearing information and general portal functionality to Speridian will schedule support this phase. with the City to 41) Phase 2 - General Operations Build -This includes fee demonstrate updates to support planning, updates for staff workload & configuration changes performance, updates for notifications & letter templates, necessarytosatisfy additional reporting, integrations and data needs. functional and technical 42) Phase 2- Hearings Build -Configuration and set up to requirements and (2) manage hearings, appeals, and enforcement meetings. custom code review 43) Phase2 - Planning Build - Completion of the planning sessions (if applicable),. that configuration and set up to handle general, specific and Speridian will schedule historic plans, request for zoning information, process with the City to entitlements, and conduct site plan reviews. demonstrate and review 67) Phase 3 - Customer Service Build -The customer portal any custom code created. functionality for phase 3 will include business licensing intake, code enforcement and general portal functionality to support his phase. I) Phase 3 -General Operations -This includes fee updates licensing and fines for enforcement, updates for staff �r (load & performance, updates for notifications & letter mplates, additional reporting, integrations and data needs 9) Phase 3 -Enforcement -Configuration and set up to ianage code enforcement, process complaints and non- ompliance issues, mange notices of violations and citations nd abatement programs. Phase 3 -Licensing & Reg. -Configuration and set up to ess business license, manage professionals, external rraIs, renewals, annual registrations and conditional licensese technical requirements as will be outlined and agreed upon in the Deliverable Expectations Documents) (DED). /vwwsperidian.com 31 24-APR-2025 292.59 Data Conversion/Migration Speridian shall develop a data conversion plan that describes the level of involvement between Speridian and City staff for migrating data from the legacy system(s) and other sources into the Solution, as well as a timeline with milestones for this exercise. Speridian shall review legacy data and work with City Staff to cleanse and migrate data into the Solution. Objective(s)6 • Prepare for data migration to determine what and how data conversion activities will be coordinated, with minimal interruption to the City and staff. • Prepare a detailed plan to migrate data from the legacy system to the Solution. • Perform all necessary data migration activities to migrate legacy data into the Solution, including testing and validation to ensure successful data migration and sustain data integrity throughout all Project phases. Speridian shall be responsible for the following data conversion/migration activities and deliverables: Table 14. Data Conversion/Migration Activities and Deliverables ■ Work with the City Subject Matter Experts (SMEs) to gather inputs for the Data Conversion/M ig ration Plan. ■ Develop Data Conversion Plan - Review the City's legacy data and work with City staff to finalize the scope of data migration. Speridian will develop a pIan to specify what and how data conversion (legacy system to the Solution) will function. ■ Perform data migration Activities: 0 Conduct data www.speridian.com 17) Data Conversion Plan -Phase 1, Deliverable 44) Phase 2, Deliverable 71) Phase 3 - shall include, but not be limited to, the lowing content: a) Describe the conversion approach and methodology (e.g., processes to extract data, processes to validate data, documentation of data, data migration tools, specify methods for data cleansing and removing duplicates, etc.); data migration strategy must include the City's existing databases and describe how data will be shared between the new and existing databases while both systems are operational (if necessary). This should not be a generic document and must be customized for the City's data and systems. b) Must include: i) Initial assumptions for migration. Business rules/transformations logic involved in the migration (the City specific rules). Dependencies on other systems and data points. iv) Identify existing databases and describe how data will be shared between the new and existing 32 24-APR-2025 migration and databases while both systems are operational (if testing activities; necessary). Track and correct v) Impact to existing legacy systems during defects in accordance downstream data extract. to SLAB; vi) Validation/reconciliation requirements. Provide validation vii) Error handling. scenarios for the City approval, including viii) Test conditions. but not limited to ix) Risks/issues log. record count verification and x) Rollback condition. financial xi) Data file handling. reconciliation between the source c) Provide a data migration schedule to convert data system and the new during functional testing activities, including system. milestones and targets. Verifyand validate i) Align data migration with the Project schedule. mock migrations. ii) Describe how and when converted data will be run through all key processes, analyzed for errors and inconsistencies, and tracked until resolved. AN Include a design, configuration, and test conversion and migration process with dry/mock runs. e) Verify and validate multiple mock end -to -end migrations. f) Provide regular reports of progress and issues to the City. ■ Conduct data quality 8) Data Quality Assessment Report - Phase l, Deliverable45) WWI kingsessionsto Phasel,Deliverable72)Phase3-This deliverableshall: identify and evaluate Identify and assess data quality issues within the the major data quality legacy systems identified for migration. issues within the legacy systems Provide recommendations to resolve issues. identified for 9) Data Mapping and Conversion - Phasel, Deliverable46) migration. Phasel, Deliverable73) Phase3-This deliverable shall include: • Execute data a) Conversion Testing Results- This report should mapping and include testing results from the data conversion conversion —Map execution. legacy data to the b) Include all legacy data sources, data analysis, data appropriate fields in mapping of all data fields from our current systems to the Solution and the new system, and conversion methods. execute the c) Clearly identify any data that will not be migrated, conversion. The including an access strategy for non -migrated data. Speridian will test and www.s pe r i d i a n.com 33 24-APR-2025 validate converted data to confirm the successful completion of the data conversion 2.2.6. Testing d) Include extract, transform, and load (ETL) rules. e) Include a data dictionary. f) Specify the ETL tool and version. g) Define default data values. Speridian shall develop, conduct, and lead the City in the development and execution of a test plan, test scripts, test cases, and test input data. Speridian shall lead all testing efforts except for User Acceptance Testing (UAT). Objective(s): ■ Prepare a detailed plan to test all aspects of theSolution and implement a tracking tool to log system defects from identification through resolution. ■ Document and track expected versus actual test results, all defects and resolutions, and rework and retesting efforts for all in -scope test and defect types (refer to the tables below). Table 15. Scope of Testing Types Testing efinition Participants Unit Testing Test the individual units of Speridian During the source code or the smallest execution phase portion of the Solution, an (e.g., configuration isolated block of application & development), code, that will be included in the completed unit test. The unit test is satisfactorily prior designed to check that the block to moving into of code runs as expected. system testing Integration Test an assemblage of units to Speridian, During interface Testing ensure they work correctly third -party development and together. The Contractor shall vendors, system testing perform integration testing to external or validate the successful exchange internal of information between the stakeholders Solution and all interfacing as systems and coordinate appropriate interface testing with third -party entities and stakeholders. www.speridian.com 34 24-APR-2025 System www.speridian.com Test the entire Solution, Speridian, Occurs once Testing including components third -party development is integrated into the hosted vendors, "code complete" platform. System tests are external or for each executed with functional internal implementation; requirements, technical stakeholders must be requirement, and address the as completed information flow in the system, appropriate satisfactorily prior where the underlying assembled to UAT units are no longer addressed separately but as a whole. System testing often indicates to the development community whether the Solution is behaving as required and verifies and validates that a system can work in production. The Contractor shall perform end -to end system testing and resolve any defects discovered until system test results are produced to demonstrate the system's successful operation, ensuring that the Solution is functioning, performing, and processing documents and data correctly. Cybersecurity Test the application's Speridian, Must be completed Testing authentication, authorization, third -party prior to cutover for and data protection and vendors, each conduct a full vulnerability and external or implementation penetration test in compliance internal and alignment with the City's stakeholders security standards for cloud as providers. appropriate Stress / Test the'transaction processing' Speridian, Part of system Performance capacity of the 'system' when City testing must be Testing the system refers to a process, completed prior to application, or infrastructure to UAT for each look at behavior with standard, implementation increased, and decreased phase. 35 24-APR-2025 workload. Speridian shall perform load performance testing to validate the eventual full-scale use of the Solution by all courts and filers, including mimicking the anticipated growth in the number of users, documents, and storage requirements as the system is deployed. Speridian shall continue performance testing until performance measures are met and are expected to be met under full operational conditions. Speridian shall work with third party network resources to perform a network analysis to determine any likely network deficiencies that could lead to poor system testing results. Testing is subject to guidelines imposed by the Salesforce environment. UAT Validate end -to -end business City and Occurs after processes, comparing actual vs. business system testing and expected results. UATvalidates stakeholders prior to going live the system setup for for each transactions and user access, implementation confirms the expected and intended use of the system, verifies performance on business -critical functions, and confirms application integrity. The Contractor shall support UAT testing activities conducted by the City and business stakeholders and resolve defects to ensure the Solution functions appropriately and meets the acceptance criteria for exiting the testing phase. www.sperid is n.com 36 24-APR-2025 Regression Retest a previously tested Speridian Occurs following Testing 'system' following modification the modification of to ensure that faults have not a previously tested been introduced/uncovered due 'system' to the changes. Standard tests include reruns of previous functional tests and checks for re-emerging of previously fixed fa u Its. Table 16. Defect Levels Defect Definition Examples Level 1 A critical incident with a very high impact ■ A documented defect that causes• A customer -facing service, like a o (a) complete web portal, is down for all customers application failure or Confidentiality or privacy is application breached unavailability; o (b) application failure . Customer data loss or unavailability in one or more of authorized users' locations, or o (c) systemic loss of multiple essential system functions. 2 A major incident with a significant impact ■ A documented defect that causes• A customer -facing service is o (a) repeated, unavailable for a subset of consistent failure of customers essential functionality Core functionality (e.g., git push, affecting more than issue create) is significantly one user or ■ impacted www.speridian.com 37 24-APR-2025 o (b) loss or corruption of data. 3 A minor incident with low A minor inconvenience to impact customers, a workaround available ■ A `level I'defect with an existing circumvention procedure or a `level 2' Usable performance degradation defect that affects only one user or for which there is an existing circumvention procedure. 4 A minor incident with low impact A minor inconvenience to internal ■ A documented edge case staff, a workaround is available defect that causes failure of non -essential functionality or Usable performance degradation a cosmetic or other documented defect that does not qualify as any other service level defect. www.spe r i d i a n.co m 38 24-APR-2025 Table 17. Testing Activities and Deliverables Activities Deliverables 20) Test Plan - Phase 1, Deliverable 47) Phase 2, Deliverable 74) Phase 3 Shall describe Speridian's approach for conducting all testing activities for the Solution, including: a) System integration testing per the City's ■ Develop a Test Plan based on acceptable response times. Table 15• Scope of Testing b) Stress/performance testing, including passing Types, which outlines the scope criteria that can handle the transaction load of testing, Speridian's data. responsibilities, and the defect c) Cybersecurity/pen-testing, including levels in Table 16: Defect Levels. assurances that security controls delineate and in alignment with the City's cybersecurity framework and standards are met. d) Test data creation approach, including data refresh processes. e) Automated Test usage. 0 User acceptance testing scripts and support. g) Defect remediation release strategy and regression testing. ■ Setup and Manage Test Environment - Speridian shall plan, design, and implement a 21) Test Scripts for System Testing and UAT-Phase 1, Deliverable 48) Phase 2, Deliverable 75) Phase 3 test environment that replicates the www.s pe r i d i a n.co m 39 24-APR-2025 Production environment and network connectivity. Speridian shall load the test environment with enough data to perform effective testing. ■ Spean shall develop detailed test conditions, prepare test scripts, and utilize automated testing tools as appropriate to facilitate the testing process. ■ Conduct System Testing and Resolve Defects - For each defect identified during testing, the City and Speridian use a prioritization rating indicating the relative sequence to fix defects as defined in Table 16: Defect Levels above. ■ Speridian shall perform performance testing, including mimicking the anticipated growth in the number of users, documents, and storage requirements as the system is deployed. The Speridian shall continue performance testing until performance measures are net and are expected to be met under full operational conditions. ■ Speridian shall perform vulnerability and penetration testing as defined above. ■ Submit Final System Testing Results including vulnerability and penetration testing results. a) Step-by-step documentation of interaction between user and system and the expected behavior and pass/fail criteria for testing. b) Test scripts should provide adequate testing coverage of the Solution to ensure that all critical aspects of the Solution have been properly tested. 22) System Test Results -Phase 1, Deliverable 49) Phase 2, Deliverable 76)Phase3-that describe the following (at a minimum): a) System testing including vulnerability and penetration testing: provide the following information for system testing: i) Date scenario was executed. Person who executed the scenario. Test result status (pass/fail). iv) Defects discovered. v) Retest dates and results. vi) Justification for exiting the system test stage, including performance testing success. www.spe r i d i a n.co m 40 24-APR-2025 23) UAT Results - Phase 1, Deliverable 50) Phase 2, Deliverable 77) Phase 3 - Speridian shall demo functionality and be responsible for supporting ■ Support UAT, Defect UAT processes and ensuring UAT is completed with Resolution, and Submit UAT critical defects resolved to ensure the Solution Results. functions properly. For each test scenario during UAT, the UAT results shall describe (at a minimum): a) Acceptance test results for the overall Solution. b) Date scenario was executed. c) Person who executed the test scenario. d) Test result status (pass/fail). e) Defect, priority, and resolution log. fl Retest dates and results. g) Evidence for completion of the exit criteria for UAT§ www.spe r i d i a n.co m 41 24-APR-2025 2.2.7. Training and Knowledge Transfer Speridian shall be responsible for developing knowledge transfer and training plans, developing training materials, and conducting City training. Objective(s): • Train each user on the new system functionality and how to perform their day-to-day tasks within the new system. • Develop and deliver training materials and courses defined in the Training Plan and provide a Training Completion Report. Speridian shall be responsible for the following training and knowledge transfer activities and deliverables: Table 18. Training and Knowledge Transfer Activities and Deliverables Activities Deliverables 24) Training Plan - Phase 1, Deliverable 51) Phase2, Deliverable78) Phase 3 - Speridian shall create a Training Plan for each stakeholder group and provide a training curriculum and materials that describe the following (at a minimum): ■ Develop a Training Plan detailing the a) Train team members on their roles and responsibilities. different stakeholder b) Methodology for developing and validating training content. groups of trainees as c) Plan to deliver Train the Trainer and Core Team & well as the training Information Technology (IT) end -user and Solution methodology and administration training. High-level training schedule, courses to be used including training milestones. for each. d) Methodology Speridian will use to measure and assess the effectiveness of training. 25) Training Curriculum and Materials Phase 1, Deliverable 52) Phase 2, Deliverable 79) Phase 3 -Speridian shall create a training curriculum and materials to support end -user ■ Develop a detailed training and Solution administration training (e.g., user training curriculum, administration, business rules administration, workflow prepare training administration). This deliverable shall include, but is not materials, and deliver limited to: training to end users a) Course presentation materials/user manuals and guides. and City technical staff. b) Course presentation materials that are current with the configuration and production release. c) Recorded training videos. d) Student training exercises. e) Pre -assessment and post -assessment materials. f) Training data specifications fortraining exercises (if www.sperid is n.com 42 24-APR-2025 applicable), including training data initialization procedures. 26) Training Completion Report -Phase 1, Deliverable 53) ■ Deliver training Phase 2, Deliverable 80 Phase 3 - Speridian shall deliver courses defined in training courses defined in the Training Plan and provide a the Training Plan and Training Completion Report that includes the following (at a provide a Training minimum): Completion Report. a) Summary of all training provided, including course, ■ Provide adequate date, and attendees. end- user support, b) Summarized training exercise results with satisfaction whether through user survey results (survey to be distributed to all manuals or online stakeholders participating in formal training classes). help. c) General observations of completed training and future training recommendations. www.s pe r i d i a n.co m 43 24-APR-2025 2.2.8. Deployment/Go-Live The Speridian will deploy the Solution by the City -approved deployment strategy and cutover plan. Deployment will include a cutover to the Solution, activation of interfaces, providing go -live support, issue resolution, and conducting a post-godive assessment. Objective(s)0 • Finalize and execute the set of activities identified in the Cutover Plan to cut over the Solution into production. The following table identifies the minimum deployment/go-live activities and deliverables for which Speridian shall be responsible. Table 19. Deployment/Go-Live Activities and Deliverables ■ Confirm the overall readiness of the hosted infrastructure and other third -party -provided components to support the Solution application and its operation. ■ Submit updated versions of previously developed plans to reflect activities to be undertaken as part of production support. 27) Go -Live Readiness Report and Updated Artifacts - Phase 1, Deliverable 54) Phase 2, Deliverable 81 Phase 3 - to inform go/no-go decision. In addition, Speridian shall provide updated artifacts (a list of associated deliverables is below); each report will cover one phase of deployment and should include the minimum set of components defined within this Statement of Work (SOW) and as agreed to with the City during implementation: a) Project Management Plan: i) Risk and Issue Management Plans (note: associated logs would carry over from the Project to production). Integrated Change Management Plan. Communications Management Plan. b) Deployment Plan. C) Security Plan. d) Disaster Recovery and Business Continuity Plan. e) Infrastructure Services Plan. f) Test Plan. i) Training Plan, Curriculum, and Materials. www.spe ri d i a n.co m 44 24-APR-2025 ■ Submit the final As -Built System documentation. ■ Submit the Cutover Completion Report. ■ Start providing Production Services. ■ Monitor the production environment to report on operations and performance metrics against requirements defined in Attachment G - Service Level Agreement transaction volumes, and status of application support and problem management activities. ■ Submit updated roles and responsibilities and resumes for key production support staff. Integrated Change Management Plan. Communications Management Plan. 28) Final Technical Documentation Phase 1, Deliverable 55) Phase 2, Deliverable 82) Phase 3 Provide documentation with sufficient depth and clarity to enable technical personnel to understand the underlying structure and function of system components to troubleshoot the application interfaces (including platform, network, and security interfaces), to perform all global and operation duties, and to plan for potential future integration with other applications. 29) Final As -Built Configuration Documentation - Phase 1, Deliverable 56) Phase 2, Deliverable 83) Phase 3 —Provide documentation for each of the delivered environments, including the results of smoke tests. The Speridian shall provide documentation specific to the City's Solution implementation. 30) Cutover Completion Report -Phase 1, Deliverable 57) Phase 2, Deliverable 84 Phase 3 — This report must validate the full transition of the Solution into production. 31) Updated Cutover Plan and Final Cutover Plan/Schedule -Phase 1, Deliverable 58) Phase 2, Deliverable 85) Phase 3 a) Speridian shall update the preliminary draft of the Cutover Plan created as part of the Development and Configuration phase with the finalized set of activities to cutover the Solution into Production. b) The Final Cutover Plan shall include a detailed schedule that clearly defines key milestones, deliverables, tasks, and responsibilities. Using the Cutover Plan as a guide, Speridian will lead the deployment/cutover effort. www.s pe r i d i a n.co m 45 24-APR-2025 2.2.9. Transition and Post -Production Support and Maintenance Upon each go -live, Speridian will coordinate the transition to its support and maintenance team as it initiates production. Prior to deployment, Speridian's team will develop processes, policies, and procedures for post -production support. Objective(s)0 • Keep the initial implementation active until all deliverables have been accepted in accordance with accepted criteria before closeout. Upon going live, Speridian shall be responsible for the following production support and transition activities and deliverables: Table 20. Production Support and Transition Activities and Deliverables ■ Complete Project closeout and production readiness activities. Ensure the following have been addressed: ❑ The City has accepted all deliverables. ❑ All outstanding issues and defects have been resolved or addressed. ❑ The Speridian Project team has documented the lessons learned and best practices identified during the Project. ❑ All Project artifacts have been 86) and SLAs. SSperldian TECHNOLOGIES ■ Post -Production Services —Once the system is in production, the Speridian will be responsible for providing ongoing production operations, upgrades, and maintenance services. Afinal comprehensive list of services will be included as an agreement in the Contract between the City and Speridian. 32) Monthly Production Support Templates - Phase 1, Deliverable 59) Phase 2, Deliverable 87) Phase 3 — Speridian shall create initial templates of monthly production support reports for the City to verify that the reports are sufficient and accurate before the Project closes. Reports shall include the following: a) Maintenance services completed per period. b) Maintenance services in progress for the period. c) Maintenance services planned for the next period. d) Upcoming planned release schedule (minimum of 6 months forward -looking). e) Risks and issues. 33) System Support &Warranty -Phase 1, Deliverable 60) Phase 2, Deliverable 88) Phase 3 - Speridian shall document the system support and warranty. 89) Annual Disaster Recovery (DR) Test: The annual test is completed, and the DR test results shall be made available to the City and accepted bythe City by the criteria agreed upon by Speridian and the City before the execution of each test. 90) Release Documentation: Release Documentation for major and minor releases, delivered to the City within agreed upon time prior to the Release Date. www.s per i d i a n.co m 47 24-APR-2025 Ssperidian TECHNOLOGIES 2.3. Requirements The detailed scope of work includes the requirements defined in the following documents that are attached as Attachment A and Attachment B. Each line item in the exts is addressed for being accomplished with Configuration, Business Rules automation, via customization, or with integration to other systems. Requirements that are accomplished via third -party integrations are also defined in the integrations section. 2.3.1. Line Items from Attachment A & B not in scope or limited Technical and Functional requirements as defined by the comments in the exhibits are included in scope. The following Optional items are exceptions or needed clarifications: ID Requirement Explanation or Comments Functional Exhibit A B79 The system shall have Optical Optical Character Recognition Character Recognition (OCR) (OCR) capabilities are not capabilities, for example, to improve included in the scope. the searching of text in scanned files. L6 The system shall support the ability Clariti supports dictating to dictate inspection results into a inspection results using voice device (e.g., Phone) that then recognition technology on converts the voice record into text in devices like Phones. Inspectors the System. can speak their observations, and the system converts the voice input into text, seamlessly integrating the results into the inspection record. This functionality is based on the mobile device's capabilities L7 The system shall allow for This is not currently supported handwriting to Text for Notices of and not included in the scope. Inspections, Notices of Violations, etc. Technical Exhibit B B8 The system shall allow live agents to Clariti utilizes Salesforce Chatter handle multiple web chat sessions to provide online web chat simultaneously for internal and capability for both internal and public use. public use, facilitating multiple, simultaneous text -based interactions with live agents. Chatter allows users to engage in "asynchronous" communication www.s pe rid i a n.co m 48 24-APR-2025 Ssperldian TECHNOLOGIES with live agents, which can be near -real-time, enabling seamless collaboration and support across the platform. C24 The customer web portal shall Clariti supports multiple support multiple languages (e.g., languages on the customer web English, Spanish, Tagalog, and portal through configurable Khmer, etc.). Please explain how you language settings. The system support multi -language, such as, do allows for the translation of you support Google Translate. interface elements into various languages, including English, Spanish, Tagalog, and Khmer. We will integrate with Google Translate to allow for language selection for Google translate services. C35 The customer web portal shall While it can be done the need support integration with social has not been determined so media platforms to provide real- Social media integration is not time feeds (e.g., Facebook, Twitter, included in the scope. We will etc.). Please describe how this works include links to the City's Social and if feedback can be provided. Media sites on the portal and/or in email footers. www.speridian.com 49 24-APR-2025 Sspereidian TECHNOLOGIES 2.3.2.Assumptions & Scope Parameters Introduction to Inspection and Review Limits We set limits on the number of Inspections Cl"d Reviews when scoping the implementation of Clariti Projects. There are no physical limits, but we limit the scope as we account for a series of configurations to support more advanced features. For both Reviews and Inspections, we are accounting for features like: 1. Automated creation during appropriate cycles of an application or case journey based on type or other city -defined factors. This ensures the correct reviews/inspections are presented at the right times. And depending on the outcomes subsequent cycles are created. 2. When automatic reviews and inspections are created, we also allow for automation configuration for high volumes. This automation is about understanding the resources of the city along with appropriate skills, and availability and capacity, and region (zone or location on inspections), along with requested dates and times by applicants or contractors. 3. Should the city wish to increase the limits of this type of configuration and have review types or inspection types with minimal automation (create the review or inspections) based on type only - Importing large lists in CSV or similar format is possible. 4. The city may also choose a high number of inspections or reviews that can be inserted by any user on a case or application manually as well. Fee configurations and limitations. The reasoning there are proposed limitations, applies to automation and complexity. 1. We create templates for fees to be auto calculated at the correct times of an application, case, inspection, violations or review. 2. We assume fees that have tiers/ Percentage based on application data, Flat Rate and fee on fees (Surcharges) or a combination of all together. 3. We have a special component for work items typically where the costs are multiplied by each/unit costs. These typically are seen on plumbing and electrical permits. Those are not accounted for in this list, as we can import those from a spreadsheet. 4. Within Clariti we see typically that fees from one system are reduced due to the complexity that can be created within a single fee. 5. If the City has a lot of Flat rate fees that are added manually to a case or application those can be bulk imported and would not be included in these counts, www.sperid is n.co m 50 24-APR-2025 SSperldian TECHNOLOGIES This example on the city's site for a Grading Permit is the type of complexity Clariti Can handle easily as a one or two fee templates Grading Permit 50 cubic yards ur less 51 w 1 a0 cable yards 141 l0 1,000 cubic yards 1,041 l0 10,404 cuf�ic yards 10,001 i0 10f},000 cable yard 100,001 cubic yards ar mare $A6 J pernrol E1721 perrnd 3172 for the first 100 cubic yards, plus $53 addl71 100 cubic yards or fraction thereof. &b52 far the first 1,000 cubic yards, plus $1021 addd 1,ON cubic yards or fracllon thereof. &1,57d fur tfle_first 10,000 cable yards, plu�s'$210I addtl 10,000 cubic yards or fraction thereof. �a,�16�{ fur the first 100�000 cubic yards, phis $55 f addt'1 10,000 cubic yards or fraction thereof. These are the parameters and assumptions for the Clariti ELM Project Scope. 1. The fee schedules, published on the city's websites and linked to other departments, are deemed accurate for implementation logic in the new Clariti System. We also received a list of named fees from the legacy system. 2. Where suggested by the vendor and the City approves, this ELM project aims to streamline and significantly condense the 600 record types in Appendix A- Record Types to create a more efficient workflow in the Clariti system. 3. Leveraging the breakdown in Appendix A of the RFP -Record Types, with 7 Departments,10 Divisions, 22 record names,150 Record Types, and 75 Application types, The System will be enhanced to accommodate as many unique journeys as necessary. With the information available now, the assumption is this would likely be 37 unique journeys with multiple levels of attributes and types, allowing for more streamlined service delivery. However, more journeys may be added if they are determined by the City to be needed. A Journey is a common grouping and flow of an application or permit in the system. 4. It will be determined in the discovery of the Record types that can be aligned into a single journey. This journey may be unique or adopt one of the 36 others to be defined. If through discovery it is determined more than 37 journeys are needed to meet the city's needs, then more will be added. 5. Operational and Operation Records will follow the same intake journey in the Clariti System. www.spe r i d i a n.co m 51 24-APR-2025 SSperidian TECHNOLOGIES 6. Data collected on applications will not exceed what is accessible on publicly available forms as of the proposal submittal date. The project team will be kept notified of fee changes. During each phase the goal is to use the same fees for the whole phase because changing generates rework and invalidates testing. We understand, depending on timing, fee updates may occur during the project. The project managers need to be made aware to work the fee changes into the schedule. Payment plans are invoiced in Clariti for payment by debt holders. 7. If a system interface changes during implementation, it will be accommodated by the change order process. 8. Within Clariti, the project will configure/deliver: • A baseline of 200 unique fee templates with fee logic for calculations and additional fees that don't require automation. The current fee table contains 2200 fee records. We expect consolidation and cleanup of many of these fee records, as there are historical duplicates, individual cycles, and discrete fees for tiers. In Clariti, fee logic can interpret application data and apply that to initial, base, %, tier -based, time -based, cycle\counts occurrences, inspection, reviews and renewal fees. During Discovery and Design the exact number of unique fee templates with fee logic for calculations will be determined. If that number is above 200 a change order will be necessary for the additional items. • 40 unique plan review types for assignment that require automation and additional review types that don't require automation. We understand there are 375 unique review types in the legacy system and many of those can be consolidated. During Discovery and Design the exact number of unique review types with automation will be determined. If that number is above 40 a change order will be necessary for the additional items. • 110 Inspection Types with logic for automatic assignment and additional inspection types without automation. We understand there are 503 inspection types in the legacy system, many of which can be consolidated or added as simple inspection types. Efficiencies can be achieved where cycle counts are discrete inspection types; initial, follow-up, or re -inspections will have more robust attribute data, allowing for unified inspection descriptions while allowing for uniqueness and better performance reporting and analysis. During Discovery and Design the exact number of inspection types with automation will be determined. If that number is above 110 a change order will be necessary for the additional items. www.s pe ri d i a n.co m 52 24-APR-2025 SSperldian TECHNOLOGIES • 70 form letters for outputs from the system. There are 170 in the current system, but we expect this number to be less with consolidation and optimization. During Discovery and Design the exact number of form letters will be determined. If that number is above 70 a change order will be necessary for the additional items. • 75 Unique automated email templates. • 40 unique field inspection checklists with unique checklist items/questions. • 15 unannounced reoccurring inspection types • 75 in -application alerts • 75 custom(drag/drop) excel style reports • 22 dashboards with drill downs and charts 9. Implementation of Prebuilt integration with GIS for visualization 10. Implementation of Prebuilt integration with GIS for synchronization of defined data elements 11. Implementation of Prebuilt integration with Electronic Plan review 12. The Portal and Clariti back -office will support applying for applications, scheduling inspections, charging fees and penalties, paying fees and invoices, generating and sending bills, notices, or letters, logging complaints, logging requests for service, downloading documents, viewing comments, submitting files, map interactions, viewing inspection and plan review results and comments, account management, relationships management per application, and renewals. 13. Clariti utilizes Chatter to enable a discussion forum on records, allowing for threads corresponding to different permits or projects. Chatter is included in scope but it is not the same as a live chat tool 14. Public Web Portal -Multiple Languages - four languages (English, Spanish, Khmer, and Tagalog) will be included S. Clariti Guide will provide applicants with awizard-style guide to discover application requirements and start their journey into the Clariti enterprise system. www.s pe r i d i a n.co m 53 24-APR-2025 SSperidlan TECHNOLOGIES 2.4. Integrations These are the integrations that have been identified in the requirements document. All integrations are feasible provided the system provides an open API, a requirement to interface with Clariti data is identified in discovery, and the systems are compatible with regards to authentication, data formats, data flows, storage requirements, and data transfer requirements. System limitations and the need for middleware may be identified during discovery. The final list and type of integration will be identified during the discovery sessions of the project based on this list of integrations and the final phased approach schedule and order of implementation. Infor - Licensing, On -Premises Status: Existing Speridian has built Permitting, Billing Current Type: N/A Future hundreds of integration System Type: Real Time (One- points. This will be a new time integrations if integration. deployment using a phased approach) First Due On -Premises Status: Existing Speridian has built Current Type: Real Time hundreds of integration Future Type: Real Time points. This will be a new integration HS Cloud Suite SaaS Status: Existing Speridian has built Current Type: Real Time hundreds of integration Future Type: Real Time points. This will be a new integration Bluebeam Cloud Status: Existing Clariti provides out-ofAhe- Current Type: Real Time box managed integrations Future Type: Real Time with Bluebeam. Munis Financials On -Premises Status: Existing Speridian has built Current Type: Real Time integrations with Munis Future Type: Real Time Movah/System On -Premises Status: Existing Speridian has built Innovators Current Type: Real Time hundreds of integration Future Type: Real Time points. This will be a new integration RT Lawrence (RTL) On -Premises Status: Existing Speridian has built Current Type: Real Time hundreds of integration Future Type: Real Time points. This will be a new integration www.sperid is n.com 54 24-APR-2025 5speridan TECHNOLOGIES Kubra Cloud Status: Existing Speridian has built Current Type: Real Time hundreds of integration points. This will be a new integration GIS - ESRI On -Premises Status: Existing As a certified Esri partner, Current Type: Real-time Clariti provides an out -of - Future Type: Real time the -box integration with Esri-G IS. Contractor State External Status: Existing Speridian has a CSLB License Board Current Type: Batch integration. (CSLB) Future Type: Batch Assessor Interface On -Premises Status: Existing Speridian has built Current Type: Batch hundreds of integration Future Type: Batch points. This will be a new integration Assessor Interface 2 On -Premises Status: Existing Speridian has built Current Type: Batch hundreds of integration Future Type: Batch points. This will be a new integration Simpler Reporting On -Premises Status: Existing Speridian has built Current Type: Real time hundreds of integration Future Type: Real time points. This will be a new integration Laserfiche On -Premises Status: Existing Speridian has a Laserfiche Current Type: Real time integration. Future Type: Real time OneMeeting Cloud Status: Existing Speridian has built Current Type: Real Time integration with calendar Future Type: Real Time systems. Microsoft (MS) Entra Cloud Status: Existing The system has ID Current Type: Real Time configuration options for Future Type: Real Time authentication. Go Long Beach App Cloud Status: Existing Speridian has built Current Type: Real Time hundreds of integration Future Type: Real Time points. This will be a new integration Data Extract On -Premises Status: Existing Speridian has built Current Type: Batch hundreds of integration Future Type: Batch points. This will be a new integration www.sperid is n.com 55 24-APR-2025 SSperldian TECHNOLOGIES Transworld Systems Third -Party - Status: Existing Speridian has built Inc. (TSI) External Current Type: Batch hundreds of integration Future Type: Batch points. This will be a new integration Control-M (batch On -Premises Status: Existing Speridian has built scheduling and Current Type: Batch hundreds of integration workflow Future Type: Batch points. This will be a new automation) integration Small Claims On -Premises Status: Existing Speridian has built Tracking System Current Type: Batch hundreds of integration Future Type: Batch points. This will be a new integration LA County Assessor Third -Party - Status: Existing Speridian has assessor Map External Current Type: Batch Integrations. Future Type: Batch Qmatic On -Premises Status: Existing Speridian has built Current Type: N/A Future hundreds of integration Type: Real time points. This will be a new integration Board for Third -Party - Status: Existing Speridian has built Professional External Current Type: Batch hundreds of integration Engineers, Land Future Type: Batch points. This will be a new Surveyors, and integration Geologists Possible Future City Capabilities to be Supported While the current scope includes interfaces with HS CloudSuite and First Due for all Environmental Health, CA Certified Unified Program Agency (CUPA), and other Fire Prevention work outside of New Construction, the Clariti system is fully capable of supporting these departments as part of the Clariti system. The high-level requirement to use Clariti for payment processing and customer portal may result in a lot of information from HS CloudSuite and First Due already being built out in Clariti. It will depend on the final interface requirements and how the solution is architected but including a significant portion of their data in Clariti to fulfil the requirements will allowfor an easytransition from HS CloudSuite and/or First Due to Clariti in the future. www.speridian.com 56 24-APR-2025 Ssperldian TECHNOLOGIES ELM Future State Point to Point Integration (e.g., API) iii Servicening Inspections Elgnpltr •t. "��• ;� Inspectons Conduct Fte- M.ui��: ire;perllon Inspection R:'ram i.1� 8 tA�naar Mnuul Nc Rcgfseatiorn s .� =i +. � Legend I s j 2.5. Data Conversion/Migration The migration of data from legacy systems to a new Clariti system is an important component of the project for both historical data and current/active data. Using a phased approach to implementation creates additional demands on the data migration strategy to align the data appropriately for each phase. Data migration from existing legacy systems to Clariti is a component of this SOW. A typical data migration strategy will include up to 5 data conversion passes. 2.5.1. Data Storage The City of Long Beach, CA, has a total of 169.2 GB of data storage and 1033 GB of file storage based on their user count and additional storage purchased. Explanation of Storage Allocation. 1. Base Org Storage: The base Clariti organization comes with 10 GB of data storage and 11 GB of As storage. 2. User -Allocated Storage: Each back -office user provides an additional 0.02 GB of data storage and 2 GB of file storage. With their current user count, the additional storage from users contributes significantly to the total storage capacity. 3. Additional Purchased Storage: We have also included an additional 50 GB of data storage and 100 GB of file storage to support growing storage needs. Cost of Expanding Storages www.speridian.com 57 24-APR-2025 SSperidlan TECHNOLOGIES Storage requirements can evolve as the system grows, and additional storage can be purchased through Speridian in increments. The pricing for additional storage is as foI lows: • Data Storage: $12,000 per 10 GB. • File Storage: $1,800 per 10 GB. Process of Scaling Storage: As Long Beach's storage needs grow, increasing storage is a straightforward process that can be managed by purchasing additional increments of 10 GB as needed. The cost scales directly with the amount of storage required, allowing for flexible expansion based on organizational growth or increased data usage. The storage calculation is based on both data storage (e.g., records and metadata) and file storage (e.g., documents, images, and large files). Factors influencing the need for increased storage may include: • Increased record creation (e.g., permits, applications, cases) • The size and volume of uploaded files (e.g., supporting documents for permit applications) • Historical data retention for reporting and auditing purposes Storage Utilization Estimate: A typical record in Clariti utilizes approximately 2 KB (0.002 MB) of data storage. Given that Long Beach has 169.2 GB (169,200 MB) of data storage available. • Total Data Storage:169,200 MB • Storage per Record: 0.002 M B (2 KB) By dividing the total data storage by the storage per record: This means that the City of Long Beach can store approximately 84.6 million records with their current data storage allocation. Conclusion: As the City's storage requirements evolve, the scalability of both data and file storage is flexible and predictable. Additional storage can be added incrementally based on real- time needs, ensuring there is always adequate capacity to handle expanding data volumes while keeping costs manageable. With their current setup, Long Beach can confidently support millions of records and large volumes of file uploads within their storage allocation. Also understanding that as records are closed (permits finalled, inspections closed, etc) the files will be moved off Clariti into long term file storage thus freeing up file storage in Clariti. www.speridian.com 58 24-APR-2025 SSperidian TECHNOLOGIES 2.5.2.Data Conversion Methodology Speridian has established a data migration methodology that utilizes best practices for the migration of legacy systems to the cloud. Planning: Speran, with the support of the City, will perform an initial analysis of the source system. Develop a detailed plan and data conversion strategy that outlines the conversion process and timeline, identifies potential risks, and assigns responsible team members. The detailed plan for data conversion will be articulated during this stage. Preparation: Speridian, with the support of the City, will identify the structured and unstructured data (including volumetric) that needs to be converted. Create a data map of source data to the target system, including any transformations that need to take place. If necessary, generate a snapshot of the source data that is representative and can be utilized throughout the development process. Identify any potential data quality issues in the source system and address those to avoid complications in development. Quality review should determine potential duplicates, incomplete records, inconsistent formatting, or any missing data that could be problematic. Identify any potential data security concerns (PII data, etc.) that may require the use of encryption, access controls, or other security measures to prevent unauthorized access during the conversion. Development: Speridian, with the support of the City, will develop data pipelines (ETL) to perform the conversion utilizing the established source -to -target data mappings. Gather any necessary performance metrics through this process to establish estimates to complete full conversion. Tune the pipeline as necessary to minimize the impact on the conversion timeline. Unit test conversion using small data samples by evaluating data quality in the target system. Testing: Speridian, with support of the City will establish and execute a test plan against a larger data sample size to verify the data is converted to the target system accurately. Execution: Execute the data conversion pipeline to migrate the entire source data set to the target system. If the source system will operate in parallel with the target system for a period, this pipeline may need to be run several times to convert any delta in the source system to the target. Once completed, the established test plan will be executed against the entire data set to validate all data was correctly converted and accurately reflects the data mappings. The Data Conversion process is as follows: Run Conversion - We will process the extracted data, in the CDF, using conversion scripts and routines. www.speridian.com 59 24-APR-2025 IFSperidian TECHNOLOGIES Produce Error Reports - Speridian, during the data conversion processes will produce run reports containing statistical counts of records processed and any errors found programmatically in the extracted data. Errors will point out any missing or invalid data that could not be migrated automatically. This validation will allow Speridian staff to assist in pointing out the source of any errors and correcting the errors in the extracted data files. We will rerun the validation as often as required until an acceptable validation report is achieved. Review and Validate Converted Data • We will load the data into a test instance and make it available for review. This step is performed iteratively until the desired data quality is achieved, and the conversion is ready for Production. • The City will document the plan for how the confirmation and validation that data has been converted from the legacy database to the Clariti system will be performed. • The City will review and confirm that values from the existing, legacy customer database are correctly mapped and converted to the Clariti database. • The City will review data within the test environment and report any missing or Planning Data Extraction to Data Min app g CDF Review &approve conversion to begin UAT erroneous data so that it can be corrected before the next test conversion run. This step is performed iteratively until the desired data quality is achieved and the conversion is ready for User Acceptance Testing. Corrections -The corrections to extracts and the corrections to the conversion scripts will be performed iteratively until the desired data quality is achieved and the conversion is ready for User Acceptance Testing. • Correct Extracts -The City will perform any modifications or corrections to the extraction scripts and routines that are necessary such that reported errors may be corrected. This method of resolution is most often necessary when the legacy data needs to be cleaned or generally transformed so that it can be provided in the common data format and pass validation for conversion loads. www.speridian.com 60 24-APR-2025 SSperldian TECHNOLOGIES • Correct Conversion Scripts - We will perform any modification or corrections to the conversion/load scripts and routines that are necessary such that reported errors may be corrected. This method of resolution is most often necessary when there is no identified issue with the cleanliness or format of the legacy data and it has been provided in the common -data format. Provide Updated Extract Files in CDF -The City will re -run the extraction scripts and routines and provide updated extraction files in the common data format. The repeat of the extraction process is performed so that any corrections made in the extraction scripts and routines may be realized and so that an updated, more recent set of data from the legacy database can be used for the next conversion run. This is performed iteratively until the desired data quality is achieved and the conversion is ready for User Acceptance Testing. Despite the rigorous reviews, validations, and corrections that are performed during the iterative Data Conversion Cycles, it is most common that additional corrections to either the extraction and/or the conversion scripts are needed due to issues identified during User Acceptance Testing (UAT). During the UAT cycles, the resolution of data conversion issues will be corrected in the same manner as performed during the Data Conversion Cycles; that is, per issue, corrections will be made in the extraction scripts by the City or they will occur in the conversion scripts by our team. The City will determine, due to the results of UAT, that the data conversion is approved for the Production conversion. Formal, written acceptance and approval from the business representative is obtained prior to the Production conversion. We will run the final Production data conversion, producing and providing any error reports resulting from the conversion. The City staff will review and approve the Production data for go -live. Data Quality Issues in Legacy Systems Risk: Inaccurate, incomplete, or outdated data in the legacy systems may hinder the migration process. This could lead to inconsistencies, errors, or duplication in the new ELM system. Mitigation: • Conduct data quality assessments prior to migration to identify data issues such as duplications, missing fields, and inaccurate records. • Facilitate data cleansing activities with the City's SMEs to resolve quality issues before the migration. • Implement a data validation and reconciliation process post -migration to ensure data integrity is maintained. Compatibility of Data Structures www.s pe ri d i a n.co m 61 24-APR-2025 SSperidian TECHNOLOGIES Risk: The legacy system may have different data formats, structures, or business rules compared to the new ELM system, complicating the mapping and transformation processes. • Perform a detailed data mapping exercise to ensure accurate mapping of legacy fields to the new system's data fields. • Utilize pre-existing data conversion tools (such as ETL) and customize them to ensure smooth data transformation. • Define business rules and transformation logic specific to the City of Long Beach's needs, ensuring legacy data is accurately reflected in the new system. Data Volume and Complexity Risk: The volume and complexity of data within the legacy system may cause migration delays or performance issues, leading to prolonged downtime or incomplete data transfer. Mitigation: • Develop a phased migration plan, starting with mock/dry runs to verify data volume handling and system performance. • Break down the data into manageable chunks for migration, ensuring each migration phase is tested and validated for completeness. • Implement strategies such as incremental migration, where data is moved in batches to avoid system overload. Downtime and Impact on Business Operations Risk: Migration activities may require system downtime, affecting the City's ability to perform critical operations, such as permit processing, inspections, or code enforcement. Mitigation: • Collaborate with the City to develop a migration schedule that minimizes business disruptionI prioritizing non -business hours for critical migration activities. • Utilize parallel migration processes where both the legacy and new systems operate simultaneously, ensuring business continuity during the transition. • Ensure a detailed rollback strategy is in place to revert to the legacy system in case of any unforeseen issues. Data Migration Tools and Resources Risk: Inappropriate or outdated tools for Extract, Transform, and Load (ETL) processes may lead to slow migrations, data corruption, or mismanagement during the conversion. www.spe ri d i a n.co m 62 24-APR-2025 SSperidlan TECHNOLOGIES Mitigation: • Use proven and scalable ETL tools suited for large data migrations, such as TALENT, Easymorph, or SQL Server Integration Services (SSIS) or other relevant technologies, to perform data extraction, transformation, and loading. • Ensure that the ETL tool version is compatible with both the legacy system and the new ELM system, minimizing integration issues. • Clearly define the roles of all stakeholders involved in the migration process, including Speridian's migration specialists and the City's IT team. Validation and Testing Constraints Risk: Insufficient testing of migrated data could result in data integrity issues or system malfunctions post -migration. Mitigation: • Execute multiple rounds of mock migrations to simulate real -world scenarios, ensuring data integrity, accuracy, and completeness before the final cutover. • Conduct comprehensive functional and performance testing post -migration to validate all migrated data and ensure all system functionalities are working correctly with the new data. • Use automated testing tools for quick validation of large datasets, identifying and correcting any issues immediately. Regulatory and Compliance Constraints Risk: Migrating data without considering compliance with regulatory requirements such as HIPAA, GDPR, or local data protection laws could result in penalties or legal issues. Mitigation: • Ensure that the data migration process complies with all relevant regulatory requirements, conducting an early assessment to address any compliance gaps. • Implement secure data handling protocols, such as encryption during transfer, and ensure that access to sensitive data is restricted throughout the migration process. • Collaborate with the City's compliance team to review data handling processes and validate adherence to legal and regulatory standards. Data Conversion Tools • Data Mapping: These tools will be used to map the existing data fields to the new system fields, ensuring that all data is accurately transferred. Speridian typically utilizes an Excel Spreadsheet Template that has been established for this purpose, www.s pe r i d i a n.co m 63 24-APR-2025 SSperldian TECHNOLOGIES • Data Validation: These tools will be used to validate the data during the conversion process to ensure that it is accurate and complete. Speridian will develop automated SQL scripts to validate the conversion. In addition, spot-checking is utilized to seek out conversion -specific issues. • Data Pipeline and Cleansing: These tools will be used to perform the conversion itself and potentially cleanse the data of any errors, duplicates, or inconsistencies in the source system. Speridian utilizes Azure Data Factory for this purpose. For unstructured data (documents) Speridian may make use of a document management migration tool such as Sharegate, depending on the complexity of the existing system. 2.5.3.Speridian Responsibilities -Data Migration These are the roles and responsibilities that Speridian performs in data migration. 1. Define Data Migration • Engage with the City's Subject Matter Experts (SMEs) to gather all necessary information for the data migration process, including the identification of critical data sets and legacy systems. • Develop a comprehensive, City -specific Data Conversion Plan that outlines the conversion methodology, approach for data extraction, data transformation, validation, and tools for conversion. • Design a data migration strategy tailored to the City's existing databases and specify the methods for data cleansing, removing duplicates, and how data will be shared between the new and legacy systems during operational periods (if necessary). • Review the initial migration assumptions, business rules/transformations, dependencies on other systems, and validation procedures, ensuring accuracy and alignment with the City's needs. 1. Data Cleansing and Preparation • Identify and assess data quality issues within legacy systems and present a Data Quality Assessment Report with recommendations for resolving identified issues. • Perform data cleansing activities, remove duplicates and resolving quality issues before migration to ensure a smooth data transition. 2. Data Mapping and Execution www.sper i d i a n.co m 64 24-APR-2025 5speridian TECHNOLOGIES • Map legacy data fields to the new ELM system fields, ensuring alignment with the City's requirements. • Use Extract, Transform, and Load (ETL) tools to carry out the actual data conversion, ensuring compliance with the defined data transformation rules. • Test and validate converted data through mock migrations to confirm the successful data transfer, providing detailed test results for review. 3. Mock Migrations and Testing • Conduct multiple mock migrations, dry runs, and tests to validate data conversion methods. This includes verifying record counts and financial reconciliation between the source and new systems. • Provide a detailed report on test conversion results, identifying any issues with data mapping, transformation, or inconsistencies. • Manage error handling during the migration process, resolving issues. • Initial Test loads will be done in sandboxes to validate processes and field mapping. These are typically done with sample sets of data starting with a limited amount and increasing the amount for each load. Full mock runs will be done in the UAT sandbox. The city will review the data in UAT. The number of full loads will be determined after an analysis of the data and the data migration plan. Typically, there would be up to 5 five full test data loads per each of the three phases. 4. Post -Migration Support • Provide regular reports to the City on the progress of data conversion, highlighting any issues, and tracking them until resolved. • Conduct end -to -end data validation post -migration to ensure data integrity across all phases. • Deliver final documentation on the migration process, including the data dictionary, validation reports, ETL tools used, and conversion methods. Ensure the City has a clear access strategy for non - migrated data. ' www.speridian.com 65 24-APR-2025 SSperidian TECHNOLOGIES 2.5.4. City"s Responsibilities = Data Migration These are the roles and responsibilities that The City performs in data migration. 1. SME Collaboration • Designate Subject Matter Experts (SMEs) to work closely with Speridian's team in gathering inputs for the Data Conversion Plan, ensuring all legacy systems are properly documented and understood. • Assist Speridian in reviewing legacy data and finalizing the scope of data migration, ensuring that all necessary business rules and transformations are well defined. • This process starts during the discovery phase and continues until all the data is mapped and validated. This typically takes bi-weekly meetings for 2 to 3 months. 2. Data Ownership and Validation • Provide Speridian with access to the legacy systems and databases needed for data migration and ensure data integrity. • Review and approve the validation scenarios provided by Speridian, including record count verification and financial reconciliations between the legacy and new systems. • Collaborate in the data mapping process, reviewing the mappings created by Speridian and ensuring they align with the City's data structure. 3. Data Cleansing Support • Provide insight into any known data quality issues within legacy systems and assist in the data cleansing process. • If necessary, provide resources or tools (such as Excel) to assist in the data cleansing and preparation process. 4. Testing and Feedback • The City will review data within the test environment and report any missing or erroneous data so that it can be corrected before the next test conversion run. This step is performed iteratively up to five times per phase until the desired data quality is achieved and the conversion is ready for User Acceptance Testing. www.sperid is n.com 66 24-APR-2025 Ssperldian TECHNOLOGIES • Review and validate the results Of mock migrations performed by Speridian, providing feedback and written approval to move forward with the final data conversion. • Validate and approve the final data quality after migration, ensuring that all requirements have been met before going live with the new system. • This process takes several months to complete. 5. Ongoing Communication and Review • Review progre concerns or is� ; www.spe r i d i a n.co m 67 24-APR-2025 SSperidian TECHNOLOGIES 2.6. Knowledge Transfer and Training Approach 2.6.1.Training Summary Speridian will provide comprehensive, hands-on training and work sessions designed to ensure the City's stakeholders (internal and external) thoroughly understand the new ELM System and its functionalities. The goal is to equip both technical and non -technical users to seamlessly transition from the legacy system to the new platform while achieving proficiency in managing daily tasks, advanced administrative functions, and future system configurations. 1. Discovery 8� Stakeholder Alignment Session: Understand specific stakeholder needs and workflows to tailor training content. Participants: Project stakeholders, department leaders, and IT staff. Activities: • Review current workflows, permitting, inspections, code enforcement, and licensing needs. • Identify knowledge gaps and areas requiring enhanced focus in training. • Customize training curriculum based on different user roles and responsibilities. 2. System Testing and UAT Training Workshop: Conduct end -to -end solution testing and walk stakeholders through the User Acceptance Testing (UAT) process. Participants: Project stakeholders, participating external stakeholders, key users, and IT staff. Activities: • Walkthrough of system functionalities (e.g., application submission, inspections, code enforcement, etc.). • Facilitate UAT scenarios for real-time testing of workflows. • Provide practical exercises for stakeholders to interact with the system under guidance. • Address feedback, issues, and feature requests as they arise. 3. Solution Administration Training: Equip IT administrators and core team members with the skills to manage and configure the system after go -live. Participants: IT staff, administrators, core team. Activities: • In-depth training on user administration, business rules setup, and workflow administration. www.s pe r i d i a n.co m 68 24-APR-2025 SSperidlan TECHNOLOGIES • Training on system scalability, future enhancements, and configuration management. • Training data initialization and system maintenance procedures. • Training on the creation of new reports and modifications to existing reports. 4. End -User Role -Based Training Sessions: Deliver customized training to various end - users based on their day-to-day operations and system interactions. Participants: Project stakeholders, participating external stakeholders, &other Key users Activities: • Role -specific modules for each department's interaction with the LB Builds system. • Use -case simulations for daily tasks like permit submissions, inspections, code enforcement actions, and licensing. • Hands-on practice with pre -assessment and post -assessment evaluations to measure competency. 5. Train -the -Trainer Sessions: Enable internal City trainers to train new staff or retrain teams, ensuring sustainable knowledge transfer. Participants: Core team, IT leads, designated trainers. Activities: • Equip trainers with city -specific training methodologies, materials, and guides. • Provide recorded sessions, city -specific manuals, and exercises for future use. • Train trainers to assess end -user performance and troubleshoot basic system issues. 6. Post -Implementation Work Sessions: Ensure ongoing support and advanced training for users and administrators post -go -live. Participants: All users, and administrators. Activities: • Refresher sessions based on post -go -live feedback. • Review of new system enhancements or features. • Continuous improvement work sessions to identify process improvements and system optimization opportunities. 7. Knowledge Transfer and Support Training: Ensure smooth transition and handover to the City's internal team for system management and troubleshooting. www.s per i d i a n.co m 69 24-APR-2025 SSperldian TECHNOLOGIES Participants: IT staff, core team, system administrators. Activities: • Document handover and knowledge transfer of all technical aspects %J the LB Builds system. • Provide ongoing city -specific support materials such as detailed user guides, troubleshooting FAQs, and online help portals. • Establish clear communication channels for post -implementation support. Initial Product Training Training is a pivotal component designed to empower both end users and administrators with the knowledge and skills essential for successful system adoption and utilization. This training strategy encompasses two distincttracks: User Training and Administrator Training. User Training focuses on equipping users with the necessary proficiency to navigate the system effectively, execute tasks efficiently, and leverage its functionalities to enhance their workflows. Administrator Training is tailored to empower system administrators with the expertise needed to manage system configurations, and user, permissions, and troubleshoot common issues, ensuring smooth system administration and support. Through tailored training programs aligned with the system's development cadence, we ensure that all stakeholders are equipped to maximize the system's potential and drive organizational success. The following deliverables are related to Training: 24) Training Plan - Phase 1, Deliverable 51) Phase 2, Deliverable 74) Phase 3 -Speridian shall create a Training Plan for each stakeholder group and provide a training curriculum and materials that describe the following (at a ■ Develop a Training minimum): Plan detailing the different stakeholder a) Train team members on their roles and responsibilities. groups of trainees as b) Methodology for developing and validating training conten well as the training c) Plan to deliver Train the Trainer and Core Team & methodology and Information Technology (IT) end -user and Solution courses to be used administration training. High-level training schedule, for each. including training milestones. d) Methodology Speridian will use to measure and assess the effectiveness of training. www.s per i d i a n.co m 70 24-APR-2025 SSperidian TECHNOLOGIES 25) Training Curriculum and Materials - Phase 1, Deliverable 52) Phase 2, Deliverable 75) Phase 3 - Speridian shall create a training curriculum and materials to support end -user ■ Develop a detailed training and Solution administration training (e.g., user training curriculum, administration, business rules administration, workflow prepare training administration). This deliverable shall include, but is not materials, and deliver limited to: training to end users a) Course presentation materials/user manuals and guides. and City technical staff. b) Course presentation materials that are current with the configuration and production release. c) Recorded training videos. d) Student training exercises. ■ Deliver training courses defined in the Training Plan and provide a Training Completion Report. ■ Provide adequate end- user support, whether through user manuals or online help. Technical Training e) Pre -assessment and post -assessment materials. f) Training data specifications for training exercises (if applicable), including training data initialization procedures. no Completion 26) TrainiReport -Phase 1, Deliverable 53) Phase 2, Deliverable 76) Phase 3 - Speridian shall deliver training courses defined in the Training Plan and provide a Training Completion Report that includes the following (at a minimum): a) Summary of all training provided, including course, date, and attendees. b) Summarized training exercise results with satisfaction survey results (survey to be distributed to all stakeholders participating in formal training classes). c) General observations of completed training and future training recommendations. This training is not required and would suggest the City become familiar with Salesforce Trailhead for Technical orientation: https://trailhead.salesforce.com/ Train -the -Trainer Training per Phase We will provide train -the -trainer training and City specific documentation to the City trainers on the use of the Clariti system before the system go -live. This task will train assigned users on the use of the Clariti system before the system go -live and will prepare them to train other users. www.speridian.com 71 24-APR-2025 Ssperidian TECHNOLOGIES The Project Managers will collaborate with business representatives to define and propose the appropriate mix and duration of training classes up to the number of days proposed. Having the business representative participate develops trainers that can each future courses as well as provide end -users with the business -specific context or perspectives on business processes. Customized training for specific business processes outside of the system are not included and will need to be negotiated utilizing the change control process if required. It is recommended to name at least ten(10) staff that will actively participate in the training courses and then serve as local SMEs during deployment. We will prepare and provide training to the assigned trainers, with a maximum of twenty-five (25) students. The training schedule will be decided and agreed to between the Project Managers. Any included documentation or guides will be provided in an electronic copy for distribution to participants. The City will be responsible for providing all computers and facilities including internet connections, projectors, and whiteboards. This training will take up to five (5) business days over one (1) week. The training session will end with an evaluation where users may provide feedback on the trainer, the material covered, and the overall class. Super User Stake holders who will own the application on day -today basis User TTalnlnp A CM1DrePenYve uaer lra..nnq wwl 4 a.v.a.d to the key saws of Clitmt's ream *ho Can play the note of a "Aiwn to lieohN use" Thoroughly undwuasrd r.q the appcc anon funchonanty rMroughly underslytWq 6lfererN .na+ per las and tM aces„ [ol'Irds applrcabb to axn c/ them Iraininq the end sawn on w hoto .ea IM nVicatan bosh an thaw fairs and respons.t+. l hn.c+ ltesonp and use, baLK duelws lJ 4ormandinq the of lP.e fysta+i D fforrnrnq the day'tod" bass adrnnytralon of the 1pDh[.N ron Super Using Training per Phase Admin Trolniny inlMnq br C6eaat'a ErsWores wry w+�l play tar Mae of A& arld would be �nroaved A peownrrq adaaakdVt the twin in he apokatrons 1h Trarn)ng Materrars saw saonalala t>kP VFdees Neee IOdew CertrlrcotIons Henatrdn rnW aht■ Exams & Qura05 Comm" nebwa eeCom Additional Super -User Training will be given with Train the Trainer for those individuals that may be trainers but may also take lead roles within their departments. ■ Process Walk Through: Speridian will walk the Super Users through the different functional processes built within the system. This will be done via a presentation. ■ Supervisor Training: Here the Super Users will be trained on the tasks that a supervisor should perform within the system to efficiently run his team. ■ Management Training: The Super Users will be explained how the management can use the system to track the overall progress of the department/Organization. www.spe r i d i a n.co m 72 24-APR-2025 SSperidan TECHNOLOGIES ■ Do's & Don'ts: Super Users will be briefed about the do's and don'ts for a Super User and other profiles created within the system p User Training per Phase Thi Speran's User Training is designed to train Project stakeholders, participating external stakeholders, key users, and IT staff to use the Salesforce and Clariti technology and corresponding ELM solution. The process for this type of training includes: ■ Analyzing the specific knowledge and skills required by the users. ■ Developing customized training materials and resources for the users. ■ The training will be in -person, virtually, or through self -paced learning. ■ Providing ongoing support to the users reinforces the training and addresses any questions or issues. Our Team will deliver training in a blended model, combining self -paced and instructor - facilitated courses as outlined in the Table below. We have found that users need a combination of functional overview, business process, and role -based training. Therefore, we focus our training development and delivery offerings to the client in these areas. We will also incorporate best practices such as: Delivering an understanding ofthe deployed solution ■ Providing training based on role -based needs. ■ Utilizing real work transactions, processes, and procedures. The various steps involved in the training sessions are: ■ Step 1: PowerPoint presentations will be used to explain the concepts. ■ Step 2: This is followed by a demonstration of the functions of the new system. The sessions also include hands-on time where the client's Project Team Users practice the transactions explained to them during the sessions. ■ Step 3: Users undergoing training are given tests (a blend of theory and practice) to assess their understanding of the concepts. pmPriiiiiiiiiiiiiiI III Training Manuals Process overview and step- by -step navigation Classroom/Online Self -paced PowerPoint Presentations Slides containing process Classroom/Online flows, business rules, and key Instructor -led summary points, used to help facilitate instructor - facilitated courses Hands-on Exercises Realdife examples for users Classroom/Online to perform in a training www.s pe r i d i a n.co m 73 24-APR-2025 Ssperidian TECHNOLOGIES environment. Used to reinforce instructor -led demonstrations User Training Deliverables and Purpose Administrator Training per phase We will provide administrator training for the city -assigned system administrators. These system administrators will be trained in how to navigate and maintain the administrative configurations that are available to users with elevated permissions in the Clariti system. These are things like adding new fees, modifying fees, creating new reports, modifying reports, adding new workflows and application types, modifying existing workflows and application types, creating new reviews and inspections, modifying existing reviews and inspections, understanding how each interface is configured and how it works, understanding of complete system architecture including all interfaces etc. This task focuses on training agency staff (power users, system administrators, and/or SMEs that are very familiar with business rules and requirements on how to navigate and operate the system and maintain the system configuration. They will be the lead business representatives who will be the first point of contact for support for the application and should be available to facilitate future training sessions for agency staff. We will train a combined maximum of up to five (5) assigned system administrators in the configuration and administration of the system. This training will take up to three (3) business days over one (1) week. This training will be conducted in the Training environment. The City will be responsible for providing all necessary training facilities and equipment, including computers for each student, connections to the Test environment, and projector and whiteboards. Any included documentation or guides will be provided in an electronic copy for distribution to participants. The training session will end with an evaluation where users may provide feedback on the trainer, the material covered, and the overall class. Online Training Platform Speridian's Certified Trainers have comprehensive experience delivering training programs in Online mode and Classroom mode. One of the highly appreciated benefits of our Online training sessions is the Training Video Recordings shared with the City, which the City can leverage in training more resources or future references. Speridian typically uses Teams meetings to conduct training remotely. As part of that training, the staff will be given exercises to assess their comprehension. Another approach that we used was to let the trainee go through the system with the instruction of the trainer so they get real hands-on experience. www.s pe r i d i a n.co m 74 24-APR-2025 SSperidlan TECHNOLOGIES Our training plans are agile and designed to meet the audience's expectations. During our training planning sessions, a thorough assessment of the audience, technical skill level, and solution experience is taken into consideration when crafting the Training batches or groups. Ensuring the message is reached to everyone who is part of the training. We design appropriate training for the new application Users and the City's designated application Administrators. Training Deliverables As part of the proposed training plan, the following would be the Training Deliverables: Training M aterial� ' User Manual Examsl Tests Raleplay Sessions Help videos Training Dalasheets Ivil`1.� Other support Does Rewdings ■ The training materials shared are designed in such a way that they are easy and simple to understand for users of any level of Technical skill. ■ By referring to the Videos and Screenshots with step-by-step guidance provided as part of the training materials ensuring a successful completion of the Hands-on application for the Trainees. ■ Roleplays and 'A Day in Your Life' scenarios are some of the most successful techniques used by our trainers in training the users and admins. Training feedback and reviews are collected after every session to ensure continuous improvement in our training methodology. Customized Training Documentation Teamwork and a trusted partnership between the Speridian and the City project teams are crucial to smooth training. This partnership begins during the Design and Development Phases of the project. We will collaborate with the City stakeholders in the development of training materials, such as participation in the initial business process meetings, change management sessions, and interim reviews of training materials. www.speridian.com 75 24-APR-2025 SSperidian TECHNOLOGIES The training material developed will include user manuals, administrative manuals, Job aids, and FAQs. These will be delivered as training manuals and training videos. These manuals and videos can be leveraged by the City post -Go -Live for future training and new employee onboarding. With early exposure to our training methodology, development practices, and procedures, the team will better understand our training approach, thus making the training process smoother. 2.6.2. TRAINING RISKS End -User Availability: Scheduling conflicts or limited availability of key personnel users, core core team members, and IT staff) for training sessions could hinder knowledge transfer and skill acquisition. Action: Speridian will work closely with the City to develop a flexible training schedule that accommodates the availability of key personnel. We will implement options such as on - demand, recorded training sessions to ensure staff can access training materials at convenient times. Additionally, a centralized training portal will be provided to enable self - paced learning and tracking of course completion. Varying Skill Levels Among Trainees: The varying technical proficiency of trainees, from basic to advanced users, could create a gap in understanding and reduce overall effectiveness of the training program. Action: Speridian will customize the training materials and curriculum to cater to the diverse technical skill levels of the City's personnel. Training will be segmented based on roles (end -users, system administrators, technical staff) and proficiency levels, ensuring that each group receives the appropriate level of detail. Pre -assessments will be conducted to gauge current skill levels, and training will be adapted accordingly. Post -assessments will verify the knowledge transfer's success. Knowledge Retention Over Time: Training delivered early in the implementation process may result in diminished retention of knowledge by the time the system goes live, particularly if there is a significant time gap. Action: Speridian will introduce a phased training approach with refresh sessions as part of the training strategy. Recorded training sessions, user manuals, and quick -reference guides will be made available for continued access by City staff. This ensures consistent knowledge retention and a just -in -time refresher prior to the system's go -live date. A post-godive support phase will also be included to provide real-time assistance and answer any questions that arise as users begin utilizing the system. www.s pe r i d i a n.co m 76 24-APR-2025 SSperidian TECHNOLOGIES Customization of Training Materials: Training materials that do not fully reflect the City's unique configuration and business processes may confuse end users and reduce the overall effectiveness of the training. Action: Speran will ensure that all training materials, including user guides, manuals, and course materials, are customized to reflect the specific configurations, workflows, and business rules of the City's ELM system. Prior to formal training sessions, the content will be validated in collaboration with the City's project team to ensure that it accurately mirrors the system as implemented. Resistance to Change: End -users and staff may resist adopting the new ELM system, which could affect the success of the training and the system's overall effectiveness. Action: Speridian will integrate change management strategies into the training process. Early engagement with key stakeholders, frequent communication regarding the benefits ofthe new system, and hands-on workshops to demonstrate improvements over the legacy system will reduce resistance. In addition, our training sessions will emphasize howthe new system improves daily workflows, thereby fostering greater user acceptance. Technical Infrastructure Issues During Training: Potential technical issues such as system downtime, connectivity issues, or inadequate access to the training environment could disrupt scheduled training sessions and impact the training effort. Action: Speridian will conduct thorough testing of the training environment prior to the start of any session. Backup plans, such as offline training materials, alternative environments, or rescheduling options, will be in place to ensure that training can continue even in the event of technical disruptions. A support team will be available during all training sessions to address any technical challenges in real time. Training Effectiveness Measurement: Without clear metrics to assess training effectiveness, it may be difficult to determine whether the training objectives have been met and if end -users are adequately prepared to use the system. Action: Speridian will implement a comprehensive evaluation methodology, including pre - assessments, post -training assessments, and satisfaction surveys. Feedback will be used to continuously improve the training program, and further training or support will be offered to individuals or teams that need additional assistance. www.s pe r i d i a n.co m 77 24-APR-2025 SSperidlan TECHNOLOGIES 2.7. Project Management Approach Speridian project planning adheres to tried and true methods and procedures that we have applied to hundreds of successful projects and will ensure that the project meets the City of Long Beach's requirements on time and within budget. 2.7.1. Project Management Approach The following areas represent the critical project management elements and how we plan to approach each aspect of this project, xoPp Management Issue Status Managrm on' MPotings Gisk . Communication Managemrnl ' Project Project Control and O Closure Planning . Execution . Monitoring I Projact Plan BaxW • • M14il�onal tmplrmrntation j Internal PraesSes Kick -Off Tn:r Strategyggand Pl an.\\` /. . naming Cu and lGo1lncatSl�aPegY '\. Tlan Trrasnu�tion Slral lY Risk & Issue Communication anaMement •s...�._,..- •. ::�-:,_,..��_,o.:.,�a• 9 Management Speridian will assign a project manager to oversee this project, ensuring standard project controls, including: ■ A central repository for documentation ■ Project budget ■ Project schedule ■ Issues tracking tool ■ Risk tracking tool ■ Weekly status meetings ■ Immediate communication to the client of any potential risks, scope changes, or concerns The Speridian Project Manager will be responsible for the overall project and coordination of project management activities with City's Project Manager. The Project Managers will be responsible for coordinating all engagement activities, scheduling resources, and serving as the single point of contact for Speridian and the City for this engagement. The Project will be managed using formal project management methodologies consistent with the Project Management Body of Knowledge (PMBOK) framework. The following is a brief overview of the project plan's phases and the tasks that will be performed to manage the Project: www.sperid is n.com 78 24-APR-2025 SSperidian TECHNOLOGIES Project Initiation: ■ Facilitate Project Kick -Off Meeting to confirm scope, deliverables, and timeline. ■ Establish Project objectives and success criteria. ■ Identify all assumptions, dependencies, and constraints. Establish governance for the Project and teams. Project Planning: ■ Perform stakeholder analysis and establish a Communication Plan. ■ Identify all site readiness items/tasks. ■ Work with technical team(s) to establish an approved Project Plan/Schedule. ■ Confirm Change Management Procedures. ■ Define transition/ongoing support strategy. Project Execution: ■ Drive and manage implementation efforts per the established Project Plan. ■ Define and execute the Test Strategy and Cutover/M ig ration Plan. ■ Execute post -live transition strategy. ■ Execute planned training (if applicable). Control and Monitoring: detailed ■ Identify and manage risks and execute mitigation plans. ■ Identify, record, and facilitate resolution of all issues. ■ Monitor scope creep and execute required change requests. ■ Conduct weekly status meetings and deliver communication on status to project stakeholders. ■ Communicate all aspects of project work as defined in the communication plan closure. Issue/Risk Management Procedure: The following procedure will be used to manage active project issues and risks during the project: ■ Identify and document project issues and risks. • Analyze &Prioritize, Plan &Schedule, Track &Report, Control. Monitor and reassess active issues and risks weekly. Active issues and risks will be monitored and reassessed weekly. Mutually agreed upon issue escalation and risk management processes will be defined at the outset of the project. Communication Plan: www.sperid ian.com 79 24-APR-2025 SSperidian TECHNOLOGIES Effective communication represents one of the most crucial success factors for any project. Communication management starts early in the project during the project -planning phase with the focus on identifying the stakeholders and documenting their communication needs in the communication management plan. ■ Identify stakeholders and document their communication needs in the communication management plan. ■ The Speridian Project Manager will be the primary contact for all communication with the City. 2.7.2. Communications Management Approach Effective communication is a key component of the overall project and organizational change management. The Communication Plan provides an organized and planned approach to the delivery of key communications throughout the project. The plan will clearly assign responsibility and outline the schedule of the communication to key audiences and identify the most effective communication method. At the start of the engagement, a Communication Plan will be developed to document a schedule of communications with each stakeholder group identified. This will ensure proper communication protocols are established at the start of the engagement. The best communication methods for each of the stakeholder groups will also be identified. We will determine the most effective communication methods in performing day-to-day tasks and communications among all team members. Speridian, prioritizes effective communication and timely issue resolution to ensure the success of our client engagements. We understand that clear and open lines of communication, coupled with a well-defined escalation path, are vital for addressing concerns and resolving issues promptly. Our comprehensive approach to communication and escalation guarantees that your voice is heard, and challenges are addressed at the appropriate level of senior leadership within our organization. Communication Channels Speridian provides a range of communication channels to facilitate seamless and efficient collaboration with our clients. These channels include: Channels Description Project Team We establish dedicated project teams comprising skilled professionals Communication who serve as the primary point of contact for all project -related communications. They maintain ongoing communication through regular status updates, project meetings, and progress reports. Account our dedicated account manager is available to address any non- Managers/Engagement technical concerns or inquiries that may arise during the engagement. Director They serve as a single point of contact, providing personalized attention www.speridian.com 80 24-APR-2025 5speridian TECHNOLOGIES and ensuring that your specific needs and expectations are understood and met Email Communication We encourage email communication for routine queries, requests, and non -urgent matters. Our teams are highly responsive and committed to providing timely and comprehensive responses to your inquiries Collaboration Tools Speridian utilizes collaboration tools that enable real-time communication and document sharing. These tools facilitate efficient collaboration, allowing project teams and stakeholders to stay connected and collaborate effectively, regardless of geographic locations 2.7.3. Issue Resolution Methodology Issue management is an iterative process throughout the project and involves the tracking of active issues that are impacting the project. Issues will be identified, documented, and assigned an owner in the risk and issues log. Reporting will take place at regular risk and issue meetings. In addition to identifying, assessing and assigning issues, we would monitor them throughout their entire lifecycle to resolution. Citywould see regular reports on issues. We will train City staff on using these monitoring and reporting tools and provide access for project leadership and identified stakeholders. Issue Resolution Process: Speridian will support the city by leveraging our existing framework for incident and problem management. Team members will check and update the issue tracking tool daily. The City and other Project stakeholders may access the PMO dashboard to identify issues and view status. Our issue resolution process is as follows. Issue Resolution Process Our methodology: �:f13fd�Yf1: ■ Enables team members to document items in one common repository. ■ Captures details about each issue consistently. www.spe r i d i a n.co m 81 24-APR-2025 Ssperidan TECHNOLOGIES ■ Provides an audit trail of decisions made and actions taken regarding issue resolution. ■ Enables team leads to assign and follow up on items assigned to team members. ■ Provides management reports to track, manage, and analyse issues in various ways (such as by team, by person, or by issue type) We will work with City to continuously monitor and manage the issues through resolution and communication to the Project team to rank issues based on user impact, policy impact, and project impact and determine the required action. This approach would enable us to resolve critical issues first. We would work with City to assign appropriate resolution timeframes to issues per their priority as defined in the mitigation plan. If the issue owner cannot resolve the issue during the initial timeframe, we would reassess issue priority. At times, low -priority issues can become high -priority issues over time, and other times we may need to adjust priorities if the impact of the issue changes due to unforeseen factors. Once we have resolved, tested, and verified an incident fix, we would notify the responsible Team Manager of the solution so that designated team members can implement it. Organizational/User Policy Impact Project Impact Impact Critical business Prevents project progress State or Federal Immediate processes cannot policy violation and jeopardizes project proceed schedule Critical business Potential State or Impedes project progress process impeded; Federal policy due to multiple work unit High progress made but violation dependencies not finalized Critical business Policy decision Project work units can process affected: potentially affects continue: may impede Medium workaround exists work units approval Policy decisions Project work units can Non -critical business may affect future continue; non -critical Low process release business functionality www.speridian.com 82 24-APR-2025 Ssperidian TECHNOLOGIES 2.7.49 Risk Management Methodology Risk management is an iterative process that occurs throughout the project life cycle and allows the project team to anticipate, prevent, and/or mitigate potential problems. Our Risk Management approach consists of defining the process for continuous risk management that will be used to reduce the impact of risks on the project. To continuously manage risks, the project team will identify, analyze, and the Risk Log, regularly assess and report needed, throughout the project lifecycle. These are some of our objectives: plan responses to risks and document them in risk status, and launch risk control actions as • To identify and document risks to the project, and analyze the impact and probability to identify those that have the greatest potential to compromise the project's objectives • To prioritize the identified risks and to develop mitigation and contingency plans where appropriate in consultation with appropriate project stakeholders Common risks on projects of this magnitude are associated with: ■ Resource contention with other City 's initiatives ■ Data management issues, poor data, extensive data cleansing needs • Dependencies on external integrations ■ Risks are one of the key KPIs tracked and communicated in a daily basis. Proper contingency actions will be taken before the risks can become actual issues. 2.7.5. Quality Management Methodology Quality Management includes all activities that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken. ■ Our Project Quality Management includes ■ Quality goals of the project ■ Quality strategy to achieve the project quality goals ■ Roles and Responsibilities related to project quality activities planned project quality activities involved in Quality Assurance and Quality Control ■ Defect management process 2.7.6. Configuration Management Methodology As part of the implementation Speridian will perform all the configuration of the system to make it functional and to meet the City's needs. That applies to all environments, development, UAT, and Production. Speridian will train the City Administrators to be able to update the configuration of the system. As part of the training, it may be worthwhile to let the City Administrator do some of the configuration work for the experience, but it is not required. www.spe ri d i a n.co m 83 24-APR-2025 SSperldian TECHNOLOGIES Speridian will perform a thorough design and discovery phase with the help of the City. All information gathered during this phase will be utilized to create workflows and a functional design document. The functional design document will then be reviewed by the City, with the help of Speridian, and once an agreement is made, the system will be built based on the requirements and workflows laid out in the design document. Speridian will complete the majority, if not all the configuration based upon the information gathered during design and discovery, and then signed off on through the functional design document. 2.7.7. Change Control Methodology Major system upgrades or changes provide opportunities for an organization to closely identify and review the way they currently do business, make changes to current processes to improve the quality of their services, gain operational efficiencies, and/or find cost -saving opportunities. Our approach includes four key components: ■ AS IS: Identifying the key business processes for the City and its users involved in the process, stakeholders, business challenges/constraints/bottlenecks, etc. During this phase, we will conduct process review interviews and document in detail those processes to fully capture the process lifecycle. The documented AS -IS processes will be validated by the process owners. ■ TO BE: Leveraging the detailed as -is process flowcharts, this phase focuses on the re- design and seeks opportunities for improvement. Speridian will assist the OCM team in communicating the to be process through various workshops and hands-on sessions. ■ Recommendations: Once the AS -IS and TO BE workshops have been completed and the processes documented, our BPI/OCM will prepare a Findings and Recommendation report to present to the City SOS PM, other key stakeholders, and decision makers. Implementation: Based on the City SOS agreement, sign -off on the recommendations, and approval to move forward with the changes, the new processes may be implemented as part of the overall implementation and organizational change management strategy. www.speridian.com 84 24-APR-2025 Ssperldian TECHNOLOGIES 2.8. Design and Development Strategy 2.8.1. Requirements Analysis Approach Speridian will conduct discovery sessions or joint Application Development (JAD) meetings to gather information from existing SMEs and project stakeholders. One advantage of having SMEs fill out a pre -discovery workbook is that it allows them to consider their processes and needs in advance. This preparation ensures they come to the discovery sessions better equipped with relevant information. All collected information is recorded and used as input to the final solution. These sessions are conducted with the individual departments and external stakeholders. We use standard JAD methodology for conducting discovery and design sessions. The process begins with planning, which involves identifying each system functionality such as planning, permitting, inspections, etc. and determining who owns and who is involved with each functionality. Typically, this is organized by department, and we schedule SMEs from each department to provide input during a series of meetings. As part of the planning process, we will demo our City and County of Speridian application that reflects best practices for the Clariti solution. This provides a starting point to understanding the application and its capabilities and it allows the team to more quickly align on the solution. We also provide SMEs with a workbook to complete before the JAD sessions. This preparation helps them organize their thoughts and ensure they have considered key processes before the meetings. During the sessions, a scribe will record and document all findings. 2.8.2. Inclusion of external stakeholders in the design development strategy External stakeholders, as identified in Table 2: City of Long Beach External Stakeholders, are integral to developing a solution that effectively addresses their requirements. Speridian has incorporated external stakeholder participation in key project activities, including Joint Application Design sessions, User Acceptance Testing, and End User Training. The OCM RACI chart in Section 4, Organizational Change Management Approach, details the specific methods for engaging and communicating with external stakeholders. As noted in Section 4, "Berry Dunn will lead the Organizational Change Management efforts for the project, with Speridian participating as defined in the OCM RACI chart." Speridian will ensure any unique circumstances related to including external stakeholders are facilitated, such as: ■ Facilitating meaningful external stakeholder inclusion (e.g., anonymizing sample data to protect personally identifiable information) www.sperid ian.com 85 24-APR-2025 SSperidian TECHNOLOGIES ■ Capturing stakeholder feedbackthrough accessible methodsthat accommodate users with varying technical expertise (e.g., feedback mechanisms that an average user could be expected to be able to use without training) ■ Implementing appropriate updates based on external stakeholder input while filtering feedback that falls outside the established project scope (e.g., capturing feedback concerning the number of steps to submit an application, then reviewing the feedback and deciding not to incorporate the feedback because it is in contrast with City statutes) 2.8.3. Validation of Requirements As part ofthe discovery and design phases, the City has the opportunityto provide feedback at all stages. Requirements are refined and documented during the JAD sessions and subsequently reviewed and approved by the City in the Functional Design Document (FDD), Technical Design Document (TDD), and User Stories. During development, the work is showcased after each sprint, providing the City with the opportunity to give feedback on the system's progress. 2.8.4. Development Approach: The configuration of the system is a critical component in the development of a full SaaS application and serves as the driving force in the system development methodology lifecycle. Key features of the configuration methodology include: ■ Using custom templates from Speridian during discovery with the City to gather required Clariti inputs and identify standard and dynamic configurations, as well as areas needing development to meet client requirements. ■ Dividing configuration work into Sprints, to be worked on logically. Although not an exhaustive list, typical configuration tasks include: ❑ Updating Global Settings ❑ Updating Account Settings ❑ Creating or updating Global Pick Lists ❑ Creating or updating Custom Fields and Custom Objects ❑ Creating or updating Workflows (e.g., Account Flows, Generic Flows, Permit Flows, License Flows) ■ Demonstrating configuration and development after each Sprint to confirm alignment with the City and make necessary adjustments. Configuration is always the preferred solution within the Clariti framework, as it provides a safe approach for future updates and releases. The Clariti solution is built on the Salesforce platform. Most of the tools used for development are part of those included in this platform. Those tools depend heavily on two runtime environments behind the scenes: Node js and Java. Node is a JavaScript runtime www.s pe r i d i a n.co m 86 24-APR-2025 Ssperidian TECHNOLOGIES environment that's used for the Salesforce CLI, Lightning Web Components, and the overall structure of the Clariti project. Java is used for the Apex language server. Apex is used to interact with the Salesforce database and backend. The Apex language server helps write code faster by providing the Visual Studio Code extension with useful code -editing features, such as code completion. Any custom development is defined as part of the System Development Methodology and the work will have its own user stories. Speridian adheres to the Salesforce DX methodology. Salesforce source -controlled based development methodology involves managing and tracking changes to Salesforce metadata and code by leveraging version control systems, typically Git. This approach integrates the use of Salesforce environments, such as development orgs, scratch orgs, and sandboxes, with source control practices to ensure a structured and collaborative development process. In this methodology, metadata and code are extracted from Salesforce orgs and stored in a version control repository, where changes are tracked, reviewed, and merged using a branching strategy. Continuous integration/continuous deployment (Cl/CD) pipelines automate the testing and deployment of these changes, ensuring consistency and reducing manual errors. This methodology enhances collaboration among developers, provides a comprehensive history of changes, facilitates code reviews, and ensures that the development, testing, and production environments remain in sync, ultimately leading to higher quality and more reliable Salesforce implementations. www.s pe rid i a n.co m 87 24-APR-2025 Ssperidian TECHNOLOGIES 2090 Deliverables: These are the deliverables that Spend an will provide during the project that are tied to the payment schedule. For each deliverable, a Delivery Expectation Document (DED) will be created that outlines what is expected to be completed in the deliverable. Some DED documents will be made up of multiple smaller DED documents. A Delivery Acceptance Document (DAD) will be presented to the City for signature after the completion of the activities outlined in the DED. Once the City has signed the DAD the invoice for that deliverable will be issued to the City. Additional work products will be produced during the project as needed. Expected Deliverable # Priority Deliverable Description Performance Date 1 1 Initiation: Project Kickoff June-25 Project Initiation Activities and Deliverables 2 1 Project Management Plan July-25 3 1 Baseline Project Schedule July-25 Requirements Analysis and/or Validation Activities and Deliverables Validated Requirements Traceability Matrices (Technical and 4 2 Functional) - High Level Business Requirements Document (BRD) August-25 This deliverable is tied to the initial Outline of all DEDs for the projects. During development of each phase the payments are tied to these high level categories but multiple DED/DADS will make up each one of the payment deliverables. Phase 1- Deliverable Expectations Documents (DED) 5 2 (Permitting & Recordations, Inspections, Customer Service, General Au ust-25 g Operations) Phase 2 - Deliverable Expectations Documents (DED) (Planning, Hearings, Customer Service, General Operations) Phase 3 - Deliverable Expectations Documents (DED) (Enforcement, Licensing & Reg., Customer Service, General Operations) Phase 1 Solution Design Activities and Deliverables Conceptual Design Documentation - Functional Design Document 6 2 September-25 (FDD) -Phase 1 7 2 Interface Specification Document - Interface Control Document (ICD) - September-25 Phase 1 8 3 Report Specification Document - Phase 1 September-25 9 2 Deployment Plan - Phase 1 September-25 Development and Configuration Activities and Deliverables 10 2 Solution Implementation Plan - Phase 1 October-25 11 1 The Cutover Plan - Phase 1 October-25 12 1 Delivery Acceptance Document - Customer Service Build March-26 13 1 Delivery Acceptance Document - General Operations (Mange December-25 Financials/Payments) Build www.speridian.com 88 24-APR-2025 SSperidian TECHNOLOGIES 14 1 Delivery Acceptance Document - General Operations Build January-26 15 1 Delivery Acceptance Document - Inspections Build December-25 16 1 Delivery Acceptance Document - Permitting & Recordations Build December-25 Data Conversion/Migration Activities and Deliverables 17 2 Data Conversion Plan - Phase 1 August-25 18 2 Data Quality Assessment Report - Phase 1 December-25 19 3 Data Mapping and Conversion - Phase 1 March-26 Testing Activities and Deliverables - Phase 1 20 2 Test Plan January-26 21 3 Test Scripts for System Testing and UAT March-26 22 2 System Test Results - Complete April-26 23 2 UAT Results - Complete May-26 Training and Knowledge Transfer Activities and Deliverables - Phase 1 24 1 Training Plan January-26 25 3 Training Curriculum and Materials April-26 26 1 Training Completion Report - Phase 1 May-26 Deployment/Go-Live Activities and Deliverables - Phase 1 27 2 Go -Live Readiness Report and Updated Artifacts June-26 28 3 Final Technical Documentation June-26 29 3 Final As -Built Configuration Documentation June-26 30 2 Cutover Completion Report June-26 31 3 Updated Cutover Plan and Final Cutover Plan/Schedule June-26 Production Support and Transition Activities and Deliverables - Phase 1 32 2 Monthly Production Support Templates July-26 33 2 System Support & Warranty July-26 Phase 2 Solution Design Activities and Deliverables 34 2 Conceptual Design Documentation - Functional Design Document (FDD) - Phase 2 July-26 35 1 Interface Specification Document - Interface Control Document (ICD) - Phase 2 Jul -26 y 36 2 Report Specification Document - Phase 2 August-26 37 2 Deployment Plan - Phase 2 July-26 Development and Configuration Activities and Deliverables 38 2 Solution Implementation Plan - Phase 2 August-26 39 2 The Cutover Plan - Phase 2 August-26 40 1 Delivery Acceptance Document - Customer Service Build December-26 41 1 Delivery Acceptance Document - General Operations Build December-26 42 1 Delivery Acceptance Document - Hearings Build November-26 43 1 Delivery Acceptance Document - Planning Build October-26 Data Conversion/Migration Activities and Deliverables 44 2 Data Conversion Plan - Phase 2 July-26 45 2 Data Quality Assessment Report - Phase 2 October-26 46 3 Data Mapping and Conversion - Phase 2 December-26 www.sperid ian.com 89 24-APR-2025 SSperldian TECHNOLOGIES Testing Activities and Deliverables - Phase 2 47 2 Test Plan October-26 48 3 Test Scripts for System Testing and UAT December-26 49 2 System Test Results February-27 50 2 UAT Results March-27 Training and Knowledge Transfer Activities and Deliverables - Phase 2 51 1 Training Plan December-26 52 3 Training Curriculum and Materials January-27 53 1 Training Completion Report - Phase 2 March-27 Deployment/Go-Live Activities and Deliverables - Phase 2 54 2 Go -Live Readiness Report and Updated Artifacts April-27 55 3 Final Technical Documentation April-27 56 2 Final As -Built Configuration Documentation April-27 57 2 Cutover Completion Report April-27 58 3 Updated Cutover Plan and Final Cutover Plan/Schedule April-27 Production Support and Transition Activities and Deliverables 59 2 Monthly Production Support Templates - Phase 2 May-27 60 2 System Support & Warranty - Phase 2 May-27 Phase 3 Solution Design Activities and Deliverables 61 2 Conceptual Design Documentation - Functional Design Document (FDD) - Phase 3 Aril-27 p 62 1 Interface Specification Document - Interface Control Document (ICD) - Phase 3 Ma -27 y 63 2 Report Specification Document - Phase 3 May-27 64 2 Deployment Plan - Phase 3 May-27 Development and Configuration Activities and Deliverables 65 2 Solution Implementation Plan May-27 66 2 The Cutover Plan May-27 67 1 Delivery Acceptance Document - Customer Service Build October-27 68 1 Delivery Acceptance Document - General Operations February-28 69 1 Delivery Acceptance Document - Enforcement January-28 70 1 Delivery Acceptance Document - Licensing & Reg. December-27 Data Conversion/Migration Activities and Deliverables 71 2 Data Conversion Plan - Phase 3 June-27 72 2 Data Quality Assessment Report - Phase 3 November-27 73 3 Data Mapping and Conversion - Phase 3 March-28 Testing Activities and Deliverables - Phase 3 74 2 Test Plan January-28 75 3 Test Scripts for System Testing and UAT February-28 76 2 System Test Results March-28 77 2 UAT Results April-28 Training and Knowledge Transfer Activities and Deliverables - Phase 3 78 1 Training Plan March-28 www.sperid is n.com 90 24-APR-2025 SSperidian TECHNOLOGIES 79 3 Training Curriculum and Materials March-28 80 1 Training Completion Report April-28 Deployment/Go-Live Activities and Deliverables - Phase 3 81 2 Go -Live Readiness Report and Updated Artifacts May-28 82 3 Final Technical Documentation May-28 83 2 Final As -Built Configuration Documentation May-28 84 2 Cutover Completion Report May-28 85 3 Updated Cutover Plan and Final Cutover Plan/Schedule May-28 Production Support and Transition Activities and Deliverables 86 3 Project Closeout Report June-28 87 2 Monthly Production Support Templates June-28 88 2 System Support & Warranty June-28 89 2 Annual Disaster Recovery (DR) Test June-28 90 3 Release Documentation: June-28 2.9.1. Response Requirements To ensure the project continues to move forward in a timely manner we recommend these turnaround time (based on the City calendar business days) objectives for reviewing material for approval. Each Deliverable has been identified in the table above with a review priority. The project managers will review and confirm priority for each item. Round I Response - Review Priority 1 4 Days 2 Days 2 Days Review Priority 2 6 Days 2 Days 2 Days Review Priority 3 10 Days 3 Days 5 Days www.spe r i d i a n.co m 91 24-APR-2025 SSperidlan TECHNOLOGIES 3. Staffing Requirements Speridian Technologies is fully committed to providing the level of staffing for the successful execution of the City's ELM system. If staffing levels fall below the required threshold due to unforeseen circumstances, Speridian will take immediate corrective action to address any gaps, ensuring the project's progress remains on track. We will swiftly allocate additional resources or adjust the skillsets as necessary to prevent delays, thus ensuring continued alignment with project goals. Speridian agrees to regularly review and update the staffing plan to ensure that the necessary number of staff and expertise are available throughout the project lifecycle. If we identifythat staffing shortages or skill gaps could compromise the timeline or quality of deliverables, we will take proactive measures to adjust the staffing structure and prevent any disruptions. IThis agile approach ensures that the project receives the best possible resourcesto meetthe City's evolving needs and maintain the highest standards of quality. www.s pe r i d i a n.co m 92 24-APR-2025 Ssperldian TECHNOLOGIES Organization Chart Steering Commie . Hndof DalNary Engagamenl Manager cal Ellbll Ward]ames alID VV SaIMom CaE Dhedorclarhl Sewkea Scott Weiler Eric Robb OCM Director gob HNnckh gudrsav Mayak I OCM CIMIU FurlsllomlSME gA/Nndbnal Load OCM Olreder Kreran Thprnaz � Malalhl Dhandapanl gob Nalnrkh gA OCM Spodalld Kohl Hebi Neidhardt I Gnnabl6 PM I DarySvaNe j Nypercan wppon Preyed Manage! EduardoAguila geleua MaNger Abdullah Manhood wpport spedagal TAD SuppoR Specialist TBD Speridian Staffing DewlaPnunl I 1 J Clarltl SdmlonArchllM ChdMSO Mon ArchRect Nagaafu Manchala JamesWiMrednN Load Developer Syed Danish Saledoice/cle Id5padaIb Maswc Alhn d Saledorw Developer Danish SaIMuma Developer PdnanA7za1 SalMorce Developer IDryatl McMa Data lntegngon Lead Redn g an IMegraUmSpedallat Robert Danlols Integragen Spedallet Aslramin E'fdke`Atlq�Sr Dab Mlgogon Lead ]ohn Pavall Data Mlgratlon Specialht Ad Rate QATaNng Load Syeda Mahnw QAT®ting Mallat namsha Agha QATMbg MaW Hassan The resources listed in the Organization chart is the team proposed in the RFP. We will make every effort to staff the project with the same team or if necessary to replace with equivalent resources. Resources availability is based on timing of this project, other projects and personal situations. Role Number Senior Project Manager 1 Lead Business Analyst 1 Business Analyst 1 Solution Architect 1 Integration Architect 1 www.spe r i d 6 a n.co m 93 24-APR-2025 SSperidian TECHNOLOGIES Data Conversion Architect 1 GIS Specialist 1 Release Manager 1 Salesforce Developers 5 Experience/portal Cloud Developer 1 Data Conversion SME 2 Integration SME 2 Quality Assurance Lead 1 Quality Assurance Analyst 3 Service Support Manger 1 Support Specialist 2 Clariti Guardian Services Role Number Client Engagement Manager 1 Clariti Solution Architect 1 Clariti Business Analyst 1 We are partnering with Clariti on this opportunity, and Clariti is providing their Guardian Services as part of this project. The Clariti team provides comprehensive delivery support for all partner -led system implementations, working closely with Speridian to ensure best practices are followed throughout the process. Clariti supports Speridian to implement our system with excellence, and to adapt to evolving business needs. While Speridian specializes in process transformation, program delivery, change management, and end -to -end integration, Clariti emphasizes customer success, technology, and delivering lasting value. This joint approach spans governance, design, delivery execution, and post -go -live support, all with a focus on long-term customer success. On -site Support Speridian can be on site for any amount of time the City feels is beneficial. Typically, at project kickoff and initial discovery and then for Go Live some members of the team will participate onsite with the City. The City would be responsible for the travel cost associated with the onsite visits. For this engagement, Speridian will provide a local Business Analyst who can work in the City daily. The city will need to provide office space. Travel Restrictions and On -Site Presence Speridian Technologies does not have any travel restrictions that would impact our ability to provide other on -site presence as required. Our team is fully capable of www.sper i d i a n.co m 94 24-APR-2025 SSperidian TECHNOLOGIES traveling to client locations to ensure seamless execution of project tasks and collaboration with stakeholders. Staffing Commitment and Flexibility At Speridian, we are committed to providing clients with a staffing model that ensures projects are executed with adequate, experienced personnel. To achieve this, we follow a global delivery model that focuses on business solutions and technology -fueled innovation. Our staffing model includes the following key components: • Contract, Contract -to -Hire, and Direct Hire: We offer a suite of staffing services to maximize productivity and flexibility, including contract -based, contract -to -hire, and direct hire options. • Global Delivery Model: Our global delivery model allows us to leverage our worldwide presence and expertise to provide our clients with access to a diverse pool of skilled professionals. Industry -Based Consultative Approach: Speridian Technologies is an information technology consulting and services company that focuses on industry -based consultative approaches to help clients modernize their businesses through digital transformation. ■ Business Focus and Delivery Excellence: We are dedicated to technology -fueled innovation and delivery excellence, ensuring that our clients receive high -quality services and solutions. Certifications and Awards: Speridian Technologies holds ISO 9001 certifications and has been recognized for our growth and technology prowess in the industry. Speridian Technologies will notify the City to replace such personnel with personnel of substantially equal ability and qualifications. The specific provisions for this notification mayvary depending on the contractor agreement in place. However, a common approach will be to provide written notice to the City, along with the details of the situation and the qualifications of the proposed replacement personnel. The City may then evaluate the proposed replacement and provide approval before any changes are made. It's important to ensure that the proposed substitutes have comparable qualifications to those of the persons being replaced. It's also important to comply with any relevant regulations or requirements specified in the contract, such as obtaining the written approval of the City before making any changes to the key personnel involved in the project. Speridian Technologies is fully committed to providing the level of staff proposed in this section for the successful execution of the City's ELM system. If staffing levels fall below the required threshold due to unforeseen circumstances, Speridian will take immediate corrective action to address any gaps, ensuring the project's progress remains on track. www.spe r i d i a n.co m 95 24-APR-2025 SSperidian TECHNOLOGIES We will swiftly allocate additional resources or adjust the skillsets as necessary to prevent delays, thus ensuring continued alignment with project goals. Speridian agrees to regularly review and update the staffing plan to ensure that the necessary number of staff and expertise are available throughout the project lifecycle. If we identifythat staffing shortages or skill gaps could compromise the timeline or quality of deliverables, we will take proactive measures to adjust the staffing structure and prevent any disruptions. This agile approach ensures that the project receives the best possible resourcesto meetthe City's evolving needs and maintain the highest standards oIF quality. Our commitment to staffing flexibility and our proactive approach to mitigating potential risks will ensure that we meet or exceed the City's expectations for the design, implementation, and support of the new system. City Staffing This is an estimate of the City's staff involvement in the project for each phase. We took the assumptions and estimates that were included in the RFP and applied them to the project plan. This is an estimate and will be adjusted based on the final project plan. Phase 1 (Year 1) 1 2 3 4 5 6 7 8 9 10 11 12 Executive Commlttee 1 2 2 1 2 2 a GovernanceAdvisors 2 2 2 2 a Executive Vendor Llalsons 2 2 2 _2 8 _ PMOTeam _ city PM 160 160 160 Iraq Iraq Iraq 160 160 160 160 160 160 1920 TID PM Iraq Iraq 160 Iraq Iraq Iraq 160 Iraq Iraq Iraq 1920 _Iraq _Iraq _ _ Core Team -- ---- — - -- -- — r Project Manager. 160 1 160 1 160 L1450 160 1160 1 Iraq 16qLL 160 J_ 160 160 160 1920 Business Leads 0 Planning 160 160[40 160 160 160 160 160 160 160 160 160 1920 Building & Safety 80 80 80 80 80 80 80 80 80 80 80 960 Inspections 80 80 8o 80 80 80 80 a0 80 8o 80 960 Code Enforcement 80 80 80 80 80 80 80 80 80 80 80 960 Public Works - 80 80 80 80 8o 80 80 80 80 8o 80 960 PD 40 40 40 40 40 40 40 40 40 40 40 480 HE 40 40 40 40 40 40 40 40 40 40 40 480 FM 80 80 80 80 80 80 80 1 80 80 80 960 FD 80 80 1 80 1 80 80 80 80 80 -1 80 80 80 960 Business Analysts: 2 per each in -scope Bureau 160 160 16o 160 160 160 160 160 I 160 160 1 160 1 160 1 1920 Testing Lead Iraq Iraq Iraq Iraq Iraq 760 Iraq Iraq t_60 760 760 Iraq 7920 _ TID Lead: Lead 720 120 120 120 120_ 120 120 120 120_ 120 120 1440 _ SME 80 80 80 80_ _120 80 80 80_ to 1.80 1 80 80 80 960 _ Business SME _ _ _ _ __ 1 per each in -scope Bureau r 4q i 40 � 40 � 40 I 40 _L 40 40 40 _ 40 40 _ L__� —4� 40 480 OCM Team: Lead 160 1 160 160 1 160 1 160 1 160 160 1 160 1_ 160 1 160_1 160 160 1920 Communication Lead 160 1 160 160 1 160 1 160 160 160 1 160 1 160 1 160 160 160 1920 Training Lead 160 160 160 160 1 160 160 160 1 160 160 160 160 160 1920 OCM Change Advocate Network (1 per Division level) g g 8 8 1 8 8 B 8 a 8 8 8 96 Data Team Data lead Iraq Iraq Iraq Ira"0160 Iraq Iraq Iraq Iraq Iraq Iraq 1920 2 Sr Data Resources 80 80 80 8 www.speridian.com 96 24-APR-2025 SSperidian TECHNOLOGIES Phase 2 (Year 2) • 13 14 15 16 17 • 18 19 20 21 22 23 24 • Executive Committee 2 2 2 2 8 Governance Advisors 2 2 2 2 8 Executive Vendor Ualsons 2 2 2 2 e PMO Tea m City PM 160 160 160 160 160 160 160 160 160 160 160 160 1920 TID PM 160 160 160 160 160 160 160 160 160 160 160 160 1920 Core Team Project Manager: 160 160 160 160 160 160 160 160 160 160 160 160 1920 Business Leads 0 Planning 160 160 160 160 160 160 160 160 160 160 160 160 1920 Building & Safety 80 80 80 80 80 80 80 80 80 80 8o 80 960 _ Inspections 80 80 80 80 80 8o 80 80 80 80 80 80 960 Code Enforcement 8o 80 80 80 80 80 80 80 80 80 80 80 960 Public Works 80 80 80 80 80 80 80 80 8o 80 80 80 960 PD 40 40 40 40 40 40 40 40 40 40 40 40 480 HE 40 40 40 40 40 40 40 40 40 40 40 40 480 FM 80 80 80 1 80 80 8o 80 80 80 80 80 80 960 FD 1 80.1 80 1 80 1 80 80 80 80 80 80 80 80 80 960 Business Analysts: 2 per each in -scope Bureau 1 160 160 160 160 160 160 160 160 160 160 160 160 1920 Testing Lead 160 160 160 160 160 160 160 160 160 160 160 160 1920 TID Lead: Lead 12-0 120 120 120 120 120 120 120 120 120 120 120 1440 SME 80 80 80 80 80 80 80 80 80 80 80 80 960 Business SME 1 per each in -scope Bureau 40 40 40 40 40 40 40 40 1 40 40 40 40 480 OCMTeam: Lead 160 160 160 160 160 160 160 160 160 160 160 160 1920 Communication Lead 160 160 160 160 160 160 160 160 160 160 160 160 1920 TrainingLead 160 160 160 160 160 166 160 160 160 160 160 160 1920 OCM Change Advocate Network (1 per Division level)_ 8 8 8 8 8 8 6 8_1 8 1 8 1 8 1 8 96 Data Team Data Lead 160 160 160 160 160 160 160 160 160 160 160 160 1920 2 Sr Data Resources 80 80 80 80 80 80 80 80 80 80 80 80 960 www.speridian.com 97 24-APR-2025 SSperidian TECHNOLOGIES Phase 3 (Year 3) 25 26 27 Executive Committee 2 12 28 29 30 31 32 • 33 2 34 35 36 2 37 38 2 10 Governance Advisors 2 2 2 2 2 10 Executive Vendor Liaisons 2 2 2 2 _ MOTeam City PM 160 160 160 160 160 160 160 160 160 160 160 1 160 160 160 2240 TID PM 16p 160 160 160 160 160 160 160 160 160 160 1 160 160 160 2240 _ Core Team _ Project Manager: T60 160 160 160 160 160 160 160 160 160 160 160 160 160 2240 Business Leads Planning 760 160 160 160 160 160 160 160 160 160 160 160 160 160 2240 Building 8 Safety 80 80 80 80 80 BO 80 80 8O 80 80 BO 80 80 1120 Inspections 80 80 80 80 80 BO 80 80 80 80 80 80 80 80 _ 1120 Code Enforcement 80 80 80 80 80 80 80 80 BO 80 80 80 80 80 1120 _ Public Works 80 80 80 80 80 80 80 80 80 BO 80 80 80 80 1120 PD 40 40 40 40 40 40 40 40 40 40 40 40 40 40 560 HE 40 40 40 40 40 40 40 40 40 40 40 40 _ 40 40 560 FM 80 80 80 80 80 80 80 80 80 80 80 80 80 80 1120 FD 80 80 80 80 80 80 BO 80 80 80 80 80 80 BO 1120 _ _ Business Analysts: _ 2 per each in -scope Bureau 760 160 160 160 1 160 1 160 160 160 1 160 160 1 160 160 1 160 160 2240 Testing Lead 160 160 160 160 160 lfi0 160 160 160 160 160 160_ 160 160 2240 TO Lead: Lead 120 120 120 120 120 120 120 120 Y. 120 120 120 120 1680 SME 80 BO 80 820 80 80 80 80 80 80 80 80 80 80 80 1120 Business SME _ 1 er each in -scope Bureau 40 _ 40 40 40 40 40 40 40 40 40 40 40 40 40 560 OCM Team: _ Lead - -1 160 160 160 160 160 1 160 160 160 160 160 160 1 160 160 160 2240 Communication Lead 1 160 160 160 160 160 160 160 160 160 160 160 160 160 160 2240 Training Lead 1 160 160 160 160 160 160 160 160 160 160 160 160 160 160 2240 OCM Change Advocate Network )1 per Division level) 8 8 8 a a 8 6 8 a 8 B 8 a B 112 Data Team Data Lead 160 160 160 160 160 160 160 160 160 160 160 160 160 160 2240 2 Sr Data Resources 80 80 80 60 80 80 80 80 80 90 80 80 80 80 1120 TOTAL I .i. www.speridian.com 98 24-APR-2025 SSpergidian TECHNOLOGIES 4.Organizational Change Management Approach col Need /er Change qW Communicate Who. What, When WIIFM Whaysm Itfor me7 [aft for Change OCM & Communlcallon Plan DCCA Change Lead/Team Prefect Guiding Principles vanldvate & Support the Change Commitment W Ay guild Trust & Support SaYeholder Analysis gevult & Establish Change Netwon Start to track changes (Discovery, requirements, deslanl Npw b Change ' Training Planning Mew [hanBa Impact Analysis Eaecule the changes Hands on practice Provide Feedback Ceortllnallon oI TnlMng oBlfllcs Implement Dalred sknlf & behavlon W. FANuIe Training IL Prepare for Go llva • Now apPbed Using the system lethal support initial feedback ReadinessChetkllst/ Auessmenta gurlaln the Chanp gustalnmant Supple Go live Frequent Feedback Resources The Speridian Organizational Change Management (OCM) methodology has evolved in the 20 years we've been developing and supporting public and private sector systems. We are fundamentally transforming the way local and state agencies do business with their constituents with modernized citizen engagement and improved employee user experience. Our approach is centered on a comprehensive, structured, and collaborative process designed to minimize disruption, ensure stakeholder buy -in, and achieve sustainable adoption of new systems and processes like the Clariti-based community development and land management solution we are proposing for the City. Berry Dunn will be executing the Organization Change Management efforts for the project. Speridian will participate as outlined in the OCM RACI chart. OCM RACI Chart • 1P Category y -.. Committ ee Develop OCM Draft the OCM Plan. R, A C, I I I Plan Provide change management R, A C, I I I framework including communications targeted at specific stakeholders, surveys, etc. Capture overall OCM and R, A C, I I I communications activities as well as the timeline for implementation www.sperid ian.com 99 24-APR-2025 SSperidian TECHNOLOGIES city Leadersh Speridian PM a Category -_d Committ ee of those activities through Discovery Sessions. Lead and Facilitate OCM Planning Meetings R, A C, I C, I I Perform OCM with the Core Team to prioritize Activities and advise on the development of OCM work products and execution of OCM campaigns. Administer assessments to R, A C, I C, I I measure the impact of OCM campaigns on user adoption and readiness. Used to develop the ADKAR° surveys, which replace the assessments for measurement ongoing in the Project. Analyze OCM feedback and report R, A C, I C, I I results to City of Long Beach leadership during Executive Briefings. Develop OCM action plans based R, A C, I C, I I on feedback from City of Long Beach Leadership during Discovery Sessions. Implement Design content and layout for the R, A, C, I R, A, Cr I I the Enterprise Land Management Cr I Enterprise (ELM) System OCM Information Land Page/site. Management provide input and review of R, A, C, I R, A, C, I I (ELM) System Enterprise Land Management C, I OCM Intranet (ELM) System OCM Intranet Site. site (begins 9 -12 months before go -live) www.speridian.com 100 24-APR-2025 Ssperldian TECHNOLOGIES City Leadersh Speridian • Category -_. Committ ee Implement Provide input and review of R, A, C, I R, A, I I Enterprise communications (Enterprise Land C, I Land Management (ELM) System Management Newsletter) to internal City of Long of the (ELM) Beach stakeholders. System Communicate Draft and Manage a R, A C, I I I ons to Communication & Engagement Internal City Toolkit which includes a of Long communication matrix, templates, Beach content, and tone. Stakeholders (begins 3- 6 Draft communications (FAQs, A, R A C, I C, I I months Guides) to external and internal before each City of Long Beach stakeholders by godive) Enterprise Land Management (ELM) System OCM Plan and OCM working session prioritization. Review, approve, and distribute R, A C, I C, I I communications (FAQs Guides) to internal City of Long Beach stakeholders. Transition FAQs Guides to PMO R, A C, I C, I I after godive. Draft communications in A R, A, C, I I accordance with Enterprise Land C, I Management (ELM) System OCM Plan and OCM working session prioritization. Review, approve, and distribute A R, C, 1 C, 1 I communications to internal City of Long Beach stakeholders. www.s pe r i d i a n.co m 101 24-APR-2025 SSperidlan TECHNOLOGIES City Leadersh Speridian • Category Lead Committ ee Manage and report on progress of R, A C, I C, I I the Enterprise Land Management (ELM) System communications activities. Provide input and review of R, A C, I C, I I communications (Enterprise Land Management (ELM) System Newsletter) to internal City of Long Beach stakeholders. Implement Develop the Training Session A, C, I A, C, 1 I R, A City of Long communications key topics, Beach messaging, and timeline with the Training input of the OCM team, City PM & Session internal City Stakeholders Communicati ons (begins 3 Draft, approve, distribute, and A, C, I A, C, I I R, A .6 months facilitate training/communications prior to go- to the external stakeholders in live) accordance with the Enterprise Land Management (ELM) System OCM Plan and OCM working session prioritization. Provide input and review of A, C, I A, C, I I R, A Enterprise Land Management (ELM) System Training Session communications content. Change Creating Business Process change R, A A, C, I C, I C, I Impacts- impact plan and tracker to capture Collected detailed impacts for training during purposes. Design Capturing Change Impacts during A, C, I A, C, I I R, A Validation/ UAT/EUT sessions from each UAT/ End- identified SME, business lead or User Training project stakeholder and ensuring www.sper i d i a n.co m 102 24-APR-2025 SSperldian TECHNOLOGIES city Leadersh Speridian • 0 • CategoryPM • Committ ee impact tracker is up to date with accurate impact details. Reviewing change impact details R, A A, C, I A, C, I and determining business rule refinement, and possibly updated and/or redefined policies and procedures. Providing detailed change impact R, A A, C, I A, C, I C, I analysis report to prepare for additional communication and training needs and execute communication campaign initiatives. Updating training needs and C, I C, I I R, A materials based on analysis report/findings. www.s pe r i d i a n.co m 103 24-APR-2025 SSperidian TECHNOLOGIES 5. Payment Milestones and Invoice Deliverables 5. w liverables The deliverables are listed in section 2.3 Requirements. For each deliverable, a Delivery Expectation Document (DED) will be created that outlines what is expected to be completed in the deliverable. Some DED documents will be made up of multiple smaller DED documents. A Delivery Acceptance Document (DAD) will be presented to the City for signature after the completion of the activities outlined in the DED. Once the City has signed the DAD the invoice for that deliverable will be issued to the City. Additional work products will be produced during the project as needed. 5.2. Invoice Milestones The invoice milestones are listed in section 2.9 Deliverables and in the Cost Workbook. The objective of the invoice milestones is to schedule payments over the life of the project. Each invoice milestone is tied to a deliverable. After the discovery phase a final project pMan will be established based on what is learned during discovery. If needed the project managers may adjust the Invoice Milestones/deliverables to maintain a balanced payment schedule. www.speridian.com 104 24-APR-2025 SSperidian TECHNOLOGIES 5. Cost Workbook Our Cost Workbook that was initially submitted as part of our RFP response has been modified to include/cover all optional requirements except for those listed in Section 2.3.1 Line Items from Attachment A and/or Attachment B not in scope or limited. www.sperid ian.com 105 24-APR-2025 SSperldlan TECHNOLOGIES 7. Appendix: Definitions and Acronyms 1. AB: Assembly Bill 2. ADA: Americans with Disabilities Act 3. ADU: Accessory Dwelling Unit 4. API: Application Programming Interface 5. Awarded Contractor: The organization/individual that is awarded a contract with The City of Long Beach, California for the services identified in the RFP. 6. BC: Business Continuity 7. BOE: Business Object Enterprise 8. CA: California 9. CEQA: California Environmental Quality Act 10. CERT: Community Emergency Response Team 11. CG: Commercial General Liability 12. City: The City of Long Beach and any department or agency identified herein. 13. CM: City Manager 14. Contractor/ Proposer: Organization/individual submitting a proposal in response to the RFP. 15. COTS: Commercial off -the -shelf 16. CSLB: California Contractors State License Board 17. CUPA: Certified Unified Program Agency's 18. DED: Deliverable Expectations Documents 19. Department/ Division: City of Long Beach, Department of Community Development 20. DR: Disaster Recovery I. EH: Environmental Health Bureau ELM - LB Builds RFP DV-24-430 Template v8.22.22 179 22. ELM: Enterprise Land Management 23. ERP0 Enterprise Resource Planning 24. ESRI: Environmental Systems Research Institute, Inc. S. ETL: Extract, Transform, and Load 26. Evaluation Committee: An independent committee comprised solely of representatives of The City established to review proposals submitted in response to the RFP, evaluate the proposals, and select a Contractor. 27. FM: Financial Management 28. FY: Fiscal Year 29. Gen Al: Generative Artificial Intelligence 30. GIS: Geographic Information Systems 31. HCD: Housing &Community Development 32. HS: Health Space 33. ID: Identification 34, ISO: Insurance Services Office, Inc. www.speridian.com 106 24-APR-2025 SSperidlan TECHNOLOGIES 35. IT: Information Technology 36. IVR: Interactive Voice Response 37. LA: Los Angeles 38. LBMC: Long Beach Municipal Code 39. LLC: Limited Liability Company 40.May: Indicates something that is not mandatory but permissible. 41. MS: Microsoft 42.00M: Organizational Change Management 43.00O: Office of Cannabis Oversight 44.OTC: Over the Counter 45. PCI: Payment Card Industry ELM - LB Builds I RFP DV-24-430 I Template v8.22.22 80 46. PMBOK: Project Management Body of Knowledge 47. PMI: Project Management Institute 48. POS: Point of Sale 49. PW: Public Works 50. RFC: Rhythm for Civics 51. RFP: Request for Proposal 52. RHNA: Regional Housing Needs Assessment 53. RTL: RT Lawrence, Corporation 54. RTM: Requirements Traceability Matrix S. SaaS: Software -as -a -Service 56. SB: Senate Bill 57. Shall / Must: Indicates a mandatory requirement. Failure to meet a mandatory requirement may result in the rejection of a proposal as non -responsive. 58. Should: Indicates something that is recommended but not mandatory. If the Proposer fails to provide recommended information, The City may, at its sole option, ask the Proposer to provide the information or evaluate the proposal without the information. 59. SLA: Service Level Agreement 60.SME: Subject Matter Experts 51. SOW: Statement of Work 52, Subcontractor: Third party not directly employed by the Proposer who will provide services identified in this RFP 63. TID: Technology and Innovation Department 64.TS1: Transworld Systems Inc. 65. TtT: Train -the -Trainer 66. UAT: User Acceptance Testing 57. US: United States of America www.s pe r i d i a n.co m 107 24-APR-2025 SSperidian TECHNOLOGIES Additional Terms 68.Account: Controls portal visibility for objects. Contacts associated with the account can see the necessary records. There are personal accounts and business accounts that a new user can choose from. 69. Address: This record can have permits, applications, accounts, etc. associated to it. Loaded from GIS "Address Point". Addresses are associated to parcels. 70.Advisories: Advisories in the system are always linked to a parcel. Contains information such as comments and a description. Advisories can be used to restrict an applicant's ability to receive a Quick Permit. This is a custom object created for the migration from POSSE. 71. Alert -Alerts are used in the system to indicate on a record if there are restrictions, holds, notices, or locks. An alert can be placed on a single record, or related records as well. 72. Apex Action: Apex actions refer to custom logic that can be executed when a record is saved, updated, deleted, or undeleted in Salesforce. Apex actions are often used in conjunction with Process Builder or a Salesforce Flow to automate business processes and perform complex operations. Apex actions can be invoked from Process Builder, Flow Builder, or other Apex code. They enable developers to perform tasks such as updating related records, creating new records, sending emails, and performing validation before record saves. 73. Applicant: In Permitting, this is the person applying for a permit (for example, a Property owner or Contractor). 74.Application: In Permitting, this is the submission that starts a Permit. Applications are frequently submitted through the Community Digital Experience. 75. ArcGIS Account: In the ArcGIS Map Viewer component this is used as the user's account with the ESRI ArcGIS product. 76. ArcGIS Enterprise: In the ArcGIS Map Viewer component this is used as a secured, reliable geographic information system (GIS) delivered using a public cloud, private cloud, or on -premise infrastructure. 77. ArcGIS Online: In the ArcGIS Map Viewer component this is used as a secured, reliable geographic information system (GIS) delivered using the software -as -a - service (Baas) model. 78.Asynchronous: Scheduled and on -demand requests processed independently of the main workflow and are executed without the need to wait for preceding tasks to complete. 79.Automated Clearing House Cu In Financials and Payment Processing this is used as an as a type of electronic exchange or transfer of money in the U.S. 80.Automation Flows: Flows that can automate common workflows to reduce manual efforts. 81. Bonds: Bonds can be applied to other objects to track surety bonds to assure performance. www.speridian.com 108 24-APR-2025 Ssperidian TECHNOLOGIES 82. Clause Template: Clause template is used to hold different clauses (preconfigured notes) that can apply for Notes or Conditions on other records. 83. Certificate of Occupancy: In Permitting, this is a physical certificate generated to certify a building follows the jurisdiction and is now suitable for occupancy. 84.Closed: In Permitting, when all the steps of a permit are successful this is the concluding status of the permit's overall lifecycle. 85. Completed Action: A field that controls when a Milestone (like in Permitting) needs to repeat and create a new Cycle, and also determines when a Milestone is concluded successfully. 86. Complaint: These are used to handle complaints submitted by the public or created internally. This is the parent object for violations. These are generally inspected and hold all violation information as well. 87. Condition: Conditions are preloaded clauses in the system that can be managed and updated. These conditions are displayed on the record but can be printed on the permit as necessary. 88. Conditional Review: In Permitting, this is an optional review that is triggered when a Permit meets pre -defined criteria, such as being associated with a parcel on a floodplain. 89. Console: Console Apps are specialized, tab -based workspaces within the Salesforce Lightning Experience that are designed for users who need to manage multiple records and tasks simultaneously. These apps offer an optimized experience for those requiring a streamlined interface to efficiently handle various administrative activities, such as reviewing records and processing tasks, all within a single window. Console Apps enable users to switch between different tasks and access relevant data quickly, enhancing productivity and multitasking capabilities. Examples include: Permits Console, Licenses Console, Documents Console. 90, Construction Type: The type of materials used for the construction�of a building. Construction types are typically based on the International Building Code. 91. Creation Mapping: In Templates, this is a configuration that specifies what values should be added to a Permit record from a template. 92. Cycle: Used in Inspections and Reviews to refer to one round in a Milestone. Inspections and reviews failing within a Milestone may trigger a new cycle to be created. 93. Electronic Fund Transfer (EFT): In Financials and Payment Processing this is used as the electronic exchange or transfer of money. 94. Extent: A series of bounding coordinates that delineate the area of the map or scene with which you want to work. 95. Fee: This record holds information about fees that can be applied to permits, applications, inspections, etc. 96. Flow Actions: Custom actions for flows that can be used to reduce the need for complex flow logic to achieve specific use cases. www.speridian.com 109 24-APR-2025 Ssperidian TECHNOLOGIES 97. Flows: A type of process automation that allows for tasks that run in the background to be automated when a trigger happens. Flows can also trigger pop - ups that gather information from the user. 98. GIS (Global Information System): Capability that allows for the capturing, managing, analyzing, and displaying of all forms of geographically referenced information in a visual format. 99. Historic Field: Setting used to deactivate a parcel. Historically -marked parcels still exist within Clariti and remain attached to existing permits, but cannot be associated with new permits. 100. Inspection: In Permitting, they are in -person checks of a permit's site or location to ensure compliance with rules and regulations. l01.1ssuance: In Permitting, this is the generation of the permit. At this stage in the permit's lifecycle, the applicant can now begin the work as outlined in the permit application. 102. Journey: In Permitting, this is a representation of the stages that a permit goes through from the time it is initiated with an application to when it is completed by the city or jurisdiction. 103. Letter Template: Used to describe a document that can be automatically generated by the system to hold values specific to a related record. For example, a Permit letter is an example of a letter template since it holds information specific to that permit record. 104. License: Authorization for a person or facility to perform a function for a period of time: business, profession or privilege. These have generally have expiration dates and are linked to applications. 105. Lightning Experience: Lightning Experience refers to the interface where administrators and staff perform their work. This environment, often referred to as the "back office," includes both Console Apps and Standard Apps, as well as access through the Salesforce Mobile App. Lightning Experience supports a wide range of administrative and operational activities, whether accessed via desktop or mobile, allowing users to manage workflows, handle tasks, and access relevant data efficiently across devices. 106. Milestone: A feature that controls workflow and manages reviews and inspections by tracking when individual reviews and inspections fail or pass. 107. Notes; This object is used in conjunction with other objects to leave "Notes" or text. There are templated notes already held in the system as "clauses" (See Clause Template). 108. Parcel: A unit of land within a district with its own geographic and legal boundaries, valuation and zoning identifiers, ownership designation, and land use designation. All privately owned land in a city has a defined parcel managed by ar Assessor. 109. PCI Compliance: In Financials and Payment Processing this is used, the Payment Card Industry Standards Council refers to the technical and operational www.speridian.com 110 24-APR-2025 Ssperidian TECHNOLOGIES standards to protect credit card data provided by cardholders and transmitted through card processing transactions. 110.Permit: A permit is an official document showing that a city, municipality, or other jurisdiction has given its approval for a particular type of work to begin. Permits are issued to verify that whatever work is being done meets applicable rules, codes, or laws. Permits often need to be obtained before work can legally begin. 111. Phase: In Permitting, it is a stage in a permit's progression that combines with other stages to create the Permit Journey. 112. Portal: The online interface that applicants use to submit permits, pay fees, and track activity related to permits, licenses, complaints, and land use. 113.Quick Permit: Atype of permit that does not require reviews and therefore can be issued quickly without intervention from a back -office user. Also called an over-the- counter permit. 114.Region: Signifies any defined area of operation, which may be a specific geographical location or a project -based domain. It serves as a key parameter to categorize resources and target records, facilitating assignments that are most logistically and contextually appropriate. By considering both physical proximity and project -relevant expertise, the service ensures that resources are optimally allocated. 115. Resource: Any personnel capable of executing assigned tasks. Each resource is characterized by a unique set of qualifications, such as specialized skills, available working hours, and designated service regions. These characteristics are pivotal to the Assignment Service's matching algorithm, which aligns resources with suitable target records based on compatibility and logistical practicality, ensuring optimal task allocation. 116.Review: In Permitting, these are commonly performed to check for completeness or for compliance with specifications and requirements. 117.Screen Flow: Flows that can be used to provide guided experiences to back -office and portal users. 118.Screen Flow Components: Custom components to be used with screen flows that help resolve common user experience needs. 119.Standard Apps: Standard Apps refer to traditional navigation -based workspaces used by staff in the Lightning Experience. These apps feature atop -level navigation bar that provides easy access to different records, reports, and dashboards. Standard Apps are designed for users who prefer a straightforward, sequential workflow to manage various administrative activities, such as reviewing records, processing tasks, and accessing critical data for decision -making. Example: Permits, Licenses. 120, Submissions: In Permitting, these are supplemental documentation that applicants are required to supply as part of a Permit application. Submissions typically include items such as plans, blueprints, and related licenses. www.sperid ian.com 111 24-APR-2025 SSperidlan TECHNOLOGIES 121.Target Record: Specific object types that encompass a variety of categories, including Inspections, Reviews, Service Requests, and Complaints. These records, defined as part of the Assignment Service Settings, are the distinct entities evaluated by the service for subsequent assignment to resources. Each target record contains essential data and attributes pertinent to its respective category, thereby facilitating efficient tracking, processing, and resolution. Within the broader framework of Clariti, target records stand as the fundamental units of work, underpinning the system's resource allocation and workflow management. 122. Template: Reference records that create additional records associated with an object when the template's predetermined conditions are met. 123. Unscheduled: In Inspections this is used when Inspections which do not have a Scheduled Start Date. 124. Valuation: In Permitting, this is the total value of a project and it forms the basis of most building permit fees. It represents both the actual cost of the materials and the cost of the work being performed. 125. Web Maps: In the ArcGIS Map Viewer component this is used as an interactive display of geographic information which contains a basemap, data layers, an extent, navigation tools and sketch tools. 126. Work Items: In Permitting, this is the individual elements of a project, such as the number of particular items installed. Work items are typically gathered to establish the total fee amount. www.s pe r i d i a n.co m 112 24-APR-2025 Ssperldian TECHNOLOGIES 8. Appendix= Project Plan Task Name Duration (Start Finish City of Long Beach - Enterprise Land Management 790 days Tue 7/1/25 Fri 6/30/28 System Project Initiation, Planning and Design -—------ —..... ...... --- 34 days -- - -- Tue 7/1/25 — — Fri 8/15/25 - -- ----------... - - - - -- Kick-off 1 day Tue 7/1/25 Tue 7/1/25 LON-1 Project Kickoff --------------------------- 1 day --------- Tue 7/1/25 --- Tue 7/1/25 ---------- Planning 33 days _ Wed 7/2/25 Fri 8/15/25 Project Planning 8 days Wed 7/2/25 Fri 7/11/25 Communication plan 5 days Mon 7/14/25 Fri 7/18/25 Risk & Issue Management plan 5 days Mon 7/21/25 Fri 7/25/25 Integrated Change Management plan 5 days Mon 7/21/25 Fri 7/25/25 Deployment plan 5 days Mon 7/21/25 Fri 7/25/25 Project Schedule 5 days Mon 7/21/25 Fri 7/25/25 Deliverable Expectation Documents (DEDs) 5 days Mon 7/21/25 Fri 7/25/25__ Training plan _ 5 days Mon_7/28/25 Fri 8/1/25__ _ Test plan 5 days Mon 7/28/25 Fri 8/1/25 Update Integrated Project Plan 15 days Mon_7/28/25 Fri 8/15/25 _ Communication Plan 0 days Fri 8/15/25 Fri 8/15/25 _ _ Risk & Issue Management Plan 0 days _ Fri 8/_15/25_ Fri 8/15/25 _ Integrated Change Management Plan _ 0 days Fri 8/15/25 _ Fri 8/15/25 Deployment Plan _ _ _ 0 days Fri 8/15/25 Fri 8/15/25 Deliverable Expectation Documents _ _ _ 0 days_ Fri 8/15/25 Fri 8/15/25 Training Plan --- _------- __ _ _ __ -- 0 days ---- ------ Fri 8/15/25 -.._..-------------- Fri 8/15/25 ...._-_.------------ - .._.----------- Test Plan 0 days 8/15/25 Fri 8/15/25 _ _ _ _ Project Status Reports _Fri 0 days Fri 8_/15/25 Fri 8/15/25 _ Integrated Project Management Plan 0 days _ Fri 8/15/25 Fri 8/15/25 LON-2 Project Management Plan 0 days Fri 8/15/25 _ Fri 8/15/25_ LOW3 Baseline Project Schedule _ 0 days Fri 8/15/25 Fri 8/15/25 Discovery 38 days Wed 7/2/25 Fri 8/22/25 Conduct Discovery and JAR sessions 33 days Wed 7/2/25 Fri 8/15/25 _ Clariti Environment Setup 5 days - - Wed 7/2/25 ___Tue _ 7/8/25 - Data Migration document (DMD) - Initial version 10 days Mon 8/11/25 Fri 8/22/25 _ Business Requirements document (BRD) - Initial 10 days Mon 8/11/25 Fri 8/22/25 version Functional Design document (FSD) - Initial version 10 days _ Mon 8/11/25 -Fri 8/22/25 _ Requirements Traceability Matrix (RTM) - Initial 10 days Mon 8/11/25 Fri 8/22/25 version LON4 Validated Requirements Traceability Matrices 10 days Mon 8/11/25 (Fri 8/22/25 Conceptual Design Document (CDD) - Initial version 10 days Mon 8/11/25 Fri 8/22/25 Interface Specification Document (ISD) -Initial �10 days Mon 8/11/25 Fri 8/22/25 version l� www.sperid is n.com 113 24-APR-2025 Ssperldian TECHNOLOGIES Report Specification Document (RSD) - Initial version 10 days Mon 8/11/25 Fri 8/22/25 Data Conversion Plan (DCP) - Initial version 10 days Mon 8/11/2_5_ Fri 8/22/_25 Data Migration Document - Initial version 0 days Fri 8/15/25 Fri 8/15/25 Business Requirements Document - Initial version 0 days Tue 7/8/25 Tue 7/8/25 Functional Design Document - Initial version 0 days Fri 8/22/25 Fri 8/22/25 Requirements Traceability Matrix Initial version 0 days Fri 8/22/25 Fri 8/22/25 _ Conceptual Design Document - Initial version 0 days _ Fri 8/22/25 Fri 8/22/25 Interface Specification Document - Initial version_ _0 days Fri 8/22/25 Fri 8/22/25 Report Specification Document - Initial version 0 days Fri 8/22/25 Fri 8/22/25 0 days Fri 8/22/25 Fri 8/22/25 Data Conversion Plan - Initial version 1.01\1-5 Initial versions - Deliverable Expectations Doc ---------- --- ----- 0 days - --- Fri 8/22/25 --- - - Fri 8/22/25 --- --- ------------- -- Build - P1 150 days Mon 8/25/25 Fri 3/20/26 Sprint 0 10 days Mon 8/25/25 Fri 9/5/25 Development Sprints - P1 140 days Mon 9/8/25 Fri 3/20/26 Sprint 1 10 days Mon 9/8/25 Fri 9/19/25 ---------- Sprint 2 ------------------ 10 days ------- Mon 9/22/25 - - - --------.._-------- Fri 10/3/25 Sprint 3 10 days Mon 10/6/25 Fri 10/17/25 LON-6 - Conceptual Design Document Phase 1 0 days Fri 10/17/25 Fri 10/17/25 LON-7 - Interface Specification Document - Phase 1 0 days jFri 10/17/25 Fri 10/17/25 LON-8 - Report Specification Document - Phase 1 0 days Fri 10/17/25 Fri 10/17/25 LON-20 - Test Plan - Phase 1 0 days Fri 10/17/25 Fri 10/17/25 Build: Solution Checkpoint 1 (Demo) Signoff 0 days Mon 10/20/25 IMon 10/20/25 ------------------------------ ---- Sprint 4 -------- 10 days ---- -- - - ---- Mon 10/20/25 --.. Fri 10/31/25 Sprint 5 J10.days - Mon 11/3/25 Fri 11/14/25 Sprint 6 10 days Mon 11/17/25 Fri 11/28/25 Build: Solution Checkpoint 2 (Demo) Signoff 0 days Mon 12/1/25 Mon 12/1/25 Mon 12/1/25 Fri 12/12/25 Sprint 7 10 days Sprint 8 10 days Mon 12/15/25 Fri 12/26/25 Sprint 9 10 days Mon 12/29/25 Fri 1/9/26 LON47 - Data Conversion Plan Phase 1 0-days Fri 1/9/26 Fri 1/9/26 Build: Solution Checkpoint 3 (Demo) Signoff 0 days Mon 1/12/26 IMon 1/12/26 Sprint 10 10 days Mon 1/12/26 Fri 1/23/26 Sprint 11 10 days Mon 1/26/26 Fri 2/6/26 Sprint 12 _ 10 days Mon 2/9/26 Fri 2/20/26 _ L0N-18 - Data Quality Assessment report - Phase 1 0 days Fri 2/20/26 Fri 2/20/26 LON-19 - Data Mapping and Conversion - Phase 1 �0 days Fri 2/20/26 IFri 2/20/26 LON-21- Test Scripts for System Testing and UAT - 0 days Fri 2/20/26 Fri 2/20/26 Phase 1 Build: Solution Checkpoint 4 (Demo) Signoff 0 days Mon 2/23/26 Mon 2/23/26 Sprint 13 10 days Mon 2/23/26 Fri 3/6/26 Sprint 14 10 days Mon 3/9/26 Fri 3/20/26 Validate - P1 60 days IMon 3/9/26 Fri 5/29/26 ----------- ---- -_.._ -- - -- -- ---- System Integration Testing (SIT) _ -- - 30 days - - -- - — Mon 3/9/26 ---._...- - Fri 4/17/26 www.speri d i a n.co m 114 24-APR-2025 SSperidan TECHNOLOGIES LOW22 - System Test Results - Phase 1 0 days Fri 4/17/26 IFri 4/17/26 User Acceptance Testing (UAT) 45 days Mon 3/30/26 Fri 5/29/26 UAT Preparation 15 days Mon 3/30/26 Fri 4/17/26 UAT Execution 30 days Mon 4/20/26 Fri 5/29/26 LON-23 - UAT Results - Phase 1 0 days _ Fri 5/29_/26 Fri 5/29_/26 Deployment plan 9 days_ Tue 5/5/26 Fri 5/15/26_ LON-29 - Deployment Plan - Phase 1 0_days Fri 5/15/26 Fri 5/15/26 1.01\1-30 - Software release content documentation 0 days Fri 5/15/26 Fri 5/15/26 Deployment and Data Migration Rehearsal 6 days Mon 5/18/26 Mon 5/25/26 1.01\1-31- Updated Cutover plan and Final Cutover 0 days Mon 5/25/26 Mon 5/25/26 plan/schedule - Phase 1 Roll -out P1 55 days Wed 4/22/26 Fri 7/3/26 Training 22 days Wed 4/22/26 Thu 5/21/26 LOW24 - Training plan - Phase 1 0 days Thu 5/21/26 Thu 5/21/26 LOW25 - Training Curriculum and Materials - Phase 1 0 days Thu 5/21/26 Thu 5/21/26 LON-26 - Training Completion Report - Phase 1 0 days Thu 5/21/26 Thu 5/21/26 Revise Application Documentation 5 days Tue 5/26/26 Mon 6/1/26 Release to Production 8 days Mon 6/1/26 Mon 6/8/26 1.01\1-28 - Final Technical Documentation - Phase 1 0 days Mon 6/8/26 Mon 6/8/26 LOW29 - Final As -Built Configuration Documentation - _ 0 days Mon 6/8/26 Mon 6/8/26 Phase 1 LOW30 - Cutover completion report - Phase 1 0 days Mon 6/8/26 _ Mon 6/8/_26 LOW32 - Monthly Production Support Templates - 0 days Mon 6/8/26 Mon 6/8/26 Phase 1 Post Go -Live Warranty Support 4 wks Mon 6/8/26_ Fri 7/3/26 LOW33 - System Support and Warranty - Phase 1_ 0 days Fri 7/3/26_ _ Fri 7/3/26_ _ Build - P2 �160 days Mon 6/1_5/26 _ Fri 1/22/_27_ Development Sprints - P2 160 days --______-_--- Mon 6/15/26 ------ _-- ----- Fri 1/22/27 ---------------------- --- — Sprint 1 _ 10 days Mon 6/15/26 Fri 6/26/26 Sprint 2 10 days Mon 6/29/26 Fri 7/10/26 Sprint 3 10 days Mon 7/13/26 Fri 7/24/26 LON-34 - Conceptual Design Document_- Phase 2 0 da_ys Fri 7/24/26 _ Fri 7/24/26 LON-3_5- Interface Specification Document - Phase 2_0 days_ Fri 7/_24/26 Fri 7/24/26 LOW36 - Report Specification Document - Phase2_ 0 days Fri 7/24/26 Fri 7/2_4_/26 LON47 - Test Plan - Phase 2 0 days Fri 7/24/26 Fri 7/24/26 Build: Solution Checkpoint 1 (Demo) Signoff 0 days Mon 7/27/26 Mon 7/27/26 Sprint 4 10 days _ Mon 7/27/26 Fri 8/7/26 Sprint 5 10 days Mon 8/10/26 Fri 8/21/26 Sprint 6 _ . - — --- 10 days Mon 8/24/26 Fri 9/4/26 Build: Solution Checkpoint 2 (Demo) Signoff 0 days Mon 9/7/26 Mon 9/7/26 Sprint 7 10 days Mon 9/7/26 Fri 9/18/26 Sprint 8 10 days Mon 9/21/26 ------ Fri 10/2/26 I—— ----- - --- ____ --- ----- - - Sprint Sprint 9 ----- 10 days Mon 10/5/26 Fri 10/16/26 LON44 - Data Conversion Plan - Phase 2 _ 0 days Fri 10 16 26 Fri 10 16 26 www.spe r i d i a n.co m 115 24-APR-2025 5speridian TECHNOLOGIES Build Solution Checkpoint 3 (Demo) Signoff days Mon 10/19/26 Mon 10/19/26 _[0 Sprint 10 10 days Mon 10/19/26 Fri 10/30/26 Sprint 11 10 days Mon 11/2/26 Fri 11/13/26 Sprint 12 10 days Mon 11/16/26 Fri 11/27/26-- Build: Solution Checkpoint 4 (Demo) Signoff 10 days Mon 11/30/26 Mon 11/30/26 Sprint 13 10 days Mon 11/30/26 Fri 12/11/26 Sprint 14 10 days Mon 12/14/26 ----- Fri 12/25/26 ------------------ -- -- - — —----------------- Sprint 15 10 days Mon 12/28/26 Fri 1/8/27 1.O1\145 - Data Quality Assessment report - Phase 2 0 days Fri 1/8/27 Fri 1/8/27 LON46 - Data Mapping and Conversion - Phase 2 0 days Fri 1/8/27 Fri 1/8/27 -------------------------- ----------------------------- LON-48 - Test Scripts for System Testing and UAT - 0 days Fri 1/8/27 Fri 1/8/27 Phase 2 Build Solution Checkpoint 5 (Demo) Signoff 0 days Mon 1/11/27 Mon 1/11/27 Sprint 16 10 days IIMon 1/11/27 Fri 1/22/27 Validate - P2 60 days Mon 1/11/27 Fri 4/2/27 - - -- - - -- - ----- -- - -- -- - - ---- - -- - -. System Integration Testing (SIT) - -- - 30 days ---- - - - - Mon 1/11/27 --- .. _._- _ _ Fri 2/19/27 LON49 - System Test Results - Phase 2 0 days Fri 2/19/27 Fri 2/19/27 User Acceptance Testing (UAT) 45 days Mon 2/1/27 Fri 4/2/27 LON-50 - UAT Results - Phase 2 0 days Fri 4/2/27 Fri 4/2/27 Deployment plan 9 days 0 days Thu 3/4/27 Tue 3/16/27 Tue 3/16/27 Tue 3/16/27 LON-51- Deployment Plan - Phase 2 LOW52 - Software release content documentation - 0 days Tue 3/16/27 Tue 3/16/27 Phase 2 ---------___------- -- ---------- .. ----------- -------------_._---- Deployment and Data Migration Rehearsal 6 days Wed 3/27/27 Wed 3/24/27 Roll -out P2 55 days Wed 2/24/27 Fri 5/7/27 Training 22 days Wed 2/24/27 Thu 3/25/27 LOW53 - Training plan - Phase 2 0 days Thu 3/25/27 Thu 3/25/27 LOW54 - Training Curriculum and Materials - Phase 2 0 days Thu 3/25/27 Thu 3/25/27 LOW55 - Training Completion Report - Phase 2 0 days Thu 3/25/27 Thu 3/25/27 --------------------------------------------------------------------- Revise Application Documentation 5 days ------------------------------------ Thu 3/25/27 Wed 3/31/27 Release to Production 8 days Mon 4/5/27 Mon 4/12/27 LOW56 - Final Techical Documentation - Phase 2 0 days Mon 4/12/27 Mon 4/12/27 1.01\1-57 - Final As -Built Configuration Documentation - 0 days Mon 4/12/27 Mon 4/12/27 Phase 2 LOW58 - Cutover completion report - Phase 2 0 days Mon 4/12/27 Mon 4/12/27 LOW59 - Monthly Production Support templates - 1 days Mon 4/12/27 Mon 4/12/27 Phase 2 Post Go -Live Warranty Support 14 wks Mon 4/12/27 Fri 5/7/27 LOW60 - System Support and Warranty_ Phase 2 10 days Fri 5/7/27 Fri 5/7/27 Build - P3 --- -------- - - - --- ---- 1220 days ------._...-- Mon 4/19/27 -- ---- —---- Fri 2/18/28 ---..-- -- Development Sprints - P3 L220 days Mon 4/19/27 Fri 2/18/28 Sprint 1 10 days Mon 4/19/27 Fri 4/30/27 Sprint 2 10 days 1Mon 5/3/27 Fri 5/14/27 Sprint 3 - - 10 days _JMon 5/17/27 Fri 5/28/27 www.speridian.com 116 24-APR-2025 Ssperidian TECHNOLOGIES LON-61- Conceptual Design Document - Phase 3 0 days Fri 5/28/27 Fri 5/28/27 LON-62 - Interface Specification Document - Phase 3 ---- - ----- - -- ------ - -- ---- -.-.-- -- _....... ----- -- 0 days -- - - --- Fri 5/28/27 -- - ---- Fri 5/28/27 - - ---- ----- LON-63-_Report Specification Document_- Phase 3 0 days _Fri 5/28/27 Fri 5/28/27 _ LON-64 - Test Plan - Phase 3 0 days Fri 5/28/27 Fri 5/28/27 Builds Solution Checkpoint 1(Demo) Signoff 0 days IMon 5/31/27 Mon 5/31/27 _ Sprint 4 _ _ — - — _ 10 days - Mon5/31/27 _Fri 6/11/27 Sprint 5 - _ 10 days Mon 6/14/27 -_ Fri 6/25/27 Sprint 6 10 days Mon 6/28/27 Fri 7/9/27 Build: Solution Checkpoint 2 (Demo) Signoff 0 days Mon 7/12/27 Mon 7/12/27 Sprint 7 Fri 7/23/27 10 days Mon 7/12/27 Sprint 8 10 days Mon 7/26/27 Fri 8/6/27 Sprint 9 10 days Mon 8/9/27 Fri 8/20/27 LON-71- Data Conversion Plan - Phase 3 0 days Fri 8/20/27 Fri 8/20/27 Build: Solution Checkpoint 3 (Demo) Signoff 0 days Mon 8/23/27 Mon 8/23/27 Sprint 10 10 days Mon 8/23/27 Fri 9/3/27 Sprint 11 10 days Mon 9/6/27 Fri 9/17/27 Sprint 12 10 days Mon 9/20/27 Fri 10/1/27 Build: Solution Checkpoint 4 (Demo) Signoff 0 days (Mon 10/4/27 Mon 10/4/27 Sprint 13 10 days Mon 10/4/27 Fri 10/15/27 Sprint 14 1_0 days Mon_10/18/27 Fri 10/29/27 _ _ _ Sprint 15 10 days Mon 11/1/27 Fri 11/12/27 Build: Solution Checkpoint 5 (Demo) Signoff 0 days Mon 11/15/27 IMon 11/15/27 Sprint 16 1_0 days Mon 11/15/27 Fri 11/_26/27 _ _ Sprint 17 10 days Mon 11/29/27 Fri 12/10/27 Sprint 18 10 days on 12/13/27 Fri 12/24/27 Build: Solution Checkpoint 6 (Demo) Signoff 0 days IMon 12/27/27 Mon 12/27/27 Sprint 19 10 days Mon 12/27/27 Fri 1/7/28 Sprint 20 10 days Mon 1/10/28 Fri 1/21/28 Sprint 21 10 days Mon 1/24/28 Fri 2/4/28 LON-72 - Data Quality Assessment report - Phase 3 0 days Fri 2/4/28 Fri 2/4/28 LON-73 - Data Mapping and Conversion - Phase 3 0 days Fri 2/4/28 Fri 2/4/28 LON-75 - Test Scripts for System Testing and UAT - 0 days Fri 2/4/28 Fri 2/4/28 Phase 3 Build: Solution Checkpoint 7 (Demo) Signoff 0 days Mon 2/7/28 Mon 2/7/28 Sprint 22 ----------------_-- -----� 10 days Mon 2/7/28 - Fri 2/_18/28 Validate - P3 60 days IMon 2/7/28 Fri 4/28/28 _ System Integration Testing (SIT) _ - 35 day_s- Mon 2/7/28 _ Fri 3/24/28 LON-76 - System Test Results - Phase 3 0 days Fri 3/24/28 Fri 3/24/28 User Acceptance Testing (UAT) -- --- -- - — -- 40 days - - Mon 3/6/28 - Fri 4/28/28 -- -- -- — -- - -- ----- - - LON-77 - UAT Results - Phase 3 0 days Fri 4/28/28 Fri 4/28/28 Deployment plan 9 days Thu 3/30/28 Tue 4/11/28 L0N-64 - Deployment Plan_ Phase 3 0 days - Tue 4/11/28 Tue 4/11/28 www.speridian.com 117 24-APR-2025 SSperldlan TECHNOLOGIES LOW 65- Software release content documentation - 0 days Tue 4/11/28 Tue 4/11/28 Phase 3 6 days Deployment and Data Migration Rehearsal Wed 4/12/28 Wed 4/19/28 LOW85 - Updated Cutover plan and Final Cutover 0 days Wed 4/19/28 Wed 4/19/28 plan/schedule - Phase 3 Roll -out P3 75 days Wed 3/22/28 Fri 6/30/28 Training 22 days Wed 3/22/28 Thu 4/20/28 LOW78 - Training plan - Phase 3 0 days Thu 4/20/28 Thu 4/20/28 1.01\1-79 - Training Curriculum and Materials - Phase 3 0 days Thu 4/20/28 Thu 4/20/28 LON-80 - Training Completion Report - Phase 3 0 days 5 days Thu 4/20/28 Thu 4/20/28 Thu 4/20/28 Wed 4/26/28 Revise Application Documentation - ----- - - - --- - - --- -- - -- ------ --- -- --- - Release to Production - -- - --- -- --- -- -- Mon 5/1/28 _ IMon 5/15/28 13 days LON-82 - Final Technical Documentation - Phase 3 0 days Mon 5/15/28 IMon 5/15/28 1.01\1-83 - Final As -Built Configuration Documentation - 0 days Mon 5/15/28 Mon 5/15/28 Phase 3 LON-84 - Cutover completion report - Phase 3 0 days Mon 5/15/28 Mon 5/15/28 LOW87 - Monthly Production Support templates - 0 days Mon 5/15/28 Mon 5/15/28 Phase 3 Post Go -Live Warranty Support ------ 17 wks ------------ Mon 5/15/28 --- -- Fri 6/30/28 --- ---- - - --- LOW88 - System Support and Warranty_ Phase 3 0 days jFri 6/30/28 Fri 6/30/28 Project Closure 4 days Tue 6/27/28 Fri 6/30/28 Turnover 14 days Tue 6/13/28 Fri 6/30/28 LOW86 - Project Closeout report 0 days Fri 6/30/28 Fri 6/30/28 LOW89 - Annual Disaster Recovery (DR) test 0 days Fri 6/30/28 Fri 6/30/28 LOW90 - Release Documentation_ 0 days Fri 6/30/28 Fri 6/30/28 t66, 0 days Fri 6/30/28 Fri 6/30/28 www.speridian.com 118 24-APR-2025 Attachment "A" Functional Requirements Response Workbook [ATTACHED] t� t c a) O Loom N O MW U cu O M O a) a) N Nmu C O U Q O Q' MEMIN C E O > a C N � > ca Q LoomO O N .N Q C C- a c 3 p' N O m C a) C ca 0 r-• C O LoomO E o t E C L mc cQ O cu Loom O P O owN 7 CU a) c c� a) U� O U� a) a) c a) c co p E Q E E ca U a) c o CL `� c V Lm o E m 2 c cm 0 0 E t a o .c o •5 m o m r. Oma a owU WEEMIN In ca C N ++ � O in t U >, O E C C +� O ai ++ MW a) C N tm O w m m omme K� MENEM co a)E E n c w o �_ D E E W— � w 3 aa) N N c) Q a) U N N Z O "� ow •C O C .. oom o m(D a) a E a 0 La) X o E c m ° o a m m E c as a) n > U c U WOMEN rn c ca o n L O cv o a) �+ c o � -c N" c � C- E E r� p Z C c Lca sommon C C `� O 7 r.. ca O C 3 O O UW O O C �. Q x t m > ca m CL t OVxjMW m M cn�LU w a) OMEN ) v E o (n .oa)o n CUO ' • SO ommom MW ENEM MENEIR am Ec _ MENNENmaE ° ., MENNEN MENNENc oEMEMEM o a)c 6 c Q o �' U m � �+ S cv U _ �Z N CUZ C O cn ofmadt O O 4) c a) p sMENNEN Cl) W, a) v cn > a) EMENEM O in C0 N •» co : a) co +' O a) O � U L C Et cQ ...,7 c 2 Z a) O ui N m = Z a) CL : N a O MENNEN �mD O} � >, U) (0 ca N a (a L 0 O M O a O N "a C U > Q MEMIN C C N O a) ` 7 O O Cl)Loom OE 0 3 O> Z> LO � W U � U o N c '3 T c c wommonc `n c E o ns c E E s O 0 U O L O O N L L �N two �;=,o- a)m c � O � �° o 0 O U '0 C- "O U O O M Q Q CU o- Q dwa �mc aiaLaL O O N c '= O d LL � .� � N cc CM �• Z m- N c 0 0 z ;rs =c) nmo0WD > 0 m C�DT!DDC�G�U� 0 CD > N m o y CD CD cD = W— A- Q(n O 90 y M Cn CD (D � CS � C�13ID90 j' 7 n CD3 g ° 50 y' m N O -=-h N V1 7 O = — N N 90 (D 7 Gl 7 C co N 0) j AN �WO N W J t0 W C7 0) W d) w fD I A (0 A W' W N O A ', A W O m 0 O. O 0) co 10 O O N d I " X E E E E I I I zIz z z z I I I I ' I z z I z z I z z z z { 'EWIN nIII a € Ex . Slim 8� sl, €g €� 3 j C Mr zfr N. le �I81 EE a 3$ Fa s� 5 C a 5me 3— E e a g fr $ E x F 3 III s t 5 E la E gp as all ac a in x $ Ea ga a^sE s s l a e l a fr H_ fr 3 e YE a frE fr, d aas44 aE a ell Y Cm. ogEli e'na: gggg`E 2 a& a IiEa o N e$ Eg S? INNIN a is %3 �IN .3'I al 11 s8_ I2 is % °0.3 — � 9� 02 p�g •cEc fe €�I�� H �a � $E E li g s :e :S $ g € a g l a�l € u sn is 0 IN MR a a z z z III z z ICI z z I I I I I I z z z I i z zit i II I z z z z z z l z z z a o u u I o u u a o o m m m u u u u u l u u u u u u I o m u u i u u i 8 P F f S i f s f I F F i F F Z 8 II f E Y i f F Ali f � i f F f S j 2 E I i i a d = a g 9 z 4 c y as $a Y XIS 2 as @ E EBF. $.so lad 'off 8 S a�Efr $ IX a IN raa;=� afr g SSE g H 5 E n $ € " n a s22 fr E S B� He^ Ha gee g Ea 5 ` sx 4 an'c a s`E e-113a �.fr 8I a $ 8 H Ills 11. g If 's: aaa E as EE s l'a 9�g sE 31 X go $a H iEs gE € itFL E ag n� a ¢e E ES y li $� x o$�s��13; a a aia €EII €ICI 9 g aHE- a s ^a Ea. E nl em sl 88 s 9gg s $s S % .a 2a $3 9�1 P a . a x� $' 9 n I� g �^; E l p =E a. E.e iaO a aal� s 9 "s € s fr� s s a S y` $ s E 2' aFEto as ; S S a IW INSE "2 •Ij EaEIE •ems 2 $ s P r la �H 1= s- E 9;ait, IN €I • ,a t . e - E �� e'� a frl yy�' a EEE EE.E E• E EEcE€ eeaEe HeE EE €eEE £9J EE3a EE E E•a€E� Ia Ems E2JE0 Ilie Ee E EE E `E E .9 .E aala Ee� E2s §§ggW'GaEE�aEJ 1.11E aE� 2Sw.,gg 5¢EE d z � z € E2�€ SEE a w�. . 3 mow„ w`bw`E �5�E E IE1 E E°83 3P 8 2 8 R.p 's sw'E s^ 'E pE3-5�wba 5am5a a aXss� • 93a 8s. •ne w a .ems �fr Ixg ys� •g�;g� . 4 f f.n�f u EPa11g�al ga s g�E��E�a a_, wsE aE44�gg E�< 2« w � sa f "s� g3l.0 ;s' ivao Iao 'Eao $a �a;wa8aw�" Ear f° is Ida �a;o Y ' I�43 '.F Iz a p- T2 06 w s$ w NIP a III d N N w N a s wl w � N I I - I _ I - II - < < < < a a a a s a a < a < a a III a < a s a a a a a s a s a a s a s a s a a a! a a> a s a s a a a a a a I a,- m III.. �_ _V.: � ~. m I .m r .y._ > I I I to I I I I --3 e R _. ��t tl' a a g. a d. of a� 7pt. 3g ;3�EF3 9 3 ��as3 ° Eg RF m.,a SE 3 i��',�pmE o: E5 $m y5 � a a""R�°a Ca �I &S'aRe 3papRR} m as a' 35 aa° aTo ' } gg 3 5 m• gE G Sa q s a a 5$ 3 Q3$$• �.$ S$a ��mmnu a CC a'a3 C3 CIi�CC C C iC gC 3a C C C',^ C S. Al F F Fe�F F pFasf_z?°�F,a,F :E Faa aaa IN a ;� s 8 a as as $S;'a:a; a go -a a S 3� ;e a � u=° o A$93o9 33` 32Rz�R $aa fi3 s$ 99S Ex, @;$ $33�a$ee 'x s ad s a'r sIg g!: a E da d•y 3x °ES3 °E 34� E 3d xG 3 3 dC •3 ail a 3 34 3 e p 3 3m dd3 030 30 a x3 r3 al ° a•.. x 3 $$ n 5 d81 b.- s R. "I "dFIF o-ll!0,2 d� d•R �3F dFI ea?� d 9m.$ $ F F•12' Q. 6 ,a n $ ym- • to a..FR$ • ''. e e l �ay S �ay fi ya° `� a s l ° 'aye , 3? 3 iiid 3 13k 3pp �= q &� 33 B a 3 3 A3C 3` ca 3 a 5�C_ 3p s G a $• •q, S i i$6e a3 y s 3 _ r a a8 3e, 3 M 3 9m33 g5; 3 3 a: Y 3 1 3— I� 3_ n 12 e e e. E.a�°5 g e as q 8 8 xo :I fi 3 3�1a° �$ sl 5,a' ! s sI� g assg a�g gI e Y 3g y s Ss $ g 17 �a a 8a 3aa'Sg a" 8� $ 5 3 3�s gtls.Qs ga3°3s e: a�38 3doo a%a sia Ec $ a3 gtr ' �g .e ° s 00 A S a ea 3g 33R e gna8 3 @p ga ge § i z ��, �s a i —,• ?g 8 as 6, €a 8 8 E� 9 a g aq a s alas Q!s�Sa' d sl E' 3 eas8 " as € 'S3 g ag s¢ Y 5 '•a 88 s a 'a$s 3's 3a Se x x z Ru E E.5, Bg sSa aas a 's Y a 3' s °"� '9a $s' g2a i 3 ¢ a all sw.'= g z3E."'i 'ss3 '.a S j 13 Sg 5y �3 �E,@ �a d� lod m $m g € 3� s s s2a € aY'i �:$ Y; a° 3I a a Ra g � � a s� IF 3 loom g R 3$ g3 a la �'ge 6I a PILL 3 sass ss saa€_ ai s 8S,•s q€ �n8� s3 � i � d3 s �3 �B3z ya �a � "a n• as a- 3'a $$, ag , $ �gg3a p9 3 a a do a s a s € IgRgs 88 g€ ZZYx 33 d 8s $g q s3 ',�a S sa 3 qs g 8 d 'a'i'.. S$ 3'g a gagg n gg g8 i Y�' i 4' Si Y '�I 6 la�"a •R •g �i a E' Y .•sY {', =3Q fi 3 g Re egg$ $6 '3 : 8 1's a' F3 a y 3m d,., _�c s �I w 2 5aE 3,b �m : $5 3 I'I F 3 a 3'3 d €P I$ as s s $ 3 3I16a $ n S3 •i S R os 3 E s' a.9b 3', p3p a F'..8s s a y 8.s,� ��m. s` 3`•_ $ 33s q s S S U $} a 1 8 3 2 P a$ a,gP a s s z$i al a 3 a. �ppm'I e � .qg 'Y �$ %FR a � 3 ar k d 83 �$ 8 e 8 g'� is $ G� 3 g 5a a good. 8 mR, g s p a F g " 3 a4° °sIImor a € ssl g ai R 31�. $,s nail _g am a p3 € q a vv a'aa s r F ff ae i I l II I k '.. o n n o f o n l n o n o m o n o o m o o I I o o o o I o '. o m � o m '� o o o I, I I I I o o , � � � m m i I z z I'I z z z z z z z z z z z z z z z z z z z z z!z z z z z z z z, z z z Iz I zLz zIz z I I I I ! ' II I I I Il z z z z II,, z z z '�, z z I',, z < z z z z z z z III z z z z z z z z z z I I I II I �� I I I I i III I I _ I I I I z z z z z z z zI z z z z z z .. z z z z z j z z z z z I z z z z z z z z I I i ' Ln 12 07 I I ! $ s 5a € 3 a °a_;a �.3 Fog a•2 s; e� me a g sa a z 3', ass s a �e a g 3ai "a ash a e 2 € gl a 3 sR gg $ 3 s "'I a salsa g,� § 3 3 : s° 3', a e'3a - xs gI ass g R' 5_ e o$ a $ s g :: : g .e _ a y .n 1. g .n s' g! E p P x a a g cal a sY# Ia1 3Rs� R' s•a� $ a m g a s 3 aI a �I 3 s its $ 3 o�g ag p a 3& 3 az gSs aR, �� a a 5 m �. 6RI; xslSs g'85' g 8,. 'a,�e 3 S R S 5 9 3P 3 a, a S 3g.a ns a 8 $• 3,,��aa a Q �aa' III 8 s : �. s F �a� e.. $ $�53 5e k 8 ea SaY e T 3 9Y a $ i 3 S a a Q3 3 2a SS E Fa' •e9 i'. �•a.2 aa•a 3nM1a $ a gg$s g ! zz3; amomffjeess I s s € $ 'I� p,=I 98 g a S $P'a '��' $' ale a 6q ! 'S @a3.. 33 R 33Q5°� 3 y° 3 3�'l a ss dx a:Q€s€ a :a €ae 3� n a C asm $ Sg ;P3 g qs$ ass € ge ash 8 �z, a 3 3 i 3a n3 s'. s° a as I ° 3 s•1 '1w •g� am 3 g $ g fig$ $a a s s e•3 s $S as$a am as°ass Sac $ as B lit f as $ ?s 3_ ti a a 'Tg33s�3 s — ° ng Faaa a?° 4a°33a: 3a. s ;3a 3a a gs sax 63 s a 3 as € as S as a a gs R $ .ate 3; afi Toe € $ '� 3 3 $s $i z a s a a ��3s 3$ �. 9 �� a S gs 3 spa g s 's€ 8g9e 'sa a s fr [IS! €sa E e e -- 3a g €� ��33 €Y'gn gam a€s: :a s s- s z3 a¢aaeazx a fig teas a B'a•a aA3$e as ty €ne€ a $ " € 3 € � 3 €� f :$gg $ a g 3a;�g do s a a3 �, r a€ "s•s a a pg � � a € gE a€?ga a gd 3g a3 s 3asnR a 3 @�0 aPg rs qq 9 "4yypa :{si�3s ga a yaps s g a� axa'3p' psg33g& s z a $ A g '�a F a r8 33� S�3S3 3 Rg3,ga:3 3 G4^�g=�to � $I gig oa a g;11 �Rxa g q e g 2 x 3-Q:• g a 3 a. Y 33 3 3 a 2a. S. 8 �y 3.a Y4_oad 3 a8.71 p$Q.3�. Sal$=aes6'8 a ag €ae'as? $rya 3 § i _ Y's� s n xR�gg g s age' 3 T m g3 d ea a € 3 a a a as a sa a t xd�sg; 3 s a0 Ra s a s 3€ �€ $ x $€ 3= € �ggR a a s 3' a nl1; g$ 3 a s s Qs'I 103'oa }�: s sIa€ s3 a son $ 3333 3am a 1 a g $ s 3 a p. g a 3 a g ia� �3a3 s a g3 3� w mo $ 3 a s s as € a a€' 8R :S� x s e', 3� 3 'nos €T z a R e 6s a: �3- or $ S 3a 3a $ 3 i. d Q' sit s a an • a "a .�3 ° € • € 3 ?fl?£ 3 �'a a a o �' 3 qsfa �� S li m 3 3 a' S r a-3. 3 R' R Av �R = S. e S a¢I a i a S vs 's� � s sa o 3. a a °€ 9 i : 1 u u u 2 2 I Z Z 1 3 III �e 2 a Sin v e'E �a e a e�� n E c E e 1 a ,ee a 'M?: I I I ea s S g=1Fs EE'asm elE; s$"$ ell �1 Ijrg` g° % s' �s 8 E�58 c5183E, 1 g BIr g_ Sn. E a delay �,9a $ E 9 E IN S 'll'. 5 gZs'i9� III a I8 flEi a 5 1 u s 3jw _.N g s s s is Ig a g a Eg.a sa�gg33$ s a aeg3a a gltglE ass€' q' E H E mE E waC wE w11 10 Ff w�O. wlFiE929 3ieE�E13E Lis 3$ 3og3e 32egeep^3 gS3z °3$23� 3g' 3oQ3e` 3�93g 3p".3 fE, E¢�y$ 3q� x.8ry aS g2�E gS. E,EpF Sw B'el :�g i'@ .2H t2 e Ea£ am INgE EE% �a�tl 2K� a@I EQ2 i • 5 %. Yp K e¢ g �Y K Yp Yp 1YK Fp 1.2 p 3 al m $ $ $ m S w 1 '.1. _.. < < < 6 6 < 6 6 < < < < < 6 1 < 6 < 6 6 j , Clariti supports the flagging and highlighting of information in several ways, including the ability to place notices on records, display conditional text B 1 Manage Data & Reporting 'The system shall have the ability to flag and highlight information M C N N N notifications (based on business rules), and surface ,critical information on Dashboards, to name but a few. This functionality ensures that the public and City staff are always alerted to areas requiring attention. ell 11 el Clariti provides intelligent search capabilities for be quick access to information within the system. Key features include: • Global Search: Searches across all objects and data. • Suggested Results: Real-time suggestions as users type. B 2 Manage Data & Reporting The system shall have the ability to add configurable search fields M C N N N • Search Results Relevance: Ranked by relevance. • Search Filters: Refine results by record type, object, and date. • Quick Find: Locate records by name or identifier. • Saved Searches (List Views): Shareable, filtered real-time lists. • Search Enhancements: Supports wildcard, synonym, and phrase searches Clariti provides field history tracking and auditing, ensuring a record's entire history is captured. This tracking and auditing capability captures the before and after values of the changes, the user who made the changes, as well as a date/time stamp of B 3 Manage Data & Reporting :The system shall have ability to provide a historical timeline of permitting / licensing process from start to finish M C N N N when changes were made. In addition, the Activity Center allows for the tracking of communication, meetings, and other activities related to a particular record, ensuring a comprehensive history of all activity is available. Clariti's comprehensive reporting capabilities allow for saved report parameters to be modified, or B 4 Manage Data & Reporting The system shall allow saved report parameters to be updated M C N N N saved reports to be utilized as templates to create modified versions, such as filtering a subset of information. When creating a report or a list view in Clariti, B 5 Manage Data & Reporting The system shall have the ability to automatically assign, or manually create, report labels that correspond with M C N N N users are prompted to provide a name/label, saved search parameters providing them the ability to properly capture the nature of the reportand any parameters. el Clariti allows users to navigate by mouse, menu, keyboard (including tabbing through fields), and touch (using the mobile app or a touchscreen on a The system shall support common keyboard commands (e.g., return key on keyboard triggers the "submit" or supported browser). B 6 Manage Data & Reporting "search" button, tab key on the keyboard advances the cursor to the next field) M C N N N The Salesforce platform, upon which Clariti is built, provides a collection of keyboard shortcuts designed to allow quick and efficient navigation I I ell el without requiring a mouse. Clariti allows for the transfer of licenses/permits, as well as addition and removal of the parent/child B 7 Manage Data & Reporting The system shall have the ability to transfer licenses/ ermits and to add/remove parent to child relationships, M C N N N relationship between applications or records, p p p i providing flexibility in managing related records. This action is governed by the assignment of appropriate permissions to users. The system shall have the ability to automatically, or manually, flag projects based on configurable business Clariti fully supports the flagging of projects, B 8 Manage Data & Reporting rules M C N N N manually or automatically based on configurable business rules. The system shall provide a structured template to capture conditions of the hold, such as reason(s) for the hold, B 9 Manage Data & Reporting instructions and contacts for the Customer (and Staff) on how and when to remove the hold (including any documents/ information that needs to be provided to release the hold), and any internal notes or comments. B 10 Manage Data &Reporting The system shall have the ability to trigger holds for downstream applications and keep the hold until upstream holds are rectified, accompanied with this information being made viewable to the applicant and staff Clariti's Alert Templates allow for the configuration and documentation of all relevant information N N related to Notices, Holds, and Locks, including reasons, instructions and guidance for both internal staff and external parties_ Holds can be applied and removed automatically based on defined business rules, including the N N removal of any related holds. Holds can also be added and removed by users with sufficient permissions. Information related to a hold can be viewed by both the applicant and staff. Clariti offers comprehensive built-in reporting capabilities as well as list views (saved searches) that allow users to easily create reports based on a combination of desired data points and applied M C N N N filters. This ensures users can generate detailed reports easily and drill into specific data points for deeper analysis. Clariti supports the flagging of projects in several ways, including the ability to place notices on records, display conditional text notifications B 12 Manage Data & Reporting The system shall be able to flag projects based on business rules requirements (Ex: total cut and fills, grading (based on business rules), and surface critical M C N N N information on Dashboards, to name but a few. permits) Flags can be applied automatically, based on business rules, or manually. This functionality ensures that the public and City staff are always alerted to areas requiring attention. Clariti's Alert Templates allow for the configuration and documentation of all relevant information related to Notices, Holds, and Locks, including reasons, instructions and guidance for both internal The system shall allow for custom configuration and management of HOLD, NOTICE, and ALERT (e.g., HOLD, B 13 Manage Data & Reporting ''NOTICE, and ALERT can be placed on address, application, and milestone) M C N N N staff and external parties. In addition the behavior of Clariti's alerts (i.e., place the notice on just one record, or on a record and all related records) can be defined when applied, whether automatically or manually. Clariti provides a hold mechanism that ensures B 14 Manage Data & Reporting The system shall have ability to allow a hold on the workflow M C N N N records (and optionally, related records) are prevented from progressing further in the workflow, based on configurable parameters. B 15 Manage Data & Reporting ,The system shall allow staff with proper access to remove holds and log / archive history. M C N N N The removal of holds, alerts, and locks, is restricted to users with appropriate permissions. Clariti provides comprehensive user access B 16 Manage Data &Reporting The system shall have ability to restrict internal users to hold license workflows (ex: security groups with limited M C N N N controls, ensuring the only internal users that can access) hold license workflows are those that have appropriate and sufficient privileges to do so. Clariti is a fully configurable solution, ensuring flexibility and adaptability due to changing lines of B 17 Manage Data & Reporting ,The system shall have adaptability due to changing lines of business M C N N N business. In addition, Clariti's robust API capabilities ensure that integration with other systems in use now, and in the future, is possible. Clariti's configurable page layouts and consoles, as well as RBAC capabilities, provide the ability to control how the same record may be viewed by different users from different modules. Unless The system shall have consistency among modules. (e.g. addresses, businesses or licenses created in one otherwise required, the default configuration of B 16 Manage Data &Reporting module can be viewed and used in another module, data is viewable, linked and usable). M C N N N record page layouts is identical across all areas and modules of the system, ensuring consistency regardless of where a record is being accessed from. This includes when viewing records from the mobile applicI-eation. Clariti provides a hold mechanism that ensures "_ . The system shall support workflow associated with placing a hold on the record, including preventing certain records (and optionally, related records) are B 19 Manage Data & Reporting types of tasks to be executed in the system if a hold is on a particular record (e.g., cannot issue if there is a hold M C N N N prevented from progressing further in the workflow related to an open enforcement case), should any conditions exist, such as open enforcement cases or NSF fees. B 20 Manage Data &Reporting M C N N N The system shall enforce user permissions associated with a hold type (i.e., only certain types of users may Clariti requires appropriate permissions for the apply and remove holds). applying and removing of holds. Holds can be applied and removed automatically B 21 Manage Data &Reporting The system shall be able to manually place (or remove) a hold on the record (application, license holder, M C N N N based on defined business rules. Manually applied location) that prevents a record from advancing in the workflow until the related issue is resolved, holds can be removed by users with sufficient _._ __ _ permissions. Holds can be applied and removed automatically B 22 Manage Data & Reporting The system shall be able to automatically place (or remove) a hold condition on the record (application, license M C N N N based on defined business rules. Manually applied holder, location) according to configured business rules in the system. holds can be removed by users with sufficient permissions. Clariti supports the application of Notices, Holds and Locks. Notices display a message alerting users of important information, Holds prevent the B 23 Manage Data & Reporting The system shall support multiple hold types with varying levels of severity and associated business rules. M C N N N progression of a record further in the workflow, and Locks prevent any modifications form being made ' I to a record. Each of these can also be configured to impact all related tasks and activities as well. Clariti's configurable workflows and template B 24 Manage Data & Reporting The system shall be able to support hold types that may be related to preventing the issuance of a license until M C N N N system can ensure that all required reviews must all reviews have been logged as approved in the System (i.e., only affects that particular application), be completed AND approved prior to a license B 25 C f? being issued. Clariti supports the placing of flags and/or holds on an applicant account/record, ensuring that all The system shall support hold types that may be placed on the Applicant record that may affect all applications Manage Data & Reporting M C N N N related applications associated with the associated with that Applicant. applicant/account are treated as required based on the City's requirements. Leveraging Salesforce's robust reporting capabilities, users can set up a "subscription" to The system shall reports, which can be configured to run reports at Manage Data & Reporting a able generate a saved search template at designated times by staff member (e.g., generate M C N N N specific times (such as every Monday @ 9am), and a report based on a saved search template, every Monday at 9AM PST) automatically I th t defined email o users, ensuring point -in -time report generation for critical stakeholders. 27 Manage Data & Reporting ,The system shall prominently display all notes and flags so that they are not missed by reviewers. M C N i N N Clariti can display various flags, holds, and conditions on records throughout the system. Clariti supports the presentation of visual indicators 28 Manage Data & Reporting The system shall support configurable alerts (i.e., visual indicators displayed in the system for example, M C N N N and other alerts triggered by configurable business customer has modified their mailing address) that are triggered according to business rules. rules. These visual indicators can take the form of messages or pop-up notifications. 29 Manage Data &Reporting -.The system shall provide built-in ad -hoc reporting capabilities. Clariti's platform includes robust ad -hoc reporting tools that allow users to create custom reports on any data element. Users can utilize a drag-and- M C N N N drop interface to select data fields, apply filters, anc generate reports without needing technical expertise. This flexibility ensures immediate access to critical information and supports on -the -fly data analysis across all modules. Clariti, offers comprehensive built-in reporting capabilities that meet this requirement. The system is designed to provide robust reporting functionality, allowing users to generate detailed reports with ease and drill into specific data points for deeper analysis. Reports support dynamic report parameters, which can be automatically passed to generate real-time, up-to-date reports. This ensures that users have access to the most current data without manual input. Clariti allows The system shall provide built-in reporting capabilities (e.g., the ability to run reports within the system with users to drill into detailed data by clicking on B 30 Manage Data & Reporting report parameters automatically passed to the report (if applicable)) and allow Staff to drill into detailed data by M C N N N specific data points, such as permit or application clicking on an application or license number, numbers, within the reports. This interactive functionality provides immediate access to detailed information without navigating away from the report. Clicking on a permit or application number opens the detailed record within the system, displaying all related information, including statuses, associated documents, and historical data. This allows users to drill down into reports and access data and additional information within records with ease Clariti supports the ability for users or user groups to subscribe to reports on a daily, weekly, monthly or custom interval to be automatically sent to The system shall support scheduled reports that are sent to specific users or user groups. Reports to support specific users or user groups. These reports can be B 31 Manage Data &Reporting multiple formats including PDFs, Excel, Word, CSV, XML, pipe delimited, etc. M C N N N configured to output in multiple formats, including CSV, XLS, and others if required, ensuring compatibility with various data analysis tools and workflows. ___.... Clariti's Report Builder provides unparalleled data access while ensuring that users only see the data their permission settings allow. The Report Builder turns your data into navigable and usable information that can be presented in easy -to -use drill -down, interactive, and graphical displays. Clariti makes it easy for clients to develop their queries, analytics, dashboards, and custom reports with a drag -and -drop, predictive search -enabled, modern reporting tool that requires no SQL expertise or database schema knowledge. Subject matter experts can use the Report Builder without technical assistance to: B 32 Manage Data & Reporting The system shall be able to generate detailed management and analysis reports(e.g.,• Create ad hoc queries as views or as reports. g g y g y p types, volumes, etc.). M C N N N Views can be saved for reuse from a dropdown list of available views without using the Report Builder. Users can generate ad -hoc reports on the fly using an easy -to -use report configuration wizard. • Maintain reports and save them as templates in folders. Other system users are granted access to report folders through security profiles and can use the saved templates (which include columns and filters) to run reports. Authorized users can edit existing reports and save the updated templates to folders for other system users to access. They can also clone a report template. • Schedule and email output to other users as a .csv or .xis file. Clariti provides intelligent search capabilities for quick access to information within the system. Key features include: • Global Search: Searches across all objects and data. • Suggested Results: Real-time suggestions as users type. B 33 Manage Data & Reporting The system shall provide the ability to search all data in the system by keyword. M C N N N •Search Results Relevance: Ranked by relevance. • Search Filters: Refine results by record type, object, and date. • Quick Find: Locate records by name or identifier. • Custom Search Layouts: Administrators can customize layouts. • Search Enhancements: Supports wildcard, synonym, and phrase searches. Clariti provides a number of mechanisms that allow B 34 Manage Data & Reporting The system shall support sorting of displayed records based on their attributes. M C N N N search results to be filtered and sorted based on attributes. B 35 Manage Data & Reporting ,The system shall support filtering of displayed records based on their attributes. M C N N N Clariti provides a number of mechanisms that allow search results to be filtered based on attributes. Clariti provides the ability to save searches as "list views", which are accessible in the future to quickly B 36 Manage Data & Reporting The system shall be able to save a search as a template to easily retrieve and execute in the future. M C N N N retrieve the information you are looking for. List views can be shared with individuals across the organization, or restricted to the user who created them. Clariti supports the exporting of raw data in .xlsx B 37 Manage Data & Reporting The system shall be able to export search results in various formats including: Microsoft Excel, PDF, etc. M C N N N and .csv formats. Search result screens can be printed in PDF format. Clariti provides intelligent search capabilities that B 38 Manage Data & Reporting The system shall provide options for suggested searches if a search does not return a search result. M C N N N filter results and suggestions based on the data entered in the search bar. e C 39 m The Salesforce platform, upon which Clariti is built, provides a collection of keyboard shortcuts jdesigned to allow quick and efficient navigation without requiring a mouse. Some more frequently used shortcuts include: • Close or deselect a window - Esc • Copy URL for active tab - Ctrl + c, then s • Copy the URL for the focused workspace tab, including its related subtabs - Ctrl + c, then w The system shall support keyboard shortcuts (please include in the comments common shortcuts that the N N N • Edit a record - e Manage Data & Reporting M C proposed system supports) •Save a record Ctrl+ � • Place cursor in search box • Display available shortcuts in a modal window - Ctrl + It • Switch between workspace tabs and subtabs - Left Arrow or Right Arrow • Close the current workspace tab and subtabs - Shift + x • Close all unpinned tabs - Shift + w • Refresh current tab and subtabs - Shift + r Clariti's document generation capabilities allow for the generation of documents based on MS Word Templates. Documents can be automatically M C N N N generated based on workflow rules, or manually generated, and are stored as files to the record to which they are related. Files can be optionally shared with applicants who can access them via the portal. The Clariti solution supports attachments in standard file formats. This includes, but is not limited to, Documents (.csv, .doe, .docx, .dot, .js, The system shall allow users to upload/download multiple standard file formats to include but not limited to: PDF,' mdb, .pdf, .pps, .ppsx, .ppt, .pptx, .rft, and others), 41 Manage Documents M C N N N XLSX, Doc. Images (.bmp, .gif, .jpeg, .jpg, .png, .tif, .tiff, .vsd), Audio (.mp3, .099, .wav), Video (.vi, .mov, .mpeg, MP9, .s4, Archive (-gpg, •zip), and Code (.css, htm, .html, .js, .xml, .xsl, .xslt). Clariti allows users to easily enter and manage free The system shall allow Staff to append general informational notes to applications, review tasks, or an overall form comments, notes, and userny other fields for a 42 Manage Documents record in the system, and the system shall capture accompanying metadata with those aforementioned activities M C N N N applications, review tasks, and any other record within the system. All data entered into the system (e.g., time and date stamp), is tracked and the accom an in metadata s Manage Documents B 43 Manage Documents m 0 Manage Documents The system shall be able to auto -generate and auto -attach documents to applicant's portal based on configurable business rules (e.g., automatically issuing a permit after fees paid) P Y 9 captured. The system shall support a configurable template for the user to enter an internal note, including but not limited Clariti's Activity Centre and Notes capabilities allow for the definition of templates containing various to the elements below: may include dropdown of standard set of comments to choose from (e.g,, "Received call from Applicant"), and may include a text field to capture customized comments e M C N N N types of fields designed to simplify the capture of ,phonePP ), Y P (.g., "Applicant had a relevant information, including drop -down fields question regarding a license. I provided them with the license information..."). and free -text fields for ad -hoc comments. __.__.. __ _lleleleee I, _ __ ell I I_ _._ . _Ile, I Ile _ ____ _ __ __ __ _. _._._ ____ ___.._ _ _ ..__ ._ Each edit, including the original content and the updated information, is timestamped and attributed The system shall allow for the archival or correction of notes, with accompanying tracked edits, according to to the user who made the change. This ensures business rules and/or user permissions. M C N N N compliance with business rules and user permissions, providing a comprehensive audit trail for review and accountabel-ility. Clariti's standard file size limit is 2G6. Should the City require a larger limit, this can be increased. Manage Documents The system shall allow a user to upload/download large file size documents (up to but not limited to 50 gb) M C N N N For large file sizes, Clariti recommends documents be placed in Laserfiche with links to the Laserfiche does B 46 Manage Documents -The system shall have the ability to upload voice messages (phone messages) and video (MP4) for documentation. The Clariti solution supports attachments in standard file formats. This includes, but is not limited to, Documents (.csv, .doe, .docx, .dot, .js, M C N N N mdb, .pdf, .pps, .ppsx, .ppt, .ppb(, .rft, and others), Images (.bmp, .gif, .jpeg, .jpg, .png, .tif, .tiff, .vsd), Audio (.mp3, .ogg, .wav), Video (.vi, .mov, .mpeg, .mpg, .swf), Archive (.gpg, .zip), and Code (.css, .htm, .htmI, .js, .xml, .xsl, .xslt), __ __ - - f� L Clariti tracks all electronic communication and associates it with the recipient/sender, as well as the specific record to which it is related. A digest of M C N N N :communication is available on the record as well as the contact record, and captures the date and time it was sent. Manually sent communications, such as letters that were printed or faxed, can be logged in the same manner. All notes associated to a particular record are M C N N N visible and nested under a Notes section associated with each record. Clariti can pre -populate a text field with information The system shall pre -populate the template with information about the user entering the note (name, role, date, from the profile of the user filling out the form, such 49 Manage Documents ) M C N N N time . their name and role, as well as the current date and time. Clariti allows the City to define who has visibility 50 Manage Documents The system shall be able to make application notes private based on user permissions (Agency Staff only). M C N N N into information associated with a particular object or record, including the ability to ensure that Notes are visible only to agency staff. The system shall be able to record action taken on a record %e.g., approval of application) as a history record B 51 Manage Documents viewable in the same way as manually created notes, capturing the user responsible, and the date and time of the action to manage and view activity taken on a record. 47 Manage Documents The system shall preserve a copy of the notification(s) generated from the system (email, letters, forms, etc.) and associate it with the relevant record(s). 48 Manage Documents The system shall have a single point to view all notes associated to a record. B 52 Manage Documents The system shall allow a user to upload documentation. Clariti provides comprehensive auditing functions, M C N N N 4including the capture of who made changes, when the changes were made, and the before and after values of the change. M 53 Manage Documents ..The system shall allow Staff to upload documentation submitted in paper format, that has been scanned, into the M B system. B 54 Manage Documents The system shall be able to attach uploaded documentation to a record. M B 55 Manage Documents The system shall be able to upload multiple versions of the same document and maintain version control. M B 56 Manage Documents The system shall provide a way to differentiate between multiple versions of the same document through a M naming or numbering convention configurable by the Agency. B 57 Manage Documents The system shall allow customer to identify and upload additional documents that are not required. M B 58 Manage Documents The system shall capture metadata regarding the upload, such as the date Rime and any file type of the M documentation that was uploaded. B 60 Manage Documents The system shall provide user -defined template fields to allow users to provide key metadata during the document upload process (e.g., document name, document description). B 61 Manage Documents 'The system shall be allow users to indicate the document type they are submitting. M �l B 62 Manage Documents The system shall be able to associate documentation with one or more records in the system according to M business rules (an application, an education regwrement, a transaction, a license, B 63 Manage Documents The system shall be able to export documents and reports from the system (e.g., print, email). M B 64 Manage Documents The system shall support electronic signature(i.e., click to sign, initial and date indicates electronic signature). (•il Clariti allows users to upload files and documents directly to the system. In addition, as part of the C N N N application intake process via the citizen portal, applicants are prompted to upload any files required as part of the application process. C N N N Clariti allows staff users to upload files and documents directly to the system. Clariti allows users to upload "files and documents C N N N directly to the system and attach (associate) it to the relevant record. Clariti provides version control for files uploaded C N N N into the system, including capturing the name, date, -eeland time of creation or mleeodification. Clariti's document management capabilities do not C N N N require specific naming conventions to differentiate multiple versions of the same file. Clariti can allow customers to upload files and/or C N N N documents that are defined as optional, or not required. City staff have the ability to specify document metadata associated with a particular file before or C N N N after a document has been uploaded. Date and time of submission is automatically captured by Clariti. C N N N Clariti supports the enforcement of naming conventions. C W N N staff have the ability to specify document City metadata associated with a particular file before or N N after a document has been uploaded. Date and time of submission is automatically captured by Clariti. Clariti's submission templates dictate the types of documents users are allowed to submit. When submitting documents, users are guided to select N N the appropriate document type based on predefined categories set within the templates, ensuring that all submissions meet the required criteria. .... I'll ._.. N N Clariti fully supports the association of submissions to one or more records. N N Clariti allows files to be downloaded, printed, and/or emailed dirIllectly froIIIm within the system. I'llClariti supports integration with numerous electronic signature solutions, such as DocuSign, Y N which can be utilized on the portal. Note that Clariti's use of digital Attestations/Certification may be compliant with ESRA guidelines, eliminating the need for electronic signatures in this scenario. 'Clariti provides the ability for captured signatures tc B 65 Manage Documents The system shall link the electronic signature to the document(s) being signed, if appropriate. M N N Y N be linked to the document being signed when used with an integrated electronic signature solution B 66 Manage Documents The system shall be able to capture electronic certification (e.g., user agreement with terms and conditions). M C N N N Clariti includes an Attestation function that present: users with an electronic certification via checkbox. Clariti tracks 11 the name of the individual who last B 67 Manage Documents ;The system shall track the users who edited documents and the date/time of changes. M C N N N modified the file, as well as time and date stampinc _ __ ___. when the change was made. al Clariti allows documents to be shared and accessible within the system, providing the B 68 Manage Documents The system shall allow multiple Staff to access and collaborate on a document in the system. M C N N N opportunity to collaborate. Clariti also provides versioning of documents to ensure users always have access to the latest file, but also previous versions to compare against. Clariti provides a comprehensive template system that allows you to create both document and email The system shall be able to generate and manage multiple document template templates. Document templates are created in MS y g p p types, including but not limited to B 69 Manage Documents M C N N N Word as .docx files. Both Document and Email the following: Forms, Letters, Licenses, Emails. templates utilize merge fields ensuring that required contextual information from Clariti can be easily included. Clariti can track all elements of correspondence with customers, including when documents were B 70 Manage Documents The system shall be able to track whether a document has been sent to a Customer (and date/time sent). M C N N N generated and when they were sent. If a document was emailed to a customer, Clariti also provides ar embedded read receipt functionality capturing when emails were read. Clariti provides a comprehensive template system that allows you to generate documents based on templates created in MS Word as .docx files. The The system shall have the capability for Staff to customize document templates (e.g., edit a letter's standard templates themselves can be easily created and B 71 Manage Documents M C N N N contents prior to sending to the Customer). modified, and output of generated letters can be in a Word format, allowing for modification of templated contents prior to distribution to the recipient. _ _. ____ _. _ _.. _____ _____, ___ _ _ _ nt. Clariti provides a comprehensive template system that allows you to create both document and email templates. Document templates are created in MS B 72 Manage Documents The system shall be able to automatically pre -populate templates with data from the system. M C N N N Word as .docx files. Both Document and Email templates utilize merge fields ensuring that required contextual information from Clariti can be easily included. _ _ _ __. _ _ __ _ _ _ __._ __ _ _ _ _._ _ _ __ ___ __ _._.-_._ _ Clariti's document and email templates allow for th( insertion of data from data sets within the system. The system shall be able to allow Staff to manually select data to populate templates from data sets in the In addition, Clariti includes a cloning function, that B 73 Manage Documents system. M C N N N provides the ability to easily create records based on existing records containing the desired information. Ile - lea I al lea a all Clariti's document generation capabilities allow yoL the Online Portal and available for printing by the user. to define whether generated documents are B 74 Manage Documents The system shall be able generate documents such as receipts, licenses ,letters, etc. that can be posted to M C N N N automatically available to portal users. In addition, documents that are not automatically shared can be manually shared if necessary. All documents generated by Clariti's document The system shall save documents generated by the system such as licenses, license renewals, and license re- generation capabilities are automatically B 75 Manage Documents prints. M C N N N associated and saved to the relevant record in the system, allowing for easy access, retrieval and reprinting if necessary. Clariti allows documents and files to be uploaded ti B 76 Manage Documents The system shall be able to associate files/documents with an address in the system. M C N N N any record within the system, including address and location -a- lea records. Clariti natively stores documents associated with The system shall be able to auto -associate a digital permit / license report with the generated permit / license permits or any other record, and can also be B 77 Manage Documents record for storage in the Agency's document management system. M C N N N integrated with an electronic document manaaement system. B 78 Manage Documents The system shall be able to search for a document by document attributes (document name, date sent, related application, etc.). Clariti supports searching of documents by metadata. When documents are uploaded into Clariti metadata such as title, description, author, M C N N N and keywords associated with these documents can be searched. This allows users to find documents based on various criteria without needing to search the actual content of the document itself. 79 Manage Documents The system shall have Optical Character Recognition (OCR) capabilities, for example to improve searching of M N N N Optical Character Recognition (OCR) capabilities B text in scanned files. N .. are not included in"the scope. Clariti provides comprehensive search and query Manage Geographic & capabilities allowing the City to query addresses B 80 The system shall be able to query any address or parcel for any legal holds or similar on a property M C N N N and parcels (and any other object) to determine Property Information Manage Geographic & The system shall allow authorized users to manage (e.g. create, update, archive, etc.) reference street B 81 Property Information addresses to be used by applicants and staff. M P rty Manage Geographic & The system shall ensure that addresses are linked to point locations or XN coordinates and can also be linked Property Information to parcels, inheriting all attributes of the spatial location including zone, council district, heritage status, flood M C plain status, owner, and legal description. whether any legal holds, or similar, exist on a property. Clariti allows users with appropriate permissions to manage reference street addresses that are utilized by applicants and staff, either by manually editing N N I N the information, or configuring GIS sync capabilities to ingest addressing data from the City's authoritative GIS database. Clariti's out-of--the-box integration with ESRI ArcGIS provides all of the tools to ingest and create the N N N associations and relationships between addresses, parcels, x/y coordinates, and information associated with feature layers contained within the City's GIS database. Manage Geographic & ;The system shall allow the creation of multi le addresses simultaneousl ,such as 100 units in a subdivision, This would require custom code to be P Y B 83 Property Information and provide the ability to specify odd versus even sides of streets and allow for skipping numbers between M B N N N accomplished houses to accommodate future development. _ _ B 84 Manage Geographic & The system shall support the creation of "1/2" addresses (e.g., 101 & 1/2 Main Street). M C N N N Clariti supports the creation of "1/2" addresses. Property Information _ _ . _ _ _ _ _ _ Clariti supports the addition of custom fields to B 85 Manage Geographic & The system shall include a sub -designation attribute for addresses that is distinct from the second line of the M C N N N address records to collect additional location data Property Information address, which could be used for types of right-of-way addresses. such as a sub -designation attribute used for right-ot way addresses. Manage Geographic & The system shall allow the identification of the use of an existing address on a permit where the address will Clariti supports the identification of, and use of, B 86 Property Information need to be changed to a new address in the future once the new address becomes official. M C N N N temporary addresses on permits where the address will change once a new address becomes official. Clariti allows for the creation of new addresses, 11 Manage Geographic & The system shall enable the creation of new addresses for use and allow these addresses to be marked as marked as unofficial, while map completion is in B 87 Property Information unofficial while a parallel process, such as Final Map completion, is in flight. M C N N N progress. Once addresses have been finalized and made official, addresses can be synced to ESRI B 88 Manage Geographic & The system shall provide a functionality to "expire" addresses for historical archiving purposes, such as when a M C Property Information lot merge occurs and an old address is discontinued. _ ___.. City __ _ County P B 89 Manage Geographic & The system shall enable the creation of new parcels based on GIS data outside of assessor u dates M C Property Information m cases where County data is outdated. B 90 Manage Geographic & Property Information B 91 Manage Geographic & Property Information The system shall be able to track location information via GIS coordinates/pin. The system shall flag applications that violate license location guidelines, triggered by geographical data (e.g,, applicant does not live in Long Beach so need office location identified). M (r B 92 Manage Geographic & The system shall allow users to generate a report based on queries related to GIS Data M Property Information B 9g Manage Geographic & The system shall be able to track location information as longitude and latitude. M Property Information C from Clariti, N N N Clariti provides functionality allowing addresses to be expired as necessary. N N N Utilizing Clariti's Clariti supports tracking location information by storing a location's GIS coordinates on applicable N N N records (address, permit, business license, etc.) and displaying a location on a map based on GIS location or coordinates through its GIS Map Viewer. Clariti's configurable application intake screens and workflow capabilities can be configured to require information specifically required for a license, including addresses (home and/or business C N ' N N location) being located within the jurisdiction of Long Beach. This ensures that all required and applicable information is provided during the application phase, prior to review and processing by City staff. Ill Clariti's reporting capabilities allow for the C N N N generation of reports based on and/or including GIS related data. Clariti tracks latitude and longitude location C N N N information associated with the location of permits, aoolications, licenses, inspections. etc. Clariti's embedded Map Viewer allows for the Manage Geographic & display of records as pins or locations on a map, B 94 Property Information The system shall be able to track location information as a GIS pin on a map. M C N N N- ensuring visualization of Long Beaches Community Development landscape via a topographical or map interface. Clariti ensures the only addresses that can be I selected by applicants are those that have been Manage Geographic & 'The system shall be able to validate information captured in the system (or provided by an Applicant) against the' B 95 M C N N N imported and maintained within your GIS database, Property Information Agency's GIS Central Data Repository (e.g., address is located within Agency jurisdiction), ensuring you have complete control over the address data contained within Clariti. Manage Geographic & Clariti supports the tracking of violations by location B 96 property Information The system shall be able to track violations by location using GIS. M C N N N using lat/long coordinates and its integrated Map Viewer. The Clariti portal allows the City to define or flag Manage Geographic & B 97 The system shall allow users to view GIS maps without being logged in. M Property Information Manage Geographic & The system shall allow users to execute queries related to GIS data (e.g,, search business licenses map) B 98 Property Information without being logged in. M Manage Geographic & ,The system shall allow the user to indicate the location of their business , including parcel, address, or GIS B 99 Property Information coordinates (or select the location from a map). M _.__ _I'_._.__ I'll___.. _ Ile- 1 111 Ile, Manage Geographic & The system shall provide an option for Staff to search for a particular location to see active permits /licenses B 100 property Information /etc. in a designated geographical area on an interactive map that displays active projects (e.g., 'What's going on M in my neighborhood?"). Manage Geographic & The system shall be able to track location information in the system in an address format (e.g,, street number, B 101 Property Information street name, street type/ abbreviations, Agency, state, zip code). M B 102 Manage Geographic & The system shall be able to allow Staff to indicate when the mailing address for an application differs from the M Property Information actual onsite location associated with the permit / license / etc. L3 u C N N N data that users can view and search without needing to create an account or log in, including GIS maps, zoning information, etc. Ile III I The Clariti portal allows the City to define or flag data, that users can view and search without C N N N needing to create an account or log in, including business license data, GIS maps, zoning information, etc. Clariti provides flexible options for users to indicate the location of their projects/permits/licenses, including by providing an address, parcel, GIS coordinates, or selecting an area on a map.. By C N N N supporting multiple input methods the system ensures users can indicate locations in a manner that best suits their needs. Clariti provides spatial or geographic search options that allow users to select an area from the map and return records located within that area C N ry N based on certain criteria such as rezoning, permits, and more. This functionality is made possible by Clariti's advanced geolocation capabilities, which enable users to easily visualize case data on a map and filter results based on location. Clariti includes address records that capture the C N N N desired information related to an address, including street number, street name, street type/abbreviations, city/City, state, zip code. Clariti allows for the capture of multiple addresses C N N N as part of an application, allowing a mailing address to be specified that differs from the location of the work to be performed. The sstem shall rovide an at -a -glance map capability on staff dashboard that include elementsto include but ' Manage Geographic & yp, 4n, ne C N N N including the ability to visualize the location of Clariti supports the ability to place a map on a staff dashboard providing at -a -glance capabilities, 104 Manage Notifications & The system shall notify the City staff if an email, call, or mail is "un-send able" (e.g., an email bounces back to Letter Templates say the recipients email is invalid, the City staff are notified of this) Manage Notifications & -The system shall have the ability to set configurable parameters that trigger automated notices (e.g., residents a B 105 Letter Templates businesses that require, or have, alarm systems receive an automated notification that their application approval is dependent on an alarm permit) I Ile Ile Ile I III Ile Ile I B 106 Manage Notifications & The system shall allow registered, logged in users to add unregistered users to be notified regarding Letter Templates transactions on their account. B 107 Manage Notifications & The system shall allow authorized staff (Backoffice users) to identify and add users with no portal account to be Letter Templates notified regarding account transactions M specific records or objects, such as violations, permits, and licenses. Clariti's Activity Center allows for the tracking of data such as un-sendable emails, calls, or mail, as C N N N well as accompanying workflow to ensure that the appropriate city staff are alerted when these conditions exist _ _._ _ _.____- Clariti supports the generation of notifications and/or notices based on configurable business rules. These notifications can include emails sent C N N N to internal (staff) or external (applicants) individuals, as well as notifications displayed to users during the application process, such as when an alarm permit is required. Clariti can allow logged in portal users to add C N N N and/or associate unregistered contacts to a particular record, ensuring that they are notified regarding associated transactions. Clariti can allow authorized staff to add and/or associate unregistered contacts (no portal account) M C N N N to a particular record, ensuring that they are notified regarding associated transactions. Event monitoring provides tracking for lots of types of events, including: • Logins • Logouts • URI (web clicks in Salesforce Classic) B 108 Manage Notifications & The system shall have the ability to notify staff if files have been downloaded/uploaded M C N N N • Lightning (web clicks, performance, and errors in Letter Templates Lightning Experience and the Salesforce mobile app) • Visualforce page loads • API calls • Apex executions • Report exports Clariti supports the capability to flag an application, permit, license, business, or user account based on The system shall support the capability to flag an application, permit, license, business or user account predefined business rules, either manually or Manage Notifications & B 109 Letter Templates (manually or automatically according to business rules) and send notifications to identified Agency Staff alerting, M C N N N automatically. Once flagged, notifications are sent according to their preferred notification preferences, them when an application has been submitted for review. to identified Agency Staff according to their preferred notification settings, alerting them when an application is submitted for review. Clariti's Activity Center allows Staff to capture all B 110 Manage Notifications & The system shall allow Staff to manually record notifications received from a customer (e.g., phone call, mail, M C N N N inbound and outbound communication and Letter Templates email) and date /time, notifications associated with a customer, as well as the date and time. Manage Notifications & The system shall allow customers to opt out of designated mail items (e.g., a customer can opt out of status B 111 updates via mail but cannot opt out of legal notices or bills) and/or otherwise specify their notification M N N N N Clariti's opt in / out is an all or nothing opt in / out Letter Templates preferences (either in person through Staff or via the Online Portal). Manage Notifications & The system shall be able to automatically resend notifications at configurable time periods (e.g., 30, 60, 90 days Clarmconfigurable workflows allow for automated B 112 Letter Templates if no subsequent actions have been taken). M C N N N "reminder emails and notifications if a particular action has not been taken. Manage Notifications & The system shall provide configurable electronic notifications to the Supervisor before and when predefined C Clariti fully supports supervisor notification when B 113 Letter Templates performance parameters are exceeded on certain applications or when notable events occur on certain M C N N N performance parameters are exceeded or when applications. _eel other notable events occur on applications/plans. Clariti allows users to configure their own Manage Notifications & notification settings according to their preferences. B 114 Letter Templates The system shall allow users to authorized configure notification settings. M C N N N This capability ensures that users receive alerts and updates in alignment with their authorized III eel III _. _ _ _._ _ choices for communication. Manage Notifications & system shall allow external users to identifyadditional external users to be notified regarding transactions Clariti allows portal users to associate additional B 115 Letter Templates on their account. g g M C N N N contacts to records, ensuring that they receive notifications related to transactions. Manage Notifications & Clariti automatically captures and provides a log of B 116 Letter Templates The system shall be able to preserve a log of all notifications with a customer. M C N N N all communication associated with a specific customer via its Activity Center. Clariti captures dates related to any electronic activities by default (such as electronic submission Manage Notifications & The system shall be able to track the date of all mail received for customer records (e.g., application received of an application, payments made via the Clariti B 117 Letter Templates date, renewal payment received, returned). M C N N N system, etc.), and provides an Activity Tracker that allows for the capture of date -related information associated with activities outside of the system (such as the date physical mail was received). Manage Notifications & Clariti s API capabilities support integration to B 118 Letter Templates The system shall be able to send text / SMS notification to customers. M N N Y N text/SMS gateway (such as Twilio) for purposes of sending texts/SMS messages to customers. __ _ ___ ___ _. __._ __ _. _ _ _. _._._ _._ _ __ __ _ _ ___,. ___. Clariti supports the generation of notifications Manage Notifications & based on configurable business rules. These B 119 Letter Templates The system shall be able to send out mass emails according to business rules. M C N N N notifications can include emails sent to internal (staff) or external (applicants) individuals I 'lee Clariti supports the batch generation of letters and B 120 Manage Notifications & The system shall support the batch generation of notifications for printing and mailing. M C N N N mailing labels for printing and mailing, utilizing its Letter Templates document generation caellpabilitellies. Clariti tracks all electronic communication and associates it with the recipient/sender, as well as the specific record to which it is related. A digest of B 121 Manage Notifications & The system shall be able to track the date and time notifications were sent from the system (email, mail, etc.). M C N N N communication is available on the record as well as Letter Templates the contact record, and captures the date and time it was sent. Manually sent communications, such as letters that were printed or faxed, can be logged in the same manner. Manage Notifications & The system shall allow Staff to track undeliverable notification (mail, email, etc.) in the system and related B 122 Letter Templates activity (attempts to resend the communication, contacting the Applicant to update his or her contact information, changing Applicants' notification preferences in the system, non -system generated correspondence). B 123 Manage Notifications & The system shall support transmittal of any fee -related information for large batch notification generation and/ or Letter Templates mailing (e.g., batch generation of invoice notices). Manage Notifications & The system shall support configurable notifications that are triggered at various stages of workflow or other B 124 Letter Templates conditions according to business rules (e.g,, email generated to the Customer when their application is approved). Manage Notifications & B 125 The system shall support configurable notifications that are triggered according to configurable business rules. Letter Templates L Manage Staff Workload & The system shall provide real-time dashboards (view in the system, not a report) that a Supervisor can access 126 Performance that illustrates the active licensing tasks and their statuses (e.g,, red, yellow, green) respective to their role based managed groups (e.g,, bureau members, department members) Manage Staff Workload & The system shall allow dashboard templates to be shared amongst designated staff (e.g., manager sharing their Performance dashboard template with their team) Manage Staff Workload & The system shall provide configurable escalation capabilities (e.g., if a workflow task's duration has exceeded a Performance predefined threshold, the system will execute a predefined action, such as generation of a Review Task for a Supervisor). Manage Staff Workload & Performance 'The system shall allow a Supervisor to view all Staff previously assigned to an application. B 130 Manage Staff Workload & The system shall support the automatic assignment of a workflow task to one or more users according to Performance business rules and other factors (e.g., employee skill sets, availability, location/ districts). All activities related to a particular record, including M C N N N undeliverable communications, can be tracked via Clariti's activity center. Clariti supports the batch generation of letters and M C N N N mailing labels for printing and mailing, utilizing its i document generation capabilities. M M M M C C C C�7 Clariti supports the generation of notifications based on configurable business rules. These N N N notifications can include emails sent to internal (staff) or external (applicants) individuals, as well as internal Clariti notifications for staff. Clariti supports the generation of notifications N N N based on configurable business rules. These notifications can include emails sent to internal (staff) or external (applicants) individuals. Clariti's dashboards provide the ability to configure individualized dashboards to display charts and reports specific to the user/group. Dashboards can contain any element of the system including tasks, charts, graphs, and reports. Dynamic, real-time KPIs are a common use for Clariti dashboards, and can be configured to dynamically change color N N N based on agency -defined thresholds. Dashboard elements include links to the underlying reports which users can open and drill into for more information. Clariti dashboards can be configured by users with the appropriate permissions, customized/tailored, and made available for specific user group(s). Clariti offers a customizable dashboard feature that allows all users to create individual dashboards to suit their specific needs. Users can personalize their dashboard to display the most relevant data, such as case status, deadlines, and task completion rates. Additionally, users can share N N B 131 Manage Staff Workload & The system shall allow a user to claim an active workflow task (either assigned or unassigned) for themselves M C N Performance and execute it immediately (e.g., does not require an assignment or reassignment step). B 132 Manage Staff Workload & The system shall support multiple tiers of assignment of reviews (e.g,, an application is first assigned to one M C N Performance individual who then forwards the application to others in that reviewing group to review). ' their dashboards with other authorized users to rovide a unified view of important metrics across N N P the team or department. This feature helps to increase collaboration and enhance productivity by providing users with a clear and concise overview of their work, allowing them to make informed decisions and take timely action. In addition, users with access to shared dashboards can create their own dashboards using the shared dashboards as a template. Clariti supports configurable escalation capabilities that would trigger an action based on tasks that N N have exceeded a predefined threshold. This includes the generation of an email, notification message, or creation of a review task. Clariti provides history tracking for all records. History tracking captures the before and after N N values of a particular data point, such as the assigned staff member, who made the change, and when it was made (date & time). Clariti supports the automatic assignment of tasks N N to users based on a number of configurable variables, including availability, skills, and location. Within Clariti, user rights and capabilities are limited only by the permissions and access rights N N they have been granted. As a result, provided a user has been granted the appropriate permissions, they can execute a workflow task regardless of whether or not it has been assigned. Clariti supports both serial and parallel reviews, N N which can be automated, or manually assigned, ensuring the appropriate level of oversight takes place. Manage Staff Workload & � N � N Clariti supports both the automatic and manual re- B 133 The system shall support reassignment of a workflow task from one user to another according to business rules. M C N � � � assignment of workflow tasks. B 134 Manage Staff Workload & The system shall support the bulk reassignment of workflow tasks from one user to another according to M C N N N Clariti supports both the automatic and manual re - Performance business rules. assignment of workflow tasks. Clariti allows for fields to be added to capture any ', Manage Staff Workload 8< information the City wishes to capture, including B ',I 135 Performance IThe system shall be able to capture the reason for reassignment. M C N N N that related to reasoning orjustification for ' reassignment or referral. B 136 Manage Staff Workload i;< The system shall have dashboards configurable by user Performance role. B II 137 ' Manage Staff Workload & 'The system shall allow users to configure their dashboards to display certain system parameters. ', Performance 0 0 L� 138 140 Manage Staff Workload & The system shall provide functionality to define specific performance parameters for all workflow tasks by Performance application type, investigation type, license type, etc., provided by the Agency. Manage Staff Workload & The system shall provide configurable "executive" dashboards that provide the necessary, real-time information Performance to support workload management and performance metric tracking (Note: This cannot be satisfied with a report 'that is manually run by the user). ', Manage Staff Workload 8< The system shall be able to visually indicate to a Supervisor if performance metrics are approaching or have Performance surpassed configured targets. 141 Manage Staff Workload 8< The system shall allow the Supervisor to drill down into specific sections of a record as necessary to view details Performance associated with the record (e.g., investigations, audits, education requirements, renewals). 142 Manage Staff Workload & The system shall be able to view Staff workload by various parameters (e.g., day, license type). Performance Clariti allows for the creation of highly configurable dashboards tailored to different user roles and requirements. Utilizing Clariti's robust analytics capabilities, users can drag -and -drop components M C N N N to visualize geospatial data, Key Performance Indicators (KPIs), and other analytics. Configuration is achieved through auser-friendly interface that supports embedding charts, and real-time data feeds, enabling dynamic and relevant insights for each user group � j Clariti allows for the creation of highly configurable �' dashboards tailored to different user roles and I requirements. Utilizing Clariti's robust analytics i ;capabilities, users can drag -and -drop components M C N N II N to visualize geospatial data, Key Performance Indicators (KPIs), and other analytics. Configuration I is achieved through auser-friendly interface that ' supports embedding charts, and real-time data ', ,feeds, enabling dynamic and relevant insights for �, each user group Clariti provides functionality that will allow the City to define specific performance parameters for workflow tasks in several ways, including due date M C N N N definitions, time tracking, and calculated values related to task time stamping. Performance parameter data can be easily visualized via Clariti's reporting and dashboarding capabilities. ', Clariti's dashboards provide the ability to configure individualized dashboards to display charts and reports specific to the user. Dashboards can ' contain any element of the system including tasks, charts, graphs, and reports. Dynamic, real-time KPIs are a common use for Clariti dashboards, and can be configured to dynamically change color M C N N ', N based on agency -defined thresholds. Dashboard elements include links to the underlying reports ' which users can open and drill into for more 'information. Clariti dashboards can be configured ', by users with the appropriate permissions, customizedftailored, and made available for specific user group(s). Clariti offers a configurable dashboard that can track key performance metrics based on predetermined service levels for each functional area, team, and individual inspector. This allows M C N N N authorized users to view real-time data and gain insights into performance, ensuring that they meet their goals and objectives. The dashboard can be customized to display data in different ways, such as charts, graphs, or tables, and can be filtered based on specific criteria. ' Clariti creates a "web" of connectivity between all aspects of a particular project, such as a building M C N N N Permit or a planning related application, resulting in all activities (inspections, reviews, tasks, ', documents, etc.) being directly related to, and accessible from, the project record itself. Clariti provides the ability to view staff workload M C N N N and availability through various parameters, such as day and license type. Clariti allows supervisors to view detailed staff information, including skill sets and assigned Manage Staff Workload & territories. This functionality is accessible through B I 143 The system shall allow Supervisors to view Staff details (e.g,, skill sets, territories). M C N N N Performance management dashboards facilitating informed decision -making for staff assignments and resource planning, Clariti captures and tracks workflow metrics against predefined criteria, such as the average number of Manage Staff Workload & The system shall be able to capture and track workflow metrics against pre -defined metrics (e.g., number of inspections passed, license reviews unassigned, B 144 Performance unassigned complaints, license reviews unassigned, applications in progress). M C N N N and unassigned complaints. The system provides reporting and analytics tools to monitor these metrics, allowing for performance evaluation and process optimization. Clariti provides functionality that will allow the City to define specific performance parameters for each record type in several ways, including due date Manage Staff Workload & The system shall provide the functionality to define specific performance parameters for each record type B 145 Performance performed by the Agency. M C N N N definitions, time tracking, and calculated values related to task time stamping. Performance parameter data can be easily visualized via Clariti's reporting and dashboarding capabilities. Clariti's dashboards provide the ability to configure individualized dashboards to display charts and reports specific to the user. Dashboards can contain any element of the system including tasks, charts, graphs, and reports. Dynamic, real-time KPIs are a common use for Clariti dashboards, and Manage Staff Workload & The system shall provide real-time dashboards (view in the systemcan be configured to dynamically change color B 146 , not a report) that a Supervisor can access M C N N N based on agency -defined thresholds. Dashboard Performance that illustrates the active application review tasks and their statuses (e.g., red, yellow, green), elements include links to the underlying reports which users can open and drill into for more information. Clariti dashboards can be configured by users with the appropriate permissions, customized/tailored, and made available for specific user group(s). Clariti provides customizable dashboards that display various record types and workflow metrics in tables and chart diagrams, allowing City users to gain insight into their data and track performance. The dashboards are easy to create and modify, and users can choose from a variety of pre -built B 147 Manage Staff Workload & . The system shall be able to display record types and workflow metrics and parameters in graphical "dashboard" M C N N N charts and graphs or create their own custom Performance format (e.g., shows the number of unassigned applications, pending applications, etc. [not a report]). visualizations. The dashboards can be personalized to meet the needs of each user, and can be shared across teams to facilitate collaboration and data -driven decision -making. Additionally, Clariti's dashboards are designed to be mobile -friendly, so users can access their data on -the -go. Clariti provides customizable dashboards that display various record types in tables and chart diagrams, allowing City users to gain insight into their data and track performance, including staff workload, availability, overdue Manage Staff Workload & The system shall provide visual cues for potential issues with record types or workflow performance (e.g,, Staff inspectionsfinvestigations, etc. The dashboards are B 148 workload reaching maximum threshold, investigator has availability, aging of investigations / complaints, liability M C N N N easy to create and modify, and users can choose Performance approaching collections status), from a variety of pre -built charts and graphs or create their own custom visualizations. The dashboards can be personalized to meet the needs of each user, and can be shared across teams to facilitate collaboration and data -driven decision - making. Clariti tracks the types and frequency of record types handled by staff, allowing for detailed Manage Staff Workload & monitoring and reporting on their activities. This B 148 Performance The system shall track the types and frequency of record types performed by Staff. M C N N N includes capturing and analyzing the specific record types staff work with and the frequency of their interactions with those records. Manage Staff Workload & The system shall allow for flexibility to allow any Supervisor to reassign record types in the event one of the area Clariti supports the re -assignment of records by B 150 Performance Supervisors are unavailable or out of the office. M C N N N any supervisor based on the appropriate assignment of permissions. Manage Staff Workload 8 The system shall have the ability to forecast activities and provide a view of the forecast on staff dashboards and B 151 performance in exportable report format. (expected turn around based on standard duration of request, current backlog and availability) N N C dashbo lariti allows the creation of custom reports and ards that can visualize expected turnaround times, current backlog, and staff availability. By defining key metrics and using Salesforce's reporting tools, you can generate forecasts and display them on staff dashboards. z z z z z z U U rn aw ta. -,=mmlIIII~ru u-I . N"�E~mmo___m'iq cm'rgaW 0$�$'r aa- is cm tEEm2t�d _ on= I m 2 -aa 5 -;Emv �w =3OEIL ato all M Ea E tm c am .Dosu�m P; m m t n a -AcYov y�.lc" t �vaaaa, 'adov�Ern ma a c N_ ��_ �n 0mMll cmM to ` a .�amEr - me0m mac JA°mc 'mc 9E E°= Em a .=g E luEoLcE�,v oF�"yc~2$a mgmaEoioocE E=F'A m` QOr ='E°'Em c0armEZ€$E'� 05 L-gy "cnE'q Rm� _ ?ato gumpEEE m"ei`g o�o`°T�°vcm2TYall c m {9N� `_ 9"g m= '0 `E tMa 0=9E>5 E-gym mm 16 vlrn86t to E3 Ev $d EEnm>Y0 To 0 0Em C$0 €E CE b`>al mal� a"` auv= E>1O s to tE m N Er A M. m m " E E m `mr co Ur « 0 3ro F o".. .. z z z z z z z z z z zl, I Z z z Z z z z z z z _ zll _ I z z z z j z z z z z U i �I U i U U i 3 5 E LM m' E o 0 m 0 E c x° to III M. IZ ti a i zz ell E a E N E s _ -to a i --EE tl o g a E E Y ? Y a m H E �° E E 5 a 0 t w m m E c A Off m a �to III U U U U 8 ISo 8 s E r 8 � S II Eo E x I a m = j a G m m m j m U _ U U U 3 3 S n n n n z Z z Z A o m m xq "sm a?A Bpyy uBy� �1A� mG o Ax "3 3 s„ IN IN S LZ 3 11 aQ $ � o 0 a Via. a .. o �a a 3 3 3 q a ,'3 3 I Coo » 00 IN a oop C+ i� c c 3 m m � I tea, Ri 3 w' 90 a'. dz Poo > w FooP d 0 Z 0 I i z z z ZI. Z Z Z Z Z Z Z z ME 2 me 0 al a aDm"mmay333azan_�0. g�m�o0�3''.-a9V SO 'do 'm c�' " �aoo n. �°�&c " a=�mSmII`'a...�m°as�a m ���1w'sil� 0oorsm 3ca� a _s v g IN - '��'c°q�oSa'a �oM0'iocC6oad�a� oov �p=.Ca v 0 CRN3g d 'mIN 0 3oo2'8 o2 m . 0 z».=,70 `=a A2Ncm"^cc3� ' �`N"'a��so 3a ' SSraSo M 2�m � � m » a m dI A. "o -;--0''N's00�aad ccR=o`.° 0000 mm0aamI =IZw=-oaa;�P_�ci=m 9"Naon00sw 0 olootoin c & a _IN _° g m`:"am�a�a�Nm�g3a;da33 s o4o�'ga � s'�s � %3a"3g mm ' P am o v3 01 ° "j R s mPoo 0 3mods�� a»°s NNo - c3Q ON .c — a d� 3" � �N" 0�gaA N�� , m "m Via. 3a @" •rmDU=F@EmrnEmm•'.'a'—nZa5yyEc°�"q�dE,mm�. .PUF�-m'_€- _ .fr'yWu`- m A ap`m iI~g v=`nE ssE $ E o �E �E m - " �LLoLo�o � �W IM m;EaEa E 0 ;mccc@m4_0 a a@�c yca"qom5E_�ocm o i vm av, a E�j ayamro5 a .U�= m;co c � m Q. �£om c-mma o€" mc$ E m 0m Em mm .E c WO aS°@c i c OmMa uNE 0z mm 9$ S ern &m�E n m " o ' 3@ E @toEC�a Eq' 'v'oEmmNcc�rc m=Svc E.EE"aoi�ml 4MHga £ *IFc g n-_ A°,N o EE?I L - taato gyv0Ed a. 0A ma"mmv��z- "_ o9z g "�da- a dEa0c Em ' m $ES=-rai`. a ° Ec = �ol_ c" dWqmm mo_ @EW d a 8$o a°inumm$m�'3 aD E-EmiiEcH°0 o �a EE€oi _�a Tvm nEo"VA �° 5E �a ocT"ci c CE m dm m `8 E o N$ E E m °= am a 1-0 a0 Ef " GyE ". '. , I I z z z z z z z z z z z z z z z z z z i z z z z z z N U o c T E 'E cc E o $ E m E r €ia a 0 . o � E �aga 15 cc i� ? IM i E °p8t teas E c c E E �" r Qfv 15 UN a` e U c aIV - � m E E E 2 F m m c E S E E 0 c Om c �V oU a a` U U � I � g � $ _ a E E E x c o � a ° o E s E� E � S o'c ac PE 8 U c c m >V S a` a z z z z z z z z S I 1 „o 3 3 w^ ! 3 a t aM 3 s c 0 3 w s 0 m 3 0 m " t� z z v _ m � n QFC � J 23 g3 c$3 °F F 0 as <0 N 3.m n3 $ x - Aq �q e a -_ m as 2 $ 0 3 s 3 m n 0 m0 m ry � o u n o I o O z z z z z z z z z z z z z z z z z z z I i I aq °d A mf 'a m''<=. 3a T m 0&> s �� H m x A m n m 4�C' 00 - a< ' yam; §0�'o� a S� .aa B00'`-- o_%, x 0 Q e aoea ""aaEra —� 3�a h3; d a m3 �' xT d a s g �2cM 0.��0 ��''v '8d< doa �m3. 3mn'•`a 3, $ 3 A.' '^ $^�...3 "A 3' s 3 zp ut 5 a# a$3 ^33 oz'm ro n'-o°_- �3$0�� Nm3Tm' a R n R 'a �» n m m �nR �� �$ �a 3 �2v^q a?`� o-m �.S�g^ " 5xo-aa �A=P 3ma - $'s. � NZNwM0 9 d m pu T - a3a -add"=asm3NpN Fa ° _0 m $ ' o � d'..�R ° " �" � a4. 14 a a m " � � '� m ,'� " ° A n "III, � � _ 0 EF. 'm e a � o � YM� < n g o �.3 S g �'3 n c 0? 3 c 3= z,° m o g 6& c w' 3 g 3? 3 N o m n B 0 F g S od'' z m n o R n m F mE m z N g m 3 0< m p.0 ' S 5.3 d f mmam'C mm mT°m^'m '' m 0 �°m'IR m°m In M. mpg ma,0>7 u m mm°am a''g 0m°•29n $`�, n°�3 d�'nc�'mm�m0 In °'� °-m3�R"c W 9°'�-m' '"°�° l'm .. Hry y��'m ,. m =_3d"M=n3� o 'A s'e Nam a3.'°4� ?`_" $ m� aRg,NS�«�c al za3:q a _ P a$M. g6.P0 z$R.3� sa""3 a cobm« 3 av,z0000 3 a=vm 32��$' �aa Via. n ¢� P x, 3 �c�# m tea - III�� `G38N'af.¢ spa 3' "�W�w��a$A a33�$ $a'"a Fm'a! a Es Ra631dB6n'"��aaIIIIP md� - " - F33 3 m " ° _ IW2o ° ` m E a-m E @> - Vie"@= dog we mlA zc _ �Er�Ix abc. q °E@ m =vellrm Jq E9 �E 'Uo3o xL' YPm N0 In b�3Gk° 9_119 a0 a �E -- Z co5>. Co mEu =mU.Cl°=5m ms � �" =Y 3a€Eim S"� 3° `mom Im d,£F'•m`j na .r46, In m�=c o �'��am�'MMM�w 'fie v Neu St €NimE;E 9 W; a°- ME nl «�°€9� U� "iIM ce€ g$e;m _ _@R tV E'. Ed-mE 'm a� $ E L C E€ �I m- c€ � S u c E N � d d.. E r°'I c$ a � T"n �' !. t EI i s S E s @ E 0 o�@� m 8 d� w o .. �mcE Co, a°Em �c Ea m m E$ ,,N�'oa x3 _ m N3S Mugu E ',0 sC`T°„ Im �IEat m5 c c mq Ec IIE _ A�"c =00 A -" _" x .m "v`,` ms mL°= m °-= ra C'°"o e��3 '. Yn uEoIN � ° a $ 2 'm" 0 �N n � W @" E t " o c $ E �� N r 3 m v.9 fig m" � m d a S c_` r 'c m E m ""� -E€ ma` cc ;esaad� s �€; r f`I.I.E 'Ec9Wq @ °��" ZO 3 mE IIIM 'A-d= E Ea xm Im vc ov IE` 2 t c2 m sp£ "3 E Yu0g IE$ gCa Em°r 13 T eom li EE dEu €ESE l m' @ 3 i v E E m S m o m 5 m 0 3' N L E r - m y w L m � � e o m N r n$ c 9. d a d 0 o N m m m w c n a n o ry c= u m m m = .. d _ c c s n F- 5 5 `o a U c E u _ _ ° ° .. ..°._. rOi. r _,.� $ r ._. >nui Ut _r Ir m `s Em- �Ip__. @E2 ° r_"_u _ u I I z ! z z z z z z z z '', z z z z z z z li z I I II II I z z z z z z z z z z z z z z z'. z z I I t � I � f c E u @q m m m c we c s $ e - 0 IN 0 S v c t E o g E m a e m m E E E E g = aI log 9 n r m N mmm m m x° m 00 O a O m O m O 0.2 - m a a a' y o 2. 20 ` U U U U z I z z U I U U U I di - aIN = y m c Q C mlIS S a 8 $aME 0 IN IM L € E q IS " ON M5 c 10 O ' E -t12 12 } r; 00 =$E E- = O = qE mZ am -c sm IX 3o E N ! 3 r�e1ISg E _ m m 3 a - 0 a 5 1 - r= w E a vt `moc 3g E INc- In ru, c E ce t t III IN E a E E € E E I c u°i c u ME SME m cd w=@ III OdO O O O O OmO O 0.2 2 2 a 2 G 2 N °41 N m m m m Q N aeq aN a m Q N N N 20 i i e i I , i I I E U s e E O O O ! O O O O O O O O O O O O II � III I I I N N N N N m N a p n Z 5 q 0 m z M �. ^ Sn. z �. n M ^ m. mo0 o mo mo o mo $o 0 0 0 o mo 0 os s mms "� os 14m Sim uRs � Cis i s Sn III A m N 9y_ ^y mm mT ". "� m, I _ m u' s�.._.[m m^m' 3m nD1 Pr 3a .� o m ^ 3miQ c ..m m m ^n ~ S S 3m nc3 3 �,3 �3 ffi 03 'I a' 2'< ^w o' y _ ImM ao o Q " p °gym =3 to 3 ICI 3 ° xs - 3 E "_tl' _ ,�O0 ;, 3 3 m3 u 3 s s s mMw z z " z E 3 w = v 3 M p. a. w = =1 RL = 3'm _ Sq'm 31m va= A9 o mn " 3 = na iEME93as mm s wmmmma m m 23'm m m3 o2 adte "S �a8a m � mRL oa m+3m N" a3 d- �a o0 � s �n o io0 - xm 0' 3 gsBsmxa � m 0 . b m' iI _ oes_ _ 9 a na - a0 o a mCO 0 „ a a Nc a `m_ m 3 Z $ a3 3 9 0. -Rm �3 ma3 o z3� i& a m 3wn MO IV dgwmm'll a Gt c 1 c q ° m o 0 01 ^ I I I - - 0 0 0 '...I o o I'I o 0 0 0 0 o o o ! o 0 I I � z'I z z lI z z z z z z z z i z z z z i z z z z z z z z z z z z z z z i I I II gt m�g"a, a^a�Na3a^�n2Nr%m"Ra��«ng�oa.�A"$'3 ,0 "-' °<i ia°3a.aam �:rd°IiN�ANana �aA3g' m3 Nm3 ?" aaoG3 m,a3asaop83n M. oc3 n 3Na3CnO'ao��$ p w n$Qn; 3 m . E p_oa�v`��"S a 'M �nana.zg$ d,a 00=�o' em m Z^ c. �6a33S3mmRg3 =�a�N »0a�c 3=0 0'-10 s __ N4s;g. A"amma"�o3emdsaca& 9s$ p�a a3°� N d coaN$�oa_a 'g 3g F)0�oo'Wgnam3 gn0ac,2em�g3 _ s = � m3 '�j ?�ImE;aa no Q. a q� $ 9 sI a;3� -0 m 3 ao�aa <a3a3a syf� m s -anrM"P °ff 0agm 3aavm2PM E or m.a 3 v" "� - — =m s5 Imo$m° m3 ° n a>�_ �N�d w -d - moo= `-"�UP ° `ms" €__ 00j00 ° 01. =A ° oa s o0 n»' "�� �o y N atu aam IE0 a v 3 1 0_� .; '= M c 5 2` c c e S rn m E m a ` c a c q.v c� __ a E o 6 m a �, o Nl c� 6 m- "- l a c E« °u I cm a� Z r 0� or `o _ cm N'� mp In So V cc �__ EcN m 0YI o. E dE «°c -'_> la m�V - I =25 .NYc II�DE9 Ew 'w ���.-c°.E �c dC B o- Ec16 oO3 ,° 'g$�e "� o1B a a Eo' c�'Ya w;V 'm °�a3ti c .tl EUl>vpE ca 0NO d�"- €�yU�E 0 �"Iv.� - Cc ' °€«5 i a mu m -' n@° - m _ c cow'° ° °C0-ao23,- _-'E as c� rEu cE�A 3m` "'o,�jn L ° ESc �a mo a�od^ja -rn€HNm •�°wI�,m u a Me E`m� e£ _-Oc �gm a88 m _ _ =a INA c1.E - m lar�3t m. �5°Caq "�O cu - m ie E to 0 c `t » o 'Q't $"v m. B N w Yn - °_- a C o m c$ r i_ c m c i4 c o, 0 3 c d io « N @ o c 0= a c O'�S.aEa°eW mLs',m;°"" _'aF A;O Ew of- m5v=a �a � Igeu =a.C3 oe c�`" TEa no4"_3;= c € c r, a _ ° �tim E'o5',mc85 �'w _-3�'E`o E; o�°u- c3=cm 'n-a- oCo c28 �mEN.uw° «« «�c�A - P n'o S. - " E m c gi, 8 m 'm" m _ a. b m = m e = Jo _ - � E _ E w _ _ _ _ wo uN ;,ffim �� " «g�8"vaid a o m' t aNENE�raa 5m 2a= ��lo$`"'am""_ "O 8t.Soo = wl�CY 8li 0 '$�8 mYo = - � assw c0m„amllw_. _ -- EIN 'V'm8m' �a��m.N�FON:.�g'n5 °I'a"LL'v m' �89>E',EE0 ;;S 02 alEcv; deE=wE�gc Q. Mew IT 0�sm «e"°- `qE €�E;=Im' €°'�"�x;,E�&„ �dEgmoI��'€ E"dWn �E„ °'8"m `o $g �NN12 �°, Eodm= o.�aJtE"a m�°-l8 x=cg,� .. ,a L6Em �g9'Ya�o�"3 v',a.aaE mm c a w Sa r oN.. as" ems W w N >, w e " m"«m. T_cq :e" a°,E a o. "� ate` a q88 �E`Qz �E° sa`ege aE>m :qt"- _ id&�3m "c�: 8� m _ IWgE nw N a m 0« u tM Face „� �m �I�° Wes' r- -q3 toSm a tuN rma- : a a a �" o� d A �`o Su"o- rLL t io a z z III z z z z z z I z z z z z z z I i z z z z z z z z z z z z z z, z I z_ z z z z z z z z z z z z I z z I! I i I I I I I I II I i I II m a m I � I d A 5 6 m a N �' g m ° 2 0 li, W 's=a E m s 1. 2 o= JO ; E E EE ri° m -� " - c0 2 rn S i` c 8 '� u u O m N o a$ �co n c N oo '�a 8i = E 5= ° P E y a c 0 all M Z, m O1 u E € a o0 9m m ° av aE AS o ° EcE E ° E "a a 2 In . dE mN g ?¢ E Ec G a E3_ II3 L«a �a.s oC�� Ewt c ��' u0 a c 8 m n "E 85 .° e 0 ` G `o c`a-'E o & $ E °m. _ lo 8 - $ = 8In n a a �» 55" da o" 5« A A aNN tea '0 s o z. - sa a` - °„ E� 5'~ a°m1m v E _amGa V ''Smam cry E E RE@v E E EQ E o 1 » F EE o E E ffi F a°a c m ;m amq e N"o� , N a`mua0-€n 95 a Imm°w r III a O m 3!{ m m m O m a a 0 a O m a a O m Sy ' O m O m O a m m O a O m O a O aI O a O a O a O a O a 0 8 Val oy eN °N ° N °N ° 0 a` a a d 1 m m m m IN n IDm n to la In m m m m m m UP I i I I z z z o n z I z I i I I I z z z III z z z z z z z �g m m gg� g °m �o 5 I 3 �3 „a 'Y� gwg Haim 19� 2g2 3� gar.- a s ga cg a s �90< a a, a I u a ° m �3�. a�0 c ar am as zee e5�sa"aa�I� gg�3'� mal sss°s3 g 93 Dn3 3 Sn'3Y $� aR a 3 .ao 2.a �� a4a a mQ N*� g.m s. �€, gm'g� i m.�m E� �.�agls$•�s �a� °d;age g'3�m�gea8 �RBx�a�8 €a',a;�m�a"s.s g!mg5 —§3g .a -a�a�'Ia�smga�3'�ag's� $�ag'�gmEr 9�°a'i .mama gag �`'oR3 $ g ��! � � Vi a ' u FL S ', a S E°m a ass I ¢ did , 3 $ s m- 0 0 i o �E r� c �. . 'o 3 s �x f i �g a.E €.0 @5 I�.ea £5� m��g a5` s 8EC5at 8 io9 .fie` S�.=¢e` s £`t°mrn ''ggyy E E� 'ig2€$0' Es''@�^m 5. L .gn �g $ r2 € � I $ SS -Mac aa,$r i ma 9c �' E m 3 ' 8 g a ^I 0Cn g IE 2 agE aa�p` � g `Jya i 33 �'Sg§PIP �l 8� a9'. �5.�58� $€€5�m�1gm Pus M "$$ �ii�888'`�aa,J$ g Rg° 89„ g ge C §� E98 §°'8 B $ °$ME «cF ® 'a �5aQ m5 m��'.$ n ME c1 9$Q�+ s'aa"¢'`oa°,5 chi .�a 9851 a m a s gsC G a ng I s�0E `=W�3 E9 el €a ME of ,$ ��'2 € "- C0 C PIP`�_§ EEC asIoaEe�e: E �� B gg�l g"xs€°.EB��a9E L,o��= _ €a5z 8 $ la9x 5 u S S Iu S Ea `$ S IE '.�tbgg� °.E �sIe5�e1������.ga m °�aa �E ����s�.v� Ea $aa.° c 5`So ale° mn 0 8 e,`^. p € `" a .a aIX Coc o E p 0 E tlg � g ee a lg g$`�•eFa r$Sg >Ce $ alp m5 r'° g g- r e9s B e a $',° $w2 s B° a�g96 `sLL •s a v€��„g a °$8;E �s Es�aM Asa°. samo °a�s� ggs:;,�€W�9o€Em kme�sE'€E �SI$'�e°,.I a€s € I° m ° m . m gg i gg m€'g ;$I`$a-g'o`� u; �J'€°nE'So "89 ;2 .t o. 3€ 'Em oA �A°_95° 8 8 ." F " J N 56 gg o "EL E ° Jg4 I._' 5Fr B�'a .^.` 0 �a U'� ^ "SC c� �' c U U ° _... I ' z z z z z z z z z z I' z z z i i I I i If f E� U U � g 3 U E n z z j z z z z z I I i _. ..... .III -....... I II Ila 4 ISM E m s a a F 3 'I sr 6 $ 8 m E B 8 o g m aUP m!a a ` 5 ss GG5 I '6 m �a E m AF ¢ wg E .rS rJ 8 E 8n rg _$ g 3a 5 a E E EE �gF it E € € g€ € a s a e 9 9 ,4g 4 a 5 a 0 0 e a . m m a$ a$ a$ g g a a a I I u 0 a .J i 0 i n 3 i z z z z z z z ICI z z II � _�g3 Sa3 syyR ° 35 S' ¢ Q iQ �.�m�3 R� geS o 3 i$mca_�' a'�3tm9 d •aga"d a Y�.g3 3 $o3ai $ 2. will ;35 -�� Y v m z §d '° <`?=a d$ �.s39Bdeaa �ms d amQ d'�$ 3 aka s�$a Pp m $3a 7J.sm��p�o. aa�as�s o o � .�Rm �. s�og.FL '' a 3 4 .° wm.Rgoo,e. m2.vog� ag'��.g�gRR'm3om$R S3$ ° m#�°� e$®sss �3�. "5=CDR a' 3 F m si93 �m m' �SS'o" ax $ a� a�; 'e m �� ®c' a F-s €N� $§ 49 s�c s c N�m-M " a �e ia E9 �`Fs�saqs m 1€a�Sa�a�aagll E9p 1a 9g ,9�6 �$ 5 $ ssgpmE8 ia�� mg us; g-, 5° �7 g m �a: s E ss� `SAS sa g1 91 .II E2 9 9 EIk2 cW c 2 Esc€� s?a=^�����sg;ao'gs�ggg$2a=�2°wgs€wgm�asgg=gBo��:�g SIo? 2 0 gs b € c d yw. Y E 9 '3m m B �oa logs=� P'a� 2$o'QZ9`wE In'm �a'`m$ w5$'� aE �S.a $ E'c g`m� gE '�s +�`aa az- xE'�S'S pap'%$'gg �. r,,,�89 8= i' do j S�.�mw� g'$.` H :S.e y $ a g m n 5 $ g E g Q 9 m m m.E @ 'n a s B ��-`' E u v L a` �Pms�35 �3=m I'� s �ffim0ffi g gg_a Mm@= E '-a 5 am E 3c�n.c 2 a .E -U 3- qa E'2 e,gFnaW 3 a s 3 w_ ' a g E. w did g$` g B m X U u�i _.. w E a m w 3.. __. S b B F S _ 8F a i z z z z z z z z z z E U E U s 3 c J i z O O O z i3 z z z z z z z z!Ell 00 z m - l i$R a a� 2yas 55If s 3"s E33� x ii.m mi $3 4�m � Q.°.5 � a 3 ma,. '�3 $ r §s Ndds 3^ 8 s3�gd i20 83 gg $ uuu �$ m3g mar e3�"s n�� ,�.55 ,'i��sc a. $ 'mog�33�aB��g p$"� g� 3'3m 5m� a a.d33d„ g $ m3m x. �.Ro&', g oR a gR R $ q��a� ouoag$3V. �Na6e a.:�8� ga �$s �� °nay�,• es am3Cgas � ��Q�I�=$a83ga�g�arE88 g0ma88 SgdgIgSg�"�'S23i Q. mH�a ao l„ R g N ¢ a �,�m3a g.T;. Q,a If�� 6 $g l'a 9.3 �2 8 08 v°8 ° s l s 1 zEg €@� ��°Sgg�$ Ids g68 a9' 8�s zg® e€�gs.�$ s;� g8$s $C j �` aCM sz w' a' s°a ai a g;o Sa $g ion E' s m a I F38'ws g'Qc.�.3"€gaga�3aB €ngW9EI°Eo$sgsE.c 35a� 3 8$ag° Efi ���� 933 5€mEa�g8go -�sca'm�" c�a 33�; g§sg,':`° a 'S' tlQ �g9S"a5mra°$e S 3 Sep I'.e¢ ya 8 e �g 'E� a< <_.5 3 3 .s yy 55 qq $g p 1= 9 $9 ° X$i E �� �' aO € I8 a �`u g �—�` E8 §AmaS �$wa $ �. egg y$ 'deg$! a��� a e w I 1. I z Z z z z z z z z I I i I z z I z � z z I I z z z z z u ICI u u Ili u � o I � f f 0 �a9 u '6 m 6 ; u 8 € a� a °s S s`B�. �y w; EE V MCI B $ ".. E z g 0 z z z I z z 0 n z t n o n z z z z z z z z z z z z z z z z z z z z z z z z z z z I I P g Fgw s�'s wad 10 �gg gYs a�3R� w£3a4v°s �.� s.� s p B e R' 8�gs a°g $ ° ws g� 8 a8 g �� 's mel gw ay Owa x s a- � I � '' 8 g 3; a g °g x RR 4" 1g agg a I �;� CL a sx $ $ £, m w a I � Q a s gg a a. a5 .'� u i� �° 5 aam} R 8 ax 23 c' MXg "s 8 3�°= gm vx �.R° �s s,maaaam ¢gl to di I d & 3 8 m A a s, 3 A 3 'm a :sg� 'Psr P��"a 1'Ido D ggi $aa offg��10 sa�� ���amBs!�s�g9s'';�; Ogq Bill! 3s-' 30 8 g 2 I a d.° a, Iffa:. s '8 3 w'gga ag a 3 Ya gsga 8 �R 8 xa gg _3 BSw� @@ lad. Qg SB °: 8 � R' 3 3 0 ° �dg 3 � ° � 3'w g ay w 1.B� a� �. sa aaszg c g8 �a.gm� $3� 8sm$�'S ggzaa�a�%'n �i� 13 3e IoS. $ s s.3 a� s wab -$wm ema ESL 3' °sR='a3a a8 �. o �g3 R 3g al wa @@3 �8.n..� as Bs�Sa,a $sm8 xm �s Bing^p gmgg 66 gg 18 8 3 °3t,am 3 v8 g3£a Gad' C 8g$ $5 $982 8 a8 o$.a¢ ',C as 9 to �ma c -cc �83, , m.p$ g E SE _,C mE '.�=c'E 5 3c am 0 g' w gla a� I,Pa 5.g`�s�ooll�,� ��� 1.5;g.xa �B€5� Ieg9E.F€®a�El 0�5U�Eoa���e� �$ils € sa ys`e m 9agE`n �n 'e� E €� Eg ="sm^ �� a= a� a5 asEj.6� E a$= 9 a g'fl C myao$ 6 E �E E as`d' s E5 mgsga'IE= '.s �� € 3 a s $ s°� §�a E s= aaa 3 as ',a �.ole§E'a � II aW� g � =aq5: 5 a 9 � a€.a as �a� q5 s�lesc$ga �.mE00 5m5 Fsl�5a®�$ v$a .a ��ge 3gSEgm"€ � s� aesaes�E �a$oa9's� ,sQ��yo Q aasag ova �n5a �p $ ara �g g asm �a m5.3r §a 140� g lomeo .o E$,,pp $§ 5�� Sa gS.ggw Wm EE3 j `��=m,$E5$gE o=em SnDa LB a'-.6�$ m� sll�� F?� ma�o a QUc�. �v EE "s-$IEEmmug 3�a €ci mho �a g gg$$¢�Ila;ale�gm E�am'_ Ea=�� �asmxaffiemae e� = m .23 n 5p g c R �I€ sam unl� sm €;b �� IIv � g °a_ 'eEgs� �5a �$�gE3 ��4gE� �����g� m m o av a '� z Z i z Z III _.._ I j I Z 2 Z � Z Z Z 2 ' Z Z � I I i I III, III III i I z l z z z z z z z z z z z z z z z l z z � U ■ f 0 0 E a or e z L• s 3 t� L i z z z z z z z z z z I',,. z z z z . _ c. .._X na __.'3'_.r a a a, sm��� �',�l �g.���_ � gay a� S.� 33�FL mi 3 A�em y s $� a mm s g� a Q g g g 9 E 3 3 M 3 a G o a ¢ a a a 8 N a' 3 E. $ i g 3 g ^ 4 �', s 'i c a 9 'a G s° a 0 G i 9smmew.Asm'6s Pa2vM�s P ��� ag$ sgagng I�$sa;ggo a �d a=�a3e 8 $Pr $ ' �7 �a0 93 3s2e m pg a= � _ G� � I%° a I 8Z aNGR , � 3 s 3'g � �, a� s 0 Sh ag' Ig A��a. Ste° it 3$vm _ - gg I all ✓� mn€''a.2va�a8"e'rgg�aS g =la`s34 °'@ E b E.�'`o 2 S m�'E'8`= E$ .[G 9 € Eg 9g�_�' 'Ea8 c3 sm gg€�Em $ as 3 =8n5Em E . 5M CD 3,9�ggg6 am i I z z z z �i E i 3 C] FE $ ma y€= g6 at r § B '� Ims 0Mv w eem- 9€� m o-�°$ �' � Qi E n Y. o c o• � o i` i Ems - n w uo SYHnE L^Cnc€ 5'0Pw � n E m- 5 €s� a EFE it z g 9 ;0 w w a g 5 gq lip p �g»a a2:5 �gngm m F E n I z z I z i z z o o 0 a z i z z z z j z z z z II z z z z z z z z z z z z z I 0 0 s, m � 'I ' qp e g g$ s gg g as u 3 9 m msi c E m� m% s3 % s�' g3a i. ma® g� PtQ ms�� Ra�R El�s'R mg s —m i50 ja.a 'm� .g�'a.pmg c$ B ��' 6- s.� R' Q 4 0�mm c�aD 9z� 3!�.Q % R R as g mQ�.,3m �$_ sm � g � g$ s`�aw ' 31aag a a p 3 S a Q$�� u w cle— m 3= nY 6 u3 c836 s 441 Q s. P $ aa ng �. $$ 8 � N m 3� �' 3 5 2 ; $ m S' 9 10 a 3 v. ga R:s �� 10 c a. m.ma a .0ma6 R '' g-'� aim a ma a _� gm;ma� � 24 s.& aa3 � a a$ema'9.03m 133 a 61� �3 sggm m3$ma"6a �a ate$ a "a6 s maF'" mm�£$x S0 R:'°. '$—S' 'k—$a-,: gm a,.m.,a g V' ��sE� �@ = €¢Is age ,.�s �r �C 'q zga€m „2a� " �g'e '^ S sg a �.PC H € 2� u g n6 PL �n �' pzEi y61 `a s �a Ss�R .1 n"m—POPS.Hm 5$a gE �ZSu E$ E 8 Aim B�. !g $;.$ ;s sm =H'mm9s�'�8 H 5�;,B s sl &H.HBz as I8'm�@c��sa�.8�S$5��`gH" E 's F's J€ ; '.e�a`p b' a� $ na $ l 6 m' m, 55 S� q g $ 'S. EmHv Eu 8 $ 15m E H'H ii S £du8.�$ �3 a 3 6 n �a E�Sm c E dEa@@�� 4gm SEE '�' ,3 ga 1Y, 3E' SBr ,ez` Env k'LJ$a�el �mmCm � 3 oE�$$aPC o'E so s n Erc!E$7=��p��'. o.:$isS3sE8Hp$. $IMP 8pr5� a`s �8� 8 $$ BSI0u E TS ym 5ffi " �nz S EE 8� U y mg yN iss 9. 5.. _ Ti �, I�$=� C.S SH 5 ',$ ns E"a as' ' EZFnn Sc.S(� s". sp$ �mHLL SE s `Ile$ s s �`#IB PC >C _ ��s � sq ;fps �` H s PUP caHm'8 aj �s$a �� �5€spa Ea>s�Q00 F �� a 8g�1s�5g�� pp� m €n N J H2 ev S^ Eo Tmim a�rd m $ Y ms s $ E s m b9i i 3! $ E �5 ma's's�g alg'JgeEo $"E� `sgam� E3 �aES nF'� EE! m Q} S� v U U9 M� !i a Eca IU U . J i5 Cl a J E a am a. I I, i I I I _ I= =I=' _ _ _ _ _ _ _ _ _ _ _ =I= I _ I U U III U J U U U _ I I I I I I I L J 3 o n o a I z II z z z 0 z m� E' z z z z � z z z z III z z I z I l I z z z z z z z z z z z o•� of _ 00 t£ n jal ag,mazm�;am g go� _m8lgo ag s�a $ a a mg '� "�aal a3m0a l 8 € "too z z z i II z z z z I i g qsit g s ip 5.2E"L,E•�E 92Yo!gs1w �cgE F 9ms� g; M Se£Ca �g�' ;a`sE E� Igo° E- fAElmossa'1Tgs "�oBS��ae a� g s=SS E 59g s"$� ngyE ssee€s •�'e:ss�n;"�� a!g€vTg 55 ga 9"g.422 01 pgns Eu •eB2 §qY $i u0Al €a �=Ly`E ` Is oB s 59.5E 0 'g gg Ya Bpip p02 �^ € r3E aEn IN E6 i5 i$g i �6E • a �II ._ I i z z z z z z z I i I I II z z l z z z z I I i z z z z z l z � ! I! �I i I F F F F F 5 a I 9a s S II'I 0 II, z zi = i m m m m m m m m m l m m m I I o a a ge _nn'9,n gg� 9 3 a i �c 232 p3 3 � 3 3 a x o 0 0 0 ' igg H rm g z 3s aBy i o fia pp B i' 83 a g a g a 088 8 g 8 y� i o 3 'a ff So pq FL a Q 3 I � I :s R0o g 3Ig s is 06 a = I I ail �i III II - A A O O A O O O O O O li A I I� z z z z z 2 a i I I I I 92 3 92 3r3i $nod i law u 8• @i: .q� ail a20 asp 3 a% �� gs �� s era $ a 0n ; ssi���' 53x3 IsIt 1 1s sa8 o s3M 3 =g� s �e�E• a $a ,� a s" i 73' a ;;� �'3 ig a g 311 1 s$aI�I `g a2 s Co •0itI a x=g''3 " g6�a',a:3xx $eg"g�aaynto ee;°�gafz xale 4 $3=� �g yg3a��al,'agg �� W gee 2i 5 _ Q��; �g a s.'.;: 3: x a ;By ia��M1�l� a 5�3��� .E� 2 a" ��agggg �amT g3; �Eaa�S2$P.Iy3 seaEman eG 's11 A3All u3&Flggeaft i3x 4xRuzagw 1 a a3 a =s. 1 5 E5s A" $�eH Y8 At �ggY€9�.E ��g32g go p�y39y�§ Y5"Eey�95E�6 ilEu-8'E258i sa�H 55;�-Ike=�"{Egyyg�3 'cEi3? @EEsa IF c S: u F ti g s II'�- s agI£s$€'°� 'n 'Qg€�- 18 ,sae R _ �g�a s�gg° s Is#ag =IIgA�ss_ aY�� $ sF€ s S• 5 s_9LL9 'a A,gOR i ll 1 Es•ssNfgee$�°ala$mr��=s t� �3'J OFEc�a€g�EH�Ya'?$ ss�s"8 §i ase aY9-$e3Co aaF na =99` 13e ZE gnnnnngg dma .g i ES-U A A9 o�SEO gg �, aA AEO SH g`2 CUv3'€SA�.aa'�.p�•'i g��9a$9EE'��s'I a=BEEl ESE °E�sxgA er: a �'saa $.ee=5=ctI2�g�"6� E �e=EAnE€SaE eat ="g3e,' S ....$ a$v Es - fi a _Ese=aa a a � .� s 3 'e c as sx 2" s ay I° gx--�55° 3 �< qq AIr € Sg tiE"2a58 S�$5al° i WE a fia5 3 �5 Az °_ ' b 5E.5s'dL '� 1E6� AL fi�-p 5R g5_saz �ag�2�'€$g� m 'o as$'s;�g sS� 33€ I�zo'�„3;ae:� €E e^'_A�g $"fig �e 13 "sa € S €@ s€ `E ,lu` sa u�5 �a �g ; 0 E a B� a € ss � �1€� fi U sS 3 tT a E IU z z z z z z z z z , z I z z z z I � i I I z z it z I z z z z z z z z z iz z z z z z zl i II z z i z z j z z z I , _ I o u u o io'ul ' I II I F F F F F.. FBI I I z ! U U U U U U I CIL d E " III 8 9 s � 5 2 d_ a ae IS4.51 8 :a 3 a a u e i D 3i III �. $ $ 3 ° EE 8 3 g 3 H H. E 4 s 3 :g 0 a a aE a 12 s s s 9 9 $ $a s s 6.3 :s 0 E E cE rd EQ E E Ep g� E,_ �, i � �• Sf �9pE Fa`-� � � 8 EIS ? E E E E .._E 3 3 $' 5 E TE '- v e S a Et a.. � � s � 8 n` d_ nv WI w W w ul Illw w w wow w Il1 w I e F 1 u F z z z z 12 Too °s� 13 3 �aETON3 d ed � ' 0 4gg r8• 3•F5 ' ki z z I I I z z z z zz z z I'I z z z z zz sa z z 1 z z z z I z z �II z z z 92 'eN.s` $a3s get'. d3ff SIB sae _ ase9 $ ash �° �$os �� a�are-8 g'=A•�$��e3s3 �3asg e��3g�e n $�i"- g9m� €s} 'gse �.•ILI no os=-m's� °2 $ 0$ $es 3a€'�� $ash se0 $ •oa;<$ �3a gc;da v y•' G'a3.a€gaSagA a� $'§ -"¢" s $s'Se$a'aa.tn J0.0 To-3 e�3u�� e,g$aa ��`a9gBga; •gym ss� 3 $dsrL € ge g$ a&gays i•Q =Ya�Bas=a=„;e'g?:sgm5aa e�sss`3nggo4&s a��4s',a€. ;rOF $ ;€s..e $•zl 2 c s $. s`s= 9 -�c 3.. $ o °a=� es� ss� e a 3� x =Ira `p as3 �3 $s� ag"'s M. $E a2 �a' � � . 3e "e€ $ :�sa $ ? $^ �$; ? e• F=9 "i8`�.c �$aa 3"$9yee4§� q'e3G =may. i5a�g9 �@jgE�eaz�a' `mw mo ��YPe, $���6a'�Ir'�g2•�•z� €_ens 4€tE s9=gPg x� e a • El z z z z 'II i ' I I i I � � z z z z i i 1 ; n nl z n z z z z z z z III < < z zun s1$F1.� assaa�.9 3$ p . [tilt 3 e!3 a 3 'a.e g� �e y""3. yE a �3'e' S' 3' 1C.2 n 3 8 538 8 '. �8'8 -;, 2 o� a3� S .Igog iro 33 S. X i g g� 3: a S o'aa � 3: sg , s a a Sa a a '�° it €o s='s g e= 'a'd' �a a. s ad No as a s a w q � eg 3aaA 3s7s� �z g g 6 ag !s�sea gee x�� lie s a E2' a3'II aaag" a =aglos S $ a- x:Ga o=aa yS S �y4 g5G6Y �3� 33cc Q3p. v`S as y 33 gg a a$ $° ;i'agia3g'n: g2 dos &�8013 5JY3•`l'2aC 3 aft"ai=aaR'�a?3'„�„e38da='s$�d' sra ps93 s°3 Mn 'Ie'ffa g3g', 3a"'-g.�a8',aag�s�a�a�'aB';�$3g�; a 'ssa $ o$ 16 $ $ 'a a S; s ac a$c a= ap as 3 ?°' a ! a r�� t s`es�$`i,'a .R�� sy "r !I �? " Eao$ $gLL3 x eil:Erj' II III $a'€.IIu�_ YSpa ssea �£ 'sus % =z3 y$I''so 9 ss"F¢E IaZJ�Odcm_"' eg s g�Es :agS"• •Ea x59 2E ` §sSS gSm'FS !e€ 8m•=s m•E�: �" $E f22 �8 IS` SIS�•4�C RidDSc aS$ a,� aa9 €: •a od€'�"O�2 3 €o b @o ¢ 0 € �9 U Y g,v"a 'S x c'C EI-9 E B S sE2�@'F• "s g$x'�f$ �$a 3 egg E€9g�F�sx gia e$saa';e�eaa gi�as`k13;s cs5 =g QE ; E ^_ 3 ' @ ; $ FE g P: :gs gx•Pgia "asr sa 2.saaa a% � €'=.s :• E 3$ 53�' a as al a �E l3 zo E aB ss? az ,g:. E'sz a,g y�55 5 o g$E:x a ��zl s3I;a2 a iga � €os:a agE sa° ,�: E 9$3� €Ea � ''- dal I : €m=g'E ' 3aT: cE- ass a J, aE 3c�sss ME el� i s5a�51 s � �a�i& a;' $gl� �� LL x�, aEe aaa�$$a� ®IegBxagg Ssgc oa3 a gH€�� "Vol IeH 0Mc : • 5 a P a::la " as€E aHUI sus _� : � � E5; s ixe sE .ai s ?>sE s` � � �� z E g e a gE 13�g2 x `'e �-8e..2 0 �g l u n � � 3 138 Fa � g � E$d'S e; u E- @E 1_ u E u x� Sao " �� ;a ;. -s 2 .. II�•2 is us 2_U`�"" •�•�Ya _ '.� g cS '._ • "` a � _ = = I 'zII I I I F 0 F F F i : LL LL i' i I LL � LL s it I _ I U F 9 I 2 III E s � E s � � I a � o s W a ppE I z z I z n n I I � 2 Z III 2 Z I Z Z I s s 2 III 2 Z III Z Z L3 F; �1 Fi n z I! Z II II z I z I j I i I , ,z €gs "Q m n 2a�rs�R a' a a3 $• s •g� es v y,�,g g x x n g3 3 S $e p n Cam* '9 . x �n Rn'. •. VS 3 3 5 5 8 3 3 i 3 . X 2 _• R S x S@ S 3 m Q 3 s� } ; m., &is$ flG $fix c€�w ��"', aRa a =`a, $ a:• $ gel 3= G s= =€x�ul $$ a a s s a0r s §al'ss s $'z ygla o = : 80 . aY a 9 a = g3x o$_s g_ Sgs-�a$ G xx sg�g` S� 19 _W.$�3 Ig a �4m z5- 8�6 $a S. 1 ,, 3 $:" -R . aH�a -a $�: '; a '"a :� a'a�:s Ea e" `'' $3 3"a?gg-s$1 ga s#$ e s song nm:N aMi 'ai •$ x ss sc :, �$3'sa g� I t Qa $ „ gzj - g 3s 3 'R_' __ e; Se Haag$ s$qa$ � s � A0 a $ a } P Y �aa 3a :',x?sQ'u?I. msR.� ayeys $ga= -sag $g as �6 :$^'4G �. gas3o2R �E'ax��' 1a a3Fs "$i3=�� a�� pp an sf'E xSa Yv a 3F. i_ "s p8' �.x al _�o ��iy66 4 d$ a •s 8ax 'fie zQil $a :3''°=$`,a3xs3 _ i� x.! .a "g 5 € Ea: %1:2a s as s a= �gsLE ol9 s s gFg;_:s 3� 66 ;F�=�:A €-- 'sus a L 1EeE ailg'3 E�EcE s'�r€18� s=g� !!3ag� a liAsas3s?ssFsasas Go °y }� E �d�� 6in ey, r n1 3 aL $a s� $gg SQ R�'• 5 u�ma�a^,e��5�'E3 E2 Eeij •a9 •'. � SLR, ® ail a ': SSE F s€ B; 5ig aL B sE2 aE `@ � aEi� ae� So U ea$s€g e2 E a€E ng �1 .21353 sy �12'3'j231 a�1 ag..y'LSa5c%LEgs.B3'y3y3�fill ��s�Et",ae�aE€.€91$E€isl'�F;��:,9, �gp.as35a�pEs�eE Es�$5s6VgL;9sli FS�rb.iD��o a 5Ai Eq SE: 02.�'$�12'na S'EF q'9' 2.°98 2Id a,$LgzE a-:et-5 €nfr Giep B-n SS 80S6 S3 l�Sc L$L8n gTa Bali Q`�� sai ,it. 55 ,€ .S EaaL I ,y ISn qg as ' of®�it -e SIB; S �.g E.v �5�€„00 82 $ ,�g�,�a� • Ida o o;•€ �:n : aL=:g s£ j sFE aElls£= !p�v:F a �'x !'ass`: �A s �soe�� s2 € _ a L ;slu� g92L� `s' as .�z: g< � � n pE19 E a o 0 a uo �' has ;s" �a i" Oslo U a�', �aUa U !°� g ;�` a a^ ��a �a .€�E z z z z lz z z z z z z z z z I z z x z z Z z z z I �I U _ _ ! _ _I I, U i U U U U U U I _ I _ Z_ I I I f f F l E E s I U Z p T T � m i � n � 3 s R 'R s 8 � a B @ 5 I I 0 'a a n o o n o o z z z i z z z x II x s n t; a f� t n � a o a 9 s a 0 I I i i z z z z z z 3 s g 34R3Sa 3a 3� a 3ga aszjE5 5; � sz� a �g3z as ®� 3 i aEa, Sj gg l aa3§i £1%aaa g:g, sag€ 1'r� aiaa •g sg s imm s� :E=4a� '� ; a �5ezaaWl g 1 $e9 3@�s� a3co 1 $ g9 s $gas §€9°s9'$-�33:a3.$saaGEe��'7art3a�0n0_ aaa aei•a'?^a�a�3g�4i`a�0�gag=g� G $3 �33 HUMa ai'� R 40 C �_®.g• S��g6 SC ®fig $`�i p�$ d'.�•ia$ B '�$$�Qa;aSp@tee 6 � 8 5�p �aa3 a$_g$a%g 34..a '�� y'or axs3�gg -• 3amo 3.•- g• F^a' % 3 3'$�' :gg ogj4 3' �:B•8'.- m 3a1 ? c5m a� a 8 a''�3°€ $§ - .as a 35 i=: :33 e a a s 1 e•a: s n., �e;s� s a z1sa;s a = as a s-.a a= a 3 _s pg� �' s a� a§ s $a a� aasa a as s� ass= -tea = p" �4R Rs �a� FL gga a:95g:885 ¢ S S g 6'.3n @ RIB ": =g spa• @ •�R' •'F F s gn 93 Mali� • g'3 ;$a�� f C ga%gsi s€s s � a$^£peg I it lea y s i z?t oil afi a '3= so :rta53axEaY�g 12il �j ems s Ira ass, p,gas�,gr ss; irs YI 2eea s a;3IA s8 7seaj8�i �'na 5p �`,gI z%gas s^a�3m'sM �. p� pp¢ _ Eeaa ]MOMS n� g�aa €E a,ga a$s�Ei mob s=,s$¢ 5 g s` au ;g Ea FI ` E 3 e7 g� EY� �3 S '•aa ns�a$ Y tvia]o a lx�-t� � �Gi ,asaa'�g�: s® ol �E�a^�p9 • •8if z z z__ _ _ =IIII= z z z z __ I Z z z Z z Z Z z�z z z Z Z >i I � I I I II II I �"s ess;es333 a�� s:s�laFxa',$HEE•I� 22S§S§ C y. qag ssf° sq$3a Ssy{a S! E�SEe ' 0 PS EYa$€ y^ `— 3P€" '&o E.ei "5 ci 'd Sa S.g E^0CIO� EE 'I A, pia Ic R� Y u € II = z z Z _ > > I >Z III z , I I III. I I III Z Z z 2 1 2 2 Z S z Z z z z 2 I z 2 z z Z z _ z Z z 2 I I I � I I 1 j I I I I I III I f n FL I I I I I � I III s II a p I III o 5 $ 2 � I 3 8 7 � sa - 9 ' 9 E bg y� II I III g� f gIE Ells':lg E �f f f I I I I B a � £ = S $ 5 S b a fi SID 99 gg z e9 E3IS sl 0 ICI Y s z III a Ig E -_ 0o �sSE 2 u E S � E I Y I Y e E : E E FLL 3 2 aa b. s x a • . • I II jE e z a III z e V; 14 a! �j I d � Ia o E I I a a zj I LL LL LL LL'I LL i LL LL' LL LL LL'II LL s U 1 n I o 0 _ z z z z i n n n n- n n' n z z z z z z z i z z z z z z z l z z z z z z z z z z z z z z zz z z < : I z z z z z z z z z z z z z III z z z z z z z z !I z z z z z 3�a :Ag 3a :;a g•x n e^ a a n gg$ gg pp ^$ g e ^ §§ g B 53 s5c 3Q ea a IIIg}7 n55�.3^ 3gse gC -0 R3 3} p 11 }, 35 4 ^n:3.6 Ag 5Main 3S� p. _3 '.�?an a 'a <'� ?ia as Ea R -� $I $a 3 m s .g � A A ��' �5 ggsa as eB �a �e0MFR 0g. @o33S aa• 58 r g. gA 5 z� I g s',a'aS gaa9iY-®3.Q Via' : an°gm3asa� =�laG$a B. as�^�- d �°n3 _m �'Qa �$ss aas�S�$!• _a g c Q Y g 22 �a0_A:0 3a —3 'a 2S $• d 3' !F $E. 133" 0 3�— g 9S.3 SS.° s_r $33 .3F 3 ne:-S m p a ea° �' 3 , zIta E'$.a�s gg 3 s S!. m06 13 1°-.° m °m $e '4 s` 3 �a F: .sF'—LEI ��CID 0n'�m�g �� 3�e gg�' Ex3��as-�a- �g-a�ag�_�s� ��g�a� eGs • aa�3s s "s a 5 x�@ Ea ° 3-' =g';"3. a,s"sead'xn�s<�;aaz ;gg' $�da�$ a% q 3�'=g4 ; � al �eq;Q�° � 5 ga s� � 's ;$g asza g'3a� a A 'i2a1 i_� as .Aw €A g33 s�ME Ssa� SEd.°S�Cz. &383 ?'. a gE- ir $3 g@:.' psi^° n$S $�8 g 9. Flo a%ISO dm 3 3 & s � 4 .i"�"!is$� d� - •s E a= !E'E $E=� I$$ ? "€ g' �ga��� �9A. _c ` maERE ,sum 55 e -fu� � ' €i �� I �'s:tB s�55 9$g ��is gE QQQ's 3 �55 a55yyg y� � ' as -eaa.$sE�•8E05i E.� EEav� i ail a IL MR u�FC§g S E~E8 '�$Sa zYY a'i$ac a""�a 8$sss E!IVgg�Eal �m�•az3 �a�asPs�8$a gays€.sea€3g% $ €_c ai Sze d53�us5 6$SSg•c�: •- �`�,as'a9gs$ ns3"`$�•�cs`z SY�gem $ 3�e s8St@ell.„SY '�� sc€ r 3�a ;s Sg §Es"• 21y sal Sas 3 a ° 3€g $� s:le3Pa .. $gsegaS.n $�9 sa �E$.'a = El�nseg7:Ag$° s E s�E 221 e.71 mS.l n�aYYE`°�s��glzge €°;°€gsI€9: E"`E$:$SiEr•E€s�SsEs�g:rlla a EN$gYss xti$gI ;g g°age ?a;:I��^E""a2"s23��§91 �s$ III N��rg, € g °'sue —_ _ _ _ 1 I l I- u £ u u I I I I z z l I i ' z z z z z III i I II 1 I s n n o n o o n I a z i z i z S a a s o II n n I I I I I z z z l z z z z z z z z z z z II I I I i I i _'_...�.." egs'_gsR• •gi3 gg^e G __.sry ge a "sag ea�cS �5 g"s;' Gg em O�cse�a4 tin a I:aa�: E G3a a"�ar �•8 = `��g3aRa�� s� .�" �� � a3����a$sa� Q��§5 9� a•sg�`asGaafie gnu=s cgeg g21a�c a3s33a�. "g ;" a$ is 5. as 8. '-9. 3e� $ gG �gRg$a FED G �r$ g s$ aImss a- arm gg` gar€°3=s } 9s G sg �aa• an=a. ;aA s�nx $aF§ff M a�3 aGa Re.G $ a9i3:Q6 G e,• a.0a•ms.� aT g.�.'aa g as�� 396 9 F ag s $ •x�o�_3�g ss a& _ gal 8 I I z I 50' iesSO sg3�9g2 i e i=eae 3s-§5E'iy_ 9cvcm1A xyy.E(' ee�9`9 t k� E^ 9yS.o 4Eas g�2ES :g ��$C�53 £�'26,3Ee,i310 Ep° 55 E'mn5 5 ISC ?3 dr Ku• ceOc Ss- „$„ €%4 g-�g€Ea�g�a'-ssE;icEfrn rE€gE�s 'n£E€�a85E?5gg8r@5eE:N0ErByaI�-y8:aSsa PgwgpY$6Aa�G.Ea� sc ''2€"•a$gxfin2� 'zx$ a Ji acyE" m£m '5bS `allaCIA5� '12 ` �=31 s4M. v ei-a$ �g=E0 e e €$� e�i =y,ys16E�p9SvE l„a1s a elmC i y�@a , 2 Z Z 2 Z Z Z Z Z 2 Z Z Z Z Z Z Z Z E F 2 2 I F Z F apse II�•.�pp`�((.��� y333}'§� ;ax � icc iL' C-� €CSNygg BEEN ENO ESE+��`���a�F 'yE `e �yy •a5�„9Y MID a a S a l c E Z Z Z Z l F F 2 2 U U I U i F F F � 8 8% e s � 7 � Q s i x x x x x x l x x x x x x ¢ ¢ ¢ ¢ � ¢ ¢ gig a .3 " $ �y5 8 • G 5 s g5 117rr R $$ �ISElf s s g g a Y sir E � s � a g • S 'S 1 $ 3 e s.B s a ag a � t 5 H I j z z z z z z z z z z z z 2 z 2 2 2 2 z z z z z z Z z z z z z z I z z z z z z z z i11 a••3 53 g i �1. ..--. QI.... R. R4 R @„maE a5 sad• a s¢a $s -�❑n s 3. Pag.Q z aa.¢z. vs a �xP' :e 92 a °3a B� g3 3¢3$s$• 3�� acts¢ $I@$a=gaaa$s w$a ¢,�$s 3 'ga B 0 9c¢���aa;a�a a �s �: �a a„s aka• �s„ ss. s s BB � '•Fs s� �ao• �,.•m a a4�� , a• �. s a;''a s$' ¢^ s3ssa$ 9""-��Ss A ¢ s a s sR rt $ a4 gppg pia ¢ r 5g35 33 2 `a " 43a_ S q3 PH 1. 'a •� � • •„da R.3 �g a'4PG3�'3'= f4Ba@3g$ it d i3i : to 111.21 � I BN$ E R'e" ¢ �C� �'B�£ g �3S �30 � R$ S.a $$z 3 ¢#S% 6IR&3��. m :"caSi @¢a a•3�e 8@.a�cSa ¢?;�"�¢�a1�•;� a-"-;3§a"sY�33a sssQ 3 �� d ¢� s ��sa C�sEaa•°cs'` 's" -3�n��o 5a�a3 g c g fan• aka Sn5-S�' 2.i�,v:g'3s s8'0�' g: }=5'$ "s9S35R „s3a0Sa a9 v ge 3. a R e;� s. 3 m•e 39. B e aB: a�- 3a =°� 33$s 3YB�i3`s� a 'sE w x5 =3 ': ia_ as$ ¢s�� �e � �a. ��a zses°s3• �9 ��� ego l°� &spa¢ $63€ s a i}" gig' -$°€¢_-_. gas�•a ".rsa SQac•a a3•e•?S ¢ ss saTB R;e=aa "¢3• �3ee.349 ama a 3. _ as�NY$3a=a. K e$m;e"i$s= g'B�gill 'g3aelima is°¢',�9;s �sdaga $$enlas''. �tf 5s ��y€ea=y0� s yid �`'a01 awg 81g. •• • Ec5 E�6 aen y iE Sig€g MMA p• 59$= E EEaB brE31 5�$ Savo €a�liegg 9Sag@fig? 5$gg�°'s3g eg8'sa �E asS a gia� s a�SS'saQ. €g�g•s SEaaa� s �9all1 •5?{' gylaE`b' q`a sse 3 €use$ £ �� S;t a• fi.Y Y'i 21,i� E m So Ell g 0 I z z z z z l z z I i z I z z z i z j z z I z z z U U U i U U a0a .gg y en� y lSoa g� S357e.�Y •8 g�3 }} S a sa��s.$ �€Q5��� Q�g•a,�E �'�EgS7 *is z z z z z u u u U n33-tee g8E ASS ago Sol us EBEES�S SS$ u�2e 'S• S^-ESn3. 3 Be -a � g• s� ee �� 'E i�i€G: 9F $g''0`gv e�P�. as �asgS as ¢3F`i� ga.,�ia uEn SEuS ' ' CC • z z z I z i I I z li z I z z z I g II Z Z Z Z Z Z Z Z ICI Z Z Z Z 2 I i 2 < Z Z Z 2 Z Z Z Z Z Z 2 III :. III Z Z Z Z Z Z Z Z Z 2 2 Z Z II s3$Mims Is Al2 — �� s �ps{�1,as&�33 a�, �I � �Ios"s���� �e 15�i�a e� S.a^s��¢3 �� $ $�Jg�'. S•yx ��6f�$�SS " Ilan! 6Fpm s'e 3- �� Oa g 8 3 i 5 $020 16g 3 Ij g' 3u� i. Y ys� S5{9 .3aY s$ 9" g'•8" g L as 3 G i a�g�az dgg��5•er;¢'o aa$ �3F5�$$aa• s�'a•Ra s s a s g age g 3'0 • s e; o a e' �_ 5 " 9 a g'GmEBS 8'e3 3�?n: Sa'aQ��4p 8:9g y2_6�ii3F �� 3 5' q �i3's fide. _ $.a "3� R S l@ �S' i I Z �§E a one C 2M ode" s gz •853�3 sgesgs oa��ss spr 10 me ���9 �^'85��58•�eviE��c•��c da9�, `pp�e0 9 6uEg 3Ea5 3`ao'Go •U�AS � y��S$� z z z z z z I I z z F I i r � � � I D oU ,g II D a a a a a F ur I I _..__.O _... O 1N S o F m ' 3 33 o 03 Cm m0 n mom Ul So y" �. mot I� Ul R 'I mom G ' I I I I II C n of V T u A W Nmom I I I I 1 a� ... 51 s,y� _ 3 3 3 S g� 3 1 a ok A M moll, ''�' I'' o 3 a 3 31 3 - 3 3 m 3 3 3 — 3 c n a n m m = I'I c E aapmV N "s =a III �0 x III 's a 0 S c2 R n00 aloom. m 77 - =$ a A 'I'gA III R 3 follm `' F a 0 w u 3 Pr a RPolso M 0 m a z a M go01 a" gg g� ro a M : 3 So 0 n d v n ICI 3 �. '� n look m o & ^ n s m a a m s' Sgoa' o' 0 R I I Z Z Z Z Z Z Z Z Z Z Z Z Z Z III Z : Z Z Z Z I Z 2 III Z Z III Z Z Z Z III Z 2 III, Z i Z Z Z Z Z Z li Z Z Z Z Z Z III Z Z, Z _.._ o� a-g. mom look momr���a� 3...=, �._a 3�� ogo moolo amff,.. _3_moll m.�� �OM m�.9 ggl. ;g C R 3 g A y�� �. gnnm3 L� e �ma o'o ��.�a on 3�'�.�a o'"3�dv o.m3A?%a a"3 m�a-5L> mom. F >_ 8%�'g=AN m Fg �, ' �=as as R2ls adgd "a 5sa" a= 2 dad "a dQ� 3��$a OW 0 s1g. m a' m- w�.-��eS P,3°.Qa�9wM0gO 9g..00,°,.ama£ 139.s.a`s .aa d''.�Ra" � aS g el, opa q� pmos a .9 5�3,�W. 0�'^.� am _.yna ow a=m.mAam^ ".ro0�aa. @3.o,a...pm6. m'am '3 gmom $ ca0 momm, 04- S2e< @mom 0 ° on g,mom&'a 3a gn �:3am g?omvm g�@3aTur ,g .90�'g.3a 4 ��a gd, °q �+w 50 0 00.1 mol 0 �3c40 znS,s��a `nsm" m=a "a �`s�Aa333333 SMM = a S F x a �3 �o'go ��=3aaammg—n3iArvA�S �.3'va°="g°mQ3aao 'ammS�, ',3'va°'"g°m��.a a�a O1�3 Sap R3S n� a�' ��� aapvawm� da;§m°"�mo.5Q- d�;�=.�'�md;m��'z�qmma3"� 's �Fina amodo a"=0 a$^,�9m a2 n asa�o3 asa,4�4 �g�e �= $nl�=A ��;L m �3 Vagv c0 Ex�3 ���3o•EI`W�p �ada oc�WN�`� EE = tE ,��EERR5 � � a 3 '-E�w• g 3uW E 9� ` Na LK -'c•'3c�iaE E0:9 €�n � ; P w o L5"Ln £ E a fi D_w ai � �A a 3w � ., m Nw mv A,,rn�S2o9 - j;LU�Eaa3`°'o`•oUa�E€Eig5gU_ °U__-.'�cw3.�..,Uw2au`W ..mb ;w 3cojc2 mEQud3 m as ° cS�Egcaon%yE Om '0 M�mo 5E°a2§%fmnEw lIIp wE30ncc£ ocvI cc, �UE,. W@,aUg � A M�ga bv3ao �rc vI 0 °aO.C._'s=E @'eY WOdE�w� oE d�a�ao c E3E13 F�w 'v3e U 2=alurm a mmEw3 M e ;wLo �nE��in 8�°��d x«Q qo gO01 'E $Eur °g 0 t0O's qcwm�Eme `°O 'g wFSo w 3>n 9m U Z I Z Z Z Z I Z Z Z Z I Z Z 2 'i Z Z Z Z Z I z z z z z i z z z z z z z z z z z z I II I Z I z Z I Z Z Z Z it Z Z i Z z I I a E c E v E q w E�•£�EE`uEoE d@w III! .Y£aEweiw"._�u utg�3cPwEow . o�i°owi".c jIfji •§�3�yNy�;`Eod £56Sd�Eon 3 ° m mmmm d ww.o wm "m wa0 wau w"rov wwm _is xw. xWIG. G .6 e= E cE we EE' E E u E uEw offa MC w 0-9 cccc15 cc a E E E E E E `E E w 2E E E E E EfE E E E °° N PA I I I I I I m 9 ^. 0 0 0 0 3m 3w 3d 38m 20:mm I 3 m 3 2 =a Q as nm amamp amp m s a n 4 S s o 3 3 roIn q 3 3 3 3 Do M o" _ E I ��," �e o0 a gm. =� m� m 2 °foolo c Z a °Ml3 n __ �3 o Sg I c Si - a 4 rc o e gLD m, M3 3 M so �a it °. �• a s I m m O A O OB a a 3 3 3 3 3 3 3 3 g 3 3 3 3 3 3 3 3 3 3 3 3 3= 3= �m ��.m �1m SRAM �� � 0a 0 5I'm.0 � �m �� ��m ��:� 3'° 3° m 3'° 3 0 0 3 3 3 3 e m 3 3 3° -dx sdx dx -dx �dx six s3=I=dx sd3:sRi sdx a,m I'am am a,° ami am am',eav am a�=. amp. S�=. aoM. amp. amp amp, amp. am�.?m3 ao=. m m a" a" a a m„ mm n a n _m ," dm ° T T - 000lt° " ne 0 0 0 M 8 y a�I 3 5 m l !, n 3 3 m 3 3 3 3 3 3 3 3 ff H mon no rr Spr no In 1M on m _ 5 M SE SE sEF ° srood 3 zotg� 3 _ j 8 zWE moom 3 0 ro = vno a e 30 A 8 8.� G ° no R� 3c on — �. no L a g' z ,no ggo no m m c so am m' M go fir am eIn �a g - Sno no o no �$ ! moi gno a m a i 111 I O A O O O '. O z Z Z Z Z Z Z l G n 3� :m 0:m �o 5' d 2 am ad am ao�. amp. am=. a" " a 0 3 3 3 j II s 0 — i 3: 3 7 3 i I j i i I I, I z z z z ''� z z ! z z z Z z z z z z z z �3 __0..�. .n. 3 b Sm m " o_ < e �L__. _-- ��. m 0.. III- _ = o o L� ac>8cno IN ym�.o =8=a„ �R md "ma'e ad l��d °yy �e 3R� 8a�a.nig,�..n_1�g Op so e �2.'P�3','4a 3�'333 Rm$m nm v`•_ =5.0.<o m-'�_ m'a '� m3�` d0 go nm a�'�,n3 cm ii `ma mt a e' v °' d m" p ,3 � '� m� g �O 0� d8 Td 'ga 3 ME3 50 �3 '08g4 am .a�� m o 8 8 '; 0a8 3 i cca0P. 30'a 0am00 I�0ap00 3za�3 m a ��e=!oom ,gin9 ale �3e Imm st �3d "a'" a$nMa I3m ma.a ,nI z_ Zm.' 2 ��=m� m ;`-"a,'�°"".q aag3 a''Dam3-P� Ca03 oot ��_ ° &n��' 50 go 8 e.�go s3ow ��•s�gs�m'��QaEm i° �g a ' d 3 3. >•� 0n. nam ssN^n', n;g nm_ F E, a5 "s 0 �� �n.d m &= = 000 a8 si mmsAn�mepgnp'd� ,�0 °.gIn o'la'' amn'a a mgm a �" n a d m M m nnen c� � E.0 � _Ew ? ��"non M xVq£IIol�°arc cem - m:JJN g00a o0c`o fig � cg�3i 1 0a9 vI. aE g om 2 Is go Eq55n�v SE9 �`lo�ccc 'w�� uWu�ucu� Eac �'wo �goa „E ��0 vo�X�o m j5 JIM u 0 °9 oIO A�Y 0 �fr � J. '?0 '_ ka cuyNy�5� .S oEo�o Enoun 'oa� .I,Al E.�aedaco``s `0 mJam TIn o; ac" e 0�i�@UY�as � 0onE I o o Inw mI- e ° E o i U mc �IEb.E3 E v 46 °0IE IM m 0 EE _Ug'mu m �$gaog�Yomc}eu�a�asey2ygcm "En R. vatCEd '_UU°3gAgb«ci0�IIgSbqE9a o E N c 5 '3ce ° 2 A 0"§"a no Ill Eryaymd �� {$99or$.vnowl °J n 0�o9oIS i` v ° cc0�vg p ayE @ m°OaOv a Js Ea'mo- ` mEca ° e co= E °ma�symas m ol 6 S S II W JM MS Ml U n 4 n N I o E 0 m lo on oIIo2 E dE I�c x @ r w § � I u 8 U mc �IEb.E3 E v 46 °0IE IM m 0 EE _Ug'mu m �$gaog�Yomc}eu�a�asey2ygcm "En R. vatCEd '_UU°3gAgb«ci0�IIgSbqE9a o E N c 5 '3ce ° 2 A 0"§"a no Ill Eryaymd �� {$99or$.vnowl °J n 0�o9oIS i` v ° cc0�vg p ayE @ m°OaOv a Js Ea'mo- ` mEca ° e co= E °ma�symas m ol 6 S S II W JM MS Ml U n 4 n N I o E 0 m lo on oIIo2 E dE I�c x @ r w § � I u NINAm m m m m m m & W XI m' 0 a a a a a a a 3 g 3 3; 3 No.0 3 0 3 0 3 0 3 a 3 0 3 0 3 a '.i 3 m 3 3 3= 3 m 3 3 3 3 3 3 3 3 3= 3 3 3 3 1p 3 30 030 a3 03 9 3 3 1 3 3 3 3 FIN 03 au=i 0 n a �n a a a 9 u=i 2 a 2 s ad o-m ad o- o-a o-m o-d a 'a,m, a�^ o-d o- a,", o-d mS. am; am; aa= am5. amp amS amp a��. am= a��.'am�. ao=. am0 In0 all a a� d Novd� NI a°� d a a0 ° ° ° n Noll NNM No' s " �" ° m 3�� n� NO NO A v °: 0 3 3 n 3 3 3 3 3 a3 E3 3 a3 0 o 8 8. as s a s � s aNO Ol " 8 NNNNN "a EL e' $ n m - 0 a gm ' av ail 9F NO a �' F 00 �� �. a a �ff E- N000 e o' a o 3 S a a 8 0 ' Q n n a 3 3 0 8 8 a .a O LT a d 3 A 9m FINa; ° 0ION 0 ;Do a go 0 33 O. % n c - _ D S 3n fl m D m Q. 3ON g 3 9 3 = a " NOas z _ 8 a on a 0. ON na. NNolm m " mn _ 0 3 _ �. �' e 3 3' m 0 3, 2 A e NO_ 3 3. =SIP n a ON �"� _ a d—NNI3 s - a 0 ME — ° 3 m m 3 a m; s ° 3 d 0 0 0! 0 0 0 0� 0 0 0 0 0 0 0 0 z z z z z Z Z Z Z z z z z z z i I i I Z Z Z Z Z Z Z Z Z li Z Z Z Z Z Z j I I I I z Z Z 3z Z I Z z Z Z Z Z Z z z z am 01 2a m 2m jrn n _ 5�I A =m v3S e 3 0 'e cp"88 �$i ' 9�wa? $'�' ,Q3 n� S9 g9 9 ou 0. ON �' o �n� on 0ma 9a =3 a A°sRa NaI 0FaBoaz as =2. V ��"3a� aa. °m" °;."d'3mg Q.mn3 ds� C3da coo MY0=No O.==SIN a" a '3'='a ';=3'=a o`'='00 d 0a8-'a8a�n �hmmg', 3 A amm;aC »gym ON =�. 0 �. ° q3 ap;=° 5=gm3 o g.=gro� ° s go3="_ g. mL a Nrd �°3�pag�9 a�v a owal. 3. Pr � °�o� 'a 3 3.K, �3E_ as 3c � a3Nova �a9aa�0����0 =0NooksMa�3aavr°==a°0�,;a 5No, Salvo 3SON0g a �3mad e;p,mON T0,00 a=°Q. ='=,g0;'ci°g "S ".P3s°"00000 °n.n'=eo�0NO msa 0a00°g�=°9a.3aq��"8�^'�=5.023 c � "omNIN &hT Qg�gma a =,a0da0m `°_=gym "8 azAYGam°� � '" 3m Nov'e"m3'g�a=$ od�an;da ga2Q " " a' a.IN) Sow Fmnq a ^ Nolq�� an0 im a �nv'az� ail c'3� Nov Q��.93� o3mNov N00% 3, 30m==, n�= � .A.a 'a3 m$ `�°0.'.5.NO aON 0 Not 9 F an 1pa0 MIS Nol a0ZENryoww a,�RF�Nol�° �""a NO-:��e � g0 "��2o a3� 3�0ON,�a mon =— gNo% — d�� ^.�Q�n'F�ON 3 a NO Nov � m,"Q . " .m 3'n" �0 NOm 3 TK3' 3'� �m 3n" .0 Nim 3. �u m�. a.3- m�maI ON as " m �0 "�. dg N ma c qn IE to I Ym N& .E m0E m cc ] c i E U ................ ZZZU � Yu gcYn i Eo EUl � m L = _m 0 { uc'S�> £aEn "�a �yurnrnP eyc¢E•L- 9 vm0_ Ce0a'F: E�v oEwqc dg aI?d3Em �E3gvEEDZ mm C�c eC nNcyoS cnE— u°m m Ca°Y E9Es�rnH$E"odY�co F� u 0v �mno�a` cc {c :0 0 o m $:o 3w•c a0 mc`�o` 'nSm��y3 n�r 9°En�`'ccqc0NYE �pvf "` �Ve -Yn E °_i �1caCl EmvY° - � Ea qEdn1NnYYc Ev�m�2AE qvNov oeI �od0 Yv- y�`oY v o`°o� 46 mo NEuoE d�ca'owoT`._ �0rtNE �.- '�? dna��v qaE om°nc w no E3o EqE". mm °E a"° •�, o� I Z Z Z Z 2 Z i I I I 'I i Z s � I L 3 II E E �a E I v � a II v o� a jam€ Tl Wt €qM Y� g Eq E ° n E E 9€ d cOPMA mk o €` N C to 0 vga o. M CE N N v c rn rly y 'a° �Ei E E i Y�E 'u •� EEn I E V � Fn l yo v` 'a LY Y LY Y L As @m° a -E mo I m° m�.. `�m^e, C 0 b y Y J Y m c E 0 v E E m 0 o o El 0 C E 0 cc E UP i E i o E.o mINm l m do I II � Yu gcYn i Eo EUl � m L = _m 0 { uc'S�> £aEn "�a �yurnrnP eyc¢E•L- 9 vm0_ Ce0a'F: E�v oEwqc dg aI?d3Em �E3gvEEDZ mm C�c eC nNcyoS cnE— u°m m Ca°Y E9Es�rnH$E"odY�co F� u 0v �mno�a` cc {c :0 0 o m $:o 3w•c a0 mc`�o` 'nSm��y3 n�r 9°En�`'ccqc0NYE �pvf "` �Ve -Yn E °_i �1caCl EmvY° - � Ea qEdn1NnYYc Ev�m�2AE qvNov oeI �od0 Yv- y�`oY v o`°o� 46 mo NEuoE d�ca'owoT`._ �0rtNE �.- '�? dna��v qaE om°nc w no E3o EqE". mm °E a"° •�, o� I Z Z Z Z 2 Z i I I I 'I i Z s � I L 3 II E E �a E I v � a II v o� a jam€ Tl Wt €qM Y� g Eq E ° n E E 9€ d cOPMA mk o €` N C to 0 vga o. M CE N N v c rn rly y 'a° �Ei E E i Y�E 'u •� EEn I E V � Fn l yo v` 'a LY Y LY Y L As @m° a -E mo I m° m�.. `�m^e, C 0 b y Y J Y m c E 0 v E E m 0 o o El 0 C E 0 cc E UP i E i o E.o mINm l m do I II L = _m 0 { uc'S�> £aEn "�a �yurnrnP eyc¢E•L- 9 vm0_ Ce0a'F: E�v oEwqc dg aI?d3Em �E3gvEEDZ mm C�c eC nNcyoS cnE— u°m m Ca°Y E9Es�rnH$E"odY�co F� u 0v �mno�a` cc {c :0 0 o m $:o 3w•c a0 mc`�o` 'nSm��y3 n�r 9°En�`'ccqc0NYE �pvf "` �Ve -Yn E °_i �1caCl EmvY° - � Ea qEdn1NnYYc Ev�m�2AE qvNov oeI �od0 Yv- y�`oY v o`°o� 46 mo NEuoE d�ca'owoT`._ �0rtNE �.- '�? dna��v qaE om°nc w no E3o EqE". mm °E a"° •�, o� I Z Z Z Z 2 Z i I I I 'I i Z s � I L 3 II E E �a E I v � a II v o� a jam€ Tl Wt €qM Y� g Eq E ° n E E 9€ d cOPMA mk o €` N C to 0 vga o. M CE N N v c rn rly y 'a° �Ei E E i Y�E 'u •� EEn I E V � Fn l yo v` 'a LY Y LY Y L As @m° a -E mo I m° m�.. `�m^e, C 0 b y Y J Y m c E 0 v E E m 0 o o El 0 C E 0 cc E UP i E i o E.o mINm l m do I II I I I — — — — III — — — — — — — — I mood,_._.... ° ° ° n ° m ° ° . _...o ° _. ° _..... oa 3 �' 3 3 m 3 m 3 m 3 3 3 S a l 3 3 m a i l 3 a 3 m 3 m 3 3 3= 3 3= 3 3 3 3go = 3 3 3 3 3= 3 3 3 3°^ 3 3O1p 3 3 3 3 3, 3 3 3 9'w 2 S 2 9 w2 9 3'� m yd 2 902 9 a2 532 9''� 2 s 32 Py W w P^y fry IN m m ad ad �° of p° m go Gm a a= a po 3 a o 3 a m= 3°= a W c 3 a; a w; a m; a 3 0 3 3 m; 3 m= a m 3 ( ao 'i, ds a� d� m� a� a m� 00 dooft_2. � ! _ , do vw 'a PSI �mm a P = dim m �. EF 01 M o 3 ' 3 3 mode 3 dim 3 3 n 3 9 3 S33 dol do dim 0 za 03 gd ado a g a 5. c o ^ 3 - n ,� I mod. dool dow aB m^ At�1 0m� a m a na � . 3 m a 0 dimm0 n 'qn so g 0 m a 51 dol a No 3 -. ° z 3 ° xdooft 3 A So EP So na I'I c 3 I! a III 0 ro I'I 3 �: o n m m m m 0 god mods ad dol ad y. amW EF �. a B doold a 3 - s ; mmot u c m E ` m m o m 3w 3 , n dol m S 0 0 0 I�� n 0 �I n A n n n n n 0 A I I ' Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z ' Z Z Z Z it Z Z it Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z Z '', Z Z Z Z Z m� a=a n a �'� �='a`� o$�om'o"^a dead �pfm a 4 iFg �" g �m 0 e. 5 5 'e; sa• c�. a 6 m a a ' Q 16 mod,3 �^ �' � �s 4.a omods Ss' a: 4 � S' W a � ow a' M. c m am a ac °,�' �`dA ='A Mdomp:g 0(a M. 02 a'$O �� Q �0. m da .�fgmo -gn aa3n'..>•N�d ad' d .m a� l_�.^n0 as �i y� n 3g omod"0M m mu^m��a2w'cn4 a0ffic 3n9gn3 ^a m'u13� F3 2 m.so I as zh 0, �B�o�m° m �33n^mg - = gin � ms.om 1.0ma3 '^q- m,m^,. �npa ^c oc q' n_33 vge.� oam '=e.� 'a ,S ®.,��^=ns' A 3N a a>'m nj O'��v'�°3 a F a< n g o 5. 3 2 a} m c 2 � m m' 0L 0 z L To 3 3 3 m' � s° a acn � 0� 3^ I= N= ys 7 "� w odom& m H° s.a a.0 n. ^Sc R� alL49 a c3a 3`d. �3 m_ym, a vaxam ohm 63.3m �anow ��a�F�3 dm°g �ad`q� moves "mm a �3 m@� !a� =aamMq mods a m�mq�x:�d3; 3' °em^c° S .�+: s36 �o°. dm �m 3nw 3 a� .�^oa; o. y3ad� �an� 3cs3,m 00El 0 M n �5 B _m 3. o�;� 3a�m4i3�9�r.`o'{,� °fl'^®nlaI;= dO,o; ,c� a �„3° �z am,• 5 M; -0 ; a„ '<m M aQp�N3m R =A' a �o RR- _3, .3$�a Sag e.a 9 a?»Go c_'R n<F. *0 Roam 3- A' v m^a2 l amdd•q Ao3 ad 39.gne � @aF°.2 3a, , dola%a am °� mod.o, '< Um �m N .° N .°=' Som .m go• } � m £m� n9 n33:', RLa a me n3 m g3 gad ry 3�n9 am0 0 5 I,a a0 �o0 �� m_p °_°��.� o= n3� No c2i Cc Ve No oo m Mg 0 we "=o$ec > q� m5 IuBa Eta �;ow NO @ �u I�E€a 1�n «.,5 €@a laE4a $NO �c c -� MC MR v'aa it E� @o ��a am iE`62@v'oa n 8 .aE .c �i ��r- m E E°uc �•5,a E ' «E x= n _ "�o�gw M'c- a+='a m= _No €E I£«u ' S e�°,c� 0.5r�o' c p ;5 MN o0 NO 3 MON E£ '� y1c� U c c 0 a _ c g P'. c� d. '� E � w. a c S c `� a o o E d 2• W c m a- r� W N v d . =goa ;E d' .'8'S�'s�«EIN. 0. �m m9Rca scaa_a- o€oc gm 0Eu 0 No m� �m� a> _"e� m.�� s9'� ;w 9E ua9�ME 3� `29 °_ �i 9a'u .5_wE E moN`AE+.E 0e= awl �°crn o01 �'a% E: yova "eV D _N v2 v o Iq 'u @o�ome ��" m3&fir dHe Cn— jS�@?5 °. «°� d« ',.Cc �a m'E rn p dQoE� ?oEa�o �`-,� NO aBA 'sd a �E'W�ma�l NO > ;.a_oF NN-ccyam0 Le ON.°� mad ° m oa�aa= oa, mama a Ea5 ''oll MOM C� .9 �'c yNO : y 3 a° w j a 'per �" = c a= o q c10 ' �5 � w `ol >>� m u S a�i u 'o `, '° - MIN"° 1 o: Y W c c x m o� u F✓, �m c. � E c e u 3� .51 1Oc ado c V ` W EtI `o Ew °I'c.o, c.sNm E�aa « NoaE2`•mg .�. ctoall uwSa:e G�`d a u mE0 W E`En No r7 'a' ` 'oS last °o.. b1... .. �aomcSo q,@•` '�uw aEoq$c a=,�, mEW q E� �S�NN r^Em@ acE 2E'=� O' �c5$a 5a E'c .q Et 0„ ��� g o i� _ g""- s g'=°� as gum s b a122a M o° 00s;,0 " @"E a� �E9 a"mEm« Ig a - raj - �nE U9 Una r�E °m° E 3m'= �v cL,aa6 5° Z5f0 _oo 'U � S E '$ME NO ° c Mc E a o o'� u" �o° �o �_@ a ° a@ �45y m g«a00 No v -,_`. 3a� Z5 8 ° A c"S to-L. _.o o < {5 u ° 01. m m U w » I' z z z z li z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z I I z z z z z z z z I I z z Z__ z U i it I I .. E E g zo NO `a a V o m " Yt 's44 a� tll ME NO a Cc y� £mc° tda',dWr a5 N �«W'l � No ga a:E9N 0v�MINI EIgmE - E 0 'IMP 20 o QW m .2oauE a € w E 00 Na o'dn d mg °Ei`s� q �IN. doo a � � a `°t T_ L 0 E NO No 5 �lm r �.0 US OE m NO v't e 'D a 'IN a11 NO FE Su oM w s c 32i iwZ o c yto E moEQ m fE Y c No dma� t ° OM IIINo �'E 3" 3 @� No $ v o m F m a a; 96 mm aE ANO A'Ea 5d -5 -5 Na 55� m Ei� EE ENo 0 9 ac gEE E �Ei� E Eb E E=aa Eo Mao IE m_ �° �IR 2 �°.�' �aS NN- •' o o NO W Ems �Ow m ° UaM Ic° m c^Em@m^0 EOmO C� M NO IN 0 ou u.tl m u.0m w mE000 mN u mm5 mNod mN Elic NmE N o mil = E E a = E= E f = = E E = E E E ap0.19 c c a E EcE c E c m �E E E E E o E E o 2E EE E ME 2E0 O O G 0 0 aMIN � IN U x a `gy•'uL..adSa'F«6C EEyim°°gm. pE Yamnssryyiwdm`"Et'.III- __ t_sSE�uom tL qm_ 43 D¢% a oE NEW T5nm�n a _ d CME a c as NO WN am ME 5£NO MEOC EmmNO an 5d M, INN -5 £c W « aq°allo ON= NO m ada E`Ems o Eo2 0�.Ea o o o ME ME NO ca @ mMM =mOF E .E x m.E x m.Ep # M.. wm2.1 NO m o Eo NO lit 0 f MIN IN MIN IN N�4. . t�sYa«�mEa W gq �om5dnammm u = E U E omo u E III E U I II i 3 z 1 n o 0 0 I NN N N 3 3 3 3 3 3 3 w 3 3 3 3 3 3 3 3 0 x 3. 3 x j 3 d x amp. a amp. iam, a" a" "� a" Mc 33 30 tt � I aM 00 "� g3 3 - _ 1" ;5. <3m �a �a mom 3 mml � e 3mn a� _ ^ g m 3 3R sa m UE. . - " s 's 1 IN m A y s a. 3 8 0m 3 d a m Q g - s 3mml a 03 'omm ', m n n' 3. m m 'S o o S 3 0 o 0 ! 0 z M.=g s'�'asAg3 g8ng'3 I Q.sM.g3 a so 0 m33 .S`'s asd ""a m s nn g m sa s0" 0 0 I a na00 3 3 qa 2.0 oh It Sm m I z oam nax-3 Vi'"s �d maP 3 3�33n"� 3 moA a= oae � %T s 3 n 0 S ae6# �32.0lR�ns�. A3 M.=g s'�'asAg3 g8ng'3 I Q.sM.g3 a so 0 m33 .S`'s asd ""a m s nn g m sa s0" 0 0 I a na00 3 3 qa 2.0 oh It Sm m I z oam nax-3 Vi'"s �d maP 3 3�33n"� 3 moA a= oae � %T s 3 n 0 S ae6# �32.0lR�ns�. A3 gda comma vc» a „ ° �U�d g•w �o"`p �� owca u9 5R vo CWS B Ed tpd=-" o=t�� �I.r„a`� =pay po €1So.avtla� eoo8°` 9 0o°3U£ fi��°E2° o,avan0 �_ m °0 2av 5yy 0� wE 3 gII U 2' o 3 I,, V n N '3 m .v.' —f� a c °'f — w w c° c c S�� ai cos ��& UO-3dw �Qc c'A `s'a awv."rv�42 cwurn°9� lfiy€?w W°oa gn� �iE �av's€ £�ppEss '° mw"vq�g " $ab�l2 S'9E°=6.��'w= �aiN U,"a m°oU�• ° v a S d� W aac�� u gqg� €Q gQ -°A A �Es�d A �oES$d Wt �cc,o z z z z z z i I z Z�� l z Z Z Z Z z U U I U U g s I i i i s I I � ag U _cc cc S O w V m F €o A I E I n o 'o cx �w a I o a 5 A _ _ N a a o . � € a E ygo III m r m ^@ N m C m =o.E 0o.E xo.E - a 0E W a A:9 m E E 2 c 0 U i Z Z I Z Z i W RE dN n c md Z5 mc -cm �u El�.20 a9E 2�w�.Y€0 c m°E''3€ma° '� '. o Sao g'a= °E.utiwa'dv'Ua o �`E gc£c'�w v. °o=' s os'= s s v° c CIE` ;°@'g IEE nIE E€'E€W IE Ev E? ocmj 0 S Epv l w•�rn—t c ccu,, EEw°'�E va'�3nY`,� �uoo$o�nq° CA UE 3 S' a A `ate I i Z z z z z z z z z Z I Z Z I Z I Z i I Z Z z U U U I U i i 2 Z Z I Z Z , I i II i 2 m i 'o c E c o o m a E o d d a e mON 0 E £ £ r c g «0 4S A a j Y �- a 3 a m` 3 I E ` EL ZZZ N ° ........ pM me am �ro.^v..III _N w� mEa EC0 mm_m banG�°bebb_ ° .. �emEd 0 A 6 x E. o. xmEx. m c cEE c E ,� E E cd EI wE c E ° E c E E c E c E E E E i c E i E o o E o i o U S U V. mob. mob. mob. u N u 3; 3 3 3; 3; 3 3 3 3Ln go 3 m 3 3 3 3 s' i s' d i s• x s 2. i s x s• �n i s H x s'° x s d x am am31 aa0= aam . w° ama8p.awm o� oa�wm am o MO a" wd a a" 3= moolt S Nook A No °<ev a< a <n 3 m °3' ON L `�cz nA m o ms ON S 3 m o- ON 0 m 3 of ON m aF aM " IN Ap �M 3 e M3 'f §ma a s NO d 9 5. a� s g = ° N �8 m 3m» °� 3 3 m 6 ar FIE T3 s? �a 8 a �. n n m doom 0I sm a o s. Now — m m 3 5' m 4 m 3 3 Am ° I �I A O OI O I I O III II O O'i O I O z z z '', z z- z z z z I A n 3am m m 9 " 2 a m; d Z Z Z Z Z Z Z Z Z 1 C z z Z Z Z Z z Z Z Z c u n n 3da a o�0I'll� "gym ����i 3 °�"'�°"cr s.F{ ��° 8 dpg �'gl fine. mrit og m,P a s =ni8 gm8' `�m9 naq.ga o' 2."91O °.sa SO 03s� $0 'o ON 0P 0 3s�o �g,v �d�n2,1w 3a°-' �m3 mom v3�-.��u5' u5 eq`' a8 g= 3, am=3nom �.gmoa3 °�gQs ?s^dmq^8';agaaaq" gl 3Am aaAc "m�O °eNO 0 .aa�L'�sosd " sm3 " =wo aa��" $a m..s ow mm�ad�0, oa, N MEN c Aad�am 3 8��aom nsm ma y' „� say3e. °4"= R88 m'.3mmo 's "Se•°Nmm a"gg=a' Ha }'�` 33 =mamolomm-Ooo� o enff gn'g°3'� Il, :aom �' _SSm' o. nC'ogR 9.no �. gJNo �3, 3ma s '^ 8n �m°°s<A�� Exae0 5.6 °IE ii ^a" 8 m"�<' g a'aa38s'" ^�83 90 5''m 30 =gym a _ammo_, = m° g¢ 3 am q s.� <m@a '<'s.�P. g�� �a51 -.m §-y. �8 s305. a�s a — me Q. mol loop 0Q. a� 3 8 — m ,_��qao m=� .3 5•� g ��. m a g', ;sm g� •Q3T�'"Rp �' d3 Q. .o "mo'gl'I 3.m'sn3� de"gl �' g a §� FDm on asa Q ^� q3 a2 �6 4 m. a,m�3�' 330 F aim"- 0. 3' o 0 mm3. mom 'o u' a m�Fm 'e _ Z^=° �n o �E\ � {i{ o §0 ||§ E ' #|m 0 Z 'r pa pa pa as pa "s. v as. v as. v s. v "s. v fA FA fm FA aFA W. 3 3 3So 31 3 R°a. 3 �'$.3 h3 m3 3 ZJ < m 3 v a. mON NO K Gi M Pr a a a a �3a1 a aao pFi ar NO No mil 3? d a - a' ° ' aa. e a zml 31 a 6 Pr ow 3 = z� °" a a Nov 3 n H °� d a 3 R NO m 3 n' SN c ° e o �{e a O Z So 0 a Q.�3 go0a Ae �C C' 4c3;1, °3n �.na ; No �3v .9.a3 g 5.� �. c° �. `•ro v° _ .a o d�m3 om a. S! fa°d.�a a:°A mna °a!on 3a ON aA3aaacl.�F!fN� pS"am va�m�°dnd'- To�ad��a�a' �d 3aaW oda s.Na,Sd 'S.� c _ �3�ee IN "3 �'n� ° N g qi� R O9'o n$ C a 9 .' ° we .go �S1O c aa�n P'a rl el,. o °s. o. °'Im=a« ar. as —.a A'.agw amNolAgaa NO a� 3 � 00 0.! ^.�;�'�a �9�aa. 3.="EAT '3 �oaQ° � 10 Dr �zoa Ada"" �IIm � 'dp .s. ��a3.a fl Ra�Nol9.'�s�. M. oa�aNaQ Ro;'lo�.-A""a�a as. geoo =3-$ 'A�zaa;.�9g' �;�g3�''a'«� .s ;�:ma�g�aas �n o da�e a0. A Oa;FN:;, an�O�aa� �a 3�9�aaa°Ra° la's. ., c� gg��a m o� - -0_.S a„ �gS r'mO NO to 6j.A,AI aM MoA w ae.o °'d a3� agaR 3. �33i0 a �, m�'a am �m Ma 3'e 3. ?d. dm a H« ^0 pp a a N . an3'�°aaa}a, �,'���.g 'o Cp 3. �,. od a.su o ff.-'o .a amn �'m^y ,�q 0 0 it 3 4g 2R aRs, �.a ����g,� ° ° �a mo Sallolo s lRNa° 'R A _ 5�2a HJ 2 a'5 a Tm5 R. _ "—?R OM M ou uxItGQa—•aolddN31aE„%d€ BMaOr E.nA E2 �dpa leeEa v�M ME am=e 0 Eg`9 Mg Ev "" o fi �u31 0 . "« E qm3.1 a''EL Eu a eM Aq� 4cha "~a=Ee � €� c �o �ud"o Isa@;;o�po�_"1I - "v`d3o`a�'�p�c�n c E eWw� a ag E "anaaSl'" 2Ee6 dWe.a aEc�4• 'gm 'gZffi `' �0=8M��a "oIeOa5G IvE�M E0ae09 I43 M ~g0 In=Azm�u `a ciaA om9 et�uo0c y «Rc VMCQ =n ;u E0'i rn o0 3Lugd°En�d5rpE &§Uac 05 ^aau 0 " A m sZn0 Pq�.� ga .evbEg n� J�_ m °W � oo urv�U'E u Wm cu0�3 aw§ cec—m m n w C2 um S I Z L s � o u L U g Z Z U Z Z 2 z z Z Z Z j I I 0 T R 30 3. 3`w Sd 0 0 0 so 3 — a 0 0 0 x R m g F F F 0 0 I!Aa Aa Aa Aa A� 3 0 3 5. 5. s. 5. 5. 3 F 3 3 i 3 3 = S Z � Z R.0 Nm 3 12 3 Q 3 3 3 an d o m ° s ^ 2 g m � a = �'' = o IE o w m m -3 3 3'a3 as 3 u 3 3 c 4 i� o' i � � s � m � �� R s0 a 3, 0 o^ _ 9 9m =a - �' _ 0 ^ Q? 3 A �. c xR c _ a° " 3 y a m 3'R c q c u a ° c y3! v i 3 of 4 e r. 1 m FIN a ^ ^ a a R I ^ m I z I Z 3 Z Z z z Z Z Z Z z Z ! Z I Z z z g$o' v ma a� m c �..- 3 �' �� c ° mms� mn_ FID �. 3 -9a �0 '_ 'd. a 3 L�'am°�g3a —gam ^ n2 my A n y G� m H 5 5 = e o =�d.�am 0 0 0 0R" >-g Zlog.. I� �M � _ a9a _ 3ma0eN0a�.� 3aa a �34 n '.off« R zam 0� Q 0 R' 0, In „�1 N °g S �'aaaa � _` = RRA aaaa�sn3^ m=^s.ffi -� 0.�3� 3MIFIFTs�� g a R� a3 UF 0R o 9 g^ s�N6p3, oo a3 � 9II''- 'u �3 »Q,.0 F9 a �� = 'm'd', �� � 6a0-'�aAo�o �s�m ^�;�^� 3 �a g.ma as a m;�R3� n `=A �_ 3 R3' v ;;r:0 =M MI 'Pms 0yo�9'R a ad69-,s93q o'oo� ��eqm a �'3� a"nns ;,3o m� 0 3 "° A °;m I 30- R 52.°R,afs.= 3 ms. a. <R0 S AEI§= m}�. s--�am�mn0 � 3 FF 6�aP;a �s�i R z�aems �0 Q aF 9� g ,as9g wamje�s� ��a«'�'aa £ a.� � 9�m9,a�a;� o m ^, _0� a"�RmaOF 3 o�00 woov'?'dmarm 0� a� 0 �a�, g�.am!I�^a'pq£?'=am3�' a^� �.�`zg390 vdo�� 3gd.fig aq �0a;aaSm�� Rm °H °m•a ^ mH w� -�'�_ ' o roma O� Ss' �o'i'°mmme 3m'A. n3��ymy11a �j'-^. 31. v -o'er"' m o �. g 3a Sa0 '�«—a c Fa °3, v'°. '°3m 3� 0 5 �an�oae.� S- �Mm�a .gall = m�S� 2m� a.�Aall ga0.@a�o�mR x�9s',RIZgo6, fm,aaM mi IF 0"R', 'aa s' m - «3 g� � 3 m 'u0 O.Px" §«�� €2rO c� u I�� qog !s€a "a ye s tC�� �s3."d o€=�" 1� �-bg '9ME 0. 0 x� Y'8 8 �_o": EE" o A; q� 13 °EjOoe 5J _ME —so� r`now o 'wE $n �' Sww o8 'Qq a2fi iE ..fin n Qgal$d s2 8Yw �E 0 OF�€ 33�W—'; a �q,d 0E w `— r y=l � I@ � w — OF 2 @ 9� a .5 2 w E 3 E I1.MF S'''€ G.� c d 2 ap E c 5 'w w m `w v Vi a,@ ' w.E c E'0 E Y.E 0 M �° 3 �. 2 1 � m Val E@ 2 42 u g E t - E g w Z a E €�! 2 a El MEOF c rE" eWI. aa En�9€@e0€E 2o� z' & MEa',vcc€ @EI Sam a 0 am 0. ME€Ic €' 0.�N am 0 a9�Tj01..MI 41 Oar E3MIMMA I...,� €aw aw wEm o Wa'� cE8 naEE �� 0'=E� ZEf .@Com�'EEE w�gow@ IUD '.. 2'E gaE 0s noE « = E z gaw S iw.aY Y _ Y ,�° EE 18 aY s Y8"E� iog0Yoa'o=os a;€5 0 `w I,gg«c�� g y�;, uE a @ dg�°C�°�, I'O id`aE�"a Eo'UEE oE�"Y'g��w 'IU 0 in.nE U@ '��d u-€S I� 9� a� weg waQNg I.0E.� Wos u g- "oY w w - UEa oOF w = �oa uuaE g ° g"- ° Y �aa UE@o °. I z z z z z z l z z z z z z z z z z I III z z z i z z z z z z z z II I I I I ! 11 all �.5 Ea ME E a` cE QDom E a OF So E c I Yi E of MIFF 0 IN U 15 0w u v a c °� Mel g w was am .5 G .. n� wm �s MEW E EOF o ` a 2 0a3 — @� E@ m au 00 M Ea 0M cQ 3a d � ME a wa UFF E E9 a - 3 3 a g 0 OF A mo dad nN im G am E E 0 En� EY ME Y Y Y MC Y E �' swat r-e�_ ° 8= 85 E _ it iE sa s, sE r u a , u , u as on € a33M III mLLe_ If ffiM . a I I I o am c g� SS — ox I� as i u € a o w 0 2 s a a S E b m° 0 $ y E 333 Yo a E SeMIFF aIN 2'v £ IIME; m a € w am E o .E € Imo °• !1 Ira E A0 IN - 5 € 5 6@ @C Uv g `0E ;u I E c € E a n w « Le u �E 0E aI m Y„ €_ Y s o 'n"Q 02 �e 5E E £ •o lad as 3 3 E E� E E A e �E ``p IN w� E 3 E{`E_ E E E o ovo al 0OF !' Ir «_ 8 Y= 8, 8= 8; E E E 46 `o �o 3 o E ` E o f `o 0 of o €g €o €o €o €o €o Ra ma aoa00.4 a1OaE .mE1 F � If n 0M n I'I ro 'v a v a II ! r 7 Z Z Z Z Z Z Z Z Z Z Z 3 Z I I n p n000 nma g x 2. c �[ �, 5 " c N S a�� 3 S 9 0� F 3 m n :' 3 e�� M m g? 3 R �.' d� a� a e m m� 3� oac m q'�' c q��Em=c'' 'S°'m o 'g nnn 'sc �" m'r_'. 3..ae"� g 3 0 �.So=� 2o'S m"m< gam' .f2e� nVF ow '�`'OM a3 �w0 �smmP ^�a dSml!$"s. " ^�ng ml °" nfg1k a o� „S Sn°° ',3x_ 3d `MMO ZS&om'>0 069n�0�gffl MQWTV 0EF REF 'c�2ga'e�P'',s.0 mn�',Zm�g om0 3" '" ^'31�g'"3a�AA� `e > ''es.g0000m mwe.°n"m Zg�� 3"'ao dS0" 0"�S^ mod== MOR20 0. 38 S� a,„a;- q dcov ,.g��� �3`iFdem"0.^- 353awa8g8�" m9'� 8am=0 e� oo0 0 va'' ^m 1. �'n'�=�.n �'^'° m931d=`o0..��ns�` 3acd3�d• ad m m �'. g�. - �dfa'm " vd ; saR voom 0. 3d,y �daa'. 3odg� g, �a� a;3�g nada`=m a�� a asq. l 309- � gip ��a d ges 5' a "�8e a dad'^ boa da 3na0 �'d�"n n8e'e c '�3goyl 3 7g mom? S�dwS odn a nmooia s'g g6S - m '@Goo0 �a �� grz9 eR =m =3 ,_5° a r 3 3 o nF �3A�.ZA3 _ �T�.me ,_ao m "gip aJ. `s" a3a� n a� 0A'' 1. �W° Vi'€ WOW Om m'LOWE = IN m'so o'Eo€ c« W a!Ls �'m��''dE�.c C;CE€sUo0o�,'°€€�'3d WE IV a a�9 �$�sa0 d� WWWWWWWO 1-22 c E 8 € Q I a� E m o aZ E S N L c 'S m c a_ t E °rn= v b° �i �iE ' '° fi c o n L.. o WpWAo w0M €_-d'' @ 'io b „°cad ��€ 5@'°g E qE €3 �;c .Cqu W€9�3�3 �� «c Ou = Wo w•@' '02b° "a Ei nOWWWWO. 3 I � S k m E S RZ E p S n 3 £ �� E S w u m�� o t d Ei u o« •IS 12 "mo E� vmor� nm'Eo °9 m° @p' `o _ E_� _ �i 54 of 1-�E u°i £ 5c o�d=n ..3� 1 c 201. �E«o3o.5'E«vE m€ g49 va `oEc m-.°c� E�� `� °o aa° W£o ��.ec a m 'o '� 13 on'u °�nu� E'.� d 3 ° ov.k o,�v° g °1u oa8 ac � 3� _ s °a € � i q_ € a �i `'o o� N ma I �' d S a_ 'o u E v 9 o a � o � a v a— c « � .. ZikE So EW, ;aaG 3oa A� €' o� 3 „��0 � N 3oaIS g.E o ,gc €:e u9'E m°' a g .b'oE rn� iqv E=9 gc€°ao �a .gS2:4 OC O�c.•g o 0 me dig mg �o.a.�EE 'e m LOW u am e.do v° v o = c o = u ��£ m oAWaao �ma '.cS"m ut r�50 We �'�g=�mAo.2 ','- '° i�-y n z z z z z z z z l z z z z z I I I II I z z z z z z z z !, z z z z z I i I I I z z z z Z z z z z z Z z II I I i I !I I II I I I II II I Y r a r € a A E ° n d d = y 5 u e m WOW v g0Or v 20 S a E E w __ S°' ?' .0 a E €OWN o0 1 g �is .s e ° iIWP 5 E b a 3 =a m NO.$ S E 8 m IS 0 IN IS m S ogee Y Y ' z t a t NOW9 �� ° ° q € c `° a € €� a a =� t o s NOW WOW I W. s v& 3 9 a o 9 F g A ° 0 OWWWWWW� W 9 E.€ - W S s s d z n t! s W t a _ A MIS 0 r - _ - A ors H@ 0 o III, ra .5 E. E E E EE E E Ea E E Eof E E= E$ E voa�M COO I WE OW WE � R IS v u `€€o E €❑E oE €od oE E d o E o o o °o a0 3 ° o m ° ° : o € S €o €o ° oo €o " "-" � " " " ma a- a�aa ——q gaVaa. a LE me dLL vV_ LL u_ d_ v—0 05__ V. I i e e n l m i I I N P u N O b 0 OR W N N b mt CAD at m 0W Mq AL m ° ° w m m m m g m m ao w FIR 3 XVI � _M Pr 9 III Io 3 3 3 3 3 3 3 3 3 a 3 3 3 3 s 3 m 3 M as M= Cm A c A IV:m� c mc c °S p1 v a m �3 Rg �x z � 3¢ �a om 'gII �g R ! 3 3A a llw R' � Ma o 0 I,I o �. c g m m' 3 s. g 3 v o ° 3, 3 I I £ m I - 3 a' v� j s - m aI Ol n. 3 �: a I ° 0 III- 0 Z n n ' 0 0 0 ° 0 0 n n n n n I z z z z z z z z z z z z z z z I I e 3 7 z z z z II z z z z I, z z I � I z z z z z z z z z z z z z z z z I g a g w 3_. _.n pa °C 5i� 3.._ o ol.ou 30. m 0C 0a �q 3 _. a: 3•� - 3a �gF a3 nR °6'aa"sggrv3m om�. = o �m @3 Ana S aiic°� m 3m aim N.3 0a''e.°outer nm' m��r'm �5'aeao ,.oN �m>- °�°n^it °{�. e. ge�o= m°go 'o'�0 0�3 ' 32R IN3 ^"a oyg �a 'om, !F55gaoA'o�°o.n °""a0 �wIll. a� °� '�3�`�?a?� a. $� o g� q -. n r3 � m � a o a ae " m �3 2 R 0 IV: g d 3 g �° c o .,' '" m. m I-'„ag � 7 y o o �. m� mQ 3ou mDgO � �� $3� 19^� sam'��a d' m ,n" 0I'a 0,3;y3 A�m311a. �F 01 jmgagIn ; =,2F 3"0'R'3%� =m�a �afm6mq R'Na m:i'- a�S�"a mo° �,.e'°�� 3Q - 3 wo'm3 .°..02, g'�a gam 3a.m m o'°j'3'n= a'y, m'n m� g°-•e.m q.m 7�•7 n N Ra"I�•7' o o m-'n a 3 F io c:ma aagq�� mQa��'g oNma.g99�"�a� ma. �:�Bo` mpa3 1F.ma°`�.a�A 2 'Sp 1. 00 0 pnama Iss ��3m a�°5�"S�'�a. P�,yg i`aSmla m q •ion 5. 4. v�� R2a �a m 7£4. q�qZ'm " " n50.� 'o���i 3.Bo� Ill �3gwwM �'gp m _ �° 3 3 a a �-Q' 5 au $�k7-gm mm3a, �,, �4mH e:°gym A3',,. o.,'e �° �.3�d�''�. '�'' 3• �..3'm �°}i0 Hannan '�"" NCO c MO 9.gWvAUE°h.9.Zse` •�d^�I,II' yv �i�UdvG�����u�Edge In '�""��0'e c _ a;; nc "�co E°0u� cvSm o0So "gE`mAc�� s�r4�c � n iEancn:Eoc o`�ace E'�ec "u c a ae o�Nnva d d"EoEo °wEco u u•; o`o im E $'aj aT�m0Cl aou `c Ol O o .$�, =oa� E1.s am eo ; 0a�`� aZ.ss1 -jE E12, I uE d °E�m?vc mR caoZqs c�z o 5¢ °o0d"Ecooo m ao Ew0 °8�5 M�c9°��"�a `a O°v w' o="��a°" EE�AIa0€9FiuE'5�"$d ��Y;gaEwP� n�° cv�°u`° �� ��0G•a vy�9 ��SOV uga� " oo g°"o°2° cI� U u�_� �ao u 0 �00 ENm vlUu5 " .l , a z z z z z z z z z z z z z z z z I I I z z z U j I U U U m° m � f U I U E s 0 E y d g > E E cc a & „ E -. •Fa0a;E`m _.9�imEEn` 2a "m v o5 go $ aqEe e m'S d m m 9c m; v a E Eaa0w u a ° ° ° ° zU zU II�I zU zU IiI�I ZU 'I 30 o E € a m WC �5 E E E o m 12 30 o E € a m WC �5 E E E o m 12 i I N N m m m m m m m , m m m m m m go EF mamom mom i 3 3 3 3 .'03 m3 m3 �3 DO e3 3 0•3 3 "� s m 2" m � � T eT ml a m �n am 3�a gin L e e ;e e R R S StFc �'° g mov g 3 dg o Q _ RL g S � mo,h,F Om3 3 3 3 Amop=mOm Gi ' m ?' o 6 i Q. � 3 at li _ - n a g a gs mV 3 12: g Um a Om n PZa y 3 �g to a. 8foolm mol Polo ° a o c So smm4 $ x P s i 3 � 3' H FL 0 01 i • ' �' III I �� _ 3 3 m II, 0 0 0 0 0 0 0 0 0 0 0 0 I � z a z li z z z z z z z z z z z z z z z z z z z z z z z z z z z z I�I z z�, z z III z z III z z °o_. Qn0 ...n w g - 0 o� 00 30 a80 8 0 v9 �d ZA'' ��p�.am �I 3 ,0 b2^ 9 Pay aA ;;3o9 3$ �� m�n�,� °d� �" Q. a :� ° q 3° m ''��', p g w •' B� F z a n� g� 3 2'. = 3 8 mn�ma°sW..um g°'3A3.�S��g°'3g8,'e3 O.o M Um 9_M'Mao a°5.ay as 0=6gg'a:E 0 gTo o�Ay� '.m u°0 ma�i c,z°F'o. m 0 R=06. a a°^'n a $3^�a. m �6°'c3m 0 �.3m va nou a o°d.Qmp n R. q��vF0 m m� = w`Zo 'o_��o?��0 a °oo �a ao �'.n:: n ogn 1 qc G 03'^ nn�'= °��m�Tgw m9 i' ,z nr o3'a �. '�°o.Q� $a ,,, 5 0g � 3 m� o a'i,w ^� � 'y7'.H �� " o° n J �'''4i . o 3 v a j'3 m 2 c�5�o,'ga !�03,$ 30. �'o 00 �°m a2. ,°,� °w go 1Ov 3mmoomm m^a, �^'°' 8 ^0 3df 3 3 2�'.2y $03 a z.�8-.- H a o 3 ^I " m n3 01a F C 8' p _ T n cr,° 0n3 y� q m n mN-`'�Sma' •se'e mo%�° �`� a 2 '3.i c3 �a +�'S±g..N�gs°. ne.'eg 3m b�o•'^;�- '� 9 r teQ.e° o ?g osd. •`5�d° 03.gro' �0•2 '� °'�83..� nm �q n�z '2i+& Z3d— °0e'e �n00�.0 nganmv mompL _ n n a8 m Anm 1 '8 Sm =H, _ �� v wmmz o 0Mw0gl0 d `o� voN �� 1 EeoRo�s�E°o u 15oTo o Eo0 '2d of m ma�0 ° "c° E ey ouw vim 00 co�a�« ' new a�"'°Hsc wnd a ° _Ecao °�oEwo�9o vo$gc°"fN ���u' 9�'c�so�`ad�Waa. cq aZa ucgIIs�IIIa� �«v%xNac°�'E0Lgoai.�aL� c « ° c�E °€1 3a ucaE£Ea,oWaf,m��o �Ts ,c 3_ aa3�a-ucoSE0 aEn ;= nn`� a9s °0 e°£vE;a¢o�3c=�"laOjE B �cEdi° d5 mrc-Ean ' U'O ae g 'o 0 •2n �.o � �.° c �Iu�_cad e�c��°mw°'csoS. � aa�cnn`mcEI°Em0aia='�aW�$5cNEW.€gcdW E 9_�l= -� o.'tM 0-a a ° nc 'g °c°° snn a I z z z z z I'I z z z z z z z z I I Z Z z z z Z z Z z z z z z I II I I m° m N N N N U U m N z� O c a s 'Il ;D M X ;u g c c W w N N 3a; 3a 3n 3,q 3a 3111 LN 3n m a a a o a n a a �I OFF 3 oral a 3 1 3 3 3 3 3 '� 3 m S.N e y _OF g0 9e a� va 30 930 3•� o gam Hg '3 _d 0� n d ma Rao. g F 01 3 wm o a o m c a g o l a & j a g g g; '= a 5. M R� a 3 g e OF a A _ ., ug 1 B 3 _ e v StFlo W a a� s. ` z a a g R 30 ag e d I v m a R o s 2 m S 3g °ga a 3 _do 10 m3 '' '' II ' e •c om 'I 3 3 II i I Z Z z Z z Z Z Z Z III z z Z Z _o L� o_ a 3 a eo a,o aQ FIR _._ o. o _ o ago aq o�� aq _.3 W ova ge l�" ' — a a a. gao a� as 3 �a m°a a� tee: °� '� a.oa �e.e0 a $ m8 d'RQ« 9 5d 3aaa �g�,� ^g g 0 a aqa a. 0 0 a g93aMea a � S-e. R a'w= m e n a dy��+' d a�'��°39 1'; and a a 3,' gA3�� �FP s•gga yAA',an P= �3.o I a �q. mo $N'a s.Ng'rvog oog o 9 °o' 0 MIDod MMM0 N00 egg �v'oidw&00 o�mq`0 1M0a me.g �ms30 aIms �yogm9 S. 'gym d g 5. g S w a 3 v a 3 m W Mae o'c 0 _ 3 e 3= a �• _. 5. w o5. �. .. S a .. F 3 n w _: . g ap. '�'. �.a. a_� gg g�� e�m.so. a�;,F3a a Aa a�as �� �_� III 'o.qs, 3��m��;m m ay3ndo a. am w?� o'o2a '� 3c q'^old c.' W3 qd Sm" aQa ao. aao. age, o, „'�'�.;�'g'o�awod'n4 R a a g.2 as o.aa am e S�'a _. S-' 3nI FVN me M oon qm m� a5'g'Q 3az nw c. ,�� ca2'iFc _. mco � c `Z v � 35 34.'35CQ 9M a'o g a ggOF 'ao 3m Ewa 3 as„= � .'. �� as a� a g d;F �m _; ;22 yyWE Cc 3 E x 8 E ��& b E 8 & a c °u' � 3 � 0 v �o m S d � E m a° a E c „15 n`w o�E;E L' oyou co Scts 8T'i ooIo gv o - 'u aE 9a �u9 0 °°eve 0 �Pu °O '�c '0" w!'�u mo 6� nSa �u`606 �Q"GIs oaJEnTS acm °`"= �E'm_«e£ w £'a°0E` £=.am d3Dc� � U" C W N a 3j A W S C= 1I V u"- na n.o -"_ o o i4 '334 .q I t° C a"i J �i `5 N Ec m° �� ._Eu E�AacE�c�E�'� Emgc. mEwju'�E�wa, u�E�'n Wbv 'm,�Nm �I. Ec E# u y s E m °Can "IG of85 8002 = go3' �oCcEo gc _aa U12 3,V ° S m u b `o 5 U° 2 E u ° a Z Z Z Z Z Z Z Z Z Z Z Z Z Z 11 Z Z Z Z Z Z Z i U U U U U j I I < s E IF e 0 5 a' a G 'fin `Is 5 i n « I. 9 < a m E ° 'E III .0 0E av a a 5 £ E $ E o c °'I, E A b a }°IIIwA E o E m o o o c e c ` d 1 ib E n c n I. li 0 w a V 0 _ m m n III o. E E E`o ucc E y � E E E rE L" E E y o � Ea .� 10 If a '9 E ?E E �`E EE UN L) UN UN UN L) N N 41 41 ' N 41 I I 3 w r � 0 >0 0 0 > > na �a Ta �a A 2 2 A 2 A A 2 " A `o 'Om �y vy ism v_N vu, am v_Ny gm #om 0 0 ()� C1V AV Ano x .11 x p .11 x A x ;u x .'0 x ;U x A ,ll ro p m A ro A 5. 5. 5. ! 5. ' m 5 m 5. m 5. m 5. I I. So I I ' A. m 3 — DLotas 3t 'i aOM I �a' � m ��3 m3 3 5.3 SmH3 3 0'3 5.3 v0'3 3s3 'QQ3 3 IV I P 9 moms mSm a�� S 3.`3 Sol gom 3a Y'��' 3F 'a — �V a�a m� e 5. =a 3 " o m aO� �� � gal a ao g" =M 4 mZ2 nSol A III 0 0 os. oa t0 .'2. 10p Sol ` 5 " m o } a� 'ao x"a sox s�� _Sol �g f god =� g '13n 3a AQ ?—Q n A s� Mc 0 as =& nHE g "s. " a a= 9 ,�Vol no I a 0 AIII" d na m.aSU ga 0 "s.8 $ " 0 le Wz�o ° ;S.fd� s.� S.� ;�: M A a3 S. @ VIPhfm �Er0 Pop I a Sop eaga3 m 3 e 1 is 9 g - e e e'en n?3 a' 93 sa �a"s. _. a g'" 3b 'sn ' d �9 " a _ g " m Vol � _ a 0 m = m w 0 u n A O O O A O A ! O Z Z Z Z Z Z 2 Z Z Z Z Z Z 3� a n 3. �s� 3 ��i .ate.. �. 0 6m a s3 03g?n ��� a � 4 � I� �0 fFF s d ^ &i"no 0 ���g� d af3��. d.s�a'c 5�� �`� gdi�I 00 msm n "Q c'9 'tea �S 'OP gong �'O . For VV �^.0g �, n3�. g�'$v'r as om g' no aN u� gaq."ax 3Pm 'o9m� ng .° �� d n '0 3 sa mg. `2;Ice .2dm �"m Sol°Fw'�°P ., `E 0= H 8 3n 9 c°53 A�aa= yd c" my'a 3' L'p"'a sm$ n�. g ', gm sg '�P � �mMISSde as_. '13� 3s a ye;q S =aA=' smgd; 2. d03" 3 Vol rM.3 ao ��. .��aa a mam' n 's. ;smgy2 �, 9s. �Iq=3�sa a 11 so S^ 3 'e " n 3 i 0 r. 'gym E =ATo• gm " gm se. mmg 9 � a "z� _.B '��" " :mod""a �� _IV 3IS °sm.a ' 0 e s s 3 `a a's.a F n s=a m a 'z 0.2,'o m a�,a '.a' ^gPn"< 3Aa0 aISIS 3.m •;.a 3"EI �o; =An �Io g "^m@ n,aa3�'. faxIII f i:, m•""1n 3q magI Moon i. m�a ggQml m�=2n sq°' = 100 0 m P 5 R �0 s. �� a gv zd ��m n1 1 m �^ gssNd �'.I 5.xaga a aad", q £ _ e :a. 0 vy0 mom a m g£ 3 } " wg u = _ �I o;: J 0 ! m f MIDa o C !Ma x a�° o.a _ a. °a.cq gg naq �_ �. WWWWWWWWWW I'-� WCW Ec3 3c N €�a W. �a«` o_.e� _ �od� aFvlQ«�2odWE o o" -d " ''d�W E :s s:Ea.��'E 'vg q°q a`0 o-�c 'S 8v°am In�'�5 .a _ T - = ma ° o °v° d �`na` sM d9.i8 °°t'��E Fi .! a:'. o ISE -Oa �E9_ dE,�nPE �''gp�m=Ujv-c2 m E�'',m E -5ca vuG moo,`E0 9 « Wa c'ob m EBn EU no 0 _aY08�l�'€�EESE wjWwwN E 8m u - 9a�°r '3 WC 0 9 �'-�a We n'° m a� � aE E 2. °J n..l Zq8 `u� A "sli9 IMMI =ta a�ta; d 3°agog=a�;8� ESE - a �fr u� F n�9�°°,m� u € t V WE Se =§ Q' a' 8E q=�"o=V E §',s u'�=.c?v„° °a ma3 uma8 no `o '��Etd u 5 3A� mazo vB �� 8"Ewm�t Eadg�3niH «tea=jr�'b° t '-Zo E ;aaI.�">°9E 11M. ��a av5 �dW�g€° "Ib= IMP °S. 0 Arta a�naa c 9m�- ° a�ggE o'9Is g 84a �;„�d N�='MG� 0�ca`t"" "��t��a�'ida_a "; ` d n`° Ir0`dddMID d e .°mu d42 n cm mn€ric8 cuu no° i�pLi `av�n=cs�m Mom L. °c'�E ` 8a. 9ac °o.00��'�i c'm-O aE��AE' m �oowao° ,,c° �.o 0� ` ac g d19;=Et'"d'I ° £°mnu4°"3° °O �� WBa_s8��d °�� e�a9 3� °e E9°°A. pE E BNv li �88°a ' `c n"° 31 nO om�,5'. `' .fr8n,_ 55 uE`m8E 9o9wn o'g z„v• N' 9a �u"" 9�ava 0aa 0;n I��W 3n 8 3'gEo 4 &`"3u c €ru aj ate° u fin" €_W�_�E°.q�`°i�43 ctigs� E a ga U°ag_j;' E '' �E �o°EgE° _ a c o m oc n o ,c° v° m 10a ° ° n w ° We Im �ac� U a EI ° �_ �°� �° I�WS� �� ICE a 3�. �° a' � 5 z z z z z z z z z z I z z z z z I z z z z I i i I z z z z z z z z z z z z z z z � j I j z z z U U U z z I z z l z z I z z U I o a o 9 s a ci 0 A 3 y w c@ 8 A" ` v" E v l m a u ° o° 'd = r MID IWW 9 'W y o. v R u — III �. uWo S of 4 c '6 a �^` o. T x E a fr l m w a a SWO a55 WO Mt MID sa Ea Eu Y � yy r� _ 9 _ WE E m 20 E o o o g I o ft o e WO _JS _ a ^m c o "E 9 ! m 'm W m a W 8 3 E 5 o r30 r S 5 S € S € :aa :aIs a a :e` 8 u 'S € 3 Z7 urs m a EE€ EasiIMMI E Ev E E E E E E E E ° `Ew fib° I` .I �8 I� �o _. WE ME ME WE ME 5 WE m u E Q E EE ^E E mE EE �E E E c c ¢x d E c E E E E d E aci au au g i i 2 i WE �a �a Ga uu 8 q� q q� 8u o o o ;� WO o 6.o �, o 0 0 c c c a aQ aQ ag a a`g a`Q a`Q a` U U U III at I jI b WWWWW � � � N N N N N N Y Y Y I Y Y Y Y Y Y Y Y Y g _ nv e m IMP WE. I EMS MID S °WE E� E d - a E e a 0� 09 a �n � W age u Y E �9 9 3 E E<< a� ° a `€ q E c c m $WE 3 u n E ate£ rI W s° a S m" oWE I 9 WWI ESE o9A.5a W z �E aE9 t'd ! _ r is n v s °c m Y°n ° = m ° = m = aai �a� a a �ME E m§ U u a E a o E E E � ��a E MID WO � S I 0 m g g E c c E E E E ESE E a l E j o°a dm wEa wEm W'c '211 III Ox BEgll&E2 #E uU 02 U uU4 o ° 0 o y o a` a $ a- a N N N N N N Y i Y Y I Y Y Y Y n CI n I p �I Z Z z Z x 3 p c i p p o 0 0 O 3� �RR 3R 3R"2 dg �;RaRg°R, d°R@ go q b q F m xLf 3L 3S 3F 3� 3q 3m 3m �m n 33m3��m'3m 'm3m w3 'm3 m0 mI a.m 33 I3 3 a3�a. 3 E 33' 30 �3 ro� m3 mm 3 �q d g.m,a. 31 dpm 303 e3 m,a m mm m L m m 60 3 a 3 a 3 Q 3 3.3 3 c 3 c 3 3 a 3 % 3 IN III, x 3 m A > j �_ m� a I� 2p mad or Ol a ON DI a "n m o.dIdd m� Aa mx Rs m NdlaIr 0 w III SR R = m " g Od Odd m e sI a;�m a9 a on 3 do do do a a Is SOS MIS m 3 3 111 0 S 5 nF m=09 $ � RIB SA doqm - �R RI g 3m 3 m o 5 3 a3 'a '' a vw m 30 III zA m 2 g P 9 s 0 9 3 3 1 g WO a 3 3 q �; a a N9dd �' a,a a «A l n a A n n m a= ; m ma " ' n m j i I Z Z Z Z I 3 � 3 ' I II III II ' I I z z z z z z z z z z z z z z z z z z I I I n0 I S� maaw amoa 3 m'e: �s �' c9 S'�. �.d�._.m n a._ n'�� _.3..5 Q.5.� , m..n... o mS m� _ .� So SLR`-' 3 s. �9d '$.3 m �a gm A = _e8 3'd 30 3� m �o R 9 g'Iq m �? �m g ' �� mnn R3 n 5 m aR �9,a6g fin, 3aa=,3 ?a� a�.g s ado 0 s 0', '_a.; 3's, OCM 3c3� 3m ma q A v s.3a= me m"�i qm �'5 a10 'o m F v �'. 25 �13c=dod� Is=0 +3 'a ddd% 0a'm �� 3Sm, dom— ass �3 9 3' 95•3,ca 3g ^�In am' g3 g.g o• R em do S:� a 5 2m9 Om ,a a a2.o mF ,� a �3s0'ms. a naaa te a; $a�ml"m�g�q 3wag,gd" aa0 a 9".� da a ;mg 'E s 3m a 'dmg x m III °1"s�5mb�'2 0.3a� «g3a w' n«3 3'. m'� Foe Q�gnF a' _.E �.? :,moa sue" a 3s.d aQg' '°� Fn'",p 6mm a E<m 3.m dS 3. .. a _Naafi 'S 2e aao 3a�xFS L4 0 g �o 9aa at m n3 s "' a 3 a0 =Pd.;3o3 nas 0 g7 m 3 di < Idd5 8S.n °_ mx�F,2 ns 5 ' 3 m 2m o o' I' m0 Ids 3 a- no�, C �'e qm 0 0No� �a; a e " s RF�3F'c3N"a � �3�a soda mo c o- 3, x'° a 2. do a w S a 'm 4 .'�'' S a• m'r nEd m 7• 5 3 v q-3 S�a�.�N Ig,�"a� =`a�; g 3 assR _. �',ma�; m 3 do do - A CF sn.� ��z a In ="a 5Ift. G 3 a a d a _ all ,al ', E9a`•qm _3gE�'oS'naa�EQ;W m��eE��'�E otE=LLb s cGiI'� Ec' �9�W• W. 0g=g, .a�E� w q:"� E �= Ms la,ME CO IL "� �g0010M. E e; gEE an T'o' I"12 wE°a all €� _E❑_�dEo"b£E=m E1c�«° p"o 0C=ooa�vE� § �c- ,EToi°`��u� a=o F. ,3uac�E 9�73 c0= =W 0a yam s°o 1 an n�'"�� €:a0OE.E0 'dohIac an M Ea'-%S sd ; 0°= =E0Y aan 0 ,auEd>1Q. �0�ve— �_�IQoooan E mwO E'E�oa°duIa`0''�0 �� c`a °�gc=o- a;=�0 -qdEE$'£��aE=" sA!qE;d g2�dr 8p� co . s as9"'m° o;y as umm�°vgwEE �'fi c�eaS��mecSMa�F ° 0 y av €M � d ap�o`3AAN@_ 'mCa`E�€ � �" �g a �oa. g�= C�E" ' ME EaEua$ g�v���oW Iom �E..0u39� °Boa m�M'°oSNq�a °" "� w 0I"oo °" " uaao� , a. I I I ; I 1z z z z z z I � ! I I U U U i � g II E v a rn a a E c $ MW n E e �3 an IME Z9 — Sm xv ME E E aMal a �Ea'an Z v E W E a 0b a.3 e am as M v r'B a as C. an ME z o Wa �O r� E u u MEE —�VI1Is °a o oa IMMMM ME L E E a all!E E Eo E W En gyy2 qqME 2 gggi u E u E u E Q Q o 0 N I N Y Y Y Z Z 11 Z Z Z z z z U I Mal d E n all II- oil M all all E £ m CF $ ° C 8 ° > � a 3 pg o 0d §dE 3 a 3 m EON W T ME'ME 2- - -5 E E� E Ea Eo an i=all 0 0 an 0 ME IES E E E E 0 E E E E o E W E m E W ME Wi wI ME ME Ey aE m ME Qa oa QE °E ao a`o ao o`a Y Y Y Y Z Z U Ed Y Z Z i> z Z U U U i Mg E 3 all q o E 0 ` E Mal at III o. be E g - NE Ti =o vs o M — r r Q. IE aImm � w $Ia an 0 fi`o g°`O, o '0 �u� i a` sl o 09 i o °rl Qable. 2 I b �Or �•c o f32 a !I o S fi u o u o � v V WII s as t in c tm =1 awe as Ec Ee E Ey E Ea E E E E E i E c E c E c E c E III Sc E E E E W E w E A E q E W E j w w Y w w w o E xE d E E d E E E = o °a ° �° �° o.o o.o o.o a❑° a❑° o.o I I I I Y Y Y Y Y Y I I 1 o m m V OI N A W N + Vo N dt of 0 N Ito m J J V V V Fool FoolN "1 W + �I _a, _o., _ __..... " a �_o_ _ " a a. 0ao 0o10v o°Izv z9IIKa nv K9 �T a� d0 a"anal �. �� m ma m �a. � m� ;m ;m 0 d dm gm3 o Smom.0f° m ' M dm mm dm 01 m& ma. m'' m 3 a. c g'c� Jimm mi. 'm li 'm �" 'm m 3 3 3 3 3 3 3 3 3 3 m 3 3 3 a 3 a 3'a 3 a 3 e 3 m 3 1O 3 1O 3 '° 3 3 i° 3 fO 3 3 ' ' a. 3" 3" 3 3 3 3 A m 9n a MI.=m�mFm mm 3 zm n g 5m amal a got " 3 3 3 " 3 0' 3 ' 3'a amI 3 3 3 3 3 3 1 3 0 3 ' 3 e. 3 0moo3 ? 3 3 3 c 3 m 3 3= oOF 0 = Imo= n = m �= j= I = 0 OF q= = OFF 0 OF 1°= 55o 0 3 ��� @ ce3=I 3 oe u OF1 - a"< SIC cOF 0 a' ° m a nm 0 OFm m �a �^ o'q m m OF OFP mUF �o. 3 a 3 OF m m �17 g3m a i3� 3R mom 10 g 3 3 aN OFF a° �a 5 amI - a - �a � momla 3& # S 3 ? 3 3 »�'c SFool OF 3, 3� a to cg'� '� i"a g^3 F+. 0 0 OF 6 S "ff 3m 6 3g3 a OFF ^mo'l ' 3 q ys, 3H a X mol 9 I % — a E 3 5. c W a °am n III m3 e e " 3 - G a m 3mol 3mov5. g�. 0 1 A A O 3 m � a 3 a a a a g i 3 ° gon 3 9 a m I I 0 0 Z Z 0 z z 0 0 o 0 0 0 0 0 0 0 0 0 0 1 z z ZIZ Z'z z z z z z z z z z z z z z z I 1 I - 1I Z Z << <<< z z z z z z z z Z z z z z j I I_ z Z z z z z z z Z z z z z z z z Z Z z z ,0 1 1 and 9�I' A0 d— _ �0S� _30 "ymy11 gm 0; ado 2�mQ0 Qd 0 5. 4 m a �,VIP a m m o. _. d 01. "'a a.v n—PIF 8 g m 4. C>FFFFF :° 'v ^ m "m" m fo' 3— a 3 3. a. IF �� mo,i�a"a Ala "I I00=3-a 3a a a 03 3molg a333a. ,a zaSa� aas 4a ,�Sg �gsmq �c mol Lao E ail s s&� gxs 0 ',g �7a`0m-w 00aa0 n 1 F;� � 5.ga9O 03a a $g-a �' v v W p'�s 3 fg3�3a 3a'3g�°'0''3. g 30 F, am5 a3S 3 n� qo o� a 0��a_'-.,'° z�aaps3''3faF.3 �_`"_mmm0IFqamw a FFFFI" §.o� ag�Wa OF aa0 e. o30aa'3 ��' I ms ae�me �' goa° fi g, ca m 3'� y�a�a °Smvg a BSc) 9� -'@R. a a,,.S 3va �•q �e °: 5 '` 3a'SIR a OF m gn ma " qa�'��° 3m '�2 s"mc � �IN9 g dmE"ia �a S�Nz 00 °U"co� 3a3 S � vS.'��d II 6O ��qz� m m ma. dg�m m M _ 0 2.3 3 "m _. a a,a »y L = m 3' 71 3'•Z »" ' `"c" ca am 3 6 2 9 5', m a o'a e. 5 Bn"="' �5�' 0 m 1 1 "� fig. d R g$ III a3A 3 ' '� "d,Z� a = Gamy. edn,'I° d 10 o a tsc�sIa3 IS€ va0M 0vArn€0im 0 dn Imv`c ao5€(n°sME Qr' �WEo _3 " s. arnoiy moW.=W Y,�m 30 MIFF co c,ma_c vEEnao .'E E n19�E= as L., sEW>m a E�ao E T �'aIWa"'W�Na MIMIM'E30 E`c0 {mEov �mvcEinocua �E v0 E1 EoeMy vdvn a��€3�= A�" 39 e ��`mo £.�'a�uaE.Ta� a.��Q«gv�� n-o 9E`acmMMI t�Ec "aEa'nFIFr n deWIFF E�W93W- ``aEa€m�E eE2 d� F asEInd�0a u aoao€ €gas2 sn�« c0E` ��m sEA 12emg,a;OF, 0,=a�_ « a dWak2s4LL� �EMMMoI'M =a'Ed'0.a= z g �u 1bE€ � �s� uE�5ao R�S«UESEs1dp. 2 °g v'S4 ya�°E E Adw 5 �v a E`Ea:�Me o0 o _—ao p �c� s MMMM, I i I I z z z z z z z z z z z z z z z z I I I II I i I z z, z z z z z z z z z z l z z z z I E yi m I s e' ;A E a S d v€ME = ` ! ° E a o e c a Ad s tea" g� lea $ a dWn € cocE cIMF E « m � 6z; aE Q. OWE E 0 z IE W a o MIFF EE e faeo 02 WE o o- 3 ` EOV E EE. E E 9 E E L=a«cr Rawl E 0S EbE m OF ME Ehw EE�EEE EEE c01� 9.30 � m m m m m m U U U I _. a E ��aa8sa e a e� �- , �y0;oqnannv�dda aeNcudn «Evai5m II o" —bda 'ID0 �E nE n�= sagge 11 a�x o v E E o ° E MEnIMF 0 v s B a a� E _f 13 1 c Es c 'E Fami E « Ea a .mEw EEa0; 9 ao o..m ME 0 ME n`E5m — q0m.5 E E E E E E E MWMW FE �5 � OnW... as,o a vL" ES Ec Eu Ec arc a C a K arc arc arc j p K a R I FIFFM oa m m m m m m E m `o e li o� E v M a E m � M0 ME E ME E � a IE E .g0 E 0 E 3 I �a �al gym-. I O Y Y : a E ��aa8sa e a e� �- , �y0;oqnannv�dda aeNcudn «Evai5m II o" —bda 'ID0 �E nE n�= sagge 11 a�x o v E E o ° E MEnIMF 0 v s B a a� E _f 13 1 c Es c 'E Fami E « Ea a .mEw EEa0; 9 ao o..m ME 0 ME n`E5m — q0m.5 E E E E E E E MWMW FE �5 � OnW... as,o a vL" ES Ec Eu Ec arc a C a K arc arc arc j p K a R I FIFFM oa m m m m m m E m `o e li o� E v M a E m � M0 ME E ME E � a IE E .g0 E 0 E 3 I �a �al gym-. I O Y Y : I I I �v O ga �v �vl Av �9 $� p3� '�" $3 l.ow $3 qv G $ ° o m qq mli �� Mm gq A �p R$ 4 11 $ Al _� 333, olg 2 3m 3m 3 �m �mB '.� 3 �m �m BIN m 3 3� 3 e 3 m 3 m 3 m 3 n 330 ^ 3 m 3 m 3 $ 3 3 13,A 3 3 3 3 3 R A 3 3 3 3 1 3 oA oA �A U 3' A 3• m �n y m d 51. IN ON 3 3 3 c�3 3 3a3 3 'm3 3 '°�3 3 1 �3 3 3 3 13 %d ": �"� 5" gam": 5n EL _ A a= a= $o IN IN 3s DS''�"3•e a�rNNa3 v m noq 3 $o g y l g M Nog n A ' zA pm m A 3 c " E NO 3 o! s.2 a V s fd "s.� S a. 3 IN � a f o aQ au 3 d n NO S 0 0 V �. 3 g g 3 ^ IN IN NO M OF mampt as IN 0 IN an Q. M0 s. ss - g 0. ° % (am'" g am y IN NO M aIN c III 0 IN III ° a m M 4 q g g R IN No. d� m n a d m o I .� I I � II,I 3 3 ; 3: 3 3 III 3 3 Ci n I ' I I Ili I I z Z z ',I Z z Z Z z z z z l Z zIII Z Z Z Z z Z III z I i I li z z z z z I z z z z z z III z z z z z z z z z z z z z z z z z z Z z 11 z z z z z z z z 'z II II I III I I � 3 of ?� °h as �: 3� - _.0 .._ S dll� _� g3o i p n m 9'n CI ggLj d In' n 3 S�' - s. 5. 3' it �.. g,. m•n CQ me °5�I � �a= "pFp = � I4N! a, g�gFs ?�°s S a Fm3I � =' ;�� $m� �s.m " n � g,g3�. q m`w aad 3•a Sh.q �a m�j '3 c� ns '$'� 3i. _. z m 3I s. '^ c. 3 a� g OWN Nog' 3 $ '.°'�'� 3 90. � ' 4 0 n 3 a " $'0 IN 3 gLb. $ ,b',,, s� ' c v NO c� 3 9m 3 , �. m g o a;35 0 s g sIIS 00M ; ism � =g g�gs� a';� da ma a ;IN: 0 ammo �q§§$aESP1g�mNo � �„ a_q SA^;3o =g a ds, s3�3 °'' z n"" ��."�P $'"� 0 IN$ 3. d $z s3 �. m$ g oS "Ss �nm�aAS.�a� '3 A «q�m �0 3g� a� 3¢ 'aleIN 'aa a3�, `'o'$o Fo sl ,2g 3n'c k3.3 F a Qm I�$ Via' 0. 0�Aa3 3 3'.Id ' $n mpp3m $ « n" IN Q'po ? h and H ma m 3, $ m a'n 3g mn 0•o o'- g m 0g3am 3n z ,in " u�o 33 nT3 a �o. qe' ., _ '°ol F no3'g! g ii �gs. sa 3n� 3' 3 3a•2'�!s.N9 s•a i°g'O °fing$"..3s'a3 !$d S:.'om g n -? a� ag 3 q 1 s_• F ge, �p 0 � l aas. ^� d 5 n m R 3� No-° �� IS 8 a £ m ''°qm $3a.''! dS mo. �Or'�°3 ,� a0 3- }o"IN &'° oo. f_ad g� IN k `x H ' g_Um'_ o5i �EE'l'Um n a aSn cm s Z ot�EoEms lmma0 `E; Eda m=EEfi am I�;RL�� c�MA �to ag � d avu O-5 2oa0 02 �n amME a n �o'IE am Ioo0 m�€yac o0.2 t z z z z z z I U SakM E1E E E E W 00 MM 0 UFo g = a` BoEE $-oo°.s._'3W�E ot ` a -6 0om�E—` E 0 m=t�ao; a S S,aLIewn_ �.y �.5waVmm c � Wam �aam �E nn°u€s°c� a 'm a tom'aa .Em�m m ME,c E o °dm E4�'& e' oa qa e €bs� 3ooo9;ES n ; ` ME m W 8bE'e tc00 °�30aqym?, 2dMEMO;vb E uu00 EC`5 ,asS wj W0�a. 5ac~EL -a as n.a W3 0 go wc «a4ME °cwm nm 02 'S�a�1EE00a'atl nozu£aL�EmacNa o D 0� ME acLaui0c0 Syy'a yS EN� E g WbnE V U am o g vs m n n gr W u no0:Ubmmmu n I I i z z z z z z I z z z z z z II i I �I I z z j z z z z z z z z z z U U I� U U U U z E € 0 E Q a o4g o o c a :a t `o s I� d�as o � ° o a E� a - � FF0m s Y W g 5 u E N E m! W d E 5d om mer m m E"d iu Sub £46 € na Rl t w mEo E ME E N E r E I E E qv JE � I' W IE E M E E E E E E E Em Eq Ema - Emrn Eq L� 3 3 3 3 3 0 ! a s a3 a`3 a`0 a`30 a`; m e n m s £ - 'r 'c ME Ca c0 o se ME ME w Ea �& r u e 019 E b a _Law �° go o m m t E �0 49 UM 9Ya a�� d .a m� 8� m5 Sn$ dmi :ema is Y am M0.E4. odMIMMPds 3a rE aE -1 a � I'� W g 12 r 5 t r9 �9 NS at i 'v E Ea Eu En. E Ev= Iv ICI IAG a �E� quo E E 0 E E E e E c E E E q E mrn E m E W E q 0 ag e g v a`3mja`3.a`3I n`3 0, 20 i Y Y Y Y Y Y E z I I I I II I i r e m i 3" au � a oa M ` v c n moo E.E $3 A S a d0 oa S m L =s E e m= C` 'asm> of d MOM,, d b A.Z? E o o cd@ 25 �.66$'g° 9 gmm 'Pd' u'9g 30 am aYw b m rz m g c q r d ; 8 S ; L' i a— eg c�0 mg S °v LaE5 -5— „� W E EalI E' E2a EMS v. maw E E E E 46 E E E Ec E E E E W gE� m E m E ma E c Eo ao ao 83 3 o a`3 a`3° a3 a`3 a7�° E € 0 E Q a o4g o o c a :a t `o s I� d�as o � ° o a E� a - � FF0m s Y W g 5 u E N E m! W d E 5d om mer m m E"d iu Sub £46 € na Rl t w mEo E ME E N E r E I E E qv JE � I' W IE E M E E E E E E E Em Eq Ema - Emrn Eq L� 3 3 3 3 3 0 ! a s a3 a`3 a`0 a`30 a`; m e n m s £ - 'r 'c ME Ca c0 o se ME ME w Ea �& r u e 019 E b a _Law �° go o m m t E �0 49 UM 9Ya a�� d .a m� 8� m5 Sn$ dmi :ema is Y am M0.E4. odMIMMPds 3a rE aE -1 a � I'� W g 12 r 5 t r9 �9 NS at i 'v E Ea Eu En. E Ev= Iv ICI IAG a �E� quo E E 0 E E E e E c E E E q E mrn E m E W E q 0 ag e g v a`3mja`3.a`3I n`3 0, 20 i Y Y Y Y Y Y E z I I I I II I i r e m i 3" au � a oa M ` v c n moo E.E $3 A S a d0 oa S m L =s E e m= C` 'asm> of d MOM,, d b A.Z? E o o cd@ 25 �.66$'g° 9 gmm 'Pd' u'9g 30 am aYw b m rz m g c q r d ; 8 S ; L' i a— eg c�0 mg S °v LaE5 -5— „� W E EalI E' E2a EMS v. maw E E E E 46 E E E Ec E E E E W gE� m E m E ma E c Eo ao ao 83 3 o a`3 a`3° a3 a`3 a7�° I I I i i i I a n I Amu An Am Av AIR o Amy III �1. F a ° F3: 0 es E3a i 3 ^ 3F F5 Fa1a a 09 F F F �m � � E m �3M �3 io 3 m3 m3 e3 m3 m3 m 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 nbt n3' aA nA 3• n3• A m43i oA ''i oQ n3' aN �U Si m m m n � n m m m n n _ ^ n5 ___. m �.. r^ n •� A III _. .. . cn'� c.I_. 30Dm n _.....: cc aO I D � �i vJM. � j ^ V ay dolp g 3 A6,3 v 3 p 3 � 3 ° g,3 3 a 3 3 3 3 3 ^ 3 n 3 3 a 9 FT 3 g,8,Z 3 3 g' ! �d 0s om 3�r$ 3m _a yi' oNA 3a f�3 n oa g� mAml� gE •�z i.. Am 0 Am ADan 8 g E Am omg 3 gg g S� �� mg �1= m v3 aaaE �eAm v vm �^� 3 ' mAm AAAa M3a � 30• Q e sE 3 3 AD g3 8 s g �r E 3m SET - 8e 3 o_ g m � n�80 n F F o' F v. 3 e5. �. a _ MAN ; 3 ! 9, g n 3 3 ' v °c 'S '� u' nIII o w3 FE 3 m . - 3 m oAO o f g• E Am m F l n m. m. m. R 5. •F a: a s. m o "0 0q m n T ^ ,�g F �a �o - 8f a3 a �m 3 a 3 '-ag 9 4`4- mn x d s._ �d — Am Amla �S i. m m m e 'n o m? m o '� = unl - S e 3 Amp a rRR 3• v - 5. AW 3 a o � v o � 0 m a M Pr 3 nAr Nm mm 3 g NAM -0 H asx m'' Amm. V - 8 x ? m 8*0' cp Am Am ON MO K Aml Am fig• AD I a 3 z 0 g Aml v 39 g� gAml g n 3 ^� R 2 T g bt •� - m e o 0 0 o T e o n o io �• am c. R m n a 0 0 o n o o o n '.. o 0 0 0 o o o 0 o z zI, z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z z i I i z z z z z z z z z z z z z z z z z 0' ammn�a aaI a.� 8�4'' 5s. 8 pme 8m �d S 8 d 8 p "s.� �c��-m�'��3m s.a o� o g �o3y � 9�: 0 qp no �As Bn0%.5 U8og ms.maa a ohm 0'% g.slaW, T�, WF" g0 A= ,NAmxga �='a F4. s.,%mn A o 3 °ao0Rm�1. aBsA �s.�ds'',d � :L�K S. 0 m.�Q_ 3'n' '3�'-am�:za2II,m g S� R. eF mm�p,a' m° mns'ec-5AmsY.` AAAAAmgn5-5 o3 m3'^o �m m E35=gsaa.3 m m? a g n°• iiA }'m^�' '��m m� mA m m�e3mg° $mm e8a 'm8 3�m A"s,I a389°mm A'�� � gam'— 0 q.2mna' �+oa m �a9�ems a m �, sa m a MER,0�� �° go °Q.;a�'a 0 3 3aa.0 ' 13 0m ?.�� m$ 30 moo ndme�'s n' R'�o m'a'a 3 '3�aO� =q8 3i''�5 �m 'm 00. `�o �E� 3 `0 u' "�' manry AV ^m��9'p'�3'm•�'»3gm3'��� ? g mn ''� d'�g�,m 10 3 :&. a.m �.°n �.3m 9 39 ? ''�.a--.m.°-'^�c33 nq El cn4• ME n^ ?�a'3 'm 1p m �� ��'o s im3 �'°'0ry �.�°j n m3 '° m eAm, 50 d3> I0 AU AmII aP.-mo3m'��m0 w� AIR°'3.a�o ea �c2� Ssg 0 a '$�aSma Aml$ ���; 9AD m :g aa'a`a 3 .a� n �."a = ^ma AD $n�$� � ,"; _ 3 ��g a i� F �3s 'm wo S c4� ° .q ,. nn �.5 c'e=ro ga' mm� &o°m5.n �� m 3- a3 o.a,�'g3oda 'S°.�8, osmn a�m �'�Tn—`$ma a:g.'.3'�mam A"' a m m n - _ g,a a�a.oN t� �' �3m om n�8 .momm'"n �Q'i n 3KIPn� 20� _ _ N °io�E i°n 'i o.S 9a"mE`Eor mEo� mc=vimU `o'MMeWmO c EEmo �o u z � •gY e c vv 0v:Z a M0 e3''m.c3°oc EW ao 00 oY i'ESME'E '$ 3"f V.m EQ.S3_,dYppM5 'wEUcc °c omnm� 0Eom•5 ME S E w-y.lE E'o mwo ' Eanudoca€'vmdm �ri ° qzcm! .°mod �° ucom44euE'Sc6v�oEaEvE mq.�m ou -m8o ME ME 0 & e E nnv ganam SfE q E U U E cm ME mU m z z z Z z z z Z Z Z Z Z Z Z ; Z I I I U U U U U E d5 Eo E o n u o ao y �t c° y u E cc E33 E'' S :e°Od'E °'E u m ' € v i°a € c cc u y li S 'fL i S 'u a Er .90 Mt oa Cgs fps E c.e evm �a c E li ash S00 m mEE OZE c o MG ° Q. £ iE i0° u'ao matn Manu ME 0 ME madav E E o �°E�i c E 'o E u 'o 3 �I .c°-MO �i 3 h' � E m A a €� °" m m ms m nm EE m cE 42 aEaE a °.a E cc o ` EME 0 gc >: I I Y Y Y Y Y I Y n Z A Z 2 Z Z 2 _ na rR� ^. — 3 " " `s m�$ma?',"3aa9�wRsP mo�maD;�d sMm� rd oa_.R �^c ''9n am'ao �9 ^'qx�a$ 23�^ PA H c�m'9. 0 gjT o 09. q 3Ow 3, 3me nrt 9, to Qn-4 a o. £_nz ga2 w3 oag� '='a""av`� d, M.aav v� aSa30@l, "2ma m3Rr"ca3 A°3'°da'°na«na,@ am" "S s.no' �g�� 8_ maa S3,'^fl "°a;.�' as32;l1 § 0admms.�'o' �agg�� a•�pa'6.6.,7 3.a°'�9° .32"0m'm a.3 3_.s 3s"" ih 30-3 cm 'Nwv-3 'm �.'g 3mm "- oo'wa' g '�'06" ma �, 'o'ma5 3. 3'oioai Sul S.m °:$$"m3am "�'^ ^3ang3Q sa l III;9+ 3_1O.g n?gg3 Smgg^a lam gg^'a En ' au' & ° �^wm o " o� °. 3. m an .$'na- g ma'3'�gg'�ng Dam A.g^$3�aRa3 �s.an'�3 gmg� 93 g'gm39aa m' e,F 3'm a v^3mm �"ms. m_a nR am 3e 3Sa_35 ,^- g.0 a3 m�aa '�eoa9�-�ma_dma3gryry99 p�3=� Wp R yW 3 °n 3 3 S3 3 y m m Q 3 3 0 3 3 S g y$ ;Er - sN., a Rya' a s^ � �a °, .a a50 w', Ea o�opp� $E .'"SSE 00oEbc9 �o,E IO oa_a�x o"«µ m�nrilEs"�E�s 1Omc$�$a �'m .5 �"Cc `€�I"a a` cspE€P+�uO msa��`n�a9e"va;r eg -eS am $8 oc'?�'i-¢o off. ��� old@ al$os u Cr aa. '� E Ei L"a �E 4m$C i L Iq ,T', 'n Y o e y$ E E 9 "c �'- I" " a o n I i I z z z z z E 3 E 5 SSE t:9o-S OW 0 Eam€dIa ;S y�;E ;: 0EQYs$ ` na cq `,c �y 4. �'au ED av :e`oE��° .�ccV E " c g 0 EO._at£ 'Ef o u�o Aso°O E$ or$E`a-"z18 E. E` FF sc E" ax j? a 8 cE 'E i+/s'o mG 5'. `'n' E'A .ozmEagoc u m y s c v ' m `o v' �O E a m.G N` a^^ ` u M v' im_ c g a i �'E 8 E 5R c 'Te � """""��vFOA gs n�"'°°gg �:o�?�,c`°o sda�=�S.a�.� o. E c u - cu Ec8'°cE.Pm.g a�.€�ov3Fo am g;�gAs€uv8c �aEoaoa�e'§W��"w u Cc n v `� m 'c 9$ .a' a a.E m E E a °.v co F' E" $.c S$ yE E$ E m `u E a b o a mn " a S°'. uo $gg 10 i V N �o E � u g `e�E c` E u_ o E 3 u n o .c ° E S ig Pi F W 8 �.t `� w E c S u CIE W 2 m 8 u e���o.s'""aaB�S�"mow ��ao9vetau uNo 2�9m vo u. uN"uw '2@E$o$E i,€"�S u$f! a�. Iu E u, 0�c qc uw o z z z z z I U U E I it U U ill U I III....... _... ... ._...... .. ... ` c Ea o a c E $ E s II a� Ii o mf 3 $ C�" 0 " c� f S �C a N y n 3 n p« s I a 0 M m a aos 0s Eb Ea E°D' �u"..c. mac« w= 33 "g Cua �uC III c.ra sn c y " o U m U u U y ❑ O ❑ II I N I n go go gsn <n ; ; n ; � o� o0<na s' n 3 2 TM 3 2 n 3 2 n 3 �_ n 3 n 3 2 n 3 2 e 3 3• n 3 2 m 3 A_ ! Too 3 2 ^ 3 2 2.0 &'''b'' 2, r''' N.3� Door a'ra gr3a n'r a'r a'a E'3a a'r �' a'r N n,e �^ N N^ „o N "ao a aap Da a as a °a. a a a a. ram &a kd ^n ^^ ^n ^ .. do ^n a° 31 1-3 n 3 3 w 0Do 3 � 3 rr a= pop m r go a o� "' of E$ ool 's o a n s s, s ool V 3 SoDo 413 3 ool a g mx - ool L n s 6o u a B caool o ool o n^y o a n o s3 xP ° n d. a ool So nP6 ool2 c g 0 S a s.00l j. 3 ° 3 Q. n n n o z z z z z z �., z z z z z z i z z z z z z, z z z z ICI z z I z z z z z z z z z z z z gz N n $ no S'? ao A'P. i. a5^. 33 g.o 0. noc gfd aM^ A. 'nEo3 m ^a R 'v' 0g 3 g ^'a.x 'A3 2'aa2 3°Ea g3 �.n aPo�€ a�s�=33z Q_g�gasx Pia �, �n 3�.. x3odmgo �aQ1x a3m3mQ�n- 9z° '-ao°m � a � ao as"doa $d030 33 i3M � f 'R ,f.� Q '3a�avx a3'sP '3 doh 3�.�3�aaago a3 zo_xax �&n'�'�o& N a&ago n'a"=^�� ao a'"—P�x�ao dg'g$x� sN `^�,��� a^oFga 3'3s3'a'n a'smaa aSdo R °, �'oq gnug &^a�' ma >;naa a3 iq�2�a'aq- a 3� P g 3' ss 3 'Oao $o$ 0a 30 ^Rov^s', og0 Do a �u'g0 s n '^ m O ' o" a g i'3'A aMoo `' S R_� g n 3 n j R° .a 'a m x; ; $$ R 5'y m',a n ih - e g q- Y N mm a3 a'y^1yl� ODOn 3N—so' s^ v a n $ ,7�7 a a = a wocu S $ 5 R. � $ 4ma.'xa av xP 8-d -ol^ o Pa ou l 0- goo Ana la0 a's '�$ 3°usa.„ � 3 uTma m ggad gao 2°8'aF3 aax_a " 9y�,a �og�na a9. 3 :t �i .a^ nn �9 P'r u�°°' 3n$ 3a n�o .. 3�33 3 q aS 4i non n Og9 o.n o��u^ Ti �n^g��n mS'o'°^aan3E°�s.3 �' nm �+"'S3"; °a Rovo� 3gp nR' da&�v �4'�n gm,°°"do' 3�° m. o. ?. a n 3 a n a a' ? 6 8 a g' yy� Q o @ _ o. 11' v_ ° n' g gg qq i. �' 2 '^ 3 s a p '3 n 3 }i A x° 3 D x o g 9^'� � 5 � 5.3 A n Do °� a x n 9 n i_o o. a �� v dN 9'o 3'g�2 aoo'm 'm 3. 3 n�- s+P� P. b P� p5 �xm ic°-�3^ 30 of'- 9na X=o a�'ag� gka � �m=�°'a�R N �s � �aaL ��x .1= "m��°P� �en$9. a�a9 s s N A=� ME05 �mwg�a "a`xA EMa=Ea ' p E E E@ �sF I U is"a' s '��s7a2 c m"E.at , I' - - s�g°� s�'aIt 0 �55 ''S'gY�Ba�gr it ao � � om¢E&,S sid "Mc.-ua_9 E5� !'i �5$`0 n� gE $0E-A &A w°wAac � mlcwv "� v",,ax�mw Iz�����€ E9`€�ca�§�I�=��a�`�;� $�&Ed ti g' 5E'@ `o E & wm I mow sa" ox ww W. $a;m€t��€ Er `w s � 1o3�;$wm gas �E "s°�'yE$ E E Ao x uE EQ, OW .5 0 W.c -6 a E 9 Tv�tl_ °O°i` y 8� x u o"�`w€ "�i c 'G S Es`d c�E « �c °Ew u$ 1° ` Eos o.�O « �S°E�cxam IE Co Ew �I __ MOSYYE�Zgw w m a c a " m T°i u u°° eke o v s c E n.A'c°Nm�E�x�E 'k�Ex a'Vw S'Yj�p �e 10 �`v E'S T6x�Nc ��oE e'F2�°2Z«T°mn'�a.L o3���., aS �:89wcx,c Eo"cw�ONuEE�oE�� €E°ash'=dEN�'n'lay€EaEg�a`vE�.a§:'I€9ax�E°.$sem�Eg ;5°x S2"��«.a"��sSs''nA��� ° m v �c-°.G .S $ u w im c a u_ m c 3 S c m a,a a'a ° o° m a u'Sc c a c a A 5 9 E o` E c E E 5 c o n n° w «° S n $"w' $ -§ lcc ms ° v t-a s 9E.. °�y °� °�« _ b°m n`c '2 0 3 ' fi.�c« st9_ - «�a, aE w Na E n.. o '�Nw a N Eavn o12 ca m __ wN ° �'i 'q cana E b-o nc "�C^9 ��- �e"�s��so',',9�gc� _ Nuoy§.vaaoc "9EE ncSl, SEE«�a�Ea .�"�w�aE�a'�oE'=Ea. �SnagS " j❑Na�'"�.€� IU"G9so" "=Ea IIU''2ao; ��E,€� IS°ASS" ❑o'�R"•aa~ 9`w'�'moas`pma$�I " n - ° " E U Z I _ z U U U I � I. N C 9 m E 3 s _ c c ° E E0 o w q W 'o E E s d s 5 E a @v o III we s" E a " s $� -a A x PSse o t' s «'� « a $w ss C Is w e.5 a a E .� a is E� EE E, E E E °`'• E E- s jyI v F e cog v o w vogwo N y so E yU N u a N u < a 9tfIa T 0 EEI EEEEE $y p oE a a oy c UU U> U > m w a C. S G I ON E I u sx °u 5 g€ a` am �w kE $v§ t t E E m 5 w§a . .. c _.... b �I9u GEa CM U i I I I J I , a a a a a a a a a go gn' go�'I gg g� "go sm. - _ = lava q^ s aon wa ANa .NM R^v Ewe N �ma Eon �nm' N " a.' ma fia. 0 na a; a�. na 8.a �a a d da go Jia �a A I �a po Q+ F" off_ mna n a aal igai _' S = ga aaaa% iRd n ^q $< m 3 a m.g Rm 9' a nn m n n na n n m m w i c a o0 a' 9 s 3 c. o ,� x o a a a s d •I 2 g S � D 3 — 3 _ a 3 = y� a 9' a a. 3 0 3 �' ? m ° ,y oy a 3 e � u n 2 ^ e a 3 0 a e a € 3 o A 0 3 3 a am L I n 0 � � 0 i IIII i I z z z z z z z z z , III z z z z z z z z z n z E ;v z z I, z z �, z z z z z z ngao3 ...� 3 _ s or a $3n az'j s" " m -< 3"I 9$�aaaa o 2d� d�g� �s 0-e n- $�.� �a; ose^3! z �� "s$"d a 3_a� �3 3 a 3 n d n&& 3 aaa m az aaMan n o Isar "a e3a x2 PmgagP''In 90a 3 3 3 aas� ag �a 3 n n ^ a3�3 53�� .a a d ,ems "aa ^Q'�sa3m firn'On 0 3 n ° q" _v � a ",�3 "3 7Q_n.0.3 s 3 $°� 3 a 'o � A' g0 0 k AI 0 g°'�I»'m 3 �ra^.gq a 3 � an 0. TO R9� �, �3 Rw3 sa8 .aid" uM 8--m R$ 35 $a"rm 1p9'a 4a ',° a 3 3SS ma $" S. z"o�m¢ �m as a aaa"� aa� 3� '° Sao"a m�aPn'$aa alad�"=am sgms3a .0 Fa� ;2� s 8�a a ao .s�.'_. Rv o0 aa��-��a�s�%aa�g ��3 Ag33a��a� "��� z�a. �3.a�$��„� na 3 a 3 smm0 S n s °s a �- na a `g° �s�° g 9 4a° o4a� =� �Aa a q °" a � amw°jp3� 5'° gm a 3� g a CIE °� a� $aaa S''n g?i B nn c s �'a ^ GO mg- g�g5g�5 yy �"3gg�gm! Anm° 3g °°ing xz%M- �" ���g� c a �.nQ° 33� amn 32 a^ fit?=� i' S�k as � 3aga R a0.a 3 cm.3a & g ao " �� a�n° �g sly" $^� `3 a gi a NA, 3 n�a!g.�m a. a. m Ac as 6��a I�a a 'F�n Tg u Nz� �° Ti .Z $S.°l. n3 " a� .'OJ B.ma am 'U °J m,n �i-� ° » ng�m a a° am - gre3€"e"ams: aa"s€s,�`mE" It�x€uavu nEs 9«m€ =�bm�II= �a =px n� 8a° gcdasvE z sE€° Q" E u 3 E n �E n u"`Hn =$° �A.rn °dE �VE�ya5 "«n_av ;"�° o�'nVE c o5 �v aos as wM>"�� Do = II v ay15 a zI°c �" a2"c e.U 0VovCa�rn oaa9j u»d rF i°° a e aU" �gso�. �`od sPaa ay-ElllIs Cis�" aE ag mbEpEgs 9ygS. uaoaka g4 o$eE�E4x u�cdgAANa a€Es 5�b" 'EnE,;mo E C.ax"�E og„CAbgEn bEE �nE;Emc�°E"` cEEc c Og$$gqS�°E��o n8'�c `y"t0 °Tc ; u"�r a=.nF oa2csmn°�Ea pgrcto' da ° .aOr 0 d= @ �gua E�na _E�" g �3 � �sw I z z III z z z z z z z z Z z z z I I L E- E z z , Z Z Z U F F Z E � E r F: n r. 0 n F3 ti n r z z z z z z z z z z z z III z z z l z z z z z z z z z z z z z z z z z I I I' ICI III lil z z z z z z z z z z z z z z! z z i i I i i � ._. � _$ean �9n.�s' 9� ode a ... ,.t_u "" G"I a...._ ak �. s. a n 6 $ �Q s an "III 8n n� n. °� n ' sJ;m�"s.0 '�mgl' amC3go a Z =.ase o m N >>aa na� m 3n a AR.3a.;1 m^��as'�IIoaoyn n� �n�0W a�3II3on�.g" &'o 2and3 a3�� a aq as-3'a s agn 33. IIP>43nd ;'sod, efIIe„ 3.$�a0 !o �a a'a' ng 39a�a adf a'���v�IIs�- �� &o�v:"g"�"n,qe 3 3.0' n �''=.a n�.d''nr-_.� aagFod �x'�a- 3es. �n3��"" oa�a' &"'SIInna$s 3 n Ana $ 8 $40.3��agd_ �aa�a"n� a '3 n ° R�d�. l' a� n 0,m g ? ' ezSA =¢a. � '�o�aa qd ±3a $ �o' a 3a'&13,'R 'a qa 0 a g�g vim@Ny ''ll$3 o :m$ a g. �.' gn". a a a a 9,,� �= 3 3 $." s a n ,� g��" a g n a a a� a A a d s .L 3� 9 m& °� '� >' d� n o� S' II� n 9 n G>> v. 3 E 9 a? n n c a� n# 3 g< II C g o N a� 4 � e—s ^ao ^a ;� � II even n3 g� n aao.� oa= am gam II o3:�=a rah an, ag 5�^ 3 aan II3 n 2n dIF m a d a m'�.II 53 "aspp s QQ�$�a �T•2'o 3•_ 3,3 0.3 " s $3 E _.F�r,aa 3 g mi R 3. 3.�an d' S Y �a 9ffln 9�� 3 � ka m II a a� 1 3M94 IZq� 4 �g7 n�a n� 9I mos as m _ 3 Sir a �gn °�EbBc oEbc°'�'4m�Aom sx�$a�'Lsc_o� nCc .c9.g`°.F'� £�� flan o°m °'� � 3�I E�Yva E.9 t �e� -a ,.s '� 35 � "�yN°�' 9ii o Yqs�� z 5 s° j'S c 3�50. E N 5 ; G WE�oY Eso la � AEG P9 Eam va EZCa�Es 9 E a oa aE�13:.°�" ua� i���� S g C' ems$ € po�oE 5v n s NmS" v9ou °;udaa So."� a=m� 9ovYu� p' � 'aa, �E o, v �E-` °�� 11 =EE2° °'Nl.ms� � mZ�" � .�° oa�.�E; � pm- a �� �d £mg el w4f a^Ess�-a€Eol'>�avz§=l�a��"t° �ygoA� W'� `90 d`sao2�avg=ov gym= x° S n 55 `N ',, b_ a u E v` u ° o u V o 0.5 : 5 a 'a '2Ly c¢ m S E° 'n c c o n! E g t ry ga:c `° $ a� m a s t S nV E e ° ° u m c u F2 .5 E m �° E u c 1° { o o= m o 2 in g c€ m '—�- I� ` °: a m a m P3 �nm ogO'qY`� 's� o r;p aouuioo o s�ao P rn`a° =^a os°S m� u � Toa u 2 o ca yR u'i a be n o u n'cE_ u E° E oOc ea Ss o °RE myil 10 x n nc2pa°v.t �a—ry'6y iao°it q a�r'E u°�{ li'iS�m'O �°tu 1 3��°Eq �3u2�°uE ���v100 NE�°oi, u woo Em °$Soc 9 Z3 Ec'id �c �a E '1 bo_WE= ! Lo6vA�� � °$go on � � !;'cn n �o S � o'm U g E ° _ a �� ° v n E� @' u u N uF�S .m E E u a ua ci �.'S° o « lu o° m cf� �,"`,§` mSc @ o �I - z z Z z Z z z z z z I C+] t M" °s o�E �No a� o p s a W malt �goa E u d J E r ti u° e r U s� M E E E V E $ o �o n� om a � mm W Y o c 0 c n ° m E a` z U F Z U f E f n 3 0 0 0 I i z z z z z z z z z z z z z z z z z z I I z z < z z i I I z z z z z z z z z z z z z z z z z z 71 -% a n �.. mama gR, OI. 2$ �u�� 3 3� S� R, 3g�'m mR u."a`�ac0 5 3 --� GIG 93 90 ".Jaggy 'SnS s6 �: 3 a 3° 3x II�n"m as °R3 3,.�a az �a a�,.9p_ cos 3 a 3ma na �q IIm 3 a� �� �g =a m0g -s II s3a9 3.n" ;x a n�a 3 Paeo ' 04 9S sn3 "odu 'o3a S y� y 2 z3 a u 3. °�� ay i3 nQ--� ^Rz�x'a n$¢"it s.oi^o can°^a3 Ra °oa.Sa3"C�'.� of ���.c5dagnmx'g _. ,go °Q^Q sIIIs3o.,R�=^FIs IT a ¢.no° ?°.dpp ddpp'�° m�Qm ��.omAc �goAg x .o n } 3�a ri3 �. z'3. "�o-c .",v*7 '.Q3°-'�n�m mii w�+qi,+ n .z s.R mo=.o a3pp A3 Da A3 D9 �oin3a yn�i"a 35.yv v3 °5.7ic n u 0 IIIII o n a 3 z 3 ^ 0 3 2. _ In o gg qu q oo.� D° yy yy o 3 °d. @p a' q ¢+Q�., Jaa a�'gg 3.Fnhag3 au'3oo'��°23IImt'o u''gnnn °g5.g'�'II'3�°a°s.R ^d�.n '.m'"<z49 n�4ca.qm�°3.'J2i sa as s� m e= � y 2a'ad �a° g.�3M.d 3 oS3m � v5+3 d a1 sa s �NEC aP a�-;.a3 aoaoaJsag a $3 "s3 ��.Xn3aaxgo"y 'Ra a ^ 3 m a�'' �a�pd0 ���Om .00 � e'aR� a�" a^Sna=: "a'a5. "�°p m=�'m- x0s� a3= �;�;'o_ goa6s'3�a�'a as"n a ^ax a� "Ng �3R��:gma 3a ��?i'�3as� e a 3 oa�a' 7��samy��aIIaa��Ra: xox,wnaG R^ xa nnago ''' m �'aas nFRF' R & o R,4; "R II3' a,, m SL ° ° m°IIs It 0 n m 0a c�, u oq°$c a Ea 'IF 3Ee 1° g ms na$ E85rnoao � `oth Y frE dEeB` �a Sa oS d CE ,�4mC°� 5 r E°`„boa«n e d E� `m"`C b Lo v oPoa �5'"'s E '.F E .ape r a y5 �= ��So Sod sEWo-a c§`Ea , �� �O G0� - 0a as �� �"�ta $�S1��c0 �,�,. q r°a„lags 81r€ .E yI og a $ u� � Q u„ 42 42 Y„ a pe c€ E �co � 0 O E c c E ;e 9 u0 GO � a E� ,� '`O Y a k 0_ o a 1S c c Ti a' � �$ E" E o � y rX € q� E� oatoa m,29-sm.a.& �E �a "@Ar �'C9 �Is� 9�a�E �s�'�Ima�m" ��n°" " E€`tE n90 ppo�uo" ?�� a¢ °�"55 pp"a;aa�," �° °'� �eA cs; n n� E.4�E"-� = S F ca a a° u a o G o Yq$ y _ $ E�^ '€ °$ a° n„ o a E a E n a a` 6 U E aE Y'o4°uqs oo°c�ms>t.n �pcuua�k°u P9a W °5 Eu„ dEQacS�fiOEam 5 ° a MJV 'aA a ca umm °Sa �'. a� � 'u i,��'a N La c nu°�i li a5 "1Ou '�u9c IE t "� cv...9 'u �E '�9u Na '�" =�a=joa2cc E via INoae 6 § ®��e am.EEe gEa„e�„c„ °=v� a € �nrgz: `�o�€a,�= g oo°€ -os.� m> a a 3� E S i U $$ U$ v c o. E o g` E u U" H 9 '° ` 5 id m g `o E$ are 2 2 a E OL a 8 v t m u a SW cMc mum g E'c^ oEa_v'„'a„ €p 9s° U'v u,� $„ Ee ❑a _ — ° m o u n p a Ub a 2waU s,�5ea c 9 i3u n „ _ _ e u z z z z z !, z z z z z z z z z z U E Y m a a uu 4�c has .d E� 3 c lac E rc a- �b �g a e s �s I y�ee u CY c o u „ rc rc 0 o sm m a E °mm i e M E° a 3� N= u £ c a3 �ma.=_ as a n m 0 E 22. S E _ C Q0 am z II z s 'c a; aE B €L E133 pp E FE Ej �m A n o 0 0 z I z z I z z z z z z z z " I -3 WEg4�'2� a m�e�d�a '��."ia R3�'$z' a 'g3 %a '4 $3g3§�a@�a;aox�im3e o3 $ oumv�s°O.nom aQS A.'� & ' _ R a'2 c�0c °,n 3'om�n 8c%"N. �,'"�w aos°.93w'n nv $?"? 3'a k's m',n, n&n 3 "_ O 9d"' "Ra "a n� I � 0 c5} g a n c o3&3°w Q3$%lgn Sag s3 s�c� "9 Mimgzcc'� m «"�0°''� n g2 as m4"=a as $_Fsaddaos l°R�Rg�:aS R3. �& &;�"n R"°a $�u1a5�9Qo°m� n�.eR z.gm2'vmg so—Elap, ?a 0 S,Z9 gag&�3„� &.a ,�RI."t��g �e �35m"y°�—.P. "3ulaa �R3g� a'.- "a J �"�"�a'�3"=�an'13=,<^""nm�°m'3pgg�x3""ag�3aR" .R33n�"�9a3awg=.s°dm33a2 n2=o�mand a�3"a�g; �s5.;��5 ! gg so 8 u-am 'f�30a 2 mom. 41 �. R ma C 3'"'9 a a" " e �"g' 3n� ;��a'"� 3 ' nmm g�' "nee sm �f�ao,�Rm�:m°'z��R4�R33y�zdSs.R��Oa&a'. Rgg�° ^ gd8 b"'3d�Q�Nm om y�5 RgS. �3nRo vfl 3 g�a o'n�m3oovg .� " 2 ^nu53"�� A�. �333n�ana�3'R=" "e g3 m�.�aR a �"�1,=' R'&o'er 3n"�' Vim" R1O N R' 4�3 03,3� ;�'— :I �3 s _ °.n g�.'.n �.n gam R a s 'asm 2 m6s6g o=�aa R9itJ 3= & ^g, " a,' ,s9R- 9. o 'am''$. d„ 3 "ana"�. n '��3a3S9 o•xg:.m 9� x a a9s L z n: t «m ..42 3 a u �E�- 1 pm u a -om .'I ��"y uta«9 `mou�c i ". g._ ,aM acvo�� i3�a Ais� aa o l o m� m�. w t Q =� o E g E=gym q �oaA"Eo E" rC�a.€ " as 2 . tc IV�ES0 o o 0 a u c" �@ E Y O V E a m U °um S o f zm E u' 6 ei. o f n o c u 9 m N a p d` m g g 1F�'1 g _ E S,� uvEoZ �� ma �a@W �IIsEE mE mv'� ��m@t SS a`°sc€s Yga nzaWB- �Ess. o€ 8$x2pCr do € �g'','Qn0 �^ a C•c Jgo 0 8 a a �n q u 3 °d c 2 a 5 Ti E« a n m c Q. 8 ry a" ry or og «m — 5€ F, u'�Au=m��cnVicc�ea9 m.r9���ou�$�ou2«6 .-y"c oho 'gu �gaE{?Pn Ep�rcS N EEe''-'a'�rn Nei '�E a 0Yuo u1 a m Wm°= " n acgymsg ``fin s �� €-mom £-s n m o Z 2 Z Z Z Z Z U IU U i i z d V III � I o $ �d ' c a _0 0s3d ME ie ! E 'm e u � as m c o Wt E E m a 4 1 o _ 2 II s a E1n E am �Ti .9 c .6 u 0 0 WC III cm $ IZ_'m D • L` 1a I n a5 �m i�� t =vso N 1�9. = MS E E E0 E iE' E ESI u m o C C m a c 0 �' m a a a ca up mp om m o u m m m N m Cl c `m and o .- ry ry n yr n n n Z ' Z P f 3 U f z U I » » » » i N�� Ncm N"o " na3i Ncm Ncw a�m " a ma m c mpg 0�a ma °� ho offal ma ° a.o v e inn & . 36.3 3 93 aaq Anal am .d 0 m $m 09 3 m _ a m § a s a2% o s' @A s� n 9a a• a2ast Om j a� tim8'� P3 o o' gab nam m9 3 ! d 3 Oo - ° c$ 4m "a fin3 - , C. �.a p 3 °an mo _ m m 9 �R sa 8.z2aq°S. 9 a o F. 3 ¢a s6a gs,2 o A'o m .. N a3. uW 0 on 0 i i I I � I I A O O A A O O O O z z z z I ' I II I i z z z z z z z z z ate" man one 3 8 » Ana egg m I � IT 3 01. � 3 z z zZ z Z z Z z z I i I I I ' I ,7SL Sn_... 3 sm ... �. .Q._gym q�. .� 3g4 3 �N 8iip d"�'�� '' 3m n ym a$f 33,n, �� m'' 3 n maalac mi$ 4an—° 3B $a'm agg{' R'a u °° aG p $a -as '3 a O 1 3a.pina .'�o. Nnom !! X un° s -�' m�' p° gffia��a 8 B °ROo°�3m' "d�ono3 dv 0 �8�'g3n� 9 Q Admtl� d n d S %s�aalal�aa3�?o Rn a30 03Oa a30F0,D a o $ ms303 £3 � e3 s aPz3 anS ar.aoma 33m°°a o "n�g�ov 3s4�gga sae oa��a�'m sus =szn R 4 ° 3I 3a 3 A k wm '.a 0 Xa 9g 9m aaw @ism "o»m a�� & 4 o 5m 15^n no 0-n� 8p.ama" w33 nns 0 —a -. a.3 um3 " Pig°'g' n°2 +Eye o" 3'4'"94 3 na" ° ae:' ";33�R ''&aa �3 -gag I",0 n3 3; �a� 'sH.m ��� a � s�' mRmasA� m aR�3°m am a933 ed 3�m 3s3n�o.�agIR.'s P.3aa""; Ia3n o f's.$.R 33:?a saas'. n.o�a a°�.3°a$°''sa2=3�=:ap&3gz.aaa 3od ;�g,3m>> $m�d:2 ^$ �� �� a ism aa m "^ Imo p a'm .� 3gBt 31 3 g� a '»nS� 63ii �.�"n23o�1°'° 33 �n3. 8 '.�3 0.8 n9d,m 0aa 3 z a3aaC.�� mmga m m.A, a:asoi'o3'3v na'nm�$.9"»S'3a RH''gcc RO: sn»�" ano 3;R3 ' mg =�',apo e3 ag �; �aa ,2d sm�s§� 3gaa so.A mxm'a"n;. mm�m E = 8 .a E.02, E w`s.�a Eo c 'u '',E Eons Yo 'w caccu vo$m Ic S Ea s° •,8mow c �� a mva= ���° vl''0 W0 �Lsq�$� <<�g��.� &��m��''w��sltna 't-g�`��_�M o$�$ E' E I c cc 0 D a c lc Y O v c O a `�' a S 3 m �" �� a a 0 n° o E n$ E c °'a � 0. ° a- 5 5 $ ,� a'q 'o � c E g'' m o,w,a�" a$ ISrn v: c cm '6 Ems ° `orco ,o n c=��8cau 'uwa �.c.E c g wo �aHIna Hama E c -O R E p$ w Y m o a�� �0 T°iu Ty{°m..� 2 '° 1� �S Si �t �d m °Sa arcc5 E_ °.s rn' a= �s E'� a of E o 8m E ac=maE° gg'�mm iiE .n-@s8 $ a '��° E'� i'qw m u2'�i3d Ewo , 0 amE E E° 9 8 c° I E E E o c o._ $. "7a o,y u c$ c c E E w- c`" cE ,5 c:sm Ec�^, p NORu a3°c E•' Ec�^, q«0 5.� ' RZ v. n w E g 5 >N 8-FZ,«^,"as aoE w 0 '°E c'�"�a $s ° 'am=Evo g "'o-, w ES0 w`�.o 0v 8M1 E.u? S. �nEW ^«EI�E§._ CIIa`,s oc',,E§may§;m a ° aw c m c aas YEow m$° a w $c Emn_ t `° um4$° "h§mc aS b�'._ &'E es to 0 sd 's=¢s"""3 aE - _ ;a � amwme d wg e» na �g'v.ws t E�° {@w° gl, ` a Il�w"o:@._a "w'��$,�,a 'u�PEn�° '"�'`$ 2w Iaa�v"°.ma `2 a1�� 0o u rn, �n u o2 oac"�-' 'i8 `o n�'S rn o @2 ow_E `A' Uj�-v w � � E9s" `Z'E 30 `v c vEr�owaE !'�w cc o''�'" E�a '$ o wiv yy:: ''H y ' SN=c p pp I s,� m" =gym ' ; 3`� g °s� - W=IM _`a`u im°H' $E IE a�°'v°$aie BEEPpEa �Y °E c4.S �SE�O1 '{+°� ,Eem `�-�: €Qd o§°e € 'a0 c m S c c Ei 10 c IW a 9 E= w u n $ '3 I9' " n u s 'u g ac. v n ° E 0 mwH w u ee > ee ° g� >mo u us a E" U 8a wo u "§"5 u cEp 5u ° �EYa a °ua c§ vl S U i n o u c n m c a Z I Z Z I Z Z Z Z •. Z 2 Z Z III Z Z Z Z Z Z Z Z Z Z Z III Z I Z Z Z Z Z Z Z Z Z Z Z Z III I I I U U U I U U U U U U U U U 4 r III I E c g c a c iS' c g c Ti E ry °$ m a E v o E msa E 6 a A sE 2a _ c A'E d p 3 3 cc y li p e u c ua w� a@° �d E'9 E I — II u " S np g m w ? `o u a S c E E c ; w b 5 a a e E E c'z E I 1 a$ s9° a of a sE a$�°p EL ac i isS2 u S9 5 0 S� E0 a� cz u ; i i"cl td tg a= WX a ztQ E E Ep E�' E c E E 5 E E,�E $3 E& E �i "" E, ", ", m "" E E 7n.,,° 0 c o n m @ m 0 c ��esEa$w4 M _ E em Cl � _ a 0 al �K �KN E¢ Via°' frcN �rcN EC �KC �rc frc gK i I I Z Z Z 3 A Z Z t i... z z z z �II z z z z z z z z II I y II II to s "� a $ 8oc" A � s5 le 3 m g 5'M nn3oolR a s mM&OPso , 3 ,S9 go ��3 as' So 0a 3&ag� 053�3 a �a.a: "la . A Ra�� a �a= "�a � m . a men J =aaa a'aa�a ag ms ^e.ama"��all n �a=��na4 3. a yaa ''aa �o swl a m ��as s���"�3�a °xa z,m3 a g�a, g o� �ag�" aa" ,on -�-Qa0oo m �45��sa=_mm So xn s 5=��a�o�ms §aa����3= _0 3.;�9'Na��ilsaaa `g�. F'8 n n a 9 « n S"^ JE qn p a8 3 ^.2 ^. n"" e 3 m^ a 3+. �. 3 5'm c e m, " n m 1 `���." " "8m2J,.o Ado ^a 1°o"3�' •aguc�n. no�2A, .Z o�3o.c Z $ Sam 'mFm S eEgo nFu'C3 maw Go �'ao�s�^ A ��'f� ayy��n 8 3 -a1 $ 3' 2 n som s nn�m 'a 8 °. y#�� a 2 _ 3 °.1� '' a8 "Go ul� n nS'�u' a"no ran 2•F �o a a "0 33$° 33°� 3C 3'cm 4�°33. -sapp�P �a1.3^ a a v4� as 3000l; an � °� ?z 3�. g��. a P m3�a.� md3a m � 0 Aa a a9 f 'nG &3w�S°a n m 3Qg.rx � o^ 5.• �i 3°� ^4a co °Vo 3n o38 3 83 —� a n °1an.a �.no 8 c B�3_3 35. ,nnq'ngc�Q"n?o.Po n,a°g§ " o ,an sa, 3oam a'o n' oR 6T�$ 3 a% �•c l ��io .,. s.^, m y ."21° n m 3" a •2'm °�•�'�a p,Z °�.'•'�3"m at m9�E3ma$MEa ,08.. 3aq .E -�e°ESm a GO a Cc 8'9m9�E'$gg�� unQo �E^,E'„ �a� =5 E5`CA MIS-�$ 08 cEE��, q 8 a'�q'^ n awn"tu m9 c'�y 8 � e��I'0. = a��1 6Y0a 08 Sm age qc cse� EEmg�a;aEoac��ns�����a �Efn'E q q$3�, _ _ 5aSc ovicm���Na m s?m��rc1 �9`o s'm 0 v"€ E wE"fulsc "c4a a rq "Ea. IIF- u`m. �u m= -','cum 9m"," „m0u m x. m d y$�c E"sa `o E$9 E'�°�SE''iE 89 E'�°�59 a�".��� Eybcul�a! qc"a$i:q aacw �SmEmu �,q pa"�r $m€EE E"�FE C mm - S a "� a " m.m I I z li z z z z z z I I I i z U z U z f E o t Go m`o '��'.e c' E�.�'o .. Sc ncN es 0c E.E= o o H ao N m« n€Ya c .c°58 �EY� «i'�6r 4' K Eo .I`3 a.N o Nc �',"5 �'-a'E t C l3sggq a MIS om o cc 0 0d �ag'Ea �qa"2 qs'' ac E IccIs I ou �q`g Ecae IS c �5. g� ;I m"y2@@, Sog ®5 3 S.�'S m5` D g'u "g¢oc y m 'E cc o m ME bL u,2 SE,�, Eu E 5 afe30 E q �� la3a ac PO ��ns, qa§ � s ��4=,�N�rn5m', �s{wm�mp�9s =vga�� xs"" @� `tam' "£ s5 m a'�acb'Y' E0a cv"q_'o c 5« 3ESE v.AEo �§§ 1 8 n a c m " E� r q m E c' S $. m cp ^';'o .E r E v C �c-c 'ae `° Awq�aEa S i 0a�",'o€ gad $m.E ._sS. 00Is E ucuo"e 6"6 :�.p a,sa .g�nID",E €E@.g"Qoq€ 15 Iaa3 o§mm e m ju ._._._ o ._....... 1 __. low _- I I E c q i p ac 0a 5 9 _ o E d E m 5 !E a n 5 5 A M J P i x "Em m o E y m d s E 9 W m m " a g s a We 5 3 Eppp E 3€� .E Q 9 I sg sa Lss" eo 0 0 A 6 S 01 S �E � S S S g� o y@E0 E g@E " E E E 0 7E� E g w m m m m m WP I IS me N USIra ash a N cvHi N 2rc EK a �KN gK �K �K iK i m a m o o 0 0 i III z z z I z z z I I u u o u u I N" v 30 I a o 0 I I i i og u Z 2 E E Y W " s" E s a 3 0. e a€ § 4 E � E'c E E �S FE c m c 0 c 2 � S s 14 a Was attN gK �KN z 3 u i a ' I A� A3I A� A3 A� A� A3 AEI A; A3 N �mw'l wam 0° � �^ 0 am ca sA am � �N �AncNa c �Cn a umm i. a a ma ma ma as a a°a.' �a �aa & I'' m 3" P 3 1 3 m 3 3 a 3 a 3 3 3 s. n "< ad m III Nr 0 d .' a Q G a a 40 wo z a 3m a R fi A a o 3 a 3 ^ 0 a o 3 m n � ' 3 a 4 � a m I z !'I z z z z z I z z j z z z z I z z z z z z z z z z z z z z z z z z z z z z z i I ne _ 3w eo go o _ a .o w33��g_gn 'o p _._ o o - o aao. - gg0 -330 a3 oT am"'3w�" awm� ,es Rw 2� a•' ' A ate. aw vn m4TE3 ^��R$9R r19v 3 wai itB wii ' rv' 3 anp a Rg 3 ; .g '� a5__y y a a;, 3 �e 3 3,RI R y� S 3 'a 6 iFRR II °'u7daac ➢-a n2 as ga 3.�^ran ^a= =yo �' �'oa'cg aE�'"� o _am 333o RgAa 3nnoca ;^'t3'acg.=ioII e�3' _aoNa Ew .�m3 wa'IIaaoa3�. It no R$ gg.�;�g 3."a�� 3aaIIAII dn'II�" "goe. WIS. .5"�;"$$�a�"dap"p" Ro ^� 3 9gy9P,& 3' o 0" ias=yy' m A m4a �,w'£ 3a ��^ � 'way =on a3 ww gu ,�sR m., ,oa dap 16o dm II; na�^0 3Ro�3sy m IIX$°c '"O 09 IIu'g?�3a a3.. 3a3¢"3a�3 0.w c 'n a $ W2� 3�'— nII— P g II`ma R. ,D.II ga no ^moo ias.nw3 2aoo9u.mwan 3 n 3 3^ 30 ""',�, 3R'-'N.oR wR " . .�n aw es 2a o os. aQoasa'3 o3:R2m Aaw � �3a�a d a �� a�3p.w�m�,<� 3 sew a° maw ^�Q �� moo �� l a w d'n w N Q 6 A n 1 T g N �', o g �. = j ,Fn ? o v 6 3 3 0,' v?; '� S. C n F n s. H.s £ an a a s .+ a a a a N. n a 3 a m i R m a $ a C 3 a w 3 �' S. w n p_ _ '^ ^ate �<3lo w'� 'R ^am '�, 3 w' �a. "Fm � i 3 m IIi a� a IIa a �e3II•y° i 5 3 �$�am'.II II o 3- a' - 3 F - o 6 MIS 31wT"ea3a " aa.II aa" aaa ads 90aII W. s�l 3 N � as �a 'IIae �n a m� a° 'II a a a �a a �gII' a�a aka aaa aka €;�°'$ aS a2`Ea�d 9s�E _�='�€ao"��a0m " 05.e.is-°'s$ r E m '�»smaE auxAE€ p=£s �a Ip `o L4 W�°a�W`mmE pa E "$ �$aA n��'v E" � mQ l a€m;a` aMRvm gul ,gym" u�a E. nc �e�a b m v $ E c.fi n v ern ' u� f. n' c a x c.s yy yy u e 8 d, �O a �" ¢ o€ e Q c ug a. tl p c a� m cM Om c e E i u e E" id C u E` 'a E m'E c �j .6 S 9C m��.5�0 c" ._ 00- �i �r-� �L w.61 oSSS9 �i E � �mi �.e �n .s '°.c Et c5 ` Oa a u m '.g` oy.c: f'n "rqy 0 & `osa9 Z,E 0 qa'N W a".y c,c tl? Gt w 5 §ynEu��! c oEo `f.col c - E_`�Eu', �'^'^" Sg� �9 OMMV&Su m `O1:i 'Da n�xe+c ��m` u"L"�nn .N 9Ya a 59;$9 .. i,i 5 y € Nuc'^a�co'm @y- 3o�b'b °�s uc. C $,ne" c uama o'3�id EE' S m 9R" u €y^�eu Ya .'P .S �;c �c� IY£d'9 q� E = saa�'«-e� 'a�'' s q==e $ ssv� o 2 ° .�as�a € �goaoE9 zcdE�;0 s �$�q 0," y'nos`" Ly a ge ° .`� € nn b u b£ m e° u n5 `a qr E u m Em " m g c m o m �' g m '� w w E01 ,y� o 3 a� lid F` € W 9 g E' n s QS a ja do$c°i ESE Emn "§2 S3 e�° O 4 SGe� n�-�OIB soeE Via= nN ae; E nrx .qm v;a " a m �a—sty ea Ei-" I�u'p°,vo o,`�Ese WgO k�N� -n5`o g$ °�giEc5n�nm tm oa APE" gn"a vs9ac9 �€ -° "c ff Luc rrmas� u8 $ase8,� i��'F u�3a�a _ Ra`.u�i�n° �`o �mmE'��E" I�d9a e ug $s""" €� €� u '� so a e a t T o ° e a � m e m g@o "`"a I z z z z z z z z z i z z z i I I z z z z z z z z z > z z z z z z z z z z z z '�. z z li I I j ll I ' Ill. I � � I I I i I V� m c E O a .Ol m » a E t4'g �'piii o c E o jEWO OM ED s ba 5 - �a t JC E,Q E E l Ea E E� E E'ra E E E,S E Emaach a " JC e E n v m E n v a m v m e m u m " IE o� a o� o� e = _ _ E Elm �a�?'o, w 'g. 8�0, E�'m, E-o, 8om 18cq 8`a,m E"w lc IQ ea" Ea3�}v�{� -E' I� fag IIEa`� mom M 5 N c 0 �P M3 MOb 39 c3N Dow Mno Mns A � E d' i K N E W i LL' f C MIX f C f w 200 2 K i K N E 1' p I I I Ills i J r r r r r r r r r r r r r r l�l � ca Nc� 0 c M Nc Nc� jX' ' �S^c�^o Na� S^i�m ma a. ma ma' ma a ma"a. a o m m �o y i n ash oIml 3 0 3 g 3 a 3 x' 3 3 2 3 3 3 1 3 n 3 3 Q 3 3 3 �� �� a2 �.a =. Ra I d �d a " " pi ma ou' n zY! s� 1 3: a o m a.3 2$ "A nst min S ' n S'� " a�am n a2.� M Or S Oc am a s as I'1 �$ M �? a a amml o^ Mg a '� a� a a9. s " a "s 0 a' s$ ai a �� an 3a a 11 e0 n n 3� a al 3 ;a a o v93 a o a s li, a 0 a_•' 3 o S m n n�m 3 a ao M " 0 GO ail g' 3 5 a Cc " �. am ,a g a S " rr 9 n 6.0 v m " A (1 A A A fl l 2 Z Z Z Z t Z Z Z Z Z 2 Z Z Z Z Z Z Z Z Z Z I II I 1 �I II z z z z z z z 1 z z z z z z z z a^ a on n°a9 "aka g _ ^�4� _c 3w*a 0mmla gam $a Mae 6���! n � � $ nao g 0 � a v ga.st =3�' 2� as 3�q�d �'� � -M3 c'. 3 g aygaagpp 3Ma " sgg y 3 " aqq `'" m $n2' em' � 3'MWI 0�"9,7-�, A'ui m �, q.8m'a�. m✓,1 -�^so< ?a Tw. 3M,o a3u^Si aa'3 �2,. m % $'"='"4 'v & ''Oi Sp g' 5°aM"aa 9a�o®I �SP3 _ d 0 0 C0 0 a i�o 3� a�3 e.3ad" 32< �.9 &." nab',$ ad » ��� an d 9M2d am�3 ', 3.ae3a Om ,a sa i l $3a$a�s�n<a �9 m a a .aa$s�m 1 " �a.s" a m a3"� a^M g3mm Vj n =g �3,-^ - s ' a3aa4a ga "e. a& a_ a3�"°P,0° 5ml_' "s'I 3�x� �° g° � attTas',agoa2� a5.0 M0'= � =" n � 'a�y�nAmz=^m'as'�$�.an4"50'34aaouraao'en33�-anon ga�an� "s omas'^�� a$n Ta2 Z,r�iHo$� die $a r° 3cS^ 34.^Sav, g'u m. r'o -'O F§' ^n ,rw^y' oo3n'� �,$aQN� �a�.M nLS" " oa"viy4'�'$ ,'o .3Q3`� m'°. guG om'm fin', �m�9in"3 aa.a° °10'@� 3a'i @9M^x"�4 3� ^2,^�IyRaz3c �sM� sad^� ;.g.^,a,�3�a9�oa�a�' zyy9a9gaq= ag a's aR. msm R��sa37 p�-a� saw $a3aP nal $ EF S$3 2 g �3 qQD 3.c aQ Sa Q yi R 'A 7° '^ 9. ii ov sa"g_9 n'$, m^.`w�� n.dan a .�s '£��0 & a a33. sa non°» 3gaaSa amo�m41$a�n �.3 ¢ m °3 " °33=< " y"a " $� a" zaaaa GO f2 Il a'�L S ,� °m 18� 'ream a tla',�''�S� $ �' `a3wl 5�,� g25u !goo"'��° '�" 5�§u E0 PC l9s w u�+ a Io L .nm if a� a �g4 �� eo 29 a E NN sa y �q `-c °� 29 �i '" E Bar° Td '1 '.$C `a$ .° '°E w8 ia'° °. Ig as 3 d §`a g as gg E 'ems 3�'cc0 5 5 m� ;mac i '"':2 @ - 'm �'&'ok� Q. EElc 15Eo ''E sag2 �c°�n8� E @IE mL' oIPP� E€ o '. ee E� 'se,In -'"m�mv-gym a P °w0 C. oca�8'�'��LIE PIPA,A@g«n @ �5�5!.em.�� m.�a5PCPo @ ��5 mg "=,U°e °° c `V ��j° u. E'� @Emai ''YC h3`m �OCNu m' c u °w@ E9?g m �S m �'m�'"2'52 v!'E @ um mv Ea' i§mu u2'�'�m ��a. S'�Fi 2 @g �° @'°" c °" §3 F 06 _ 10 pPos3E8g S @@Iaa zuq,sw `x@S �` 8 ��`�m S,apE��Ei oN Em o'.S° a �' may' E �uu q� `,° 3 E nuu `a ifi 3 -S o.v `c o: 'c &Y .e mm �5�@�aE3via�S�,$„`a�a ww.ExE€,m°_Eoi o�a�oDn`� Y1"3o.'£AQe''ma,�"Imb9;;a�'.y a'�35 ��glagm-a§v Po 5 orv@g �m 5 @= En o O E'2 �Yoa @ '.0 c�a w o�n_ u �> ug'— E S�� �Ea E E`I�� §s I'ri' s13 on , �s°EEm��c. c `1Im0 � IN C PC 42 € 3, eam � �w w s� b € m 5 5 "n a§a8q 3 �'�a �v Ao� �E� �`oaoe �5 a�lu" _ uQa�m$ m�qo A �« Pr g3g MI a� r a o" s ui uk@ �S o' 1��° gym uE ups@.°_..u� ° �C._._ u mE ° _ �o u... 'E'=o ` A OPP a n i I I l I z z z z z z z z z z z z z z z z z I i z z z z z z z z z z z z z z ICI z z z z z z z u u u u U U U l t C a o m I u E a e c o @ : 5 vPC n P 's g a Y os eo x x &3 a 55 °� Q. os E e 3c O1 2 or S m 8 u °Q' IN E �a _ Ea y°S Eat o III dimB'S 9 E o$ c c IN a � � � aka gE' �� @ a E m E9 gig g g $ Pill IN 3 8 E mE c sE y �av ' so is lLss0 PIP, Ew E E E5 E� Ea E E� Ea Ep v '� N m �C r €IE C Isms PC I I dam` C"` d d� Poaim Q``� wr m ' �IT rcf7s �rc frc src src Erc irc 10 w N N w NPID I I ...... ill .... `o 2 Al €? ll a m o .5 c a E .' u ° ° .p c ° 9 n V ovl v a Me 5�'I Ec E'e- c.5 n' m L u3 III Le m gm 'p°, Pe V a �a 2E Es �o E gq § ! �E P roc �a � � @;o � �a 8 mw PQz IP, to; a 23m p PIII `sq@= ° mg PIE RIP sPC o t A u m m E Ea° E E Ear E E�+ 9� 11° s .m_ r G9 o8N,{Tlj Nag 001N{9 �ao �1�! 5d0 mES wm DES °wa aAS a 0 ° "raQVia- N «e 0' c �X MIX MIX mm mmfrc Erc � 5 m s �f. � e }#�!!| ;w :��'k 0 , G ¥ R q| ■0!|{■ l;lp.��d.,e!@}kHliU|Gl��©`$Ew! Eli; -kg ! �E! ��, �e .!!� ,�z,_ 2 R ! -p , ! `Q. !!A a , �w ��,�,� . g ;f!!�� v,.,y !y Q ■ l,,g |£!, | !%%q .,�� •+!/ w!!e R ¥ g , w,, /�� 7a ||({ ||\ q} | �# /�;8-� ■®£ |®;�-zip;»22 ]§w /| :.vUeW.�m'dE'.e.'m�mcdy Ff�oEEEw�9'u3rnc$Yc '�u_�mm. u`ca�`aEm ddoo 3uE IaU,'�Em ma 9`om'E =oaE0 �i �'i° ca�` m�'om,o `' a°m ° �_=000 .q=ppPi -ZLm aa0d L E-0E �s am am7 Ea m eE a0oc'mmm m'=°0=mc E aEM a a'Ma2 am-E c"N W�0€m` 0 Elm E� ME aAyr�$do.�ovgyummadE0mZ_-Zc a,mM.. Ngm-EFo`�E mma.mE`dmao omm'= Emaca wN wo sEac t$oiSmmv E�E u�O'S - 0rv"om_coca c=°�O9 `m�md E %w 5mE ?_mEud� eI mFcE opm Om EEmbrnml mQaa 0 o�`mc°Acti T�m "'r�u,ptwtyM`oum 2E mom—`B�" m Eo a ` § L a''mdy, uqEvm L�?ogdc!tnwcm8 E5F m Wm o�mo°n«o�0aaW $c�dOQQEm6ad rn=E�nc ��EE E � mmrn°Nm$a yo ° o0a L Ea o" o —0mE� N$AU'ync"o �aim u°m a oE: U z z z z z z z z z z z z L I z z z z z z I I I j I d a E@ 2 m p a m 2.0 E � � a is i 946°Is E E we g c tl T m a fl m 0a E_ ma a 0 La E e E m ° d s £E c 'm IL m m n nLLT 0 d FS tW �W �W �� m .E U U U U •' IV M ' Y N i m 3 3 �m g»m c3MR 3 ll Z Z Z Z Z II Z Z Z Z Z Z t Z Z 3 3 o m �m �m �= as $. $m �M s M m o g3 �3 RL 3 m � �g od �Oo CT 'm vi,o as n a3 S �� ms W° o" mva 119 5. mm 3 3 On i3 Z Z z ZEr �o,� cm _wv mg 6 1° 5.30 mFm§ O 1nn O!� 3 _ ZZ n' z m Cli A" e: g �. _. Lr o; c mIII, I _S S `�• l7 g m o °' A -. m 'm a 50 n , ? w 4..o mmm _ m -. - 4g=m Qula 3:"mew gdm al' 'om• =&i° O'Sa$3 am�3 .e4o�"'»ma'�' �m mm mm� — H�°s. �a'�°j ` �=�,3�`�.�am 'm !I a-mn 2��g ;� °a=g84m nD'mn35 �� c'Z3 2'��a m.'�_ m am»-m2•� oo 30 8 `d�e' no m��Raa '8�8nm2o„d 8m" �'3Q==� Vn m°. Aam "°a� 0 8 ''m at 'm a a o-Omo n 5.c oa SN ��8$'m Ra-°<d �m a'm�8mn8a m�.g8 °d. 3'I m-�+'��mmm. S'am3O ��.aff o1 aa''3• ao p» me.9 8.0 a3 m 06i^w?,amoo3�'rm-n`d•' QPa nnB M'mm9 no.8° mav�m'a 0�j a. 12''p,Z amooll >:mmomm �mldmnsc�"cm o.' a 8mo '8? o m m8=a�`^a�% m',m �+�. m'. '',� a u�' S. c 3 �i ' m s. J - ?$�a�81'8' =�a anA' »" ?_Hm' m='oa0�lY"�g�°'a�o'gaom8'�H�e a 3. ��Sno � 8 �8' S=0 3M Ow0 l nm5 m��= n3°3 8 g o�'n. o•� m5 �moo3' _ 310� 'tea 3`m a`e 'mg�.aa�m3.� �ImB" °� m� e m _3 142 g_. �'' n — 3?o''v. a—��Em^<m6 S m sa ..a3°3 3''g<!<°30. Gdm o.om m�4 �. o» ¢'m m.w�ma o2,—go =aim 3 g-2III $mo O'Z'i'm '8^ n mQmm a mo° �. a 3m ico ^3mm oc.mg9' _B ao•3?m Sail Pomp x'' magi •� 8 5. 3.��'_ m"g��'^'<`3 mma"3''�3=.c—.'%.a 8 ANB �01 ^» m�.aml s.e.- 8 „s�a,ge ';'a�a,v� 'dmgLTII#� W ms��' �3o'm=xm' aAa, ��%'° no=3p1 �m �dNoe^9'�ma$oio �' 3�'3a B'`a-t Imma�i °' `m'm g.N as ��ca� r'��m SB.m o. a•`3a»amn °, rv4n'�^m m•. mAc n8 - 3.$'n_ z p1am. S a3'?•Z ��;i ma3;'m.�'o°°S gram m��mEa mom,, ..m n8'�, cm 0 vamv�Ea- sc0,_co �'�obUr��stw m�mcoi<cti` m°ac. �icoou�n m�eoT�E :sZ�oammEa2a€ c«mm .` �O@ r«o° 5°tv$c T yo �`m Emwc wNE EEmE ipa E t ma Qd§u bm"r aw Ewy $ a ootm m°a€�Wmd�"m`w,8FLm``w'ac �0�w mE aAfEE''c _ FL �oSC�Emuzm01 m��a�E � E E=EEadc.EnoEaOEEo mocoma 2zm_NAeim 49 NO oumc •�amE co e '°dwo ;.0Er �E > womoc62Eu mrnm v'cnqy_a Eme"m�°oa _ a W. lcmaEn «m U m�ymEv EEmaaccog ar�y� mom Emocaa0 c uEnc umy o0°Ra coc`oET'oEmu 'Ecu'u dmmwE mfoaDn0 m vggaE`0m na$mE�Eccm�oocu do €'�`�m.Oamv5° moaaC �JEdc c^wOo 0rn« "goyo 9E s o� �w€a E ao$ � nUmcod°ua ammE aE9�om$ �cE?m'w' lg`mEmea'12e ; mae w E EnEaowe '��¢ m Fo�`' e£m wa 0UwmU0E - u 0 ycz10 I z z z z z z z ICI z z z z z i I I i i i i z z z z z z z z z z z z z z z z z z z z 44 I I U U U I U U U U U i i c w g E E c sE o f m ° v' w w Q E r ` C `o dC 0 c c e r v w 0 c w E ° m bi E' m L^ °' m c v E L w pp c m d @ a a 6E wE c a am E E a 8 o m W.UE @ E `m m d E E d d 'm mw $k £'� �� _ o•�a of 'aa5 a L'w mE E ami A w a E d u q E� m m E I' E a �E$�ge 8 3 swim mm0 r m° ° mE $ ° a E 0 E ,2 W &pWp 0: N a w yyW R'yyN m yyN Iry y 6 Y j C V .°.. 0 SR 00 3ad e0 W «W J W J W J W C W J W J W J W1 W" "� I i � Z F� mm a `m a � � F� E .°r a s 0 m N w �a y u � o :! w am $ m z c Es w °c 1 b W '� 3 3 o h j pv p rm rm a° a'II � So a — Poop N _ -- _� c3 &3 ato Woo 0 Eoh on BE 0 i. c a 4 - �. g:„ —R oa $OU c sop 3 m A I A i 3 3 ' 3 m � o o ; rm mm 'mg m m I - �� vo a 3 3 m am a� — m a. 3 i 2 R aT oso g� e.a a3 N � y' R 4 m N o ? cv �3 a� 0HC 0 o _. ;m3 13 00 3'g m a �3 o -3 O cop A Z m " ,3�g�'°'3�� R3 =� oaaa 1. 3'I. as.m nm,3 T'm m�NEF �� �F' �mmM. c vl2.R !; .g�3o$0 am Era o n=mo"F°F-03'='3°°I'�?�a a�"'3 8''»'03=•aaool �'c3wPd so a* o HZ o'°-eG �v 0.amM m 3a. °a^<c�;A Rm�m m �3'nE o--. m'O�a umi 'nmm S':T�3•� �c�a y'p.c e' _.3 �,v3„ A�R3N ~•I=mma =0 to mao; �i a•'�^"'=S�nS�mZ ea oo �o��a=a $ a3�;Imp; -n9P3 �g "a 03;$a <R A5 3,�o��Wmmv�.:y� ,aa;3 mnm?mME m mom'=o�n Ndn�, 3•�IIn mpll °smjq �� o• 'p` 3x •,F� i� wS mm—m"Fo4o9.0 30. .`am__' m'IIn= NmTa�3'���$ J oYn3w�3,m °' o� ad' a��EWE Tm m 9.o$n Z ,F (°= I0a '�ma m303 o—�d. n�Om�3w gg S=^39.m m»v A, a m�d.ma D ui ,. r.o E om,�0 Vim°0 Oro 5: m'3?, '8 Q. 0a,o � °II3���o 000Fam acEorc '$mom m�I' Ra;`a° 'o g;s�, m3m'• ga �s�"sF "ma=om� 3 mma� �o °mS2 g.. �MM,r"mm �' av �'� m-0000p. "`mom°' "=EWE roo �,2" ,�.. 6IIooE m�g 3 O 3 s 3 O IN j `o�80o > g c=r o�°c�c ovn of Mnc0 ea una NO CIS m�mcm u', p.�m2m Eu2 NO NO WIN � _ IE cc a ow �m 'Sm 3 Smm m cm m aMD ° ° '- - 0 NO =m5u _mrn E�ndz$eu AN No M 10 cE`m mn Smmc�rn°-m $ 9p` SNO =w E ai nt.mIN °No C 42'0ua `°nc - AmEam °clEa- E *aLft0 o'-c No ° u o E E 0 °; 3 m o m u' c NO E`_.oa Ti'' 3�a 10EoEd°3lmE u'aw MIS NO �£wE U twEWmfw m ` m °. m : m i Z Z Z i 8 E I 0 F � m w' � � o F m WIN °a w`M WN m -0 c y� c No i t� F� m mNO I E« « Wo I. NO- ° m E a m c N x S OWS,m E" E EmNo �c,Pn Ev�i Evec wig a 0 c 5m2 NZ n ow'�'�i v �' O1No WIN `u .�a s,Wp NO IN IN �.g ��d NO �a�o� c�Eg wmY�cr aaEu . n IS $ m a a E 0 M 0 WIN c a$ 0$>�«c ,���'� FU W�.a �?NEnd ow �ccc. EAuNO 0 a'�°EEa�iBcc 0d10 EE"IOI °wclig vF'm°'c ?c'�iu �'ac m OcE$m 5n dE`m vom `N as a0 .45 NO `E �.�q`o ag�u m cYcO1nc mx m�Ew2NO c.°u c Er m0 vs NO �"".�0�m�umi I. -_ c sJ JOp a do W .Fdn F,°�',°, mEnlnIN na I`—m°E ��NO0.9 a'12 o_ _ n._ II a d � m o f � E� o o S � m �`Bm �II S o IN oaOi ma 1E U E£ c�m°tIS Z m IN e c IN m m QI °WIN A 0 m Es E 'IN m c S a _ E N Aa a a M E c E' NOW d c E IN ga c w`v w` W -0NO � 0 13 Z Z Z 2 U U U $ m $ =n WIN M8 t� E 8ig s E € u W IN c v a E e s m ° E £ `o `o 0 INN ` E o 'o 33 y = m 2 m a m WIN i �- a 5 mn m ME 0a £� 01 ari m o . � t E t W E 91 IN _ m atll EE E€mw'' E E'I HIII IE H'S nm� IN- 0 a Is c m0 NO E$ 0 oa o°- os w m w IN 0 m a 2 Z A �,0 CU f M 6 Q I I Z f 3 0 3 � 3 w ni On z e o 8m �0 3: 3: 9, �5 rS d 9. a w s � �0 oe�33 3 RE Mg. (0 4 gm v sP ED m go EVIL �30 - 33 o Vol c g m N� m o n a m o _ 0� owM Z 2 o 00EVE, C 3 0 3 e 11 5 3 5 _ and a w WI Do m 3 ¢ $z 3 m� s Dom aVow N 2 g B F m i YL m m BE 5. 3 m ri z z _ r z z M�o agmn0 mdoa oN oa$o m0o�I3 mM oj3O•40 .a�oair a o 0Na��a3"m 00SaS°'a z 50c0v N m' .• ow, m o. mme0 gooiVolom ?o3��omaVoi a ,�O0mmroto2. 9cooB. ogpm am�3'f "gm=0I� ,a"�Qa"g�3''gymM mla 3 a�mQ m c a ' =; ` _ aFnom�4aginagN.T�o3Ram a,c mo�3�o�9m�m'=3m �^� 3 o ma' 3 m°n m no'�. m3 msQ. �E e agvn�dV�=c VIEM0 lIM.amI ` a @.k0n.ga1fad,goe �'m_ Voly?�mg3mno IQ Z0In o m .. i m m �TS6i�UE'Eu__m°2m£°=)ca"°°.o�°=c>n•, •E rn'oo �.'.,.��'m°c'��$'nE1,vmmm_ ''U`'`°c8�«ln~rmU�� �c�° m e"a_m ai AUm£cmm�vF,B`mo?ccm ySoN�"og�o�U «a°od�'g m:m = dFg �d m"=voc u«'E�g 2mvi E�tm c_£ano�n d V� Er0r9EE o00m � " E E"am°`m i 0c w°0au E£ Ec��amW nN mcEwi"° ',c�E�E_m«aHud� m9E r9£yrE % aE�m mO�E£�a 00ca"auoo mcaE c IENnor yoo'i N°onAE oacr££ a3~''FmE1€E$°ug2 i ££4m m5 E�:EBaE �ao_9,Oa wa=E' m£mfie0c`ycLcE°c"58>w0"m=u=:R2vam Ea5;M2°'o •2m�E w� 9mrn0 E d E—m imaEor "'aw.E 52 i�m 8"ca m,m �''_ a8lnc000 d �c° _ El omE Em o Ei�E t'We`om`Og15c L�o —'�m omcE„cc�c En@�n n°10 m �� Tcoo`a m�C'EmE Ec om o``'�—a c` M���.ffE�WmE~Cc u Ec Ev'mUcUsco o`a maU"" Em m° o m om` l m z z z '', z z z z z z z z z z z I I li z j z z z z z z ! z z z z z z z I I i I i I z z z z z z z z z z z z z z U U U U U U a m yo S � c 5 ° $ E c £ 'm m � m n c a a Or «_ « a a - m m`iga E c o .e o m a o0 $ 46 c . _ e £ a c e $ YZv -m E ,Lm,« m a W S 0 M"M _ = M = E E m E E o E L E m02 n�g EE m� me b b b e a 6 a" qa s y� s a 0t 'gz 0� W E c E ` m E o m a a° a c U a U a U m 0 Z E EE aE m e m m n F I I � m c O E a a m s = m s E� =m c m Am rE ES m E� E E E o m t t 0gg U y y oU OU a` a n z 3 8 I I I V 'GI L o0 on onnM 3V 39! 34 c. O v. O a. o 0 3 Mom 3 m �0 of 3 Sol it 3 = �m nd ro 3 y asu I 3 3' S $I m m v a n m m NO 3 1II� o li'o d $A n of .a m 31 3 m m j I � gV 3 1 3 A M 3 3 NO m 0-30 0 �0 I aym g 3 3 N N S m E NEI v aNO FNO NO � NO3 $A$ 3 3 3 NO 0 NO EL i � 3 3 8 o°° o 3 _o 3 � '33' °£ N .14 ° �3 �. PI. �a 3 �i T I i I z z z z z z z z z z z z z 1 I I I I I z zl z z z z Iz z z z z z 1 z gma�m m 33ma mmeo'�33� 3�3 Up Em��� �''s. � of osA �0 go vm_c.0m.. doon 3N� _--NO C -- g3_._._..doodd III El a � P �e _' ' 3 te. ' 3 3 3 c� 5. �= o" ?m.m oAmmm 3n�, z=° I" - rou — �n�� d�mm8 ja n.K ;'aid -• =m"—d �m mm �. 3 Q�-3ol-s gm'a� 1?� �$.0 3 W mgl— m e3 E _ g 2. ".in A' mgn p.'� '$.m maw n E'er m'� xa3m m�9 �� v_31,m _�� n »g �.''3 _ $'3� 3dm 'vvm3_°g sM oo^m�" m'sc��s.° 3�a1 d O,rN g. M _m5iom'� 3' a m?SS' v3m'o n's. g '.m I17 a"I �3B. Zvv- m�'a• °m ��o '' ,i3 amumi 'o g"vo�•Zdood'dI'm 9.°mv�'.o ®NI wd00%, ,mc^m m'o m^$�a...,ngoam �m m9s-'o' a'g° fo"^®.R 0 V I jm�3 om NO 34°"6O 3n3 m2, m'33 i °.10°n a3e '119_'Og i2" � Im ao mg .3.5., 0 OM roo IO�mm,n�al. o $ �. am .m , 3 _a O �.0 m _ o $ . � vv 7n N o e A, m 3 w g�l�or`+gc v_ v m ='� ,g� S'm° �s.p T' m3�.'o- -61,X'm3- 39 gm-3.m IamMn ggoa o �_ 3n aon W odood, =m'T _a$ dodo. ZN`a -a 0���Sm 1D. 'm 0m °� am ammm �Na� oc`E'i SN mg3's.a o`3�m i'a �'°fl.dj�°o:,o g'.o o'I.c amN �e c33o'373� 3. mp1 ,.m'c'^=i N�w z l ;m m`'��op 3 m'8'wm°c '. . 05°a; �Sm smjT off• aANa l an �p3mm�. mho 3''m c 3�g g m $� a6) c3Q�mi. mmg.'3-° S6, =mms° �g�3A 'dm$e g�a Sa �0L 3:1 `"" 0 0 v' 6m ' mm M g'= 3. a3��.�$ ON a0 12,. � ma�oN�a F as �g$�NO A AaNFL d'I a0.a�ma 3Sa. 0' 0 Sol 3 ON So 3 o�pSwo am cr I 3g 3;.oal ��� �� o dm ymg ,� S3. pa" ..om ll'3m au A� 3� `g FL do, o-3mm s'm^���o ��1O 4.o ""M`��T'�!. m a�o ,oE S', m >. 5.� m''�mm3�fool. dnQ�. 8gNov�f� ��_�e°1 $�vp�s aa'ml amp m %m e.; Is N$ o.a �Fo m33 'm roB �m�a'a �dood,m a�»@0�0 f NNO 0 mG. 0 Z.ESm� s.o di A:2°O II'Iicm a Wm0°�_E� '�zz a ' dNEm � c Ec o a12 aM°w IS m m 'c�EN u .gu mmMm00 s ` m eE m'v cE mEi25a�EE _ E j- r 0 WEEW Z Z Z Z Z z m � EU � �Uo n o ,m. b. F`8o �m o----„o..II II =wE �E m Y® IC.aEY. Eyv vE. `'$'@cz E N�c�� W 'o M0 �g ' $ s Eg vgaa cmE' = E n2 °ul E n . 5 c Ecd Eooaa�=mfm•BC ma ° y VNWU1 i'aN N mu = m me EE`WI=III2.�m cE.m „ =Uo Z Z Z Z Z Z Z z Z z Z Z I Z Z Z Z a rn uf .y g 3 RP P Wy U g U EW0 s c E U U o Z ac L U 2 t v AG LX O>�m` v$m-Uc w�3p 'ws �'�J ub.m.• 13w=Li c9mmu m o�sIyBNm lcmcL�m C,�my�, v$«ddm Mui vtCc o o'c2�wmo�'^ rvci° Y'¢cd`rn� mmmCc,9owlny`myom€tvom $nIVE cv`o=o un m In T Jam>m mDy n ;mdam�d m umJo vmmm« O�EMwclcPya$o�cvs cFvn0=0=..0�oU�o N m «Nwm� mwtmdm'c IVIIIl£No � c n 'N3nucd` � Lmmmo Er d °w ;Ddaaco cwELa0 a-tsI*IIs o y� a cc�v a E`d« .daaEa aiFSR Fw'u3c�$ am�° aL <0E v� c� � � N a n LE¢o %.9 -= c c�$ wo NLE. m _ Om mlmCwm dCNa�d "c 3-2 uv �r $aMIIIIP '°vF n0a's�'at ` ueo 9 E IDIIF rnr?c arnNcce uwcy=miv $mou sQ5 ccNcmnpo _�d' am B c o m m9aPso rn E$wu a L) 1 Z Z Z Z z Z ZII z z Z I I Z Z Z Z z Z Z Z Z z I i li I I I I I i z z z z z z z z z z III I I I. it I I I U U U U U U U U U U I I I I' � o O E c E w n_ C t � o N c n w m � � m o m am O Z u d m y � d > E t as ` m d tumi H d w 3 N o a d d N F F « c c 0 0 O N d u I N Z Z Z N d O o C N d wu N rn c m rn >o m aw n $ m C d d m n = wA yac J O yd Q go m 0 0 L N o � 0 � o a o� aE E m d y M m a m c m N c m o d a E d h c u'i C U'N •� d d F a nJ I F'o m W 0 0 - I N o `o a a` N m° m g n m w c � c � y d c y w m of d m E ai, ° c d E� 5 a c o o N a N d mA v o c c Z'A m c CC a 8 d N S J > > _ 9 d 2 I- Fac m m 0 0 v m 0 a I a d d O) O) m m c c p� O Z � p N I � d d !° fm m m d 3 m N on d d m m I c c s s o sl � iD d m x = a o a m o m d 'm 0 m m m Z Z Z f0 p J m N m m m 71 =m mm=mi =gym 01 ZMoml mom 03 aMu= =?�3 �m Nm�m; s=m a=1 =ye o N m =• P N m P '.O. N m P c_o;. mq 3 a 0;0 ds i( a p d C a _ ?d wo°I m m og xo n 0 �^ m E I, o�m mN d o' 0 moral, 'mm x 3 °S� ma m d o j ° d 0 3 m o �� c> z Z n z z d N ou a d m — N m d N a m m < O �3 F3 m3 m3,0<cd3 m•m am am Imv lad3dml a� 0 o N v. .acN� 3m �mi sac m m a;' dsdc mdm 3 m •mop =Smoi o m o m m e m o3i c= a m m o Q n— d m a gxc .. aM m g P ^ .� 3:� m m 'v m.0 `� 1O m Er H v mm w 0,m o?I �p1 ad g =3Nm o° c 9 m o f ci m N -m m °m m ZT z z z z z z z z z z z z z 0�nm�.,cNNa,•`_am".•-mf3oo�+'.,mo0�SmndPgom, -'llI ' a. coma='1' . m .mQm �,o mmmd'P°��=-�c^'3N'm�� mdc#�m��aN=m ' m}l,vu5 �.��:, .��•a=mFs �l,.�3ao°ioroacm 3c3� 7k..ocPm'` q. mEr o.ma moimm �m o c04oiN0° comma moa^as3 �m St a°oe°mmoa'�pm��Rn Sa0j°m�' — ���=�j=a�N�F• nsao'qqN>dF : i°m °co 'Qgpm i�uSN=I ofac aN m ,��34Lo ammdco0m0@ N0m anma—a=c=aro0910�m �mh �. mmmmm mml ==o''. �a0cmOa<Nmamo�N°uIwmo, os�3m3mg==3mmM p.�m_ Na�m'm'<m �� 0 da �' W 3Mom0 33 Mb a0 'm0mn g g_Er NM °mw 0�3 3 . = o m m53 o' 3a3 N= 0sd m 0 EP o olmN � nmggmmmma=a�e gm =30N3 m am, , 'amc3�n°3�o�cmo.c'ammmmnN°cM onnNaaRL mmNNm ;°;E m" °n ggmanm m5nw°"a o=ac 13 cww$°1 « 0. >mcw�mE�r"0a�Cou'1c�.0cmNn''Co lIcU . y�, mmuci �aw`ro'Nrn�$—mwn v�Fc caEi 'lU= NLwmwa°c wi�• aa'«w�dw a c - caw;�o vuN Y mawn M,Sc0 ° °o dm Ic°wu uco�3o Ym�maocn$w��o0EaCaow GO �oo`�o � c�ta�agvaca ¢¢t00=5;io�KTmaM 0 c c IpC�u°c°w�i a'Eacw3i �O�°o °�i8 la ccawOcami0E 0>mv—'wM0'3C10 In0 w ;Z,v=t —s.mLsum o nw$�E�'EaE3w�a0moa00 0o noE@v°0aiE;NE 3itc 3w�'o uom'm ;9 c y��m�2a0irwo��—�0Iay w o 0p_ 0 S _ O lat yrv�o0m�tc 0 o�0 au$3E m�Eaay °yR f mmNo�n N s� 20m e w cc a E° 0 E "a w ct a 00 0T';2 c�—a o • a du°wTwwoawc06 moc 0a ��000o wo03oE0w=0 0 o°Ew� �v• wwwucno goam o w Ew w w m o z z z z z z z z i z z z z z ! z z z I z L t m L 3 w c m I o � � c C C c u c da o m w t $ o W T a c .Q m a n� N H E w o. m w aci z U L c C C w T ° a C C C C N z z z U U U rn m 3 a � m oa o o B m 0 a c � m 0 o w T m 3 I N $ T yy s 'm 6w dig a T � j iYEEwo C E m � m 3 o N -S 0 o w $ 4 w a a a w V p w a w N $ d € A c n oc�a m 0 `m 3 W H 0 c w w a E c m m a;i C C C T a a C C C N N M Z Z Z IZ Z Mu MO oo't a a s N N ED m N N N N C C N N p a c n� w3m 0 V N N m m ^ m 3 d A� a S m= W C — It m t�i ? < F EL m 'm $ Fr m p� EDoo 0 o o v m a N A 0 _no v _ J �m N oc m N s m N A m ED �- m c �. II m J ms H v N m m N 0 Go N ED = o a m o 3 � � I m i Z Z Z v Qwi 0ED a m CO C C j J N N C C S Go N nnN N � ED ry N m N ° 0 N a N 3 3 c N ED H m � N S < < ED m m ED I c 0 o m C ED c J � m Z m J Do a a M v a I � � I m a J m I Z __Z N A UD N N C C ED N N N N ED no o m v m n m h N v 0 n 3 c xa Nm ° (/ N �m H0 m m x DO Z o m m m m 0 h � tt11 0 3 m < m c a a o m J C m N ° a o 3 n m m 3 ED 0 0 N a i i z Z z W NCOD i i n N DO ED 3 N m ED ED m m C m m J m m N r I ED m — J ED c S S J j m m m m ry N 0 J� I'. = N N N ED NCmSN °3 0'3 a J S T no N m ED a pl W ISM um000l • 3 m m m ED v�= O !n o °p a n a o J l w 3 0 Na j S m o 3.Q D a ° N m C -p' 9 (n N J la 3. ED 6 0 7 N C N v a o c w g m o m a ED ao lap o m orm000 m C)� C� o 0 ? J > d0000 m 3o . ED w m m no op°=, ` (m)mv m @ m - n n n Z Z Z Z Z Z I _NoJSvo.. 3v°mm^JnIcJ�n T ..d Dw�3roo n s oo-m ms mn Dm �cm 9?m,o n pi (7 d N �. c m J. n a 01 plO ? '° ° c. a w m S O _ _. m N J c1'. _1 — m J c� v n � N m J �p s• 3 CI N m v 2 0 to �u J'' z j m '.� a� �i m G� a `" 3 p' m� �3 m 3 � 0 n z0000vo a s m� no Fr. �' � c 3 0 a Do " 0 'S' '- c ri y'� ED m 0 Ss0000 m 1O 000%° m o w m J m a d �: 3 a N c >. V m < 3 0 v m g I° 'o o w m oM. �a� Doo'..vco �. �n 'm^'J°acl ��'.gomc�''I n�JOm 's'=`m o139 o'.�c°moa°��g,0-�'vi. ma-O'�N�'c_. o<?L S° � ym ED N i°. � 9 -0 � 0 = s� c ED °'� c of � n� �'1 .1 m J a` I� 1O < c�. o o c000000 3 ?ii o' � S. Si P a m p' m a to ED =m m N ED n m a s '00 m J m m l°p a N m m (O m< p1 1, o ED n n N n S �. N _. �_ u o 2 0 3 J J c° K n N fl d. N a N w o 9 a t= JED m C 3 ED m C _ m l 0N m m pl m IN � J m pl j m C Er 0 _ .0�»��.�m o.3i�v'n 0 ED O cam Jdm °v a�T m^,,,a ED 30< atoa m'�'v Jm 0S ci 'm £II01 olll 3c-0 Doa >•m D�� °-m m'm^a _$ m 3� r01-'n �i c d s m im a m m^ a it 3 0 5, 0 0� c go ololor a 0 0 G N vo � 3 3 ,7 m 9'no . C °,> 3 ED M 0 a m v�� m o 01 � Ja aN. 0 aomo'l pNc0o' m�'�,m�No mwmmik na c`'b inn 0iamO �aom.� 0, 0: 0.�='o.00°�c Sow 0 0 N la YI O m 1° mO m (a JoocJ N O m °; Q v J J m J; a _. li �; j J m ED 0 J. a J >: a 3 «ooidmm ED am o� m' .�OF Snm� m;CcIN�!°ovx-`�cfiKia0ammms��I'N'�p'to o�sc'a'0'�p�2 ED 0��'0< caJ"L �,�N n L�.�mRa � �o��-pF'�'da�', 'J°�rB= °a'ZMoo<v �v�'v-`"3s`S.�oZaS� a.m3�.a�o 4'0Np'�0°�-�3 ?rS. p, li 0no -oN0 ai3 Y) ml mo dam c. JQo3 ��imm Wes' ED 0Q.a J3mo umim pia°v J JB J �.!^ga �s�n�o m � -`' 'mp o'a ��nmll 3Nm�vo`Jg _hmnm' �3 E*r 6 3'�am�^ w�maa .cPm a aS� .2 3m. a°'" 'a NI 9- R vi �2 m m o m '° a m N aam 9rn cd _N d - d idc U�LCccdi �m��da ScCcc- V•m'c�-> vL"d •—cc c' utvL;3 «a $mr.0 �d 5u-w—dn cddL°d--- i2 cNo vv ]d dam> °I«U-w'd"'�ddmcUmwOm ' d N°LO ca IV a I°o 3wovldvmv daE1E cc o N �u�Z9E pd`w V1 I a > d° IU E.>_ dwo � id uE c_ '2N5d. - u -� a� d uu >adN f '�d c�c «d C Ud f U d aOv Q d d 0 N �a �U 0�0 c E rnN N cO2d M c d Y w u � 'Mc ° o .O0v c m `dn UNc >0 po N.o EENNudodui , 12 0oc m 2L- O un oENdc o iy3 c v cJ o o $ nm a a m E o, w 0 c m aom c I.NddoOw a.ud v cv� !EY 2w v=d�mc 0 E'Cl ^rnaOn co°Nvml-�£E�vdd «d >,c0« _°d•cmacOEd G.-0Ud c daN'drd E c a N E dj d E mH OQd 9 C d `c$.C ry v �a�c� cvo0uSdd dda�NMe rcw °Omd od a`sm.mNy,yEcd«wY0 mE a « MOOIO>w «Pn oc °O � GmmU0 Io.4'STT«sa�mpyEvaF �0d°ccv0^w aw�02 mc°-�d«doc'u aT oaa� vc io` 0M d)avodud'Ou p ap d1noc=LCN IU Io _«>.y.w p vdcmm mo D l^ W vU) . o u a -co N - 'Uo « �U�v 4n m �od v_ 3 ydoUd d—mc>a am°5 '.I d. i z z z z z z f z z z z --- — —III — --- — ; I� z z z z z z z z z z I II li � I I I I Ili I z z z z z z z z z z I I o U o U o 0 o U o I U i I I I' c c Up I N c N- N E •O d d t m E w Lm Ld.aa `d d d `o y d c a c 7�� a c 9 d aNi avi t w d O M m ME m'^ 0 d LIIO c o E a�m T d a It >4612 a c c $ c ._ 10 cTn S`o oc o o V ° v d 0 y d > J E v 0 6 0 c u c 3 on adE n o ov d Ea C O r d o ME u a o v EP Dt c 8 o u d L d d d o pdd EdC mdQ t t0 oEd GN IS mZo%E ° wm a«E-omG EE oN d.O d Ld, i d Mu d c m _ > d N N' N N (-(pp N d L yy d N d N 9 N d N N L yLj 1] L N C N N N L 'c d d d EOu E.a E.dO Ec Ea Ed E Eom Ed�� E r j r y 2 Ul « d r c rl « .d. S« ..d. S J .d. N U N L --__aN N d d dN dN A dN Na dN dN N IdT CN-- d d Ld L L L u La N L d 0 rd ry Fd r o IS!�3>x N I c 0 c N c N W c c W j > j > j > j in N N N N N N N I N N C C C C C C_ IF)C C_ C C m m m m m m m m m m up Wr O p O d d d d d O a` a a a a a a a a` a` i I I I j z z z z '.i z z z z z z Z Z Z Z Z Z ' I O O O O O N m m m m m N d 0 i� N N VO N N N 0-4 �� H� S-4 3 c N m m0 LN N c N N ° < m ?g Pr 0 o m 3 m 3 m c 3 3 3 mom B•m om �m 3n' 5' d_ N d (/1 d S IO ^S W y N m m N = N ❑ a ° a d 0 Nam go ',i �c me c Namm o f N x am N n 3 m� Dn r•g. ad m c M Imm.�N 'N 3 N m o m N m m 'm a 9 0 SI C g d 0LT O N N G m N W N a On mN N c o aa 3 coo a a 0 m i I i 0 0 0 0 0 i I � �� CNNd M. w0 ca �_a.3 ,d �3d 0o. a90 O Pa �3s ro, �'o9. odNd"nda �c�`9. a 0 c P— C d° c'1 a N a < o N o n PIIII q. i< C:a w n N j 0 80 U d O � N d d o 0 d > > 3 ''. �No_•-mv °' dc3oi g oam°M. 00,..gUr c N.PaN �iNc 4 0' -O �D ct "N" N1D mN 3^' ',mC addo a. 3 da� CNN :� �?�cN.3.aQv30 °d°.l?d ov ��� d2Pw ��Ia S•w co'ajI�� <,°�U m-o°o.�om�a.m����wdN�'a�Fsnot o-m O°`1l,o�°i 3N 'Nal ad3o oolmmfol �'"a��Sm c' Qm�mo IjgoM9: >:��o Co. o.3 y Poma�aoNi 0003' �00 d,,�n 3a'Nod �S F _o Fa?0 dcm o.a n Na '.3S ESN nodo3- $c m oo..c�c Nd ° 3uNig$ S a N m goo »° d m N c N 3 m m o w o, a m p, c Q Z< °' N �� o N °f c' °o �' m m 3 1p 3• o m N =' `� v e, a o' m m 8 Q N d o °,yd 01N3N^� 0om�°oP3�'moaN N od �� 'n'N"N c v_S. �''.�d Immm'N ao �.am -.mom _. o. 5-i a 9La0 N � N m N a o .c'O Intz 4,'< H o9 <,g� Sd a� �N N = S.c`N" S a'-.=`<:o'n� o N o, o o 5i, of ram It �N(� �= N Cc NN.3 n.2g0 3 N�a c a�2'd -d=0D a`��'N o�(5tc� w50 �.m 4 0'-00.9�2 � 0 Q T d , N 0 0 0 O ? o C ?. 2 P C tNNn ^ j C S O t� m �� F m c o O. o d o c N 3 w, o. ? n° .N g d o °c' 2 S50.030 ��y�in a o, '^_ .�4 m of-�ao 0 N 3.N :dmc•iN3 �' oa allory ry�ry31 Po m3O m gS°��-m m�Z a �°^' d 5�SN 5t rd gN< 0o m�<. N O a O N O N 6 6 �. s N N N '� N d P a C (a N N N m P JP'N N d 0 3 2 3�c �,M 3'F "i 11 a v 0 `o M. a `S. m � �I 1O �. m �'^ 4 A M � 0 0 o N a m a H �' 2 F m m g a c. c? i3 ^ m 'v m c. a a n mac n' o ds1 �uNi N'l °%44 x�� gN `<� �d a o '�,a o m o o.�mN�c��1 3c3�oN` .(l'o ,< a' PImm. N °^ ^i F. li'i��H i,N O.�D N �. a NSaI O N- �6. NS'c-°i,� N 1 O v rS _ — o N im� am acamlILacmc 3€c wa' `c mwm�maTi U mloPmtd NOm me-11 °9crnmmo iac pa ocoun2o'm vo$v aP C u QEyoo v6 �_c>N is mo E N L omc m0,_-In �c 0 Q. aa25 No�O=°a OM 8cmua 13M-0maN>c 1 "ME 12 Lo�a �wmvEEm��Eao cm uvmm '��`8'uc ao56 ME w ' EIlaMID 0 M '�n>aaw'ococ� o �lI NVw3d a€v4iow�0c ycO 0oL 'a2 d >°00jFN �n.n�° .E a5a�wc�a E� cauY�-NNam�U �E arnmuao Nn0c�0 4' y0oMo2o,=, �88oEca.0 0mcm0 12 �Ao?''�LzS U_5;0O'0 a C EO C=.:m C N mu = cEuMID ME oU C -N�T cId wyd0MIMI EEo�awEIlawuU�'Smm'��cAu 9 cN�q�om d5iv15 M_0R NmNm Uc cUNm 0m10 m 0S0 E m r I z z z zI z z z z z t t L7 3 J L� L7 z z z z z z z z j I j - z z z z z z i II j I c m •S m I o m �c ma a a 0 0 y o m a a C C U T w O N cv m a CIA o c c y a 9 c .2 ° c N m m E n U c a O1 m «O mE at � i '�a; p ' m '�'o yrn om a« 0 0- M.N m «qm o b CU j L Uam m0 m N n N m N E m aI E' E E a EO E CIA 0 mya ' m� I m I mums my m MR c c c c c m m in m m m O O O O O O a a a - a` a a m n n I i j z z z z z z II I z z am ^O N N N m m N J J m m N N i r c m N N r i � m m w N � o m �2 2 w N � d. N 3 n Z Z Z �.1 Z3 SQogam30� ,01cnamma �m"m0�m ^� `m3m a m D o G faaaaaaail '2 a N » a m J {U '30 N C m N N 0 a wPap m �xN mR__=@ o�_..z rn m Oma3, woo 'm QB, 5a c cq '�a3�p�s'^pmmam v� N N m p N C B 4aaal2 210 I Nam anammol 3 t A ry Z Z Z oO�No°°x3,o0(m(((ry1111(m�'°ow o�'�mo°�xg3.o0(�((ll�(my'my��w N O m N N O W= S N C: N N N ry N O d LS W? S 1l� C "NN w'c 0?=z �.'"aM �O3 'J�NUZicOT?�D am_, m0 33Zo�mrO-'m°:5 y° 33ZHAm rO-.0°<, 3� m n m O n °a m n 5 M m 3� m m m o n e. a�� 0, 0 0 10 O d w»° 0 6 N L� N j m » m O d d» O O Q N N -a j w fn °In a,w^„a' c m A� ° am dl..°m awa ° c m pm 0aw 3-£ 0or a3,0v �'mmam �rf NNaaaaaap'm9 �m°soma c n a m°o ' m a m c� c c� a m0� N a m a m c� ^- N 00 ou 52='m ^ N o 9 22-'� N 'mow ao,z m mmm s.¢m umi 3n`moN poaa"I,�"m° xx�n H mc3N��,m �.60vo�2 o' 3•m c,3 vi = =4.m �.oyNc S. �w3A. �Z 'm w�3?v3�hio Zw3�ul .°z w 3�3?v3�� 3» m Z ' a» o T a» m Z a» E W V n N m C ' N C ^ o w Da -- x 3 i 1D m a ^.c m a� x01;uo xm mwv3 3 0 o :Z o m 3 "" Pr mO,N9Aax 0 m N 3 Z n Q k W o N3 0 O 3° 3 F"" 0 5' �°2�i^�= mmw w 0 m g a jD x N O a J N w m m $� N Q a O a O 9 N a ° c N m S 3 0 w 2 3 3 3 0 A 50 m m a v m q^ z 0 3 c, = a o B ^ y c 3 o c <Nm "» w. o w � a 3 O Z Z Z o�fO0 ojJNS o�mm Nm m mN°09: omTma a NNw'co�?o=am3 '9 y o�'o332�Awro "m0a' m'$;?mmmN �c m a dip 3 m m o a w ° a a m- fs' F N H D of v' = m>>� a o. m�ao0xO3 cdmm c.z aN3_aAmaaaaa aB.maaaol m 1Dcvim -0 0m°5,m g0����q 0 ° 0 IS c c Z E a c p = m m m m E n m 8 yq c w m w m E a y Q a w m aci m E n wc o >�vaOn�Wao=Ev01t >°da mTpn��in m=EQa't >°d_a�m��mm=EQv:c >°damc3��o=Ec°�t 0 L`> c S S w o ❑_ m N o W �c m w D? c= S m o ❑_ M 0 C3 0 Z.5 m T_ t w o❑ 0 W Y w i w� —> C 2= w C3 '0 N p w$ wm1p�ip'c- `o v`cr v a'Ti°vmO1¢N_w€dv Z,u� amv 10 m�Ny€mv t, p £'a:a 4p wK«oN�€yv Z,>> v _ w c p xN $lq� .p m p w �i w 3 u� c o= 0 0 v m 3 m l w p v c o t u p a m o y �i w m 3 w c o 2$ o v m 8 b v 0 O 0 c t A n m-¢ N 3 L 0 O c C t 'A 6 m Q N 3 V w O U C w F n O N 3 L w O U C 10 F 6 C O L v o'��U �t nli rn� �N �v o yKU N'a� �L�Dc E(b My o dw 0 0 a� rn� �N Ma r'ai�U m aTiv mS.. u! m m L u.m cc Al U 0C oc $ E m N L u� c 9 N V a cII U d E 0 0 o'm c w a U co ^ t fJ w °' 0 `° L ��j`= c W a (j 00 ^` t'fO0j w w m y::w wucd NUawNva; vmwwwc c_ _Uw w...� wNw $vm _Uw"w"E, aN« 9$vm _Uwuw"E v w w wN awnZm a d._cyN aw 0Zm v w w._cwO. awnZ '> c-=❑t wo: nZ`E E oa '> c m=❑� m� nZ`E E N qa c v_❑� wK nZ`E E N oa '> c_ ❑.� m� n25E E 0 ownNv uic o�w5� o$nyv uim t0p0Srii o$awv'"c co�m5 E�Ewc'-"m 'cp�mc Na Uw NWN >« S =Sp-u�� o m�mcn =Q m$ pQ m $�p12 mo$c%n N m$m 0 O w mmc mccC— mc c c m�oSc mwoEc c.c$=•yp ma.A m0 'a w ow$oma w QaIr ma l% 0 m0 n N 0 5; u 0 Z Z Z Z f I Z Z Z Z Z i Z Z Z I r 0 ' w a w 1E 12 m c m a $ o) W Z 0 v w m S ° m N C 0 a m x.E W K aNi m 7 N C C 'N m mN N O O a` a` �I r O d a a v c w E o c w c c g t < N w c c a c A ❑ m €o w u C N E U U v v m j 7 m � v C C m m I N O O IL a i 1� O E z z O m H O�� N ?. 0 0 n• W N N NN z 3" =? 0' Am M 03 .a ffm2a �Q'0mc?H 0 Mp �^°�a c 0i m u10i � a m m m� �ZaxNa�• z 3 20 N,-. m� 0 4 a o 0 w Mm 32am�a»ate m z z z � W N V a � O O O N N � N m m m a J a N N N C (ryC1 J J J N N N a H 0 3 0 2 2 ,n H 0 Z � a � O � m m 3 E e a R s n m s � < I a 0 o m 0 0 m O c 3 I � z I z I z z z z I z z I I o mD_ <_c 0 m D" x»<c _..00m DN_..x»S.N_- Pr C �o0mc>0N3•po=mNd a0=m=30. gsOx3 oa o�ffl '00x3, o= 0n 00a �xo �m�jp' Nc: o�m"�x0"d M'zm0OM m0m"020rmm@m m0r"na %N0z0"��oN'M'3 '0 �x!^z0"s�2oN'303 ,.0 mmm zj"s�203 oo 332$Am rO0•mmmftm � �o'33�a �d �p=��5. y 00i 33m rp�m�a 3?m`D 0O� o1D—in�'d�` as 3?moa 0. a0 aas ,czm�a OM wam wo1D�m >>a' M�Nam », 33nw3Na�m wgn •0-mmmom3Nam!^^—NDm �.. 'a s -p N A_ o aw �:. ro a^a c Mm maw a a^a c Am maw o ?ui D»uia �> >� >'O ?UV voi D—oi �� To�q —Q i4 a� V,.. D nia � �a �Q y o ao ?M� cvmm a o5 ac �+x0ro2 cd0 o. B as 2 1Dcd0m c4Z a� _ma coo _ a c� �2 a� _ a c�0 n m�N c�,2a N xa �2m H H mom" Oa. O,za 2MM Agm � 0 main 0 aQa?Ma z`za I �mc3=��.m S.m'"yNoS. smc3?�E?, S.o �m�os. ?mc.0 x�s.m c.00 o< iwm m.z oaim.: m?wm?mo QW3olZdd'c m?wm�=Roo„ QW<3@?d='c m?amcmo a»� m� F a»moo o»� mz g a»moo »� mZ F armmem v =v Il�v� vmm a ;2 0 Y c 3 cl> Lu u o p m N N N J N C N li O L N J' N OI yIN 3 d o> D ME 0 m 0 0's u a—°IU 0 c c LLc°'m m>c.me o a�"Cl mcNw omy 'm a0mIpgvog e -a ° m w r�> o o.�'c E AIIi.y c m w °D� 10 E in �I `oa t n cw UrO m�:a�vyu Ti 8'�°V% amy �'-ca ��nEc m�• 'm u U a o U c o Z Z Z Z Z Z U U U i L U D j y9 IV O y IV J N C a m ' m � a >: Q 10 E 0 0 � ; 3 m m m u c > c D C L U m a m $ m o T N T VI N b N a 01 01 C ryC N I H W N C_ C �N Ql m U O O a` a m m � z z z Attachment "B" Technical Requirements Response Workbook [ATTACHED] a) Mmw E 0 -C 'n E a) ro c . N CD 0 E U o c m Mod a) a) C a ° °D cco o o a o MOMMMIN a)u, WOMMMINo ° O �, a m L C N N C a O 0 U) u O E N � 0 m McMMW O m °' °3a JU a) o f cu o E O MOMMMINU V O 0 U O C m O a o 11W C 7 U O 0 EMOMMIN ,COMMMIN O O a a) cn U ° O cn w Mp E c `. a •- c a m a a) a) N c a) ° c om� �E ca° .c E c cQ a� �E aU ME O Q x c o ° C a) cu V ,o �o CA ca O� ca °E noa Mmw E t_ +O a) ++ cMMa mMW O a) c O O C M o a) u)° _ A a E a) C6 0 MMMMMM 0 a cn z o E c 3 � 1 ` O a)C 0 (Q O m CT (n z N �t7w o O a) ° cn) N . c ca) r. o a) a) MOMMMIN cn U) a) E` «• x O CL OMOMMIMM V c a) 7 ccu -Oo 'C Clow a o m > > �E+. ° cawc Q- ° 07 3 O ° ` U L) >% z o m w a) � a C ' O cca - EE ME CU ?� O O m a) m D C C O O. C X '� C cn ccu O (a (6 E a a) •+C, O E C cn U as � 3 O a C MOMMMIN w 0 CO v_) ° cn ° ° ° o o° s a) c C U 0 m tm C'a C` a) O a Cr E 3 m O¢° 0 a U' ° Ma cn Oct c a o C j CL ° >, V 7toO ZMa c c cn a s cn o �O U a)—... c c -a = m c a uoi >MOMMOMME aci o O O H U O a MMMMMMMt c E0�5 O^a)Z c mmc.cz >` MMMMMMOMMINaax cn co 0 o E--E Eo c C Q 0 r C U) 7 �p cn ca ca (0 O OR%` "' ` o cu C C. O cn O a a 3 C N, p 7 0 C 'a ++ a) O }; 4; G) N U d N M 7 a 0 Q ° ` a E E 2 0 o N O > 11=1w o co a ai ° V a y cca Moo3 CL cn cn MOMMIMMO = a) ,_ O = E o a 3 V 0 0 o c�C E E soldhoN s O. °' a E a ,N D a 0) 'a 0 0 MOMMMIN N c) E o40 co dch as ° co0oa)oE�N+,° 00 o O Qa c(L ALL m5 a)�� O a) >. ca 7 O d LL � a N .fl co) cri U 0 to Z � N c 0 0 ° ,:1 1' PC)w o cn cn <�o am mo O cry (�D 3 m 0 0 7 v N N (D ((D c n S O_+ v n O 00 N � �► Q O �IwINI`�INI`°IwlWlwlWl� D DAD DEG G'�G GAG ��G r rlr r r, r,ir, rl rr Ir C CI C CI C C C Ci, C C C m m m m m m,m m;m m',m i D, r C m 0 of �k o! o D r C ism 0 of o oii o o� o' o 0 0 I I I III � I r o mt N'^ cl a o ( iw E z. rn 30„E5'`',3 v�a�l_ um'�ac E TiEyy`'a 2 10 '3 EF-c_N0 Ind. rii3U'm €Nam m.o y. Ti 0w! Z`cmm c to rnallo� mw 3mai l:,'I ao-8�a-E IW4.cEmc o0cc`-um^F a ucad v 3 m — y a M 52m wo0y-CIO cw.^a c°i�1aup a w loyrNEoocNjainocmom �yE ovaoccm awm miTV cN �U vm.. W._3E Z.2 am ol z z z z z z z z z z z I E 0 FE .mog6o y m 8 mo w " a i 0 a Nm m aM 3 E m _ c Eo p a V 3S m Ca ' 14 E E F E I UwmomGo t 32NNco vcwo0Ma.Ld rnTmi 1111 ' c ooEc oum>v � coaE`°avo-Nm�°cmt E �awoao u= a uo c w m0aycw ca co jao o€0c =0wo �`mE yc- i �Eg o' co,�m EaEccaE Ewt. B. IV Hm'am E 2`5 ccvca a t m;o w 6 c w 042 "c EKcv2o mamm au m o w E '.0 mnV.F 0Nm €OM oadMWEoNE6 0 a4c N m Q. U N—c0a iaya—,a c L �c�ctt0=a o a °ao ANwm �vm3 .wN u a - C wv y t m oa E 3� 2 T � n 1O 0 °c q o A •2 moo, mom n E � � 3 Q a' 3 '^ 3 3 or 3 � m m w � n 3 v' n a n 3 N f a a 3 m' � 2 � 3ool ai S a d o < �a 3 q 3 q £ r 3 3 S m c � < a ° w 3 a 12: Om c g 3 3 G E 3 m w. 4 o� � F 3 'n $ fir 3 3 3 a o a � a A m O - i O a n a3 3 � n ae N ° 3 3 a � 3 � 3 m a W. a 3 z z m�0 3.3mD0004c ommm. gmO nma=mGR c�o!N^v'��c m 'N aSm�mmmm '�Oc�N<om 9�:0I aNmm»3QHm=0m' v ��N. vgi3�m°olilo' . 7a°o1�v�a• mgfr3ao' ! vcN�pSi .amwZi�?,-a�"° :.=03 20?O' m'°?0S nmmooft°3vNo >ocN°=m mo0 o�mIm0A 3,am�mmm�m �coN moNo ia I..dS. vmm=kO3 ai•m'2o m cQ3nm0 <M mw � a SN-iam 3s00 0a; 1 P mmo 0N a?m momom ��mG0 aa md° moms, mm�� mom6a!m�pm'vo0—3a mNw'0mmom0moc<mmm pp�vmZ mcy�� ' wc° 3 caE.m oy av3 0 MR am o.m m om3m�Nam^m'w � mmwM,m�'Oo ao?�M n—2°D•m 33 mmemm av m2E°jg�3g�mnm-3sy�mN.5Rmm�o� Wo o oN 0 0^00 N�mmm�m3mam��N�^ ° a oma ~wouGm nm o 3, m mN0m mvmoot Omo<'mamwo�aN�muc o a°v'°-'2moosm v aE. _m°Mm�<-mv m°.c �,�d30 33cnd3o mcNmom, NPolm£mmNlm a ry o m23 "am9.0amM moorm<a ad�dz�momm. ".�°�m�Nm miN �9<0-3�w a3moa, � m<3 I MM mm moam ma3'oa'mNm $�m omm o o, n _ma3�Fm°m mol mol .. N m N H O m 1. Ev'm °'my m c 0 m e _m o m«a; scaw wz v'WN c c'sE mm nia vcmo c-a�6r Lm0GW9 iN .IIE 9 y V 1? c�lwm'E0c0Ewm o=; 000Z=0 i .ma'0 «' Oc wemctam0 a 0 mc �mcw2mN IV 0a cm_vc"LL : 3� xs o! a m ovoEm«m B °iaaDmiA a" N cc E m m , �v L $Eo sm,m-`No'�!-,c�c@,��°w o 0 U..,.v m w mw Nm•a 'Ea0M d�c mv'Is�mwm iiL°omu2m�aNliclm°N 20 mLl oN'u N:m>Om rnm`oa c(n 0 Mmm'c «Tii a2! w=o�wv,«��m`o Cm L°'°.,mc`,wt�w E c Owrn gal, 'i cE'v m.: w a mv« Oa '!�"«ova`ams `o m'0.5wm mmoE Ev y�L �LFo �3N°m�+ac dvmw mil = 10C ca mc7c �'om I'Im cm co E L° o Q. U 0 `o m m 12 E V a o 3 IU « 3 U 3 a m m z 3 9 a A 9 � 9 a E E e D � I � � I u 9 E _ N E z z U D I f f � a c x mCIE oa E01cLWramwm° ruco c coE c o newmo >> am o mPc c—ouam ocKe mc_pit m 0 a ° w m nE 0 wa'n € am L_ wo mv o,t mo accw 0m 'wi�a mm•Ec0 �a aa$Em w�NcEE6 o M vi�i °u C EE «mEc°u EaE otv rlyummacmE om E'a�`o55 " F o ° a m E 0. aL m K E� wEc a�a a amL °1oL a v min 3s o�m 'minty •ma�aui U (�E (°m$U min E z U L a F t U E a a a n I 3 u3 i 3 3 0 H 3 o. 0 � as dz c o 3 F c m [�l y s�� m �� n �, � S n° � 3 m A �• m S s m m� v '1 3 S ui !° -a= 0 3 m 3 3;m <^ m m m 33ao,N 3.�c am mad -^�. ° mmNc93 �3�0 v gm m'n'm N »om mm N aN Gamma =N msm'sm3, �.c cc <,N�3m -mom mnm'o °.»3NAm`�m MQm� E=.nm3m �' m smm3'ac3 o$w<2. 20 0 -�y3 �m3 om�c mhm0 m 3•2.o ca "nm m cc v°�o� omioom c 8 .o commem, c o? c v li 3 'a ?? o m m c o 0 "�. mma m.<Pm an cur NO c ommIm o.•m OO o.Q mmm� �mi3m�,onmo 3oo53 1 �m M%.* M A$mmmAm m .3 m'G _ 0 3 ° a M 4 N ° n 2. V A a S m m .z m o' m m 0 m g n s M m ° n 0 Nm7 m'ow i°$ a kJ A Z Z m o m d a m 3 N 3 0 m O m m m m ° 11 A amvm 00 mQ N N a 3m,c°3= 3 Amm o a° m 3• y 9 A O N C 2 a OM m Wo a n a o d c Q o o °c o n m m 2 S p m ,mp° n m w m�3i 0.m� mmml A-ry43 m' S m o:ms a'Z w.mm.�mm S 3 M. m N c M j N Co N = no no FN� m�H3g 0 _ m ° E ° c c €_o jC °ammco'.J 5m vy °.ap 3sm w��af'-cmo�mwoae�a�mZcmc ' ';o 5�mm nFvo�c-.m��cN_c�:cv a-:"m°�€mahE Vtio.c°m ai`w , ocNm 2crosa3u9:°• m,'.c-.�_�o �DUEm° =•¢-vamNmmw ym 0 = E E Z E1D'm c ,o wo m `COEo m o oco Um ivoC =moo.am w_ °otENto MN -.E Nm v my` E�Fam w m LU °5�¢m°mvra3 rn0 mcco°C'° wo n - Z Ewaav a cv lem ° ° LLm° a aamm v iUmw —Uw" `¢lm v C W m a> oa mm m U m-o NN2umEc"caW Svc vm°0aacc30Z ccol Ew0C w��5mEE E u z z z I > U U u �Q`o�oO tLm�NEvUvE��om.wE iilmn°aoii'°cm�F�m"oa3c��m0�om°mi aoN>;c ZE wCM ?mam0 a v my1232 >�T vc°mrn 0 m N O V l k N r ._ t L 6 o a E v a� ° tea m o�2 o 0 A E a mom d3-wm oc mrvUE'c0'�0E 3m=oo oE d,� $N'Eu a v 0 Ov v u o c am d y m N a Q o ,m n n 0 v w a g N U m m �1:m _N_____ z i z z z i z z z z U I U U L P L I y Z � c s - e w Eva .� E u r 32 I a 3 E C U u i O I " r' _ — x 3 F— " E E 9 n z a2 x 3 � _ a v R a n � E a z 3 Bna 0 0 ° R n 3 F F c c - Gup 'n c 'o N 3 N a S n S " G a 3 3 3 3 3 3 3 3 3 0 o n o o o o o z z z z z z z z z z z z z z z z it z z.. z z z z z z n �N�o n ]�a2°wwm•'�1m3><'cp°n 3cc�a. �Am^m33� :. c�mm°Mnmw O0 A3 0Er ca� aa, g0mQ 3 °mmD Zm °a m°Om30 m�o 0 °SiA 0 0 �m mN y°mmomco �waN c�o.n;Ooa o wxmxaa °no2a am Td�Bwmwwwo ao_5 3vErT o wo"MRmac =No003m0 ac s m�Dm Sjgmommom N"0m 6d °omm M.3N ah3 s�wmdm�^ u0 3Sm � Q3ico3mcnm�=ms�no1Dib=om �Wm yA 00�S 3 53$ mn3 n o m m3 cNan �Mu°. m2°oN-.°aim ao ao9cn3acm a =mo am°%3 c^m'x3 t m £ 0 ^nno M'm�� u1Di c3.�=0 oC muni Zv EYO o: <;nmo o33.m*M m c G a s a s m w (1 ° o 3? a o n 0 3 o m m^ 01 o d a'� o w 01 m a i a'O m m 3 w a. 3�rvfO m m0—Hommo " mmms mm,t n0m°om�$io05� � . imam m a m 3 ommom a oo d ° } ^ m m m )0) ° rn`w�DL no O$ o�� yE�p y _ o_E `row B0 O N N N N a 'O m al -w0 C p N m E 0 a1 . L N° a w N C 3 « N N n 2 .°. U si N >+ > N .G N C c > m C c V) .� a) N m a) a) C J al O W y' m C v= w c J pp E v c v m 2 d m c N d o c J o) N 'p N c N'D w .c c« o N - C. w N U o 0 C > 0 3- E a' J d a1 D J c N C C N C O _ J d N al Q. C 'O C C V 1.1 C W N> y 0 a) N M a > N Ol V) N C a7 O 'o O'D N m L I c N J L N Y 0 a�n' jai ''w a)m310 °�caciooHE au°1i colim°= °"wLcm umiov•�vi� °"�3cc� a,2 �- o- E -'p w A c° o c L o a o J u o Y ac Iv ° c ° n'S u° J o b o a• o v 'E O J� N •' V O •l0 U N N C 3 V N m L v£ V N '> Cl — yj L C N N 0 w N« �� CL C l0 N O J gyp-• � a E d) 2 N o Q' O aci 0 nuw v E a) aa))'N d o °o. a) �� t 0 r' I'ac �° c-' � 'v o o-N O vi ° a N° v E� o � N -0 ID 0 CLN _ 2 C o N la c O C 0 a o O M N ca C F o F m U 4) f0 C O °. N J N J i p- O N c`o�noi�° mN°pwNa OUEb°�aciE,«°';gym 'o�0ov �O°vM�"J 'o10ctE�y c« wuw A38wamia°)oUywddm3 C ac)O'o{a{p0 c0) diimE$ml.CUyU ?n lyy:°U vEI c•3 a N L C W N° N d C a) w y 3 0 p N Y0 OI OI m NQ. 1f N cli i0 U W E ..p.. N:t C c OI N yl N« (/1 C C c N'L C E.N. - al N p', 'o C � o~ � � � o` ac E v w > �Ia o.E $:� � c ami un° m w ° w uU � c « 0) 0 0) c ab 2UL'y w � aci o ml Mapn 2 c3C7J «•°-E0) `o N�°mo da J'm� oc2y o• >Ew�4) o oado rnoa• Q N y {p C' C C 3: Y 'O o', > M of O n 2 a 'O W 'O C V 10.0 a) m e m « u a) O. � N a) w N N '� C a) 'b AN-• 'O l5 f0 U N 'C w N N p U O N L W O` N c Q. l0 a] C . o G p o ( cp O i0 yj O. E C O N C p N C m N C •> m •- c_ N 10 a1 rC°. N L �` w N y :C N UAL «° ',V w 'yam' >= U a U 'O n.v c yc. of m`o.iam.a2, aU>.o. Inc aJ3rnmU3 o c ° �a vHnwE Nc 'Jv °u 2°m la1, o°p o 'N�°' cL 0 cm c�c o� Ia�yc°�Haw°HU'wmwMIDv uoN°oi 'tnm�oca N OfT E�v 0 in 0) M mm m C` O 'N 'N N V N Ol m 0 ai N C al, 1 C1 m a1 w U L O W n — U C '° a) N U E {np T. N- y m w E. m a N N N C m y C O al U O) N C C~ U C 0 .0 a) C O n N E w r O C N N 3 N J N :+� Cl o V m m n y U _ U C a) C > NcmE� cJymmc m ccoacoN _muiJm �wJy c10i cyd '�U 41 E �Z 4 ;� 2 m ,c J w a :� w m m ._ o m 3e °� .� m y rnL� t- m E E ,_ v N a d '•? t w@ m °) v :N u U°-N-a-IIU�J~o CC °U-dmD. cc EIUEE-oy U2waov ,�°�OUEw �OcmtN ''m° cwmN o0 U U U U z z z z z z z z z - -- - z z N CI tr5a�'om�cooWu^ T,rma-o`0c , z z F F onvH�c'wac°a0ai1 z z z a - a_miaEwoancwono Y U N Gaat dy�ymN3Am Y U I � vsv.pt'd 3"u�_wvwwi 5'iim�wc°mocoEii' z z z Cl) o«0 0 0 o o o IIIIF ma IIIIr °11110 c u 0 Eg o a Nb E E E $ o•zi0 IMP u0o Iw 12 m m m m i z m m m m i z z U U m m m m m m m I I I v v o o o a A A N N (3n fan N I I oMum m ^ = s a F H obi o o m m » 3 0 a 3 P m 3 H a 3 a m 3 m F - a 3 n �sd e= Md s o M � I'mom . � d 3a oa .» m a m S m m N M o N^ m w IM a 3 ommmm c mmmlc 0 a m» m ^ m a m' F 0 3- o o% <, o n 0 v I _ _< DO a s _ S, 3 i n 7 m' ?^ N 3 m 30 ammo 3 n F d c o n 3 '° c: a o °? m 3 c n d o m o n of v ? m = '� '_ •'g ,2 ¢ f° m H -'Immmmo" m h o h' @ w s m m c m = M 0 m' m H mmmm% $ — � m m o N c R o ° 'w ^ o n m i° 3 u1Di ^ l o i - f o o - u cO1i a N 7< 0 - = 3; o a o F S o n o m d m a n °' (°t I E o. m m 3 m 3 a s mdmmo 3 0 m m o w ^ O� m w 'm mmmml �. � 'o 'm c o 3 .2 ^ P. a o m m Rn =m M o O A O m O n Q YQ z z z z z z z sm z < z z z < z z z z z z- z (D IM ,o. J — d N Co ry o a C C < IV a O a(D �. Dt C N .�-.' c L » 01 < C Ot 0 = a aPmmm so 3< o �. dm<-uam 3 o m m �° .mIII m <- y M o o. < an d a a o m l M c 0 . o o. ID3d (D mo° m T. F,df3� m c ? °Iw CL0-0 M-o�a'm°� cEr m0 �� n�'o off '• m d a m g• 3 m c N i3 d c m -i Q N d R �' '0 o �,a m a S �' • m •'m 3 m (oD Q N^ 3 '� o d a� c�-� (°m Ily n.6�?�? aN M m 6 m'�om n�n 3om my r � �m >9(Da^ •"Scot o 3 m 0t1 a "om( ?��. m ^»�� C fC C (° o < < D) > > S� = m uWi m olio 0 � (D G. .N.. pt (n N of G o � m .. �o•@ oo� �(D'� oo !��3�m of 3 ^o'm M. m'�mmo(D rlr m.a o"O co of9 n°S• j F C D H Dp (n _ (D ^ o ¢ a M� (D 00 (Dm 3° F° 0 ('p� �3 6 c• N o o'm ° m c m 0 m (c N �' Dpp'v° 5, CL c' n m m .d. 41 Dt A O � v ?i ° 0 0 7• - N� a _ Q N ° A N m i@ 0 7. N (D (D Q. o'er m�° ��°� ��laa�o°Nng°mF° o!��mooN$o0�oMnn�=c°c � cn m�� g s� (D 13 o o °O N v c n ^� 3= =' tMCL 5• O 0 3� w m° Sim 0 (D 3 S 3 0 0 M C N M o ioo 3 �i N< N D o c o ? (gyp d D�qO fD fD fD (D p ID (D I M3m <om g3N Doi IINpaymNo ma a nc•a°H eco�, m(3D(D mmmt ° ^w Dmm (D _au ��� �ft mio-°•m nv� MR ad c(°1m�3•��am d2 '_�mm o� i°? y o 3 �n o l,3 o N N 3: o � o m o o- c,� o. M (D =( �n m� � N m�$ m o F�3 02MID ;i Q��mm»�� w0omw�NNm��o(°i5�i�,, �0T ^9. 'D°-c °o �dc ° I"� 3mm3 '" -•am aNl as�3�'3»�0l 01� m d ova N� ��m �. ou1DiN.� �d�»(�. m�3�N�,z•�NIIommom o cc� ow c I $pdm•CcNyUoOC°a°�-m_ I t.=5yEtiNc`/ snctttowoUoi-cwcO°.�oUfrno'aW%m-Ea'OE_ aW e tvnx u- m 'liY=wN'NrFZmwHmcc°a�mU F i � . wmNcwc3_n•.v�mac�o nadECtc'�otrsmy- U30oameUEf m • m - uoo�° mc3 tC�'YcE VLE mw o 0 m n2 E c 0 4)m wmNm YwNEc 2wm�m E N acE N ma3 NIc N cN OCw 0 O Nm .� m.Oc N w1'a Y Qacc oc• °4) v°Q0Cc 0m oyCD ._ c mv �— cmv�mom o- y- w$�mE ov0yca n> > mmN CcN w°! NO O •'O c LM N 3 mo v ZI.% a vn.o N o 0 m oN o rnONE 0Ivc���°`mo E, m on nwa �oc .Nw omx0a .0 0) a m EOc c mVO Com W p On dU °WE Cf0N m m n 1O E O N 00 0) C�m'Q0�"��CVNw E m M(wu c c oN c 0 E E w o_> mZr'nNm w.�m Ew'y3>Edomm a>a0XMdco tnam E xmCc nvaioEF o m > ornco4mErntmwy m0r rnv5crn 0),2 c&M ymvmcSm°miE 'mcU 4 5 gy$E E�00 w yEa m y C6 EY°uo uE S L)m z z z z z z z z z z IS EE axE y'xEE o &IIr y w wo > oLi M. IM0 WaE 411 c re IS m u mv mm a JE ° IWOhmE w 14111 E «c««tCp U N U N v N m a ° 3 c•cU° oErnmw omt NEm; Ed- N c 0 E >E> no:'o v o0, co c ao-amoO0>maFE(/ a) 8 c` D m IV >n m5ay?4-lEom N OE m N N� ONcV CZCpom°L yadNowc E NNmOm °C a°t 0c) c Mac va> V d 00 c ilIl 3 m ° c 1.n ° cL°'cE°CL w° Y ad(D >.cm€mE 'i3�3Q°o 0 N O E 5 0 0 ',m w CU e > s m rnnt mL E rn° :a Cc d d m cyi �Eco> 'mvmo«Lw d ° d z z I I m m L" A c U E Y H C m m � W N o it so o O f 5 M N ro rot > I n �? N N dol m H ^a3 23 H w N S » — S. � 3 c N .. m °3i 3 dol w dood, dot a no°° m �doot � g 3 _ ° °n c vdoold doot F 'o m Poll.m m? c m u"'i n m dootN w vroot N no dol m m m 3 a c fDam s 0 a)n y �3�m°' a m o o D �' m CD D MOw no m Nand rmL O 'O mN ° a m N °: m Soo m z m m O N a 0 a N 3 C m P 0 W N ° � p W I+ N �J J � a � c o m D j C pow m � ~ for 2N C S m �w o v S � A 33 6m 3� a dol m m c m ». 'm q 3'a»01a 5. w a m dootd o 01 food, dpdddd� o ' a 0 c c m m ai 'o M ya5r NNn n x m 0 o 0 wno n a a g n � N 0 06 c `^w �. o 3 0 door 32 s o o 0 � N a m m a H c o c 2 On 3 2 3 �N» 3�M o0 „ dol» EkN al 3 Z A O Z Z Z Z Z Z J m 3 o w 9 dot o d <, dot A 0 a m pot a � OI � o z w 3 rodi N w o 4 door 0 Z Z v Z Z �o W �m dorm m °c �•aa r.m� �� no 0m•�-�m� �wmr°nm.W»c(D 0my3�o.�m� m^3�o� (D a5D Qg c mNag oml �o m sm (DNmfD Oadd, add, CDNmm ^•w3m °c3=m �0a0gm5'" pop ('� °m�^�Dm �3fDo�n �S.good 1DOW m 3 U m �p p? O_; f1. ° (D T fO `° G 3 .Wi N L� W ci' >• [1 N O � m 7° O" C m •O O• W N �D fOdo" C N .i .m.. m ry v MoodN m N N O N W y m 600 °• c W W, o m! 0doodmp 0 woo 2 MO 0) �� F y a so m m� m l, add, p o N O O 0) N c 3 � i� G G• a) N N �, ry d o N -Cl)�" O N n�°< N .m °< N N C Im °< N fD ° mc'maa3no"' j�M•m'001m v mvmaam no ) cmvcmm 3co 3c O °• G N C m c m 'O p O O D) G y 0� N O C �, °' a m Il � O' _a, m a c m 3 W m 'W o m 0 a n p o ° m 3 °- c v c o o to ai< $ D°i n 3dool,Pop a�.nc Wr�oo r�^ �i n m W_m nv a 3u3(o m 3 M M= -'mo �ma° 4mll ' cvcm0�� °3 . oNCD � l�n an fo $� Tm v> ° mm •- , vnsnvQv dodi m D C S O Wo10 2p ���.��"�� � •.soa Pop mmm adoodood do- c s��va m°mdmO°� ��W ps<•<0,o 0 0 dNaaaanW?) � ONa�33o m p CD 03 a�°mC�°Om;d 01D•dp�mm m m Di o 313 o "R•v 1 � dood, v w >. j Z' U I N .O. > n N W ' .m-. y c. o U vv n E N o Im o c y 0 0-0 w L � C N w f0 :� O L ` C y a �p 41 10 om a) _ w N W a N~ 00) a W y c U o m Q, 'm 0 w ° � v � E •c � cc (D Ix L = a0 c y.m. Y O CL .M 4) m o o� M�$ o uUi',� ,,,, o$ a El,,,,, w m« 3 w N E c w n=w (I 3,W c w c o Ow a N w N 0 =o E .E Owm c 0 ww-t 12 w0u �•o 0 ��nmEw°om�Eo°�rn m c °• y y 0 w 0 c m y E m .a c oa �: �c CD o c y E o rn1°'3 a y ���w.o f0 �Q. _'.•� 3 0 22 y •? N N m O C O b Y w w C d w w M yrn.OamLy�c'ig°= 0Co (DUE0CL w c 0 .O V C N N. 3 O H w V O.''C m w W .m. d C W « Ic E v e° � � tv'(DD 0� c> m c) � °o m �� �EwFm�'SccE mm:�EwoNQc a a c m d 3 m y.�c C cnc nw w t E m n 4 f0 w lC O. N •C N C 7 O U y N 10 o w ccwmy�o '.mom _winE.cu c 'o 'u o om Q '.0 'g d-0 0 y m e E U n' coma 0. 4) o m m o• r U. z z z z G 3 3 o n n o " 3 n z z z z _.0 n 9.. .._ _ .... o_� mg�d '0 08 v �a ma �a0 �:vi,6 �'0 Rov`o� `m"jS'IE m� m a � �v�m �, ame o ro .•umi dim c'3 $� 3a ',n 3 $!^'^ 00 VIV cL'3 m a_ mr S Lz a m Q?& e a g m "•a $ F° a " m w n' ' m m m m m m e 0.0 ��a=��"S;=P °O�a �� ¢Rxa. ;m `'� .<ga �»�° 3ag�m a snv�3'Mao aa�aa m' � � 3 c _. m �3 Swim 3 _ nnvi° �v Sca=o• m - .. n'"va d$ & ,�'��vad 3_.°va�mIV&m8saav�,a���Q�8'ddNaam""VIV am-.m"^9I m=� �d� ^:3o^V,�o�NncZ'o��a��omd3 �'p$m°"o�'v m3Z°c3ogF"•�c �v'n�m9 �an�h-3,F°c� oF 3 ��' m _� '°�"�'"� �w tOg }}??.Z'w 0•5: _3, su'o Lr'i dig ^�emas,-�, ,b 0 0}���m 0''°'1, ��ao�'R'3� `"�'o0 ocvm �a��MM F.H Lea—'.ia 'Qw am�o a�u5 �'. �m n���m o0m��smo m��i3mro nw m. �3m ?'2'•0���'s�°�=.Mma a�m3� m�,a,Oml3� '.N��m� mom �,c�aa'F3aoam�Ao; 30� <qq�'m' 5. _��'aw�N�„'o'a �?_ �a_��a mEL%4C w0 <, .-'". 3; m o'mi a o z.., G w �. o �' °,� '^ v m n uci g <, ,� n sVIP _ a 3 i !n ao ��io v.�m morowm g3 gyp+ _�m'm 9: ..0��'.,3c aG''0 mVIft m �'�'01 S.; B. 1D dId, Ido N�rn5dci�c8 o���E'F—mwE =atT'o awom2rncotGo nu cNo_��E o�Eqe��?EmE't id�o' o Idd n«WE���N E�� cm ,E 9 °c� v mami-cm m�y�°_°��` .. �oc co E M%IIIIa °�qdd,' E = tdaa`>0� o;`�oNa?So�WFov'�n?o�um cggo .��« WUEya,„.oc=m 0 ioEmT°€>ct-�� oaYe �o=Ia�1. rn,CFw`1= M $9ErnLa €coa`�° I."' > crn�Iioo -",x „ m�sIv. �0L2 'oa «" ">E ;ffi�d€NU'E?c o 10 caEQ'iS ra-50 oa=o`o�o �€ <<°50 t �0Ty q`vQ° 'axM oo �o`D_ ^ o�`aeacado c LncEEc=s a Eox ��� 3«€ d~mawc`t�t3fo` U .a0Wo�anco � mo �m He>�.tivM E 0°= 1,0�m 1 �maoo; NcaW m`y90 FL8c�O«adM d 0mmaE>yEc ?0 �Q. uo-oaao oS �Eo z : z z z ��, z z i z z [�1 £ L U £ E z 3 E b � E S � m e E E z £ u � u i E c b 3 i s u � rV s 3 - � E c � 5 n i E E € � u U U U r� U £ G� 3 3 0 n 2 j ro _ � 2 m n 5 £ of 3 = I a A i sf I 6 m a E � S } g v � � � 3 F 3 B's � 'm I 3 3 o II A 3 n O n C kl A Z Z Z Z Z Z z Z n�.. aR m�m ,do"S• o=C'O OE°nba �¢am�n�o. d'a 'aBo m'°NmMa3' S? Er H c3=2a oom3w 3nyo � Fia?.�an dImIm mg S';'� 3oo£as�"°'o aBu= "a3 GaO�o C ' a0090°a ^ NNm N�p"3OO_ OSoa< 9 y �mo==ao <Rmo�'n°mmmrmm,Omm'm mo 3 m �SS 3 0 < 0 , �30:o_agmms3MaM==-mv< m0mmm, c � ";nro m um�$mv_Mros c .aNax'pa°�a" �j So a$8= pg1 00�".0 mmmvm mz a -"-'gsd �aosa�a'mt mof=mmo"��ooaa p_,amS�3wafim �vn0 m3�93n 59��^� 3nn � N �o 0Wmm=S�gm ad. a. =myEwrn=� ,''e`'c�yc'__.oEc•�wg� c moFo� 'w IUN_m =Q�a�i w wcWom 0 yIN 0 �ao„� L `Fico c IE � C0cmMI12 wrww m B@ 0 wc gS_ T)2voA_ iw 0>=512=od.EEM=6o .2o S a.iaw 2u8-Hnm (9 2 %cw�n Nauw `Ewa e, IMOVr_Ec '0oZmw �W 8W c'ovEcwwerg"`a EQ�ma n$ 0N�'ovL°L a sw`c.�c �me� 3E 1. 00 c 9 NTc c_ rw�EE—N0?� 0woow$€$`=c` c80^'0`caaEmW _'"$�WE• ow Ezw m ESp hNavo.oWa c5 u oMm0 9 Em o cN` 9 o- ao_tw�EUc o y-E0EE@ Nm' �'. I z z z z z z U i z n E E it v a 5 E i v li s �q s C v E E $ III 4 E E 9 3 E ' � € n E 3 n z I � y U U U Z Z Z Z Z Z Z O m_0 n 4 7O n m 3 yyoo eel m �3minm�3 �' c QcDdMae B2 'fina 3iD�'c'^ •o,Q Lin 2�.31p� 5�ya m�'�' co°i aeeeee ab� 5m we'fl��o o^ac< 'Aa �inn�y1A 3�m 3o sa-°�' m doDs'mo a i'o< �C m n� v �mm o '�^� 3 �v3 r m�?? ycee� c n ^c is �g m"0 a3� oro d °_1,m .2 �nN g` momru ?. aQGm~i m�$o"'. °"-- A _N3 m�m�d�ccw�N '' m=v L+m 1°' c�a �00-y'3 ave,meFam003�mm � �w � �.�^��G —'ri=m,^g a_n jS`F3 as coo °1T0 C)SL=0VF 0mm �a`f�'0 0eVV 'aa Z. 3a m'nmN. N "� ��`"—l}�"� cc' ulA �^m�a3z �"='fin;;-2m n g m°�c'.m .`23 a�ao0-''c.$9� 1°mp, mm2s wA a a�.'�. L' �.m", 3 m ,�"3m�mM=cH�nffi. x�"tNi�'�°i"D� n2.iZ m `imm;<�a =m"°-. '°aaa, �n'edodm m3'3n �N n�� , R �_ _. d,��'_. 3 od ¢m'm<=•z' n 3Na ��'o gym', nm"�mv ,z,S 01 >>r �' 'e33��nm oa' m"" G' � no yam ���`"'.. asp a 'n& m0Q mam ?:lm. � �co olu doy� com n �d F do,N_•�m3 g,.mmcosa= a eq o sma' nm9g-^ 0�a� s1 'o�oH '—m3 �� aow3�aaG m mm� ��3o.m$ mo7O cq� �c ��m m, a�•�coSo. �o �� 3 w'mo3 �2mm So^''m1"a.S�01�cm� o m m3�i ag�� c aonm mo:? ���� _e 3m Re md$ 3 _ D S. 3 = y �' 3e' aL.£ p1 2L d m'-`d� d Fa a `Z c MID �i ^mg !,(k( #$7f 2.§--,�5 ,l0�!!§gal:�®!laa�e00 !|§> V)..{|;!{t7)'■-! !k$k)/\{(!!§*�>:.a■!, §l0� w c !$,«;.a;;E;lc!!;,@ |E= „ -`EFE« f24"0M #■`�z;,,2 f;]`!!\k)!2£{�&#|7 «MC-= w« :m ,¥v!)!!a, [tM. E )kkl7�I|BI$;|) «2,�! l.■l,��§!!!!!!�: ;!-,,!!° :.... i a o .. o � w � S a I ; m a `s 2 I i I a x n I A Z III II 6 F� F 3 n B a a a � I - s C s oSr Sr „ a A n x m � R FIT a 3 3 � m a a i I I I I ems.. mCi a n g x 3 0 gm m S 3 n a x 2 ° c v m 3_a__. gg 3a$ 3H vR m A a n 3 I m.� n o R oN n u'^ 3IFn. m3 Cp Nm 3so amq 3�j's'OM 02"IN =03ag'a' �� a ya �3�moaf oo Sa Nft : 'IT a g gs !IMMoq 3 ° 2 ngK3� I 4a'.g = Mao o d,o3�"mg' x$ �'°� �" ��am rvogSPIP "m'# um=IN �Er � o�6r -�4 S �'o '3 3� ��—o. ne� u�'N itIN MM J �ma$ gmR s il n�'m �o..^..2c"�- .RI'a aod" &' o�a n wE3a'SFa' mN3a 'ao IT ste WE J, dSea. m ?c«w E cM N `o co aaR Ea 41 a s $ °ma g tJ u E U w F —_� pa"gma. 0El�� ww qaa 0w EsS 55u9,3 m YvS na fi oa T, a8o E u a �� `- i.o t�i, v u m t E s" o u n.E a u c �e'g :°a_ a co 0 EEgc '�.CS_cy '7 =e� Eu$'= mauve `wpm'. ,A ,015o a .=ws EE M�E�gEs�c' Ea° ° v u g c 'E o_ Vol _ a E A F 3. rr° IS._ -$o c��.61EE .Eou u E �o Eawr�.mc �Eg Oyu E'm 'E nG E.-MEA�2'E19 $@`' w`�i �E S�$Tv E �E=E u°oa EEou 'a �igo�$wwYgI a01 ETa ggEN', �E 1�-- ° E a=°t°�q u c °�Q c ' p'E,u $ m EEuu$N�.°$�=mw..E um ngm$�$E a81n`_ ro aw o s$ ;w w 9a�'ewa °2 ��@Em lc a E °m.p '�00Ev� rna 'xs°�g�s �u n$.o=n-Sa iSq E N-� ° a 'E w E.o gm a °EN{°i° .9 W V.Sa. E :E° gguga m E O a s m° u !R 0 U E a u n u o NA a Z 2 III Z Z Z Z 2 II Z 2 Z Z z z z z I I a d o $ ' a i I E F`a o I o 0 0 0 i I 33 n� 5 u 3 _ non 3 d ong 'e MEfp R ol s 3 3 6 a x S up I � - n o i,, n o ICI n it I z z ! z z I z i I z z I z z z ° _._q onk g.o .� S zfr ^. _.._.... ag�m S,cz f� o S'2�n as Y o x0 n 0W' aa� 3yvq'm n 4R xo �', 9 G-'�'�° %"°' q. ge Fn '� m.m - S u 3^ c gg m a m non < @. m ay ° g g ? 1 ?onl a ^C3 A33 „ugF m ° % 3 °1 3 fA�°s g 3 - a 6 M _3 0° c n 5 y �`f o 3 w33a 3�a 9q_ j 9 �.@I.% `3 °ate: n2 z 33 ,yyflfl�;; _ o� R 0 @ .C�c ?..n 3o n K°n9a5 ao ? o�'roN3 oR35 �'m^io n°�PL 2a o "o" 0 a onaoz:� a 0y, ao �3 _`S4 �a Y�. -onQ c <-gag 3 ,c9 nooM Zp—a $ is mih 'o a �=3 ais 3p9 aia P. a'3 8 ? o c 3 o ne nsR 1° a nSn aD Rg^ ^�o rt'O pggo ° � g.Sg ' a$'am M'm 2.0a . 3i$a �' 'a .dm 3aw 0 o S "Sgg'&.=3 i3.R:aa �3�a a$ 3= ii m�u a� 3 ,fin agl a�h�,� n .id�� ' ^�T° -.3 3 3:; u'H" a9. S.a 3^?0 u 5$°.1 5n 3aa0 S'2� as a -g"^ for Dam 5Sa — `w- w - a z2 o' _ gg 8 �Rn Q 3 S NSGY g S .�sa d $ ��c� a� $u 3 'ae Si�'.,, jo Qaa — $0 �j0<<i 9« M. No� =° i n 3 G uni 0mg5� 0 4i dGi Sna3a^ 'o isQQ '�Sn pO�J i^n �,v3C �u j �^d.�o. o°ti 3ui Sao• 'S d Sa �E TaO^ °c '" °v aa'� ^ .,R^a_ _. �' 3a�, dam a. y nos 8^0 n a o S3 o i a EiE�7' gEN pg@N� ._F �p Ed wa Z`u9 9_aat mZW� auE`n sa.Ea q sv¢5 ¢ a a .E u N E a 9 U N mb az• oa�W'f I�i. I � u c Et Mv<Z20 Ny c yfi c N ❑m �$n MME m c5�� $W Ec�S" ax�Oaa n LL u .Ey a'A`,�D�S I �"m.a �' E�q9 N E n E €i Y m we w� ` m U a € FE N n V u u €? Z Z 2 [r i 9 E� a _n � r o e a o I G � I t] A n Z z z Z 2 Z 8 g m apd B� a 334nQ. ;3} oN�03.3 g°no3mm. �No�oq��'�o8 9>&W' of a o3 g3 33m9g "am'gma3 3 3 z o °00a a0 5L " o°a n3 o.a13 a� m9'=,� F'my3 2 d3 as $�0�ore mot e a 55 33 @ a�v�RR °sg. mom $�a Q °d. M 2. coSim 34.a n R�y �m 3�oNgmP �yom �P-y 3R 4 3 5 O?�gg°_aa R!9: 0 oS am'e. t;0 ion a = n�_; 3'm4�oa a m 40 ®� m mx a3aalla� CL 8g 9"03 a g" g32�3to s� a� J m n 7 no 9g 3E Sg ga 2. la FL tmm� Eccpiuc o-'Nc 0`o�0P Nu�Egin8Sb'�c�mE°a= m �_ w «o 0c m om m amf E ouEu 0m`�"` 5'2` 3mmE «'9dm�E'mm a�vwoocTaEn25cm s o- 12 ae�mw S. 00 '�dS"a °a mEIII Eruw tea= �a`dEc0too 0 �'m ?E `o0 0 � a0 ID 3 ma 'a°vvvgo°a` °E �d m 'd «E EE E IG o111 uE� y s�`u'�'�d"��" mE ':gEuE0im $000.Ek�.,0,g9E1opa9.am` 39 �d"«ac=='oo�c 8 mVsuaorn,�nE 5E �Uc m°m �cn cmo YcN m;o m=.0meaI=2wEc 3 IS 'E w.1110 wdicv o u`a Er?mo0$aaa0c d 9,o°d0o^ �.�� "c as Tc0w0 smoc°0 waw�a0Is0 c0i•0°.c$m --� Igo2oA€ d omo`.n�'�nn cmEu° n 0`c O", MmmE 2T,Ed i m0E8?o 9wc�«ovo Mwc .w.c:5OE mm@111 Nu00 O`m $IE a m,�u>Em>E°omLa "-e ma"od3u O t oEc cy'a Sw0 we Em E0c0 3�ESywaLE ocf as 12 dd0x c E �.om 3vEa. aZdu m C4 w amuEm c€@ow3cw"0 C`cn �� _ v-O ,mSvm8Eui. , z z z z z z z z I I I z z z z z z z z I I 1 1 I z z z z z z z z I IQtm - S 5 L v Em E a E o ;m F d m E„ v A 0 d > m fr 9 > E d It m a s w m E m me m3 _III N E u d s - 0 E a° n; - n d e m e s' m _ Y N n � N q J geg t m 5 a E s€ a a� n 5 E s a _= c E& n IS d E E E OE F € u E c E v y m 1€ E a U U U I I W W W W W W W W it N N N i I 'I 3 I _ on 3 MC a _ 0 oo^ m o Lf d�a - Of - 3 m rO- POP 3 I 3 3 A A n j 1 z I z z III 4l 4l 4l I I I 3 3 Q � 3 ' o a . 3 a POP � aa _ x Fa g Er Fz 3 0 0 2 ss ig u 0 POP v 3 H di 3 �i °I 3 3 3 3 3 I A C] z z z z z z z I z G 4 m _ _ PO i z z z z z z z z z z m a„ Nm S °3,Oley qq l7 B. p1 n '�3 a .n -1 5a P m• 30° m �'a ma'i �� Qul 33a 3uoi 3 a l ac3.zm ,@3 =0M d°: 3° m� e3 S 3 '„a .z °0 1 v 0a 3I � -c0�0- �°,°0 2�00 �d3.3cna�mzc ���0 3.a 3°" "'u9 �; a �noo p3 �i 3gnoo� a��o.Na� ;� z .04oa5 IS .P S a n° �'m ' N m= x d p o, y�'� a it 0 y n° o t mBa mi m s.mg011. �$ 33m ai m'=-°xa a 3 3.s.a" 3 �.g i =agp.p�= - yagNow o'31�aa 0 ,�Na�m �. 2aa a�a 3� o o� Fn s.m"°gig ma o23a;nIII � ma m'g.' ° =:-` � �' z',a, N3' -v g9,• �fa3oI�Y�Fr.cNg� `m ?m.10"lO�03a �m0, 00dmmo. o`e-F�'��v �13 at�3.� mrvm7:en�nW.mS n omm 3m3�I ��,3mgom A�<m� a'33o�&',mnlmm me.�'�3cMR011,am a0a.g!"m�N�.'m<cum ."c,3�^� $1°mnm�anac�m �mFam Pam' EL o�6a Mf; �v�.�_ao 3 _oo�ms m�oc s N z" 0. w m o g0=° m,a.-23;�z 3� "vT3o 13m o ,a �a. a 3 magmo mme:��m$9� INNB�a 's ir.>�8�''I �'"gs, °N�0 ~mR=o �3=od ° Ngmm�a$ '' m'd°s N m �o 'o -mnd of an }'', e3 gc mn 21 FEF ° s3$ � � B" N 3.Ln c "- mae SO " ,1RNaj �g 0 s _ _ 0a•OTO � s l = 0 PIII z rM 'Na, .a`�So uN 3 IlIs' cEod3oe o da@NoO �c y� c E �? g t^aT�'u°m =E a ua�a� �d= 9OdE'�IS 0 E E Ow 40tZ w`�! e dau��m�mgaw maL'M -MS OW 0d �E m v 0 d mW� s YDEM-0 am c��m`9&' 0'-t o8C�=_a 00 4ymacdde 00` mcm.. V � �gym ds12 E m '!'mao x3lE mo c H9U�ao°e BEa yocim'd�c°cz E. w Em E uc.c.a ° Ndu 2� N . �a E� �aaaa �'�n�dE`c`0 «= ad �csa`mE=d o _mm ' 42 �ce?o p c "WdQ. ma�E= a:oom occmcuc3m _dmm " ddcOao. o i� ^ "= ? oHE q� 'ac`E9ao:I0EEa�E�mEucG Sd � a,d°am x qc=tN 3 E a a n�a cLLu V5 'UCal ..n Z 2 2 Z Z Z I I I I I Z Z Z Z Z Z I ad i U U U U U I U I � b it CF - 0 ° V 15 N _ u � c E S i atc a c 5 3 =� E f = s E 3 t c- �'S o m E t _ E D = a La.c 3 3 _ - fi am 0 e Q` u 3 °' i 0 y' d Cd a i .2 0 - aEa ca -M ° E o� C E s° _ n _ m E as a E i A E E E u d E IE I I u b S b C i +.i 0 � l I D ° a a .. c v a mod 3 _ 2 f eT v 3 e mood 3 E rod - 2 s - mood p 0 A _2 = 3 ° g = F mod 'Imp oU 3 3 - 3 c go 3 Job doom i c n m � ° a 3 3 3 j 3 n o o I I n z z z z z z z z z z z z �m3'a_S =cc="8 �v Qa ago ���mo- coo v 'podic M alm ° °i' oamm Qom g�i 3 n m o $a MOD a pooln`�'m��odeeNg'� °; eN cdm'a ��� s°.'. ad 3 op gM a, m = a N ° ' 3 w c ?g G �3 do y' m ? r�1i m a n g.° 9' o m -. ,bc��9mma m m3m $ 2 �I, m IRd000 m� �.�ca`O—o @a 3sRM o` c g o0C3m c@ do .3,90M c��'g°Jo'°°W. °�m" mm. S.o g'= 22�F'cF 00o dool .m^. �' M mod. n.3 �'vm2mM ? 4.opo 'm_.e�m 00 da s .rC' I,, mm do fo v30 am3 uggq� °c 0 ''-5�3e o om ¢ergg me a3 .mc Ngal .�� 0�= �m .3n�3Am�a = man,gm cm mog a n� r ma 3o m m o' m a �omaal�'d gdgaas.a�c z$ e_Nc�.M do aZ ,c s3mm Soo m'� m� m�'.mmm ice = ml n m si mmr3 C 2' 0 U" — 9 —L'N�a ACcL Nm«N v aa I"m IMMM tNTO 0 nm WN O£'ao «°ao=aH>°^0aH iE 0= Mvy i I�'aHM� MmMMM. 0No'Cmaa0'�vim dSvo-am°= '0 m..�K�w mccQ.o3mcve�sIIvUCi' MMMMM t'NN oU° „ o° 12 c o a y rnc aE m Pm am NS E o m N D yy= € IMMMMc m.vt m w Euc mMmMMa= m �ay IMMMM 8c w° u � ^ °Qn m'a IS N NN NUmm Mn o u N„mME °_ �`eO0mPi� m m d9�m¢uu ,9y 'aE EMESa vm.�n-3od Qom° N' TN9 _m n€3N«y. ou mm N c ° '° « mEc� `oc�m ;m.u'go E'm'm�m=�umc�dwa���o � ° �uc�cNm�"o°°,c°m `• oiom�c ma�t1nour�W. O.o3 o mcuorNm �'um N�€�ozm m.ua ° E EdNm m a EUE w.3 o m_:n�Nouc�� mv yc 0 0n �oE2Mm°�mvyanENonm yaEuFEIo�Egy3 IMMMM , 0 V C ,AmrnNo�'T'«mE'"gyo_v eE>°o oETmm�€2N-mF_moc F vy:. u« j m 3t oEcmu 0cuo 0T E EN �o=3nXtmn'35`L? m NoV m cryEc02 ° u'm m um3cEcOmMMMMM E m u u m ua L I I Z 2 Z z Z Z Z III 2 Z Z i 1 E E o. E n n e « € E E w ` o ah E E e 3 a ZO x u = y N E Z u v - w E C n C $ d %% c L U C Y o $ _ E m E r E x• E E a m a E E U U E 'oaia 3i ���;'�P��d���a•o.ww iO9a �.s?a=,o�c O3�'s�m >>o�'coco..=ooso n R ona"n'2n� o"m� ^z�3 on<'^ 83 o 01am� 0o¢,;c <ngo'°'mw10c wncmal `am am am eEa0 3 R £s�»s�.3"�3=°�a� ""0�L.3"A3=so��maa�F`a^�'�" c0 000to 3 ,< ��—'� w �a. �Oomfoopom'vwo_=n1D iomv��`10 �m�am���dN� „E ao�xOM m ara �. �°o �•Z°-�� m,v3i 'G_Q�o�'o Q3�„�d m,.3n �'QN o�'o c 3 1? 0 "'0 Q3 a. g 33�3w10 �vAo.¢w���03w'P pm�o m3z°� A��'gs�•cs. �P, am mma" an3�'w Qa Tw �wm c . Qo3m rtin�3ry �,312� g• �q vp °� sRAM1D��. -"jo yga 322mgg3o 8 r.mrc-s3w'ow�'NNwmaE_o>, yno°Z.. Nf TwSccLNo�;° Eat U o �wFwEw2 d`�on .ww$srn Tn-it„n q—Ua,�cwmwo '�owN -oEy$ w>a?0 vcW Sw� mwU nD 0awWow m_Wo ° aSc"`IEo�m> ca;mo - n_c>°'��wnwn 'a 0.cn gE=�coaa3$emmm�Es _�Ecm 0 w mEs Jow IN`'W—yyooW wnqadf�cE°cCoa vE Em "�w°o_Ev^m T� .mw =.= w3ao„n`NE 0 o�c��rwo�iw uiVwNoaarcW. „'= N1�w� c�`ry�A�awnQ€I9�2EE$;oro� '°Nc1dcE¢0—Q w w wm a m o �w�^ °^m m€NF oo rc�E� cvy vg9ENR`�0 o Em°ro wN; �`a ewEr �or^ o W U� �E� m do ��°2 a:E v 6'@Eo �E N ycc c �o'C c r . S0E��°w_ nwa �E'cV-5aaNswa iczdei���-a 0_ m oE->c oy'gwEny`ww I' 5 mameoaOQaym'o _ad w No Ha� caamV; y2 c co2 cm�cva-N E3waw°°.aQ O c�wa m^�vaE>wEEyawc°n 3oCe wCwE'�5 °`SSEc c 02 S.m- `3Nm o mw�.E mE QEw 0m =€.- 'm4��c„���:0 mErn m ng o �U 0O 1 o z z I z z z z z z z z Z Z z III Z Z Z Z z Z Z Z Z h E �i III I,I � III S - i $ d S v 2 U U U I U n fi A U e I i I EL Q a a a9 o is A � dm d Er g i E _ 3 g "� 4 m e _ o v m° ° on M 3 I 3 III o R a c G 3 - o Q c I o II A A A A (1 III A n n n 1 Z z z z z li Z z Z z I I I I z z z< z z z z z z! z z I ' I I z z z z z z z z z zli z z s m a n n o c _ m b n m m m m �(�. sm H �3 nsEro O . Llam a 2n n� �. o 3 mar o' '8 3pc3'..s <m 3M�0 '° 'o B. g 3 w S�^HSm m e ode' H 3 3 O 00 a3'n' o� ro3 3�c a°jp 'c^ °: com•Pnaoc�. aa� m�mmm ...ZRT oH� �o � �Owo: ma o 3nm��n 6�'n a 3aoln<mwa3n lac<� -"_.fin'. an8;���n0o �rJ`0 �d _ m as'mn'`�° 01`�,3N NY3 o",m< my cps m' mxgm 30'.. '° oSNoo rn -''o= m �m�>>od� m-'�,�� cN• -_"< _. �. 1O do °0 a.s,m'a� ' u'u53 .Qco�m3�° •'='33 n3'Qm a�. o^�o•,o m33''o�N H M`�s'mm .°o m'`-�a=�OW oa �..Z o.�$ o'm ?om c5 �a�,,0 Gl om(2< 3=Q �'a o3�o:�°'SA nQ 3a 3�n�w mc"�'.c°oomo 3`o ?c=9 wn am �c��;>m':<�- r-rn. N»ma .�zm .a.`o^<°'Z�oE�y=a.F�`. ``"°i`3a,m`<'<' �`o�.P".3 o"3'n°, '-`N �'�m2 '_m'•Nn c- m gg3 tmiim�N2_v -'1'm' ^ om'r'=,'=_' m��Tmmm�mm•ma mar�mgc3coS�N' '°°a�,�ac=m"'m A �o�'HGi cr-. �a ^ g n m 3 3 °c1 �y ma 'c -' �.N am £' o .' c `a c2. _ on N' � Cl ,a or N = ° ='aa N10 ugh�6 ��e .m� � y°1'. b' ��$? m � � m _ 0= m -mH3 •O+ o'ma °j�"dmom_ 3�'�'0:',., `< m c v c=,off°= `�' 'g m 340 _ _a m m 3 o a �' N-`° 3 a m e° u c Ate. a c m �o �^ 00 < '^ o. o moo.-mmfD B; S' co �� mnN �°.!�' 34'8.d w. d.�3°0-' �.s c-w am^a3 N = p' 3N�M. c �o•am Nm'�'� d F �' 'z"-c�'= m a' �� m m a I, a s I A R a n 0 A Y 3 3 a A 3 3 s a �w F S S 3 i A () _ moo 3 d Z 3 t. Z 2 Z Z moo- - m n m c 'a m _mc c 7n=1 m __ oo Gz — O m mm of^ a 0 m 4 m m m O 3 m m 'o m m< m a m m o ^2mG m3o ml n�v .I 'm�mm n o2 m m Aso c m F o n m mi. �3.�'3.m o.� m O 3= 4 F el n H D a =" w m H tG 0am c �gg�m��a m co pomp,o,psmm�� ommAmKKmOdomom 3SuFO�iOo��� omo m o3'0 2.r m a N�° v` d -? a o m� 0 A N D m •. z too m m o fi omy�c<?•w umi o, 0 3? v m �. ma.A Om-ml ;LL yomo �. t3@�o a�mu�i umi� amv mm Tm �l n osn ?g Dm 0) D�D�DD �° �.a z3o— min uoi3O�m3 �� N F o�oo'm a m3, 'b'�d o �N ad �w v_a1D vv .��^�c'e �'a��mdo3c aoa m �Sm 01 v� m m3 -��d vDv �� — c N pNn.. � o.����N 23 — v_ a t2 b B. g m c m °gym Sn:m ym'm '`m� m_�.�a�ao0nmm«'°mN3r� moms N N a E P [i i I 'I I I �I 8 3 I _.� Z I a N.. _..... ll, e s all � � F dI 9 a' a � I a I 3 3 e e 8 � e s H � I i Y s s� E a- ��a �a va 8 d a ' I i v3a _ 3 Z $$ F§ u $ 3 R• !^ 9$ 3 a a B a s S 3 @ 3 ,ry•' 3 S a d 3 Itg sr5 3 S F 9 'S a a as az ss ¢Ri �@ a',I s B a- s�jR ' �a �g • ! Tao aF a; • j � aaa. � a e� a' g a� a e� ega Raz §ov°g yy p5 c'Sggce; s.5 ga�'$g.r}'9z_ea5`s � 4 � 3 i3 va ue ga 4 � a ='9 @ 3as °,4 �'eN `4 �g•Gtla i4 � A $F �asm pp ° e sp �p6 a3-ps �s44? �a! �2�3�� �aa€ydd 3$�a �aie�3sa� �3�;�232g@q ''��a aaRsaaa • 3 0 g 3 8$ S `.� n a 3 2 8 a Y 9 4' 3 g a $' 3 g 1 a a g ag 3; ! Aa o? . g $Ey n� $ � R• S e s �• W S '� i R aa o 8 3 3 aa 6� � a 9• 3" 0 5" R a a H 3 s S B o 8 'p s��" 6 'o � H8- Flaa aRR .P8 a a!� • a Pk $9 3 9 3 S E 5 E sBeE gsgg es" Ec y e E g I I u m r r _ E 3 3 3 8 0 5 5 8 eEqe n _ a o � a _ 0 _ f P 9 g s n� j BEd e� g of god E E gsEE I u III u 3gF E§S w N I s W N c c m m N N 3 ' 3 N a I a o � au 3 � w I c � m O A D 0 � m as 0 3 N N N N N m w an II I N O � I I I II i o c c c c c c c c c c 3 3 3 3 3 3 3 3 3 3 3 o i c o ion W T n x ^ m d m r v � o c '' , a � I w �' g ❑ m" 'm o '-� mmml 3 a coi N o ul o v m n u1Di N m 3 3 'o a _ v a o = � v. •5 mmmpt w aammp mmmg= c w o N O A SP 01 n m o. a 3 o I c 9^ - ? � m H c m 0 i z z j z z z z z z z z z I I ^ .d. ^ ^ ~ n i n o I � ^ I� N m m m m m m m o m H N 3 3 @< 3amma 3 °09 ' 3 mmmmm mfml as w aog on w w o 'e^ a a a d m m w� n, c c p in N A n y 3 N 3 ci 3 R H I I I z m r I I ' ' 3 3 Z II U I l C N c_ q li W - 2 1 p a c p a E E In d E Y « « « �.__ E E a a a 3 .3 i I z z z z II i n J s c w J $ E • o E m o n U E c > m 'Eu E o Q U - Z m 0 d d o u d .2 v o c o E md u d d a G a f c v `d - ry a o a c S S LL laaaa s O O o �- E co m o n d a N 5 N o _ voi u l 9 0 t c tz vL' d y •v '� `m E 4 a � UW C 6 p W C E a m c o c « m r d o 0 3 `o m c °0 « aoi o r in 0 Iaa L o N m 6 6 O _ c .w ¢ 3 w N Q « C p a a w o of m w y U m O w F m O c p c m UI ,N E E E E E d d d V O O O O O N N I m N m ti N N ti N o II ¢ z ! E N N w. c a I J m E Y`on p c ` m `o I w c I A � .2 o I N ¢ 0. m U n J u a i C o m m U E ' w N N 0 N r li z 6 C aP U U d d « L w w n I d a_ a � 3 v ' E 3 I Z" U m U C 3 c > o lad N .� G E m > U u ;; n'^ a s d ` C u m W m o m v c Q E m `m a a w I a o a h � a i m ' d E n d U •2 o co i n d m > ! N « N VT! U U J I J Vl N N N � I � ... \.�..�; ET 2 � � � � n - 77RL. ; � ; ■ .� .. � . . d \ ■ } ( \ } {)%} / \/ \ � k \ EXHIBIT "C" Speridian Proposal [ATTACHED] Speri Alan Technologies Response to Enterprise Land Management - LB Builds System te: Ol Oct 2024 �;, �..;�. Ail oil q� s 1 T rr .;.d 1—.. P •la��•�r. 5sperldian TECHNOLOGIES 1. Cover Letter :over Letter October lst, 2024 Elisa Landeros, Buyer City of Long Beach 333 W Ocean Blvd FI 7 Long Beach, CA 90802 Re: Request for Proposal Number DV-24-430 ELM - LB Builds System Dear Ms. Landeros: We are delighted to submit our proposal in response to the solicitation'for Enterprise .and Management (ELM) system RFP issued by the City of Long Beach, California. As a long-time Public Sector vendor across North American and particularly in the State of California, together with our Strategic Partner, Clariti, Team Speridian has become the market leader in streamlining and transforming community development and land management related processes for both internal staff and citizens alike. For over (4) years, Speridian has been partnering with Clariti software to digitally transform how citizens engage with our public -sector customers like City of Long Beach; in fact, we have added ten (10) new customers just in the past 18-months, and six (6) are located in Southern California. Recognizing the City's need to modernize, consolidate, and share its data to enable streamlined inter -departmental process optimization, we are proposing the Salesforce-based Clariti Community Development solution, which is the industry - leading land management solution built on the world's #1 cloud platform as a service. With our proven track record with project and service delivery on time and within budget together with Clariti's state-of-the-art land management solution, Team Speridian leverages 20+ years of digital solutions success bringing the latest technologies (like Salesforce & Clariti) to solve our customers' most pressing problems. Clariti is designed to seamlessly integrate with the Gity's existing infrastructure while providing a comprehensive suite of tools for managing Customer Support, Application Processing, Financial Management, Enforcement, and Operations Our solution is tailored to meet the diverse and evolving needs of Long Beach, ensuring a robust, future -proof investment. www.speridian.com 2 Ol Oct 2024 Ssperidlan TECHNOLOGIES Speridian Technologies is committed to delivering a solution that not only meets, but exceeds, the City's current and future needs. Our commitment to compliance, combined with our dedication to achieving project objectives, underscores our readiness to initiate this endeavor promptly and effectively. You will see in our response that Speran's proposed solution fully complies with the City's functional and technical, service level support, and security requirements for a comprehensive enterprise land management solution. As your primary point of contact, I look forward to the opportunity to work with you and your team through your RFP process and hopefully prove to the City how Team Speridian will deliver exceptional results for this game -changing Enterprise Land Management initiative. Thank you for considering our proposal. Enclosed, please find our detailed proposal addressing the project's requirements. Sincerely, rECCNlLI.JriI ES 11 Scott Weiler VP Salesforce Growth &Strategy 23SS Main Street Suite 240 Irvine CA 92614 M:58SO37008459 scottmeiler(asperidian.com www.speridian.com Executive Summary We understand the City's need to modernize its legacy ELM system, to create a more efficient, user-friendly, and adaptable solution that aligns with the City's evolving priorities and complex requirements. To meet the City's mission critical objectives, Speridian proposes the Salesforce- based Clariti Community Development solution, which is designed to meet the specific needs of the City of Long Beach. www.speridian.com 3 Ol Oct 2024 5speridian TECHNOLOGIES Key features include: • Integrated, End -to -End Solution: Our solution offers a comprehensive suite of tools that support all aspects of land management, from application submission to code enforcement, all within a single, cohesive platform. • User -Friendly Interfaces: The solution prioritizes user experience with intuitive interfaces for both applicants and City staff, enhancing accessibility and efficiency. Mobile and online permitting capabilities empower users to manage applications from anywhere, reducing wait times and enhancing service delivery. • Real -Time Status Tracking: The system includes features that allow customers to track their application status in real-time, improving communication and transparency between the City and its residents. • High Configurability and Extensibility: Built on the Salesforce platform, our solution is highly configurable, allowing for customization to fit the City's unique requirements. The solution is designed with a product roadmap that anticipates future enhancements and integrations, ensuring long-term adaptability. • Ongoing Support and Maintenance: Speridian is committed to providing continuous support and maintenance services to ensure the ELM system evolves with the City's needs, offering a robust and reliable solution throughout its lifecycle. In addition, Team Speridian offers exceptional value to the City of Long Beach by providing: ■ Proven Technology: Our Salesforce-based solution leverages the power and reliability of the world's #1 cloud platform, ensuring a stable and secure environment for all ELM activities. • Reduced Complexity: The integrated nature of our solution simplifies operations, reducing administrative burdens and allowing for more efficient workflows. • Cost- Effectiveness: By utilizing a commercial off -the -shelf (COTS) system with configurable components, we minimize the need for extensive custom development, resulting in cost savings for the City. ■ Expertise in Government Solutions: With a strong track record in implementing technology solutions for public sector clients, Speridian understands the complexities and challenges unique to government operations. www.speridian.com 4 Ol Oct 2024 Ssperideian TECHNOLOGIES Speridian Technologies is dedicated to partnering with the City of Long Beach to implement a comprehensive, state-of-the-art Enterprise Land Management system that not only meets the City's immediate needs but also positions it for future growth and success with open API's and integration a capability. Our proposed Clariti solution offers the flexibility, efficiency, and user experience necessary to enhance service delivery and improve operational effectiveness. We are excited about the opportunity to collaborate with the City in this transformative initiative and look forward to delivering a state-of-the-art ELM system that supports the City's vision and goals. We strongly believe that we are uniquely positioned to support you in the City's mission to optimize its internal business processes, increase process automation, scalability, data sharing, and transparency. Together, we are confident our solution will streamline your processes, remove silos within departments, and give real-time visibility into all of your licensing, permitting, inspections, and enforcement activities. With the Clariti software, you have a platform that represents industry best practices that has been evolving over the past decade. Clariti's modern portal, mobility capabilities, communication tools and robust reporting with the intent of increasing transparency and trust with staff and the City's constituents, thereby reducing back and forth between stakeholders and improving the customer's overall experi oence. With Clariti, the bottom line is that you will realize shorter cycle times. The Mckinsey plan review process report indicates an average of 228 days for site plan approvals in 2021. Clariti's permit guide, automation, internal communication such as integrated chatter, and email communication, and integrations such as EPR and GIS can significantly reduce these delays to a fraction of that time, ensuring projects move forward more quickly and efficiently. We also offer extensive licensing, permitting, inspections, and enforcement domain expertise across the complete spectrum, including such heavily regulated areas like cannabis and have in industry experts like Gary Strahle who have been in the industry and know the business rules and reporting requirements, particularly in California. The key message and takeaway are that Team Speridian are the experts in licensing, permitting, inspections, and enforcement, offer a proven best -in -class community development practice. The Clariti solution combined with the Speridian implementation methodology meshes seamlessly into the support and continuous improvement stages of the process. We are continually refining www.speridian.com 5 Ol Oct 2024 5sperldian TECHNOLOGIES our implementation model to streamline implementations and reduce implementation time for our core customers in local government. We focus on smooth transitions for our change management process lead by local change agent, Bob Heinrich We are confident that our Clariti solution will deliver immense value by providing the City with an immediate boost in operational efficiency, responsiveness, and scalability ensuring a future -ready platform that adapts with your continuously changing business. The highly configurable nature of Clariti means that your new system will be able to scale and grow to meet the future needs of your staff and citizens as well for years to come. It's worth noting that The City of Los Angeles recently chose Clariti because the configurable, extendable, and sustainable framework of our solution ensures a long in-service life that supports the complex and unique requirements of the. Los Angeles Department of Building and Safety. In addition, the City of For Santa Monica, Team Speridian was chosen due to our ability to align with their vision and strategic imperatives and the degree of fit the Clariti platform had with their suture state processes. For Bakersfield, CA, Clariti was chosen for our reporting capabilities, digital inspection tools, and ease of integrating with other systems as the key factors. PLAN g,a � According to the City of Phoenix, Arizona's five-year operational statistics report, since implementing Clariti, the average number of days to complete application reviews was cut by 30% —from 36 to 26 days. Over 45,000 permits, valued at $8.913, were processed through their system in FY 23/24. Orange County California's Permitting Manager Laree Alon% reported that by implementing Clariti, they were able to consolidate multiple technology platforms to support 10 different business functionalitles into one. They now maintain an average 10-day permit turnaround for three million residents, and all of their citizen requests are handled online. www.speridian.com Ol Oct 2024 Ssperidian TECHNOLOGIES City & County of Honolulu's Dawn Takeuchi-Apuna, the executive sponsor of the Land Management modernization initiative recently had a press conference, together with the Mayor, Rick Blangiardi, to stress the strategic importance and historical challenges of the initiative. The City & County has been very receptive of Team Speridian and sees the value that we are provng. In the following pages, we highlight the extensive capabilities of the platform and the unique value that Team Speridian bring as trusted partners to the City of Long Beach. Together we can achieve a customer - first experience, vastly streamlining processes for your staff, and providing clear metrics to show significant reductions in overall cycle time of the site plan review process. We look forward to the opportunity to work together. www.speridian.com 7 Ol Oct 2024 5speridioan TECHNOLOGIES Z. Table of Contents 1. Cover Letter and Executive Summary.................................................................................................2 LTable of Contents............................................................................................................................................. 8 3. Organizational Capacity and Experience........................................................................................10 3.1 Organizational Capacity.......................................................................................................................10 3.2 Speridian and Clariti's Experience and References.............................................................18 3.3 Staff Resumes... . 0 9 9 1111 a 9 0 0 9 0 9 0 0 9 111 9 0 V 9 1 6 a s 0 0 0 a 6 & & 0 * & * 0 0 0 6 & a a 0 0 0 0 0 & a 0 0 0 a 0 0 a & * a 0 0 0 0 & 6 6 * 9 0 0 0 6 a 6 s 6 * a & a & 10 8 a a 6 * 6 9 a a 6 8 a 6 6 & 0 & a 8 0 0 0 6 * a 0 0 s 6 s 6 6 a 6 6 & * * a 0 s * s a a 0 & a * * 2 9 4. Product Overview..........................................................................................................................................45 5. Functional Solution......................................................................................................................................47 5.1 Functional Requirements Response Workbook..................................................................82 6. Technical Solution.........................................................................................................................................83 6.1 Conceptual Architecture.....................................................................................................................83 6.2 System Architecture..............................................................................................................................86 6.3 Security..........................................................................................................................................................90 6.4 Integration.................................................................................................................................................... 93 6.5 Data Conversion/Migration................................................................................................................97 6.6 Reporting...................................................................................................................................................0106 6.7 Technical Requirements Response Matrix............................................................................109 7. Method of Approach..............................:....................................................................................................110 7.1 Schedule and Work Plan..............:.....................................................................................................110 7.2 Staffing Requirements and Proposed Organization Chart..........................................113 7.3 Project Management Approach....................................................................................................118 7.4 Implementation Approach/Deployment Strategy...........................................................127 7.5 Key Implementation Risks and Mitigation Strategies. . * 0 0 0 s 6 a 0 0 0 s a 0 0 0 0 0 a a * 0 0 a 0 0 0 0 0 0 0 s 0 a 6 6 6 6 a 0 0 19 0 135 7.6 Design and Development Strategy............................................................................................136 7.7 Test Strategy..................................................0.00.09400.1099000090000900.00.:.9.9000000000..0000....000006006.00060..........0.660..1...139 7.8 Knowledge Transfer and Training Approach (optional: Organizational Change Management[OCM])....................................................................................................................................6144 7.9 Business Continuity and Disaster Recovery..........................................................................158 7.10 Hosting, Production Support, and Transition.................................................................159 8. Payment Milestones and Invoice Deliverables.........................................................................195 9. Cost Workbook... . a 0 0 0 6 6 6 6 & * & 0 6 6 6 * & * 10 0 0 0 s 6 9 * 0 0 0 0 0 0 0 0 0 0 0 9 0 0 0 0 0 0 9 9 19 0 0 0 0 0 9 0 0 0 0 * 9 4 19 0 0 0 0 0 0 0 0 a 0 0 0 0 a 0 0 9 0 8 0 9 0 9 0 0 0 0 0 0 * a 0 0 a * 10 0 0 0 0 a 0 0 0 & a 0 0 s 6 a a 8 a 8 18 0 0 a 0 0 0 9 119 10 198 Appendix- Resumes............................................................................................................................................ 212 www.speridian.com 8 Ol Oct 2024 Ssperoidioan TECHNOLOGIES Carl Elliot- Head of Delivery, Salesforce/Clariti.................................................................... 212 Scott Weiler- VP Salesforce COE.................................................................................................... Eric Robb- Director Clariti Services............................................................................................... 221 Eduardo Aguila- Head of PMO, Salesforce/Clariti.............................................................224 BobHeinrich -OCM Director............................................................................................................. 234 Heidi Neidhardt- OCM Specialist. . 6 6 * a a 6 6 * a 0 0 0 0 0 0 0 0 0 23 6 Colby N. Ross - Services Support Manager............................................................................ 239 Malathi Dhandapani- Functional/Admin Lead....................................................................241 Kieran Thomas- Clariti Solution SME..........................................................................................246 Kohltrane Michaels - Business Analyst. 247 GaryStrahle- Cannabis PLI.................................................................................................................249 Abdullah Mashood- Release Manager.......................................................................................250 Nagaraj*u Manchala- Solution Architect...................................................................................254 James Wikkerink- Clariti Solution Architect........................................................................ 262 Syed Danish Mobin- Lead Developer.........................................................................................264 Masood Ahmed- Sr Salesforce/ Clariti Specialist............................................................... 272 Adnan Afzal- Salesforce Platform Developer.......................................................................276 Khyati Mehta- Salesforce Platform Developer....................................................................280 Kevin Brown- Integration Architect................................................................. Robert Daniels- Integration (Clariti) Specialist...................................................................284 Asir Amin - Integration Specialist................................................................................................. 287 Ganesh Kumar Periyasamy- GIS Specialist............................................................................289 John Povall- Data Conversion Architect.................................................................................. 297 Ali Raza Rizvi- Migration Developer...........................................................................................9299 Syeda Anusha Nadeem- Data Migration Specialist.........................................................304 Ramsha Agha - QATesting analyst.............................................................................................307 Syeda Mahnoor- QA Testing Lead................................................................................................. 310 Hassan- QA Testing Analyst...............................................................................................................316 Appendix- Signed Reference Letters.......................................................................................................322 Appendix- Financial Statements................................................................................................................326 www.speridian.com 9 Ol Oct 2024 5sperldian TECHNOLOGIES S. Organizational Capacity and Experience 3.1 Organizational Capacity PROPOSER CONTACT INFORMATION Proposer Company Name Speridian Technologies LLC Company Address Speridian Technologies, LLC 2355 Main Street Suite 240 Irvine, California 92614 Federal Tax ID Number Website https://www.speridian.com/ Name Scott Weiler Authorized Representative Title VP Salesforce Growth & Strategy Email Address scott.weiler@asperidian.com Phone Number 585037098459 Name NA Other Point of Title Contact (if required) Email Address Phone Number PROPOSER CAPACITY & EXPERIENCE What type of enterprise is the Proposer? ❑ Non -Profit ❑ Sole Proprietorship ❑ General Partnership ❑ Corporation State and Date of incorporation: ® Limited Liability Company ❑ Other www.speridian.com 10 O1 Oct 2024 5speridian TECHNOLOGIES Please describe the length of time the Proposer Speridian has more than 3 years has been providing the services described in this selling Clariti based solutions to public RFP (1-3 sentences). sector agencies. How many employees does the Proposer have in total and residing in Long Beach? Total employees- 3200 Where is the representative(s) that would service the City's account located? Albuquerque List the Proposer's revenue and income in U.S. $177,560,789 Dollars for the three (3) most recent Fiscal Years. $163,342,464 $151,000,000 REFERENCES Reference Organization Name City of Bakersfield Reference Organization Government Entity Primary Function Reference Contact Name and Alexis Shaw, Administrative Analyst III Title Reference Contact (661) 852-7047 Telephone Number Reference Contact Email ashaw@bakersfieldcity.us Project Name Community Development Software and Implementation Services Contract Size (approximate $1M total cost) Reference 1 Description of Solution The City has embarked on a Implemented/Scope of transformational journey to modernize Services Provided and fundamentally change how it conducts business, both internally in and amongst City employees and externally with the Citizens of Bakersfield, particularly as it relates to Community Development and Land Management, including, but not limited to, process related to permitting, licensing, and inspection. Community Development encompasses the processes for licensing and permitting and specific business functions at the City and is www.speridian.com 11 Ol Oct 2024 5speridian TECHNOLOGIES currently supported by the CentralSquare HTE software solution. The City is currently working with Avolve systems to do the online plan review at Community Development, the integration of which will also be in scope. Currently the City uses HTE to support inquiries and various permit -related transactions for its citizens. Other departments, e.g., DPW, Treasury, etc., across the City have similar permitting processes and reporting that are highly manual and will be targets for transformation. Speridian will configured and deployed Clariti to meet the requirements set forth by the City of Bakersfield, which will include: ■ CD Requirements ■ Additional Requirements ■ Interfaces ■ Conversion ■ Reports ■ Workflow For the following are the major types of permits and licenses that were in scope: ■ Building Permits ■ Planning Site Plan Reviews ■ Conditional Use Permits ■ Home Occupation ■ Habitat Conservation ■ Business Licenses ■ Occupancy Permits ■ Fire -related permits Project Start Date and End Planned: March, 2023 to June 2024 Date (Planned, Actual) Actual March 2023 to Sept 2024 Go Live 9/4/2024 Implementation Challenges The major challenge was the City was and How Proposer Addressed implementing three large projects at These Challenges s the same time, Community www.speridian.com 12 Ol Oct 2024 Ssperidian TECHNOLOGIES Development, ERP and HR. We had to allow for shared resources and was the reason for a delayed implementation because we had to wait for integrations from other vendors. Proposer's Project Manager Rebecca Tucker Proposer's proposed Key Chandra Ganna - Business Analyst Implementation Team Kevin Browne -Technical Architect Members and their role(s) on the John Povall - Data Migration reference project, including subcontractors/partners Reference Organization Name Orange County Reference Organization Building and Land Management Primary Function Oversight Reference Contact Name Judy Kim, Admin Manager I and Title Reference Contact (714) 667-8866 Telephone Number Reference Contact Email Judy.Kim@aocpw.ocgov.com Project Name Land Management System Contract Size (approximate $6.1 Million total cost) Reference 2 Description of Solution Orange County Public Works Implemented/Scope of Services (OCPW) was looking to modernize Provided how the County did business with its land development community (including the general public, applicants, residents, surveyors, engineers & developers) and general citizen engagement by developing electronic processes to support developers and the public in their interactions for county services. OCPW selected Clariti as a comprehensive system that could accept, input, organize, process and track development -related permits, cases and entitlements throughout www.speridian.com 13 Ol Oct 2024 5speridian TECHNOLOGIES the entire development process. The flexibility in the solution also addressed non -development - related workflows such as Code Enforcement, Business Registration and Public Works maintenance/repair requests. Configuration of solution implemented (hardware, software): Implemented Clariti for permitting, planning, licensing, and code enforcement, including a public portal, payment processing, and GIS/Plan Review integration. Used the standard Clariti product, leveraging available configuration to suit their needs. Project Start Date and End Date Start: 2017 (Planned, Actual) Go Live: 2019 Planned Go Live: 2019 Implementation Challenges OCPW organizational change and How Proposer Addressed management These Challenges Modernizing from on premise legacy solution to fully digital cloud platform was a challenge for the tenured team at OCPW. Addressing the change upfront and showcasing the project in milestones allowed the OCPW team to adjust to the significant changes in manageable stages. Proposer's Project Manager Judy King Proposer's proposed Key James Wikkerink, Solution Architect Implementation Team from Clariti Members and their role(s) on the reference project, Including subcontractors/partners Reference Organization Name City & County of Honolulu Reference 3 Reference Organization Government Entity Primary Function www.speridian.com 14 Ol Oct 2024 Ssperidian TECHNOLOGIES Reference Contact Name Abe Toma, Application Platform and Title Administrator Reference Contact (808) 768-8004 Telephone Number Reference Contact Email abe.toma@honolulu.gov Project Name Permitting, Land -Use Management and Registration Software Solution Contract Size (approximate $3M total cost) Description of Solution The Department of Planning and Implemented/Scope of Permitting (DPP) in - Honolulu, Services Provided Hawaii, has partnered with Speridian to upgrade its online permitting system by implementing Clariti. Speridian has reached the halfway milestone, completing the comprehensive discovery and design phases. Currently, Speridian's development team is fully engaged in the development stage, with DPP playing a crucial role in validating the requirements and processes as they are being built. Project Start Date and End Date 02/2024 to date (Planned, Actual) Implementation Challenges Because of the length of the project, and How Proposer Addressed they wanted to have a phase 1 These Challenges implementation in the middle of the timeline. After making good progress at the start, we changed their opinion that we could complete the project and save several months by not stopping for an implementation. Proposer's Project Manager Eduardo Aguila Proposer's proposed Key Kohl Michels -Business Analyst Implementation Team Robert Daniels -Technical Architect. Members and their role(s) on Nag Manchala -Architect the reference project, John Povall - Data Migration including subcontractors/partners www.speridian.com 15 Ol Oct 2024 Ssperidian TECHNOLOGIES SUB=CONTRACTOR CONTACT INFORMATION Does the proposal include sub -contractors? ❑ Yes ❑ No If applicable, provide the following for all subcontractors included in this proposal. Subcontractor Company Name Clariti Cloud Inc. Company Address 8 The Grn A Ste Dover, DE 19901-3618 Authorized Representative Name Farouk Savji Title Senior Business Development Executive Email Address farouk.savji@claritisoftware.com Phone Number 250-216-0670 Other Point of Contact (if required) Name Jim MacLaggan Title Executive Vice President, Sales Email Address jim.maclaggan@claritisoftware.com Phone Number 416-209-6760 SUBCONTRACTOR CAPACITY & EXPERIENCE What type of enterprise is the subcontractor? ❑ Non -Profit ❑ Sole Proprietorship ❑ General Partnership ® Corporation State and Date of Incorporation: BasicGov Launched in 2008 as the firs public sector AppExchange partner on the Salesforce platform. In 2020, BasicGov announced them rebrand to Clariti. ❑ Limited Liability Company ❑ Other Which specific requirements of this RFP will the subcontractor perform? Clariti will provide the Enterprise Land Management software that will be implemented for the City. www.speridian.com 16 Ol Oct 2024 5speridian TECHNOLOGIES Please describe the length of time the subcontractor has been providing the services described in this RFP (1-3 sentences). How many employees does the subcontractor have nationally, locally, and residing in Long Beach? Where is the representatives) that would service the City's account located? Has the proposer worked with the subcontractor in the past to deliver similar project(s)? Please describe Clariti has been providing permittin, and licensing solutions to the publi sector exclusively for the last fiftee yea rs. Clariti has approximately 14 employees across North America, an no residents residing in Long Beach. Farouk Savji is the Senior Business Development Executive that will partner with you through this RFP, and he is located in Vancouver Island, BC. Yes, we have. For the last 3 years, Speridian has been partnering with Clariti to implement Permit, License and Service Request systems to modernize public sector agencies operations, improve internal workflows, and deliver exceptional services to customers. Speridian and Clariti (Team Speridian) have helped public sectors reach a new level of service delivery exceeding their customers' expectations. Clariti is built as an alternative to code -heavy, non - configurable systems that create technology barriers for governments to meet their community's evolving needs. Speridian has established itself as a trusted Strategic Clariti Systems Integrator (SI) and services partner over the years. With a strong commitment as a go -to partner for case management solutions throughout North America, Speridian maintains a dedicated team specifically focused on serving the those with in the United States. Their contribution extends beyond mere integration by offering value-added solutions that complement the Clariti platform. This additional support comes in the form of domain expertise, a successful project www.speridian.com 17 Ol Oct 2024 5speridian TECHNOLOGIES methodology ensuring efficient delivery, as well as ongoing maintenance and support services. 3.2 Speridian and Clariti's Experience and References Speridian has been a leader in providing comprehensive Software -as -a -Service solutions for over 20 years. Since its establishment in 2003, Speridian has successfully delivered innovative technology solutions tailored to the unique needs of government agencies and municipalities. Speridian has more than 3 years selling Clariti based solutions to public sector agencies. The portfolio has grown both organically and inorganically throughout our 20-year history. Below is a brief timeline of our company's growth from inception to today. _ SPERIDIAN EVOLUTION sporklian i-aunchosoffshore Forays Into Cloud Uunched Acquired IT lauindies oporallonswith servicing and cow sanking consulting; and mplaymin .. .. product eirtiansion into growth through AP� Advarit3ge story 2006 12011 2021 Offshore cornprehrinelvo Health and global employee consulting and . . based in Forays into commences Global Accused Albany, plojecr business counk grows Gold Partner services consuftancy in Irvine, solutions in Tennessee Clariti has been providing permitting and licensing solutions to the public sector exclusively for the last fifteen years. Our full company history is provided below. www.speridian.com 18 Ol Oct 2024 5speridian TECHNOLOGIES Municipal Solutions Group The compern(a reputation for providing Clarili acquired Camino Technologies, out In two, bringing about Innovative solutions grew. It built the lop emerging permitting and the creation of BaslcGov. a partnerships with Industry. leading licensing software provider for small stand-alone, multi -tenant system integrators and added some of and midsized governments, and cloud solution for permitting North America's largest cl lies and received further Funding to Invest and licensing built on the stales -Including Phoenix and heavily In both products and Salesforce platform. Wnshingmn-to Its customer base. r t customer.aupparting teems. Our parent company, —_ BaslcGov launched In 2008 t .'--� t After a significant Munlalp l Solutions Group, 115 VA IV al the flrat public Investment from Explore as formed by government mplayess who wanted to 6ulld apltware to make permuting and licensing processes more efficient. actor Appexce Solo perm rs arm, proceeding the force pletlor usaaraseo huge a emtmer 6ece al forwarment wh goveing rnments who saw the benellls of the cloud. Partners to oval further product v announced BaeicGov announced e abroad to Clarlll perm only true clo neings of do permitting entl Ilced local l government. for stela aml local eovernmem. Speridian caters to a diverse range of customers across various public sectors and commercial sectors. We consider ourselves an agile and capable company of working with customers of all sizes, particularly with State and Local governments. We focus on organizations looking to modernize and make a difference with their customers, which typically requires a comprehensive digital transformation with innovative solutions. Such organizations typically have a considerable customer base or population to serve, ensuring our services align with their operational vision and requirements. Working together with Clariti's Salesforce-based solution, our Speridian implementation team meets the needs of medium to large -sized agencies seeking a highly configurable system that allows them to tailor processes without being confined to rigid software constraints. We typically cater to cities and municipalities with populations of 50,000 or more and with initial implementation budgets ranging from $500,000 to $5,000,000. With over 10 new customers in the past two years, we are providing that we know Community Development and Land Management, along with the underlying Salesforce and Clariti technology, including ■ City and County of Honolulu, HI ■ City of Bakersfield, CA ■ City of Brisbane, CA ■ City of Covina, CA ■ City of Palm Desert, CA ■ City of San Marcos, CA ■ Community Service District ■ RailPros www.speridian.com 19 Ol Oct 2024 5speridian TECHNOLOGIES PALM DESERT IfCity of Santa Monica RAILPROS V BAKERSFIELD TFE SOUND OF Re4ri We also have a project kickoff to start in October with the City of Santa Monica, CA followed by the City of San Juan Capistrano, CA in November. Clariti has participated in all partner implementations of our system, and we have directly implemented the system in its entirety as well. Key Differentiators Clariti is built by leading governments, for leading governments. Over 16+ years, we've collaborated with Enterprise customers to build a top -performing solution capable of solving the challenges of North America's biggest and busiest permitting departments. Clariti is the goAo permitting software for agencies who want a configurable Enterprise Land Management solution that is flexible, expandable, and maintainable to support any agency's complex and unique requirements. Enterprise Land Management is our focus. Our sole focus is Enterprise Land Management, and we continue to invest in our product to ensure we offer Cl" easy - to -use solution that's different from the rest. Customers enjoy using our permitting software because it doesn't feel like permitting software; it's intuitive, easyto manage, and doesn't constantly break with updates. Clariti is the most configurable permitting software in its category, allowing users to make more adjustments using clicks than any other solution for large governments. Comparable solutions require technical resources to make even the most basic system updates, whereas Clariti users can do things like build a report or adjust a page layout on their own. Many basic updates can be done in-house. Incredible insights: With Clariti, you can take full advantage of your data to improve your team's performance and make better decisions. Simply drag and drop data to www.speridian.com 20 Ol Oct 2024 5speridian TECHNOLOGIES create real-time reports and dashboards. You can pick and choose now you want your data to display for different audiences so it's easy to digest. Unmatched configurability: Clariti Enterprise is built on the Salesforce Platform which has flexible APIs that allow you to integrate with your essential apps and tools. It's made to be your one -stop shop for Enterprise Land Management with everything your customers and staff need under one roof. No more switching between systems and tools - only one source of truth. Speridian Implementation Experience City 8County of Honolulu: The Department of Planning and Permitting (DPP) in Honolulu, Hawaii, has partnered with Speridian to upgrade its online permitting system by implementing Clariti. Speridian has successfully reached the halfway milestone, having completed the comprehensive discovery and design phases. Currently, Speridian's development team is fully engaged in the development stage, with DPP playing a crucial role in validating the requirements and processes as they are being built. City of Bakersfield: The City has embarked on a transformational journey to modernize and fundamentally change how it conducts business, both internally in and amongst City employees and externally with the Citizens of Bakersfield, particularly as it relates to Community Development and Land Management, including, but not limited to, process related to permitting, licensing, and inspection. Community Development encompasses the processes for licensing and permitting and specific business functions in the City and is currently supported by the CentralSquare HTE software solution. The City is currently working with Avolve Systems to do the online plan review at Community Development, the integration of which will also be in scope. The City uses HTE to support inquiries and various permit -related transactions for its citizens. Other departments, e.g., DPW, Treasury, etc., across the City, have similar permitting processes and reporting that are highly manual and will be targets for transformation. Speridian will be configured and deployed Clariti to meet the requirements set forth by the City of Bakersfield, which will include: ■ CD Requirements ■ Additional Requirements www.speridian.com 21 Ol Oct 2024 5speroidian TECHNOLOGIES ■ Interfaces ■ Conversion ■ Reports ■ Workflow For the following are the major types of permits and licenses that were in scope: ■ Building Permits ■ Planning Site Plan Reviews ■ Conditional Use Permits ■ Home Occupation ■ Habitat Conservation ■ Business Licenses ■ Occupancy Permits ■ Fire -related permits These are the proposed implementation team members, please see the resume section for complete detail: ■ Eduardo Aguila, Project Manager: Experience leading City and County of Honolulu • Malathi Dhandapani, Business/Functional Analyst: Experience with Consumes Community Development and City of Palm Desert ■ Kohltrane Michels, Business Analyst: Experience with City and County of Honolulu ■ Nagaraju Manchala, Salesforce Architect: Experience with City and County of Honolulu ■ Kevin Browne, Technical Integration Architect; Experience with City of Bakersfield, City of Covina, Consumes Community Development ■ John Povall, Technical Data Conversion Architect: Experience with City of Bakersfield, City and County of Honolulu, and City of Palm Desert ■ Masood Ahmed, Technical Architect: Experience with City of Bakersfield, City of Covina, City of Palm Desert. ■ Syed Danish Mobin, Development Lead, Experience with City of Bakersfield Qualifications Summary Our firm has extensive experience in software development and implementation, and we have a proven track record of successful projects. We have the personnel and resources to ensure the project is completed on time and within budget. Our team is highly qualified and experienced in the areas of software development, installation, and implementation. We also have a comprehensive warranty and maintenance program that will ensure the highest quality of service. We are confident that our www.speridian.com 22 Ol Oct 2024 Ssperideian TECHNOLOGIES team can deliver the best possible solution for the City. Team Speridian's Qualifications, Experience, and Expertise can be summarized in the following core areas: • In Public Sector ■ In California • In Community Development Speridian in Public Sector Speridian brings significant depth and experience in system implementations for the Public Sector throughout North America. Over the past decade, Speridian has been implementing solutions that have positively impacted their clients by improving customer interaction and operational efficiency, while significantly reducing the client's overall IT support and maintenance expense. We are currently working with various Counties and States in the U.S. Below is a snapshot of our public sector www.speridian.com 23 Ol Oct 2024 Ssperiodian TECHNOLOGIES clientele AMM P' :} Irk +' ei y ■ + � � ,r:r ly11 'Ns COVERED wuvHaixix+N�+vices . , ," AI, 16. 19 Al I n, rlll)l, vt, 1 -,,..,a,.o a:Cess health HIEALTH it, SMUD ' � • 7 CONNECT " �� I '.,r 1 1 , 1 l , ., a NEW oea_! HCAY7o't OliKecdUlr HealthCare ,1 I yYOAHI C O1a16 ►edlnldIll tnr l rl, r'r r. F STAB r-• 4.h. it w Grants OntarioITUROMO ,�ilH��ton } rl"'S 41rrd1an Irmrlwl AdMlNienlrn Au(piU/tlniNlnrp . — P YrhrH o liro 6 11 1 ItI.I , ! ■ ljl� Am Al rnslr of � IWlrlislryofEEiucalbn 1-,lu 11ln.Inwl ADncu Ilse, Ford &lrs RIn AfI itAL I •YI I r �f ■ Am I j . mi tirI 7 pp Y� jCAL 'snystate ,. n • I In.u,•,. a,,.,x..., ' x�rroRx Office of infarmatlan — TechnalagyServices roa Department of ,!ATE ITaxation andFInancc w�rroRx Department lwlp• Heal vnN.Mn .f th 1.1 royry�j�y� !COTfCCIIOnSdnd TT Community Superill u Cal HFA nand Iiai c_ )sup o_sumu �rT , -- - �C.pl)l l c roundauaa cerioauPrortrserrvr�e »,. 141 C QirA OrnlYf-Y,"Ill .. ,-.. , l PublrcHaaxh DEPARTMENid REHABRI1AilON �IFIRST6 Cl�•D�IC:S C-�►tiT�tS eA�rrarlMlA��l L,IU iiMrls��� CALIFORNIA �. CALIFORNIA rI Ca'llcl-nl�l`,l,�l,a 5TLIL:ENT AID �sarl:o-nI.,I:,wIII. HEALfHCARESERVICES Board,�Equalixauon �caMMl,slpN NY51F 7'ul Ilr. All aj OF 1v� lTY 5L Yl• 6 �' oil All Siy I`' � �! , -L•:IS 1>41CIsl l4lNlrY fi �' Iw r,I�M+r lu-,vY lnm., ...I.Al www.speridian.com 24 O1 Oct 2024 5speridian TECHNOLOGIES Our Proposed Solution in California With offices in Irvine and Sacramento, Speridian has been serving citizens, agencies, and commercial businesses in the State of California for over a decade. There are a significant number of Cities, Municipalities and Counties in the State of California using or committed to using our Clariti-based solution for Land Management and .and Management, including. C/. LU 9RB ■ 13tr CAI Yr INr DI � y Wealth Care Services f lIP .�1 DISH 1021 state of Calrrornln ! I �� � ` �r office of 5 stems Inte ratlot[ 4�1�C 1Z. i State FlospilalsCILAMW 1 •INN SglMtnl l . I. ,pGS m Managed C= A L 1 F {_) 12 N I A .. Health Lre CHILD SUPPORT SERVICES CQSS l�lllr,rin� CALIFORNIA C1I714rt1i7 IM:ylirara-1a57a1r I rrlbinlmnrl.. STUDENT AID i rrlrIa zql -)I- T 0' Fcundarlian x.•u,..nr COMMISSION Call'[It�`iIL ) Experience in Community Development A significant number of Cities, Municipalities and Counties in North America that are using or committed to using our Clariti-based solution for Land Management-, including the following in the figure below. The listed clientele using our solution will be in the most current version, 2024,001 Release, updated in February. PALM DESERT The City of D EGO FIE BAKERS LD corur�n CSD Couumnu CommuNty Savku gllncl Relevant Project Experience and References www.speridian.com 25 Ol Oct 2024 5speridian TECHNOLOGIES Name of - of - • Client Contact Details Reference Name Alexis Shaw, Administrative Analyst III and title: Reference Address 1600 Truxtun Ave, Bakersfield, CA 93301 Reference Phone: (661) 852-7047 Reference Email ashaw(abakersfieldcity.us Address: Project Details Project 2022-2023 Implementation Date Project Duration 2 years Project Description Speridian's solution in collaboration with Clariti was chosen to modernize and fundamentally transform Land Management and Citizen experience for the City of Bakersfield. The City has embarked on a transformational journey to modernize and fundamentally change how it conducts business, both internally in and amongst City employees and externally with the Citizens of Bakersfield, particularly as it relates to Community Development and Land Management, including, but not limited to, process related to permitting, licensing, and inspection. Community Development encompasses the processes for licensing and permitting and specific business functions in the City and is currently supported by the CentralSquare HTE software solution. The City is currently working with Avolve Systems to do the online plan review at Community Development, the integration of which will also be in scope. The City uses HTE to support inquiries and various permit -related transactions for its citizens. Other departments, e.g., DPW, Treasury, etc., across the City, have similar permitting processes and reporting that are highly manual and will be targeted for transformation. Speridian configured and deployed Clariti to meet the requirements set forth by the City of Bakersfield, which will include: ■ CD Requirements ■ Additional Requirements ■ Interfaces ■ Conversion ■ Reports ■ Workflow www.speridian.com 26 Ol Oct 2024 5sperldian TECHNOLOGIES Name of Agency Orange County Client Contact Details Reference Name Judy Kim and title: Reference Address 300 N Flower Street, Santa Ana, CA Reference Phone: (714) 667-8800 Reference Email Judy.Kim@aocpw.ocgov.com Address: Project Details Project 2017 Implementation Date Project Duration Start: 2017 Go Live: 2019 Planned Go Live: 2019 Project Description Orange County Public Works (OCPW) was looking to modernize howthe County did businesswith its land development community (including the general public, applicants, residents, surveyors, engineers & developers) and general citizen engagement by developing electronic processes to support developers and the public in their interactions for county services. OCPW selected Clariti as a comprehensive system that could accept, input, organize, process, and track development -related permits, cases, and entitlements throughout the entire development process. The flexibility in the solution also addressed non -development -related workflows such as Code Enforcement, Business Registration, and Public Works maintenance/repair requests. Additionally, the Public Works Department was able to consolidate ten business functions into one system. Software users can add new permit types and make changes to their workflows and processes with our flexible solution - saving time, money, and resources. With Clariti, Orange County now maintains an average 10-day permit turnaround for three million residents, and all citizen requests are handled online. www.speridian.com 27 Ol Oct 2024 Ssperidian TECHNOLOGIES Reference Name Abe Toma-Application Platform Administrator and title: Reference Address 125 E. College St. Covina, CA 91723 Reference Phone: (808) 768-8004 Reference Email abe.toma@honolulu.gov Address: Project Details Project Ongoing Implementation Date Project Duration 02/2024 to date Project Description The Department of Planning and Permitting (DPP) in Honolulu, Hawaii, has partnered with Speridian to upgrade its online permitting system by implementing Clariti. Speridian has successfully reached the halfway milestone, having completed the comprehensive discovery and design phases. Currently, Speridian's development team is fully engaged in the development stage, with DPP playing a crucial role in validating the requirements and processes as they are being built. Speridian-Clariti Partnership For the last 3years, Speridian has partnered with Clariti to implement Permit, License, and Service Request systems to modernize public sector agencies' operations, improve internal workflows, and deliver exceptional customer service. Speridian and Clariti (Team Speridian) have helped public sectors reach a new level of service delivery exceeding their customers' expectations. Clariti is an alternative to code - heavy, non -configurable systems that create technology barriers for governments to meet their community's evolving needs. Speridian Engages with Clariti to provide land use management, permitting, code compliance, and case management software on a platform citizen can truly rely on. Together with Clariti, we have helped public sectors to reduce the time it takes for them to issue permits and freed them of bottlenecks caused by endless paperwork and administrative processes. Speridian has established itself as a trusted Strategic Clariti Systems Integrator (SI) and services partner over the years. With a strong commitment as a go -to partner for land management solutions throughout North America, Speridian maintains a dedicated team specifically focused on serving those within the United States. Their contribution extends beyond mere integration byoffering value-added solutions that complement the Clariti platform. This additional support comes in the form of www.speridian.com 28 Ol Oct 2024 Ssperidian TECHNOLOGIES domain expertise, a successful project methodology ensuring efficient delivery, as well as ongoing maintenance and support services. 3.3 Staff Resumes Table: Key Implementation Services Team Member ("Key Personnel") Experience Information Response Re - -. Team Member Name Eduardo Aguila Team Member Role Project Manager Percentage of Time 100 Team Member Will be Allocated to the Project Team Member Years of 10 Experience at Current Company Summary Overview of Mr. Aguila is a Senior Program and Project Manager, Delivery Qualifications and Manager, and Customer Success Manager, specializing in Experience of Team Complex Projects and Programs. Proficient in Software Member Development, Agile/Scrum, CRM, Oracle CX, BI, ERP, e-Commerce, and Mobile apps, among others. He has managed the implementation of complex applications in several Industries and Sectors, including the Public Sector, Banking, Automotive, and Healthcare. Many years of successful projects using Agile, Scrum, Waterfall, and hybrid models, as well as Application Support and Technology projects, implementing Service Management and ITIL. Proficient in Product development, Program and Project management, from Discovery and Requirements to Delivery and Quality assurance, including financial management. He is very oriented to achieve project goals, quality, and client satisfaction. He has been part of the Project Management Office at IBM, Speridian, and PMI Guadalajara -chapter Re -certifications manager, PMI SME for the PMP certification exam. Chronological Resume Resume included of Employment History Education 0 Master's in applied informatics ITESO, Mexico, 2009 ■ Project Management Institute, United States of America, 2009 ■ Diploma in Project Management ITESO, Mexico, 2007 ■ Bachelor in Bachelor of Science in Computer Systems University of Guadalajara, Mexico,1996 ■ Technician in Systems Programmer CBTIS, Mexico,1991 www.speridian.com 29 Ol Oct 2024 Ssperidian TECHNOLOGIES Team Member Professional Certification(s) that Project Management Professional (PMP®) certified may be relevant to the by the Project Management Institute (PMI) delivery of services Certified Scrum Master, Scrum Alliance, Mexico, 2012 requested in this RFP. ITILv3 foundation, EXIN, Mexico, 2011 If no relevant certifications are held, state "None." Evidence Team Member meets Eduardo has spent 2 years on the City and County of Honolulu Minimum project Qualifications (as required in this RFP) lRequested Team Member Name Bob Heinrich Team Member Role OCM Director Percentage of Time 25% Team Member Will be Allocated to the Project Team Member Years of 20 Experience at Current Company Summary Overview of A seasoned professional with over 30 years of leadership Qualifications and experience in building code evaluation, plan review services, and Experience of Team operations management. Proven track record of leading large Member teams, improving customer service, and reducing operational costs. As President and Chief Building Official at VCA Code, responsible for managing plan review services across Southern California. As CEO/COO of the International Code Council (ICC), led the merger of three major organizations into a $55+ million entity. Skilled in strategic planning, stakeholder engagement, and building code adoption. Recognized for driving operational efficiencies and fostering industry partnerships. His expertise spans improving operational efficiencies, mentoring staff, and delivering high -quality building code evaluation services. Chronological Resume Resume included of Employment History www.speridian.com 30 Ol Oct 2024 5speridian TECHNOLOGIES Education Bachelor of Science, Civil Engineering - California State University, Fresno ■ P.E. (not active) Team Member Professional Certification(s) that may be relevant to the ICC Certified Building Official - 8226143 delivery of services requested in this RFP. If no relevant certifications are held, state "None." Evidence Team Bob has been a trusted building &planning advisor and subject Member meets Minimum matter expert for over 30 years working closely with communities across Southern California transforming the community Qualifications (as equired in this RFP) development related processes and citizen experience r • - .. Requested Team Member Name Colby N. Ross Team Member Role Services Support Manager Percentage of Time During Hypercare Support periods, Colby will be allocated 50% of Team Member Will be his time. Allocated to the Project Team Member Years of 8 Experience at Current Company Summary Overview of Innovative and results -oriented technology consulting executive Qualifications and with over 10 years of leadership experience in application Experience of Team development, project management, and team leadership. Adept Member at managing high-performance, cross -functional teams, Colby has successfully led large portfolios of projects across diverse organizational structures and geographical locations, ensuring efficient resource allocation and budget control. He brings a unique blend of technical expertise and customer - focused leadership, having held roles as both a Technical Consultant and Contact Center Manager. This dual experience allows Colby to not only provide advanced SaaS solutions through both Agile and Waterfall development methodologies but also resolve customer issues with minimal disruption. With a deep www.speridian.com 31 Ol Oct 2024 5speridian TECHNOLOGIES understanding of various technologies, he is capable of quickly assessing problems, deploying the right resources, and driving teams to deliver exceptional customer service and operational excellence. Chronological Resume Resume included of Employment History Education 2006 Bachelor of Arts, Greenville College- Greenville, IL Team Member Professional Certification(s) that may be relevant to the None delivery of services requested in this RFP. If no relevant certifications are held, state "None." Evidence Team Colby has been both a Technical Consultant and Contact Center Member meets Manager so he brings both a technical background that is paired Minimum with solving customer's issues quickly, with minimal disruption, Qualifications (as and driving his team members to provide exceptional customer required in this RFP) service. He is well versed in multiple technologies which allows him to quickly understand and assess the issue to ensure proper resource for the clients' needs. Pequested Team Member Name Nagaraju Manchala Team Member Role Solution Architect Percentage of Time 100 Team Member Will be Allocated to the Project Team Member Years of 2 Experience at Current Company Summary Overview of Salesforce professional with over 9 years of IT experience, Qualifications and including 8+years in the full software development lifecycle Experience of Team (SDLC). Expertise includes cloud -based technologies, Salesforce Member Sales and Service Cloud design and configuration, Salesforce CPQ, and managing cloud infrastructure. Proficient in Salesforce Lightning, including Aura and Lightning Web Components (LWC), with experience migrating from Salesforce Classic to www.speridian.com 32 Ol Oct 2024 Ssperidian TECHNOLOGIES Lightning. Skilled in designing complex flows, customization of standard Salesforce objects, and data migration using tools like Data Loader and Data Import Wizard. Strong background in release management, ERP integration through Dell Boomi, and REST API development. Experienced in Agile methodologies and project planning with JIRA and Confluence. A collaborative team player with excellent communication, and analytical skills, and a proven ability to deliver results in dynamic environments. Chronological Resume Resume included of Employment History Education B. Tech in Information Technology from JNTU, Hyderabad in 2014. Team Member Professional Salesforce Certified Administrator Salesforce Certified Certification(s) that Platform Developer -I Salesforce Certified Platform may be relevant to the Developerd I Salesforce Certified Data Cloud delivery of services Consultant requested in this RFP. Salesforce Certified Platform App Builder If no relevant certifications are held, state "None." Evidence Team Member meets Minimum Nag has spent 2 years on the City and County of Honolulu project Qualifications (as required in this RFP) Requested Team Member Name Kevin Brown Team Member Role Integration Architect Percentage of Time 0.5 Team Member Will be Allocated to the Project Team Member Years of 14 Experience at Current Company Summary Overview of Kevin has extensive experience in designing and implementing Qualifications and complex data integrations between Clariti/Salesforce and various Experience of Team back -end and cloud -hosted systems. He has developed custom Member middleware applications using Docker and Amazon -managed services and created web -based applications for Oracle 132C www.speridian.com 33 Ol Oct 2024 5speridian TECHNOLOGIES Cloud Service, Oracle Field Service, and other Oracle SaaS products. Kevin has successfully managed end -to -end Oracle product implementations, incorporating user-friendly interfaces and seamless data integrations. His expertise includes working with Oracle 132C Service technologies, building custom JavaScript plugins, and mentoring developers in web technologies, API usage, and coding best practices. Chronological Resume Resume included of Employment History Education University of Memphis, Major -Computer Science Team Member Professional Certification(s) that may be relevant to the Oracle Service Cloud - CX Cloud Service Technical delivery of services Certified Implementation Specialist requested in this RFP. If no relevant certifications are held, state "None." Evidence Team Member meets Kevin has spent 2.5 years working on multiple Clariti projects, City Minimum of Bakersfield, City of Covina, and Consume Community Qualifications (as Development. required in this RFP) www.speridian.com 34 Ol Oct 2024 Ssperidian TECHNOLOGIES Summary Overview of John is a seasoned software engineer with over 25 years of Qualifications and experience in designing, implementing, and adapting Experience of Team sophisticated online web applications. For the past 12 years, he has Member served as an Enterprise Cloud CRM Technical Architect, working with a diverse range of clients from government agencies to Fortune 500 companies. His role as a Senior Integration Consultant at Speridian/Helix Business Solutions has involved technical analysis and delivery for complex projects, successful implementations across various sectors, and the design of integrations that enhance customer service and efficiency. Chronological Resume Resume included of Employment History Education Delta State University Cleveland, MS o Master of Business Administration (M.B.A.), Computer Information Systems o Bachelor of Business Administration (B.B.A.), Computer Information Systems Team Member Professional Certification(s) that may be relevant to the delivery of services None requested in this RFP. If no relevant certifications are held, state "None." Evidence Team Member meets John has 2.5 years' experience working on City of Bakersfield, city Minimum and County of Honolulu, and City of Palm Desert Qualifications (as required in this RFP) www.speridian.com 35 Ol Oct 2024 5speridian TECHNOLOGIES Team Member Years of 3 Experience at Current Company Summary Overview of Malathi, with over 8 years of IT experience, specializes in both Qualifications and Public and Commercial Sector domains across Canada and the Experience of Team USA. She has a strong background in managing and Member implementing requirements through various SDLC phases using both Waterfall and Agile (SCRUM) methodologies. Malathi excels in gathering functional and non-functional requirements, managing stakeholder expectations, and preparing project deliverables. She is skilled in facilitating requirements gathering, writing Epics and User Stories, and creating various documentation, including workflow and sequence diagrams. Her experience also includes preparing User Acceptance Testing (UAT) plans, technical writing, and performing manual, functional, and UAT testing, ensuring high -quality deliverables. Chronological Resume Resume included of Employment History Education ■ Master of Business Administration, University of Madras, India ■ Bachelor of Science, University of Madras, India Team Member Professional Certifications) that 0 Salesforce Administrator Certified may be relevant to the ■ Salesforce Advanced Administrator Certified delivery of services ■ Salesforce Omni Studio Consultant Certified requested in this RFP. ■ Certified Copado Administrator If no relevant . IIBA CBAP Certification certifications are held, state "None." Evidence Team Member meets Malathi has spent 2.5 years working on Consumes Community Minimum Development and City of Palm Desert Qualifications (as required in this RFP) www.speridian.com 36 Ol Oct 2024 Ssperidian TECHNOLOGIES Percentage of Time 0.5 Team Member Will be Allocated to the Project Team Member Years of 4 Experience at Current Company Summary Overview of Heidi is an experienced OCM Specialist with a proven track record Qualifications and in change management, training, and leadership development. At Experience of Team Speridian, she successfully led the transition of 12 counties from Member the CaIWIN to the CaISAWS system, developed a 3-year communication and change management strategy impacting 18 counties, and created essential OCM documents. She excelled in business process reengineering, analyzing survey data to improve staff adoption, and producing strategic communication materials. Her role also involved supervising communication product development and coordinating with multiple vendors to ensure project alignment and success. Chronological Resume Resume included of Employment History Education Bachelor of Business Administration, Business Management, University of Hawaii at Manoa, Shidler College of Business Summa Cum Laude, 2015 Team Member Professional Certification(s) that may be relevant to the Prosci Certified Change Practitioner delivery of services requested in this RFP. If no relevant certifications are held, state "None." Evidence Team Member meets Minimum Qualifications (as required in this RFP) www.speridian.com 37 Ol Oct 2024 Ssperidian TECHNOLOGIES Team Member Name Kohltrane Michaels Team Member Role Business Analyst Percentage of Time 50 Team Member Will be Allocated to the Project Team Member Years of 3 Experience at Current Company Summary Overview of Skilled Business Analyst with a strong foundation in Salesforce, Qualifications and specializing in Permitting and Planning eCRM platforms for Experience of Team municipalities and businesses. Kohltrane has played a significant Member role in Salesforce Clariti projects, serving as the Lead Business Analyst for notable initiatives such as the Honolulu Department of Planning and Permitting and RailPros. Bring expertise in requirements gathering, process mapping, and solution design. Proficient in problem -solving, business strategy, and people management, and holds Salesforce certifications in Administration and Business Analysis, enhancing their capability to deliver effective solutions Chronological Resume Resume included of Employment History Education Montana State University, Bozeman, MT — Business Management ■ Minor - Entrepreneurship and Small Business Management Aug 2018 - Dec 2022 ■ Gained experience in business processes, financial practices, communications as well as research using applications like Tableau. Speridian New Wave Program, Dillon, MT — Business Analyst ■ Business Analyst and Salesforce Training Program Jan 2023 - June 2023 ■ Completed an intensive Business Analyst training program specializing in Salesforce, with a focus on requirements gathering, process mapping, and solution design. Team Member Professional Salesforce Certified: Administrator- Issued April 2023 Certification(s) that ■ Salesforce Certified: Business Analyst- Issued August may be relevant to the 2023 delivery of services requested in this RFP. If no relevant www.speridian.com 38 Ol Oct 2024 Sspereidian TECHNOLOGIES certifications are held, state "None." Evidence Team Member meets Kohl has 2 years of experience with the City and County of Minimum Honolulu. Qualifications (as required in this RFP) information Response Requested Team Member Name James Wikkerink Team Member Role Clariti Technical SME Percentage of Time 0.25 Team Member Will be Allocated to the Project Team Member Years of 15+ Experience at Current Company Summary Overview of James Wikkerink is a system architect with more than 15 years' Qualifications and experience designing, developing, and delivering COTS business Experience of Team applications for local and state government agencies. He provides Member implementation guidelines, subject matter expertise, and technical analysis for custom and off -the -shelf cloud services, sites, and portals on the Salesforce platform. James has been delivering solutions utilizing the Salesforce and Force.com platforms for over 12 years. Chronological Resume Resume included of Employment History Education Bachelor of Science, Computer Science/Business, University of Victoria Team Member ■ Salesforce product development training courses Professional Visualforce Advanced Certifications) that Salesforce SDK Mobile One may be relevant to the ■ Salesforce Communities delivery of services ■ Chatter API requested in this RFP. ■ Visual Workflow if no relevant ■ Apex REST API certifications are held, ■ Scalable Enterprise Applications state "None." www.speridian.com 39 Ol Oct 2024 Ssperidian TECHNOLOGIES Evidence Team Member meets Minimum Qualifications (as required in this RFP) James works for Clariti Information Response Re -. Team Member Name Kieran Thomas Team Member Role Clariti Functional SME Percentage of Time 0.25 Team Member Will be Allocated to the Project Team Member Years of 3 Experience at Current Company Summary Overview of Kieran Thomas is a Solutions Business Analyst with more than 10 Qualifications and years' experience implementing solutions for multiple state Experience of Team government agencies, and more than 7 years' experience Member configuring and debugging existing solutions across multiple platforms. He provides implementation support and expertise in the areas of backlog grooming sessions, documentation, configuration, coding, and QA. Kieran has implemented both citizen -facing and back -office Licensing solutions for multiple state agencies across North America. Chronological Resume Resume included of Employment History Education Honours Bachelor Mathematics and Business Administration, Minor in Computer Science, University of Waterloo Team Member Professional Certification(s) that may be relevant to the Certificate in Business Analysis, University of Toronto delivery of services requested in this RFP. If no relevant certifications are held, state "None." Evidence Team Kieran is a Clariti Employee Member meets www.speridian.com 40 Ol Oct 2024 Ssperidian TECHNOLOGIES Minimum Qualifications (as required in this RFP) Information Response -. -. Team Member Name Abdullah Mashood Team Member Role Release Manager Percentage of Time 0.5 Team Member Will be Allocated to the Project Team Member Years of 2 Experience at Current Company Summary Overview of Over 10 years' experience as an SFDC developer and Architecting, Qualifications and designing and implementing business technology solutions Experience of Team focused on cloud -based business applications in Salesforce. Member Served as Technical Expert on multiple implementations focused on Salesforce - Service Cloud, Community Cloud, Sales Cloud and BOOMI Integrations. Directly involved in oversight of development in business requirements, specifications, process flows, application design, application configuration, and testing. Provides mentoring and guidance to team members. Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce to support business requirements. Application development, including basic Visualforce pages/Lightning pages, and Lightning Web Components, assist with each release cycle to implement and deploy new/updates to existing applications and code. Chronological Resume Resume included of Employment History Education N Masters in Computer Sciences (MCS), University of Karachi, Karachi (2005-2007) ■ Bachelor of Computer Sciences (RCS Hons.), University of Karachi, Karachi ■ (2001 - 2004) Team Member ■ Salesforce Certified Platform Developer II Professional ■ Salesforce Certified Platform Developer I Certifications) that ■ Salesforce Certified Administrator www.speridian.com 41 Ol Oct 2024 Ssperidian TECHNOLOGIES may be relevant to the delivery of services requested in this RFP. If no relevant certifications are held, state "None." Evidence Team Member meets Minimum Qualifications (as required in this RFP) ■ Salesforce Sharing and Visibility Architect Abdullah has 2 years of experience on various Clariti projects Response Requested Team Member Name Syed Danish Team Member Role Development Lead Percentage of Time 0.75 Team Member Will be Allocated to the Project Team Member Years of 2 Experience at Current Company Summary Overview of Experienced and skilled in Salesforce Sales & Service Cloud, Clariti Qualifications and Software Package, Microsoft Dynamics 365 CE, MS Power Experience of Team Platform, Power BI, Microsoft .Net Technologies, Salesforce, Azure Member AD 132C and JavaScript frameworks i.e. Angular, React, Express.js, Node js, ES6. Able to function as the development lead resource across multiple client projects simultaneously. 13+ years of IT experience in design, analysis, development, implementation, testing and deployment of web based and multi -tier applications in Banking & finance, automobile, Travel & logistics, Real Estate and inventory domains. Experienced in all phases of software development life cycle (SDLC) - Project Analysis, Requirements, Design, Development, Testing, Documentation and Deployment. Chronological Resume Resume included of Employment History Education MS (Data Science) FAST - National University of Computer and Emerging Sciences ■ BS (Computer Science & Information Technology) www.speridian.com 42 Ol Oct 2024 5speridian TECHNOLOGIES Team Member Professional Certification(s) that may be relevant to the delivery of services requested in this RFP. If no relevant certifications are held, state "None." Evidence Team Member meets Minimum Qualifications (as required in this RFP) NED University of Engineering and Information Technology ■ PL-200 Microsoft Certified Power Platform Functional Consultant Associate ■ 70-515 MCTS (Microsoft Certified Technology Specialist) .NET Framework 4, Web Applications ■ 70-480 MS (Microsoft Specialist) Programming in HTMLS with javascript and CSS3 Danish has 2 years of experience working on various Clariti projects Requested Team Member Name Syeda Mahnoor Team Member Role QA/Testing Lead Percentage of Time 0.75 Team Member Will be Allocated to the Project Team Member Years of 2 Experience at Current Company Summary Overview of Syeda is a Quality Assurance (QA) professional with around 3 years Qualifications and of experience specializing in both manual and automation testing. Experience of Team She has worked across multiple domains such as CRM, NPO, and Member banking applications. Mahnoor has extensive hands-on experience with Salesforce Administration, Sales Cloud, and automation testing, and she has acted as both a QA engineer and Business Analyst on several projects. Her key skills include regression testing, smoke testing, integration testing, and stakeholder management, providing a balanced mix of technical proficiency and project coordination. Chronological Resume Resume included of Employment History Education Bachelor of Computer Sciences (BSCS), Indus University, Karachi www.speridian.com 43 Ol Oct 2024 5speridian TECHNOLOGIES ■ (2016 - 2020) Team Member Professional Certification(s) that Salesforce System Administrator may be relevant to the ■ Salesforce Omni Studio delivery of services Salesforce Associate requested in this RFP. Salesforce Sales Cloud If no relevant certifications are held, state "None." Evidence Team Member meets Mahnoor has 2 years of experience working on various Clariti Minimum projects. Qualifications (as required in this RFP) www.speridian.com 44 Ol Oct 2024 Ssperidian TECHNOLOGIES 4. Product Overview Our proposed Enterprise Land Management Solution will support your main business capabilities of application submission, permitting, inspections, code enforcement, and licensing. The flexible and expandable nature of the platform means you are assured that it will meet your future needs as well. The Clariti platform reduces complexity, enhances the user experience, and enables better reporting and data management. Our proposed solution is specifically designed to address your Enterprise Land Management needs by combining ease of use, robust security, and flexible functionality. This section provides a high-level graphical representation of the solution architecture, detailing the essential components that form the backbone of our system. The components are organized into four distinct layers, as shown in the diagram below, based on how the various stakeholder's access and use the system. The key layers of our solution include: ■ Stakeholders Access &Authentication ■ Online Services ■ Back -Office Services ■ Interfaces/Integration www.speridian.com 45 Ol Oct 2024 Ssperidian TECHNOLOGIES • 9elf Regielretlan/2FA • Uaer Prollla Management • Save In -progress Applications • Online Payments • Secure Communications • Shopping Cart • Public 9.areh • Vlow Approved Permits • Public Noticas • Complaint Submission • Account Registration Frequently Asked Questions My Account Overview • APPlicotlan Status Request Initial Application Pro•eppllcstlon Requests CrsatelMonage Projects Complaint Submission Duplicate Form Print Upload FlleslDrawings Inapeclion Scheduling Requoel Moorings Onllns Payments Track and Pay Citations 9ubmll Extension Request Track Approval Conditions View Outstanding Teaks Daposlt/Trual Management Ylaw Transaction History Receipt Generation AdmadMration YalSe6g,oFirla ';<` .•lF.FF^t!i1) •Security ~rAM Management _.... Management LatterTernplets e �� t Men1lDeAld Mansgbmeat p Management � dtq t PP!als ` Me itorinyrtorm.ne. ♦ Woeg!m�rd _ Approvers. Analytiasigl ay Sate Management Inspection Configuration CLARITI COMMUNITY DEVELOPMENT SOLUTION —BACK OFFICE Enterprise Land Management Solution Overview Table: Software to be purchased Component that is not included in its Solution that the City would need to procure separately. 1. SMS/Text Services SMS messaging has to be purchased from an appropriate - vendor www.speridian.com 46 Ol Oct 2024 5speridian TECHNOLOGIES S. Functional Solution Stakeholder Access and Authentication Our proposed solution provides intuitive and secure access for various stakeholder communities, recognizing that the primary stakeholders include the Public, Permit/License Holders, Land Developers, Agency Staff, Field Inspectors, and Third - Party Reviewers. Stakeholders ■ Public: Members of the public can access the online portal to perform various activities and obtain information relevant to Enterprise Land Management. ■ Permit/License Holders: Individuals or organizations holding permits or licenses can manage their profiles, renew licenses, and submit necessary documentation through the portal. ■ Land Developers: Developers can access the system to submit applications, track project statuses, and manage related documentation. ■ Agency Staff. Staff members can submit information, access data, and perform necessary administrative functions. ■ Field Inspectors: Inspectors can access the system to update inspection statuses, report findings, and manage schedules. ■ Third -Party Reviewers: Authorized 3rd Party reviewers (Agency contracted resources) can access the system to evaluate submitted documents and provide feedback. External stakeholders (Public, Permit/License Holders, and Land Developers) will access the application through the Internet (through a personal computer, smartphone, or tablet connected to any standard Web browser), Email, or at the counter in the COA Offices. Internal Users (Agency staff, Field Inspectors, and 3rd Party Reviewers) will be provided with secure access to log into the Clariti back -office system. www.speridian.com 47 Ol Oct 2024 5sperldian TECHNOLOGIES Authentication & Authorization Security and access control can be tightly controlled with Clariti's robust security and data access functionality. We recognize the desire for the solution to include the necessary security architecture to protect the solution from unauthorized access. The solution provides a two-tier approach to address the overall system's security requirement: Authentication: This process verifies that users are who they claim to be, which may be controlled differently by external and internal stakeholders. Our solution integrates with Active Directory to provide secure access for internal stakeholders such as agency staff and field inspectors. Authorization: This process controls what functions or transactions users can see or perform once they are logged in. Managed by role -based security, once authenticated, users are assigned a role that determines their access to specific functions and services. Role -based permissions ensure data protection on a hierarchical and need -to -know basis, with specific permissions assigned at the record type level, and field level, and based on the approval/workflow status of a record. Only administrators can modify system permissions, ensuring stringent access control. By combining stakeholder access with advanced authentication and authorization mechanisms, our solution ensures that all users have secure, role -appropriate access to the system's features and data, providing a seamless and protected user experience. www.speridian.com 48 Ol Oct 2024 Ssperldlan TECHNOLOGIES Usernamp admin@claritidemo.com Rassu+ro rd ................ � Kemernoer me Forgot Your Password? Staff Login Public Portal 1 Sacred Username www.speridian.com 49 Ol Oct 2024 5speridian TECHNOLOGIES Online Services • Self Regletratian/2FA • User Profile Management • Save In-pragreas Applications Online Payments • Secure Communications • Shopping Cart Portal Services • Publlc3earch • Vlow Approved Permits Public Notices • ComplaintSubmission • Account Registration Frequently Asked Questions Online Services • My Account Overview Application Status Request • InllletApplicatlon Pre -application Requests • Create/Manage Projects Complaint Submission • OupliceteForm Print Upload FlleslOrewings • Inspection Scheduling • Request Hearings • Online Payments Track and Pay Citations • Sub Extension Request Track Approval Conditions • VlewOutstandingTasks • DepositlTrust Management • VlewTransactionHistory Receipt Generation Portal services refer to specific functionality that is provided as part of the core online system capability included as part of the platform framework. There is no additional configuration required as additional permit types are introduced. The portal service features include: Self= Allows users to self -register and establish online accounts with two- Registration/217A factor authentication for added security. Enables users to maintain and update their account profile User Profile information, including allowing user account creation for specific Management transactions, managing user preferences, and password management. Save In -progress Allows users to save their applications in progress and return to Applications complete them later. Facilitates online payment of fees and fines through a secure Online Payments payment gateway. Secure Provides a secure messaging system for users to communicate Communications with agency staff and receive important updates. Allows customers to process single or multiple actions via one Shopping Cart financial transaction. www.speridian.com 50 Ol Oct 2024 Sspereidian TECHNOLOGIES Pause Reason Gathering required details) Planning Application Intake Cancel Paused Application Outstanding Fees Notice There are outstanding fees on this permn, The total balance Is: 56,800.00 Close Outstanding Fees Popup C Can Total:16,800.00 Billing Details Account conlncl Emall Acme f l-1wartl knet inmojAclanLwflwwa 4:m Cad Details v BLD-21-106 $6,800,00 Name Payable ripe 010tandine Awounl To Pay 0000717 Fee $20000 $M 00 00001149 Fee $200,00 $200,00 0000725 Fee $200.00 $200.00 0000729 Fee $200.00 3200.00 0000709 Fee $200.00 $200,00 M 717 Pan 000 on a7nn nn Payment Methods Type Amount CrcAh Card SG,AOI, OP Cart Confirmation www.speridian.com 51 Ol Oct 2024 Ssperidian TECHNOLOGIES Public Services Public Services are online services that are provided for and meant to be consumed by, the public. These services will be accessed from the online portal. No registration is required to access these services - unless you require it. imeatTre .- Allows public users to search for permit information by project name, county, city, permit type, or permit number. Search results can be configured to include code amendments, GIS maps, zoning Public Search maps, and project -specific information. Enables the public to view details of approved permits, including View Approved project scope and status. Permits Provides access to public notices related to Enterprise Land Public Notices Management activities and events. Allows a citizen to submit a complaint online. User can identify the, permit type, complaint parties (complainant, respondent, witness, Compliant etc.), and include a complaint summary. Submission Allows a user to create an account which will allow them access to Account more robust self-service capabilities. Registration Allows users to see agency responses to frequent or common Frequently questions. Can also include "Contact Us" links for submitting Asked messages, and structured "Contact Us" request templates. Questions www.speridian.com 52 Ol Oct 2024 5speridian TECHNOLOGIES Al . ,.i Nome 0eM¢ol.d Wlde APPIY Fee Wllmalw Mr Glmd+r RpMlm lrwe IT'S AS EASY AS O©0 Report en haue Step 1: Step 2, Step 3: •. o+.m Ad W*11 i tour* he F.eant What n.aew.w N.'n..a n"n tuat le Ihle CvmPletn[ tNeled 1¢ mde IMn I IYpe of 41D • Yd us tn¢t¢ d¢teilr • le(e¢¢n wauaY Trt re.n.MM+. w•I.+—. u.,ws., e..�w Nu. Oa tI Feet ad nddla SeIeCI any "I eat"Ones that may ap al Imam theti.nJaa uN CTRL kW to select man than FA¢Ito this C Plein4 •When was No il" ohear.ad! Neanaa'I.e.m bdmP+P�n onamap �.ItN¢M01hMM No10 0" Y 1010 AM LaoWde and Lmtgand .,�.,. •Laborde A[ces.e+Y sanaWm arm! I: rmarts nTFVWMso M Aa.Nl11.¢�eaean. •LWPWROada Run.n¢"Ar Qaaey ID W49nN Mvul canw�nmlwwhpa. Fen.+ ri '..,+*04AII suss Report Issue Registered User Features 4 • O f ...... e....wi..• Or h.�. m„ea 9 Long B*Nh a. 0 sp &AI .,.-. Registered users have access to a suite of features that define how the registered individuals/construction companies interact with the system online. This interaction affects customer adoption rate and customer satisfaction, which directly relates to how the project is perceived by the public, your customers, and other COA agencies. Getting this aspect of the system right is one of our top priorities. These features include: Provides an overview of.the user's account, including profile My Account Overview information and associated permits, scheduled events, and transactions. Application Status Allows users to request and view the status of their Request applications. Enables users to submit initial applications for permits and Initial Application business licenses. Pre -application Allows users to submit pre -application requests for Requests preliminary reviews, consultations, and/or pricing estimates. Users can create new projects and manage existing ones, Create/Manage including tracking all permits, inspections, and fees within a Projects project, updating details and tracking progress. www.speridian.com 53 Ol Oct 2024 5speridian TECHNOLOGIES Allows a user to submit a complaint online. Users can identify Complaint Submission the permit type, and complaint parties (complainant, respondent, witness, etc.), and include a complaint summary. Allows users to request and print duplicate forms and Duplicate Form Print documents, including approved permits, or certificates of occupancy. Enables users to upload necessary files and drawings related Upload Files/Drawings to their projects and applications, including accepting raw AutoCAD files for data automation into GIS. Inspection Scheduling Allows users to schedule inspections for their projects. Users can request hearings related to their applications or Request Hearings projects. Online Payments Facilitates online payment of fees and fines. Users can track citations issued and make payments for any Track and Pay Citations fines incurred. Submit Extension Allows users to request extensions for project deadlines or Request permit conditions. Track Approval Users can track conditions of approval for their projects. Conditions View Outstanding Provides a view of outstanding tasks and actions required for Tasks their applications and projects. Deposit/Trust Users can manage deposits and trust accounts associated Management with their projects. View Transaction Users can view the history of transactions they have History completed. Allows users to generate receipts for payments made Receipt Generation through the portal. www.speridian.com 54 Ol Oct 2024 Ssperidlan TECHNOLOGIES 1i1?�i'`.,b-:1 Item. Oa1AAoud Cube MPN F"Mal" My CalandaP a.Fen an ISNO 4 • n Welcome to your Dashboard dy Permits Click ®slow to Pay Fa�a Pnwml Ohi ,ni!r'< �y Land Uao Aypllcatfons (Planning Appllcatlo a IV I file _Nqrhkfllh..r.— _�,..�, ,. �. "' hill soil... My ProJacts My Activities i CmIC•I': C. ;;;:ll Nom. w1Aee.Pd cold. ePPM n.dnlm.l.P My w.nd.P a.p.n.n llu,. a1D,14-0145 type VMCIn1 Wert hoe Ppne low We My Activities i CmIC•I': C. ;;;:ll Nom. w1Aee.Pd cold. ePPM n.dnlm.l.P My w.nd.P a.p.n.n llu,. a1D,14-0145 type VMCIn1 Wert hoe Ppne low We - Aw.c.m 1nla.nudcr. Apldlwm .4w,ml Pttmil Cgnminlcalion Plehrena '+ RvIdTod Ptlnninl P,olecl Pwmd Isf,hilh i W lel4Anenl Appllullen I � ..rmll lac+lan lWdrili PaPcel V_ , nP.It4rl+r+n�.ur+n.nr v.e Pl rdl Dlelgalb.l Portel ONneP .. Proi D•adpuvn De glpllm Q smmhwmla) � ❑ mnp) Inlp.fuenlldl Portal Inspection a ♦ 0 www.speridian.com 55 Ol Oct 2024 5speridian TECHNOLOGIES Entity Building Code Planning & Management Permits Enforcement Zoning Administration �•x�s aM WMn Administration .'I,� ,° AppteyilY an.e•nty � i°Iw•p�W 1'Q41�► g CanmllaM- conliguration raw"t M iarn�¢m•n1 rwtrm•M • �•,:.`...:. n�ltansyrrnMnl 7 M•na"MWA t• Ap"als 8` Intomd p•rfomtuK• Appals MonNedep �nMdo-�a* .iu0dbblon R•ponlnp7 �trr, Ayproyafr Arulyllosl9l p Will da- , c q � Iniuy ` ernrtta. a. .....LA � 6M Msnsp•m•+M Imp•etlon Contlpurstlon Clariti Enterprise Land Management Solution -Back Office Clariti's Enterprise Land Management Solution is built to empower municipalities with the tools to manage and enhance community growth. From streamlining permit processes to optimizing public services, Clariti offers robust features that ensure seamless operations within and across the participating departments. The solution is comprised of five pillars to support the functional requirements: ■ Entity Management ■ Building Permits ■ Code Enforcement ■ Planning and Zoning ■ Administration www.speridian.com 56 Ol Oct 2024 Ssperidian TECHNOLOGIES Palmlla Cansolo e App tsuncher �'. items to Approve or.r,� d.Ir..II -w�ru 4 hw.n ,n u-ok. ezurevuty ICI pumas awe.a by A Carr Appe — :lnl4 ,Irt,r, L1 PombCwmQAV LAcpn Pw.. •• Permits Fln. f[ Mdstend" permll Fees Perron-s.nnveaW �I c..+rr. .f, PgxlrA Caprob II 8 5 y.W A. 6w..e.n, c,nuuh !, 2 01 t LwCnIgA. $121 432.49 I j Cedu Lr!nctn�l CunW . Alai "kWM�3CWfloolu Al Avg days to IpauonCe II Avg Oats to EMMon •• vrrmre rum �n numew+ a 40 wr+Lm..n +n flI. oWN"Wl p�. r lie L4aca • ` Inoscrd Oraurb trre Vlmnr pwwwr . Mama IN.I Post Pea "%Iwn V.rx ee4'+rl ir.r--n by TN .n. rfllrctl,Arl All �•-xflr..nlAryLvr+�C,�rttrl _.. rim i4Gal,. My Permits- In APPllpatlon Phase v,•. Tetley's events n" Pm+.rkrllweton nunr. r „u,r: ( s, la( 14hWh a ; i My permits - In Application Phpass _ rto.M A.ormk410"Wr,reweeP ) an.rud olPwt. ntMom 1100 1Q0 PM r.nr"A r,,l s i!'lpute YLl PM NI..I pzit . I A 5I II_no<a IF_.1 11111.O.44-00166 i.lv Par ., „lL 11) ..,,,l.,., i r INSF-:�-t45-.Il Clni.n.la Claret Sqn Oemu artr 'l Backoffice Application View Entity Management Entity Management forms the foundation of our solution, enabling the comprehensive management of entities, including individuals, contractors, and developers. This pillar supports the association of entities with various permits, registrations, inspections, and enforcement actions, ensuring a unified and complete view of each entity's interactions with the department. Allows for multiple search criteria so that agency staff, depending on their specific permissions, can quickly locate Entity Search* the individual or facility record they are interested in. If permissions forbid access to a record, it will not be visible in search results. Logs all create, update, and delete activities in the audit history, enabling complete tracking of previous values, Transaction Audit. updated values, and the individual who entered the data with time/date stamps. Provides a report -like output that includes all associated Comprehensive data points for a regulated facility, which can be narrowed to Views: specific sections as needed. www.speridian.com 57 Ol Oct 2024 5speridian TECHNOLOGIES Account Manages user accounts, their permissions, and their Management: interactions with the system. Administers individuals who request the ability to act on Delegation of behalf of a regulated facility, ensuring the department Authority: always knows which authorized individual performed specific activities or submitted requests. Manages relationships within the solution, including entity - Relationship to -entity, entity -to -permit, and permit -to -permit, Management• • accommodating authorized representatives, key owners/managers, related facilities, and license history. Communication Allows entities to set their preferred methods and channels Preferences: of communication. Sea¢rr NI • q Howard 0 Permits Console Q Howard Jones a Howard Jones Conlact•Acma contact Howard Lure Q Dashboard l� contact FFQllnw Edit Delele • ( is Permitting Dashbo Howard Smith Aa of Jul 17, M24 10 24 AMF AaAeiq 4 17 contact Account Nenn Related List Quick 0 Iy l4l Cupn QHoward Jorge Contact Acne Links NewAppi.., g: Reviews O Henry Howard Drone Q Ap ricnimns 99 A., 110h1 ry Al Clads Contact 1212t 555-5555 ------ /� A CZ. Howard's Permit Licenses as Applicant 6 iland • Updated a law 81COWS ago Number 1 Fono-22-gaoe 2 U0-23.0001 7 RENT-23-0003 4 RENT-23.0004 5 BUS-21406 Caseload r.. � Pnmih a9 ApDhc..• IIOsI View All Email Q UNn9e9 asA I61 damo�ledhsenwerec.- ...III�.Q Lkwen m Apsllaam Plisse Caseload r.. � Pnmih a9 ApDhc..• IIOsI View All Email Q UNn9e9 asA I61 damo�ledhsenwerec.- ...III�.Q Lkwen m Apsllaam Plisse status Water XPA... � • HVAC • Vew liepwl It by Typel My Permits • In Application Phase VLw IiepQll Iqvg dry9 N 149VanAl More Tadey'a Evenb View All Vm9 i.No" (Avg Dail [a E141Iminnl Global Search leave Oele Renewed 0ala � eapinllon Deta 4/Bj101a 41812022 416(2023 a13J2023 413012025 71T371021 7(/12023 7J27J2024 Pgs[ PDII Ouestlgn l5hai= an uPdrta.,. I] (!I www.speridian.com 58 Ol Oct 2024 Ssperidian TECHNOLOGIES ,6; Permits Console Home U.Howard-5eamh v K Search Results We searched for 'Howard', ITop Results Permits Permits 4 4 Results • Sorted by Relevance Files Inspections Applications Involves Parcels Alads Livenses Conlacls Tasks chatter ACcou ne Comment Templates People PleA Checks Complaints Loner Templates 6r Number v I Z., v'. Work.., v V,,. V Totalool,,. V s,. V Dlstrlcl Msp v C.. v Address v'. I I 6t SUP-23.006 Other $0,00 1811 N KEMPER ST LOS ANGELES CA 90055 L SUP,23-005 Other $0.00 133-0211 3260 W KAZAZ LANE LOS ANGELES CA M039 9 SUP-23-004 Other $0,00 133-6A21l 1363 W COLTON ST LOS ANGELES CA 90026 J 4 SUP-23403 Other $200,00 133-6A21l 3260 W KAZAZ LANE LOS ANGELES CA 90039 2 'files 5r Results • Sorted by Relevance Pr 6 3 Title Receipt-Acme-06172024 Receipt-Acme-05162024 ® Receipt-Acme-05152024 O _ Receipt-Acme-05082024 0 Receipt-Acme-05062024 v Size •� I FIIeExtenslon V' LastMadlBedOate 8KB pdf 6n11202411243 PM 8KB pdf 6J1612024,12:50 PM 8K8 pol 6j1512024, 2:49 PM 8KB pdf 518t20241 BU AM 8K8 pol 51612024, 2:21 PM o Inspections 5r Aesulls Sorted by Relevance � 0 Number V Status V Type 0 ' INSP-23.390 Completed 81 Framing Inspection 0 INSP-22-756 EPRoute Buildinalnsoection View More Howard Jones CT _ Howard Jones-- - -- - -, �I Howard Jones L Howard Jones I Howard Jones VlewMore ' V Due Date V schedule.,. V Priority v OwnerAlles v 2 Normal Igree 1112912023 2 Normal Inseection Oueue .l Search Results www.speridian.com 59 Ol Oct 2024 Ssperideian TECHNOLOGIES Permits Console Namm ei Csdecf Howard Janes Accra 12121555-5555 QNpwerd-Search � . lD llorraltl JpnnlG. '. lmee tllm0ln�lentlfarTWefe CAM nrofro.venra" Uur I Gefalls permits J Applfcalwns Enloraemenl 4cenaes MDre_ ', AeflVlty __ _r--_.__— -- Name W+uu fineJ I New Fran[ NaYI TMU log a Gall Nowd JDMI / 12121355.5555 A IIM AWMeb OT 14" Worm / 55Z III -ease f -- Vrmv on Amail i YrlMale Morro 1111frils / DDS 111 aDD6 / rlllarfWiINn 7 FlV All acMbeo. As 4"s Q > Contact Details rlr.hnzl r.vw All . r.A„An v upcam6q. orations v Additlanal Information Inl. rose r ® I BlG-:•1-�41r'0 rabo I.1 Vw haw an ape 6ng Imlo abeld e u 24 oanle Contraatx / damps clamwl hoae.cpm / pfperurrnl NNr anon — / bbb-111-777/ / V ® L Senalollor Arr2%2023 I_I Frpnhv far I V" N" an YpcdnMA lark algW 23016-orq 12 Ii1Y1 375-'J335 OF —.. 1n.lw"n Zen\ V�r Nov. l v Jldr • 2024 This Ibnlh au+nl.m E31. nCNMt NevIAW Ue a W at11 Aa ll _I Vw lW enanent about VAC-ll-04J .• AddressInlonnation 4 0` 0 Atl.afe lTµr Ad6w11 % a IZlrilU9glvaJfn IP t216 pu I NI II i . Contact Record Building Permits The Building Permits pillar streamlines the entire lifecycle of building permits, from application to approval and issuance. This includes managing applications, renewals, amendments, inspections, and all related documentation. Our solution facilitates efficient and accurate permit management and revenue collection. Configurable checklist processor for permit types, enabling manual or automated checks for application Business Rules and Checklist: completeness, fees, education, documents, other licenses, inspection results, disciplinary history, and more. Manages work assignments via applications, renewals, Workflow & Assignment: and other transactions, using group, individual, or round- robin rule definition schemas. Programmatically or manually places flags on Notifications and Alerts: transactions based on processing activities to alert relevant staff. Automates various activities upon permit approval, Permit Approval and including updating dates, scheduling inspections, and Issuance: generating permits for physical or electronic communication. www.speridian.com 60 Ol Oct 2024 5speridian TECHNOLOGIES Manages communications generated during transaction Communications and review, including templates for physical or electronic Correspondence.0 delivery, and records these communications in the system. Associates all documentation received with related records, allowing visibility based on permissions. Physical Document Management: documentation can be scanned/uploaded into the system. Manages the complete history and administration of Certificate of Occupancy: occupancy certifications. Manages scheduling, conducting, and recording data for Inspections: inspections, and tracks survey or inspection results to determine future inspection schedules. Plan Reviews. ' Manages the review process for plans submitted as part of permit applications. Manages bonds and sureties associated with permits Bonds and Sureties: and projects. Facilitates reviews by third -party entities as part of the 3rd Party Reviews. ' permit approval process. Generates fees, fines, penalties, and receipts, records Financials/Cash Management: payments, processes refunds, and manages other cash management activities. 11. � Jale.l C rt.Nh � �1 I Aul lwywl—r I vnnsn �Dv 4n1 mn41»J 2 manlhe salt � Pun � In=- I oe 1 Iv—�I 'J .• A=91 Screen Plan SMfI Syalute Record nop o.d.mn i pluck PYly Permll Undo Persil Quick Permit alpnls Permlt Peln Got Existing Panles TriAa Permit Project Delalls Quick Permit Project Deleds "elan nsld values to P Gat Records sansn Semen AulDnmenl LAIstInD Piny �Uonoon I cud I End I conikmatlDn Screen 0 O snaen Default outcome I' I Annlallon wow Too Many Portion Dloek Perry 04f3112 ®' know ]■ scroon scnan I� I creala P.rmllo Assign Slack Party vale to C. hr Peea4l\ - �rfytl,rhon rMr. Permit Aa+lpnmant I I I I� Aealan Permit to Altoatl Copy I of EaMlrmstlan demon eoneant Q] Seman AsalDnnl � � I Flow Builder www.speridian.com 61 Ol Oct 2024 Ssperidian TECHNOLOGIES •�; InspaedonsConsole MfPecudnf Inspection Assignment Board lnwecuone NeM 7 Deya Inapeetlona . 13 of 131tem(s)9 Sdned by RaNc ImpiectlgnOubuglUnwbnc..fill) INSP•1b-004 BgiMllp IMoecuM 1prlh 2 NormA1 gl 0 24 0131 Alert Popup � r mf0gc11M AAslgmm._ 11"Ad" 7118r2024 $e1NdYml flat I IIn;-2J 0001 1 P011�7A-00()l • I MI'M-2,1'gnod I-� INSP-24. Un:1 . _. 71111f2024, 1200 AM 2JIO12026, 1240 AM T21g12024, 12:00 AM T712N2024, 12 00 AM "UndbW lnlPKmn FoundAlwi lnapKW Mechu AIIHVAC Plumbing lnsp*00A 2 Wnrntl 2 Nwmol InedKl+on 2 NP.mal Pmnding Pending 2 Nwrim, Pending 2011 AQ%O6NA A'IC•.tlC J i511 Mom IANA AVE Pending 3d51D INOAGA 41rC 0AN to MOmCA C A 20404 SAIITA MONICA g0400 125 PACITIC SnEETA nAWA IAONICA CA SnAn5 I.MCH:A 0007 '..I 7/1977024; 1700 AM Mnch.v. u11i NVAI. mpptilm 2 NPIme1 Penn ng il0t I.3ftl SIOUT 191 :4NTA AIONICA CA 10410 I.lI1M ;J -007J Inspection List View www.speridian.com 62 Ol Oct 2024 5speridian TECHNOLOGIES AT y•� DEPARTMENT OF BUILDING INSPECTION CERTIFICATE OF OCCUPANCY IIA fOLLOWINO pUIWING OR PONFON IINNLUI IrAP OLLN W1wlCIW fUPNNVUANCL WNN Ilk AQUIRLMLNrsm TIIL wcup"" npOI1P as wiri oNYTNC PunWNn(Lair, nw 41 UIISPUIIPINC.0Ol1a INaNmatwwr00Y TIN' OCCUPANCY OILOUP SMCWIU NINON IS PRONIMRO RV IIW. PROPERTY: CONTRAC70R; SdGS-026A11 NUYCPrd APINS INIIDING ADDRESS: CONSTRUCTION PFAMIT NUMRFR: WU Main It JJUIIrUOidi PCRMIY USE CLASS: 4 fharlPY RPvdrrtl6l OWNFRI ISSUF DAM OIELWOOO L P M3.11 IS tlY�dpulwv bevn,lsdngnlutlpu lhal rluWrwJ. dntlunland, dnd qfm lv dhlJo by uJlml•f undwMUvnY 1Tv rw11PWP ul uuwNny h ruNwilhtlry IPrim and rvWturn JL+wrLPJ NSRPOtl _ CERTIFICATE OF OCCUPANCY I PtPaNlntrm OP eulLppIPNNIPEAIox Generated Certificate of Occupancy Code Enforcement Code Enforcement ensures compliance with community regulations through tracking and management of complaints, allegations, violations, and disciplinary actions. This pillar supports the complete lifecycle of enforcement activities, from initial complaint submission to resolution, ensuring effective monitoring and enforcement of community standards. Manages the lifecycle of complaints from Complaint and Incident Tracking: submission to processing and resolution, including compliance orders. Tracks allegations associated with cases, violations, Allegation and Code Management: and disciplinary orders, ensuring completion of these orders. Tracks compliance with disciplinary orders, Compliance Monitoring: including staff training, fines, penalties, and facility improvements. Comprehensive tracking of investigations or Investigations and Violations: surveys of regulated facilities. Manages work assignments for complaints and Caseload Management: other cases via group, individual, or round-robin rule definitions. www.speridian.com 63 Ol Oct 2024 5speridian TECHNOLOGIES : Manages the issuance and tracking of citations and Citations and Fines fines. Cade Enforcement .., tomplalnm - m NPaas000ge I to... cor"Wnt NPC-2200006 `amM tR■ Aad.sn C"P fir Ago Violation Pment Non Pannrtmd tonstnrzilon JAA NI]Aatl 51 LGS ANUi Lt51_A'JUOA%^ all This Is is Primary Complaint Daub Related Complaints Inspections Violations llant Notes & Fibs Mora .' TvDs PI1en1Y Non PerTtmed CWStNOWn 1 Medum 1 Prom" cwolant 5%mus / VldatWn Present / c,nwl p 4..an r.,. tbwn p He and JUneP / je iorG u w Dam 311 mane Prom Prow 1 1111J17g72 Seal tl na RMw 41Wo / la Enc.m m Slav Omar to Abate / Oo�PP Not porrtettod WAId+1W Responsible Entity 4n1wn Pant exr a.faC.Sda PYry T1ik Complaint Record AnaJi tall AdJ Ale.t Pf 4nobl.—V+w r. , cw.w cor nraad VI-0 www.speridian.com 64 Ol Oct 2024 5speridian TECHNOLOGIES Code Enforcement... Homo Inspection Assignment Board Inapecllons Next Weeks Inspections + 3 of 3ltem(s), Sorted by Rank \` Code Enforcement Inspectlon Que,..l3)3) + 1 INSP-22051 I� 164014TH AVE Nerlh Code Enforcement 3 High 0.00 INSP-22.O67 �� 124 10PUAN AVE East Code Enforcement 3 High 2.on INSP-22-O67 I• 609 47 rH AVE Wes[ Cedo Enforcement LOW Planning and Zoning v , Inspectlon Asslgnm.,. . X I Sunday 7)2112024 -Scheduled Stert I-FIN-2A-0004 I 7)2i12024, 12:00 AM Final Inspection 2 Normal Pending Monday 712212024 -Scheduled 91ar1 Code Inspections I-ELC-24-0003 �•� 24, 12:00 AM 7f22f20 Eleclrlcal Inspectlon 2 No mal pentling I-ELC-24-0004 7f21r2014, 12'.00 AM Elecldcal Inspectlon 2 Nerrnel Pentllne Planning and Zoning manages the processes related to land use, including site plan approvals, zoning management, hearings, appeals, and subdivision approvals. This pillar ensures that all planning and zoning activities are efficiently processed, tracked, and managed, supporting orderly Enterprise Land Management and compliance with zoning regulations. Feature Description Manages the approval process for site plans submitted for Site Plan Approvals* development projects. Conditions Management: Tracks and manages conditions of approval for projects. Manages zoning regulations, including re -zoning Zoning Management: processes. Comprehensive tracking of investigations or surveys of Hearings and Appeals* regulated facilities. Subdivision Approvals: Manages the approval process for subdivision plans. Conducts preliminary checks of plans submitted for Preliminary Plan Checks. approval. www.speridian.com 65 Ol Oct 2024 Ssperidian TECHNOLOGIES ®Hearings Planning & Zoning Commission Hearings 18 hems • Sarted try Hearing Date J Time • Filtered by Hearing Type • Updated a few seconds ago Hearing Name v Agenda Close Date v Hearing Date J ... y v Availablllty 1 �] P&Z Commission Hearing Dec 14, 2024 1218J2024, 12:00 PM 12114J2024, 12:00 PM Open Open 6 � P&Z Commission Hearing Aug 14, 2024 8J8120244 12:00 PM 811412024, 12:00 PM Open 6 (] P&Z Commission Hearing Jul 14, 2024 71812024r 12:00 PM 7/14120240 12:00 PM Agenda Full 7 ❑ P&Z Commission Hearing Jun 14, 2024 618/2024, 12:00 PM 6/14/20240 12:00 PM Agenda Full 8 n P&Z Commission Hearing May 14, 2024 6J8/20240 12:00 PM 5/14/2024, 12:00 PM Agenda Full 9 P&Z Commission Hearing Apr 14, 2024 4/8/20240 12:00 PM 4/15/2024, 12100 PM Agenda Full 10 P&Z Commission Hearing Mar 14, 2024 3/8/20240 5:00 PM 3/1412024, 6:00 PM Agenda Full 11 P&Z Commission Hearing Feb 15, 2024 219120241 12:00 PM 21912024, 6:00 PM Agenda Full 12 P&Z Commission Hearing Jan 16, 2024 1/1012024, 12:00 PM 1/15/2024, 1:00 PM Agenda Full Hearings Schedule Hearing P&Z Commission Hearing Jan 15, 2024 Submi[ Icr Approval P[inlaWe Vlew T Edd Details � Hearing Applloatlona (3+) Hearing Name Availability HC00193 IJ P&Z Commission Hearing Jan 15, 2024 Agenda Full Application: SUED-23-031 Headng Dale I Time Maximum Agenda Items Decision: 1115/2024, 1:00 PM 10 Decision Co,.. Nearing Type Scheduled Agenda Items H000195 I.I Plannln & Zonin Commission f 7 Application: SU9o-33-032 a- g----- Decision: Agenda Close Date Owner Decision Co.-. 111012024, 12:00 PM ! 9 Jill Claritl P H000196 I .� Application: S000.23-034 Location Decision; / Decision Co.., created By Last Modilled By View All 7 Jill Claritl, 11120/2023, 9:30 AM 9 Jill Cladll, 1/312024, 9:59 AM Hearing Attendees (1) HA0013 Lai Contact: Howard Jones Role: Respondent View All Hearing Agenda www.speridian.com 66 Ol Oct 2024 5speridian TECHNOLOGIES , Planning Console Appnaebpee � npplleellon sueD44a03o suao-2A-D2a I AP.- ,, a } fallow Pay Outstanding Ifew 6 1 Can anlD Loner Atld AlDrt Puoev Sfalua type Declebn Data APDlbanl Pemol Nearing In Progress Subdivision HpweN loner 6160.006-006_ IA y Details Reviews Documents Comments Conditions Financial More... Closed Q Submisslons (3) I� e Comments 4 Now Standard A liwliun Cennneln � II SubJlftw-n Plans �_ , Paquhad: Submission Data: 5181202d, 10:02PM Comment Number Comment Template Agency l Department Status idle Report l] r_MNTOn90 Cunbaclor Ucense Community Services I� Resolved U Recil letl: Submission Dale: 51812024, 10:02PM CNNi-0491 Council Package Engineering Resolved C) Slumwaler Slnlemnnt O. Ckriff 0492 _ Curb amp regwroments shall to _ _ Public works Resolved = Requlnd: Submission Date: 91812024, 10.02 PM Now All View All ' Conditions(2). I� Nevi Slondard Conditions of Approval x leave •sorted by Number • updated a few ascends ago Number t AOmcyl Depsr.., Comment lbmplata Pull Description v 1 (_J 000U285 Building Slowing permit Raquiiad Poor to any site of cons"... I] 2 1100028q Public wri Application form) BMC 115.U11601 Thefollowing Information required to be a," V ew All ® Notes (n) Application View Administration New I The Administration pillar provides comprehensive tools for system configuration, security management, and performance monitoring. This pillar ensures that system administrators can efficiently manage user roles, permissions, and configurations, while also providing robust reporting and analytics capabilities to support informed decision -making and system optimization. Feature Description Assigns internal system administrators, Administration &Security: provides requisite training, and equips staff to administer configuration and security in- house. Manages the solution configuration, security, Configuration Management: authentication, authorization, and third - party integrations. Manages templates for communications • Letter Template Management. generated within the system. Provides performance monitoring tools to Internal Performance Monitoring. ensure the solution is adequately equipped. Reporting/Analyticso • Offers multiple reporting methods and an optional Analytics module, with out-ofAhe- www.speridian.com 67 Ol Oct 2024 5sperldian TECHNOLOGIES box reports and training for custom report creation. Staff/Role Management: Manages the staff and their roles/permissions within the system. Inspection Configuration• ' Configures inspection processes and requirements within the system. huuN hscutlra DaahEoutl 1.A 4 F r. 1 .a. •--•.. .,.. Tail Rmus •• DWW.q Fm •, $26,316,676m8 $513,438549 I.WW N' Try, rN Pnw HwuP sw wd Pr by Pw ere Tr •• Tow Pw kw" 32 151 bpy'nb^, MpaM _.... .. - ® p u"�' TOY conlow Pvm4 •. w" 5 .� re r K.a . 183 Pan ChKk 0T Ty" PeMro Pan Owch •• Plan Chain In PmWw •• Amm" Pin Cho& Tva 1DMI •• Executive Dashboard AaMIhdISTRATION v Users Permission Set Groups Permission Sets Profiles Public Groups Queues Roles User Management Settings Users > Data www.speridian.com 68 Ol Oct 2024 5spereidian TECHNOLOGIES Administrative User Management Menu www.speridian.com 69 Ol Oct 2024 5speridian TECHNOLOGIES Interfaces Our proposed solution will integrate with the following required interfaces as described in the Interface List. Where possible, Clariti has included managed integration to streamline the business processes. Our interfaces significantly reduce manual data entry and provide an ongoing ability to keep the COA's database of records up to date. A major advantage Clariti has regarding interface development is our commitment to the Enterprise Land Management market space. Interfaces tend to change over time and can require updates. With our significant customer base, Clariti can invest in the required changes and offer more frequent updates when appropriate. Infor - Licensing, Manage all user- On -Premises Status: Existing Permitting, Billing defined licenses for Current Type: N/A System businesses and Future Type: Real individuals as well as Time (One-time test, issue, renew, integrations if and collect fees deployment easily. Handle all using a phased aspects of any approach) regulatory processes, including applications, reviews, hearings, inspections, and fees. Process payments, send notices and invoices to customers, and manage rates, delinquencies, and licenses electronically. First Due Support ELM On -Premises Status: Existing Occupancy www.speridian.com 70 Ol Oct 2024 Ssperidian TECHNOLOGIES Management, Pre- Current Type: Incident Planning, Real Time and annual Future Type: Real Inspections. Time HS Cloud Suite Supports ELM health SaaS Status: Existing capabilities such as Current Type: issuing one-time Real Time temporary permits, Future Type: Real managing Time inspections and investigations, and enforcement. Bluebeam Cloud software that Cloud Status: Existing enables City Current Type: employees to review, Real Time comment, and/or Future Type: Real modify construction Time plans digitally. Munis Financials City's Financial ERP On -Premises Status: Existing system. Current Type: Real Time Future Type: Real Time iNovah/System In -person payment On -Premises Status: Existing Innovators processing Solution Current Type: (cashiering system). Real Time Future Type: Real Time RT Lawrence (RTL) In-house remittance On -Premises Status: Existing payment Solution Current Type: and lockbox service Real Time solution. Future Type: Real Time Kubra The KUBRA solution Cloud Status: Existing includes online Current Type: (web), in -person Real Time (Point of Sale [POS] devices), and phone (Interactive Voice) GIS - ESRI Geospatial - Map On -Premises Status: Existing Services (On- Current Type: Premises). ArcGIS Real time Online, in addition to Future Type: Real our on -premises Esri time Portal services. Geo- www.speridian.com 71 Ol Oct 2024 5speridian TECHNOLOGIES coding (if possible). The system interface with GIS shall include/integrate both City -owned aerial imagery and cloud/subscription- based aerial imagery. Contractor State State License Board External Status: Existing License Board application Current Type: (CSLB) regarding registered Batch Future proposers. (On- Type: Batch Premises) This is an interface with the State Contractor License Board to extract licensed Contractors. This allows the City staff to determine if a Contractor is licensed and in good standing or not. Assessor Interface Load monthly data On -Premises Status: Existing from the assessor to Current Type: the system at the Batch Future parcel level. Type: Batch Assessor Interface 2 Update parcel On -Premises Status: Existing contact information. Current Type: This is a batch job. Batch Future Type: Batch Simpler Reporting Data Warehouse - On -Premises Status: Existing Reporting solution. Current Type: Real time Future Type: Real time Laserfiche Document On -Premises Status: Existing Management Current Type: System, Optional: Real time From the account or Future Type: Real record in the time software solution link to a document www.speridian.com 72 Ol Oct 2024 Ssperidian TECHNOLOGIES in the Laserfiche solution OneMeeting Application used for Cloud Status: Existing public and City Current Type: council hearings Real Time Future Type: Real Time Microsoft (MS) A cloud -based Cloud Status: Existing Entra ID identity and access Current Type: management Real Time solution. It is a Future Type: Real directory and Time identity management service that operates in the cloud and offers authentication and authorization services to various. Google - Cloud Identity and access Cloud Status: Existing Identity management that Current Type: provides cloud Real Time provision and Future Type: Real manages users and Time groups, sets up single sign -on and configures two - factor authentication (2FA) directly from the Google Admin Console. Go Long Beach App A 311 application that Cloud Status: Existing citizens use to report Current Type: various items Real Time needing repair Future Type: Real around the City. Time Examples include potholes, downed trees, abandoned mattresses, other trash, etc. It is a Salesforce platform. Data Extract Data Services for On -Premises Status: Existing Extract, Transform, www.speridian.com 73 Ol Oct 2024 5speridian TECHNOLOGIES and Load (ETL) for Current Type: various integrations, Batch Future such as Simpler, Type: Batch assessor, Munis, etc. Transworld Systems External third -party Third -Party - Status: Existing Inc. (TSI) debt collector External Current Type: agency that collects Batch Future debts on overdue Type: Batch accounts. Control-M (batch Workload On -Premises Status: Existing scheduling and automation solution Current Type: workflow that enables you to Batch Future automation) automate the Type: Batch scheduling and processing of your business workflows across various platforms and applications from a single point of control. Small Claims Financial On -Premises Status: Existing Tracking System Management (FM) Current Type: uses the access Batch Future database to manage Type: Batch billing accounts that the City is taking to small claims court. LA County Assessor Supports the ability Third -Party - Status: Existing Map to query any address External Current Type: or parcel to display Batch Future LA county Assessor's Type: Batch Map for the property Qmatic In -person meeting On -Premises Status: Existing and queueing Current Type: N/A system at the permit Future Type: Real center. time Board for The Board regulates Third -Party - Status: Existing Professional the practices of External Current Type: Engineers, Land engineering and Batch Future Surveyors, and land surveying in the Type: Batch Geologists state of California by evaluating the experience and www.speridian.com 74 Ol Oct 2024 5speridian TECHNOLOGIES administering examinations. Board for The Board regulates Third -Party - Status: Existing Professional the practices of External Current Type: Engineers, Land engineering and Batch Future Surveyors, and land surveying in the Type: Batch Geologists state of California by evaluating the experience and administering examinations. Table: Systems Targeted for Integration Infor -Licensing, Manage all user -defined Status: Existing Permitting, Billing System licenses for businesses and Current Type: N/A individuals and easily test, Future Type: Real -Time issue, renew, and collect fees. Handle all aspects of any regulatory processes, including applications, reviews, hearings, inspections, and fees. Process payments, send customer notices and invoices, and electronically manage rates, delinquencies, and licenses. (On -Premises) Dynamic Portal Infor legacy portal - public- Status: Existing facing web portal for Code Current Type: Real-time Enforcement and Business Future Type: Real-time Licenses Rhythm for Civics (RFC) Public Facing Portal for Infor Status: Not Existing system Current Type: None Future Type: Real-time Systems for Temporary Integration Unique Capabilities Housing Development Tracking and Reporting Clariti's parcel &address management features fully support the streamlining, tracking, and reporting of the delivery of dwelling units to support compliance with www.speridian.com 75 Ol Oct 2024 5speridian TECHNOLOGIES your state requirements. Clariti provides tools for your team to manage and view the genealogy, zoning, and land use information for every parcel in your community. A parcel object represents a physical location imported from your US data. Applications, inspections, complaints, and more must have a relationship with a parcel, selected by inputting an address. Accurate parcel management linking every application to a parcel gives your staff a rich history at their fingertips. Your team will be empowered to make land use decisions effectively, without searching for information. Parcel Genealogy The history of a parcel in the system is viewed through relationships. When a parcel is split or merged in your GIS system, Clariti creates a new parcel entry to match. The new parcel entry is linked to the historical entry, which is archived for reference. When an application is made, you can view every linked parcel, allowing you to run through the full history of a parcel. A comprehensive parcel history that's easy to review quickly provides context to your staff. Search -AN • Saan:R.. ,,, Planning ConsGle P.reela V (s sleo-dos-ooa-te � r Parcel 5780-005-008-1B AodAled aeuuestarenlde Eml Address CRY Currant Land use 5160-006-006-111 LOS ANGELES CA Vacant Land Related Details Units Map Q Parcel Genealogy (1) �+ Information 0000003 Related Par... 5160-006-006 Parcel Number Historic Action; Split 6160-006-006-18 Relallonshl... Chad Current Land Use Legal Start Data Viow All Vacant Land 2002-10-16 Lot Size Legal End Date 3,041.00 Violations Alerts Area PmMing Commission Dale Last Sold Central LADBS Branch Office Energy Zone 12 Violations (1) LA s Council Dtsglet Hillside Grading Area VI-0000063 14 Yes Status: Open Certified Neighborhood Council Earthqurise. Induced Liquetaclton Area Ordinance.., Mmntenance Address: Downtown Los Angeles Yes Community Plan Area Methana Hazard Sire View All Central CILY Methane Buffer Zone Methane Zone Clariti Parcel Genealogy Zoning and Land Use The zoning and land use designation for a parcel is determined in your GIS system and regularly synced with Clariti. Parcels may have an address, and every address in www.speridian.com 76 Ol Oct 2024 Ssperidian TECHNOLOGIES the system is linked to a parcel. Variances recorded in your GIS system are imported into the system for permanent future reference. When an application is made to change the zoning or land use of a parcel, you can push the updated information to your GIS system. Up-to-date data on zoning, land use, and addresses in both Clariti and GIS empower staff and applicants with information. ,,; Planning Console ohs Map Yiewe� ArcG15 N1nrIA a coillnp Sarvi f � (; A 0r Foot, go EA t �ls_ �Coo �' �' 1 r 4' S Z` �r Y. 'e� r ME logo , Kill Lo , 3 o Ell r M I o �, r a \ . \ wne^nm 1.-o ..a, - - �� n 1 County of Santa Clue, County of Santa pui, Bu eau of WulfMenegemen4 Esri, HERE, Oer., Zoning Visibility in Clariti The platform's parcel &address management features allow you to track and retrieve the information you need and fulfill compliance requirements clearly and succinctly. Gone are the days of paper trails, lost items, and untimely compliance processes — historical tracking has never been easier. go External Party Review Clariti enables external agencies to securely provide comments during the review process. Through role -based access controls and granular permissions, Clariti allows authorized non -customer reviewers to access a full or partial view of the system, depending on specific needs. With Clariti, the review process is transparent and collaborative while maintaining necessary security and confidentiality. Integration with Existing Department Solutions Integrating with your existing systems and processes is critical to the success of your Land Management system. Clariti allows for comprehensive integrations with third- www.speridian.com 77 Ol Oct 2024 5speridian TECHNOLOGIES party applications. The system can easily integrate with your entire software ecosystem, enhancing your existing investments and improving cross -department communication. Critical integrations for community development software like electronic plan review and payment processing are pre -built as part of Clariti. Clariti uses the Salesforce platform, which allows for streamlined integration with many applications. The platform dramatically reduces the effort to integrate with Dither on -premise applications or other third -party solutions and external cloud. More than half of all traffic on the Salesforce platform is system -to -system integration, making it the most trusted and successful enterprise API in the market. The platform provides a wealth of programmatic access to your organization's information using simple, powerful, and secure application programming interfaces to exchange data between the solution and existing systems. The table below outlines a list of available APIs, uses, and technical details. Format REST API REST API provides REST JSON, XML Synchronous a powerful, convenient, and simple REST - based web services interface for interacting with Salesforce. Its advantages include ease of integration and development, and it's an excellent choice of technology for use with mobile applications and web projects. SOAP API SOAP API provides SOAP XML Synchronous a powerful, (WSDL) convenient, and simple SOAP - based web services interface for interacting with Salesforce. The city can use www.speridian.com 78 Ol Oct 2024 5sperideian TECHNOLOGIES SOAP API to create, retrieve, update, or delete records. The City can also use SOAP API to perform searches and much more. Chatter Use Chatter REST REST JSON, XML Synchronous REST API API to display (photos are Chatter feeds, processed users, groups, and asynchronously) followers, especially in mobile applications. Chatter REST API also provides programmatic access to files, recommendations, topics, notifications, Data.com purchasing, and more. User Build Salesforce UI REST JSON Synchronous Interface for native mobile API apps and custom web apps using the same API that Salesforce uses to build Lightning Experience and Salesforce for Android, iOS, and mobile web. Build user interfaces that let users work with records, list views, actions, favorites, and more. Analytics Access Ana lytics REST JSON, XML Synchronous REST API assets —such as www.speridian.com 79 Ol Oct 2024 5speridian TECHNOLOGIES datasets, lenses, and dashboards — programmatically using the Analytics REST API. Bulk API Bulk API is based REST CSV, JSON, Asynchronous on REST principles XML and is optimized for loading or deleting large sets of data. The city can use it to query, query, insert, update, or delete many records asynchronously by submitting batches. Salesforce processes batches in the background. Metadata Use Metadata API SOAP XML Asynchronous API to retrieve, deploy, (WSDL) create, update, or delete customizations for your org. The most common use is to migrate changes from a sandbox or testing org to your production environment. Metadata API is intended for managing customizations and for building tools that can manage the metadata model, not the data itself. Streaming Use Streaming API Bayeux JSON Asynchronous API to receive near- (stream of data) real-time streams www.speridian.com 80 Ol Oct 2024 5speridian TECHNOLOGIES of data that are based on changes in Salesforce records or custom payloads. For Salesforce record changes, Salesforce publishes notifications when the changes occur. For custom notifications, you can publish event messages. Apex REST Use Apex REST API REST JSON, XML, Synchronous API when you want to Custom expose your Apex classes and methods so that external applications can access your code through REST architecture. Apex REST API supports both OAuth 2.0 and Session ID for authorization. Apex SOAP Use Apex SOAP SOAP XML Synchronous API API when you (WSDL) want to expose Apex methods as SOAP web service APIs so that external applications can access your code through SOAP. Tooling AN Use Tooling API to REST or JSON, XML, synchronous integrate SOAP Custom Salesforce (WSDL) metadata with other systems. Metadata types www.speridian.com 81 Ol Oct 2024 Ssperidian TECHNOLOGIES are exposed as sObjects, so you can access one component of a complex type. This field -level access speeds up operations on complex metadata types. Another option is to use the Salesforce Apex Data Loader, which is a free tool and is used specifically for importing/updating/exporting data in Salesforce. 5.1 Functional Requirements Response Workbook Attachment D has been submitted with our responses. These are the parameters for the Clariti ELM Project Scope: 1. The fee schedules, published on the city's websites and linked to other departments, are deemed accurate for implementation logic in the new Clariti System. 2. This ELM project aims to streamline and significantly condense the 588 record types in Appendix A to create a more efficient workflow in the Clariti system. 3. Leveraging the breakdown in Appendix A, with 7 Departments,l0 Divisions, 22 I ecord names, 150 Record Types, and 75 Application types, The System will be enhanced to accommodate 37 unique journeys with multiple levels of attributes and types, allowing for more streamlined service delivery. 4. TBD Record types are assumed to be a single journey. This journey may be unique or adopt one of the 36 others to be defined. 5. Operational and Operation Records will follow the same intake journey in the Clariti System. 6. Data collected on applications will not exceed what is accessible on publicly available forms as of the proposal submittal date. 7. Fee prices will not change during the implementation phase of the project. www.speridian.com 82 01 Oct 2024 5speridian TECHNOLOGIES 8. Payment plans are invoiced in Clariti for payment by debt holders. 9. System interfaces defined in scope will not change during the project's implementation phase. 10. Within Clar, the project will deliver: ■ 70 form letters for outputs from the system. ■ 200 unique fee templates with fee logic for calculations ■ 75 Unique automated email templates. ■ 110 Inspection Types ■ 40 unique checklists with unique checklist items/questions. ■ 15 unannounced reoccurring inspection types ■ 40 unique review types for assignment ■ 75 in -application alerts ■ 75 custom(drag/drop) excel style reports ■ 15 dashboards with drill downs and charts 11. Implementation of Prebuilt integration with GIS for visualization 12. Implementation of Prebuilt integration with GIS for synchronization of defined data elements 13. Implementation of Prebuilt integration with Electronic Plan review 14. The Portal will support applying for applications, scheduling inspections, paying fees and invoices, logging complaints, logging requests for service, downloading documents, viewing comments, submitting files, map interactions, viewing inspection and plan review results and comments, account management, relationships management per application, and renewals. 15. Clariti Guide will provide applicants with awizard-style guide to discover application requirements and start their journey into the Clariti enterprise system. 6. Technical Solution 6.1 Conceptual Architecture Clariti provides its customers with a documentation portal that details configuration steps, best practices, documentation of features, and technical information. Salesforce provides training and documentation for platform concepts and www.speridian.com 83 Ol Oct 2024 Ssperidian TECHNOLOGIES capabilities (such as building workflows, integrations, screen their Help portal and through the Trailhead learning platform. infrastructure and architectural diagrams. AUTHENTICATION A AUTHORIZATION layouts, and more) in Below are our primary • Self Regiatrotionl2FA Puhlle Scorch My Account Overview Raquel[ Hearings • or Protlle Management Vlew Approved Permits A idol Application Status Request • Online Payments • Save ln-progress Applications • Public Notices Initial Application Track and Pay Citations • Online Payments • Complaint Submission • Pre•appllcation Requests • Submit Extension Request • Secure Communications • Account Ragiatratlon • Create/Manage Projects • Track Approval Conditions • Shopping Cart • Frequently Asked Questions • Complaint Submission • View Outstanding Tasks • Duplicate Form Print • DepositlTrust Management • Upload FlleslDrawings • Vow Transaction History • Inspection Scheduling • Receipt Denotation ONLINE SERVICES i Entity Building Code Planning & Management Permits Enforcement Zoning Administration anowrity ® ! Allapt49lai "fig, It�tati. ConllguMlen Mettep�Ii hq�..' �iil�ygmmY MeneganeM mm Can) A y,MntR 4 IT, i', ., Menegemaot■t. Atw : n�i m z t N)dayi6 Internal Pertam nce t 6 7P.P!ek�s ti' Monitoring MEMO tL, 'awt e<i*'. a EIi6i1h MW N Repeagr ♦ MYgeglnenl 'Apprevehk- MelygoN61 .s CIWk�rgd q, Prs"Inart • sts"als • Pleei'` �' r� t[")5hialr i `, ice.. Mmaga ant ell ImWdbn s Cenection en Solution Architecture Overview www.speridian.com 84 Ol Oct 2024 Ssperidian TECHNOLOGIES The Salesforce Platform's Multitenant, Metadata — Driven Software Architecture Mulllpk Idnams operating In Iso!adon an Ihu Salesfame Plallnrm —tor every tdnanl request tho pladormy Nernel mads maadata and data from a shared database to prwlde each levant with cuslomleed apolcatlm evpederwes ii TWA l m Runtime (Nranel) Ipr, Sodfk UlGWee khema ® �Pa Requests f cwnuwrrrx' Responses Ter•nt l Scheme •j Tlnanln RUMYn TenenlnkAeme L�j Tenantn SAaM OShared Phpad OahMae SMredkAema Qtenant •Sp<IAa Gala QTanrrt—SpeclAc Meladab Multitenant Architecture Platform Production DB Cluster rl� . r • IM • a Application `•,, Servers '•� Standby DO Cluster �rlrt�ry lrl�,ta+r_e Encrypted Async Replication Infrastructure Diagram Production DD Cluster DoW Guard Replication QappUNanga wrrorraaswra kea oa.mra ication rvers . A .• 5e Standby DQ Cluster www.speridian.com 85 Ol Oct 2024 Ssperidian TECHNOLOGIES Master Qa Management Synchronization with Salesforce Unlock the powd, of MOM door through customer cngogement integration C1r1 _� SLOUD 1 fR—Y MREN DATA MANAGEMENTSO Wr0N� -- 4� alrrr. Sr.; 07:�i . caaYmm we easel e,..r.,1: tan., n.. In•u.. hrcJ� 4 W e W/.4 he �010 la'Ike 1 ln, IpAi'Ir�JM IW Yre' R la Ir erhrw 4[w1�11ttl zv N kl ewe A r..••Fk F p, %^1'R ,lu l.er ;A : viirx MPGI 4I 0117111 114 In wnlM/ m xm1 sA® F ;il RATFORM SMInlaN and [u.lom I+ �Y gR,eG:1 turn as I a � I mr N »I r•n � r�lr.1 MFWMI a+I Gn':nai a Archltndurn avPrvlr.W K.fU10PU Mana0,Wn 11 lMCNandbaare[Cmr-aml% m NfuppIrt 114P a ea. Knml vaUGallbeenrppa ur a.h l•aloumdrJoaenlldmtuvriaN uperdforr, me un.tlT Galween8•:mllei. <•reVarele YNanral Phil It wAM1n ,. -fn�Ar Irdu•dry. II ,t.0 rmr,t miiAn, rsln InirnArmmu hut, Yr.x rnn raury Inlrgalr rlur 1vr4h.rcw 1'Inn.4n wlI•nl d.l.l ,vrn nu•: nr•, pmtrl � AI..rA rW .. •ar jlr sa4rm rl rIIT nrrW. Ywl e eerpdae laaud er Ul ravrdan MW blulieo tulelFrrte PatrOrm Dula Svm rwllaatlen Federated Swish InleylalF+� really MUM IIub UIWNIul1 141 SleJvte CluW 41 vuw:ueWrl 0 Mal WU niesul. be u1mugh"100 Yedadwl wl:Ir a kW lu haeMlp Wle LMY IKM NI [epanllnlea In Wp70rt p1 pladom appclkdllers ran llh*Qjf all' pwhljl I r m al llms FAhrrnlaaebn Clean am is aaslryq NI dadcm ..uetnr U.n r..un Md Wta d•AuuKh mi nlm to M 1ulmtrnuaRlm+ pr.11vN S.IIv.".I.yp.nleln�l.negn[u arthilwl,wu+at Mle+lom.twnl+etlMueUmr of yln llnr TulllMrol l:[.+n u..ay alGKK.tolpa+Umm tanmunily Master Data Management Synchronization with Salesforce 6.2 System Architecture Our proposed SaaS solution is built on the Salesforce Force.com platform and includes aII needed infrastructure, which is hosted, managed, and maintained by Salesforce. The Clariti solution only requires a computer that can run a web browser and an Internet connection or a connected mobile device. No other software or hardware is required. Note: Salesforce applications are delivered on -demand over the internet, so the City will not need to license software or set up and manage hardware platforms. Salesforce Force.com is a modern Platform -as -a -Service (PaaS) that is built for cloud computing, with multi -tenancy inherent in its design. To meet the high demands of its large user population, Force.com's foundation is a metadata-driven software architecture that enables multi -tenant applications. Force.com combines several different persistence technologies, including a custom -designed, relational database schema, which is innately designed for clouds and multi -tenancy —no virtualization required. Force.com's core technology uses a runtime engine that materializes all application data from metadata—data about the data itself. In Force.com's well-defined www.speridian.com 86 Ol Oct 2024 5speridian TECHNOLOGIES metadata-d riven architecture, there is a clear separation of the compiled runtime database engine (kernel), tenant data, and the metadata that describes each application. These distinct boundaries make it possible to independently update the system kernel and tenant -specific applications and schemas, with virtually no risk of one affecting the others. Every logical database object that Force.com exposes is internally managed using metadata. Objects, (tables in traditional relational database parlance), fields, stored procedures, and database triggers are all abstract constructs that exist merely as metadata in Force.com's Universal Data Dictionary (UDD). For example, when you define a new application object or write some procedural code, Force.com does not create an actual table in a database or compile any code. Instead, Force.com simply stores metadata that the system's engine can use to generate the virtual application components at runtime. When you need to modify or customize something about the application schema, like modifying an existing field in an object, all that is required is a simple non -blocking update to the corresponding metadata. Because metadata is a key ingredient of Force.com applications, the system's runtime engine must optimize access to metadata; otherwise, frequent metadata access would prevent the service from scaling. With this potential bottleneck in mind, Force.com uses massive and sophisticated metadata caches to maintain the most recently used metadata in memory, avoid performance -sapping disk 1/0 and code recompilations, and improve application response times. The multi -tenant architecture and secure logical controls address the separation of Customer Data. The Salesforce infrastructure is divided into a modular architecture based on pods. Each pod can support several thousand customers securely and efficiently. Salesforce uses the pod architecture to continue to scale and meet the demands of our customers. There are appropriate controls in place designed to prevent any given customer's salesforce.com instance from being compromised. This functionality has been designed and undergoes robust testing through an ongoing process by Salesforce and its customers. Software Development Tools and Languages The Salesforce platform is written in Java. For any customization we would do on the Salesforce platform, we will use the following languages: Apex: Apex is a strongly typed, object -oriented programming language that allows developers to execute flow and transaction control statements on Salesforce servers in conjunction with calls to the API. Using syntax that looks like Java and acts like www.speridian.com 87 Ol Oct 2024 5speroidioan TECHNOLOGIES database stored procedures, Apex enables developers to add business logic to most system events, including button clicks, related record updates, and Visualforce pages. Apex code can be initiated byweb service requests and from triggers on objects. VISUG1 1%0e: Visualforce is the component -based user interface framework for the Force.com platform. The framework includes a tag -based markup language, like HTML. Each Visualforce tag corresponds to a coarse or fine-grained user interface component, such as a section of a page, or a field. Visualforce boasts about 100 built- in components and a mechanism whereby developers can create their own components. Visualforce uses the traditional model -view -controller (MVC) paradigm, with the option to use auto -generated controllers for database objects, providing simple and tight integration with the database. You can write your controllers, or extensions to controllers, using Apex Code. Visualforce also provides AJAX components and embeds the formula expression language for action, data, and component binding interaction. Lightning: Lightning is the collection of tools and techniques behind a significant upgrade to the Salesforce platform. Lightning includes: ■ Experience: A set of modern user interfaces optimized for speed. This includes the Lightning Experience and template -based communities. ■ Lightning Component Framework: AJavaScript framework and set of standard components that allow you to build reusable components to customize the Lightning Experience, and template -based communities and build your own standalone apps. ■ Visual Building Tools: Drag -and -drop technologies for fast and easy app building and customizations. Use the Lightning App Builder to customize the Lightning Experience. Use the Community Builder to customize template - based communities. ■ Lightening Exchange: A section of the AppExchange where you can find more than 70 partner components to jumpstart your development. ■ Lightning Design System: Style practices to build pixel perfect Lightning Experience, Development Tools guides and modern enterprise UX best apps that match the look and feel of the Developer Edition Environment: This online environment lets you instantly start developing and testing your software -as -a -service application. www.speridian.com 88 Ol Oct 2024 5speridian TECHNOLOGIES Developer Console: The Developer Console is accessible from within your Salesforce organization and provides a collection of tools you can use to create, edit, debug and test applications. Force.com IDE. The Force.com ICE is a full -featured, Eclipse -based coding environment, with capabilities like code completion, version control, collaborative development, and project sharing. Force.com Migration Tool: The Force.com Migration Tool is a Java/Ant-based command -line utility for moving metadata between a local directory and a Force.com organization. Salesforce Lightning CLI: Use this code review tool to scan your code for Lightning - specific issues. This tool is extremely useful for preparing your Lightning code for the Locker Service addition to the Lightning Platform. Salesforce Lightning Inspector:This powerful Chrome extension letsyou inspect and optimize Lightning Components by giving you access to a wealth of data about your running applications and components. Workbench: This powerful, web -based suite of tools is designed for administrators and developers to interact with Salesforce.com organizations via the Force.com APIs. Workbench includes robust support for the Force.com Partner, Bulk, REST, Streaming, Metadata, and Apex APIs that allow users to describe, query, manipulate, and migrate data and metadata in Salesforce.com organizations directly in their web browser with a simple and intuitive user interface. Force.com CLI Tool: This tool allows you to interact directly with Force.com from your command line. Functionality includes browsing data objects, executing SOQL queries, executing APEX code, and managing custom objects. Data Tools Force.com Data Loader: The Force.com Data Loader helps you to perform bulk operations data in your Force.com environment: insert, update, and delete data, as well as export data from Force.com objects. You can use .csv files or relational databases as the source or target for this data movement Force.com Excel Connector: This Excel plugin lets you access and update your data directly from Microsoft Excel, allowing easy reporting, mass updating and cleansing of any Force.com data, including custom objects. (Source provided.) Proposed Third -Party Software Components www.speridian.com 89 Ol Oct 2024 5speriedian TECHNOLOGIES Server Operating Systems Our proposed SaaS solution is built on the Salesforce Force.com platform and includes all needed infrastructure, which is hosted, managed, and maintained fully by Salesforce. The Clariti solution only requires a computer that can run a web browser and an internet connection or a connected mobile device. No other software or hardware is required. Desktop Operating See Server Operating System Systems Databases See Server Operating System Web Browsers The Clariti solution is accessible on laptops (including Microsoft Surface and Surface Pro devices) and desktop computers with an internet connection, using the latest stable version of the following browsers: Google Chrome, Mozilla Firefox, Microsoft Edge Chromium, and Apple Safari. Clariti's mobile solution is available as a native application on phones and tablets operating iOS 14.0 or later, and Android 8.0 or later. In addition to the native mobile application, the standard web application is supported on Apple Safari on iPad OS (iOS 13.x or greater), if the device has a cellular or WkFi connection. Reporting See Server Operating System Table: Supported Technology Platforms 6.3 Security The comprehensive securityfeaturesdeveloped by Salesforce are built into Clariti and protect the confidentiality, integrity, and availaty of your data. Data Centers are architected with redundant systems to ensure no single point of failure and that disruptions have no impact on the availability of applications. From user access to antivirus software to vulnerability scans and more, the security features provided with Clariti ensure your data is secure. Security Architecture www.speridian.com 90 Ol Oct 2024 5speridian TECHNOLOGIES Your data in Clariti is stored separately from every other Salesforce customer, protecting your information from unauthorized access. Salesforce provides contractual assurance to customers that the data hosted in the Salesforce services will be kept confidential. Data will not be accessed except under narrow circumstances for a set amount of time chosen by the customer. In such circumstances, support will access your org only with prior approval and subject to a Non - Disclosure Agreement (NDA). To protect against access throughout the application, Salesforce employees don't have access at the application unless the customer grants it. Security Level Management I eve I, Clariti provides Role Based Access Control (RBAC) management through its robust user profile system. In Clariti, administrators can create distinct user profiles with specific access rights and permissions. Here's how Clariti achieves RBAC management and granularity: User Profile Creation: In Clariti, administrators can create various user profiles based on job roles or functions within the organization. These profiles serve as templates that define access levels and permissions for users attached to them. Defining Access Rights: Within each user profile, Clariti allows administrators to define access rights with a high level of granularity. Access rights can include permissions such as read/write access, read-only access, or no access to specific functions and data within the system. Group Assignments: Users or groups can be assigned to specific profiles according to their roles or responsibilities. By associating users with appropriate profiles, Clariti ensures that each user inherits the access rights and permissions defined within their respective profiles. Function -Level Permissions: Clariti allows administrators to specify access permissions at the function level. This means that different functions within the system, such as data modules, features, or tools, can have distinct access controls. For instance, one group might have read/write access to customer data but only read-only access to financial records. Flexibility and Customization: While not creating custom solutions, administrators can tailor existing profiles to meet specific requirements without altering the core system. This flexibility ensures that RBAC can be adapted to various organizational structures and workflows. www.speridian.com 91 Ol Oct 2024 5speridian TECHNOLOGIES User -Specific Profile Assignment: Each individual user is attached to a specific profile that aligns with their role or responsibilities. By being associated with a particular profile, users automatically inherit the access rights and permissions defined within that profile. Continuous Monitoring and Adjustment: Clariti allows administrators to continuously monitor user activities and refine access controls as needed. If roles within the organization change or new functions are introduced, administrators can easily modify existing profiles or create new ones without the need for custom development. Security Procedures and Protocols Salesforce has comprehensive privacy and security assessments and certifications. Third -party auditors test the effectiveness of Salesforce's security controls for each compliance framework. These include: (0i ■ ISO 27001 ■ SSA 16 ■ SOC 1 ■ SOC 2 ■ SOC 3 ■ PCkDSS ■ Fed RAM P Salesforce runs antivirus software on the production systems that store, transmit, or process customer information. The antivirus scans host filesystems - not customer data. The antivirus checks for virus definition updates daily. Other controls are also used to address malware, such as hardening the operating system of servers, firewall configuration to ensure only required ports are open and all others denied, and use of intrusion detection systems. Access to these systems is restricted to authorized personnel, and all these systems, as well as the host platforms, are monitored in real- time through a security monitoring system. Clariti and Salesforce have many customers subject to laws on the processing of personally identifiable information (PII) or personal data. Salesforce offers a broad spectrum of functionalities and customer -controlled security features that may be implemented. This provides customers with the flexibility to comply with laws where stringent privacy and security requirements apply. www.speridian.com 92 Ol Oct 2024 5sperldian TECHNOLOGIES Shield Included in Clariti, Salesforce Shield is a trio of security tools that admins and developers use to build a new level of trust, transparency, compliance, and governance into business -critical a p ps. Platform Encryption Encrypt your most sensitive data at rest across Clariti. This helps protect PII, sensitive, confidential, or proprietary data. Platform encryption enables Clariti to meet external and internal data compliance policies while keeping critical app functionality like search, workflows, and validation rules. You will have full control over encryption keys and can set permissions to protect sensitive data from unauthorized users. Event Monitoring Gain access to detailed performance, security, and usage data in Clariti. With event monitoring, administrators can: ■ See who is accessing critical business data, from where and when ■ Understand user adoption ■ Troubleshoot and optimize performance to improve end -user experience Event monitoring data is tracked with APIs and can be imported into any third -party data visualization or application monitoring tool. Field Audit Trail Know the state and value of data for any date, at any time. You can use the field audit trail for regulatory compliance, internal governance, auditing, or customer service. Built on a big data backend for massive scalability, this tool helps companies create a forensic data -level audit trail with up to 10 years of history and set triggers for when data is deleted. 6.4 Integration www.speridian.com 93 Ol Oct 2024 5speridian TECHNOLOGIES Infor - Licensing, On -Premises Status: Existing Speridian has built Permitting, Billing Current Type: N/A hundreds of System Future Type: Real integration points. Time (One-time This will be a new integrations if integration. deployment using a phased approach) First Due On -Premises Status: Existing Speridian has built Current Type: Real hundreds of Time integration points. Future Type: Real This will be a new Time integration HS Cloud Suite SaaS Status: Existing Speridian has built Current Type: Real hundreds of Time integration points. Future Type: Real This will be a new Time integration BlueBeam Cloud Status: Existing Clariti provides out -of - Current Type: Real the -box managed Time integrations with Future Type: Real Bluebeam. Time Munis Financials On -Premises Status: Existing Speridian has built Current Type: Real integrations with Time Munis Future Type: Real Time iNovah/System On -Premises Status: Existing Speridian has built Innovators Current Type: Real hundreds of Time integration points. Future Type: Real This will be a new Time integration RT Lawrence (RTL) On -Premises Status: Existing Speridian has built Current Type: Real hundreds of Time integration points. Future Type: Real This will be a new Time integration Kubra Cloud Status: Existing Speridian has built Current Type: Real hundreds of Time integration points. www.speridian.com 94 Ol Oct 2024 5sperldian TECHNOLOGIES This will be a new integration GIS - ESRI On -Premises Status: Existing As a certified Esri Current Type: Real partner, Clariti time provides an out -of - Future Type: Real the -box integration time with Esri-GIS. Contractor State External Status: Existing Speridian has a CSLB License Board Current Type: Batch integration. (CSLB) Future Type: Batch Assessor Interface On -Premises Status: Existing Speridian has built Current Type: Batch hundreds of Future Type: Batch integration points. This will be a new integration Assessor Interface On -Premises Status: Existing Speridian has built 2 Current Type: Batch hundreds of Future Type: Batch integration points. This will be a new integration Simpler Reporting On -Premises Status: Existing Speridian has built Current Type: Real hundreds of time integration points. Future Type: Real This will be a new time integration Laserfiche On -Premises Status: Existing Speridian has a Current Type: Real Laserfiche integration. time Future Type: Real time OneMeeting Cloud Status: Existing Speridian has built Current Type: Real integration with Time calendar systems. Future Type: Real Time Microsoft (MS) Cloud Status: Existing The system has Entra ID Current Type: Real configuration options Time for authentication. Future Type: Real Time www.speridian.com 95 Ol Oct 2024 Ssperidian TECHNOLOGIES Google - Cloud Cloud Status: Existing The system has Identity Current Type: Real configuration options Time for authentication. Future Type: Real Time Go Long Beach Cloud Status: Existing Speridian has built App Current Type: Real hundreds of Time integration points. Future Type: Real This will be a new Time integration Data Extract On -Premises Status: Existing Speridian has built Current Type: Batch hundreds of Future Type: Batch integration points. This will be a new integration Transworld Third -Party - Status: Existing Speridian has built Systems Inc. (TSI) External Current Type: Batch hundreds of Future Type: Batch integration points. This will be a new integration Control-M (batch On -Premises Status: Existing Speridian has built scheduling and Current Type: Batch hundreds of workflow Future Type: Batch integration points. automation) This will be a new integration Small Claims On -Premises Status: Existing Speridian has built Tracking System Current Type: Batch hundreds of Future Type: Batch integration points. This will be a new integration LA County Third -Party - Status: Existing Speridian has assessor Assessor Map External Current Type: Batch Integrations. Future Type: Batch Qmatic On -Premises Status: Existing Speridian has built Current Type: N/A hundreds of Future Type: Real integration points. time This will be a new integration www.speridian.com 96 Ol Oct 2024 5speridian TECHNOLOGIES Board for Third -Party - Status: Existing Speridian has built Professional External Current Type: Batch hundreds of Engineers, Land Future Type: Batch integration points. Surveyors, and This will be a new Geologists integration Board for Third -Party - Status: Existing Speridian has built Professional External Current Type: Batch hundreds of Engineers, Land Future Type: Batch integration points. This Surveyors, and will be a new Geologists integration 6.5 Data Conversion/Migration Speridian has vast experience in doing massive data conversions and migration projects, especially in similar implementations. Almost all implementations that Speridian delivered involved data conversion from legacy systems. From these experiences, Speridian has developed an end -to -end data migration methodology that incorporates best practices, tools, and accelerators to migrate or convert data from Legacy system(s) or source(s) to a desired target system. Data Conversion Plan -The detailed plan involved in data conversion will be articulated during this exercise. Please note that the process of finalizing this plan will be undertaken during the initial stages of the project implementation. The main items within this plan include: ■ Data Migration Strategy ■ Executive Summary ■ Data Migration Steps ■ Identify the Data to be migrated ■ Review of existing Data ■ Create Source to Target Mappings ■ Data Extraction ■ Create Transformations and Load Files ■ Prepare for Data Loads ■ Data Load Exercises ■ Data Validation and Testing ■ Data Remediation ■ System test plan ■ Final Cutover Plan www.speridian.com 97 Ol Oct 2024 5speridian TECHNOLOGIES Data Conversion Methodology Speridian has established a7 data migration methodology that utilizes best practices for the migration of legacy systems to the cloud. Planning: Perform al analysis of the source system. Develop a detailed plan and data conversion strategy that outlines the conversion process and timeline, identifies potential risks, and assigns responsible team members. Preparation: Identify the structured and unstructured data (including volumetric) that needs to be converted. Create a data map of source data to the target system, including any transformations that need to take place. If necessary, generate a snapshot of the source data that is representative and can be utilized throughout the development process. Identify any potential data quality issues in the source system and address those to avoid complications in development. Quality review should determine potential duplicates, incomplete records, inconsistent formatting, or any missing data that could be problematic. Identify any potential data security concerns (PI I data, etc.) that may require the use of encryption, access controls, or other security measures to prevent unauthorized access during the conversion. Development: Develop data pipelines (ETL) to perform the conversion utilizing the established source -to -target data mappings. Gather any necessary performance metrics through this process to establish estimates to complete full conversion. Tune the pipeline as necessary to minimize the impact on the conversion timeline. Unit test conversion using small data samples by evaluating data quality in the target system. Testing: Establish and execute a test plan against a larger data sample size to verify the data is converted to the target system accurately. Execution: Execute the data conversion pipeline to migrate the entire source data set to the target system. If the source system will operate in parallel with the target system for a period, this pipeline may need to be run several times to convert any delta in the source system to the target. Once completed, the established test plan will be executed against the entire data set to validate all data was correctly converted and accurately reflects the data mappings. The Data Conversion process is as follows: Run Conversion - We will process the extracted data, in the CDF, using conversion scripts and routines. Produce Error Reports -The data conversion processes will produce run reports containing statistical counts of records processed and any errors found www.speridian.com 98 01 Oct 2024 5speridian TECHNOLOGIES programmatically in the extracted data. Errors will point out any missing or invalid data that could not be migrated automatically. This validation will allow our staff to assist in pinpointing the source of any errors, correcting the errors in the extract data files. We will rerun the validation as often as required until an acceptable validation report is achieved. Review and Validate Converted Data ■ We will load the data into a test instance and make it available for review. This step is performed iteratively until desired data quality is achieved and the conversion is ready for Production. ■ The City will document the plan for how the confirmation and validation that data has been converted from the legacy database to the Clariti system will be performed. ■ The City will review and confirm that values from the existing, legacy customer database are correctly mapped and converted to the Clariti database. ■ The City will review data within the test environment and report any missing or Planning Data Extraction to Data Manninp Review &approve conversion to begin UAT Production Acceptance ' Conversion of Production run data erroneous data so that it can be corrected before the next test conversion run. This step is performed iteratively until the desired data quality is achieved and the conversion is ready for User Acceptance Testing. Corrections -The corrections to extracts and the corrections to the conversion scripts will be performed iteratively until the desired data quality is achieved and the conversion is ready for User Acceptance Testing. ■ Correct Extracts -The City will perform any modifications or corrections to the extraction scripts and routines that are necessary such that reported errors may be corrected. This method of resolution is most often necessary when the legacy data needs to be cleaned or generally transformed so that it can be provided in the common data format and pass validation for conversion loads. www.speridian.com 99 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Correct Conversion Scripts - We will perform any modification or corrections to the conversion/load scripts and routines that are necessary such that reported errors may be corrected. This method of resolution is most often necessary when there is no identified issue with the cleanliness or format of the legacy data and it has been provided in the common -data format. Provide Updated Extract Files in CDF-The City will re -run the extraction scripts and routines and provide updated extraction files in the common data format. The repeat of the extraction process is performed so that any corrections made in the extraction scripts and routines may be realized and so that an updated, more recent set of data from the legacy database can be used for the next conversion run. This is performed iteratively until the desired data quality is achieved and the conversion is ready for User Acceptance Testing. Despite the rigorous reviews, validations, and corrections that are performed during the iterative Data Conversion Cycles, it is most common that additional corrections to Dither the extraction and/or the conversion scripts are needed due to issues identified during User Acceptance Testing (UAT). During the UAT cycles, the resolution of data conversion issues will be corrected in the same manner as performed during the Data Conversion Cycles; that is, per issue, corrections will be made in the extraction scripts by the City or they will occur in the conversion scripts by our team. The City will determine, due to the results of UAT, that the data conversion is approved for the Production conversion. Formal, written acceptance and approval from the business representative is obtained prior to the Production conversion. We will run the final Production data conversion, producing and providing any error reports resulting from the conversion. The City staff will review and approve the Production data for go -live. Data Quality Issues in Legacy Systems Risk: Inaccurate, incomplete, or outdated data in the legacy systems may hinder the migration process. This could lead to inconsistencies, errors, or duplication in the new ELM system. Mitigation: • Conduct data quality assessments prior to migration to identify data issues such as duplications, missing fields, and inaccurate records. • Facilitate data cleansing activities with the City's SMEs to resolve quality issues before the migration. • Implement a data validation and reconciliation process post -migration to ensure data integrity is maintained. www.speridian.com 100 Ol Oct 2024 Ssperldian TECHNOLOGIES Compatibility of Data Structures Risk: The legacy system may have different data formats, structures, or business rules compared to the new ELM system, complicating the mapping and transformation processes. ■ Perform a detailed data mapping exercise to ensure accurate mapping of legacy fields to the new system's data fields. • Utilize pre-existing data conversion tools (such as ETL) and customize them to ensure smooth data transformation. ■ Define business rules and transformation logic specific to the City of Long Beach's needs, ensuring legacy data is accurately reflected in the new system. Data Volume and Complexity Risk: The volume and complexity of data within the legacy system may cause migration delays or performance issues, leading to prolonged downtime or incomplete data transfer. Mitigation: • Develop a phased migration plan, starting with mock/dry runs to verify data volume handling and system performance. ■ Break down the data into manageable chunks for migration, ensuring each migration phase is tested and validated for completeness. ■ Implement strategies such as incremental migration, where data is moved in batches to avoid system overload. Downtime and Impact on Business Operations Risk: Migration activities may require system downtime, affecting the City's ability to perform critical operations, such as permit processing, inspections, or code enforcement. Mitigation: ■ Collaborate with the City to develop a migration schedule that minimizes business disruption, prioritizing non -business hours for critical migration activities. ■ Utilize parallel migration processes where both the legacy and new systems operate simultaneously, ensuring business continuity during the transition. www.speridian.com 101 Ol Oct 2024 5speridian TECHNOLOGIES Ensure a detailed rollback strategy is in place to revert to the legacy system in case of any unforeseen issues. Data Migration Tools and Resources Risk: Inappropriate or outdated tools for Extract, Transform, Load (ETL) processes may lead to slow migrations, data corruption, or mismanagement during the conversion. Mitigation: ■ Use proven and scalable ETL tools suited for large data migrations, such as TALENT, Easymorph or SQL Server Integration Services (SSIS) or other relevant technologies, to perform data extraction, transformation, and loading. ■ Ensure that the ETL tool version is compatible with both the legacy system and the new ELM system, minimizing integration issues. ■ Clearly define the roles of all stakeholders involved in the migration process, including SperidianIs migration specialists and the City's IT team. Validation and Testing Constraints Risk: Insufficient testing of migrated data could result in data integrity issues or system malfunctions post -migration. Mitigation: ■ Execute multiple rounds of mock migrations to simulate real -world scenarios, ensuring data integrity, accuracy, and completeness before the final cutover. ■ Conduct comprehensive functional and performance testing post -migration to validate all migrated data and ensure all system functionalities are working correctly with the new data. ■ Use automated testing tools for quick validation of large datasets, identifying and correcting any issues immediately. Regulatory and Compliance Constraints Risk: Migrating data without considering compliance with regulatory requirements such as HIPAA, GDPR, or local data protection laws could result in penalties or legal issues. Mitigation: ■ Ensure that the data migration process complies with all relevant regulatory requirements, conducting an early assessment to address any compliance gaps. www.speridian.com 102 Ol Oct 2024 Ssperidian TECHNOLOGIES • Implement secure data handling protocols, such as encryption during transfer, and ensure that access to sensitive data is restricted throughout the migration process. • Collaborate with the City's compliance team to review data handling processes and validate adherence to legal and regulatory standards. Data Conversion Tools • Data Mapping: These tools will be used to map the existing data fields to the new system fields, ensuring that all data is accurately transferred. Speridian typically utilizes an Excel Spreadsheet Template that has been established for this purpose. ■ Data Validation: These tools will be used to validate the data during the conversion process to ensure that it is accurate and complete. Speridian will develop automated SQL scripts to validate the conversion. In addition, spot- checking is utilized to seek out conversion -specific issues. ■ Data Pipeline and Cleansing: These tools will be used to perform the conversion itself and potentially cleanse the data of any errors, duplicates, or inconsistencies in the source system. Speridian utilizes Azure Data Factory for this purpose. For unstructured data (documents) Speridian may make use of a document management migration tool such as Sharegate, depending on the complexity of the existing system. Roles and Responsibilities of Proposer vs. the City Speridian Responsibilities: Speridian has performed several conversions of legacy data into Clariti including these systems: Iackit, POSSE, Tyler, & Accela. 1. Define Data Migration ■ Engage with the City's Subject Matter Experts (SMEs) to gather all necessary information for the data migration process, including the identification of critical data sets and legacy systems. • Develop a comprehensive, City -specific Data Conversion Plan that outlines the conversion methodology, approach for data extraction, data transformation, validation, and tools for conversion. ■ Design a data migration strategy tailored to the City's existing databases and specify the methods for data cleansing, removing duplicates, and www.speridian.com 103 Ol Oct 2024 5speridian TECHNOLOGIES now data will be shared between the new and legacy systems during operational periods (if necessary). • Review the initial migration assumptions, business rules/transformations, dependencies on other systems, and validation procedures, ensuring accuracy and alignment with the City's needs. 2. Data Cleansing and Preparation • Identify and assess data quality issues within legacy systems and present a Data Quality Assessment Report with recommendations for resolving identified issues. • Perform data cleansing activities, removing duplicates and resolving quality issues before migration to ensure a smooth data transition. 3. Data Mapping and Execution ■ Map legacy data fields to the new ELM system fields, ensuring alignment with the City's requirements. ■ Use Extract, Transform, and Load (ETL) tools to carry out the actual data conversion, ensuring compliance with the defined data transformation rules. ■ Test and validate converted data through mock migrations to confirm the successful data transfer, providing detailed test results for review. 4. Mock Migrations and Testing • Conduct multiple mock migrations, dry runs, and tests to validate data conversion methods. This includes verifying record count and financial reconciliation between the source and new systems. ■ Provide a detailed report on test conversion results, identifying any issues with data mapping, transformation, or inconsistencies. ■ Manage error handling during the migration process, resolving issues in accordance with pre -defined Service Level Agreements (SLAB). 5. Post -Migration Support ■ Provide regular reports to the City on the progress of data conversion, highlighting any issues, and tracking them until resolved. • Conduct endAo-end data validation post -migration to ensure data integrity across all phases. ■ Deliver final documentation on the migration process, including the data dictionary, ETL tools used, and conversion methods. Ensure the City has a clear access strategy for non -migrated data. City's Responsibilities: 1. SME Collaboration www.speridian.com 104 Ol Oct 2024 5speridian TECHNOLOGIES • Designate Subject Matter Experts (SMEs) toworkcloselywith Speridian's team in gathering inputs for the Data Conversion Plan, ensuring all legacy systems are properly documented and understood. • Assist Speridian in reviewing legacy data and finalizing the scope of data migration, ensuring that all necessary business rules and transformations are well defined. ■ This process starts during the discovery phase and continues until all the data is mapped and validated. This typicallytakes bi-weekly meetings for 2 to 3 months. 2. Data Ownership and Validation ■ Provide Speridian with access to the legacy systems and databases needed for data migration and ensure data integrity. ■ Review and approve the validation scenarios provided by Speridian, including record count verification and financial reconciliations between the legacy and new systems. ■ Collaborate in the data mapping process, reviewing the mappings created by Speridian and ensuring they align with the City's data structure. 3. Data Cleansing Support ■ Provide insight into any known data quality issues within legacysystems and assist in the data cleansing process. ■ If necessary, provide resources or tools to assist in the data cleansing and preparation process. 4. Testing and Feedback ■ Review and validate the results of mock migrations performed by Speran, providing feedback and approval to move forward with the final data conversion. ■ Validate and approve the final data quality after migration, ensuring that all requirements have been met before going live with the new system. • This process takes several months to complete. 5. Ongoing Communication and Review ■ Review progress reports provided by Speridian, addressing any concerns or issues, and provide timely feedback to ensure project alignment. www.speridian.com 105 Ol Oct 2024 5speridian TECHNOLOGIES ■ Provide final sign -off on key deliverables, including the Data Conversion Plan, Quality Assessment Report, and Data Mapping results. Anticipated work sessions with City Staff to validate and test the migration. ■ Review the mapping documents ■ After data is loaded in a sandbox, City staff will review the data, and test updating migrated records Data Migration -Iterations Initial Test loads will be done in sandboxes to validate processes and field mapping. These are typically done with sample sets of data starting with a limited amount and increasing the amount for each load. Full mock runs will be done in the UAT sandbox. The city will review the data in UAT. The number of full loads will be determined after an analysis of the data and the data migration plan. Typically, there would be 4 four full test data loads. 6.6 Reporting Design approach and methodology for reporting and analysis The Clariti solution includes a comprehensive reporting environment that provides access to your Clariti data. You can analyze this data in virtually unlimited combinations, present it in user-friendly formats, and share the insights with others. Speridian offers a set of prebuilt reports and dashboards that we believe cover all standard operational needs of the system. We use these as a starting point and configure additional reports to meet the specific needs of the City. Additionally, we train Super Users to create their reports within the system. Testing involves running cross-reference reports to verify data accuracy and totals, ensuring the reports meet the required standards. Clariti comes with robust reporting and analytics tools designed for user -friendliness and efficiency. Bysimplifying the process, provng intuitive dashboards, and offering customizable reporting options, Clariti empowers City personnel to effortlessly extract meaningful insights. This improvement enhances decision -making processes by ensuring that relevant data is readily available and easily understandable, contributing to a more informed and agile operational environment. www.speridian.com 106 Ol Oct 2024 Ssperidian TECHNOLOGIES Permits console Nnme - Apo Launcher -- Approve r;vni Tn.ru.nn 4y.nw, . Ilamf te •�. �'nu.:li acVv anOlta,�:. ._......._ lulu... ___......_..—I ;Jolo 00210 {l rLiml SxbnneYW Px Cwln AP" — i30:a OCOrA •l "u Parwlto coo 'Active Per... •• Permllf Fin. Watanding Pmmll Fees P.rmu sulaminY br,.l Oulu PNnnFgcwwo it VY«aY In.Peclere alx 0201 Cm1010 85 - _ n.ecen,$121, 432.49 . Entvcawml Coo le IliLicatrill Carol 1n n.aol lA.an l. Winn lva-tr� r.a. FeO tQu ar. 1 >nl ex.l k P iWa.ks Carvde v an en Ave days to issuance Avg Dave In Expiration .• Pnw�u ivaa .eaxrb r«cea gy..WJ�.v� f lung Mrocl.. • Hall f pJMj a 1,2 9 ENcmd a ewvv r VAlla.naw+c • NVAG e gym.. ruwniM.mar n, rlml _ _ IAY P.rmits - In APPIIwUon Phaa. li tan n.cvllA.a rtar.mu...r,n� ryv My P.rmhf • In Application y %a+e, aernN Phaae II p Qsat lI dab fxmnJ l eke-za-ggisA St imxecron. Pmpau N.P Vlewe. PPsI � PYII OY lulu.. _..._.._ _.. 1 -,u.. nn nux.l�n Nuw rM.W. Colln.x..e r. k..I uroi0.. u17F2Q A I m %Y nil to roe Pu v . l Nl unar palls4..... xw Pu ..w,ik«N.er•,a 9 r+sv.i,.zys—,,.a..n la a..n sa.a o.�nao�ar :•I Clariti Backoffice Application View ,w..�nea.b Ey>rwm. ii.T,i r..i n� 1111 WIx Pw. • IFmt �Plw n Eel Panne AI . *.. naFrl l.�a fNr> �n r•p.4vn1 Clariti resolves the issue of disjointed metrics by providing a consolidated framework for operational insights. The platform introduces cohesive and relevant metrics, ensuring that key performance indicators align with organizational goals. This approach not only streamlines data interpretation but also fosters a unified understanding of critical metrics across City departments. The result is a more synchronized and informed decision -making process, promoting efficiency and strategic alignment within the organization. Flww. coma. � u Executn Fill $26,316,676.8 �$513,438.49 nPvlmta. of rrP. and PMw • Ileryn saioeaNa .0 i. e 3 • rl�assesAOPIcxM.Awwvwl vie f % r r146 Pool WPWAP a5 Pt.n cnx. M rypx • Plorvkna %,n CnxA. I Pwmaln %vlw.na r,Pf ." rum vslna nw.a -• 151 foml C tmo.l Permb . 183 . Pan cnec.f mPmele.. • A.x.ge %xn a.ax rrn.ldnr+l Clariti Executive Dashboard Our solution makes viewing and analyzing data easy to do in real-time, empowering you to make informed decisions. Our reports are designed to be used and created by business -level users. The out -of -the -box report builder uses a simple drag -and -drop www.speridian.com 107 Ol Oct 2024 Ssperldian TECHNOLOGIES interface to create multi -dimensional reports without leaving Clariti or writing advanced code. With an unlimited number of reports, you can: Create Dashboards, run ad -hoc data analysis, set up report subscriptions, Analyze any field in your data, and more. Relevant technology, tools, and capabilities %J the proposed Solution Clariti provides an out of the box reporting tool designed to make it easy for all users to create reports and dashboards quickly. You can teach all business users how to create that report they need in moments, saving your technical staff time to focus on their other priorities. With no coding, external systems, or complex querying, the Clariti reports tool empowers your entire team with meaningful data they can access quickly and without assistance. Clariti makes viewing and analyzing data easy to do in real-time, empowering you to make informed decisions. Reports are designed to be used and created by business - level users. The out -of -the -box report builder uses a simple drag -and -drop interface to create multi -dimensional reports without leaving Clariti or writing advanced code. Reports and Dashboards can be made available for the public portal with appropriate permission. With an unlimited number of reports, you can: • Create Dashboards ■ Run ad -hoc data analysis ■ Set up report subscriptions • Analyze any field in your data • And more ,,, P�Imdet Consds wm. Vannittlnp Onhlloxd IW �YW��anl w� n.PW `�1. rtY..d IP yrm�. NM A"I"We Pan CnKYJ 214 227 Permd PMdlq nY Znmlq Type .. Pmn�L ey Ty,M .. Ilwry R�nnt Rvnrda 206 206 wr...�c u.y • lh e tir , 2&4.u_ , 0III'%" . Key Reports Features: TadeY'� Evenly Mimi to Apprvw OPINslgnp P�rrnl Faw •• $39,228.14 • PMmd Tlrh Cafe Lend Vwmt, — S VIM V� a,I P.0 p�.uan www.speridian.com 108 Ol Oct 2024 Ssperidian TECHNOLOGIES User Created Rep Create rep and drop re ■ Add fields, f the re o"'rt ; `x r . user" PBrtnItB Con6olo Ja14 0RLIA"T e or Pr using, the drag - a R¢pc.tq � ROPUt Bolder .. .. fit gddTao ActN%ty ! ale.w Pvoa Rlrrgaa Rmmla 1 Vaglgnr i .�.1. I -.r Ader89V R.mq r 0.nwn-ll.mbe Typ. "W"S Ila" a . 11 UWU k AVE raw SaM1IY Reeulem.rl.ic.p SUblelAl toga 1 �PHITnI .ro Sxw>+�r a -.s. I1RS.I. n v. AulOmneAll. i. � N-OO00010 476QG7I aum Celulmr Fl ff.->1-nGe fLOnlul uPmy.ea sr SubmtY cwr I 'I.R-'�n'Re!'AM .1 U'V TTOn UCO%ail 01301 kW 1AOLO V14OWWM RI]WW; ONO IlrtetmlMtlAFCgasvl RM1MlmR ts.1 IA0111 YrnWlXfle 2f)4N1i aean vrqui, iAIA '11M.1M Flrucnan VI OCan1Y1 1f))f.01) Opr� PwmU is MOOSh aM GYC*r 4gv�.aY nl ru[O an 'el O0A41 )f]gf1J 17 aP.n eat Bafin A+a1VM1SYl U"404Cm04,00f AWLLW NT/p717 Up.n e 01 Wthlah tl 01 U.YS IV lAaw cowl. `v e Ot 1-40411 n 5T.tem .n'I WAT Uragmil;ae Actwla Y U.al.x] Unl(AM) VI JWc1111 1 fIZIJ UNA d 01 Rlkllen SnA Site'" rmglly A.uaa Weecln VI OO Nm 11150]Jt] emmele0 e 01 SNan1 U"44 Strut lt413 VI UOM01) OI01[J'1: COngc:00 I AviahlY R.Iu.ilem.ris-scow VI-UOOIn1Cl 11112011 Ucgn VIOIglM Cle Val• . Sla0f. . v •[ernpuMla ["'°401 )1y"Nel V yA«carl% Go"N K"I ® a AOIY. 41D Grin total Speridian estimates a set number of reports based on the modules used and the number of record types and users. We also provide a starting set of reports which can be used as the basis for all reporting. The reporting capabilities are easy enough that any user can be trained to create their own reports. Public Training is also available on Trailhead.org. 6.7 Technical Requirements Response Matrix We have included the completed Attachment E with our submission. www.speridian.com 109 Ol Oct 2024 5speridian TECHNOLOGIES 1. Method of Approach 7.1 Schedule and Work Plan The Clariti Implementation for the City of Long Beach is estimated in three phases. This is to be able to deliver production functionality without having to wait until the end of the project. While this approach benefits getting functionality available earlier it does add complexity around running the system in parallel and it presents challenges with data conversion. We have included the Detailed Project Plan as appendix. Project Plan Phase 1: The first phase will be the base for the implementation, and it will include Permitting, GIS, Payment Processing, Inspections and a portal. The schedule is to take a year from the start to first deployment. The exact timing will be determined after discovery sessions to evaluate the requirements for the operations of the system along with data conversion needs and integration needs. There may be temporary integrations that are put in place to facilitate system running in parallel during the multiple phases. Project Plan Phase 2: The second phase of the project will include Planning and Hearings. It is designed to be shorter to accommodate supporting the phase I implementation during the phase I I development work. Project Plan Phase 3 Phase three will add the rest of the functionality including Code Enforcement, Licensing, and any other functionality not included in the initial phases. During this phase support must be provided for Phase 1 & 2, Afinal data conversion must be tested and executed, and any remaining integration put in place. Deliverables: Add Chart of Deliverables This list or change it? Milestone/Ded Phase I Name Des Signed sow Initiation sow SOW covering the services work to be completed by Speridian for the implementation of the Clariti platform. Signoff Project Initiation Project Plan Describes the detailed work Plan breakdown schedule for the implementation, including assigned www.speridian.com 110 Ol Oct 2024 5speridian TECHNOLOGIES activities, dependences milestones. Etc. Signoff-Project Initiation Project Status Describes the monthly status of the Status Reports Reports project with information regarding tasks completed during the past period (e.g. week) and the tasks scheduled for the forthcoming period Signoff BIRD Discovery Business A document describing the detailed Requirements original product features and gaps Document identified to be implemented as (BRD) output of the discovery phase Signoff FDD Discovery Functional A document describing the detailed Design original product features and gaps Document identified to be implemented as (FDD) output of the discovery phase Signoff ICD Discovery Interface A document describing the detailed Control interface requirements and design Document of the Clariti components with the (ICD) systems needed for implementation Signoff DMD Discovery Data A document describing the detailed Migration data conversion migration design Document needed for implementation (DMD) Signoff STD Discovery Solution A document describing the Testing approach strategy and test scripts Document for all the requirements approved (STD) for this implementation Signoff Training Discovery Training Detailed documentation describing Document Document testing strategy and associated the steps to complete important business use cases/user stories that will be used to help facilitate the training of users on the Clariti platform. Signoff Solution Build Solution Checkpoint 1 Checkpoint 1 (Demo) (Demo) Signoff Solution Build Solution Checkpoint 2 Checkpoint 2 (Demo) (Demo) Signoff Solution Build Solution Checkpoint 3 Checkpoint 3 (Demo) (Demo) www.speridian.com 111 Ol Oct 2024 Ssperidian TECHNOLOGIES Signoff Solution Build Solution Checkpoint 4 Checkpoint 4 (Demo) (Demo) Signoff Solution Build Solution Checkpoint Checkpoint 5 (Demo) 5 (Demo) Signoff Solution Build Solution A point in time during the testing Development Development phase when all developed code is Completion Completion tested by Speridian and City IT Checkpoint Checkpoint representatives in the Test Document Document Environment. Signoff SIT Validate SIT Completion of SIT and integration testing Signoff User Validate User A point in during the Testing phase Acceptance Acceptance where all the developed code is Completion Completion tested by CoC business users in the Checkpoint Checkpoint Test Environment. Document Document Signoff UAT Validate UAT Completion of UAT Signoff Rollout Production A point during the deployment Production Completion phase where the developed code is Completion Checkpoint moved into the Production Checkpoint Document Environment. Document Go -Live Roll -out Deploy to Deploy the solution to Production Production Environment and smoke test Response Requirements www.speridian.com 112 Ol Oct 2024 5speridian TECHNOLOGIES 7.2 Staffing Requirements and Proposed Organization Chart a. Organization Chart showing the proposed Project team positions and reporting relationships for each major workstream of the proposed plan and percent allocation. b.The Organization Chart should delineate between the Proposer and the City Staff and should reflect the estimated staff count by Project tasks, staff level, and role for both teams. a. Organization Chart guslnau Mayak Uxlll FunalawlSME � BNFunabnellptl ge2nThanas Mala1N DhandapaN Steering Commii t Mmtlel DelMary ErgagemMtManagx CdADgott Wxd]ames Clariti VP Wedwo caE Dh.ctarckdDSeMcs sco" Web Erlc Robb aM Dlracmr Bab NNMdI ProJed Manager EduardoAguga OCM � � Dewbpmenl M OGI OIrea.r Rel.as. Managx SaabrlArcNtaa i tleddSolWMArchdea a7ATaetlrlg Laatl Bab Hellvkh AbdWlah Mashaod Nagaop, ManNala � JamesWAKednK S�xda Matraaa liee OavNapx QA Te.tlrlg Metyst sYed Danish Ramsha ADha Sakslaee/GMltlspeda QA7aNng Matyrt MasoodMmed Hassan SakeFW"Devetopel DaNsh SaIMaa Dwebper AdnanAhal Saksraru Developer Nyperara5uppal l � DwlnnglaD.n Laatl Kedn Brpm Inkgratbnspeelallst Ruben DaNMs mngratl.n speclalkt MrAmin SpPPeRSpedaRrt I ���'I'n� TBD 1 WIIDN Dan MlgratlMlaatl John Poaall U� The governance structure for the Prirre and Subcontractor Relationship www.speridian.com 113 Ol Oct 2024 5speroidian TECHNOLOGIES We are partnering with Clariti on this opportunity, so there is no Subcontractor relationship structure. Integration and Interaction with the City Project Management Team Speran often is on site for design and discovery, and the inal go -live %J the project. We also have clients that elect never to have us on site. We find either approach works well when partnered with our engagement methodology. Speridian can be on site for any amount of time the City feels is beneficial. Typically, at project kickoff and initial discovery and then for Go Live some members of the team will participate onsite with the City. The City would be responsible for the travel cost associated with the onsite visits. On -site Support If on -site support is needed, Speridian will provide specialized resources to assist during the events and duration required. Standard travel costs are reimbursable by the city and will be detailed -in the services contract. On -site support is optional and determined in conjunction with the City. Travel Restrictions and On Speridian Technologies does not have any travel restrictions that would impact our ability to provide on -site presence as required. Our team is fully capable of traveling to client locations to ensure seamless execution of project tasks and collaboration with stakeholders. Staffing Commitment and Flexibility At Speridian, we are committed to providing clients with a staffing model that ensures projects are executed with adequate, experienced personnel. To achieve this, we foHow a global delivery model that focuses on business solutions and technology - fueled innovation. Our staffing model includes the following key components: ■ Contract, Contract -to -Hire, and Direct Hire: We offer a suite of staffing services to maximize productivity and flexibility, including contract -based, hire, and and direct hire options. ■ Global Delivery Model: Our global delivery model allows us to leverage our worldwide presence and expertise to provide our clients with access to a diverse pool of skilled professionals. ■ Industry -Based Consultative Approach: Speridian Technologies is an information technology consulting and services company that focuses on industry -based consultative approaches to help clients modernize their businesses through digital transformation. www.speridian.com 114 Ol Oct 2024 5sperldian TECHNOLOGIES ■ Business Focus and Delivery Excellence: We are dedicated to technology - fueled innovation and delivery excellence, ensuring that our clients receive high -quality services and solutions. • Certifications and Awards: Speridian Technologies holds ISO 9001 certifications and has been recognized for our growth and technology prowess in the industry. Speridian Technologies will notify the City to replace such personnel with personnel of substantially equal ability and qualifications. The specific provisions for this notification may vary depending on the contract or agreement in place. However, a common approach will be to provide written notice to the City, along with the details of the situation and the qualifications of the proposed replacement personnel. The City may then evaluate the proposed replacement and provide approval before any changes are made. It's important to ensure that the proposed substitutes have comparable qualifications to those of the persons being replaced. It's also important to comply with any relevant regulations or requirements specified in the contract, such as obtaining the written approval of the City before making any changes to the key personnel involved in the project. Speridian Technologies is fully committed to providing the level of staff proposed in this section for the successful execution of the City's ELM system. If staffing levels fall below the required threshold due to unforeseen circumstances, Speridian will take immediate corrective action to address any gaps, ensuring the project's progress remains on track. We will swiftly allocate additional resources or adjust the skillsets as necessary to prevent delays, thus ensuring continued alignment with project goals. Speridian agrees to regularly review and update the staffing plan to ensure that the necessary number of staff and expertise are available throughout the project lifecycle. If we identify that staffing shortages or skill gaps could compromise the timeline or quality of deliverables, we will take proactive measures to adjust the staffing structure and prevent any disruptions. This agile approach ensures that the project receives the best possible resources to meet the City's evolving needs and maintain the highest standards of quality. Our commitment to staffing flexibility and our proactive approach to mitigating potential risks will ensure that we meet or exceed the City's expectations for the design, implementation, and support of the new system. 3. Staffing Summary with Brief Background www.speridian.com 115 Ol Oct 2024 Ssperidlan TECHNOLOGIES Locations Rockville Brief Background Ali Hasan is the President & Chief Executive Officer of Speridian Technologies. He is responsible for directing operational aspects of Speridian, vital to the overall growth of the organization. He drives various internal teams and functions to achieve and excel in the company's sales, profitability, cash flow, and business objectives. Additionally, Ali leads Speridian's Public Sector practice, focusing on the deployment of solutions for the Health Insurance Exchanges and the Justice and Public Safety sector. Speridian's enterprise solutions are built to provide maximum extensibility and ease of integration with legacy as well as external systems. Apart from his extensive experience in System Integrator (SI) consulting and leadership roles, he has also worked in the manufacturing and engineering sectors, where he was responsible for the design and manufacture of hardware for advanced navigation systems. Name Scott Weiler Title VP Salesforce Growth & Strategy Locations Albuquerque Brief Background Scott Weiler has over 20 years of expertise in digital transformation, process automation, and customer experience management (CEM). He excels in developing strategies for business process improvement using Lean Six Sigma, aligning business and IT strategies to create capability roadmaps, and optimizing CRM systems through sales force automation, customer service, data warehousing, and analytics. Scott has a proven track record in managing configuration, pricing, and quoting (CPQ) processes, collaborating with delivery teams for successful implementation, and driving enterprise -wide solutions that enhance customer and partner relationships. Name Eduardo Aguila Title Head of PMO, Salesforce/Clariti Locations Remote Brief Background Mr. Aguila is a Senior Program and Project Manager, Delivery Manager and Customer Success Manager, specializing in Complex Projects and Programs. Proficient in Software Development, Agile/Scrum, CRM, Oracle CX, BI, ERP, e-Commerce, and Mobile apps, among others. He has managed the implementation of complex applications in several Industries and Sectors, including the Public Sector, Banking, Automotive and Healthcare. Many years of successful projects using Agile, Scrum, Waterfall, and hybrid models, www.speridian.com 116 Ol Oct 2024 5speridian TECHNOLOGIES as well as Application Support and Technology projects, implementing Service Management and ITIL. Proficient in Product development, Program and Project management, from Discovery and Requirements to Delivery and Quality assurance, including financial management. He is very oriented to achieve project goals, quality, and client satisfaction. He has been part of the Project Management Office at IBM, Speridian, and PMI Guadalajara -chapter Re -certifications manager, PMI SME for the PMP certification exam. Name Nagaraju Manchala Title Solution Architect Locations Remote Brief Background Salesforce professional with over 9 years of IT experience, including 8+ years in the full software development lifecycle (SDLC). Expertise includes cloud -based technologies, Salesforce Sales and Service Cloud design and configuration, Salesforce CPQ, and managing cloud infrastructure. Proficient in Salesforce Lightning, including Aura and Lightning Web Components (LWC), with experience migrating from Salesforce Classic to Lightning. Skilled in designing complex flows, customization of standard Salesforce objects, and data migration using tools like Data Loader and Data Import Wizard. Strong background in release management, ERP integration through Dell Boomi, and REST API development. Experienced in Agile methodologies and project planning with JIRA and Confluence. A collaborative team player with excellent communication, and analytical skills, and a proven ability to deliver results in dynamic environments. Name Kevin Brown Title Senior Technical Lead Locations Memphis Brief Background Kevin has extensive experience in designing and implementing complex data integrations between Clariti/Salesforce and various back -end and cloud -hosted systems. He has developed custom middleware applications using Docker and Amazon managed services and created web -based applications for Oracle 62C Cloud Service, Oracle Field Service, and other Oracle SaaS products. Kevin has successfully managed end -to -end Oracle product implementations, incorporating user-friendly interfaces and seamless data integrations. His expertise includes working with Oracle 132C Service technologies, building custom JavaScript www.speridian.com 117 Ol Oct 2024 5speridian TECHNOLOGIES plugins, and mentoring developers in web technologies, API usage, and coding best practices. -.. Name Malathi Dhandapani Title Functional Lead Locations Ontario Brief Senior Business Analyst with over 8 years of IT experience across Background/Biography public and commercial sectors in Canada and the USA. She has Summary expertise in managing and implementing requirements throughout the SDLC using both Waterfall and Agile (SCRUM) methodologies. Malathi excels in gathering functional and non- functional requirements, managing stakeholder expectations, and leading JAD sessions with SMEs and cross -functional teams. She is highly proficient in writing Epics, User Stories, Use Cases, and various diagrams, and has experience in technical writing, user acceptance testing (UAT), and creating test plans and cases. Name Colby Ross Title Service Manager Locations Remote Brief Innovative and results -oriented technology consulting executive Background/Biography with over 10 years of leadership experience in application Summary development, project management, and team leadership. Adept at managing high-performance, cross -functional teams, Colby has successfully led large portfolios of projects across diverse organizational structures and geographical locations, ensuring efficient resource allocation and budget control. He brings a unique blend of technical expertise and customer - focused leadership, having held roles as both a Technical Consultant and Contact Center Manager. This dual experience allows Colby to not only provide advanced SaaS solutions through both Agile and Waterfall development methodologies but also resolve customer issues with minimal disruption. With a deep understanding of various technologies, he is capable of quickly assessing problems, deploying the right resources, and driving 7.3 Project Management Approach Speridian project planning adheres to tried and true methods and procedures that we have applied to hundreds of successful projects and will ensure that the project meets the City of Long Beach's requirements on time and within budget. www.speridian.com 118 Ol Oct 2024 Ssperidian TECHNOLOGIES 1. Project Management Approach The following areas represent the critical project management elements and now we plan to approach each aspect of this project. P� imPlemt n� tlon • I Teal Slrats�Yln[I Plan Cut dColtionPlan ?: staiegv Risk &Issue Management ScoP. Management T Issue Managtrmenl Plsk Management training Status ' Mwtings POAIIYC ' Tans.tion Sfral.ryy • Communication Management Speridian will assign a project manager to oversee this project, ensuring standard project controls, including. ■ A central repository for documentation ■ Project budget ■ Project schedule ■ Issues tracking tool ■ Risk tracking tool ■ Weekly status meetings ■ Immediate communication to the client of any potential risks, scope changes, or concerns The Speridian Project Manager will be responsible for the overall project and coordination of project management actives with City's Project Manager. The Project Managers will be responsible for coordinating all engagement activities, scheduling resources, and serving as the single point of contact for Speridian and the City for this engagement. The Project will be managed using formal project management methodologies consistent with the Project Management Body of Knowledge (PMBOK) framework. The following is a brief overview of the project plan's phases and the tasks that will be performed to manage the Project: Project Initiation: ■ Facilitate Project Kick -Off Meeting to confirm scope, deliverables, and timeline. www.speridian.com 119 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Establish Project objectives and success criteria. ■ Identify all assumptions, dependencies, and constraints. Establish governance for the Project and teams. Project Planning: ■ Perform stakeholder analysis and establish a Communication Plan. ■ Identify all site readiness items/tasks. ■ Work with technical team(s) to establish an approved detailed Project Plan/Schedule. ■ Confirm Change Management Procedures. ■ Define transition/ongoing support strategy. Project Execution: ■ Drive and manage implementation efforts per the established Project Plan. ■ Define and execute the Test Strategy and Cutover/Migration Plan. ■ Execute post -live transition strategy. ■ Execute planned training (if applicable). Control and Monitoring: ■ Identify and manage risks and execute mitigation plans. ■ Identify, record, and facilitate resolution of all issues. ■ Monitor scope creep and execute required change requests. ■ Conduct weekly status meetings and deliver communication on status to project stakeholders. ■ Communicate all aspects of project work as defined in the communication plan closure. Issue/Risk Management Procedure: The following procedure will be used to manage active project issues and risks during the project: ■ Identify and document project issues and risks. ■ Analyze &Prioritize, Plan &Schedule, Track &Report, Control. Monitor and reassess active issues and risks weekly. Active issues and risks will be monitored and reassessed weekly. Mutually agreed upon issue escalation and risk management processes will be defined at the outset of the project. Communication Plan: Effective communication represents one of the most crucial success factors for any project. Communication management starts early in the project during the project- www.speridian.com 120 01 Oct 2024 Ssperidilan TECHNOLOGIES planning phase with the focus on identifying the stakeholders and documenting their communication needs in the communication management plan. ■ Identify stakeholders and document their communication needs in the communication management plan. ■ The Speridian Project Manager will be the primary contact for all communication with the City. 2. Communications Management Approach Effective communication is a key component of the overall project and organizational change management. The Communication Plan provides an organized and planned approach to the delivery of key communications throughout the project. The plan will clearly assign responsibility and outline the schedule of the communication to key audiences and identify the most effective communication method. At the start of the engagement, a Communication Plan will be developed to document a schedule of communications with each stakeholder group identified. This will ensure proper communication protocols are established at the start of the engagement. The best communication methods for each of the stakeholder groups will also be identified. We will determine the most effective communication methods in performing day-to-day tasks and communications among all team members. Speridian, prioritizes effective communication and timely issue resolution to ensure the success of our client engagements. We understand that clear and open lines of communication, coupled with a well-defined escalation path, are vital for addressing concerns and resolving issues promptly. Our comprehensive approach to communication and escalation guarantees that your voice is heard, and challenges are addressed at the appropriate level of senior leadership within our organization. Communication Channels Speridian provides a range of communication channels to facilitate seamless and efficient collaboration with our clients. These channels include: Project Team We establish dedicated project teams comprising skilled Communication professionals who serve as the primary point of contact for all project -related communications. They maintain ongoing communication through regular status updates, project meetings, and progress reports. Account Our dedicated account manager is available to address any Managers/Engagement non -technical concerns or inquiries that may arise during the Director engagement. They serve as a single point of contact, www.speridian.com 121 Ol Oct 2024 Ssperidian TECHNOLOGIES providing personalized attention and ensuring that your specific needs and expectations are understood and met Email Communication We encourage email communication for routine queries, requests, and non -urgent matters. Our teams are highly responsive and committed to providing timely and comprehensive responses to your inquiries Collaboration Tools Speridian utilizes collaboration tools that enable real-time communication and document sharing. These tools facilitate efficient collaboration, allowing project teams and stakeholders to stay connected and collaborate effectively, regardless of geographic locations 3. Issue Resolution Methodology Issue management is an iterative process throughout the project and involves the tracking of active issues that are impacting the project. Issues will be identified, documented, and assigned an owner in the risk and issues log. Reporting will take place at regular risk and issue meetings. In addition to identifying, assessing and assigning issues, we would monitor them throughout their entire lifecycle to resolution. City would see regular reports on issues. We will train City staff on using these monitoring and reporting tools and provide access for project leadership and identified stakeholders. Issue Resolution Process: Speridian will support the city by leveraging our existing framework for incident and problem management. Team members will check and update the issue tracking tool daily. The City and other Project stakeholders may access the PMO dashboard to identify issues and view status. Our issue resolution process is as follows. Issue Resolution Process ARIE I7.OY7B www.speridian.com 122 Ol Oct 2024 5speridian TECHNOLOGIES Our methodology: ■ Enables team members to document items in one common repository. ■ Captures details about each issue consistently. ■ Provides an audit trail of decisions made and actions taken regarding issue resolution. ■ Enables team leads to assign and follow up on items assigned to team members. ■ Provides management reports to track, manage, and analyse issues in various ways (such as by team, by person, or by issue type) We will work with City to continuously monitor and manage the issues through resolution and communication to the Project team to rank issues based on user impact, policy impact, and project impact and determine the required action. This approach would enable us to resolve critical issues first. We would work with City to assign appropriate resolution timeframes to issues per their priority as defined in the mitigation plan. If the issue owner cannot resolve the issue during the initial timeframe, we would reassess issue priority. At times, low -priority issues can become high -priority issues over time, and other times we may need to adjust priorities if the impact of the issue changes due to unforeseen factors. Once we have resolved, tested, and verified an incident fix, we would notify the responsible Team Manager of the solution so that designated team members can implement it. Organizational/User Impact Policy Impact Project Impact Prevents project Critical business State or Federal progress and Immediate processes cannot policy violation jeopardizes project proceed schedule Critical business Impedes project Potential State or process impeded; Federal policy progress due to High progress made but multiple work unit violation not finalized dependencies www.speridian.com 123 Ol Oct 2024 5speridian TECHNOLOGIES Critical business Policy decision Project work units process affected: potentially affects can continue: may Medium workaround exists work units impede approval Project work units Policy decisions Non -critical business can continue; non - may affect future Low process release critical business functionality 4. Risk Management Methodology Risk management is an iterative process that occurs throughout the project life cycle and allows the project team to anticipate, prevent, and/or mitigate potential problems. Our Risk Management approach consists of defining the process for continuous risk management that will be used to reduce the impact of risks on the project. To continuously manage risks, the project team will identify, analyze, and plan responses to risks and document them in the Risk Log, regularly assess and report risk status, and launch risk control actions as needed, throughout the project lifecycle. These are some of our objectives: • To identify and document risks to the project, and analyze the impact and probabilityto identifythose that have the greatest potential to compromise the project's objectives • To prioritize the identified risks and to develop mitigation and contingency plans where appropriate in consultation with appropriate project stakeholders Common risks on projects of this magnitude are associated with: ■ Resource contention with other City's initiatives ■ Data management issues, poor data, extensive data cleansing needs ■ Dependencies on external integrations • Risks are one of the key KPIs tracked and communicated in a daily basis. Proper contingency actions will be taken before the risks can become actual issues. 5. Quality Management Methodology Quality Management includes all activities that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken. ■ Our Project Quality Management includes ■ Quality goals of the project www.speridian.com 124 Ol Oct 2024 Sspereidian TECHNOLOGIES ■ Quality strategy to achieve the project quality goals ■ Roles and Responsibilities related to project quality activities planned project quality activities involved in Quality Assurance and Quality Control ■ Defect management process 6. Configuration Management Methodology As part of the implementation Speridian will perform all the configuration of the system to make it functional and to meet the City's needs. That applies to all environments, development, UAT, and Production. Speridian will train the City Administrators to be able to update the configuration of the system. As part of the training, it may be worthwhile to let the City Administrator do some of the configuration work for the experience, but it is not required. Speridian will perform a through design and discovery phase with the help of the City. All information gathered during this phase will be utilized to create workflows and a functional design document. The functional design document will then be reviewed by the City, with the help of Speridian, and once an agreement is made, the system will be built based on the requirements and workflows laid out in the design document. Speridian will complete the majority, if not all the configuration based upon the information gathered during design and discovery, and then signed off on through the functional design document. 7. Change Control Methodology Major system upgrades or changes provide opportunities for an organization to closely identify and review the way they currently do business, make changes to current processes to improve the quality of their services, gain operational efficiencies, and/or find cost -saving opportunities. Our approach includes four key components: ■ AS IS: Identifying the key business processes for the City and its users involved in the process, stakeholders, business challenges/constraints/bottlenecks, etc. During this phase, we will conduct process review interviews and document in detail those processes to fully capture the process lifecycle. The documented AS -IS processes will be validated by the process owners. ■ TO BE: Leveraging the detailed as -is process flowcharts, this phase focuses on the re -design and seeks opportunities for improvement. Speridian will assist the OCM team in communicating the to be process through various workshops and hands-on sessions. ■ Recommendations: Once the AS -IS and TO BE workshops have been completed and the processes documented, our BPI/OCM will prepare a www.speridian.com 125 Ol Oct 2024 5speridian TECHNOLOGIES Findings and Recommendation report to present to the City SOS PM, other key stakeholders, and decision makers. ■ Implementation: Based on the City SOS agreement, sign -off on the recommendations, and approval to move forward with the changes, the new processes may be implemented as part of the overall implementation and organizational change management strategy. www.speridian.com 126 Ol Oct 2024 Ssperidian TECHNOLOGIES 7.4 Implementation Approach/Deployment Strategy Speridian Implementation Experience Speridian caters to a diverse range of customers across various public sectors and commercial sectors. We consider ourselves an agile and capable company of working with customers of all sizes, particularly with State and Local governments. We focus on organizations looking to modernize and make a difference with their customers, typically requiring a comprehensive digital transformation with innovative solutions. Such organizations typically have a considerable customer base or population to serve, ensuring our services align with their operational vision and requirements. Speridian has extensive experience working with municipalities, public agencies, and government entities, providing solutions for permitting, code enforcement, inspections, licensing, and related processes. Our expertise spans Commercial Off - The -Shelf (COTS) systems and fully customized solutions, ensuring that our clients receive a product that is both highly functional and adaptable to their unique and evolving needs. Our proven methodologyfor ELM system design and implementation ensures a transition from legacy platforms, enabling improved efficiency, better data management, and enhanced user experiences. Speridian has created and developed the City and County of Speridian Clariti site that is used to demo the best practices of the Clariti Community Development application. This is a unique tool that facilitates a quick start for the City to understand the capabilities of the Clariti application. It also speeds the alignment of the Cities requirements to the system, and it provides a base of the application to build from vs starting from scratch. www.speridian.com 127 Ol Oct 2024 Ssperidian TECHNOLOGIES Technical Expertise r Speridian offers a highly skilled team with deep knowledge of enterprise software design, configuration, and implementation. Our technical professionals are experienced in working with various COTS ELM systems that include pre -built modules for permitting, inspections, licensing, and code enforcement. We specialize in customizing these systems to meet the unique needs of clients, ensuring they are flexible, scalable, and maintainable for the long term. Key technical capabilities include: ■ System Design &Configuration: Expertise in developing and configuring solutions that cater to complex and unique municipal requirements. We prioritize flexibility to accommodate future growth and change. ■ Data Migration: Proficiency in migrating data from legacy ELM systems (such as Infor Public Sector) into modern platforms while ensuring data integrity and continuity. ■ Integration: Skilled in integrating ELM systems with other municipal systems, such as GIS, financial systems, and customer relationship management platforms, to provide a seamless user experience and enhanced reporting. ■ User Experience Enhancement: Commitment to designing solutions with an intuitive, user-friendly interface that enhances the experience for both internal and external stakeholders, including application submission, permitting, and inspection management. ■ Ongoing Maintenance & Support: Expertise in delivering robust maintenance and support services, including system upgrades, performance tuning, and www.speridian.com 128 Ol Oct 2024 5speridian TECHNOLOGIES troubleshooting, ensuring that the solution remains operational, secure, and future -ready. Working together with Clariti's Salesforce-based solution, our Speridian implementation team meets the needs of medium to large -sized agencies seeking a highly configurable system that allows them to tailor processes without being confined to rigid software constraints. We typically cater to cities and municipalities with populations of 50,000 or more and with initial implementation budgets ranging from $500,000 to $5,000,000. With over 10 new customers in the past two years, we are providing that we know Community Development and Land Management, along with the underlying Salesforce and Clariti technology, including ■ City and County of Honolulu, HI ■ City of Bakersfield, CA ■ City of Brisbane, CA ■ City of Covina, CA ■ City of Palm Desert, CA ■ City of San Marcos, CA ■ Community Service District ■ RailPros PALM DESERT crty or Santa Monica RAILPROS BAKERSFIELD TFE SOUND OF 5mirllpro4 `hfOer Eo1YMM�1 can We also have a project kickoff to start in October with the City of Santa Monica, CA followed by the City of San Juan Capistrano, CA in November. Clariti Specializing exclusively in the public sector, Clariti delivers comprehensive solutions that combine robust functionality, flexible technology, and a low cost of ownership. Clariti has provided comprehensive project oversight, professional and development www.speridian.com 129 Ol Oct 2024 5speridioan TECHNOLOGIES services, and ongoing support to over 160 local and state jurisdictions within North America. Clariti customers similar in size and scope include: • Arizona Department of Administration • Bakersfield - CA ■ DeKalb County - GA • Delaware Division of Professional Regulation ■ Glendale - AZ • Honolulu County- HI ■ Iowa Department of Public Safety, Insurance Division and Professional Licensing Bureau ■ Irvine - CA • Long Beach - CA ■ McKinney - TX ■ Memphis - TN ■ Mesa - AZ ■ Orange County - FL • Orange County Public Works - CA • Peel Regional Municipality - ON ■ Phoenix - AZ ■ Pierce County - WA ■ Plano - TX ■ Riverside County - CA ■ Sacramento - CA ■ Sacramento County - CA ■ San Francisco Public Works - CA ■ Santa Clarita - CA ■ Tampa - FL ■ Wisconsin Department of Administration At Clariti, we recognize the unique challenges and complexities inherent in public sector implementations, particularly wn the community development space. Our approach to implementing our community development solution is crafted with precision, embodying our deep domain knowledge, technical expertise, and adherence to industry -proven methodologies. This combination ensures we deliver a solution that is not only tailored to your specific needs but also robust, scalable, and capable of evolving with your community's aspirations. We have dubbed our implementation methodology "Community Blueprint." This moniker reflects our commitment to providing a flexible, repeatable, and structured approach to project delivery. It combines the best aspects of different implementation methodologies with our specialized understanding of community development, www.speridian.com 130 Ol Oct 2024 5speridian TECHNOLOGIES ensuring that projects are delivered with speed, efficiency, and a clear focus on delivering tangible benefits to the communities we serve. Key Pillars of the Community Blueprint Methodology ■ Technical Expertise: With years of experience in developing and deploying high -quality software solutions for the community development space, our Partners and our Professional Services teams leverage the latest technologies to ensure your solution is built on a solid, secure, and scalable foundation. ■ Collaborative Partnership: Through this collaborative model, we ensure that our customers benefit from a seamless, cohesive experience, regardless of the complexity or scale of their project. ■ Industry -Proven Methodologies: The Community Blueprint methodology is a hybrid approach grounded in agile methodologies, adapted to the specific nuances of community development projects. This hybrid approach allows for flexibility in project management and execution, accommodating changes and feedbackwithout compromising on delivery timelines or quality. This approach brings the best of both methods to deliver SaaS-based solutions with high quality and speed. ■ Outcome -Focused Delivery: Our primary goal is to deliver outcomes that have a tangible impact on communities. The Community Blueprint methodology is designed to prioritize features and functionalities that offer the most significant benefits, ensuring that the solution delivers value quickly. The Community Blueprint is more than just a methodology; it's a commitment to leveraging our unique blend of domain knowledge, technical expertise, and agile practices. By choosing Clariti, you're selecting more than just a software provider; you're partnering with a team deeply invested in the success of your community development initiatives. Together, we will lay the foundations for a brighter, more connected future for the communities you serve. Speridian Implementation Methodology Speridian's implementation methodology is a hybrid approach that involves an Initiation phase that includes demos of the City and County of Speridian, discovery and solutioning. The Iteration phase is a series of sprints that configure and build the system while at the same time testing, demonstrating the work and getting feedback from the city. The project is completed with testing, training and deployment activities. Because of the size and length of the City of Long Beach's project this implementation approach will be performed three times, one for each phase. Phase 1 will include Permitting, GIS, Payment processing, Inspections and other base features. Phase 2 will www.speridian.com 131 Ol Oct 2024 Ssperidian TECHNOLOGIES include Planning and hearings, and Phase 3 will include code enforcement, licensing, and other general administration. Implementation Approach Pre -discovery work City of 5p ridian Demo Discovery Solutioning Grooming of the Stories y Development/Configuration Quality Assurance /testing r Demo Y User Testing / Engagement System Integration Testing User Acceptance Testing Deployment Go Live Post Go Live Support (Hyper -Care) Managed Services There is a need for City staff to participate in this project to make it successful. The amount of involvement will depend on each person's role and the amount of time they have available to invest in the project. This is an estimate of the City's staff involvement in the project for each phase. We took the assumptions and estimates that were included in the RFP and applied them to the project plan. This is an estimate and will be adjusted based on the final project plan. www.speridian.com 132 Ol Oct 2024 5sperldian TECHNOLOGIES Phase 1 (Year 1) 1 2 3 4 5 6 7 8 9 10 11 12 Executive Committee 2 2 2 2 8 Governance Advisors 2 2 2 2 8 Executive Vendor LlalSons 2_ 2 2 2 8 PMOTeam City PM 160 160 160 160 160 160 160 160 160 160 16 1160 1920 TID PM 160 160 160 160 160 160 160 160 160 160 160 160 1920 Core Team Project Manager: 160 160 160 160 160 160 160 160 160 160 160 160 1920 Business Leads 0 Planning 160 160 160 160 160 160 160 160 160 160 160 160 1920 Building 3 Safety 80 80 80 80 80 80 80 80 80 80 80 8o 960 Inspections _ 80 _ 80 80 80 80 80 80 80 so 80 80 80 960 Code Enforcement 80 80 80 80 80 80 80 80 80 80 _ 80 960 _ _ Public Works 80 80 _80 80 _ 80 80 8o _ 80 8o 80 80 80 8o 960 PD 40 40 40 40 40 40 40 40 40 40 40 40 480 HE 40 40 40 40 40 40 40 40 40 40 40 40 480 FM 80 80 80 80 80 80 80 80 80 80 80 80 960 FD 80 80 80 80 80 80 80 80 80 80 80 80 960 Business Analysts: 2 per each in -scope Bureau___160T160 160 160 160 160 160 160 160 11 1920 Testing Lead 160 160 160 166160 160 160 160 160 160 160 160 1920 TID Lead: Lead • 120 120 120 120 120 120 120 120 120 120 120 120 1440 SME 80 80 80 80 80 80 80 80 80 80 80 80 960 Business SME Iper each in -scope Bureau 40 40 40 40 40 40 40 40 40 40 40 40 460 OCM Team: Lead 160 160 160 160 160 160 160 160 160 160 160 160 1520 Communication Lead 160 160 160 160 160 160 160 160 160 160 160 160 1920 Training Lead 160 160 160 760 160 160 160 160 160 160 160 160 1920 OCM Change Advocate Network {7 per Division level) 8 8 8 8 8 8 6 8 8 8 8 8 _ 96__ Data Team Data Lead 160 160 760 160 160 160 160 160 160 160 160 160 1920 2 Sr Data Resources 80 80 80 80 80 • 80 80 80 80 80 80 80 960 m m :r www.speridian.com 133 O1 Oct 2024 5spereidian TECHNOLOGIES Phase 2 (Year 2) 13 '14 is Executive Committee 2 16 177 1 18 19 1=- 26 j 21' 2 2 m,22 ' 23 ,:24" • 2 8 Governance Advisors 2 2 2 2 8 Executive Vendor Llalsons 2 2 2 2 8 PMO Team City PM 160 160 160 160 160 160 160 160 160 160 160 160 1920 TID PM 160 160 160 160 160 160 160 160 160 160 160 160 1920 CoreTeam Project Manager: 160 160 160 160 160 160 160 160 160 160 160 160 1920 Business Leads 0 Planning 160 160 160 160 160 160 160 160 160 160 160 1920 Building d Safety 80 80 80 80 80 80 80 80 80 80 80 960 Inspections 80 80 80 80 80 80 80 80 80 80 80 960 Code Enforcement F40 80 80 80 80 80 80 80 80 80 80 80 960 Public Works 80 80 80 80 80 80 80 80 80 8o 80 960 PD 40 40 40 40 40 40 40 40 40 40 40 480 HE 40 40 40 40 40 40 40 40 40 40 40 40 480 FM 80 80 80 80 80 80 80 80 80 80 80 80 960 FD 80 80 80 80 80 80 80 80 80 80 80 80 960 _ Business Analysts. 2 per each in -scope Bureau 160 160 160 160 160 160 160 160 160 160 160 160 1920 Testing Lead 160 160 160 160 160 160 160 160 160 160 160 160 1920 TID Lead: Lead 120 120 120 120 120 120 120 120 120 120 120 120 1440 SME 80 80 80 80 80 80 80 80 80 80 80 80 960 Business SME 1 pereach in -scope Bureau 40 40 40 40 40 40 40 40 40 40 40 40 480 OCM Team: Lead 160 160 160 160 160 160 160 160 160 160 1 160 1 160 1920 Communication Lead 160 160 160 160 160 160 160 160 160 160 160 160 1920 Training Lead 160 160 160 160 160 160 160 160 160 160 160 160 1 1920 OCM Change Advocate Network jl per Division level) 8 8 8 8 8 8 B 8 8 8 8 8 96 Data Team _ Data Lead 160 160 160 160 160 160 160 160 160 160 160 160 1920 2 Sr Data Resources 80 80 80 80 80 mongrel MI 11 80 80 80 80 80 80 80 960 :r www.speridian.com 134 O1 Oct 2024 5speridian TECHNOLOGIES Phase 3 (Year 3) 25 26 27 Executive Committee 2 28 29 30 2 31 •32 • 33 2 34 35 36 2 37 38 2 10 _ Governance Advisors 2 2 2 1 2 2 10 Executive Vendor Liaisons 2 2 2 1 2 2 1 10 PMO Team City PM 160 160 160 160 160 160 1 160 160 160 1 160 1 160 1 160 160 160 1 2240 TIE) PM 160 760 160 160 160 160 160 160 160 160 160 160 160 160 1 2240 Core Team Project Manager: 160 160 160 160 160 160 160 160 160 160 160 160 160 1 160 1 2240 Business Leads Planning 160 160 160 160 160 160 160 160 160 160 160 160 160 160 2240 Building & Safety 80 80 80 80 80 80 80 8o 80 80 80 80 80 1120 Inspections_ 80 80 80 80 80 80 _8o 80 80 80 80 80 80 80 80 1120 Code Enforcement 80 80 80 80 80 80 80 80 80 80 80 80 80 80 1120 _ Public Works 80 80 80 80 80 80 8o 80 80 80 80 80 80 80 1120 PD 40 40 40 40 40 40 40 40 40 40 40 40 40 40 560 HE 40 40 40 40 40 40 40 40 40 40 40 40 40 40 560 FM 80 80 80 80 80 80 80 80 80 8o 80 _ 80 80 80 1120 FD 80 80 80 80 80 80 8o 80 BO 80 80 80 80 BO 1120 Business Analysts 2 per each in -scope Bureau 160 160 160 160 160 160 160 160 160 16o 1 00 160 16o 160 2240 _ _ Testing Lead 160 160 160 160 160 160 160 160 160 ,6o 160 160 160 160 2240 TID Lead: ___ Lead 120 120 120 120 120 120 120 120 120 120 120 120 120 120 1690 SME 80 80 80 80 80 80 80 80 80 80 80 I 80 I 80 I 80 I T120 Business SME 1 per each in -scope Bureau 1 40 1 40 1 40 1 40 1 40 40 40 40 40 40 40 40 40 40 560 OCM Team: Lead liq 160 160 160 160 160 160 1 160 160 160 160 160 160 160 2240 Communication Lead 760 160 160 760 160 760 160 160 160 160 160 160 160 160 2240 Trainin Lead 160 160 160 160 160 160 160 160 160 160 160 1 160 160 1 160 2240 _ OCM Change Advocate Network (1 per Division level) g 8 8 8 8 8 8 1 B 8 8 8 B B 112 Data Team Data Lead 1 160 1 160 1 160 1 160 160 160 1 160 1 160 160 160 160 160 160 160 2240 2 Sr Data Resources 80 80 1 80 1 80 80 80 80 80 80 80 80 BO BO 80 1120 TOTAL rri 7.5 Key Implementation Risks and Mitigation Strategies Some potential issues, based on multiple experiences in similar implementations include: ■ Lack of availability of critical city SMEs and stakeholders in key project phases ■ Scope creep and subsequent delays caused by poor definition or done and ambiguous acceptance criteria during the Discovery phase ■ Bad data extracted from legacy systems and not properly cleansed before data migration to the new system, among others The following procedure will be used to manage active project issues and risks during the project and avoid the above list of potential issues and others: ■ Identify: Identify and document project issues (current problems) and risks (potential events that impact the project) ■ Analyze & Prioritize: Assess the impact and determine the highest priority risks and issues that will be managed actively ■ Plan &Schedule: Decide how high -priority risks are to be managed and assign responsibility for risk management and issue resolution www.speridian.com 135 Ol Oct 2024 5speridian TECHNOLOGIES ■ Track & Report: Monitor and report the status of risks and issues and communicate issue resolutions ■ Control: Review the effectiveness of the risk and issue management actions Active issues and risks will be monitored and reassessed weekly. Mutually agreed upon issue escalation and risk management processes will be defined at the project's outset. 7.6 Design and Development Strategy 1. Requirements Analysis Approach Speridian will conduct discovery sessions or Joint Application Development (JAD) meetings to gather information from existing SMEs. One advantage of having SMEs fill out the pre -discovery workbook is that it allows them to consider their processes and needs in advance. This preparation ensures they come to the discovery sessions better equipped with relevant information. All collected information is recorded and used as input to the final solution. These sessions are conducted with the individual departments. We use standard JAD methodology for conducting discovery and design sessions. The process begins with planning, which involves identifying each system functionality such as planning, permitting, inspections, etc. and determining who owns and who is involved with each functionality. Typically, this is organized by department, and we schedule SMEs from each department to provide input during a series of meetings. As part of the planning process, we will demo our City and County of Speridian application that reflects best practices for the Clariti solution. The provides a starting point to understanding the application and its capabilities and it allows the team to more quickly align on the solution. We also provide SMEs with a workbook to complete before the JAD sessions. This preparation helps them organize their thoughts and ensure they have considered key processes before the meetings. During the sessions, a scribe will record and document all findings. 2. Solution and Design Requirements After the demos and the JAD sessions, Speridian will document their findings using a Business Requirement Document to capture all the requirements as defined in the ?FP. A Functional Design Document (FDD) to propose a solution to meet the requirements. The FDD will include wireframes and screen mockups as needed to provide an idea of the user experience before the development activities start. www.speridian.com 136 Ol Oct 2024 Ssperidian TECHNOLOGIES Additional deliverables include the Integration Design Document (IDD) that is a technical document outlining all the integrations and how they will be developed. A Data Migration Document (DMD) for the data migration plan and a Testing design document. Additionally, a Traceability matrix will be developed to link everything back to the BRD. 3. User Story Development The design documents are built to be shared with the city. The business analysts will expand those requirements into User Stories. These user stories are built in Azure DevOps (AD) to be shared with the developers, configuration and testing teams. One in ADO the actual stories are tied to the implementation and the testing to be tracked throughout the project. Azure DevOps is a comprehensive suite of development tools and services provided by Microsoft, designed to support the entire software development lifecycle. It encompasses a range of integrated services, including Azure Repos for version control, Azure Pipelines for continuous integration and continuous delivery (Cl/CD), Azure Boards for agile planning and project management, Azure Test Plans for testing and quality assurance, and Azure Artifacts for package management. Azure DevOps facilitates collaboration among development teams, enabling them to plan, develop, test, and deploy applications efficiently. It supports a wide variety of programming languages, platforms, and cloud environments, making it adaptable to diverse development needs. Its seamless integration with popular tools and services, such as GitHub, Jenkins, and Docker, ensures that teams can leverage their existing workflows and infrastructure. By providing a unified platform that covers all aspects of the development process, Azure DevOps enhances productivity, promotes best practices, and accelerates the delivery of high -quality software. 4. Validation of Requirements As part of the discovery and design phases, the City has the opportunity to provide feedback at all stages. Requirements are refined and documented during the JAD sessions and subsequently reviewed and approved by the City in the Functional Design Document (FDD), Technical Design Document (TDD), and User Stories. During development, the work is showcased after each sprint, providing the City with the opportunity to give feedback on the system's progress. 5. Development Approach: www.speridian.com 137 Ol Oct 2024 Ssperidian TECHNOLOGIES The configuration of the system is a critical component in the development of a full SaaS application and serves as the driving force in the system development methodology lifecycle. Key features of the configuration methodology include: ■ Using custom templates from City of Speridian during discovery with the City to gather required Clariti inputs and identify standard and dynamic configurations, as well as areas needing development to meet client requirements. ■ Dividing configuration work into Sprints, to be worked on logically. Although not an exhaustive list, typical configuration tasks include: o Updating Global Settings o Updating Account Settings o Creating or updating Global Pick Lists o Creating or updating Custom Fields and Custom Objects o Creating or updating Workflows (e.g., Account Flows, Generic Flows, Permit Flows, License Flows) ■ Demonstrating configuration and development after each Sprint to confirm alignment with the City and make necessary adjustments. Configuration is always the preferred solution within the Clariti framework, as it provides a safe approach for future updates and releases. The Clariti solution is built on the Salesforce platform. Most of the tools used for development are part of those included in this platform. Those tools depend heavily on two runtime environments behind the scenes: Node.js and Java. Node is a JavaScript runtime environment that's used for the Salesforce CLI, Lightning Web Components, and the overall structure of the Clariti project. Java is used for the Apex language server. Apex is used to interact with the Salesforce database and backend. The Apex language server helps write code faster by providing the Visual Studio Code extension with useful code -editing features, such as code completion. Any custom development is defined as part of the System Development Methodology and the work will have its own user stories. Speridian adheres to the Salesforce DX methodology. Salesforce source -controlled org-based development methodology involves managing and tracking changes to Salesforce metadata and code by leveraging version control systems, typically Git. This approach integrates the use of Salesforce environments, such as development orgs, scratch orgs, and sandboxes, with source control practices to ensure a structured and collaborative development process. In this methodology, metadata and code are www.speridian.com 138 Ol Oct 2024 5speridian TECHNOLOGIES extracted from Salesforce orgs and stored in a version control repository, where changes are tracked, reviewed, and merged using a branching strategy. Continuous integration/continuous deployment (Cl/CD) pipelines automate the testing and deployment of these changes, ensuring consistency and reducing manual errors. This methodology enhances collaboration among developers, provides a comprehensive history of changes, facilitates code reviews, and ensures that the development, testing, and production environments remain in sync, ultimately leading to higher quality and more reliable Salesforce implementations. 7.7 Test Strategy Testing Methodology Speridian is focused on executing proven testing processes and strategies that are scalable through effective process governance which enables our clients to achieve competitive advantage. Our vast experience in testing is always based on best practices engaged in the project life cycle. A common -level of understanding of the quality assurance process will be agreed upon between Speridian and the client which ensures the high level of quality expected. The agreed level will then be communicated to the team with clear examples of documents produced on similar engagements. Test documentation is created using templates, and the project core team members (both Speridian and the City's resources) will have guidelines to use during the development of each deliverable. Additionally, a provision for the City's input to the content of any written deliverable before acceptance or production will be the use of Subject Matter Experts (SME), who will validate and participate in the review procedure to ensure each user -specific deliverable meets the City's requirements and provides a high level of quality information. The QA process will be governed by a Test Strategy agreed between Speridian and the City and approved by the City. The test plan is a component of the Project Management Plan (PMP). Speridian Testing Approach The first step in our testing approach is for the Speridian Team and the City to develop a Test Strategy. Various levels of testing serve as an integral checkpoint of system functionality under development, acting as the final validation that designed and developed functionality meet the expected results throughout the project not just during Acceptance Testing (UAT). What we feel is differentiating about our approach is that we apply quality management best practices throughout the implementation of our solution. This means that representatives from the end user community are engaged early and throughout the project, particularly for our scheduled checkpoints. Using our hybrid. agile project methodology, we will be conducting form checkpoints after every third www.speridian.com 139 Ol Oct 2024 5speridian TECHNOLOGIES spring, which will include a formal demonstration and customer sign -off of the key application functionality. Our testing strategy has characteristics that foster good testing. They include: ■ Traceability: to requirements, defects, business services etc. ■ Reproducible result: To determine the locations of problems and whether the problems are solved, the ability to reproduce the tests exactly is essential. ■ Understanding the different types of testing and purpose: Each type of test provides a different level of evaluation, potentially at different parts of the development life cycle. By focusing on the test's objective, testing that aspect of the application or system has a better chance of receiving the level of attention required to identify and correct the related issues. ■ Testing parallels the design process: Testing plans and approaches should be developed as designs are developed. Test cases should be identified as detailed designs and processes are specified. Test scripts should be in process as programming is going to be completed. The Test Strategy includes a list of tasks and activities for each of the test levels of the testing lifecycle. ■ Unit Testing: Validating each "unit" performs as outlined in the technical design ■ Integration Testing: Integration testing is the validation that the whole City implementation supports endAo-end business processes. e.g. a complete test of the Referral Management process might constitute Integration Testing ■ Regression Testing: Regression testing will occur within each Release (as identified in the Project Timeline) and will require that as defects are triaged and assessed, testing progress not only continues but allows for the seamless integration of validated issues back into the testing lifecycle ■ User Acceptance Testing (UAT): Performed by City end -users (City will also develop their test scripts). Coordinated by the Speridian QA Lead and PM ■ Performance/Stress Testing: Coordinated by our Speridian QA and Technical team. Performance testing will validate the entire platform maintains stability, speed, scalability, and responsiveness under a given workload. The testing approach will follow the standard testing process as outlined below: ■ Requirements Gathering and Analysis: This phase will involve gathering and analyzing the functional and non-functional requirements of the county. ■ Test Planning: This phase will involve creating a comprehensive test plan that outlines the testing scope, objectives, test cases, and test scenarios. ■ Test Design: This phase will involve designing test cases and test scenarios based on the requirements gathered in the previous phase. www.speridian.com 140 Ol Oct 2024 Ssperidilan TECHNOLOGIES ■ Test Execution: This phase will involve executing the designed test cases and test scenarios to verify the functionality and performance of the application. ■ Defect Management: This phase will involve logging and tracking defects found during testing and retesting the defects after they have been fixed. ■ Reporting and Acceptance: This phase will involve reporting the testing results and obtaining acceptance from the application once the testing phase exit criteria are achieved. Key Considerations: ■ Our recommendation is to use ADO for requirements, test cases, defect tracking, traceability, etc. ■ Important to review completed test cases with product owners and the development team ■ Automated tests must be available to run after each code drop and take roughly an hour or less, must cover all major functionality delivered ■ Automated test suites are run in parallel after a code drop ■ Regression tests may take longer, up to a day ■ Automation tools depend on technology and purpose: o Performance testing (Load, Endurance, Spike, etc.) - LoadRunner o Automate web services testing, regression - ReadyAPI for Web service testing, GEMS to check the web services logs, Soap Sonar o Automated UI testing, Regression - UlPath, Selenium Continuous Testing Approach Speridian's focus is on involving proven testing processes and strategies that are scalable through effective process governance which enables our clients to achieve competitive advantage. Our vast experience in testing is always based on best practices engaged in the project life cycle. A common level of understanding of the quality assurance process will be agreed upon between Speridian and the City that ensures the high level of quality expected. The agreed level will then be communicated to the team with clear examples of documents produced on similar engagements. Test documentation is created using templates, and the project core team members (both Speridian and the City's resources) will have guidelines to use during the development of each deliverable. Additionally, a provision for the City input to the content of any written deliverable before acceptance or production will be the use of Subject Matter Experts (SME), who will validate and participate in the review procedure to ensure each user -specific deliverable meets the City's requirements and provides a high level of quality information. The QA process will be governed by a Test case agreed between Speridian and the City, and approved by the City. The test plan is a component of the Project Management Plan (PMP). www.speridian.com 141 Ol Oct 2024 5speridian TECHNOLOGIES Test Cases: The test strategy will document the management practices on the project and will include QA and Quality Control (QC) activities used to ensure that the results of all work are of the type and quality needed for its intended use and meet the City's quality requirements. Testing Survey: All developments will go through the unit, system integration, test automation, and user acceptance testing activities, along with requisite Performance Testing and Security Testing. The quality assurance approaches implemented in Speridian's deliverable -based projects in the past are integrated control processes and change control processes, Project risk management processes, Project issue management processes, and Project test plans. All of these processes combined have created deliverables that have the quality that is built in, not tested after the fact. This has always provided an environment minimizing the chaos that is normally a part of a system implementation. Automated Testing Automated testing serves a valuable position in our approach to testing. By employing a set of tools capable of automating test scripts we improve the quality of our test approach throughout the entire testing lifecycle, up through regression testing. As the key to a successful testing approach becomes increasingly dependent on the ability to apply a standardized test suite, indicative of "real -world" usability test scenarios, automation is therefore increasingly vital. Regression Testing Process The QA team will perform regression after the completion of every module. If the QA finds any bug, there will be an Issue created on Tra and link that issue with the Regression issues epic. QA will define the steps to reproduce, evidence confirming the failure of the defect. Once the developer fixes the issue, QA will pick the issue, change the status to "In Validation with QA", verify it, and will mark it as resolved. If the issue fails again, QA will fail the defect by changing the defect status to 'In progress with Dev" and adding appropriate comments; and assigning it back to the developer by changing the defect assignee. If a critical (priority 1) defect is found during regression, the QA will immediately contact the Development Team. Testing Tools ■ Postman -API testing ■ Lambda -simulator testing on multiple devices. ■ Selenium - UI/Portal automation testing ■ Eggplant -Al -powered automation testing www.speridian.com 142 Ol Oct 2024 5speridian TECHNOLOGIES Performance Testing ■ Built-in Salesforce tools ■ Performance Assistant ■ Developer Console ■ Event Monitoring ■ JMeter (third party) Security and Penetration Testing Our penetration testing and vulnerability management services are based on recognized industry standards such as OWASP (Open Web Application Security Project) and NIST (National Institute of Standards and Technology). This ensures that our approach is consistent with best practices. Here are some specific examples of the methodologies our team uses: We follow the OWASP methodology for web and mobile application security testing. This methodology covers all aspects of application security, including injection attacks, broken authentication and session management, cross -site scripting (XSS). NIST: We use the NIST Cybersecurity Framework to assess your organization's overall cybersecurity. This methodology approaches risks based on their severity, identifies them, and prioritizes the security controls that mitigate the greatest risks. Data Conversion Testing Multiple levels of testing will occur throughout the project, starting from unit testing of the data extraction, transformation, and load scripts to unit testing configuration of the product data configurations and System Integration Testing. An optimization phase will follow each testing effort during the development and most of the system integration tests to ensure the optimization of scripts, configuration, and the new data model (indexes, etc.). Here are the key aspects of our data conversion testing phase. A key part of the feature set is the ability to work with converted data. ■ Review of Production data during testing. ■ Mask the data for other testing usage. ■ Separate Data Conversion environment. Issue Management The following procedure will be used to manage active project issues and risks during the project: ■ Identify: Identify and document project issues (current problems) and risks (potential events that impact the project) www.speridian.com 143 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Analyze & Prioritize: Assess the impact and determine the highest priority risks and issues that will be managed actively ■ Plan & Schedule: Decide how high -priority risks are to be managed and assign responsibility for risk management and issue resolution ■ Track & Report: Monitor and report the status of risks and issues and communicate issue resolutions ■ Control: Review the effectiveness of the risk and issue management actions Active issues and risks will be monitored and reassessed weekly. Mutually agreed upon issue escalation and risk management processes will be defined at the outset of the project. 7.8 Knowledge Transfer and Training Approach (optional: Organizational Change Management [OCM]) Training Summary Speridian will provide comprehensive, hands-on training and work sessions designed to ensure the City's stakeholders thoroughly understand the new ELM System and its functionalities. The goal is to equip both technical and non -technical users to seamlessly transition from the legacy system to the new platform while achieving proficiency in managing daily tasks, advanced administrative functions, and future system configurations. 1. Discovery &Stakeholder Alignment Session: Understand specific stakeholder needs and workflows to tailor training content. Participants: Project stakeholders, department leads, IT staff. Activities: ■ Review current workflows, permitting, inspections, code enforcement, and licensing needs. ■ Identify knowledge gaps and areas requiring enhanced focus in training. ■ Customize training curriculum based on different user roles and responsibilities. 2. System Testing and UAT Training Workshop: Conduct end -to -end solution testing and walk stakeholders through the User Acceptance Testing (UAT) process. Participants: Project stakeholders, key users, IT staff. Activities: ■ Walkthrough of system functionalities (e.g., application submission, inspections, code enforcement). www.speridian.com 144 Ol Oct 2024 5speridian TECHNOLOGIES ■ Facilitate UAT scenarios for real-time testing of workflows. ■ Provide practical exercises for stakeholders to interact with the system under guidance. ■ Address feedback, issues, and feature requests as they arise. 3. Solution Administration Training: Equip IT administrators and core team members with the skills to manage and configure the system after godive. Participants: IT staff, administrators, core team. Activities: ■ In-depth training on user administration, business rules setup, and workflow administration. ■ Training on system scalability, future enhancements, and configuration management. ■ Training data initialization and system maintenance procedures. 4. End -User Role -Based Training Sessions: Deliver customized training to various end -users based on their day-to-day operations and system interactions. Participants: Permit officers, code enforcement agents, licensing staff, inspection teams. Activities: ■ Role -specific modules for each department's interaction with the LB Builds system. ■ Use -case simulations for daily tasks like permit submissions, inspections, code enforcement actions, and licensing. ■ Hands-on practice with pre -assessment and post -assessment evaluations to measure competency. 5. Train -the -Trainer Sessions: Enable internal City trainers to train new staffor retrain teams, ensuring sustainable knowledge transfer. Participants: Core team, IT leads, designated trainers. Activities: ■ Equip trainers with training methodologies, materials, and guides. ■ Provide recorded sessions, manuals, and exercises for future use. ■ Train trainers to assess end -user performance and troubleshoot basic system issues. 6. Post -Implementation Work Sessions: Ensure ongoing support and advanced training for users and administrators post -go -live. www.speridian.com 145 Ol Oct 2024 5speridian TECHNOLOGIES Participants: All users, administrators. Activities: ■ Refresher sessions based on post -go -live feedback. ■ Review of new system enhancements or features. ■ Continuous improvement work sessions to identify process improvements and system optimization opportunities. 7. Knowledge Transfer and Support Training: Ensure smooth transition and handover to the City's internal team for system management and troubleshooting. Participants: IT staff, core team, system administrators. Activities: ■ Document handover and knowledge transfer of all technical aspects of the LB Builds system. ■ Provide ongoing support materials such as detailed user guides, troubleshooting FAQs, and online help portals. ■ Establish clear communication channels for post -implementation support. Initial Product Training Training is a pivotal component designed to empower both end users and administrators with the knowledge and skills essential for successful system adoption and utilization. This training strategy encompasses two distinct tracks: User Training and Administrator Training. User Training focuses on equipping users with the necessary proficiency to navigate the system effectively, execute tasks efficiently, and leverage its functionalities to enhance their workflows. Administrator Training is tailored to empower system administrators with the expertise needed to manage system configurations, user permissions, and troubleshoot common issues, ensuring smooth system administration and support. Through tailored training programs aligned with the system's development cadence, we ensure that all stakeholders are equipped to maximize the system's potential and drive organizational success. The following deliverables are related to Training: www.speridian.com 146 Ol Oct 2024 Ssperoidian TECHNOLOGIES User Training Conduct Train the Training Plan TrainerTraining Training Schedule/Agenda ■ Training Class for up to 10 (10) attendees over five (5) consecutive business days ■ Training Attendance Rosters and Surveys Admin Conduct Training Plan Administrator Training Schedule/Agenda Training Training Class for up to five (5) attendees over three (3) consecutive business days ■ Training Attendance Rosters and Surveys Technical Training This training is not required and would suggest the City become familiar with Salesforce Trailhead for Technical orientation: https://trailhead.salesforce.com/ Train -the -Trainer Training We will provide train -the -trainer training and documentation to the City trainers on the use of the Clariti system before the system go -live. This task will train assigned users on the use of the Clariti system before the system godive and will prepare them to train other users. The Project Managers will collaborate with business representatives to define and pI opose the appropriate mix and duration oftrag classes up to the number of days proposed. Having the business representative participate develops trainers that can each future courses as well as provide end -users with the business -specific context or perspectives on business processes. Customized training for specific business processes is not included and will need to be negotiated utilizing the change control process if required. It is recommended to name at least two (2) staff that will actively participate in the training courses and then serve as local SMEs during deployment. We will prepare and provide training to the assigned trainers, with a maximum often (10) students. www.speridian.com 147 Ol Oct 2024 5speridian TECHNOLOGIES The training schedule will be decided and agreed to between the Project Managers. Any included documentation or guides will be provided in an electronic copy for distribution to participants. The City will be responsible for providing all computers and facilities including internet connections, projectors, and whiteboards. This training will take up to five (5) business days over one (1) week. The training session will end with an evaluation where users may provide feedback on the trainer, the material covered, and the overall class. Super User Stake holders who will own the application on daytoday basis User TralnJn9 A tbmprehenaW uear traering well W prodded to the key treeu of C1feMY Team who can pay tha role, of a ruiner to Ueih COO WWI • Thoraughy undwuandirq lha oppacatlon MrtctranaBry • Thoroughly Undesta r"d^rerrt tear proNlea and the scan controls applicable to each d them Training the, Qnd uasra an hanv to use the errpalcelbn beaod on their rr>lee and resparYb•a/.B Re%Wmg and user baalc ousnes tawerKai dina 6)e4dnw%iMr9t" capablrties or ine M10M Pwfpmin9 the dey-iodey be31c admYratration Or the appllcetlyr User Training Admin Tralninq Trelnirr9 for clkai* Emdayws Who virll PleY the, role of Adrnin and rtoua7 be nwoMad In Vvforming adni dal- - h* Lake in the apprcaborn Tra/ning Materials Olaf AIY9UOIi "dp VkleeI ■eleae tgrtlbau Certifications Mandoon Tednln/ yams 6 Quizzes wrareed rtaerars a.rr e141rrnrr eaeoAe.rra Speridian's User Training is designed to train end -users to use the Salesforce and Clariti technology and corresponding ELM solution. The process for this type of training includes: ■ Analyzing the specific knowledge and skills required by the users. ■ Developing customized training materials and resources for the users. ■ The training will be in -person, virtually, or through self -paced learning. ■ Providing ongoing support to the users reinforces the training and addresses any questions or issues. Our Team will deliver training in a blended model, combining self -paced and instructor -facilitated courses as outlined in the Table below. We have found that users need a combination of functional overview, business process, and role -based training. Therefore, we focus our training development and delivery offerings to the client in these areas. We will also incorporate best practices such as: www.speridian.com 148 Ol Oct 2024 5sperldian TECHNOLOGIES Delivering an understanding of the deployed solution ■ Providing training based on role -based needs. ■ Utilizing real work transactions, processes, and procedures. The various steps involved in the training sessions are: ■ Step 1: PowerPoint presentations will be used to explain the concepts. ■ Step 2: This is followed by a demonstration of the functions of the new system. The sessions also include hands-on time where the client's Project Team Users practice the transactions explained to them during the sessions. ■ Step 3: Users undergoing training are given tests In blend of theory and practice) to assess their understanding of the concepts. Training Manuals Process overview and step-7Self by -step navigation om/Online edPowerPoint Presentations Slides containing processom/Online flows, business rules, and key Instructor -led summary points, used to help facilitate instructor - facilitated courses Hands-on Exercises Real -life examples for users Classroom/Online to perform in a training environment. Used to reinforce instructor -led demonstrations User Training Deliverables and Purpose Super User Training ■ Process Walk Through: Speridian will walk the Super Users through the different functional processes built within the system. This will be done via a presentation. ■ Supervisor Training: Here the Super Users will be trained on the tasks that a supervisor should perform within the system to efficiently run his team. ■ Management Training: The Super Users will be explained how the management can use the system to track the overall progress of the department/Organization. ■ Do's & Don'ts: Super Users will be briefed about the do's and don'ts for a Super User and other profiles created within the system. This will concern the functional processes. Administrator Training www.speridian.com 149 Ol Oct 2024 Ssperidian TECHNOLOGIES We will provide administrator training for the city -assigned system administrators, These system administrators will be trained in how to navigate and maintain the administrative configurations that are available to users with elevated permissions in the Clariti system. This task focuses on training agency staff (power users, system administrators, and/or SMEs that are very familiar with business rules and requirements on how to navigate and operate the system and maintain the system configuration. They will be the lead business representatives who will be the first point of contact for support for the application and should be available to facilitate future training sessions for agency staff. We will train a combined maximum of up to five (5) assigned system administrators in the configuration and administration of the system. This training will take up to three (3) business days over one (1) week. This training will be conducted in the Training environment. The City will be responsible for providing all necessary training facilities and equipment, including computers for each student, connections to the Test environment, and projector and whiteboards. Any included documentation or guides will be provided in an electronic copy for distribution to participants. The training session will end with an evaluation where users may provide feedback on the trainer, the material covered, and the overall class. Online Training Platform Speridian's Certified Trainers have comprehensive experience delivering training programs in Online mode and Classroom mode. One of the highly appreciated benefits of our Online training sessions is the Training Video Recordings shared with the City, which the City can leverage in training more resources or future references. Speridian typically uses Teams meetings to conduct training remotely. As part of that training, the staff will be given exercises to assess their comprehension. Another approach that we used was to let the trainee go through the system with the instruction of the trainer so they get real hands-on experience. Our training plans are agile and designed to meet the audience's expectations. During our training planning sessions, a thorough assessment of the audience, technical skill level, and solution experience is taken into consideration when crafting the Training batches or groups. Ensuring the message is reached to everyone who is part of the training. We design appropriate training for the new application Users and the City's designated application Administrators. Training Deliverables www.speridian.com 150 Ol Oct 2024 Sspendian TECHNOLOGIES As part of the proposed training plan, the following would be the Training Deliverables: Training � `y N6 aleri&15 ,+ Xamw Teak j" Help l Videos Training Recording & ■ The training materials shared are designed in such a way that they are easy and simple to understand for users of any level of Technical skill. ■ By referring to the Videos and Screenshots with step-by-step guidance provided as part of the training materials ensuring a successful completion of the Hands-on application for the Trainees. ■ Roleplays and 'A Day in Your Life' scenarios are some of the most successful techniques used by our trainers in training the users and admins. Training feedback and reviews are collected after every session to ensure continuous improvement in our training methodology. Customized Training Documentation Teamwork and a trusted partnership between the Speridian and the City project teams are crucial to smooth training. This partnership begins during the Design and Development Phases of the project. We will collaborate with the City stakeholders in the development of training materials, such as participation in the initial business process meetings, change management sessions, and interim reviews of training materials. The training material developed will include user manuals, administrative manuals, Job aids, and FAQs. These will be delivered as training manuals and training videos. These manuals and videos can be leveraged by the City post -Go -Live for future training and new employee onboarding. With early exposure to our training methodology, development practices, and procedures, the team will better understand our training approach, thus making the training process smoother. www.speridian.com 151 Ol Oct 2024 5speridian TECHNOLOGIES Training Risks End -User Availability: Scheduling conflicts or limited availability of key personnel (end -users, core team members, and IT staff) for training sessions could hinder knowledge transfer and skill acquisition. Action: Speridian will work closely with the City to develop a flexible training schedule that accommodates the availability of key personnel. We will implement options such as on -demand, recorded training sessionsto ensure staff can accesstraining materials A convenient times. Additionally, a centralized training portal will be provided to enable self -paced learning and tracking of course completion. Varying Skill Levels Among Trainees: The varying technical proficiency of trainees, from basic to advanced users, could create a gap in understanding and reduce overall effectiveness of the training program. Action: Speridian will customize the training materials and curriculum to cater to the diverse technical skill levels of the City's personnel. Training will be segmented based on roles (end -users, system administrators, technical staff) and proficiency levels, ensuring that each group receives the appropriate level of detail. Pre -assessments will be conducted to gauge current skill levels, and training will be adapted accordingly. Post -assessments will verify the knowledge transfer's success. Knowledge Retention Over Time: Training delivered early in the implementation process may result in diminished retention of knowledge by the time the system goes live, particularly if there is a significant time gap. Action: Speridian will introduce a phased training approach with refresh sessions as part of the training strategy. Recorded training sessions, use, manuals, and quick - reference guides will be made available for continued access by City staff. This ensures consistent knowledge retention and a just -in -time refresher prior to the system's go - live date. A post-godive support phase will also be included to provide real-time assistance and answer any questions that arise as users begin utilizing the system. Customization of Training Materials: Training materials that An not fully reflect the City's unique configuration and business processes may confuse end users and reduce the overall effectiveness of the training. Action: Speridian will ensure that all training materials, including user guides, manuals, and course materials, are customized to reflect the specific configurations, workflows, and business rules of the City's ELM system. Prior to formal training www.speridian.com 152 Ol Oct 2024 5speridian TECHNOLOGIES sessions, the content will be validated in collaboration with the City's project team to ensure that it accurately mirrors the system as implemented. Resistance to Change: End -users and staff may resist adopting the new ELM system, which could affect the success of the training and the system's overall effectiveness. Action: Speridian will integrate change management strategies into the training process. Early engagement with key stakeholders, frequent communication regarding the benefits of the new system, and hands-on workshops to demonstrate improvements over the legacy system will reduce resistance. In addition, our training sessions will emphasize how the new system improves daily workflows, thereby fostering greater user acceptance. Technical Infrastructure Issues During Training: Potential technical issues such as system downtime, connectivity issues, or inadequate access to the training environment could disrupt scheduled training sessions and impact the training effort. Action: Speridian will conduct thorough testing of the training environment prior to the start of any session. Backup plans, such as offline training materials, alternative nvironments, or rescheduling options, will be in place to ensure that traini eng can continue even in the event of technical disruptions. A support team will be available during all training sessions to address any technical challenges in real time. Training Effectiveness Measurement: Without clear metrics to assess training effectiveness, it may be difficult to determine whether the training objectives have been met and if end -users are adequately prepared to use the system. Action: Speridian will implement a comprehensive evaluation methodology, including pre -assessments, post -training assessments, and satisfaction surveys. Feedback will be used to continuously improve the training program, and further training or support will be offered to individuals or teams that need additional assistance. Organizational Change Management Approach www.speridian.com 153 Ol Oct 2024 Ssperidian TECHNOLOGIES M The Speridian Organizational Change Management (OCM) methodology has evolved in the 20 years we've been developing and supporting public and private sector systems. We are fundamentally transforming the way local and state agencies do business with their constituents with modernized citizen engagement and improved employee user experience. Our approach is centered on a comprehensive, structured, and collaborative process designed to minimize disruption, ensure stakeholder buy -in, and achieve sustainable adoption of new systems and processes like the Claritkbased community development and land management solution we are proposing for the City. Organizational Change Management Strategy OCM Ezecutlon Roadmap W o00 Prepare Manage Sustain Approach ®Change ®Outcomes o00 b 0 Discovery 3 Analysis Communication Change Readiness EXecutlon Assessment nn Planning a Change Network Change Development Development Sustainaallity Speridian uses the Pro_s_ci methodology that's a proven (backed by 25+ years of research), people -focused approach to developing a change -ready organization. To execute a successful future state of change, we leverage two aspects of Prosci's change methodology: the Prosci ADKAR® Model and the Prosci 3-Phase Process. Leveraging our 20+ years of business excellence, we've honed our OCM strategy into 6 key areas. Our methodology aligns with industry best practices and is tailored to the unique needs of each client. Below is a detailed description of the approach, including key best practice activities: I. Conducting an Organizational Readiness Assessment www.speridian.com 154 Ol Oct 2024 5speridian TECHNOLOGIES j Key Activities* 'Not a complete list of actWles. • Change Impact/Gap Analysis: Used to identify changes in the new system, the level of impact on staff, and determine any potential gaps in meeting business needs. • Stakeholder/Persona Analysis: Determine the staff levels of change readiness and/or resistance to change. • Communications Assessment/Delivery: Used to determine the comms channels and products preferred by each persona and its effectiveness. Delivery refers to the ongoing distribution of materials. • Change Network Development/Execution: Speridian structures the change network and manages the ongoing sessions to engage staff. • Surveys: Leveraged to measure change readiness, gaps in knowledge, and staff feedback. Recommendations and modifications to plans are made based on findings. To evaluate the current state of the organization, identify potential barriers to change, and establish a baseline for developing a tailored OCM strategy. Stakeholder Analysis: Identify key stakeholders across all levels of the organization, including leadership, employees, and external partners. This analysis helps to understand their influence, interest, and impact on the change initiative. Current State Assessment: Assess the existing organizational culture, structure, processes, and readiness for change. This includes understanding previous change initiatives, identifying successes and challenges, and evaluating the current mindset and attitudes toward change, Change Impact Analysis: Determine the potential impacts of the proposed changes on various departments, teams, and roles. This involves mapping out the "as -is" versus "to -be" processes and identifying areas that will require the most support. Risk Assessment: Identify potential risks and resistance points that could hinder the change process. This involves gauging employee sentiment, potential areas of resistance, and external factors that could impact the success of the initiative. Readiness Survey: Conduct surveys, interviews, and focus groups to gather data on the organizations readiness for change. This feedback is critical for customizing the OCM strategy. II. Developing and Implementing a Comprehensive OCM Strategy To create a structured, step-by-step plan that guides the organization through the change process, ensuring alignment with organizational goals and maximizing stakeholder engagement. www.speridian.com 155 Ol Oct 2024 5spereideian TECHNOLOGIES OCM Strategy Continued... sue... QDiscovery & Analysis I I LQ Communication Execution • Organization and Stakeholder/Persona Analysis Identify barriers and areas of resistance to change Identify change impacts Planning & Development Develop tactical plans around communication, change sponsorship, co aching, resistance management, and training as applicable Develop communications materials with messaging that supports ADKAR needs Leverage preferred comms channels and products • Structure and create Change Network using influential staff to support adoption Provide ongoing information, support, and engagement lUJ Change Readiness Assessment Measure staffs change readiness via surreys, observations, and gathered feedback Modify plans to address needs Change Sustainability Communicate successes and adoption performance Evaluate progress post Go - Live and provide final recommendations Change Network Overview What's a Change Network? - - The Change Network is comprised of individuals whose roles are strongly impacted by the Lubestream system change and are selected by Phillips66 leadership from offices, departments, aInd internal stakeholder groups/personas, specifically to help lead OCM efforts. We recommend enlisting staff from these Persona Groups to participate in the Change Network: Atypical monthly se may include: • Project Status Updates • Communication Materials • System Demo • CNC Coaching, Tips, & Assignments • Feedback Sharing Sample Assignment: i "Work with a coworker and supervisor Iri your.office to share MARKETING CUSTOMER SALES your favorite highlights oftoday's SERVICE demo at your next. team meeting." Change Management Plan: Develop a detailed plan that outlines the scope, objectives, timelines, and responsibilities for all OCM activities. This includes communication, training, leadership alignment, and stakeholder engagement. www.speridian.com 156 � Ol Oct 2024 Ssperidian TECHNOLOGIES Communication Strategy: Create a robust communication plan that ensures timely, transparent, and consistent messaging to all stakeholders. This includes developing key messages, communication channels, frequency, and feedback loops. Training and Development: Design and deliver tailored training programs that equip employees with the skills and knowledge needed to navigate the changes. This includes creating training materials, conducting workshops, and providing ongoing support. Leadership Alignment: Engage and align leadership at all levels to champion the change. This involves coaching leaders on their roles in the change process, helping them communicate effectively, and ensuring they model the desired behaviors. Change Network Establishment: Create a Change Champion Network comprising influential employees who can advocate for change within their teams. This network plays a crucial role in reinforcing messages and providing peer support. III. Conducting an Assessment Organizational Change Management Effectiveness To evaluate the effectiveness of the OCM activities implemented and identify areas for improvement. Feedback Collection: Gather feedback from stakeholders through surveys, focus groups, and interviews to assess the perceived effectiveness of the OCM efforts. This includes understanding how well the changes have been communicated, adopted, and supported. Performance Metrics Analysis: Analyze key performance indicators (KPIs) related to the change initiative, such as employee engagement, productivity, adoption rates, and compliance with new processes. Cap Analysis: Compare the expected outcomes of the change initiative with the actual results, identifying gaps in execution, communication, or support. Lessons Learned Workshop: Facilitate workshops with key stakeholders to discuss the successes and challenges of the OCM activities. This helps in identifying best practices and areas that need adjustment. To support the City in executing OCM activities effectively and ensure alignment with best practices. OCM Activity Review: Regularly review the City's OCM activities to ensure they align with the established strategy and best practices. This includes evaluating communication efforts, training programs, and stakeholder engagement initiatives. www.speridian.com 157 Ol Oct 2024 5sperldian TECHNOLOGIES Coaching and Mentoring: Provide ongoing coaching and mentoring to the City's OCM team, helping them navigate challenges, make informed decisions, and refine their approach as needed. Strategic Adjustments: Recommend adjustments to the OCM strategy based on real-time feedback, emerging challenges, or changes in organizational dynamics. Continuous Improvement: Promote a culture of continuous improvement by encouraging the City to regularly assess the effectiveness of their OCM efforts and make necessary adjustments. This approach ensures that the organization is fully prepared for the change, that the change is implemented effectively, and that the organization can sustain the improvements in the long term. 7.9 Business Continuity and Disaster Recovery Disaster recovery and business continuity planning are provided by Salesforce, as Clariti's platform host. These efforts are supervised by senior management for each of the key functional areas within Salesforce and are supported by executive leadership at the highest level. Clariti has developed a strong understanding of these plans. .� Clariti's support and technical teams are committed to recovering from a localized or widespread catastrophic event as quickly as possible. Salesforce has: ■ Developed a Global Business Continuity and Disaster Recovery Program for Salesforce Services ■ Hired Certified Business Continuity Planners ■ Retained the services of leading consultants to assist in the ongoing development of Business Continuity and Disaster recovery plans and procedures Salesforce has a Crisis Management Team (CMT) comprised of select executives from key departments globally. The CMT is mobilized when a crisis or significant event occurs and is responsible for evaluating the situation and responding accordingly. Salesforce maintains a Mirror Site that is a 100%staged warm site with block -level data replication. The secondary data center is replicated at 100% of the capacity (host, network, and storage) of the production data center. As part of developing a viable disaster recovery plan and program, Salesforce schedules disaster recovery exercises several times per year with and without customer participation. www.speridian.com 158 Ol Oct 2024 5speridian TECHNOLOGIES Additionally, disaster communication processes are exercised using the mass notification system during each exercise, including callouts with response requests to the Salesforce CMT and the production disaster recovery team. Salesforce will test its disaster recovery plan annually at a minimum. It will continue to enhance and develop processes and technology related to disaster recovery to improve RPOs and RTOs further. 7.10 Hosting, Production Support, and Transition The Salesforce platform is monitored 24x7 for reliability and performance. Site monitoring and first response are provided by the Site Reliability (SR) team. There are four SR operation centers located in California, Virginia, Ireland, and Singapore. The SR team handles first and second tier support, with Technical Operations personnel providing escalation support. ■ Salesforce has engineers on -call at all times. ■ Monitoring tools are automated and route issues, warnings, and problems to SR teams. All significant alerts go to on -call personnel, as well as TechOps teams. ■ TechOps personnel are located globally. Overall system monitoring is provided by a variety of tools. All monitoring alerts are aggregated and monitored by the Site Reliability (SR) team. Alerts such as configuration changes from network devices, server state changes, and other events can be correlated to indicate root cause. The dynamic model capability also allows the customization of the monitoring tool to mimic Salesforce service's hardware/software configuration, so that custom symptoms and problems can be rolled up into the correlation engine. ■ Salesforce has built extensive monitoring and instrumentation into the application itself, so the application can report its health and performance accurately to the systems engineers, network operations staff, QA personnel, and developers. ■ All network devices, servers, services, and most application processes are monitored from the dedicated monitoring host. Salesforce has maintained high levels of availability across all Salesforce instances since inception. As the dnly on -demand vendor to provide daily service -quality data on a public web site (http://trust.salesforce.com), Salesforce proves that they are the leader in availability. And by making its record completely transparent, Salesforce proves they are worthy of our customers' trust. To ensure maximum uptime and continuous availability, Salesforce provides the best redundant data protection and most advanced facilities protection available, along with a complete data recovery plan —all without affecting performance. Excellent www.speridian.com 159 Ol Oct 2024 5speridian TECHNOLOGIES availability statistics are critical to Salesforce customers' success and to the success of Salesforce as a company. Live and historical statistics on the Salesforce system performance are publicly published at http://trust.salesforce.com/trust/status. Detailed historical uptimes are available for existing customers upon request. Salesforce Services are designed with the concept of continuous improvement and Trust (e.g. Availability, Performance and Security) in the infrastructure. Salesforce uses commercially reasonable efforts to make its on -demand services available to its customers 24x7, except for force majeure events and planned downtime for which Salesforce gives customers prior notice. Excellent availability statistics are critical to Salesforce's customers'success and to the success of Salesforce as a company. Live and historical statistics on Salesforce system performance are published at: http://trust.salesforce.com/trust/instances. Clariti, built on the Salesforce platform, supports 99.9% availability excluding planned maintenance. This high availability is achieved through Salesforce's resilient cloud infrastructure, which includes redundant data centers and robust failover mechanisms to ensure continuous service and minimal downtime. Support Response and Resolution Times: Severity D-Impact/Urgency Time Frequency 1 Critical, severe impact, Major outage that Within two (2) Every two (2) the application is not impacts all, or a hours of hours operational, all critical large group of, incident data inaccessible or has Users. Or the submission severely restricted complete functionality or business function degradation. of the application is not accessible. 2 The application is Major impact to Within four (4) Every four (4) operational but has one or many hours of hours restricted functionality Users, partial incident or degradation that is service disruption submission impacting operations. to business. www.speridian.com 160 Ol Oct 2024 Ssperidian TECHNOLOGIES 3 The application is Bug fix or non- Within two (2) Every eight (8) operational with low, priority Incident Business Days hours once intermittent, or reasonable of incident prioritized and circumvented errors, work -around submission started and not severely exists. impacting operations. 4 Questions with the Generic Within five (5) Every eight (8) application usage, questions/request Business Days hours once implementation or any for fulfillment of incident prioritized and other inquiries submission started submitted into the service desk portal or electronic mail. Customers can see the uptime and performance of their instance, and subscribe to notifications, at http://trust.salesforce.com. Salesforce has established the following policies and procedures. Corporate Security: ■ Lobby entrances are monitored by the building security staff, who also I onitor common areas using video surveillance. ■ , Internal video surveillance is recorded and maintained for a minimum of30 days. ■ Sign -in for visitors and vendors are maintained by company receptionists. After sign -in, all visitors must be accompanied by an employee. ■ All employees are required to carry photo access badges at all times. ■ Office entrances are secured by badge reader devices. Access is logged and available for inspection by the Facilities and Security departments. ■ Smoke and fire detectors and the sprinkler system meet current codes and are maintained regularly. ■ Exterior windows open a maximum of six inches. Data Center Security www.speridian.com 161 Ol Oct 2024 Ssperldian TECHNOLOGIES Data centers are physically secured using a defense -in-depth approach. All buildings are completely anonymous, with bullet -resistant exterior walls, and fences or embassy- grade concrete posts and planters around the perimeter. Physical access to the data centers is monitored 24x7 by data center security personnel through guarded lobbies and CCTV cameras that are set up inside and outside the data centers in critical areas. Critical areas that are monitored include: doors to colocation areas, internal/external perimeter, data center ingress/egress, and shipping/receiving. Salesforce controlsvisitor access (individuals without pre -authorized access) to the data center facilities by authenticating visitors before authorizing access to the facilities. All visitors must be accompanied by an individual on the Salesforce authorized data center access list. Unaccompanied visitors are not allowed access to the data center. Upon arrival visitors must sign in at the front desk, submit a valid government -issued photo ID, and be approved by an individual on the Salesforce authorized list. Access to Salesforce data centers is authorized based on position or role and is limited strictly to those few individuals with business need. Access is controlled via badges/pin pads, biometrics, and security guards, with access to Salesforce dedicated spaces requiring two -factor authentication (biometrics and a pin pad/badge). Audits at the data centers are performed on an annual basis as part of the Salesforce vendor assessment program. Data center environmental and physical security controls are also audited by third party assessors for the ISO 27001 and Payment Card Industry- Data Security Standard (PCI-DSS) audits (and Fed RAMP where applicable). In addition, onsite Salesforce data center engineers provide immediate feedback on security issues to the data center operations management and security teams. The data center locations are monitored during normal business hours by the data center engineers. Customer data, up to the last committed transaction, is replicated to disk in near - real time at the designated secondary data center and backed up locally at the primary and secondary data centers. Backups are performed daily at each data center facility without stopping access to the application. Salesforce maintains a mirror site that is a 100 percent staged warm site with block- level data replication. The secondary data center is replicated at 100 percent of capacity (host, network, and storage) of the Production data center. Backups are retained for 90 days. Backup media does not leave our secure data center facilities unless they are to be retired and destroyed through a secure www.speridian.com 162 Ol Oct 2024 Ssperidian TECHNOLOGIES destruction process. The backup retention policy is 90 days (30 days for sandboxes). Deleted/modified data cannot be recovered after 90 days (30 days for sandboxes). If customers want a longer retention, they can use the weekly export feature available in the system. Backup and Recovery Best Practices and additional information can be found in this Help and Training article: http://sfdc.co/BackupAndRecovery. Salesforce also provides an ability to schedule a recurring Data export (does not include metadata) that runs weekly or monthly and generates zip archive files that the System Administrator will be required to download to a local server. The service is delivered using data center infrastructure consisting of a production data center, a full capacity disaster recovery data center and a separate production -class lab. There are four production/disaster recovery data centers in the United States. The Salesforce service performs, shown in Figure below, real-time replication to disk at each data center, and near real-time data replication between the production data center and the disaster recovery center. Data is transmitted across encrypted links. Disaster recovery tests verify our projected recovery times and the integrity of the customer data. Customer data, up to the last committed transaction, is replicated to disk in near - real time at the designated disaster recovery data center, backed up at the primary data center, and then cloned at an archive data center. Backups are performed daily at each data center facility without stopping access to the application. Backup cloning is transmitted over an encrypted network (our MPLS network across all data centers). Backups are retained for 90 days. Backups never physically leave our secure data center facilities unless they are to be retired and destroyed through a secure destruction process. www.speridian.com 163 Ol Oct 2024 Ssperidian TECHNOLOGIES a AppuceUon Servers f • i nodc F'rcxlucUon RAC Cluster Dstn Guard IZeI+UCBUor 2 nodo Standby • RAC Clu"stet Rrlmary Inetance a i �-_- f node f PluducUnn �- — I RAC Clusler Asynchronous Block4evel ~ -� • O la Guard Repkntlon Reolceean j 2 de SYtanby 7 -- ��no^^C 1�d , RAC hester -I y Secondary Imtance Salesforce backup procedures. Salesforce has documented Disaster Recovery and Business Continuity plans for critical business functions. The Disaster Recovery and Business Continuity plans )retested at least annually. A post mortem documenting the results ofthe disaster recovery tests can be provided to customers with a signed NDA in place. All data are backed up to tape at each data center, on a rotating schedule of incremental and full backups. The backups are cloned over secure links to a secure tape archive. Tapes are not transported offsite and are securely destroyed when retired. The escalation proceduresfor recovery incidents involve a structured, tiered approach. Initially, incidents are addressed by the technical support team. If unresolved, the issue escalates to specialized recovery teams. Critical incidents may involve top level i management, ensurng rapid decision -making and resource allocation. Communication lines remain open throughout for timely updates and resolution i I ensurng a coordinated and effective response to recovery incidents. The Help Desk will provide three categories of coverage: ■ Standard Hours Coverage: 9 am-5 pm EST, Monday through Friday ■ Off -Hours Coverage: 5 pm-9 pm Central, Monday through Friday • Non -Coverage: Outside the times specified above o During these hours, urgent voicemails will be forwarded when Standard or Off -Hour Hours coverage resumes. Emails received during this time will be responded to when Standard or Off -Hours coverage resumes. www.speridian.com 164 Ol Oct 2024 Ssperidian TECHNOLOGIES Escalation Procedure The following section describes the error classifications that will be handled as a part of this Support Project and the SLAB that need to be achieved Defect Classification Defect Description This is a catastrophic error. The error causes total failure of the software or results in unrecoverable data loss. E.g. System crash or Seventyl Data Corruption This is an error that causes failure on critical parts of the system; causing the system not to operate by the specifications but still usable with difficulty and/or some disruption to business activity. A Severity2 temporary solution may exist, but does not solve the entire problem This is an error that causesfailure on non -critical parts of the system with no disruption to business activity. A temporary solution exists Severity3 and will be made available to the Client. This is a minor defect that Is not impacting the Systems like Spelling Severity4 errors etc. Salesforce is amulti-tenant cloud service that enables us to upgrade all our customers simultaneously with each Release. As a result, they do not have to maintain multiple versions of their application. Each release will be delivered automatically and transparently, not breaking your configurations. Salesforce has internally developed guidelines for hardening servers, including: ■ All new systems are scrubbed and installed from known baseline images before production deployment. ■ Web and application servers are distributed between Solaris and Linux. ■ All unused services, ports, and packages are disabled. www.speridian.com 165 Ol Oct 2024 5speridian TECHNOLOGIES ■ A minimal set of user accounts is maintained, and no shared password files are allowed. ■ The environment uses a common file (inetd.conf in Solaris and Linux) to help ensure that the same services are disabled on all machines. The City will get the benefit of the scheduled upgrades from Clariti (for their specific functionality enhancements) as well as the scheduled upgrades from Salesforce (for platform enhancements). Salesforce releases three complimentary upgrades each year, in Winter, Spring, and Summer versions; this translates to more than 4S0 features per year. All Salesforce users are on the latest platform version because everyone gets instant upgrades. Some of the upgrades are automatic and some require explicit customer opt -in, depending on the features. Each release is delivered automatically in a transparent manner and will not breakyour configurations. Any API changes that Salesforce makes is fully backward compatible. The release dates are always announced in advance, and your system administrator will receive emails several months ahead of time letting you know when an upgrade is coming. The release notes are also available for each update, telling you what specifically has changed and how it might affect your setup. The quarterly updates are delivered through the Major Release Maintenance process, that occurs three times per year. The instance will be unavailable for up to five minutes during the release window. Major Release Maintenance is for upgrading the services to the latest product version to deliver enhanced features and functionality. Major release dates and times are posted on http://trust.salesforce.com/trust/ maintenance approximately one month before release to Sandbox instances. An email notification and blog post regarding Sandbox preview instructions is also sent approximately one month prior to upgrading Sandbox instances. Email notification of major release dates is sent one month prior to upgrading non -Sandbox instances. The Release Notes document describing the new features and functionality is posted in Help & Training one month prior to upgrading non -Sandbox instances. Final release reminders are communicated to all customers approximately one week prior via email and upon logging into Salesforce. Clariti runs on a Quarterly Release schedule. A new package version is created every three months and made available in the month immediately following the end of each calendar quarter shown as follows. ■ Spring (Ql) -released in April ■ Summer (Q2) -released in July ■ Fall (Q3) - released in October www.speridian.com 166 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Winter (Q4) - released in January The released packages will be a complete set of Clariti packages and will contain all the latest new features, enhancements and fixes that were completed in that quarter. The City will be able to pull the latest versions and upgrade the Salesforce Org at your discretion. All the changes released in the package will be backward compatible and will not cause any additional overhead for the City in executing the upgrade. It is strongly recommended that the City deploy the upgrade package in a Sandbox environment first and perform adequate regression testing before deploying into Production. Clariti has a published set of upgrade deployment best practices, that we will share with the City during the project. Clariti releases software patches through a Monthly Maintenance Release or through a Hotfix Release. For the monthly maintenance releases, the released package will be a complete set of Clariti packages and will contain high priority fixes that were resolved the previous month. These will be released at the beginning of each month. When there is an open case that will be resolved by the maintenance release, the owner of the case will be notified in advance. When the monthly release coincides with a Quarterly Release, the fixes will be incorporated into the Quarterly Release packages. However, Clariti will produce separate release notes to help identify the delivered fixes. Hotfix Release These are completed only as required, in a limited capacity, and only to resolve Severity 1 issues. These fixes are delivered directly to the affected customers and are then rolled into the next Monthly Maintenance Release for general distribution. Identity and Access Management: Salesforce provides robust identity and access managementcapabilitiesto helpyou control who can accessyourorganization'sdata. You can use Salesforce's built-in authentication and authorization features or integrate with third -party identity providers like Okta or OneLogin. The City's System Administrators will have the ability to export data out of Salesforce in a CSV format using the Force.com Data Loader. This is a free tool provided by Salesforce and does not require additional licensing. You can use Data Loader in two different ways: ■ User interface —When you use the user interface, you work interactively to specify the configuration parameters, CSV files used for import and export, and the field mappings that map the field names in your import file with the field names in Salesforce. www.speridian.com 167 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Command line (Windows only) —When you use the command line, you specify the configuration, data sources, mappings, and actions in files. This enables you to set up Data Loader for automated processing. Data Loader offers the following key features: ■ An easy -to -use wizard interface for interactive use. ■ An alternate command -line interface for automated batch operations (Windows only). • Support for large files with up to five million records. ■ Drag -and -drop field mapping. ■ Support for all objects, including custom objects. ■ Detailed success and error log files in CSV format. ■ A built-in CSV file viewer. ■ Support for Windows and Mac. Salesforce has implemented an Intrusion Detection System (IDS) to monitor for potential security incidents. IDS devices are placed between the edge routers and aggregation layer (in front of the load balancers), as well as placed behind the load balancers to monitor network traffic. ■ Detection rules are automatically updated daily; custom rules can be updated as needed. ■ The IDS are updated with the latest software release, following our change management process. ■ IDS, network device, and host events are collected and correlated in our security event management system. ■ The monitoring system is configured to generate and distribute alerts as security events occur in the environment. Infrastructure logs are collected and stored in a log management system that is I anaged by the Salesforce Trust team, users of this system do not have the ability to modify or delete log data. Administrative access to this environment is limited to a small number of authorized individuals within the Trust organization. Salesforce's Internet accessible servers reside behind a perimeter router, external firewall and IDS. Perimeter firewalls and edge routers block unused protocols. ■ Internal ACLs segregate traffic between the application and database tiers. ■ Intrusion detection sensors throughout the internal network report events to a security event management system for logging, alerts, and reports. ■ External scanning is performed to monitor and alert on network configuration changes. Salesforce internal infrastructure logs are collected www.speridian.com 168 Ol Oct 2024 5speridian TECHNOLOGIES byvarious monitoring tools for activities on the systems that host Salesforce, and include: o Server access. o Network access. o Firewall management events. o Network intrusion detection systems traffic (signature and anomaly based). o File integrity. o Network device configuration. Salesforce has implemented malware detection at the network level in the production environment. Specifically, network intrusion detection systems are configured (and continuously updated) to detect malware-related network traffic. Other controls are also used to address malware such as hardening the Operating System of our UNIX and Linux-based servers and firewall configuration to ensure only required ports are open and all others denied. Access to these systems is restricted to authorized personnel and all these systems, as well as the host platforms, are monitored in real time through a security monitoring system. Log events are correlated to generate alerts. Alerts are configured to notify the Technical Operations and Computer Security Incident Response Team (CSIRT) teams. Security alerts require acknowledgement and follow up, if appropriate by the CSIRT. Firewalls and IDS systems are configured with automated syslog notifications for key events. Logs are archived and are currently stored for a minimum of one year. Infrastructure logs are collected and stored in a log management system that is managed by the Salesforce Trust team. System users do not have the ability to modify or delete log data. Administrative access to this environment is limited to a small number of authorized individuals within the trust organization. Depending on the severity and the riskto the Salesforce systems, security patches can be scheduled for immediate deployment or deferred to an appropriate planned maintenance interval. All approved patches are also added to system build images. Scheduled maintenance information can be found on http://www.trust.salesforce.com. In safeguarding the confidentiality, integrity, and availability of the City's information, our approach integrates the robust features of Clariti, built on the Salesforce platform, to ensure top -tier data security: • Encryption of Personal Data: We employ state-of-the-art encryption protocols to secure personal data in transit and at rest. The Clariti platform supports standardized non-proprietary encryption algorithms. This includes www.speridian.com 169 Ol Oct 2024 5speridian TECHNOLOGIES utilizing Salesforce's robust encryption capabilities, ensuring that all sensitive information is shielded from unauthorized access. • Access Control: Our system implements stringent access controls, leveraging Salesforce's advanced user authentication and authorization mechanisms. This ensures that only authorized personnel have access to specific data, thereby maintaining the integrity and confidentiality of City information. • Privacy and Security Policy: Clariti, in alignment with Salesforce's comprehensive data protection policies, has a dedicated privacy and security policy. This policy covers all customer data, including personally identifiable information (PII). We adhere to the highest data privacy standards, complying with relevant regulations and industry best practices. ■ Data Availability and Integrity: Ensuring the availability and integrity of your data is a priority. All Customer Data submitted to the Covered Services is stored on a primary database server with multiple active clusters for higher availability. All Customer Data submitted to the Covered Services is kept on highly redundant carrier -class disk storage and multiple data paths to ensure reliability and performance. All Customer Data submitted to the Covered Services, up to the last committed transaction, is automatically replicated on a near real-time basis to the secondary site and backed up to localized data stores. We utilize Salesforce's reliable infrastructure and Clariti's application resilience to guarantee continuous access and the accuracy of your data. The multitenant architecture and secure logical controls address separation of customer data. There are no dedicated servers used for individual customers. The Salesforce Services infrastructure is divided into a modular architecture based on instance. Each instance can support several thousand customers in a secure and efficient manner. Services are grouped within each Instance; with app, search, and database elements contained. There are appropriate controls in place to ensure that any given customer's org (application) is not compromised. The service has been designed to accomplish this and is robustly tested on an ongoing basis by Salesforce and its customers. Your data is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Customer Data is stored on a primary database server with multiple active clusters for higher availability. Customer Data is stored on highly redundant carrier -class disk storage and multiple data paths to ensure reliability and performance. All Customer Data submitted to the Covered Services, up to the last committed transaction, is automatically replicated on a near real-time basis to the secondary site and backed www.speridian.com 170 Ol Oct 2024 5speridian TECHNOLOGIES up to localized data stores. Backups are verified for integrity and stored in the same data centers as their instance. Data partitioning enables platform data, metadata, and structures (e.g., underlying database indexes) to be physically partitioned with their OrglD by using native database partitioning mechanisms; each org primarily belongs to a single instance. Your data in our system is stored separately from every other Salesforce customer, protecting your information from unauthorized access. Salesforce provides contractual assurance to customers that the data hosted in the Salesforce services will be kept confidential. Data will not be accessed except under narrow circumstances for a set amount of time chosen by the customer. In such circumstances, support will access your org only with prior approval and subject to a Non -Disclosure Agreement (NDA). To protect against access throughout the application, Salesforce employees don't have access at the application level, unless the customer grants it. In addition, your Clariti licenses include Salesforce Shield, a trio of security tools that admins and developers use to build a new level of trust, transparency, compliance, and governance into business -critical apps. Platform Encryption Encrypt your most sensitive data at rest across our system. This helps protect PII, sensitive, confidential, or proprietary data. Platform encryption enables our system to meet external and internal data compliance policies while keeping critical app functionality like search, workflows, and validation rules. You will have full control over encryption keys and can set permissions to protect sensitive data from unauthorized users. Event Monitoring Gain access to detailed performance, security, and usage data in our system. With event monitoring, administrators can: ■ See who is accessing critical business data, from where and when ■ Understand user adoption ■ Troubleshoot and optimize performance to improve end -user experience Event monitoring data is tracked with APIs and can be imported into any third -party data visualization or application monitoring tool. Field Audit Trail Know the state and value of data for any date, at any time. You can use the field audit trail for regulatory compliance, internal governance, auditing, or customer service. Built on a big data backend for massive scalability, this tool helps companies create a www.speridian.com 171 Ol Oct 2024 Ssperldian TECHNOLOGIES forensic data -level audit trail with up to 10 years of history and set triggers for when data is deleted. Salesforce runs antivirus software on the production systems that store, transmit, or process customer information. The antivirus scans host filesystems - not customer data. The antivirus checks for virus definition updates daily. Other controls are also used to address malware, such as hardening the operating system of servers, firewall configuration to ensure only required ports are open and all others denied, and use of intrusion detection systems. Access to these systems is restricted to authorized personnel, and all these systems, as well as the host platforms, are monitored in real- time through a security monitoring system. The Salesforce internal network for data traffic across our data centers is based on a resilient, multi -carrier 10 Gigabit WAVE network inline high-speed Ethernet encryption to ensure secure, reliable replication transit between our data centers. Network traffic is encrypted (using AES-256 over IPSEC) and access to all devices on the path is protected. All other traffic (including management traffic, and traffic between development, and production data centers) uses a site -to -site VPN which use AES-256 encryption. The platform allows for web -based access. All that is needed to access the Salesforce solution is an internet connection and a web browser. The QA team will perform regression after the completion of every module. If the QA finds any bug, there will be an Issue created on Jira and link that issue with the Regression issues epic. QA will define the steps to reproduce, evidence confirming the failure of the defect. Once developer fix the issue, QA will pick the issue, change the status to "In Validation with QA", verify it and will mark it as resolved. If the issue fails again, QA will fail the defect by changing the defect status to 'In progress with Dev" and adding appropriate comments; and assign it back to the developer by changing the defect assignee. If a critical (priority 1) defect is found during regression, the QA will immediately contact Development Team. Testing will be considered complete when the following conditions have been met; ■ QA and Development agree that all testing is complete, the code is stable, and the application meets all the requirements. ■ Script execution of all test scenarios in all areas has passed. ■ All required fixes for launch defects have been resolved and closed. • Product Owners have given QA their approval and consent to move the code to Production. Major Release Maintenance is for upgrading the services to the latest product version to deliver enhanced features and functionality. Major release dates and times are www.speridian.com 172 Ol Oct 2024 5speridian TECHNOLOGIES posted on http://trust.salesforce.com/trust/ maintenance approximately one month before release to Sandbox instances. An email notification and blog post regarding Sandbox preview instructions is also sent approximately one month prior to upgrading Sandbox instances. Email notification of major release dates is sent one month prior to upgrading non -Sandbox instances. The Release Notes document describing the new features and functionality is posted in Help & Training one month prior to upgrading non -Sandbox instances. Final release reminders are communicated to all customers approximately one week prior via email and upon logging into Salesforce. The released packages will be a complete set of Clariti packages and will contain all the latest new features, enhancements and fixes that were completed in that quarter. The City will be able to pull the latest versions and upgrade the Salesforce Org at your discretion. All the changes released in the package will be backward compatible and will not cause any additional overhead for the City in executing the upgrade. It is strongly recommended that the City deploy the upgrade package in a Sandbox environment first and perform adequate regression testing before deploying it into Production. Clariti has a published set of upgrade deployment best practices that we will share with the City during the project. The City can evaluate the new features and enhancements and perform additional configuration either internally or spun off as a project to take advantage of them. The City can choose to skip absorbing upgrades at its discretion and decide to take in an upgrade after skipping some releases. The upgrade packages will contain the cumulative updates. Disaster recovery and network monitoring. Please see our full response to Section 81: Business Continuity and Disaster Recovery for disaster recovery information and question 1 in this section regarding network monitoring. Production Release Support The production release strategy is a combination of our system development methodology and our technical development approach. The technical team uses a standard Salesforce DX approach for updating the systems in the appropriate environments, testing those environments and then migrating the work. ■ Speridian team handles the majority of the work related to maintaining the environments and migrating the work to production. www.speridian.com 173 Ol Oct 2024 5speridian TECHNOLOGIES The City needs to participate in the review of sprints and provide feedback early and often. That makes the final User Acceptance Testing stage easier. This is the main participation need from the City: ■ Validation by executing test cases of Data Migration ■ User Acceptance Testing by executing test cases and validation ■ Signoff on User Acceptance Testing This is a spreadsheet document that will be provided to evaluate and track Go Live Readiness. • - - • Client Status Is the production environment set up and all In Progress Production Environment code has been deployed Production user accounts created and access In Progress Production Accounts confirmed Relevant discussions w/Client web team to provide links to the Complete production portal that may Portal be needed for the Client site Production connection In Progress Integrations confirmed Test load completed in DEV/QA and documented not started Data Migration sign off by Client Documented plan for in - progress records from Not Started legacy system(s) (permits, Data Migration inspections, etc.) Godive date set and agreed upon with Client. Appropriate Complete attendees/resources Go -Live Date confirmed available Pre-& post cutover tasks Complete Go -Live Checklist documented User Training Training sessions completed Complete www.speridian.com 174 Ol Oct 2024 Ssperldian TECHNOLOGIES Current progress of Client In Progress UAT Progress UAT testing Documented UAT sign off In Progress UAT Sign Off from Client Client attitude preparing for Client Temperature go -live Documented and distributed procedures for In Progress handling questions/bugs Post Go -Live Support post go -live Discussion w/Speridian sales and Client about Complete Managed Services ongoing support options Production Transition Approach The Speridian project team will document all aspects of the project to communicate their understanding of the project back to the City. The City is responsible to review, modify and approve these documents to ensure that their requirements have been understood and captured. These documents are maintained and updated during the life of the project and then turned over to the City as part of the project close-out. Approximately half of Clariti's 120-person team is dedicated to developing and supporting the Clariti solution. We provide upgrades and updates six to eight times a year, adding new features, making security updates, and addressing challenges. We follow a structured Product Development Lifecycle (PDLC) created by the Product team to manage the ideation, creation, validation, testing, Cl"d go -to -market activities for updates and new features. All updates and new features to our products are accompanied by release notes available in our Customer Portal enabling users and administrators (technical or non -technical) to understand changes as they are released. Features are designed using an opt -in model allowing users and administrators to choose which features to enable and adopt. We provide every customer with the opportunity to participate in building the long- term feature set. Feature ideas submitted via customer support or shared via the account management team reach the product team, and they are logged as potential feature ideas. The product management team periodically reaches out to the customers and partners for further dialogue to explore how the feature might be delivered in the future. We truly believe that user feedback is the trigger for innovation www.speridian.com 175 Ol Oct 2024 Ssperidian TECHNOLOGIES and advocate that our roadmap be driven by our users. We provide releases six to eight times per year, following the Salesforce Winter - Spring -Fall release cycle. New release training sessions are delivered to familiarize users with new features, enhancements, or updates introduced in Clariti releases. Speridian proposes a comprehensive and phased transition approach to seamlessly implement the solution for the City, ensuring minimal disruption while maintaining continuous operational efficiency. The approach follows a structured methodology that prioritizes user experience, data integrity, and process continuity. Production Support Services Speridian offers 3 different levels of production support. Essential Package Overview Business Support Break/Fix Management ■ Attending to production (break/fix) tickets raised by the client within the Speridian Service Desk system, with defined SLOB, including root cause analysis and issue resolution. ■ Aiding users with resolving daily inquiries, troubleshooting issues, and addressing concerns related to application usage. Application User Administration Support Managing user accounts, permissions, roles, and profiles. Enabling/Disabling security settings to ensure appropriate access controls and data security within the application environment. Operational Client Install Documentation Support ■ Speridian will create functional, technical, configuration change, and deployment documents for updates made by Speridian as required for a task and as requested by the Client's Project Manager. Essential Configuration Changes & Enhancements Development Up to 60 Hours of Permit configuration enhancements per year Configuration Changes & Enhancements Include: ■ Implementation of minor configuration changes ■ Field and record type updates ■ Page layout updates www.speridian.com 176 Ol Oct 2024 5speridian TECHNOLOGIES ■ Letter template updates ■ Notification Updates Updates to existing flows Enhanced Package Overview Business Support � BreaWFix Management ■ Attending to production (break/fix) tickets raised bythe client within the Speridian Service Desk system, with defined SLOB, including root cause analysis and issue resolution. ■ Aiding users with resolving daily inquiries, troubleshooting issues, and addressing concerns related to application usage. Application Support � User Management ■ Managing user accounts, permissions, roles, profiles. ■ Enabling/Disabling security settings to ensure appropriate access controls and data security within the application environment. Data Management Data Review and Assessment ■ Conduct a quarterly review of existing data sets within the application platform to identify trends and potential areas of focus. ■ Analyze data quality metrics such as completeness, accuracy, consistency, and relevance. ■ Identify areas for data cleansing and enrichment. Integration Management Integration Monitoring ■ Monitoring of data flows between integrated systems. ■ Alerting and notification mechanisms for anomalies or disruptions in integration processes. Analytics Management ■ Up to 8 hours per month ■ This includes the development of basic reports and dashboards based on the client's requirements and business needs www.speridian.com 177 Ol Oct 2024 5sperldian TECHNOLOGIES ■ This involves making modifications or enhancements to the client's existing reports, dashboards, or analytics to improve their effectiveness or relevance over time. Release Support Clariti Org Updates Management ■ Assist in managing Clariti updates aligned with Clariti release cycles. ■ Prioritize features, manage requests, and facilitate change management around new releases to ensure smooth adoption. ■ New Release Reports with Recommendations ■ Provide comprehensive reports for each new Clariti release, including recommendations for feature adoption and utilization. Operational Support Quarterly Business Review ■ Quarterly high-level assessment of new releases; identify impacts to platform, conduct impact review and facilitate scope decisions. Client Install Documentation ■ Speridian will create functional, technical, configuration change and deployment documents for updates made by Speridian as required for a task and as requested by the Client's Project Manager. Training ■ Up To 8 Hours per Month Functional User Training ■ Training to guide a new user through the basic knowledge and skills necessary to navigate the application and leverage features and functionality effectively. Essential Configuration Changes and Enhancements Development Up to 20 Hours of Ongoing System Configuration Enhancements per Month ■ Analysis, assessment, and implementation of requested enhancements and related requests including functional, technical, and/or operational improvements, new features, and bug fixes. Configuration Changes and Enhancements Include ■ Implementation of minor configuration changes www.speridian.com 178 Ol Oct 2024 Ssperidian TECHNOLOGIES Premier Package Overview Business Support Application Support ■ Field and record type updates ■ Page layout updates ■ Letter template updates ■ Notification Updates ■ Updates to existing flows Break/Fix Management ■ Attending to production (break/fix) tickets raised by the client within the Speridian Service Desk system, with defined SLOs, including root cause analysis and issue resolution. ■ Aiding users with resolving daily inquiries, troubleshooting issues, and addressing concerns related to application usage. User Management ■ Managing user accounts, permissions, roles, profiles. ■ Enabling/Disabling security settings to ensure appropriate access controls and data security within the application environment. ■ Adjust system configurations based on user feedback and demand to streamline Clariti navigation and improve user experience. Data Management Data Review and Assessment ■ Conduct a quarterly review of existing data sets within the application platform to identify trends and potential areas of focus. ■ Analyze data quality metrics such as completeness, accuracy, consistency, and relevance. ■ Identify areas for data cleansing and enrichment. Integration Management Integration Monitoring ■ Monitoring of data flows between integrated systems. www.speridian.com 179 Ol Oct 2024 Sspereidian TECHNOLOGIES ■ Alerting and notification mechanisms for anomalies or disruptions in integration processes. Issue Detection ■ Root cause analysis to identify underlying issues affecting integration performance. Issue Resolution ■ Timely resolution of integration -related issues to minimize impact on business operations. ■ Collaboration with relevant stakeholders and system administrators to implement necessary fixes or enhancements. Analytics Management ■ Up to 12 hours per month Creating reports and dashboards ■ This includes the development of basic reports and dashboards based on the client's requirements and business needs. Updating reports and dashboards ■ This involves making modifications or enhancements to the client's existing reports, dashboards, or analytics to improve their effectiveness or relevance over time. List Views Configuration ■ Setting up customized list views to facilitate efficient data management and navigation within Clariti. Release Support Clariti Org Updates Management ■ Assist in managing Clariti updates aligned with Clariti release cycles. ■ Prioritize features, manage requests, and facilitate change management around new releases to ensure smooth adoption. New Release Reports with Recommendations ■ Provide comprehensive reports for each. new Clariti release, including recommendations for feature adoption and utilization. www.speridian.com 180 Ol Oct 2024 5speridian TECHNOLOGIES Operational Support Essential Development Health Checks in Advance of New Releases ■ Perform health checks on the Clariti org in advance of new releases to identify any potential issues or areas for optimization. Quarterly Business Review ■ Quarterly high-level assessment of new releases; identify impacts to the platform, conduct impact review, and facilitate scope decisions. Client Install Documentation ■ Speridian will create configuration change documents for updates required for a task and Client's Project Manager. Training ■ Up To 16 Hours per Month Functional User Training functional , technical, and deployment made by Speridian as as requested by the ■ Training to guide a new user through the basic knowledge and skills necessary to navigate the application and leverage features and functionality effectively. New Release Training ■ Deliver training sessions to familiarize users with new features, enhancements, or updates introduced in Clariti releases. Essential Train the Trainer Training ■ Deliver training sessions to a designated Client Trainer, for New User Onboarding. Covering topics that will enable training to guide a new user through the basic knowledge and skills necessary to navigate the application and leverage features and functionality effectively. System Enhancements Ongoing System Configuration Enhancements www.speridian.com 181 Ol Oct 2024 5speridian TECHNOLOGIES ■ Analysis, assessment, and implementation of requested enhancements and related requests including functional, technical, and/or operational improvements, new features, and bug fixes. Configuration Changes and Enhancements ■ Up to 40 Hours of Ongoing System Configuration Enhancements per Month ■ Analysis, assessment, and implementation of requested enhancements and related requests including functional, technical, and/or operational improvements, new features, and bug fixes. Configuration Changes and Enhancements Include ■ Implementation of minor configuration changes ■ Field and record type updates ■ Page layout updates ■ Letter template updates ■ Notification Updates ■ Updates to existing flows Additional Permit Workflow ■ One (1) Net New Permit workflow ■ Ability to add one new permit workflow The Clariti solution runs on the Salesforce.com platform which is a hosted environment. Salesforce provides full monitoring capabilities. This can be viewed at: https://status.salesforce.com Root Cause Analysis is part of the production support provide by Speridian. If a ticket iOD a seveI LY or severity 2 which is a major interruption in services a root cause analysis will be performed on the ticket. The first step is to restore the operations. After that has been accomplished then work will begin on an RTC ticket tied to the original ticket and assigned to a technical architect to start the process. The architect will take ownership of the RTC and execute an analysis of the issue and engage with other subject matter experts to get to the root cause. A resolution to the RTC ticket will be created before the ticket can be closed. Reporting will be presented on the RTC tickets during the weekly status meetings. www.speridian.com 182 Ol Oct 2024 Ssperidoian TECHNOLOGIES Sample Service Level Objective Reporting curl+tnr sr�rus N�•r ;ur �..irrr�v,.r�_r Inatancc pelans Currem Slalus By Service I} S+.mmer'24 Palm 1917 Mwit.w p r.,. vky. l -r l ,.u�.l �n..,rl•� fl 1S2W�AM 4:OD AIA I3T a O CJ :�i :r1 n4 k,, C., ,o nartrm cur-.r rr c•r-.r. ,;•.r rn I Q G G Q -r ..ill: rllrt rl. lir r , V�. , _ r:f l .i�._.�. 1 Sample Salesforce Uptime Status Report www.speridian.com 183 Ol Oct 2024 Ssperidian TECHNOLOGIES Thia ManJ3s FllartVkw a •: ti ?e._. .< Tom. il.,,. .el .,,4 11n i 1 F u VFI 173 11 1 Txhn can 10 30 Sample Managed Service Ticket reports There are three different production upgrade deployments that are available: ■ Standard Updates by the City ■ New releases by Clariti ■ New releases by Salesforce All three of these follow a similar process. Production Releases are created and scheduled within the ADO environment. All stories that are going to be included in the production release have to be included. Each story has to updated with appropriate testing and signoff before the release can be moved to production. As part of the testing the updates may be applied to one or many development mvironments for testing byindividuals. After Unit testing and QA testing, the updates are applied to a UAT environment and must receive signoff by the City before the change can be moved to production. Clariti is on a continuous improvement journey. We regularly provide upgrades to all customers with new functionality. Recent improvements include: ■ Automating and streamlining inspection management ■ Enhanced portal capabilities ■ Upgraded electronic plan review integrations ■ Improvements to the core data model www.speridian.com 184 Ol Oct 2024 Ssperideian TECHNOLOGIES Please see below for our five-year product development roadmap, as well as a snapshot of our 2024 roadmap and a summary of our enterprise product roadmap priorities. Clariti Enterprise Multi -Year Product Roadmap Constituent Experlence Back Office Experiences Integrations Financials www.speridian.com 185 Ol Oct 2024 5speridian TECHNOLOGIES 2U24 Road ma p • Enablement of Permit Guide Experience • Inspection Routing • Task Management and Assignment Automation • Workflow and Business Automation • Integrations with ESRI ArcGIS Online & ArcGIS Enterprise • Integrations with ProjectDox • Integrations with e-PlanSok • Ledger Account Management • Service Fees CFariti Enterprise Product Roadmap Priorities Artificial Intelligence Clariti announced a strategic partnership and planned future integration (date TDB) with Archistar, an innovator in AI -driven digital planning approvals and compliance. This partnership aims to remove barriers to permitting efficiency and deliver an enhanced online permitting experience that accelerates application submissions and approvals. www.speridian.com 186 Ol Oct 2024 Sspereidian TECHNOLOGIES Maintenance & Operations and Support Our Support is provided via our Shared Services Group (SSG) within our Salesforce / Clariti COE. We provide tiered support levels running the spectrum from Corrective to Development support, from "Run and Maintain" through the deployment of sprint - based, ongoing backlog management of enhancements and new feature functionality. Speridian's Managed Services encompasses a wide range of customizable support services for managing and maintaining CRM technologies like Salesforce.com. Main Features '� Tailored and Customizable Services Packages including consulting services Pay as you go options for enhancements and new processes Certified Consultants Constant support for fixing critical Service Level issues across multi -geographical areas Objectives As part of Managed Support Services, Speridian will be deploying a dedicated support Point of Contact offsite for handling the support and maintenance requirements. The Speridian's Point of Contact will work with the customer's business point of contact, to identify and resolve customer issues if the issues are not resolved by City 's level 1 support team and has been assigned to (Level 2 & Level 3) Support Team. He will also be responsible for conducting UAT and providing training to end users. There will be a pool of resources (Functional Specialist/ Leads and Developers) to manage support and maintenance activities from offsite. ■ Role: Salesforce Architect/ Consultant to support, coordinate with the business and the technical team. • Role: Business Analysis, Developers/Admin, and QA Testing resources to support L2, L3 activities and meet the SLA On -site Support In the event of on -site support needed, Speridian will provide the specialized resources to assist during the events and duration required. Standard travel costs are reimbursable by the city and will be detailed in the services contract. On -site support is optional and determined in conjunction with the City Support Duration This proposal is for providing support for the duration of 1 year (Extendable however, the city needs to initiate the extension before contract expiration). Supporting Hours www.speridian.com 187 Ol Oct 2024 5speridian TECHNOLOGIES The Help Desk will provide three categories of coverage: • Standard Hours Coverage: 9 am-5 pm EST, Monday through Friday • Off -Hours Coverage: S pm-9 pm Central, Monday through Friday ■ Non -Coverage: Outside the times specified above o During these hours, urgent voicemails will be forwarded when Standard or Off -Hour Hours coverage resumes. Emails received during this time will be responded to when Standard or Off -Hours coverage resumes. Team Structure for Technical Support Speridian will provide support resources offsite for Level 2 and Level 3 support lead by Delivery Manager and corresponding Salesforce Architect / Consultant who will provide support and coordinate with the City's business and IT team(s). The technical support levels will be split on 2 levels: ■ Collecting any requirements/incidents from the City Levell support team and sending it to the technical team that handles problems • Direct initiation of procedures destined to solve problems that require special technical abilities. Technical Support Levels Responsibilities Each level of support has a set of responsibilities to be taken care of. These responsibilities are listed below Responsibilities for Level 1 - City's Level 1 Support team ■ Assuring support for local users ■ Identifying and registering incidents ■ Solving incidents based on experience and training ■ Communicating the result to final users • Route/Report incidents through the Customer Ticketing System to Speridian Support Team Responsibilities for Level 2 -Speridian Team ■ Assuring a database that contains incidents and a way of solving the incidents (assigning the incidents to the team of development that deals with the support phase) ■ Collecting incidents from the first level of technical support ■ Grouping incidents by errors • Reproducing errors in a test phase, before the third level of technical support ■ Classification and qualification of errors ■ Registering software errors www.speridian.com 188 Ol Oct 2024 Ssperidian TECHNOLOGIES Responsibilities for Level 3 - Speridian Team ■ Solving incidents caused by errors considered to be critical • Reproducing and analyzing the signaled errors • Assuring that the errors are not still present in the application ■ Testing the new application version ■ Delivering the new version of the application ■ Analyzing change request forms Patch/Upgrade Support Configuration Management: Speridian will perform a thorough design and discovery phase with the help of the City. All information gathered during this phase will be utilized to create workflows and a functional design document. The functional design document will then be reviewed by the City, with the help of Speridian, and once an agreement is made, the system will be built based on the requirements and workflows laid out in the design document. Speridian will complete the majority, if not all the configuration based upon the information gathered during design and discovery, and then sign off on through the functional design document. Documentation Requirements: We have previously discussed the Business Requirements Document (BRD). After the discovery meetings, the business analyst will create a Functional Design Document (FDD). This document outlines the design at a high to medium level for end users to review and approve the proposed approach. Based on the FDD, the requirements are translated into User Stories, which are then handed over to the development team for application configuration or creation. The User Stories may be organized into Epics (large bodies of work) or by functionality. These User Stories can be shared with the City if they wish to review the detailed level of the design. For technical works such as integrations a Technical Design Document (TDD) is created to define the integration and coding requirements. Speridian employs an Agile methodology to manage future enhancement requests, ensuring that the system continues to meet the City's evolving needs. Our process for handling enhancements includes the following steps: ■ Requirement Gathering and Analysis: When a new enhancement is requested, our business analysts and solution architects work closely with City stakeholders to gather and analyze requirements. This involves detailed www.speridian.com 189 Ol Oct 2024 5speridian TECHNOLOGIES discussions to ensure a deep understanding of the business objectives and technical implications. • Impact Assessment and Feasibility: After gathering requirements, we conduct an impact assessment to evaluate the scope, complexity, and potential effects on the existing system. This includes reviewing the impact on integrations, workflows, data models, and user interfaces. Our goal is to ensure minimal disruption to current operations while achieving the desired functionality. ■ Prioritization and Road mapping: Enhancements are prioritized based on urgency, business value, and strategic alignment with the City's goals. Our team works with the City to develop a roadmap for enhancements, ensuring that critical updates are deployed in a timely manner without impacting the long-term stability of the system. ■ Agile Development Cycles: Enhancements are delivered using iterative Agile sprints, ensuring transparency, flexibility, and continuous feedback from the City's project team. This process allows for incremental updates, ensuring high - quality deliverables with the option for ongoing refinements. We are committed to providing ongoing support and resources to fulfill enhancement requests over the long term. As part of our partnership with the City of Long Beach, we ensure: ■ Dedicated Support Team: We maintain a dedicated team of Salesforce- certified professionals who specialize in Clariti solutions, ready to address any enhancement requests. This team will include roles such as system architects, developers, testers, and support specialists. ■ Knowledge Transfer and Documentation: We ensure that every enhancement is fully documented, including system changes, configuration updates, and process modifications. This documentation helps streamline future enhancements and ensures that both City staff and our team have a clear understanding of the system's evolution. ■ Ongoing Training and Skill Development: Speridian invests in continuous training and skill development for our technical teams. This ensures that our staff remains current with Salesforce and Clariti platform updates, best practices, and emerging technologies, positioning us to offer cutting -edge solutions for future enhancements. Call Centre/Problem Ticket Support To facilitate the management and reporting of support tickets, our enabling technologies include a robust set of automatic notification and escalation procedures built into each process and tailored to each customer. The notifications and www.speridian.com 190 Ol Oct 2024 5speridian TECHNOLOGIES escalations schedule, along with accountability matrices, are defined to demonstrate that appropriate parties are notified when a service issue triggers a notification. Speridian M&O Team is organized as Help Desk I, Tier I) and Tier II teams. The City will be able to contact our Tier I team via email. These emails/tickets will be routed to our team knowledgeable about the City's solution and will be able to assist. Phone escalation contact will also be provided to the City. While we strive to address and resolve issues atthe project team level, we understand that certain situations may require escalation to senior leadership. Our well-defined escalation path ensures that concerns are promptly elevated to the appropriate level within our organization. The Speridian support model is to provide Level 2 and Level 3 support. Level 4 support is provided by Clariti and Salesforce. We would expect the city to provide Level 1 support as the first line to answer questions and to escalate to Level 2 when needed. Service Desk Functional Support Expert Support Partner Support Front Office support for Incident/Problem Senior resource who is Preferred vendors and basic issues regardless of Management Experts both functional and business partners who are priority technical contracted from outside They have advanced the organization. Initial Diagnostics & knowledge of the Handles major bug fixes Request Handling application and complex Support provided by investigations. software company Has a developed Posses' strong knowledgebase communication skills Helps develop knowledge Service Delivery Manager for Level 1 and Level 2 monitors and engaged. Provides Multi -channel Guides customer on Support troubleshooting Most skilled product and service specialist In the Speridian model we provide a Service Manager and use our project teams to provide support. A dedicated call centre is not part of the configuration. We used a ticketing system and monitor that during operating hours which is typically 8:00am to 5:00pm PST. We will modify our Managed Services program based on the needs of each city. If they would like us to provide Level 1 support and/or 24/7 coverage we can accommodate those requests. www.speridian.com 191 Ol Oct 2024 5speroidian TECHNOLOGIES • Monitors the solution progress and communicates • Ensures service expectations are met • Responsible for new estimates and strategic initiatives Service Delivery Manager Engagement Model ce Success oelivety • Ensures all issues are assigned and reviewed. • First point of contact for Severity 1 • Ensures issues are formally documented • Provides reporting on issues, compliance, and outstanding items Service Delivery Lead Escalation Path Application Architect m) Service Delivery Lead 4 Service Delivery Manager Escalation Procedure • The day-to-dayteamsupporting the client • Uses and develops related knowledge base articles and best practices • Escalates issues through the support model. • Application Architect • Business Analysts • Developers • Testers / OA • Trainers The following section describes the error classifications that will be handled as a part of this Support Project and the SLAB that need to be achieved Defect Classification This is a catastrophic error. The error causes total failure of the software Severityl or results in unrecoverable data loss. E.g. System crash or Data Corruption This is an error that causes failure on critical parts of the system; Severity2 causing the system not to operate by the specifications but still usable with difficulty and/or some disruption to business activity. A temporary solution may exist, but does not solve the entire problem This is an error that causes failure on non -critical parts of the system Severity3 with no disruption to business activity. A temporary solution exists and will be made available to the Client. This is a minor defect that Is not impacting the Systems like Spelling Severity4 errors etc. www.speridian.com 192 Ol Oct 2024 Ssperidian TECHNOLOGIES Proactive Monitoring and Performance Analytics: To ensure optimal performance and client satisfaction, we implement continuous monitoring of call centre operations using Salesforce Service Cloud. This platform enables real-time tracking of key performance indicators (KPls) such as first -call resolution rates, response times, and customer satisfaction scores. By leveraging these insights, we can identify trends, inefficiencies, or bottlenecks early and take corrective actions. The analytics engine further supports periodic evaluations of agent performance and customer feedback to drive targeted improvements. Agent Training and Development: We prioritize continuous learning for our support staff. Ongoing training programs are scheduled to keep call centre agents well -versed with the latest functionalities of the Clariti solution, industry best practices, and emerging technologies. This ensures that agents can provide timely and accurate responses to user inquiries. Feedback -Driven Improvement Cycles: We regularly solicit feedback from both internal stakeholders and external users to identify areas for improvement. This feedback is integrated into quarterly improvement cycles, where we assess the effectiveness of our support processes and identify opportunities for enhanced service delivery. Survey results, user feedback, and internal assessments guide iterative process adjustments, ensuring that we remain responsive to the evolving needs of the City. Scalable Support Solutions: As the City's requirements evolve, our call center capabilities will scale accordingly. We maintain a flexible support infrastructure, capableofexpanding call centre operations during peak periodsor in responseto new service demands. This includes leveraging on -demand staffing solutions and cloud - based support systems to accommodate increased volumes without sacrificing service quality. Knowledge Base and Documentation Management: A continually updated knowledge base is at the core of our support system. We ensure that call center agents have access to detailed and up-to-date documentation on the City's LB Builds platform, troubleshooting guidelines, and FAQs. This not only enhances the quality of support but also minimizes the time required to resolve common user issues. Regular Audits and Process Optimization: Regular audits are conducted to assess the effectiveness of our call centre processes, including adherence to SLAB, response times, and the quality of resolutions provided. These audits help us refine workflows and enhance operational efficiency, ensuring that support services continually meet or exceed the City's expectations. The knowledge base is accessible online at anytime, allowing users to find answers to frequently asked questions or conduct research on symptoms and issues whenever www.speridian.com 193 Ol Oct 2024 5spereidian TECHNOLOGIES needed, regardless of business hours. Users can perform keyword searches to quickly find relevant information, such as common solutions to technical issues, step-by-step instructions for using the system, and detailed documentation on system functionality. The knowledge base has an intuitive, user-friendly interface with categorized topics, ensuring technical and non -technical users can easily navigate the information. As part of the Salesforce platform, the knowledge base is regularly updated with new content based on feedback from users, ongoing system enhancements, and emerging issues. Updates ensure that the latest solutions and best practices are readily available. For frequently encountered issues, end -users can follow step-by-step instructions for troubleshooting, reducing the need for direct technical support and enabling faster problem resolution. In addition to user -focused content, technical staff can access in-depth system documentation, configuration guides, and integration specifications to assist in more complex troubleshooting, system maintenance, and customization efforts. The knowledge base supports multimedia content such as video tutorials, interactive diagrams, and downloadable PDF guides, making it easier for users to understand and resolve issues on their own. Agile Project Management and Regular Iterations: We plan to employ Agile methodology to facilitate frequent feedback loops and ensure that all stakeholders, including City staff and external users, are actively engaged in the development process. This approach will allow for regular iterations, ensuring continuous refinement based on real-time feedback. By hosting sprint reviews, daily stand -ups, and retrospectives, we will keep user groups involved in each phase of development, fostering strong collaboration and alignment with the City's evolving needs. Collaborative Portals and Feedback Channels: Our proposed Salesforce-based Clans Community Development solution includes integrated collaboration tools such as Salesforce Chatter and customizable dashboards, enabling all users to share insights, ask questions, and provide feedback in real-time. These tools will create a centralized, transparent communication hub that fosters open dialogue among user groups, ensuring that both internal City employees and external stakeholders have their voices heard. The collaborative portals will also allow for document sharing, task assignments, and project updates, streamlining workflows and reducing the potential for miscommunication. User -Centric Design and Continuous User Involvement: We are committed to incorporating user -centered design principles throughout the project, ensuring that the system is intuitive and tailored to the needs of its users. This will involve ongoing user group engagement through focus groups, usability testing sessions, and interactive workshops, where users can directly influence system functionality, layout, www.speridian.com 194 Ol Oct 2024 Ssperidian TECHNOLOGIES and design. This participatory approach will not only improve collaboration but will also result in a more user-friendly and effective solution for the City. Training and Knowledge Sharing: To further improve user group collaboration, we plan to implement continuous training programs tailored to various user groups, ensuring that all users are comfortable with the system and its features. These sessions will include train -the -trainer initiatives, hands-on workshops, and detailed documentation to empower users to collaborate effectively. Additionally, our knowledge -sharing platform will host FAQs, video tutorials, and best practices, offering users ongoing support to enhance their proficiency and confidence in the system. Feedback -Driven Continuous Improvement: Finally, we will implement afeedback- driven improvement cycle that allows user groups to provide input on system performance and collaboration processes on an ongoing basis. We will establish feedback surveys, suggestion boxes, and periodic review meetings to capture user sentiment and identify areas for improvement. By regularly incorporating this feedback into system updates, we ensure that the platform continuously evolves to meet the collaboration needs of the City and its user groups. 8. Payment Milestones and Invoice Deliverables Partner The invoice deliverables articulated in this section are required and mandatory. Proposers must propose all deliverables identified in Table 27 -Implementation Table Milestones. The intention is to provide deliverables that support the City's ability to realize the Project objectives described throughout Section 2.2 -Description of Services, of this RFP. Table: Implementation Table Milestones www.speridian.com 195 Ol Oct 2024 Ssperidian TECHNOLOGIES 0 Status Reports 2 Deployment Plan 3 Baseline Project Schedule 4 Deliverable Expectations Documents (DED) Requirements Validated Requirements Traceability Analysis and/or High 5 Matrices Validation (Technical and Functional) 6 Conceptual Design Documentation Solution Design High 7 Interface Specification Document 8 Report Specification Document Solution Implementation Plan: 0 Security Plan Development and Configuration High 9 0 Disaster Recovery and Business Continuity Plan 0 Infrastructure Services Plan 0 Communication Protocols 10 Cutover Plan 11 Data Conversion Plan Data Conversion/ Migration High 12 Data Quality Assessment Report 13 Data Mapping and Conversion 14 Test Plan Testing High 15 Test Scripts for System Testing and UAT 16 System Test Results 17 UAT Results 18 Training Plan Training and Knowledge Transfer Medium 19 Training Curriculum and Materials 20 Training Completion Report 21 Go -Live Readiness Report and Updated Deployment and Go- Live 1 Critical Artifacts 22 Final Technical Documentation www.speridian.com 196 Ol Oct 2024 5sperldian TECHNOLOGIES 23 Final As -Built Configuration Documentation 24 Cutover Completion Report 25 Updated Cutover Plan and Final Cutover Plan/Schedule Production Support and Transition Medium 26 Project Closeout Report 27 Monthly Production Support Templates 28 System Support and Warranty 29 Annual Disaster Recovery Test 1�30 Release Documentation www.speridian.com 197 Ol Oct 2024 5speridian TECHNOLOGIES 9. cost Workbook We have included the Cost Workbook with our submission. Appendix= Project Plan Task Name Start Finish City of Long Beach - Enterprise Land Management System 7/1/2025 2028-06-30 Project Initiation, Planning and Design 2025-07-03 2025-08-15 Kick-off 2025-07-01 2025-07-01 Planning 2025-07-02 202S-08-15 Project Planning 2025-07-02 2025=07=11 Project initiation forms and repositories 2025-07-02 2025-07-02 Prepare Organization Breakdown Structure (OBS) 2025-07-02 2025-07-02 Define Roles and Responsibilities 2025-07-02 2025-07-02 RACI matrix 2025-07-02 2025-07-02 Escalation process 2025-07-02 2025-07-02 Perform project team orientation 2025-07-03 2025-07-03 Preparation for Project Planning meeting 2025-07-04 2025-07-04 Conduct Project Planning Meetings 2025-07-07 2025-07-11 Communication plan 2025-0744 2025-07-18 Develop Communication plan 2025-07-14 2025-07-15 Review Communication plan 2025-07-16 2025-07-17 Incorporate review comments and get signoff 2025-07-18 2025-07-18 Risk Management plan 2025-0741 2025-07-25 Risk Management plan 2025-07-21 2025-07-22 Review Risk Management plan 2025-07-23 2025-07-24 Incorporate review comments and get signoff 2025-07-25 2025-07-25 Training plan 2025-07-28 2025-08-01 Develop Training plan 2025-07-28 2025-07-29 Review Training plan 2025-07-30 2025-07-31 Incorporate review comments and get signoff 2025-08-01 2025-08-01 Update Integrated Project Plan 2025-07-28 2025-08-15 LON-1-Communication Plan 2025-08-15 2025-08-15 LON-2 - Risk Management Plan 2025-08-15 2025-0845 LON-8 - Training Plan 2025-08-15 2025-08-15 LON-10 - Project Status Reports 2025-08-15 2025-08-15 LON-11- Resource Calendar 2025-08-15 2025-0845 LON-12 - Risk and Issue Log 2025-08-15 2025-08-15 LON-13 - Integrated Project Management Plan 2025-0845 2025-08-15 Discovery 2025=07=02 2025-08-22 Conduct Discovery and JAR sessions 2025-07-02 2025=08=15 Gather City Policies and Standards 2025-07-02 2025-07-02 www.speridian.com 198 Ol Oct 2024 5speridian TECHNOLOGIES Collect Enterprise Architecture diagrams 2025-07-02 2025-07-02 Determine Release management process 2025-07-03 2025-07-03 Determine Security strategy 2025-07-03 2025-07-03 Conduct Persona definition sessions 2025-07-04 2025-07-04 Consolidate AS -IS Business Process diagram 2025-07-07 2025-07-08 Construct TO -BE Business Process diagram 2025-07-09 2025-0741 Data Conversion and Migration workshops 2025-07-14 2025-07-18 Integrations workshops 2025-07-21 2025-07-25 User Experience (UX) design and User Interface (UI) flow diagram 2025-07-28 2025-08-01 Consolidate Requirements in User Stories, incuding business rules, DOR, DOD 2025-08-04 2025-08-08 Develop Product Vision and Roadmap 2025-08-11 2025-08-12 Consolidate Requirements (Product) backlog 2025-08-13 2025-08-15 Clariti Environment Setup 2025-07-02 2025-07-08 Agile project delivery environment provisioning and configuration 2025-07-02 2025-07-08 Version Control System provisioning and configuration 2025-07-02 2025-07-08 Project documentation repository provisioning and configuration 2025-07-02 2025-07-08 Continous Integration and Delivery pipeline configuration 2025-07-02 2025-07-08 Data Migration document (DMD) 2025=08=11 2025-08-22 Develop Data Conversion and Migration Strategy document 2025-08-11 2025-08-15 Review Data Conversion and Migration Strategy document 2025-08-18 2025-08-20 Incorporate review comments and get signoff 2025-08-21 2025-0&22 Business Requirements document (BRD) 2025=08=11 2025-08-22 Develop Business Requirements document 2025-08-11 2025-08-15 Review Business Requirements document 2025-08-18 2025-08-20 Incorporate review comments and get signoff 2025-08-21 2025-08-22 Functional Design document (FSD) 2025-08-11 2025-08-22 Preparation of Functional Design document 2025-08-11 2025-08-15 Review Functional Design document 2025-08-18 2025-08-20. Incorporate review comments and get signoff 2025-08-21 2025-08-22 LON-14 - Product Roadmap and Backlog 2025-08-15 2025-08-15 LON-15 - Clariti environment setup complete 2025-07-08 2025-07-08 LON-16 - Data Migration document 2025-08-22 2025-08-22 LON-18 - Functional Design document 2025-08-22 2025-08-22 LON-19 - Business Requirements document 2025-08-22 2025-08-22 Build - P3 2025-0845 2026-03-20 Sprint 0 2025-08-25 2025-09-05 Schedule daily standups and Iteration planning and demo sessions 2025-08-25 2025-08-25 Conduct JAD sessions to review product backlog and prioritize for Release 1 2025-08-25 2025-09-05 Groom prioritized User stories with Client SMEs and BA 2025-08-25 2025-09-05 Assign User stories for Development into Sprint plan 2025-08-25 2025-09-05 Revise Release plan based on Sprint plan, Product backlog and groomed user stories 2025-08-25 2025-09-05 Finalize Project schedule based on Release plan 2025-08-25 2025-09-05 www.speridian.com 199 Ol Oct 2024 5speridian TECHNOLOGIES Development Sprints - P3 2025-09-08 2026-03-20 Sprint 2025-09-08 2025-0949 Sprint Planning 2025-09-08 2025-09-08 Development 2025-09-09 2025-09-19 Build System Test Script 2025-09-08 2025-09-12 Testing 2025-09-15 2025-09-18 Sprint Demonstration 2025-09-19 2025-09-19 Sprint Retrospection and Closure 2025-09-19 2025-09-19 Sprint 2 2025-09-22 202540-03 Sprint Planning 2025-09-22 2025-09-22 Development 2025-09-23 2025-10-03 Build System Test Script 2025-09-22 2025-09-26 Testing 2025-09-29 2025-10-02 Sprint Demonstration 2025-10-03 2025-10-03 Sprint Retrospection and Closure 2025-10-03 2025-10-03 Sprint 2025-10-06 2025-1047 Sprint Planning 2025-10-06 2025-10-06 Development 2025-10-07 2025-10-17 Build System Test Script 2025-10-06 2025-10-10 Testing 20254043 2025-10-16 Sprint Demonstration 2025-10-17 2025-10-17 Sprint Retrospection and Closure 2025-10-17 202540-17 Build: Solution Checkpoint 1(Demo) Signoff 2025-10-20 2025-10-20 Sprint 4 202540-20 202540-31 Sprint Planning 2025-10-20 2025-10-20 Development 2025-10-21 2025-10-31 Build System Test Script 2025-10-20 2025-10-24 Testing 2025-10-27 2025-10-30 Sprint Demonstration 2025-10-31 2025-10-31 Sprint Retrospection and Closure 2025-10-31 2025-10-31 Sprint 5 2025-11-03 2025-1144 Sprint Planning 2025-11-03 2025-11-03 Development 2025-11-04 2025-11-14 Build System Test Script 2025-11-03 202541-07 Testing 2025-11-10 2025-11-13 Sprint Demonstration 2025-11-14 2025-11-14 Sprint Retrospection and Closure 20254144 2025-11-14 Sprint 6 2025=11=17 2025=11=28 Sprint Planning 2025-11-17 2025-11-17 Development 20254148 2025-11-28 Build System Test Script 2025-11-17 2025-11-21 Testing 2025-11-24 2025-11-27 www.speridian.com 200 O1 Oct 2024 Ssperidian TECHNOLOGIES Sprint Demonstration 2025-11-28 2025-11-28 Sprint Retrospection and Closure 2025-11-28 2025-11-28 Build: Solution Checkpoint 2 (Demo) Signoff 2025-12-01 2025-12-01 Sprint 7 2025-12-01 202542-12 Sprint Planning 2025-12-01 2025-12-01 Development 2025-12-02 2025-12-12 Build System Test Script 2025-12-01 2025-12-05 Testing 2025-12-08 2025-12-11 Sprint Demonstration 2025-12-12 2025-1242 Sprint Retrospection and Closure 2025-12-12 2025-12-12 Sprint 8 20254245 2025-1246 Sprint Planning 202542-15 2025-12-15 Development 2025-12-16 2025-12-26 Build System Test Script 202542-15 2025-12-19 Testing 2025-12-22 2025-12-25 Sprint Demonstration 2025-12-26 2025-12-26 Sprint Retrospection and Closure 2025-12-26 202542-26 Sprint 9 20254249 2026-01-09 Sprint Planning 2025-12-29 2025-12-29 Development 2025-12-30 2026-01-09 Build System Test Script 202542-29 2026-01-02 Testing 2026-01-05 2026-01-08 Sprint Demonstration 2026-01-09 2026-01-09 Sprint Retrospection and Closure 2026-01-09 2026-01-09 Build: Solution Checkpoint 3 (Demo) Signoff 2026-01-12 2026-01-12 Sprint 10 2026=01=12 2026=01=23 Sprint Planning 2026-01-12 2026-01-12 Development 2026-01-13 2026-01-23 Build System Test Script 2026-01-12 2026-01-16 Testing 2026-01-19 2026-01-22 Sprint Demonstration 2026-01-23 2026-01-23 Sprint Retrospection and Closure 2026-01-23 2026-01-23 Sprint 11 2026=01=26 2026-02-06 Sprint Planning 2026-01-26 2026-01-26 Development 2026-01-27 2026-02-06 Build System Test Script 2026-01-26 2026-01-30 Testing 2026-02-02 2026-02-05 Sprint Demonstration 2026-02-06 2026-02-06 Sprint Retrospection and Closure 2026-02-06 2026-02-06 Sprint 12 2026=02=09 2026-02-20 Sprint Planning 2026-02-09 2026-02-09 Development 2026-02-10 2026-02-20 www.speridian.com 201 Ol Oct 2024 5speridian TECHNOLOGIES Build System Test Script 2026-02-09 2026-02-13 Testing 2026-0246 2026-02-19 Sprint Demonstration 2026-02-20 2026-02-20 Sprint Retrospection and Closure 2026-02-20 2026-02-20 Build: Solution Checkpoint 4 (Demo) Signoff 2026-02-23 2026-02-23 Sprint 13 2026-02-23 2026=03=06 Sprint Planning 2026-02-23 2026-02-23 Development 2026-02-24 2026-03-06 Build System Test Script 2026-02-23 2026-02-27 Testing 2026-03-02 2026-03-05 Sprint Demonstration 2026-03-06 2026-03-06 Sprint Retrospection and Closure 2026-03-06 2026-03-06 Sprint 14 2026-03-09 2026-03-20 Sprint Planning 2026-03-09 2026-03-09 Development 2026-03-10 2026-03-20 Build System Test Script 2026-03-09 2026-03-13 Testing 2026-03-16 2026-03-19 Sprint Demonstration 2026-03-20 2026-03-20 Sprint Retrospection and Closure 2026-03-20 2026-03-20 Validate - P1 2026-03-09 2026-05-29 System Integration Testing (SIT) 2026-03-09 2026-0447 SIT Preparation 2026=03=09 2026=03=20 SIT Execution 2026-0343 2026-0447 Conduct SIT 2026-03-23 2026-04-17 Resolve SIT Defects and re -execute failed test cases 2026-03-23 2026-04-17 LON-21- SIT Complete 2026-04-17 2026-04-17 User Acceptance Testing (UAT) 2026-03-30 2026-05-29 UAT Preparation 2026-03-30 2026-0447 Prepare UAT Test Scripts 2026-03-30 2026-0444 Conduct UAT training 2026-04-15 2026-04-17 UAT Readiness Checkpoint 2026-04-17 2026-04-17 UAT Execution 2026-04-20 2026-05-29 Conduct UAT 2026-04-20 2026-05-22 Resolve UAT Defects and re -execute failed test cases 2026-04-20 2026-05-22 Obtain UAT Signoff 2026-05-25 2026-05-29 MON-21- UAT Complete 2026-05-29 2026-05-29 Deployment plan 2026-0549 2026-05-29 Develop Deployment, Support and Roll -back plan 2026-05-19 2026-05-25 Review Deployment, Support and Roll -back plan 2026-05-26 2026-05-27 Incorporate review comments and get signoff 2026-05-28 2026-05-29 MON-22 - Deployment Plan 2026-05-29 2026-05-29 MON-23 - Software release content documentation 2026-05-29 2026 05 29 www.speridian.com 202 Ol Oct 2024 5speridian TECHNOLOGIES Deployment and Data Migration Rehearsal 2026-05-18 2026-OS-25 Perform application deployment rehearsal 2026-05-18 2026-05-19 Perform data migration rehearsal 2026-05-18 2026-05-22 Perform Roll -back plan rehearsal 2026-05-20 2026-05-20 Simulate daily activity 2026-05-21 2026-05-22 Post -Rehearsal Readiness Assessment 2026-05-25 2026-05-25 Roll -out P1 2026=04=22 2026-07-03 Training 2026-0442 2026-05-21 Training material 2026=04=22 2026-O5-06 Prepare training materials, user guides and training scripts for End Users and System Administrators 2026-04-22 2026-04-28 Review training materials 2026-04-29 2026-05-05 Apply comments 2026-05-06 2026-05-06 Define training participants 2026-05-07 2026-05-07 Define training logistics 2026-05-07 2026-05-07 Perform training sessions 2026-05-08 2026-05-21 LON-25 - Training material complete 2026-05-06 2026-05-06 Revise Application Documentation 2026-0546 2026-06-01 Business Architecture Document True -up 2026-05-26 2026-06-01 Information Architecture Document True -up 2026-05-26 2026-06-01 Solution Requirements Document True -up 2026-05-26 2026-06-01 Solution Architecture Document True -up 2026-05-26 2026-06-01 Deployment plan True -up 2026-05-26 2026-06-01 Release to Production 2026-06-01 2026-06-08 Conduct Go -Live Readiness Assessment checklist 2026-06-01 2026-06-01 Data migration process 2026-06-04 2026-06-06 Production deployment 2026-06-05 2026-06-06 Post -deployment testing and validation 2026-06-07 2026-06-07 Go Live P1 2026-06-08 2026-06-08 Post Go -Live Warranty Support 2026-06-08 2026-07-03 Build - P2 2026-06-15 2027-01-22 Development Sprints - P2 2026-06-15 2027-01-22 Sprint 1 2026-0645 2026=06=26 Sprint Planning 2026-06-15 2026-06-15 Development 2026-06-16 2026-06-26 Build System Test Script 2026-06-15 2026-06-19 Testing 2026-06-22 2026-06-25 Sprint Demonstration 2026-06-26 2026-06-26 Sprint Retrospection and Closure 2026-06-26 2026-06-26 Sprint 2 2026-06-29 2026-0740 Sprint Planning 2026-06-29 2026-06-29 Development 2026-06-30 2026-07-10 Build System Test Script 2026-06-29 2026-07-03 www.speridian.com 203 Ol Oct 2024 5speridian TECHNOLOGIES Testing 2026-07-06 2026-07-09 Sprint Demonstration 2026-07-10 2026-07-10 Sprint Retrospection and Closure 2026-07-10 2026-07-10 Sprint 3 2026-0743 2026=07=24 Sprint Planning 2026-07-13 2026-07-13 Development 2026-07-14 2026-07-24 Build System Test Script 2026-07-13 2026-07-17 Testing 2026-07-20 2026-07-23 Sprint Demonstration 2026-07-24 2026-07-24 Sprint Retrospection and Closure 2026-07-24 2026-07-24 Build: Solution Checkpoint 1(Demo) Signoff 2026-07-27 2026-07-27 Sprint 4 2026-0747 2026-08-07 Sprint Planning 2026-07-27 2026-07-27 Development 2026-07-28 2026-08-07 Build System Test Script 2026-07-27 2026-07-31 Testing 2026-08-03 2026-08-06 Sprint Demonstration 2026-08-07 2026-08-07 Sprint Retrospection and Closure 2026-08-07 2026-0&07 Sprint 5 2026-0840 2026-08-21 Sprint Planning 2026-08-10 2026-08-10 Development 2026-08-11 2026-08-21 Build System Test Script 2026-08-10 2026-08-14 Testing 2026-08-17 2026-08-20 Sprint Demonstration 2026-08-21 2026-08-21 Sprint Retrospection and Closure 2026-08-21 2026-08-21 Sprint 6 2026-08-24 2026-09-04 Sprint Planning 2026-08-24 2026-08-24 Development 2026-08-25 2026-09-04 Build System Test Script 2026-08-24 2026-08-28 Testing 2026-08-31 2026-09-03 Sprint Demonstration 2026-09-04 2026-09-04 Sprint Retrospection and Closure 2026-09-04 2026-09-04 Build: Solution Checkpoint 2 (Demo) Signoff 2026-09-07 2026-09-07 Sprint 7 2026-09-07 2026-0948 Sprint Planning 2026-09-07 2026-09-07 Development 2026-09-08 2026-09-18 Build System Test Script 2026-09-07 2026-09-11 Testing 2026-09-14 2026-09-17 Sprint Demonstration 2026-0948 2026-09-18 Sprint Retrospection and Closure 2026-09-18 2026-09-18 Sprint 8 2026-09-21 2026-10-02 Sprint Planning 2026-09-21 2026-09-21 www.speridian.com 204 Ol Oct 2024 5speridian TECHNOLOGIES Development 2026-09-22 2026-10-02 Build System Test Script 2026-09-21 2026-09-25 Testing 2026-09-28 2026-10-01 Sprint Demonstration 2026-10-02 2026-10-02 Sprint Retrospection and Closure 2026-10-02 2026-10-02 Sprint 9 202640-05 20264046 Sprint Planning 202640-05 2026-10-05 Development 2026-10-06 2026-10-16 Build System Test Script 2026-10-05 2026-10-09 Testing 2026-10-12 2026-10-15 Sprint Demonstration 202640-16 2026-10-16 Sprint Retrospection and Closure 2026-10-16 2026-10-16 Build: Solution Checkpoint 3 (Demo) Signoff 2026-1049 2026-10-19 Sprint 10 20264049 202640-30 Sprint Planning 20264049 2026-10-19 Development 2026-10-20 2026-10-30 Build System Test Script 2026-10-19 2026-10-23 Testing 2026-10-26 202640-29 Sprint Demonstration 2026-10-30 2026-10-30 Sprint Retrospection and Closure 2026-10-30 2026-10-30 Sprint 11 2026-11-02 20264143 Sprint Planning 2026-11-02 2026-11-02 Development 2026-11-03 2026-11-13 Build System Test Script 2026-11-02 2026-11-06 Testing 2026-11-09 202641-12 Sprint Demonstration 2026-11-13 2026-11-13 Sprint Retrospection and Closure 2026-11-13 2026-11-13 Sprint 12 202641-16 20264147 Sprint Planning 2026-11-16 202641-16 Development 2026-11-17 2026-11-27 Build System Test Script 2026-11-16 2026-11-20 Testing 2026-11-23 2026-11-26 Sprint Demonstration 2026-11-27 202641-27 Sprint Retrospection and Closure 2026-11-27 2026-11-27 Build: Solution Checkpoint 4 (Demo) Signoff 202641-30 202641-30 Sprint 13 2026=11=30 20264241 Sprint Planning 2026-11-30 2026-11-30 Development 2026-12-01 2026-12-11 Build System Test Script 2026-11-30 2026-12-04 Testing 2026-12-07 2026-12-10 Sprint Demonstration 2026-1241 2026-1241 Sprint Retrospection and Closure 2026-12-11 2026-12-11 www.speridian.com 205 Ol Oct 2024 5speridian TECHNOLOGIES Sprint 14 2026-1244 2026-12-25 Sprint Planning 2026-12-14 2026-12-14 Development 2026-12-15 2026-12-25 Build System Test Script 2026-12-14 2026-12-18 Testing 2026-12-21 2026-12-24 Sprint Demonstration 2026-12-25 2026-12-25 Sprint Retrospection and Closure 2026-12-25 2026-12-25 Sprint 15 20264248 2027-03-08 Sprint Planning 2026-12-28 2026-12-28 Development 202642-29 2027-01-08 Build System Test Script 2026-12-28 2027-01-01 Testing 2027-01-04 2027-01-07 Sprint Demonstration 2027-01-08 2027-01-08 Sprint Retrospection and Closure 2027-01-08 2027-01-08 Build: Solution Checkpoint 5 (Demo) Signoff 2027-0141 2027-0141 Sprint 16 2027-01-11 2027-01-22 Sprint Planning 2027-01-11 2027-01-11 Development 2027-01-12 2027-01-22 Build System Test Script 2027-01-11 2027-01-15 Testing 2027-01-18 2027-01-21 Sprint Demonstration 2027-01-22 2027-01-22 Sprint Retrospection and Closure 2027-01-22 2027-01-22 Validate - P2 2027-01-11 2027=04=02 System Integration Testing (SIT) 2027-03-11 2027-0249 SIT Preparation 2027-0341 2027-0342 Prepare SIT Test Scripts 2027-01-11 2027-01-22 SIT Execution 2027-01-25 2027-0249 Conduct SIT 2027-01-25 2027-0249 Resolve SIT Defects and re -execute failed test cases 2027-01-25 2027-02-19 LON-21- SIT Complete 2027-02-19 2027-02-19 User Acceptance Testing (UAT) 2027=02=01 2027=04=02 UAT Preparation 2027-02-01 2027-0249 Prepare UAT Test Scripts 2027-02-01 2027-02-16 Conduct UAT training 2027-02-17 2027-02-19 UAT Readiness Checkpoint 2027-02-19 2027-02-19 UAT Execution 2027-02-22 2027-04-02 Conduct UAT 2027-02-22 2027-03-26 Resolve UAT Defects and re -execute failed test cases 2027-02-22 2027-03-26 Obtain UATSignoff 2027-03-29 2027-04-02 MON-21- UAT Complete 2027-04-02 2027-04-02 Deployment plan 2027-03-23 2027=04=02 Develop Deployment, Support and Roll -back plan 2027-03-23 2027-03-29 www.speridian.com 206 Ol Oct 2024 Ssperidian TECHNOLOGIES Review Deployment, Support and Roll -back plan 2027-03-30 2027-03-31 Incorporate review comments and get signoff 2027-04-01 2027-04-02 MON-22 - Deployment Plan 2027-04-02 2027-04-02 MON-23 - Software release content documentation 2027-04-02 2027-04-02 Deployment and Data Migration Rehearsal 2027=03=22 2027-03-29 Perform application deployment rehearsal 2027-03-22 2027-03-23 Perform data migration rehearsal 2027-03-22 2027-03-26 Perform Roll -back plan rehearsal 2027-03-24 2027-03-24 Simulate daily activity 2027-03-25 2027-03-26 Post -Rehearsal Readiness Assessment 2027-03-29 2027-03-29 Roll -out P2 2027-02-24 2027-05-07 Training 2027-0244 2027-03-25 LON-25 - Training material complete 2027-03-10 2027-03-10 Revise Application Documentation 2027-03-30 2027=04=05 Release to Production 2027-04-OS 2027-0442 Post Go -Live Warranty Support 2027-04-12 2027-05-07 Build - P3 2027-04-19 2028-02-18 Development Sprints - P3 2027-0449 2028-02-18 Sprint 2027-04-19 2027-04-30 Sprint Planning 2027-04-19 2027-04-19 Development 2027-04-20 2027-04-30 Build System Test Script 2027-04-19 2027-04-23 Testing 2027-04-26 2027-04-29 Sprint Demonstration 2027-04-30 2027-04-30 Sprint Retrospection and Closure 2027-04-30 2027-04-30 Sprint 2 2027-O5-03 2027=05=14 Sprint Planning 2027-05-03 2027-05-03 Development 2027-05-04 2027-05-14 Build System Test Script 2027-05-03 2027-05-07 Testing 2027-05-10 2027-05-13 Sprint Demonstration 2027-05-14 2027-05-14 Sprint Retrospection and Closure 2027-05-14 2027-05-14 Sprint 3 2027-05-17 2027-OS-28 Sprint Planning 2027-05-17 2027-05-17 Development 2027-05-18 2027-05-28 Build System Test Script 2027-05-17 2027-05-21 Testing 2027-05-24 2027-05-27 Sprint Demonstration 2027-05-28 2027-05-28 Sprint Retrospection and Closure 2027-05-28 2027-05-28 Build: Solution Checkpoint 1(Demo) Signoff 2027-05-31 2027-05-31 Sprint 4 2027-05-31 2027-0641 Sprint Planning 2027-05-31 2027-05-31 www.speridian.com 207 Ol Oct 2024 5speridian TECHNOLOGIES Development 2027-06-01 2027-0641 Build System Test Script 2027-05-31 2027-06-04 Testing 2027-06-07 2027-06-10 Sprint Demonstration 2027-06-11 2027-06-11 Sprint Retrospection and Closure 2027-06-11 2027-0641 Sprint S 2027-0644 2027-06-25 Sprint Planning 2027-06-14 2027-06-14 Development 2027-06-15 2027-06-25 Build System Test Script 2027-06-14 2027-06-18 Testing 2027-06-21 2027-06-24 Sprint Demonstration 2027-06-25 2027-06-25 Sprint Retrospection and Closure 2027-06-25 2027-06-25 Sprint 6 2027=06=28 2027-07-09 Sprint Planning 2027-06-28 2027-06-28 Development 2027-06-29 2027-07-09 Build System Test Script 2027-06-28 2027-07-02 Testing 2027-07-05 2027-07-08 Sprint Demonstration 2027-07-09 2027-07-09 Sprint Retrospection and Closure 2027-07-09 2027-07-09 Build: Solution Checkpoint 2 (Demo) Signoff 2027-07-12 2027-07-12 Sprint 7 2027-0742 2027-07-23 Sprint Planning 2027-07-12 2027-07-12 Development 2027-07-13 2027-07-23 Build System Test Script 2027-07-12 2027-0746 Testing 2027-07-19 2027-07-22 Sprint Demonstration 2027-07-23 2027-07-23 Sprint Retrospection and Closure 2027-07-23 2027-07-23 Sprint 8 2027-07-26 2027-08-06 Sprint Planning 2027-07-26 2027-07-26 Development 2027-07-27 2027-08-06 Build System Test Script 2027-07-26 2027-07-30 Testing 2027-08-02 2027-08-05 Sprint Demonstration 2027-08-06 2027-08-06 Sprint Retrospection and Closure 2027-08-06 2027-08-06 Sprint 9 2027=08=09 2027-08-20 Sprint Planning 2027-08-09 2027-08-09 Development 2027-08-10 2027-08-20 Build System Test Script 2027-08-09 2027-08-13 Testing 2027-08-16 2027-08-19 Sprint Demonstration 2027-08-20 2027-08-20 Sprint Retrospection and Closure 2027-08-20 2027-08-20 Build: Solution Checkpoint 3 (Demo) Signoff 2027-08-23 2027-08-23 www.speridian.com 208 Ol Oct 2024 Ssperidian TECHNOLOGIES Sprint 10 2027=08=23 2027-09-03 Sprint Planning 2027-08-23 2027-08-23 Development 2027-08-24 2027-09-03 Build System Test Script 2027-08-23 2027-08-27 Testing 2027-08-30 2027-09-02 Sprint Demonstration 2027-09-03 2027-09-03 Sprint Retrospection and Closure 2027-09-03 2027-09-03 Sprint 11 2027=09=06 2027=09=17 Sprint Planning 2027-09-06 2027-09-06 Development 2027-09-07 2027-09-17 Build System Test Script 2027-09-06 2027-09-10 Testing 2027-09-13 2027-09-16 Sprint Demonstration 2027-09-17 2027-0947 Sprint Retrospection and Closure 2027-09-17 2027-09-17 Sprint12 2027-09-20 2027-10-01 Sprint Planning 2027-09-20 2027-09-20 Development 2027-09-21 2027-10-01 Build System Test Script 2027-09-20 2027-09-24 Testing 2027-09-27 2027-09-30 Sprint Demonstration 2027-10-01 2027-10-01 Sprint Retrospection and Closure 2027-10-01 202740-01 Build: Solution Checkpoint 4 (Demo) Signoff 2027-10-04 2027-10-04 Sprint 13 202740-04 2027-30-1S Sprint Planning 202740-04 2027-10-04 Development 2027-10-05 2027-10-15 Build System Test Script 2027-10-04 2027-10-08 Testing 2027-10-11 2027-10-14 Sprint Demonstration 2027-10-15 2027-1045 Sprint Retrospection and Closure 2027-10-15 2027-10-15 Sprint 14 20274048 202740-29 Sprint Planning 2027-10-18 2027-10-18 Development 202740-19 2027-10-29 Build System Test Script 2027-10-18 2027-10-22 Testing 2027-10-25 2027-10-28 Sprint Demonstration 2027-10-29 2027-10-29 Sprint Retrospection and Closure 202740-29 2027-10-29 Sprint 15 2027-11-01 2027=11=12 Sprint Planning 2027-11-01 2027-11-01 Development 2027-11-02 2027-11-12 Build System Test Script 2027-11-01 2027-11-05 Testing 2027-11-08 2027-11-11 Sprint Demonstration 2027-11-12 2027-11-12 www.speridian.com 209 Ol Oct 2024 5sperldian TECHNOLOGIES Sprint Retrospection and Closure 2027-11-12 2027-11-12 Build: Solution Checkpoint 5 (Demo) Signoff 20274145 2027-1145 Sprint16 2027=11=15 2027-11-26 Sprint Planning 2027-1145 2027-11-15 Development 2027-11-16 2027-11-26 Build System Test Script 2027-1145 2027-11-19 Testing 2027-11-22 2027-11-25 Sprint Demonstration 202741-26 2027-11-26 Sprint Retrospection and Closure 2027-11-26 2027-11-26 Sprint 17 2027-11-29 202742-10 Sprint Planning 2027-11-29 2027-11-29 Development 2027-11-30 2027-12-10 Build System Test Script 2027-11-29 2027-12-03 Testing 2027-12-06 2027-12-09 Sprint Demonstration 202742-10 2027-12-10 Sprint Retrospection and Closure 2027-12-10 20274240 Sprint 18 202742-13 2027-12-24 Sprint Planning 2027-12-13 202742-13 Development 2027-12-14 2027-12-24 Build System Test Script 2027-1243 2027-12-17 Testing 2027-12-20 2027-12-23 Sprint Demonstration 202742-24 2027-12-24 Sprint Retrospection and Closure 2027-12-24 202742-24 Build: Solution Checkpoint 6 (Demo) Signoff 2027-12-27 2027-12-27 Sprint 19 2027-12-27 2028=03-07 Sprint Planning 2027-12-27 2027-12-27 Development 2027-12-28 2028-01-07 Build System Test Script 2027-12-27 2027-12-31 Testing 2028-01-03 2028-01-06 Sprint Demonstration 2028-01-07 2028-01-07 Sprint Retrospection and Closure 2028-01-07 2028-01-07 Sprint 20 2028-01-10 2028-01-21 Sprint Planning 2028-01-10 2028-01-10 Development 2028-01-11 2028-01-21 Build System Test Script 2028-01-10 2028-01-14 Testing 2028-01-17 2028-01-20 Sprint Demonstration 2028-01-21 2028-01-21 Sprint Retrospection and Closure 2028-01-21 2028-01-21 Sprint 21 2028-01-24 2028-02-04 Sprint Planning 2028-01-24 2028-01-24 Development 2028-01-25 2028-02-04 Build System Test Script 2028-01-24 2028-01-28 www.speridian.com 210 Ol Oct 2024 5speridian TECHNOLOGIES Testing 2028-01-31 2028-02-03 Sprint Demonstration 2028-02-04 2028-02-04 Sprint Retrospection and Closure 2028-02-04 2028-02-04 Build: Solution Checkpoint 7 (Demo) Signoff 2028-02-07 2028-02-07 Sprint 22 2028-02-07 2028=02=18 Sprint Planning 2028-02-07 2028-02-07 Development 2028-02-08 2028-02-18 Build System Test Script 2028-02-07 2028-02-11 Testing 2028-02-14 2028-02-17 Sprint Demonstration 2028-02-18 2028-02-18 Sprint Retrospection and Closure 2028-02-18 2028-02-18 Validate - P3 2028-02-07 2028-04-28 System Integration Testing (SIT) 2028-02-07 2028-03-24 SIT Preparation 2028=02=07 2028-0248 Prepare SIT Test Scripts 2028-02-07 2028-02-18 SIT Execution 2028-02-21 2028=03=24 Conduct SIT 2028-02-21 2028-03-24 Resolve SIT Defects and re -execute failed test cases 2028-02-21 2028-03-24 LON-21- SIT Complete 2028-03-24 2028-03-24 User Acceptance Testing (UAT) 2028-03-06 2028-04=28 UAT Preparation 2028-03-06 2028-03-24 Prepare UAT Test Scripts 2028-03-06 2028-03-21 Conduct UAT training 2028-03-22 2028-03-24 UAT Readiness Checkpoint 2028-03-24 2028-03-24 UAT Execution 2028-03-27 2028-04-28 Conduct UAT 2028-03-27 2028-04-21 Resolve UAT Defects and re -execute failed test cases 2028-03-27 2028-04-21 Obtain UAT Signoff 2028-04-24 2028-04-28 MON-21- UAT Complete 2028-04-28 2028-04-28 Deployment plan 2028-0448 2028-04-28 MON-22 - Deployment Plan 2028-04-28 2028-04-28 MON-23 - Software release content documentation 2028-04-28 2028-04-28 Deployment and Data Migration Rehearsal 2028-04-17 2028-04-24 Roll -out P3 2028-03-29 2028=06=30 Training 2028-03-29 2028=04=27 Training material 2028=03=29 2028-04-12 Prepare training materials, user guides and training scripts for End Users and System Administrators 2028-03-29 2028-04-04 Review training materials 2028-04-05 2028-04-11 Apply comments 2028-04-12 2028-04-12 Define training participants 2028-04-13 2028-04-13 Define training logistics 2028-04-13 2028-04-13 Perform training sessions 2028-04-14 2028-04-27 www.speridian.com 211 O1 Oct 2024 Ssperidian TECHNOLOGIES LON-25 - Training material complete 2028-04-12 2028-04-12 Revise Application Documentation 2028-04-25 2028-05-01 Business Architecture Document True -up 2028-04-25 2028-05-01 Information Architecture Document True -up 2028-04-25 2028-05-01 Solution Requirements Document True -up 2028-04-25 2028-05-01 Solution Architecture Document True -up 2028-04-25 2028-05-01 Deployment plan True -up 2028-04-25 2028-05-01 Release to Production 2028-05-08 2028-05-15 Conduct Go -Live Readiness Assessment checklist 2028-05-08 2028-05-08 Data migration process 2028-05-11 2028-05-13 Production deployment 2028-05-12 2028-05-13 Post -deployment testing and validation 2028-05-14 2028-05-14 Go Live P2 2028-05-15 2028-05-15 Post Go -Live Warranty Support 2028-05-15 2028-06-30 Project Closure 2028=06=27 2028-06-30 Final Documentation True -Up 2028-06-27 2028-06-30 Turnover 2028-06-13 2028-06-30 Conduct Transition sessions 2028-06-13 2028-06-30 Complete Project Closure checklist 2028-06-13 2028-0644 Store completion and acceptance register of work products and deliverables 2028-06-15 2028-06-20 IMONtify Reusable Assets and Intellectual Capital assets and store in Organizational repository 2028-06-21 2028-06-23 Perform Lessons Learned session and Document best practices in Organizational repository 2028-06-26 2028-06-29 Generate Final Status Report 2028-06-30 2028-06-30 Document Final Acceptance 2028-06-30 2028-06-30 LON-24 - Documentation of the system/solution's software, equipment, converted data, and hosted services 2028-06-30 2028-06-30 2028-06-30 2028-06-30 Appendix- Resumes Carl Elliot= Head of Delivery, Salesforce/Clariti Carl has more than 23 years of extensive IT experience and is highly proficient in grasping and translating business needs into technology solutions. He has a wide range of experience in consulting with clients of diverse sizes and industries including retail, insurance, technology, education, and government to implement successful multi -channel Customer Experience (CX) Contact Center solutions. Carl is results. driven and is acknowledged for combining business acumen and IT expertise to develop and execute strategic IT plans aligned with corporate goals Relevant Experience www.speridian.com 212 Ol Oct 2024 Sspereidian TECHNOLOGIES ■ Performed as a Sr. Director for HELIX BUSINESS SOLUTIONS. Leading the delivery of consulting and IT services to clients ensuring that our solutions provide them a return on investment via reduced support costs, better customer retention, and more effective resource management. On each project provided consulting and advisory services to ensure clients gets the best and most functional CRM application to meet their needs. ■ Partnered with SEEPIPHANY. Led a global transportation company's Innovation department's PMO to deliver a new product to market in sensor - based logistics on schedule. Established agile methodologies in a highly structured organization, facilitated team work across the business and IT groups, and coached the team through the product management, development, and delivery. ■ Performed as CIO/Vice.President for SERVICEMASTER. Created a centralized data warehouse of all Merry Maids sales and service information. Moved Merry Maids from a distributed client -based application to a centralized J2EE web application that runs and tracks the daily operations. Benefits over the first three years included $.5 million in support savings and over $2 million in revenue by improving customer retention, pricing control, lead generation, and franchise revenue. Exceptional Skills ■ Building Customer Relationships ■ Budget and Strategic Roadmap Planning ■ Business Consulting ■ Business Development ■ Process Improvement ■ IT Policies, Processes & Procedures ■ Cloud SAAS Applications & Infrastructure ■ Innovation & New Market Development ■ Digital Transformation / Management ■ IT Systems Development Years of Experience ■ 20+ Business Consulting ■ 10+ IT Consulting ■ 11+ Functional Architect ■ 15+ CRM Systems ■ 10+ ERP Systems ■ 10+ Cloud SAAS www.speridian.com 213 Ol Oct 2024 5speridian TECHNOLOGIES ■ 6+ Distributed Applications in J2EE ■ 6+ Data warehouse ■ 6+ Process Automation ■ 6+ IT Implementation Specialist Leadership Roles ■ Sr. Director ■ Chief Information Officer Sr. Director, Professional Services 2011 -Present Helix Business Solutions / Speridian, Memphis, TN Helix is a technology services provider that specializes in cloud -based solutions as an Oracle Gold Partner. ■ Leading the delivery of consulting and IT services to clients ensuring that our solutions provide them a return on investment via reduced support costs, better customer retention, and more effective resource management. ■ Consulting with clients of diverse sizes and industries including retail, insurance, technology, education, and government to implement successful multi -channel Customer Experience (CX) Contact Center solutions. ■ Identified business needs, defined strategy, and executed projects to optimize their businesses. ■ Over the last 11 years have been focused on CRM applications and implementations. ■ Served as functional architect for the State of California Health Exchange CRM implementation in 2014. Designed and constructed the CRM for efficient agent workflows for multiple channels. Designed around the integrations to supporting system and implemented the project on schedule. ■ Designed and constructed the CRM for efficient agent workflows for multiple channels. Designed around the integrations to supporting system and implemented the project on schedule. ■ Lead the project for a CRM implementation for Exelon corporation, ComEd and Peco divisions. Performed the analysis, design, testing and implementation of the project. Performed the analysis, design, testing and implementation of the project. Replaced and/or improved over 30 different manual processes performed by the back -office team. Added automation and workflow that reduce the daily effort in most of the process and established SLA reporting that allowed for management oversight and monitoring ■ Replaced and/or improved over 30 different manual processes performed by the back- office team. www.speridian.com 214 Ol Oct 2024 5speridian TECHNOLOGIES ■ Added automation and workflow that reduce the daily effort in most of the process and established SLA reporting that allowed for management oversight and monitoring. ■ Engaged with lululemon from initial CRM implementation in 2014 to provide direction for use of their CRM application. Continue to provide updates to add functionality as business needs changed and other capabilities are made available. Provided Agile based project management. The ongoing work with lululemon uses Kanban and JIRA to manage day to day activities. ■ Expanded from a North America operation to International with contact centers in multiple worldwide locations. Updated and added channels for chat, chatbot, and SMS which made a significant reduction in call volume. ■ Leading the professional services organization made up of solution architects, application engineers, project managers, consultants, trainers, and quality assurance. Partner (2010 - 2011) Seepiphany, LLC, Memphis, TN Seepiphany is a team of highly skilled IT professionals focused on delivering service innovation and customer experience solutions in new and developing markets. ■ Led a global transportation company's Innovation department's PMO to deliver a new product to market in sensor -based logistics on schedule. ■ Established agile methodologies in a highly structured organization, facilitated teamwork across the business and IT groups, and coached the team through the product management, development, and delivery. CIO, Vice -President, Information Technology 2004 - 2010 Servicemaster, Merry Maids Division, Memphis, TN Nation's largest home cleaning provider, offering services through more than 900 US and 1,400 worldwide franchises. A part of the ServiceMaster® Family of Brands. ■ Defined and implemented the strategic plan to upgrade Merry Maids technology platforms and oversee development and daily operations. ■ Moved Merry Maids from a distributed client -based application to a centralized J2EE web application that runs and tracks the daily operations. Benefits over the first three years included $.5 million in support savings and over $2 million in revenue by improving customer retention, pricing control, lead generation, and franchise revenue. ■ Created a centralized data warehouse of all Merry Maids sales and service information. This reduced delivery time of franchise revenue to the corporate www.speridian.com 215 Ol Oct 2024 Ssperldian TECHNOLOGIES office from 2 weeks to 1 day and provided availability to a wealth of business data. ■ Led the Merry Maids organization through the selection and transition to an outsourced provider of IT services. This resulted in $36 million in savings to the organization over the life of the contract. ■ Implemented a SAAS CRM system in 60 days that increased customer satisfaction and led to a 16% improvement in customer retention. ■ Converted the IT group over to Agile methodologies and used it to run a large project to convert the main operational system. ■ Automated the capture, tracking and management of all leads and sales in the organization. This allowed for a reduction in the cost per lead based on channel expenses. ■ Implemented a call center program for inbound leads that reduced the response time from several hours to less than 10 minutes resulting in a 25% improvement in sales appointments. ■ Launched a re -branded Merry Maids website on time and on budget that increased web traffic by 44%. President /Owner 2003 - 2004 IAS Systems, INC. Lead -Tech Solutions provided consulting and professional services for Internet and client server -based development and hosting. ■ Managed the overall operations including strategic planning, client relationships, sales, delivery ofsolutions, P&L management, hiring and resource planning. Consulting and projects included: ■ Monogram Solutions: Implemented an ERP application for order processing, inventory control, warehouse management, purchase order processing, and all accounting functions (A/R, A/P, G/L, etc.). Delivered the project on time and within budget. Performed requirements gathering, functional analysis, vendor evaluations, contract negotiations, project management, data conversions and user training. ■ Shelby County Intranet: Implemented a new Intranet resulting in increased staff productivity. ■ ResortQuest Customer Call Center Application: Increased the call center associate's productivity and ability to sell by creating a uniform desktop with access to multiple sources of information. Director -Web Site Services 1999 - 2003 Dotlogix, INC., Memphis, TN www.speridian.com 216 Ol Oct 2024 5speridian TECHNOLOGIES Dotlogix provided supply -chain software, hosting, and professional services for Internet development. ■ Set the strategic direction for web site services including product offerings, business development, vendor evaluations, software evaluations, and overall services. Business Application Advisor 1997 -1999 Federal Express, Memphis, TN ■ Functioned as an Advisor in the year 2000 project office to develop a comprehensive year 2000 strategy for the desktop environment. Education &Training ■ MBA, Finance, University of Memphis, Memphis, TN. ■ BBA, Quantitative Methods / Systems Analysis, University of Memphis, Memphis TN. ■ Magna Cum Laude Scott Weiler- VP Salesforce COE Summary Salesforce Growth & Strategy / Customer Success VP / Pre -Sales Management / Partner & Alliance Management offering 20+ years of extensive experience focusing on digital transformation and process automation with an emphasis on customer and partner relationship management and customer experience management (CEM). Demonstrated success delivering results by: ■ Developing vision and strategy for business process improvement and customer experience optimization through application of Lean Six Sigma concepts and tools. ■ Aligning business and IT strategies, based on blend of technical expertise and strategic thinking to chart capability roadmaps, including architectures for customer and product data integration. ■ Transforming customer relationship management and customer experience management by leveraging expertise in sales force automation, lead and order management, customer service and contact center, data warehousing, and business analytics. ■ Collaborating with delivery teams to ensure success across implementation and delivery lifecycle. ■ Managing configuration, pricing, and quoting (CPQ) processes and applications to deliver all phases of enterprise -wide solutions. Technology Toolkit www.speridian.com 217 Ol Oct 2024 5speridian TECHNOLOGIES ■ CRM Software: Salesforce.com, Siebel, Oracle CX Cloud (Sales/Engagement Cloud, CPQ Cloud, Service Cloud, Marketing Cloud) ■ Languages / Software Platforms: ASP, C, C++, HTML, Perl, VB, Clarify, BroadVision, SAP, EBS ■ Hardware & Operating Systems: Windows, IIS, NT, Sun Solaris, IBM -class Mainframe ■ Robotic Process Automation: U I Path ■ Methodologies: Ascendant, PPM Siebel Customer Experience Blueprint, Oracle e-RoaclMap ■ Business Intelligence: Business Objects, Cognos, Essbase, OLAP Services, Siebel Analytics, OBIEE, Oracle Analytics Cloud ■ ETL: Informatica, IBM Data Stage, Oracle ODI ■ Database Management Systems: DB2, IMS, MS*Access, Oracle, SQL Server ■ Modeling Tools: ER/Win ■ Middleware Technology: IBM WebSphere, Microsoft BizTalk, Mulesoft, Oracle Integration Cloud ■ CDI Technology: DWL, Siebel UAN/UCM Relevant Experience Speridian Technologies, LLC (https://www.speridian.com/� Global business and technology solutions provider, offering integrated services that combine technology, design and management consulting practices with deep sector expertise. Professional services help clients in the public and private sectors transform their business, operations and technology models for the digital era. The firm offers an excellent track record of solving business challenges with a unique, industry -based consultative approach. VP, Salesforce Growth b Strategy October 2020 -Present As a member of Senior Leadership Team, serve as senior pre -sales director, engagement manager, and digital transformation thought leader to develop and implement strategy and vision for existing and prospective clients in areas of Customer Relationship Management, Customer Experience Management, Total Quality Management, and Customer Success. Manage relationships with major healthcare, not -for -profit, and manufacturing companies. VP, Pre -sales &Customer Success September 2019 -October 2020 As a member of Senior Leadership Team, serve as senior pre -sales director, engagement manager, and digital transformation thought leader to develop and implement strategy and vision for existing and prospective clients in areas of Customer Relationship Management, Customer Experience Management, Total www.speridian.com 218 Ol Oct 2024 Ssperidian TECHNOLOGIES Quality Management, and Customer Success. Manage relationships with major healthcare, not -for -profit, and manufacturing companies. Practice Director March 2013 -Present As a member %J Senior Leadership Team, serve as senior pre -sales director, engagement manager, and digital transformation thought leader to develop and implement strategy and vision for existing and prospective clients in areas of Customer Relationship Management, Customer Experience Management, Total Quality Management, and Customer Success. Manage relationships with major healthcare, not -for -profit, and manufacturing companies. Salesforce.com Strategic Partnership: Took lead role in establishing partnership with Salesforce.com to provide new healthcare solution to providers and payers. Collaborate with Salesforce.com sales and technical teams to integrate Java -based Speridian product offerings into Salesforce platform. This partnership broadens Salesforce's product portfolio, while helping Speridian penetrate new accounts. Marketing Solution Implementation: Managed the implementation of customized tool that tracks physician referrals based on admissions data for Miami Children's Hospital. Installed new application and migrated data from legacy system. This solution allows the hospital to analyze performance of "physician liaison" marketing initiative, conduct enhanced analyses of admissions data, and generate lists of prospects among primary care and pediatric providers. Warranty Automation Solution: Developed and implemented tools to manage warranty claims for Federal Signal, a manufacturer of municipal street cleaning equipment. This Oracle -based solution allows client to accurately and efficiently process warranty claims for its equipment in the field. UI Path Strategic Partnership: Partner with Oracle and UI Path to provide demonstrations and technical support for UI's robotic process automation solutions. Artificial Intelligence /Internet of Things: Involved in development of application that will allow users to populate CRM databases by carrying on a verbal dialogue with a language processor. In another development project, currently in proof of concept stage with application to monitor critical maintenance issues on equipment deployed in the field. FPX, LLC (https://www.fpx.com/1 FPX's Configure -Price -Quote (CPQ) product simplifies buying and selling experiences to align enterprise businesses with the expectations of modern customers. Director, Customer Solutions April 2011 -March 2013 Served as primary point-of- contactand engagement manager, overseeing multiple customer -focused initiatives www.speridian.com 219 Ol Oct 2024 Ssperidian TECHNOLOGIES and implementations. Active throughout project Recycle from RFP response through implementation and launch. Delivery Manager for Sales Solution: Integrated quoting and sales tracking tool with Salesforce.com application to provide Blue Shield of California with end -to -end tracking and management of their sales process, from identifying leads through to proposals and closing the sale. Speridian Technologies, LLC �https://www.speridian.com/� Senior Solution Architect /Managing Principal Consultant March 2010 -April 2011 Served on Speridian Leadership team and functioned as solution architect, developing and implementing vision and strategy for potential and existing clients. Implementation Lead: Conducted eight -week analysis and planning phase for Office of Academic Affairs to re -engineer and consolidate MD Anderson's process for event management and attendee registration related to its continuing education and medical professional conference offerings. Through utilization of Oracle's Siebel Events modules, Anderson was able to efficiently manage its courses and events end - to -end with Speridian's solution. Xerox Corporation (https://www.xerox.com/) Senior Principal Consultant 7anuary 2008 - March 2010 Developed and implemented the strategy and vision for CRM solutions through the deployment and testing of Oracle Siebel technology. Platform Delivery Manager: Led implementation of Siebel 8.1 for Customer Inquiry Call Center in Lewisville, TX. Collaborated with on -site Siebel development team from Xerox Capital Services (XCS), Siebel Platform Team, and off -shore development team. Migrated Xerox legacydata into Siebel's CRM data model for assets, orders, payments, purchase orders, accounts, and contracts. Solution Owner: Led implementation of service assurance initiative ("Sprint"), which re- engineered Xerox's field service delivery for North America using Oracle's Siebel 81 Click, and Antennae software. This first "Sprint" utilized Siebel's task -based user interface technology for creating and capturing non- standard technical field service contracts /agreements. Oracle, USA (https://www.oracle.com/index.html� Senior Principal Consultant March 2006 - September 2007 Designed and implemented customer data integration (CDI) and mobile device management (MDM) related solutions for clients with specialization in communications sector. Aligned business and IT strategy, charting enterprise -wide capability roadmaps. www.speridian.com 220 Ol Oct 2024 5speridian TECHNOLOGIES Solution Architect for SaskTel EAST: (Siebel Order Management). As Lead SI Business Analyst, directed process throughout duration of project (including phase -to -phase within each release). Gathered and compiled requirements sections of solution design, including use cases, test cases, and test data. Collaborated with SaskTel stakeholders to validate the solution. Developed KPIs governing processes, along with reporting / analysis requirements such that KPIs can be proven as part of the )pplication. Identified existing reporting / analysis capabilities, as well as those potentially necessary for new operational capabilities. Early Career Senior Principal Consultant: Worked directly with a variety of business clients for major IT solutions providers and global consulting firms to provide customer data and CRM applications customized to individual client's needs. Siebel Systems, USA May 2005 -March 2006 IBM, Business Consulting Services (Bcs), USA October 2002 -May 2005 PWC, Business Consulting Services (Bcs), USA March 1999 -October 2002 Education ■ Master of Business Administration - Simon Business School; Univ. of Rochester, Rochester, NY1998 Master of Science in Computer Science (All but Thesis) - PIT, Rochester, NY 1987 ■ Bachelor of Science in Business Management - Babson College, Wellesley, MA 1984 ■ Lean Six Sigma Green Belt (2010) ■ Lean Six Sigma Yellow Belt (2008) - Xerox Corporation Eric Robb- Director Clariti Services Professional Summary: Eric is a highly sought-after consultant and trusted advisor known for his analytical mindset, strong organizational skills, and effective communication. He has successfully implemented numerous complexes, multi -million -dollar software solutions for state governments, Fortune 100 and S00 companies, and top global insurance firms, focusing on customer satisfaction and solution adoption. His expertise in systems development is highlighted bythe successful launch of a medical cannabis pilot program in Illinois, leading to long-term client relationships and significant additional revenue. He has 20+years of experience in project management, www.speridian.com 221 Ol Oct 2024 5spereidian TECHNOLOGIES implementations, systems development and client delivery and 9 years directly managing regulatory software project implementations and services contracts for state and local customers Relevant Experience Clariti 2023 -Current Director of Professional Services ■ Lead delivery of consulting and implementation services to our customers, overseeing resource management, project delivery and operational success metrics. ■ Asses operational processes and systems to ensure high -quality outputs and deliverables. ■ Review project requirements and specifications, and design strategic techniques to achieve goals and objectives within the budget limitations and agreed timetables. AWS 2022 - 2023 Engagement Manager ■ Strategic liaison between multi -billion -dollar organizations and AWS as organizations seek to mobilize, migrate, and modernize hundreds of different workloads by leveraging AWS services and ProServe. ■ Serve as key negotiator for CTOs, CIOs, and their directors to define the key customer business outcomes for investments in AWS and ProServe. ■ Developer of strategic roadmaps for AWS ProServe and partners to deliver upon the defined customer business outcomes. ■ Navigate Statements of Work and amendments through complex Amazon, customer, and partner teams and processes ensuring successful customer engagements with validated scope, funding, and protections for all organizations involved. Tyler Technologies 2019 - 2022 Solution Strategist ■ Served as trusted advisor to customers while growing their internal skillsets. Negotiate, contract, and provide oversight for additional services, including the transition from on -premises to Tyler hosted solutions in partnership with AWS, and the procurement of additional software applications and modules. www.speridian.com 222 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Engaged directly with customer leadership for account management and customer adoption activities to include steering committee presentations, advisory labs, operational assessments, and solution demonstrations. ■ Propelled collaboration to determine the Tyler value proposition, tailor proposals, and deliver demonstrations to prospects and customers. ■ Developed the operational assessment offering within Tyler as a method in which to increase the intimate knowledge of our customers and their specific usages of Tyler software and to enhance the benefits customers can realize from the software that they already own. SAS 2019 - 2019 Senior Implementation Project Manager ■ Served as customer liaison for large-scale, international projects involving multiple product implementations in the cloud. ■ Engaged customers and collaborated with Sales and Account Managers for follow-on business including additional software, professional services, and education opportunities to bolster customer adoption. ■ Resolved conflicts between the project and other stakeholders, including various departments within SAS, third parties, and the customer. ■ Assumed fiscal responsibility for projects including the perspective of SAS, third parties, and the customer, where appropriate. Tyler Technologies2019 Portfolio Manager ■ Managed COTS and custom project implementations and services contracts within the Regulatory Portfolio, utilizing Waterfall, Agile, and hybrid methodologies. ■ Lead Project Managers to ensure consistent and adequate performance of responsibilities of the role while fulfilling the contractual and quality obligations to our customers. ■ Provided mentoring, guidance, reviews and setting of goals to all team members of the portfolio. ■ Collaborated with Sales to draft proposals, statements of work, estimates and timelines for new opportunities Tyler Technologies 2012 - 2015 Project Manager www.speridian.com 223 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Managed implementation projects of COTS and custom development solutions for State and Local government regulatory agencies throughout the United States and the US Virgin Islands. ■ Ensured scope of deliverables was in accordance with the contract and satisfied documented business requirements. ■ Monitored, documented, and provided written and verbal report presentation to Management and Executive Stakeholders regarding project progress, status, and risk. ■ Oversaw global project team members of varying experience levels and cultural backgrounds Education, Certifications, And Affiliations ■ Master of Business Administration -East Carolina University, Greenville, NC ■ Bachelor of Business, Concentration: Management - Western Illinois University - Macomb, IL ■ Project Management Professional (PMP) - Project Management Institute, #1990876 Certified SAFe 5 Scrum Master - Scaled Agile, Inc. ■ AWS Certified Cloud Practitioner -AWS ■ AWS Certified Solution Architect - Associate, AWS ■ entellitrak Certified Administrator - Tyler Technologies ■ Q3 2021 MVP Award Winner - Tyler Technologies ■ Salesforce Trailhead Adventurer - Salesforce Eduardo Aguila- Head of PMO, Salesforce/Clariti Professional Summary: Mr. Aguila is a Senior Program and Project Manager, Delivery Manager and Customer Success Manager, specialized in Complex Projects and Programs. Proficient in Software Development, Agile/Scrum, CRM, Oracle CX, BI, ERP, e- Commerce, Mobile apps, between others. He has managed the implementation of complex applications on several Industries and Sectors, including Public Sector, Banking, Automotive and Healthcare. Manyyears of successful projects using Agile, Scrum, Waterfall, and hybrid models, as well as Application support and Technology projects, implementing Service Management and ITIL. Proficient in Product development, Program and Project management, from Discovery and Requirements to Delivery and Quality assurance, including financial management. He is very oriented to achieve project goals, quality, and client satisfaction. He was part of the project management team awarded with the IBM project of the year 2009 by the IBM PM COE, in addition to several awards during his career: ■ Best student's recognition several times during school. www.speridian.com 224 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ One of three selected for early hiring by IBM from Scholarship program 1996- 1997 generation. ■ Recognized by IBM Large Users Group for LUG Requirement implementation in Performance Tools product. ■ Awarded in 2000 for outstanding business contribution. ■ Awarded in 2008 for completion of new Performance tools release. ■ Awarded in 2012 for business grow contribution. ■ Awarded in 2013 for sourcing strategy program management. Mr. Aguila has been part of the Project Management Office at IBM, SperanI and PMI Guadalajara -chapter Re -certifications manager, PMI SME for PMP certification exam. Key Skills: ■ Project and Portfolio management ■ Software development models and life cycles ■ Oracle CX: Engagement cloud, Sales cloud, Service cloud, OPA, RPA, Eloqua, Incentive Compensation Business Intelligence ■ Siebel CRM Business Analysis ■ ITILand Service Management Agile software development ■ Building relationships with customers in different geographies Leading and coordinating large and global teams ■ Strategic Planning ■ Project Management software and techniques Business Process Modelling Qualifications: ■ Certification in Scrum Master Scrum Alliance, Mexico, 2012 ■ Certification in IILv3 foundation EXIN, Mexico, 2011 ■ Master's in applied informatics ITESO, Mexico, 2009 ■ Certification in Project Management Professional ■ Project Management Institute, United States of America, 2009 ■ Diploma in Project Management ITESO, Mexico, 2007 ■ Bachelor in Bachelor of Science in Computer Systems Universityof Guadalajara, Mexico,1996 ■ Technician in Systems programmer CBTIS, Mexico,1991 Certifications ■ Project Management Professional (PMP®) certified by the Project Management Institute (PMI) ■ Certified Scrum Master, Scrum Alliance, Mexico, 2012 ■ ITIL v3 foundation, EXIN, Mexico, 2011 Publications IBM eServer iSeries Performance Management Tools redpaper, IBM ITSO, 2005 www.speridian.com 225 Ol Oct 2024 Ssperldian TECHNOLOGIES Membership in Professional Organizations :)MI Guadalajara chapter, Re -Certifications Manager 2009-2011 PMI, Agile project management community of practice IBM Academic Initiative ambassador, focal point for IBM i in 2007 IBM STG Technical Advocate in 2008 Employer History Company Title Date Activity Speridian Portfolio 12/2019- North America CX/CRM Business Unit Manager/Program Current Portfolio Manager, in charge of Manager performance metrics, tracking, projects delivery excellence, and tools & processes across the portfolio. Speridian Sr. Project 11/2019- Adobe Campaign Manager Manager, Delivery 07/2020 Multichannel implementation, including Manager, Direct Mail, SMS/MMS, Social, App Push. Customer The project includes Adobe best Success practices and production support. I Manager managed the Agile implementation end to end and used Jira for project manager. Speridian Sr. Project 01/2019- Dekalb 311 Service Cloud Manager, Delivery 09/2020 implementation. Responsible for Manager, requirements review, solution review, Customer project planning and execution of a Success Manager Modern City 311 implementation based on Oracle Service Cloud. Managing the Discovery and requirements gathering, Solution design, Implementation, Quality assurance and production deployment, using an Iterative approach. Speridian Sr. Project BAC Credomatic, Oracle CX suite 06/2017- Manager, Delivery implementation: Engagement Cloud, To date Manager, Service Cloud, Oracle Policy Automation, Customer Eloqua, CX Mobile, Integration Cloud, Success Manager Siebel integration, Incentive Compensation, Business Intelligence, Oracle Sales Cloud. Responsible for Solution review, estimation, requirements review and coordination of configuration changes to implement Oracle CX suite across multiple countries in Central America. www.speridian.com 226 Ol Oct 2024 Ssperidian TECHNOLOGIES Speridian Sr. Project 10/2017- Shop Simply Inc E-Commerce Manager, Delivery 06/2019 application based on Web crawlers, Manager, elastic search, Java and Machine learning Customer algorithms to enable 132C transactions Success using robots and automation. Manager Speridian Sr. Project 11/2018- American Red Cross, Data Extraction, Manager, 07/2019 Transformation and Load from Adobe to Siebel implementation. Responsible for Requirements gathering, technical solution coordination, implementation and quality assurance, including End to End testing coordination between Adobe, Siebel and Data Warehouse Speridian Sr. Project 01/2018- Toyota OPA Reimbursement Portal. Manager 08/2018 Integration between Oracle Policy Automation, Service Cloud, Siebel and Toyota proprietary APIs and services to help customers request and track service campaigns reimbursements. Full development lifecycle, since requirements gathering, design, configuration and development, and system/user acceptance testing. Speridian Sr. Project 5/2017- FishlPLaw electronic billing Manager 8/2017 implementation in Dot Net, as an external module for their existing billing application. Included requirements gathering, design and implementation, system and user acceptance testing. Speridian Sr. Project 06/2017- Philadelphia Housing Development Manager 03/2018 Corporation and Philadelphia Re- development Authority Mobile application development for Android and iOS platforms. Included requirements gathering, design and implementation, system and user acceptance testing. Speridian Sr. Project 1/2017- Miami Children Hospital - Oracle Sales Manager 05/2017 Cloud implementation to enable Sales executives and Client Liaisons connect more efficiently with Doctors, Medical www.speridian.com 227 Ol Oct 2024 5speridian TECHNOLOGIES institutions, etc. and create Online forms to record client visits. Included full set of analytics and business process efficiencies to enhance sales performance. Speridian Sr. Project 06/2015- Philadelphia Housing Development Manager 12/2016 Corporation and Philadelphia Re- development Authority Mobile application development for Android and iOS platforms. Included requirements gathering, design and implementation, system and user acceptance testing. Speridian Sr. Project 10/2016- Financial Web Portal at NAHAC to assist Manager 05/2017 with federal funds disbursement programs using Dot Net Web applications. Responsible for Solution coordination, implementation, planning, risk and issue mitigation and quality assurance. Speridian Sr. Project 12/2016- Consumer Education Services (CESI) Manager 10/2017 Solutions, Web Portal application to implement Pre -Bankruptcy services portal, including on-line and telephonic pre- bankruptcy courses integrated with the application. Speridian Sr. Project 10/2014- Siebel Event Management Manager 06/2015 implementation for Health Fitness, including new Web portals and Business Intelligence reports. 5 months project duration, with resources on site and off shore, covering all phases of software development cycle. Solution included integrations with Google maps. IBM Mexico Transition 09/2013 - Transition Partition leader in charge of GDC, Mexico Manager 06/2014 Application support Knowledge Transfer for SAP and custom applications from a Company in Consumer Products industry which support was taken by IBM. After transition, Delivery Manager/People Manager for non -SAP applications support. During the transition, www.speridian.com 228 Ol Oct 2024 5spereidian TECHNOLOGIES coordinated 389 KT sessions in about 1000 hours, creating documentation for more than 200 applications. About 30 non -SAP resources were initially staffed for my area to receive the applications support. IBM Mexico Delivery Project 03/2013- Acting GDC Electronics industry leader GDC, Mexico Executive 08/2013 in charge of new engagements for global delivery projects; creating a Community of Practice and helping on tracking of some opportunities. During this period, I also worked as Delivery Manager in charge of a portfolio of 16 projects for the IBM Global Account (application development, support and testing). Sr. Project Manager in charge of the Graduate Hire GBS program across the entire Mexico GDC, in charge of selection, hiring, training and deployment of 100+ graduates for the Mexico GDC, interfacing with key universities, coordinating training and deployment of Graduate Hires to existing and new projects for technologies like Java, J2EE, Testing and In order to achieve the 50% .Net. diversity target, I helped in the coordination of recruitment events in Mexico City and Guadalajara with participation of the Global Integrated Capabilities General Manager and the Brazil GDC Director. I received an award for my participation. Billing more than 13,000 hours per month, with a team of 80 resources in Mexico, India and Brazil. Directly responsible for 4.6 Million budgets in IGA. IBM Mexico Delivery Project 01/2012 - Acting Delivery Project Executive and GDC, Mexico Executive 02/2013 Delivery Manager with a team of 80+ professionals distributed across a portfolio of 20+ projects, including key accounts for the Retail industry, IBM www.speridian.com 229 Ol Oct 2024 Ssperidian TECHNOLOGIES Global Financing and support for hyper- critical applications for the IBM Integrated Supply Chain, and directly responsible for 4.6 Million budgets. During this time, I had the second department with the largest grow, splitting my department and naming a new Business Area Manager. I received an award for this achievement. My resources were located in Mexico, Brazil and India and billed between 9,000 and 13,000 hour per month. IBM AMS Delivery Project 07/2011- Delivery Project Manager and acting Export Executive 12/2011 Delivery Project Executive for Services, Automotive and Health care industries. Mexico IBM AMS Delivery Project 07/2010 Project Management of electronic fix Export Executive - distribution applications using Agile services, 07/2011 methodology (product vision, iterations Mexico planning, scrums, plan -develop -qualify iterations, end -to -end testing, regression testing, stabilization and production deployment) using Rational Team Concert, Rational Portfolio Manager, Rational Application Developer, Rational Clear Quest, etc. Managed global team located in USA, Brazil, China and Philippines. Responsible for end to end project execution, risk, issue and financial management (attainment to project schedule and cost). Obtained 100% in client satisfaction survey. Project characteristics:1.7 Million project between 2010 and 2011. (17 shared resources) IBM AMS Business Area 01/2010 Solutioning focal point and delegated Export Manager - Technical Solution Manager for global Services, 07/2011 delivery proposals in AMS Mexico. Mexico IBM AMS Business Area 01/2009 Application's maintenance and support Export Manager - projects for the IBM Integrated Supply Services, 06/2010 Chain (DM, i2DF, FOPS, DF, Mexico ODS/QODS), directing team members in several www.speridian.com 230 Ol Oct 2024 5speroidian TECHNOLOGIES countries like USA, Scotland, China, Brazil and Mexico. Responsible for complying with quality requirements, SLAs and contract terms & conditions for strategic ASCA certified applications. During this time, my team performed the testing for the development project awarded as the 2009 IBM Project of the Year by the IBM Project Management Executive Steering Team and the Project Management Center of Excellence: DMPC project. Applications included data warehouse with SAP interfaces and i2 code. Project characteristics:1.9 Million USD. 21 full time employees. IBM AMS Delivery Project 07/2010 Project Management of electronic fix Export Executive - distribution applications using Agile services, 07/2011 methodology (product vision, iterations Mexico planning, scrums, plan -develop -qualify iterations, end -to -end testing, regression testing, stabilization and production deployment) using Rational Team Concert, Rational Portfolio Manager, Rational Application Developer, Rational Clear Quest, etc. Managed global team located in USA, Brazil, China and Philippines. Responsible for end to end project execution, risk, issue and financial management (attainment to project schedule and cost). Obtained 100% in client satisfaction survey. Project characteristics:1.7 Million projects between 2010 and 2011. (17 shared resources) IBM AMS Business Area 01/2010 Solutioning focal point and delegated Export Manager - Technical Solution Manager for global Services, 07/2011 delivery proposals in AMS WACO. Mexico IBM AMS Business Area 01/2009 - Application's maintenance and support Export Manager 06/2010 projects for the IBM Integrated Supply Services, Chain (DM, i2DF, FOPS, DF, ODS/QODS), Mexico directing team members in several www.speridian.com 231 Ol Oct 2024 Ssperidian TECHNOLOGIES countries like USA, Scotland, China, Brazil and Mexico. Responsible for complying with quality requirements, SLAs and contract terms & conditions for strategic ASCA certified applications. During this time, my team performed the testing for the development project awarded as the 2009 IBM Project of the Year by the IBM Project Management Executive Steering Team and the Project Management Center of Excellence: DMPC project. Applications included data warehouse with SAP interfaces and i2 code. Project characteristics:1.9 Million USD. -21 full time employees. IBM Mexico Project Manager 01/2006 Software development and software Systems - testing project manager for several and 12/2008 releases of Licensed Program products Technology and operating system components for Laboratory, i5/OS platform. In charge of Mexico requirements gathering, project planning, staffing plans, execution, control and closing. Managed several projects in core areas of the IBM i platform. I coordinated full testing life cycle for several releases of i5/OS components code. I managed a team of 16 resources for 23 months between regulars, subcontractors and client team members under my direction. IBM Mexico Software 01/2004 - Project leader for IBM i software Systems Engineer 12/2005 development, testing and and maintenance projects. Projects Technology portfolio included Performance Tools Laboratory, for i5/OS, Application Program Driver Mexico 400 and new development for several i5/OS operating system components like Globalization, Data Management, Hardware Resources, Object conversion and OS Install. www.speridian.com 232 Ol Oct 2024 5speridian TECHNOLOGIES IBM Mexico Software 0112000 - Team leader for Performance Tools for Systems Engineer 12/2003 AS/400 product. and Co -designer of Performance Tools plug Technology in for IBM i Navigator for Windows. Laboratory, Assigned for several months at Mexico Rochester, MN, USA to receive education and transference of project and then working with 9 developers in Mexico to complete project. Speaker at COMMON and IBM iSeries Large Users Group meetings. Co-author of the IBM eServer iSeries Performance Management Tools redpaper. Assignment History Company Title Date Activity IBM AMS New business 01/2010 - Project Description: Responsible for bid Export opportunities & 07/2011 response process and engagement of Services Solutioning focal the Mexico GDC, responsible for point business process, bid metrics and portfolio management. Activities included cost cases and proposals, staffing plans, technical delivery assessments, infrastructure requirements, etc. IBM AMS Agile Champion 03/2009 Project Description: Agile software Export - development champion in charge of Services 12/2009 promotion and mentorship of Agile/Lean methodologies in IBM Global Account projects in Mexico. Received education as Agile coach. Participated as instructor in several Disciplined Agile development workshops and organized the www.speridian.com 233 Ol Oct 2024 5speridian TECHNOLOGIES Academy of Technology Agile conferences in Mexico in 2009. IBM Mexico Conference 07/2008 Project Description: Conference about Software Lab Speaker at IBM i IBM i Performance day Management. IBM Mexico Conference 06/2005 Conference about iSeries Performance Software Lab Speaker at IBM Management tools and presentation of LUG IBM eServer iSeries Performance Management Tools redpaper to the IBM i Large Users Group community. IBM Mexico Systems 2004 Performance analysis for IBM i and db2 Software Lab Performance and consultancy projects. consultor 2009 IBM Mexico Conference 09/2000 Conference about AS/400 performance Software Lab Speaker at management. COMMON Mexico Bob Heinrich -OCM Director Seasoned professional with over 30 years of leadership experience in building code evaluation, plan review services, and operations management. Proven track record of leading large teams, improving customer service, and reducing operational costs. As President and Chief Building Official at VCA Code, responsible for managing plan review services across Southern California. As CEO/COO of the International Code Council (ICC), led the merger of three major organizations into a $55+ million entity. Skilled in strategic planning, stakeholder engagement, and building code adoption. Recognized for driving operational efficiencies and fostering industry partnerships. His expertise spans improving operational efficiencies, mentoring staff, and delivering high -quality building code evaluation services. Experience VCA Code I President/CBO - 2019 to present ■ Responsible for the successful management and operations of VCA's plan review services. Hire, mentor, guide and provide technical oversight for a diverse team of plan checkers. ■ Ensures building code evaluation and plan -checking services for various municipal building departments within Southern California. HR Green 1 Western Regional Business Partner City of Anaheim 1 Building Official - 5 yea rs www.speridian.com 234 Ol Oct 2024 5speridian TECHNOLOGIES ■ Filling the role of full-time Building Official and Division manager at the City of Anaheim. Brought leadership and new direction to the Building Division and staff. Greatly increased morale and customer focus in the Division. ■ Proposed and achieved community and industry support for a customer service enhancement to staffing (employee and consulting) through an increase in fees. Written support from the Building Industry Association and builder members allowed for increased levels of customer service embraced by the Anaheim Building Division clients and stakeholders. Also reduced plan review costs within one fiscal year by over $100,000 while maintaining over 90% percent achievement of turnaround goals ICC/ICBO � CEO/COO ■ Created a $55+million company with over 365 staff and over 55,000 members through market and product growth and by merging three competing organizations with seven subsidiaries into a single entity and into the nation's largest organization. ■ Developed plans to set up the company for most effective and successful merge into ICC. ■ Concurrently (Jan.2002) held position of Chief Operations Officer for International Code Council and was led in managing the consolidation process. Relevant Project Experience ■ Former Building Official for City of Anaheim ■ Held the positions of Chairman ofthe Board ofthe ICC Evaluation Services, Inc. and the ICC Foundation ■ Former CEO of International Code Council (ICC & ICBO) ■ Various positions with International Conference of Building Officials (ICBO) ■ Directly responsible for the adoption of applicable building codes ■ Practice Lead for the West operations for the Governmental Services Business Line Education &Certifications ■ Bachelor of Science, Civil Engineering -California State University, Fresno ■ P.E. (not active) ■ ICC Certified Building Official - 8226143 www.speridian.com 235 Ol Oct 2024 5speridian TECHNOLOGIES Heidi Neidhardt- OCM Specialist Dynamic and motivated professional with a history of success through change management, training, business analysis, and leadership development. She has proven experience collaborating and leading with all levels of employment, with an emphasis on executive communication and coaching. Ms. Neidhardt is a highly energetic facilitator and content creator with a passion for soft skills development, problem solving, and conflict navigation. Experience History 5peridian Technologies, LLC 06/2021 - Present Organizational Change Management (OCM) Manager 06/2021 - 09/2023 5per0d0an/Deloitte ■ Successfully transition 12 counties through 4 migration/implementation waves from the CaIWIN legacy system to CaISAWS. ■ Develop a three-year strategy in communications and change management to support a public sector implementation project that impacts 18 counties with 30,000 workers serving 5,200,000 program recipients across 800 office locations to embrace transformative change and stabilization. ■ Develop three critical deliverable documents for the OCM team (1.00M Plan, 2. City Communications Plan, 3. Change Discussion Guide). ■ Participate in business process reengineering (BPR) to -be business process flow development sessions with several counties. Gather change impacts from reviewing and analyzing as -is and to -be business process flows. ■ Review City survey results to assess the adoption of workers across multiples areas and roles. Analyze survey data to provide personalized City recommendations to improve the OCM approach and mitigate staff concerns. ■ Design, write, and develop communications products (infographics, newsletters, PowerPoints, posters, speaking points, and ad hoc client requests) to execute strategic plans that increase staff adoption metrics. ■ Edit and oversee the development of communications products drafted by associates on a monthly basis. ■ Communicate and collaborate with multiple vendors with various areas of expertise in project management (system development, business process reengineering, training, and implementation) to drive alignment. www.speridian.com 236 Ol Oct 2024 5speridian TECHNOLOGIES Organizational Change Management (OCM) Sr. Associate 01/2019 - 05/2021 U n isys/TEKsystems ■ Develop a three-year strategy in OCM initiatives to support a $68M public sector/state government project for transitioning 300+ employees in legacy systems transformation project. ■ Write a 29-page deliverable (Organizational Change Management Communications Stakeholder Plan) that outlines Prosci® ADKAR® change management methodology, stakeholder analysis, risk mitigation plans, and change and engagement strategies. ■ Coach executive clients through change sponsorship by providing expertise guidance, event planning, engagement strategies, communication preparation, and recommending solutions. ■ Launch a successful Change Champion Network Kick-off event through building project excitement, setting role expectations, and reinforcing relationship building and support for 25 influential front-line employees. ■ Build a ten-month training and engagement curriculum to develop 90 supervisors in change management, communication, coaching, and additional skills development. ■ Design and deliver monthly training sessions and conference call support by creating high quality PowerPoint decks, participant and facilitator guides, toolkits, written deliverables, and other materials. ■ Execute a virtual OCM engagement plan in response to COVID-19. Corporate Trainer 07/2017-12/2018 Bank of Hawaii ■ Provided change management and training support to key department partnerships: Organizational Development, Branch and Community Bankin%. ■ Managed, coached, and developed 26 high potential leaders, from various departments, through an esteemed six-month development program. ■ Managed, coached, and developed eight talented employees through a six- month accelerated leadership development program. ■ Managed seven vendors for yearly core curriculum training to ensure timely invoicing and payments on a monthly basis. ■ Facilitated 20 sessions of People Skills, Navigating Conflict, and Lasting Customer Connections to reinforce business culture needs and preparing bankers for the "Branch of Tomorrow Transformation". ■ Facilitated five Crucial Conversations sessions to 100+ employees within the IT department to create a culture of accountability. www.speridian.com 237 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Facilitated at the 2018 annual Branch Managers Conference to 26 market managers on Transformational Leadership. ■ Created content and facilitated monthly Lunch & Learn sessions, toolkit design, and various training materials. Assistant Branch Manager Ol/2016 - 07/2017 Bank of Hawaii ■ Hired, trained, and developed five specialists through coaching, strengthening product knowledge, customer service skills and employee engagement. Conducted knowledge transfer and training for all workers. ■ Managed daily operations including teller transactions, credit decisions within $2SOk, service maintenance, cash/vault balancing for a top producing In -Store Branch. ■ Practiced a customer driven mindset by providing superior guidance, solving client issues, and building relationships. ■ Serviced 14,000 monthly transactions while providing and demonstrating alternative banking channel solutions such as Online & Mobile Banking, EasyDeposit ATM, Cardless Cash, etc. ■ Awarded twice for excellent customer service through the Mystery Shopper Program. Bank Associate 07/2015-12/2015 Bank of Hawaii ■ Participated in a six-month accelerated management development program with personalized executive mentoring ■ Engaged in 13 developmental business classes and training sessions to prepare for leadership, conflict management, presentation skills, customer service, banking foundations, etc. ■ Trained in banking operations through rotations and coaching within in branch, commercial, mortgage, and compliance departments. ■ Presented a 20-minute proposal on banking improvements to executive leaders to prove business acumen and presentation skills. ■ Planned and led a community service event with 100+ volunteers to benefit Palama Settlement, a local non-profit organization. Assistant Project Manager 11/2014 - 06/2015 University of Hawaii at Manoa ■ Developed and assessed project budgets and fiscal processes. www.speridian.com 238 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Researched vendors, product comparisons and provided cost analysis of implementation of first skateboard rack installed on campus. ■ Coordinated project activities and meetings, conducted research, gathered data, and other duties to support management. ■ Managed multiple projects for Campus Center Operations and ensured goals were met in a timely efficient manner. Education 8� Training ■ Bachelor of Business Administration, Business Management, University of Hawaii at Manoa, Shidler College of Business Summa Cum Laude, 2015 ■ Prosci Certified Change Practitioner Colby N. Ross -Services Support Manager Summary Innovative and results -oriented technology consulting executive with an experienced background in application development and lifecycle management, project management, and team leadership. 10+ years of leading high-performance cross - functional teams and effectively managing resources and budgets across large portfolios of projects in diverse organizational structures and geographical locations. Highly dedicated to helping businesses develop practical and advanced SaaS solutions by guiding both external and internal teams through Agile and Waterfall software development. Experience Speridian Technologies 2022 -Current Director of CX Delivery ■ Managed a portfolio of 25+ projects, ensuring customer satisfaction, on -time deliveryI and financial success. ■ Achieved over 90% client retention in key Oracle accounts, driving 25% year - over -year revenue growth. ■ Maintained 87% resource utilization by optimizing sales solutions and streamlining project assignments. ■ Managed a team of 20+ of functional and technical analysts and software developers to deliver custom solutions across Oracle Service Cloud, Oracle www.speridian.com 239 Ol Oct 2024 5speridian TECHNOLOGIES Digital Assistant, Oracle Field Service, Microsoft Dynamics, Microsoft Power Automate, and Salesforce frameworks. ■ Helix Business Solutions/ Speridian Technologies ■ 201&2022: Senior Principal Consultant ■ Lead for several multimillion -dollar projects and clients including Costco Wholesale, BISSELL, Cisco, Overhead Door and Helen of Troy. ■ Led discovery sessions with business and IT stakeholders, translating insights into tailored solutions to meet client -specific needs. ■ Managed internal and external expectations to ensure customer satisfaction while achieving business goals and profitability. ■ Served as Scrum Master for Agile projects, conducting daily stand -ups and collaborating with product owners to prioritize stories in JIRA and Microsoft Teams. ■ Collaborated with the Sales team to provide feedback on portfolios and contribute insights to client roadmaps. ■ Collected and analyzed client data metrics using custom POI tools to support sales objectives. ■ Facilitated cross -team technical meetings to resolve issues, discuss next steps, and identify and mitigate project risks. ■ Provided remote support to diagnose and resolve business and technical challenges throughout the client lifecycle. ■ Developed and delivered live user training sessions and technical documentation. ■ Designed and implemented custom configurations, codes, and objects to unify customer information, increase agent efficiency, and improve data analysis, focusing on order management, contact handling, escalations, quality assurance, and asset management. Enterprise Holdings, Inc. 2014-2016 Application Product Manager ■ Successfully and continually managed internal and external business partners to ensure the completion of new system implementations and the rebuild of legacy systems within budget and project timeline. ■ Responsible for planning, scheduling, coordinating and communicating newly developed business processes across business departments and various technical levels of understanding. ■ Collectively worked with multiple internal departments and franchise partners to understand and develop a specific application enhancement which decreased customer wait time by 12 days and increased agent productivity by 2 emails per hour. www.speridian.com 240 Ol Oct 2024 5speridian TECHNOLOGIES ■ Developed and implemented an entire Oracle Service Cloud installment and workflow for more than 5 business divisions. ■ Performed data analysis and provided weekly, monthly, and quarterly reporting to managers and executives. ■ Involved in sales negotiations and contracts which lead to substantial savings within the organization. ■ Managed a team of in-house software engineers and knowledge administrators, in addition to outsourced contractors. Enterprise Holdings, Inc. 2013-2014 Contact Center Manager Tools ■ JIRA Service Management ■ JIRA Software Management ■ Microsoft Azure Dev Ops ■ Microsoft Teams ■ Slack ■ Salesforce Trailhead Applications ■ Oracle Service Cloud ■ Oracle Field Service ■ Oracle Digital Assistant ■ Quiq ■ Microsoft Dynamics ■ Microsoft Power Virtual Agents ■ Microsoft Power Automate ■ Jira Certifications ■ Oracle Cross -Channel Contact Center Certified Implementation Specialist ■ Oracle Knowledge Management Certified Implementation Specialist Education ■ 2006 Bachelor of Arts ■ Greenville College- Greenville, IL Malathi Dhandapani- Functional/ Admin Lead Summary www.speridian.com 241 Ol Oct 2024 Ssperidian TECHNOLOGIES Senior Business Analyst with 8+years of IT experience in delivering solutions in several Public Sector and Commercial Sector domains in Canada and the USA, having: ■ Sound knowledge of managing and implementing requirements during various phases of the SDLC employing Waterfall and Agile (SCRUM); ■ Experience in Functional/ Non-functional Requirement gathering/ Elicitation, Stakeholder expectations management and preparing project deliverables; ■ Expertise in facilitating and leading requirements gathering through research, formal -informal sessions, and JAD sessions with SMEs, cross -functional teams, Stakeholders and End users; ■ High proficiency in writing Epics, User stories, building Use Cases, Workflow Diagrams, Sequence Diagrams, DFD and context diagrams; ■ Experience in preparing and documenting the User Acceptance test (UAT) plan and obtaining the necessary signoffs from the concerned business units; ■ Experience in technical writing and creating functional specifications, use cases, User stories and other work products associated with the delivery; and ■ Experience in Manual, Functional and User Acceptance Testing (UAT/BAT) including developing test plans, test cases/scenarios and acting as the quality gate for the team. Key Skills ■ Project Management: MS Project, Jira, Confluence, Advance Excel (Macros). PMBOK ■ SDLC Frameworks: SAFe, Agile, SCRUM, Waterfall, Kanban ■ Use Case Modelling: UML, Visio, Lucid charts, IBM Rational Rose, InVision ■ Process Modelling: Visio, As -IS To -Be process mapping, Fit -Gap analysis ■ Mock-ups & Wireframes: Visio, Balsamiq, GUI Builder ■ Defect Testing & Automation: Bugzilla, Jira, HP ALM, QTP, Katalon (Test automation) ■ Programming: Java, Apex, Kafka, PeopleSoft, SQL, Oracle, SFDC Marketing & Service Cloud, RESTful, JSON, XML, Web Services BA Skills: BRD, FRD, Traceability matrix, RACI, Project plan, Context diagrams, DFD, Business case, Use case modelling, Process maps, Epics, User stories, Product backlog. User manuals, Test Plans, Test scripts, UAT plan, technical documentation, RFI/ RFQ. Work Experience Speridian Technologies, LLC (04/2021 -Present) Senior Business Analyst -Metro Health Plus www.speridian.com 242 Ol Oct 2024 Ssperidian TECHNOLOGIES (Healthcare, Public Sector, Salesforce CRM migration & Implementation, Salesforce Sales Cloud, Service Cloud, Health Cloud, Health Engage, Salesforce Communities - Vlocity). ■ Implemented Service Cloud and community portals using Vlocity ■ Participate in Project discovery, conduct discovery workshops and prepare current and future state workflows ■ Work with project team to refine product backlog and develop user stories ■ Collaborate with business stakeholders to define Acceptance criteria for user stories ■ Participated in data mapping activities for data integration with other external systems ■ Responsible for sprint demo at the end of each sprint ■ Defined UAT test strategy and led UAT with 50 UAT testers including defect triage ■ Participated in user training activities Senior Business Analyst -Alcohol and Gaming Commission of Ontario (AGCO) ■ Implemented Service Cloud for contact center to manage cases and inquiries ■ Performed user interviews with various stakeholders and developed As Is - To Be workflows ■ Created stories from requirement sessions and provided demo for each sprint ■ Managed training activities including preparation of training manual and user guide. Senior Business Analyst -Legal Aid Ontario (LAO) ■ Conducted requirement gathering sessions for Oracle Service Cloud Customer Portal Modernization project ■ Prepared wireframes and conducted demo sessions and collaborate with project stakeholders to collect feedback Tarion Warranty Corporation (03/2018 - 03/2021) Senior Business Analyst (Public Sector, Salesforce CRM migration & Implementation, Java, Apex, Jira, Confluence, Kafka, PeopleSoft FMS, IBM Content manager, SQL, Oracle, Salesforce Service Cloud, Visual force, Field service, Genesis Call center, Outlook integration, RESTful, micro -services, JSON, XML, Scrum, User stories, Product backlog). ■ Sound experience of CRM platform configuration, migration and integration. ■ Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc. www.speridian.com 243 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Documented the current system architecture, captured Current state (As -Is) and Future state (To -Be) processes by collaborating with SMEs and business teams. ■ Participated in requirements prioritization & acted as SPOC for offshore reso u rces. ■ Conducting walk-throughs for the Dev and QA team; explaining proposed changes among Solution, Integration and data migration teams. ■ Conduct BAT/ Sprint reviews to capture potential CRs & move them to subsequent sprint. ■ Develop, run, update and export salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures ■ Manage functional/ Non-functional requirements and testing cycles including test planning, script development, status reporting, and test execution ■ Provide deployment, training, and change management support to business users ■ Work extensively with the QA team in designing Test plan and Test cases for the UAT ■ Gathered requirements and coordinated with SME and Dev team on Genesis implementation for contact center ■ Coordinated efforts among cross functional, Dev and QA team to check weekly status and reporting to the project manager. ■ Functional and technical support in SIT, UAT, Regression and Production environments. ■ Experience working in Kafka micro services for salesforce integration with other applications ■ Proficient in writing sql queries PMI (Bank of Montreal) (02/2015- 02/20181 Business Analyst (Salesforce Implementation, Jira, Confluence, Java, Apex, Kafka micro services, SQL, Oracle, Service Cloud, CRM migration and integration, RESTfuI, Web Services, Epics, Story mapping, User stories, Product backlog, Sprint planning). ■ Collaborate with SME and Dev team to flush out User stories, Acceptance Criteria using Gherkin in JIRA and perform backlog grooming. ■ Conduct JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements. ■ Conducted business review sessions (Walk-throughs) to capture system configuration and influence decisions based on the roadmap and business objectives. www.speridian.com 244 Ol Oct 2024 5speridian TECHNOLOGIES ■ Documented requirements ensuring that they accurately and completely describe the business need in the context of the project or initiative ■ Facilitate JAD sessions with the management, vendors, users and other stakeholders for open and pending issues to develop specifications ■ Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis ■ Develop and maintain Tractability Matrix to ensure that impact of a Cps is well understood and documented. Cognizant Technology Solutions (Bank of America) (02/2014 - 02/2015) Business Analyst (Banking, Insurance, Jira, Confluence, Java, SQL, Oracle, Process mapping, As -Is To -Be models, SOP, AML, KYC, Use case modelling, RFI. RFQ) ■ Build detailed technical documentation (BRD/ SRD) to capture processes, system inter -dependencies, Risks, assumptions, and future roadmap. ■ Conducted JAD sessions, interviews, focus groups and workshops involving the user community to identify, analyze and formalize requirements ■ Building Use cases, DFD, Context diagrams and building IT controls for various processes. ■ Effective defect management through JIRA and participating in defect reviews. ■ Building Asds and To -Be models using Visio for current and future states. ■ Assis the Testing team in performing Functional, Regression, Integration and Acceptance testing for every release. ■ Conducted weekly project status meetings, captured minutes, tracked project progress and created weekly project status decks/reports ■ Analyzed and documented Business Requirements, ensuring that the requirement statements are complete, traceable, and unambiguous and conform to standards. ■ Designed, developed and executed test cases with automated testing tool (QTP) ■ Performed defect tracking and reported bugs through Clear Quest. ■ Conducted UAT with stakeholders and business users for end user validation. ■ Collaborating with teams in building responses for RFI/ RFQs. Education &Certifications ■ Master of Business Administration, University of Madras, India ■ Bachelor of Science, University of Madras, India www.speridian.com 245 Ol Oct 2024 5speridian TECHNOLOGIES ■ Salesforce Administrator Certified ■ Salesforce Advanced Administrator Certified ■ Salesforce Omni Studio Consultant Certified ■ Certified Copado Administrator ■ IIBA CBAP Certification Kieran Thomas- Clariti Solution SME Kieran Thomas is a Solutions Business Analyst with more than 10 years' experience implementing solutions for multiple state government agencies, and more than 7 years' experience configuring and debugging existing solutions across multiple platforms. He provides implementation support and expertise in the areas of backlog grooming sessions, documentation, configuration, coding, and QA. Kieran has implemented both citizen -facing and back -office Licensing solutions for multiple state agencies across North America. Summary of Experience ■ 7+ years with Tyler Technologies (formerly Micropact) ■ 6 years implementing solutions ■ 7+ years configuring and debugging existing solutions across multiple platforms Relevant Experience Multiple State Agencies 2015 -April 2021 Versa Solution Implementation Business Analyst and Senior Implementation Analyst Implemented both citizen -facing and back -office Licensing solutions for multiple state agencies using a custom solution: ■ Tennessee Department of Health (TNDOH) ■ Florida Office of Financial Regulation (FLOFR) ■ Hawaii Department of Financial Institutions (HI DR) Responsibilities included: ■ Conducted backlog grooming sessions with multiple stakeholders to identify the Agency's business process ■ Configured workflows, business rules, letter templates, and other features for new solutions ■ Designed, documented, and implemented new solutions based on documentation and information gathered www.speridian.com 246 Ol Oct 2024 5speridian TECHNOLOGIES ■ Lead UAT (User Acceptance Testing) with multiple testers in order to identify and categorize issues found ■ Provided support for project go -live, assisting customers and users with any issues Multiple State Agencies 2014 - APRIL 2021 Upgrade Existing Solutions Business Analyst, Senior Implementation Analyst, and Support Analyst Updated existing solutions with new products, features, and solutions for the following state agencies: ■ Tennessee Department of Health (TN DOH) ■ Virginia Department of Social Services (VADSS) ■ California Department of Consumer Affairs (CADCA) ■ Wisconsin Department of Instruction (WIDPI) Responsibilities included: ■ Identified existing business processes and potential improvements ■ Conducted compatibility analysis based on existing solutions and proposed upgrades ■ Prepared environments for implementation of upgrades, implemented upgrades, and trained clients on upgrades ■ Configured new business rules that interacted with multiple platforms ■ Conducted full regression testing on the system ■ Implemented new online payment methods Education, Certifications, And Affiliations Honors Bachelor Mathematics and Business Administration, Minor Computer Science, University of Waterloo Certifications Certificate in Business Analysis, University of Toronto Kohltrane Michaels -Business Analyst Summary Skilled Business Analyst with a strong foundation in Salesforce, specializing in Permitting and Planning eCRM platforms for municipalities and businesses. Currently employed by Speridian, Kohltrane has played a significant role in Salesforce Clariti projects, serving as the Lead Business Analyst for notable initiatives such as the Honolulu Department of Planning and Permitting and RailPros. Brings expertise in requirements gathering, process mapping, and solution design. Proficient in www.speridian.com 247 Ol Oct 2024 Ssperidian TECHNOLOGIES problem -solving, business strategy, and people management, and holds Salesforce certifications in Administration and Business Analysis, enhancing their capability to deliver effective solutions. Experience Speridian Technologies LLC, Remote —Business Analyst Jan 2023 -Present Business analyst involved in Salesforce (Clariti) Projects. Specialized in Permitting and Planning eCRM platforms for multiple municipalities and businesses. Projects Honolulu Department of Planning and Permitting- Salesforce Clariti Permitting Project Lead Business Analyst: Feb 2024 -Present RailPros —Salesforce Clariti Permitting Project Lead Business Analyst: Aug 2023 -March 2024 Cosumnes Community Services District —Salesforce Clariti Permitting Project Associate Business Analyst: Aug 2023 -April 2024 Skills ■ Problem Solving ■ People Management • Business Strategy ■ Business Analysis • Tableau • Salesforce ■ Leadership Education Montana State University, Bozeman, MT —Business Management ■ Minor -Entrepreneurship and Small Business Management Aug 2018 -Dec 2022 ■ Gained experience in business processes, financial practices, communications as well as research using applications like Tableau. Speridian New Wave Program, Dillon, MT —Business Analyst ■ Business Analyst and Salesforce Training Program Jan 2023 -June 2023 www.speridian.com 248 01 Oct 2024 5speridian TECHNOLOGIES • Completed an intensive Business Analyst training program specializing in Salesforce, with a focus on requirements gathering, process mapping, and solution design. Certifications ■ Salesforce Cered: Administrator- Issued April 2023 ■ Salesforce Certified: Business Analyst. Issued August 2023 Gary Strahle- Cannabis PLI Experience Summary Accomplished business administration and automation specialist with over 8 years of experience in API integration capabilities and patterns with an emphasis in leading agile marketing and development teams. Motivated developer with experience as a Salesforce developer and as a registered salesforce consultant partner with great understanding of process automation and Apex and declarative development. Possesses the ability to communicate effectively and encourage growth and development with a specialty setting comprehensive goals to encourage maximum performance. Relevant Experience Chief Growth Officer, Chief Technology Officer, Golden State Greens (Mar 2016 - Present) ■ Successfully develop and deploy digital enterprise technology to increase conversion and engagement rates. ■ Effectively process automation for over five million online company records. ■ Adhere to state compliance laws and manage city audits. ■ Advance company revenue through multiple creative expansions, and company outreach along with new ventures. ■ Work as a technical architect of salesforce integrations Technical Architect, Registered Salesforce Navigator Consulting Partner, 3KEYMEDIA LLC (Jun 2009 -Present) ■ Served more than 50 clients with art, dev, and film solutions in cannabis, textile, medicalI action sports, golf, and retail industries. ■ Delivered over 20 million promotional advertisements through SMS, voice, and email messages. ■ Successfully developed and launched various retail and marketing software products for a variety of industries. Certifications www.speridian.com 249 Ol Oct 2024 Ssperldian TECHNOLOGIES ■ Registered Salesforce Consulting ■ Partner Certified Salesforce Administrator Salesforce Trailhead Ranger Education ■ Associates Degree, Multimedia and ■ E-Commerce Mira Costa College, 2007 Abdullah Mashood- Release Manager Professional Summary: ■ Over 10 years' experience as an SFDC developer and Architecting, designing and implementing business technology solutions focused on cloud -based business applications in Salesforce. ■ Served as Technical Expert on multiple implementations focused on Salesforce - Service Cloud, Community Cloud, Sales Cloud and BOOMI Integrations. ■ Directly involved in oversight of development in business requirement, specifications, process flows, application design, application configuration and testing. ■ Provides mentoring and guidance to team members. ■ Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce in order to support business requirements. ■ Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components, assist with each release cycle to implement and deploy new/updates to existing applications and code. ■ Contributed to technical documentation. ■ Handled multiple projects simultaneously. Relevant Experience Bakersfield - Clariti I Government and Experience cloud implementation � Description: Software solution for permitting and licensing purposes in state and local governments. www.speridian.com 250 Ol Oct 2024 Ssperldian TECHNOLOGIES Responsibilities: ■ Design the overall architecture of the project. ■ Utilized the Clariti managed package, the process of granting permits and licenses is streamlined, resulting in expedited workflows. ■ Configured the user registration flow for experience site to accommodate both person and business accounts. ■ Additionally, developed interconnected flows for the submission of various permit applications. ■ These flows are integrated with the Clariti managed Templates Functionality, allowing for the generation of fees, documents, and inspection records. City of Covina - Clariti � Government and Experience cloud implementation � Description: Software solution for permitting and licensing purposes in state and local governments. Responsibilities: ■ Design the overall architecture of the project. ■ Worked on Data migration from legacy system. ■ Worked on different Data Integrations. ■ Utilized the Clariti managed package. ■ The process of granting permits and licenses is streamlined, resulting in expedited. workflows. ■ Developed interconnected flows for the submission of various permit applications. ■ These flows are integrated with the Clariti managed Templates Functionality, allowing for the generation of fees, documents, and inspection records. The Chamberlain Group (CGI) Technologies Used: Salesforce Service Cloud, Sales Cloud, Experience Cloud DELL BOOM I Description: The corporate parent company to Li Master, Chamberlain, Merlin, and Grifco, designs and engineers residential garage door openers, commercial door operators, and gate entry systems. :GI is also the parent company to Controlled Products Systems Group, the largest wholesale distributor of perimeter access control equipment in the United States. Responsibilities: www.speridian.com 251 Ol Oct 2024 5speridian TECHNOLOGIES ■ Implemented Omni Channel Chat functionality, according to the complex business requirements. ■ Created Screen flows, Auto -launched flows for implementing different business requirements. ■ Implemented multiple Web to Cases. ■ Updated the existing apex trigger classes for implementing new enhancements. ■ Developed new apex Batch classes for different business requirements. ■ Developed new BOOMI integration Interfaces. ■ Developed Aura components for different requirements. ■ Re Architecture existing complex BOOMI interfaces. ■ Troubleshooting and fixing bugs. ■ Adhere to coding standards and best practices ■ Testing and deployment of the modules. Boyne Resorts Phase 1 & 2 Technologies Used: Salesforce Service Cloud Description: Boyne Resorts is a collection of mountain and lakeside resorts, ski areas, and attractions spanning from British Columbia to Maine. The company owns and operates eleven properties Founded in 1947 by Everett Kircher, Boyne Resorts is the third largest mountain resort company in North America. Responsibilities: ■ Salesforce Service Cloud process implementation, standardization, enhancement and optimization. ■ Implemented complex Chatbot functionality for six different resorts. ■ Imported legacy data from different sources into salesforce. ■ Implemented Facebook chat functionality. ■ Developed Aura components for different requirements. ■ Implemented Case management cycle. ■ Handle multiple projects simultaneously ■ Troubleshooting and fixing bugs. ■ Adhere to coding standards and best practices ■ Testing and deployment of the modules. Dr. Bronner Phase 1 & 2 Technologies Used: Salesforce Service Cloud www.speridian.com 252 Ol Oct 2024 Ssperidian TECHNOLOGIES Description: Dr. Bronner's Magic Soaps is an American producer of organic soap and personal care products headquartered in Vista, California. The company was founded in the late 1940s by Emanuel Bronner and continues to be run by members of the Bronner family. Responsibilities: ■ Salesforce Service Cloud process implementation, standardization, enhancement and optimization. ■ Implemented complex Chatbot functionality as per the client requirements. ■ Imported legacy data from different sources into salesforce. ■ Implemented Web to Case, and Email to Case. ■ Developed Aura components for different requirements. ■ Implemented Case management cycle. ■ Troubleshooting and fixing bugs. ■ Adhere to coding standards and best practices ■ Testing and deployment of the modules. Visit California (VCA) Phase 1 82 Technologies Used: Salesforce Sales Cloud, Experience Cloud, DELL BOOMI Description: Visit California is a nonprofit organization self -tasked with developing and maintaining marketing programs to further develop tourism in California. This organization was previously known as the California Travel & Tourism Commission before its reorganization. Responsibilities: ■ Updated the existing apex trigger classes for implementing enhancements. ■ Developed new apex Batch classes for different business requirements. ■ Developed new BOOMI integration Interfaces. ■ Re Architecture existing complex BOOMI interfaces. ■ Troubleshooting and fixing bugs. ■ Adhere to coding standards and best practices ■ Testing and deployment of the modules. ■ Developed Aura components for different requirements. Education new ■ Masters in Computer Sciences (MCS), University of Karachi, Karachi (2005-2007) www.speridian.com 253 Ol Oct 2024 5sperldian TECHNOLOGIES ■ Bachelor of Computer Sciences (BCS Hons.), University of Karachi, Karachi (2001 - 2004) Certifications ■ Salesforce Certified Platform Developer II ■ Salesforce Certified Platform Developer I ■ Salesforce Certified Administrator ■ Salesforce Sharing and Visibility Architect Nagaraju Manchala- Solution Architect Professional Summary: Salesforce professional with over 9 years of IT experience, including 8+ years in the full software development lifecycle (SDLC). Expertise includes cloud -based technologies, Salesforce Sales and Service Cloud design and configuration, Salesforce CPQ, and managing cloud infrastructure. Proficient in Salesforce Lightning, including Aura and Lightning Web Components (LWC), with experience migrating from Salesforce Classic to Lightning. Skilled in designing complex flows, customization of standard Salesforce objects, and data migration using tools like Data Loader and Data Import Wizard. Strong background in release management, ERP integration through Dell Boomi, and REST API development. Experienced in Agile methodologies and project planning with JIRA and Confluence. A collaborative team player with excellent communication, analytical skills, and a proven ability to deliver results in dynamic environments. Technical Skillset Cloud Technologies: Sales Cloud, Service Cloud, Lightning Component Framework, LWC, Apex Classes, Triggers, SOQL, SOSL, Visual Force, Lightning Pages, Controllers, Web services, Validation Rules, Workflows, Flows, Dashboards, Reports, Scrum, Agile, Git, AWS, Sandbox, Production and Testing. ■ Salesforce API Tools: VS Code, Apex Explorer, App Exchange, Data Loader ■ Languages: C, C++,Java, SQL, PL/SQLI Apex, Ajax ■ Web Technologies: Web Services, HTML, DHTML, CSS, Java Script, PHP, jQuery ■ Web services: SOAP, REST, WSDL, XML, JSON • Databases: MS -SQL Server, Oracle, MS Access • Operating Systems: Windows family Professional Experience Apr 2024' to Date. Project: Honolulu Department of Planning and Permitting www.speridian.com 254 Ol Oct 2024 5speridian TECHNOLOGIES Client: City and County of Honolulu Role: Solution Architect Team Size:15+ Project Description The Department of Planning and Permng (DPP) in Honolulu, Hawaii, has partnered with Speridian to upgrade their online permitting system by implementing Clariti. Speridian has successfully reached the halfway milestone, having completed the comprehensive discovery and design phases. Currently, Speridian's development team is fully engaged in the development stage, with DPP playing a crucial role in validating the requirements and processes as they are being built. Responsibilities: • Worked with business stake holders in designing the requirements and implemented the application using Clariti/salesforce platform. • Providing the solutions to the workflow and overall system architecting. ■ Implemented Salesforce Community Cloud. ■ Implemented over 200+ user stories using Apex and declarative programming: Created and managed administration processes including workflows, validation rules, Flows, approval process and assignment rules. Develop reports, dashboards, and processes to continuously monitor data quality and integrity. • Customized Community pages and layouts. ■ Profiles, roles, permissions, rules, assignment rules, queues and storage management and primary point of contact for day-to-day user requests and administrative needs of users. ■ Created custom objects, fields, lookup relationships, junction objects & master - detail relationships and Global pick list value sets to share the values across objects. • Created Visual Force Email Template and used the Visual Force Component in the Email Template for sending the email daily, weekly, and monthly using batch apex. ■ Configured sharing rules, roles and OWD setting for record level settings and created custom profiles and assign the users to set the object level & field level setting. ■ Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements. ■ Worked on Lightning flows. • Implemented Lightning components, Aura bundle for application design. ■ Experienced in using Salesforce lightning design system for styling the lightning applications. www.speridian.com 255 Ol Oct 2024 5speridian TECHNOLOGIES • Designed the security and sharing model for the application by creating roles, profiles, sharing rules, public groups, organization wide defaults. • Created Record types and Page layouts as per the business requirements on standard/Custom objects like Permit, Applications, Violations. ■ Worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application. • Developed Apex triggers, apex classes, batch apex and schedule apex to automate the business processes. • Integrated Salesforce with GIS. ■ Integrated Salesforce with DCCA • Integrated salesforce with Authorize.net payment gateway. Environment: Sales Cloud, Community Cloud, Flows, APEX Classes, Triggers, Workflows, Validation Rules & Formulas, Email services, Security Controls, Agile, ADO, Sandbox, Production. Project: MARP June'2022 to APR 2024. Client: Texas Health and Human Services, TX Role: Sr. Salesforce Developer Team Size: 5 Project Description: MARP is a regulatory program application for Hospital Extension construction/Bed allocations which goes through the inspection process with required deficiencies. Where the inspector inspects the location and approves/rejects the application. Responsibilities: • Worked with business stake holders in designing the requirements and implemented the application using salesforce platform. • Implemented Salesforce Community Cloud. ■ Implemented over 200+ user stories using Apex and declarative programming: Created and managed administration processes including workflows, validation rules, approval process and assignment rules. Develop reports, dashboards, and processes to continuously monitor data quality and integrity. • Customized Community pages and layouts. ■ Profiles, roles, permissions, rules, assignment rules, queues and storage management and primary point of contact for dayAo-day user requests and administrative needs of users. • Created custom objects, fields, lookup relationships, junction objects & master - detail relationships and Global pick list value sets to share the values across objects. www.speridian.com 256 Ol Oct 2024 5spereideian TECHNOLOGIES ■ Created Visual Force Email Template and used the Visual Force Component in the Email Template for sending the email daily, weekly, and monthly using batch apex. • Configured sharing rules, roles and OWD setting for record level settings and created custom profiles and assign the users to set the object level & field level setting. • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements. • Worked on Lightning flows. • Implemented Lightning components, Aura bundle for application design. • Experienced in using Salesforce lightning design system for styling the lightning applications. ■ Designed the security and sharing model for the application by creating roles, profiles, sharing rules, public groups, organization wide defaults. ■ Created Record types and Page layouts as per the business requirements on standard/Custom objects like Lead, account contact and opportunity. • Worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application. ■ Developed Apex triggers, apex classes, batch apex and schedule apex to automate the business processes. ■ Integrated Salesforce with Jitterbit for data migration. Environment: Sales Cloud, Community Cloud, Flows, APEX Classes, Triggers, Workflows, Validation Rules & Formulas, Email services, Security Controls, Flosum, Agile, Jira, Sandbox, Production Project: US Flood Control Feb'2022 to Jun'2022 Client: US Flood Control, New Orleans, USA Role: Sr. Salesforce Developer Team Size: 3 Project Description: US Flood Control is the first line of defense system which uses Tiger Dams' system to quickly protect your property from onset of floods. We have implemented CPQ for US Flood control to generate a quote for the customer. Responsibilities: • Worked with management to identify new and creative opportunities to leverage the system to support business processes, suggested Salesforce CPQ as the best fit for the application. ■ Installed and configured Salesforce CPQ package. www.speridian.com 257 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Implemented over 30+ user stories using Apex and declarative programming: Created and managed administration processes including workflows, validation rules, approval process and assignment rules. Develop reports, dashboards, and processes to continuously monitor data quality and integrity. • Configured products, product options and product rules and product bundles. • Created Pricing Rules, Price Condition, Matching Rules, Configuration Attributes, Configuration rules. ■ Configured Custom script, Custom Actions, ■ Configured Quote document with quote line items. ■ Profiles, roles, permissions, rules, assignment rules, queues and storage management and primary point of contact for day-to-day user requests and administrative needs of users. ■ Created custom obiects, fields, lookur) relationships & master -detail relationships. ■ Created Visual Force Email Template and used the Visual Force Component in. the Email Template for sending the email daily, weekly, and monthly using batch apex. ■ Configured sharing rules, roles and OWD setting for record level settings and created custom profiles and assign the users to set the object level & field level setting. ■ Worked on Lightning flows. ■ Experienced in using Salesforce lightning design system for styling the lightning applications. ■ Designed the security and sharing model for the application by creating roles, profiles, sharing rules, public groups, organization wide defaults. ■ Created Record types and Page layouts as per the business requirements on standard objects like Lead, account contact and opportunity. ■ Developed Apex triggers, apex classes, to automate the business processes. Project: Hairdirect Jan'2016 to Feb'2022 Client: Hairdirect, PA, USA Role: Senior Developer Team Size: 5 Project Description: Hairdirect has been a global provider for hair loss solutions. They use salesforce as hair replacement (Ordering) system where different types of hair orders (Recurring, Custom, Retail, Repair) are placed in Salesforce and integrated to multiple platforms like Microsoft Dynamic GP and Website (Magento). Payments are taken using an authorized dot net gateway. It includes order returns, cancellation of orders, and in process change of a system. www.speridian.com 258 Ol Oct 2024 Ssperldian TECHNOLOGIES Responsibilities: ■ Designed and developed best -in -class custom solutions within the Salesforce platform. Worked with management to identify new and creative opportunities to leverage the system to support additional business processes, workflows or functions and work with marketing team to lead lifecycle management. ■ Implemented Lightning Quick actions to create orders and Approval process • Implemented over 50+ user stories using Apex and declarative programming: Created and managed administration processes including workflows, validation rules, approval process and assignment rules. Develop reports, dashboards and processes to continuously monitor data quality and integrity. • Profiles, roles, permissions, rules, assignment rules, queues and storage management and primary point of contact for day-to-day user requests and administrative needs of users. • Created custom objects, fields, lookup relationships, junction objects & master - detail relationships and Global pick list value sets to share the values across objects. • Created Visual Force Email Template and used the Visual Force Component in the Email Template for sending the email daily, weekly, and monthly using batch apex. ■ Configured sharing rules, roles and OWD setting for record level settings and created custom profiles and assign the users to set the object level & field level setting. • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements. • Migrated some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. ■ Worked on Lightning Process builder flows, Connect API, Chatter and Quick Action. ■ Experienced in using Salesforce lightning design system for styling the lightning applications. • Designed the security and sharing model for the application by creating roles, profiles, sharing rules, public groups, organization wide defaults. ■ Created Record types and Page layouts as per the business requirements on standard objects like Lead, account contact and opportunity. ■ Worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application. • Developed Apex triggers, apex classes, batch apex and schedule apex to automate the business processes. ■ Implemented Acuity-salesforce integration through webhooks ■ Developed APIs to integrate the orders from salesforce to Dynamics GP. www.speridian.com 259 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Integrated Salesforce to GP and Website through Dell Boomi integration platform Environment: Sales Cloud, SOQL, Visual force, Lightning, APEX Classes, APEXTriggers, Flows, Process Builder, Workflows, Validation Rules & Formulas, Email services, Security Controls, Sandbox, Production Project: Bid Tool May'2015 to Dec'2015 Client: Ten Group, (US) Role: Jr Developer Team Size: 3 Project Description: Creating a bid for the product. Developed a Visualforce page which handles the bid for the selected product. There are two types of bid "Stock -bid" and "Nonstock - bid". This page is accessed from home page component. Responsibilities: ■ Closely worked with SalesForce.com team while implementing the solutions for the requirements. • Created Custom Objects, fields, lookup relationships, junction objects & master - detail relationships and Global pick list value sets to share the values across objects. • Created validation rule, workflow rules and approval process & Email Templates as per the business requirements. ■ Developed several Triggers, Apex classes and Visual force pages as part of the application development. ■ Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities. • Experienced in using Lightning, Process Builder and Workflows, worked on customization of Visual force to have Lightning Experience (LEX) for Applications. ■ Excellent working experience with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL and Webservices/ Metadata API). ■ Generated SOQL, SOSL Queries for maintenance of multiple objects. Experienced in Sales cloud, Marketing Cloud and SFDC Customer Communities. • Worked on test code coverage for creating the Test classes to make sure the code covers above the 75%. ■ Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge. www.speridian.com 260 Ol Oct 2024 5speridian TECHNOLOGIES ■ Developed custom UI suing CSS, HTML, Visualforce components and used jQuery, JavaScript for front-end validation. ■ Implemented Visualforce page to display the Opportunity and selection of products. ■ Developed jQuery auto complete on Account field. Environment: Salesforce Cloud, Salesforce.com IDE, SOQL, Visual force, APEX Classes, APEX Triggers, Workflows, Data loader, data Import wizard, Migration Tool, Validation Rules & Formulas, snow, Git, Sandbox, Production Project: BH UG Sep'2014 to Apr'2015 Client: BHUG, US Role: Jr Developer Team Size: 3 Project Description: Blood Hound is a one -stop service for locating any and all underground utilities and structures, even those not covered by free utility marking services. Responsibilities: ■ Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements. • Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers. • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles. • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. • Worked with Apex on Force.com IDE, created custom controller classes for Visualforce pages and to implement custom business logic. ■ Worked on various AppExchange products according to the needs of the organization. ■ Performed Data Migration from homegrown legacy system to Salesforce CRM. ■ Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects. ■ Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard. www.speridian.com 261 Ol Oct 2024 5speriedian TECHNOLOGIES • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. • Retrieved some data and its functionality from Third -Party API's and displayed within the lightning component. ■ Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. • Worked on customization of Visual force to have lightning experience for desktop and mobile applications. ■ Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers. • Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members. ■ Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities ■ Integrating the Salesforce system to PostgreSQL through Dell Boomi intermediate Environment: Salesforce.com IDE, SOQL, Visual force, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Migration Tool, Validation Rules & Formulas, Email services, Security Controls, Sandbox, Production. Project: Siebel Call Center Application Nov'2011 to Oct'2014 Client: Omnicell, USA. Position: Siebel Developer Team Size: 6 Education B. Tech in Information Technology from JNTU, Hyderabad in 2014. Certifications ■ Salesforce Certified Administrator Salesforce Certified Platform Developer -I Salesforce Certified Platform Developer -II Salesforce Certified Data Cloud Consultant ■ Salesforce Certified Platform App Builder James Wikkerink- Clariti Solution Architect Professional Summary James Wikkerink is a system architect with more than 15 years' experience designing, developing, and delivering COTS business applications for local and state government www.speridian.com 262 Ol Oct 2024 Ssperidian TECHNOLOGIES agencies. He provides implementation guidelines, subject matter expertise, and technical analysis for custom and off -the -shelf cloud services, sites, and portals on the Salesforce platform. James has been delivering solutions utilizing the Salesforce and Force.com platforms for over 12 years. Relevant Experience Multiple es- Clariti Solution Implementation Solution Architect and Business Analyst 2006 - JANUARY 2019 Oversaw the implementation of licensing, permitting, and enforcement solutions utilizing the Salesforce platform and the Clariti Application in over 30 local municipalities across North America. Jurisdictions served include: ■ City of Hampton, VA ■ Massachusetts Division of Professional Licensure ■ Ohio Department of Administrative Services OIT ■ City of Norfolk ■ Michigan Liquor Control Commission (MLCC) ■ Orange County Public Works ■ Washington State Department of Licensing (DOL) ■ Regional District of Okanagan-Similkameen ■ City of Phoenix, AZ Responsibilities: ■ Lead business analyst to manage scope, design, implementation, and rollout of multiple and concurrent remote projects for cities across the United States. Focused on efficient and on -time delivery, new hiring/training, and documentation of processes and user guides. ■ Key technical topics were financials, workflow, rules, and ESRI map services leveraging Visualforce, Apex, and Javascript. ■ Identified and mapped existing fields and usage to new locations within a data conversion plan. Letters Engine- Application Architect Business Analyst, Project Team Manager, Solution Expert November 2015 -January 2016 Architected and designed the re -engineered scalable web service that provided documentation generation from secure REST API sourced data and file templates. www.speridian.com 263 Ol Oct 2024 5speridian TECHNOLOGIES ■ Moved architecture out of MS based tools to AWS for queues, API session, data and file management services ■ Added file access restrictions and moved security delegation to new services ■ Added scheduled, and dynamic scaling across all types of file requests City of Hampton, Virginia- Application Architect Citywide Permitting, Inspections, and 311 Solution July 2011 - August 2012 The City implemented a Clariti mobile inspection solution as part of a larger Community Development system project. The system supports a streamlined business process in addition to the new service model allowing the IT department to reduce infrastructure costs, and deploy services quickly through a cloud service. ■ Designed, managed and delivered 311 service requests, online payments, online plans reviews, and inspection workload management for the community development department. Included gap & risk analysis, requirements gathering, design sessions, technical partner specifications, rollout of company -wide Agile methods, and technical consulting to Hampton IT department. ■ Covered topics such as front counter flow, PCI DSS Compliance, browser -to - device communication, SSO, and large file web APIs. Education, Certifications, And Affiliations Bachelor of Science, Computer Science/Business, University of Victoria Certifications ■ Salesforce product development training courses ■ Visualforce Advanced ■ Salesforce SDK Mobile One ■ Salesforce Communities ■ Chatter API ■ Visual Workflow ■ Apex REST API ■ Scalable Enterprise Applications Syed Danish Mobin- Lead Developer Professional Summary Microsoft Dynamics 365 CE, MS Power Platform, Power BI, Microsoft .Net Technologies, Salesforce, Azure AD B2C and JavaScript frameworks i.e. Angular, React, Express js, Node.js, ES6. Able to function as the development lead resource across www.speridian.com 264 Ol Oct 2024 5speridian TECHNOLOGIES multiple client projects simultaneously. 13+ years of IT experience in design, analysis, development, implementation, testing and deployment of web based and multi -tier applications in Banking & finance, automobile, Travel & logistics, Real Estate and inventory domains. Experienced in all phases of software development life cycle (SDLC) - Project Analysis, Requirements, Design, Development, Testing, Documentation and Deployment. Projects Highlights Clariti Permit and License -City of Covina, USA Clariti Permit and License -City of Bakersfield, USA Clariti Permit and License -City of San Marcos, USA (Aug 2023 -Till Date) Technologies Used: Clariti Software Package, Salesforce Sales Cloud, Experience Cloud, APEX, Flow Builder, Platform Event (Pub/Sub), LWC, Aura Components, Visualforce, REST API, Devops Center, Talend Description: Clariti is a permitting and licensing software designed and developed on Salesforce. Implemented and customized Clariti in Salesforce Clouds according to the city governments' demands. Involved in core development and integrations with Elavon, Card Knox and CanAmTeller Payment Gateway Processors, DocuSign, RockSolid, Bluebeam, Munis Financials. Also involved in Legacy Data Migration through Talend. Environment: Salesforce; Developer Console, Visual Studio Code, Lightning Studio, DataLoader.io, Talend Kubota Tractor Corporation, USA (Jan 2023 -Jul 2023) Technologies Used: Azure AD 132C, Azure AD, Custom Policies, Salesforce SSO, Experience Cloud, IBM WebSphere Application Server, LDAP, SAML, OAuth, OIDC Description: Replaced and migrated existing ForgeRock SSO token -based authentication functionality with Azure AD B2C as IDP through SAML protocol authentication. The Identity providers are Azure AD and Azure AD 132C for internal users and dealers respectively. However, service providers are multiple including WebSphere, Salesforce, Kubota Mobile App and few other web applications. I am involved in SSO Architecture design and implementing the solution for SAML based SSO for WebSphere and Salesforce with Azure AD 132C. Environment: IBM WebSphere, Azure Portal, .Net Core, Visual Studio Code, Salesforce, Eclipse Speridian Dynamics 365 CE Integration and Management (Nov 2022 -Jan 2023) www.speridian.com 265 Ol Oct 2024 5speridian TECHNOLOGIES Technologies Used: Dynamics 365 Version 9.1, MS Power Automate Flows, HubSpot, Zapier Description: Customer response to the marketing campaigns and other source of leads are to be synced to Dynamics 365 CE; particularly from HubSpot. Client managing its CRM internally and wants to manage the records in Dynamics CE. 2-way sync is required since all sales scripts and notes attached to the qualified leads would be shared to the HubSpot as well. AGCO (Aug 2022 -Sep 2022) Technologies Used: Salesforce service cloud, Einstein Chatbot, Knowledge Articles, Agent Transfer Live Chat, Case Creation Description: Requirement was to implement a chatbot in salesforce to facilitate the customers to do the inquiries through chat. Through Einstein Bot customer is welcomed and by the NLP trained intent FAQs, customer is answered. However, customer is also transferred to Live Agent if the BOT is unable to entertain the customer. Knowledge articles were also implemented if the customers ask other than NLP trained intent questions. BOT creates case if it is required. Environment: Salesforce, Flow Builder, Einstein BOT Builder, APEX Summary: Involved in all modules of development and client coordination. Intellika Dynamics CRM 365 -Sales &Marketing Project (Jun 2022 -Oct 2022) Technologies Used: CRM 365 Version 9.1 Description: Dynamics CRM project in which client's customization were required for setting up their sales process. The out -of -the -box functionaIWes, entities and flows were kept intact though. Additionally, worked on the Marketing module as well in which Campaigns, Budget, Target market Lists etc. were customized according to the client's requirements. Other customizations and existing bug fixing in the project. Environment: MS Dynamics CRM 365 V9.1 Online, J avaScri pt/J Query, Web Resources, Entity Customization, Plugins, Actions, Custom Workflows. Wedgewood Inc. Minerva (Apr 2022 May 2022) Technologies Used: Azure AD, Share Point Online, CSOM, .Net Standard, PnP Framework, Web API, Angular Description: One of the Leading Real Estate businesses in the US. All the property related documents were managed in SharePoint on -premise. Requirement was to migrate from on-prem to online with Azure AD authentication with MFAto secure the application using SSO. Additionally, upgrading all the libraries along with the code www.speridian.com 266 Ol Oct 2024 5sperideian TECHNOLOGIES logic upgrade to communicate with SharePoint online using CSOM. The front-end web app is developed on Angular consuming APIs to interact with backend. Environment: SharePoint Online, VS 2019, MS SQL SERVER 2019 Summary: Worked as a project lead. Implemented app-only Authentication with Azure AD using Certificate. Upgrade Project libraries. Involved in SharePoint online CSOM functions upgrade. Investment Portal - MS Power Platform (Sep 2021 -Dec 2021) Technologies Used: Power Apps, SharePoint Online, Power BI, Dataverse Description: Data gathering, request forms, approval screens, management and reporting screens were developed in Power Apps. Stores all the data in MS Dataverse and SharePoint. User access control was put in place using the Azure AD and some custom build attributes in Power Apps. Reports for submitted, in process and finalized investments were developed in Power BI. Additional demographic data, regional and global sales data and previous year financial data was brought in Power BI to do trend and comparative analysis. Talent dashboarding -Power BI (Feb 2021 -Aug 2021) Technologies Used: Power BI, Power Automate, Linked In, SharePoint Description: Gathering of talent data from Linked In using Power Automate and storing it in SharePoint. Loading the data from SharePoint and inhouse systems into Power BI using Dataflows. Used Power Query to do most of transformation within Power BI Used all standard visuals within Power BI to build reports. Build some Paginated reports that are optimized for printing and generating PDF documents. Lufthansa AirPlus Servicekarten (Airplus) (Feb 2019 -Jan 2021) Technologies Used: Dynamics 365 Version 9.1, MS Power Automate Flows, Azure AD Description: Business trips involve a lot of organization: From the planning to the payment of flight, hotel, rail and rental car costs before and during the trip up to the evaluation of the costs after the trip. AirPlus, as a leading international provider, offers solutions for the day-to-day management of business travel. Environment: MS Dynamics CRM 365 V9.1, XpertDoc Summary: Involved in development of CRM core modules and Customized various out -of -the -box features. Worked on: ■ Corporate Enrolment www.speridian.com 267 Ol Oct 2024 5speridian TECHNOLOGIES ■ Online Card Application VeriBranch -Digital Onboarding (Nov 2018 - Feb 2019) Technologies Used: Angular js, Express js, Node js, MS SQL Server, Azure Description: Digital Customer Onboarding Solution orchestrates a frictionless and engaging end -to -end onboarding journey. It provides a single platform for banks to onboard customers easily and securely using mobile banking or online banking channels. Environment: VS Code, npm, MS SQL Server Summary: Involved in developmentofapplication modules using VeriBranch product. Worked on: ■ KYC forms ■ Retailer Details VeriChannel -Internet Banking (Jul 2018 -Oct 2018) Technologies Used: Angular, Node js, MS SQL Server, Azure Description: Retail banks deliver rich and engaging online experiences to their customers while offering them personalized and fulfilling internet banking services. It provides a highly secure and customizable approval flow with flexible authorization I eve Is. Environment: VS Code, REST API, MS SQL Server, Dynamics CRM 365 Integration Summary: Involved in development of application modules using VeriChannel product. Worked on: ■ Fund Transfer - Intrabank ■ Transaction Dispute Mediterranean and Gulf Cooperative Insurance Company (MEDGULF) (Jan 2018 - Jun 2018) Technologies Used: Microsoft CRM 365 Version 8.2 Responsibilities Involved in development of CRM core modules using VeriTouch product. Worked on: ■ Marketing Module ■ Sales Module -Retail Data Migration: SSIS Packages to migrate data from CSVs (delivered by client) to the CRM using Kingsway soft integration solution. www.speridian.com 268 Ol Oct 2024 5speridian TECHNOLOGIES Cooperative Bank of Kenya, Nairobi (Apr 2017- Dec 2017) Technologies Used: Microsoft CRM 2016 Version 8.1 ■ Description: Involved in development of CRM core modules using Ve, l ouch product and successfully delivered to bank. Worked on: ■ Marketing Module ■ Sales Module - Retail ■ Customer Retention ■ Agent Portal Integration Data Migration: SSIS Packages to migrate data from Core Banking data warehouse to the CRM using Kingsway soft integration solution. Salesforce CRM -Jinjidosha Japan (Jan 2016 -Mar 2017) Technologies Used: Salesforce Sales Cloud, Service Cloud, Remote Site APEX Callouts, Aura, Visualforce, APEX, Data Loader Description: CRM to interact with the customers interested in purchasing the automobiles. Integrated with the front-end web portal for data communication using APEX REST services. The inquiry generated by the customers on the web portal is displayed in CRM as a Case for question, feedback, inquiry or issue. This follows the complete case management. Loan/Fund Service Portal, Local Company Pakistan (Jul 2015 -Jan 2016) Technologies Used: Salesforce Sales Cloud, Community Portal, Visualforce, APEX Description: Developed a fully automated cloud -based loan/fund issuance system for a local client. Client online portal had been developed to facilitate the customers for creating and managing their account and generate loan funding request against the projects online by providing all the necessary documents along with company details. 3 tier approval process is followed by the evaluators and the board committee (salesforce standard users). System handles back and forth the rejection and re- initiating the process at any step. Email notification are used to notify the system users. Automobile Trading Portal -Jinjidosha Japan (Dec 2014 -Jul 2015) Technologies Used: Angular.js, Web API, SQL 2012, jQuery, Node js Description: This system is designed for Japanese automobile trading clients. It was based on web application to interact with customers to take orders. In order to facilitate the customers, the system is integrated with a CRM and payments system. A comprehensive and interactive admin panel for managing the website and tracking the orders. System is based on some core modules: www.speridian.com 269 Ol Oct 2024 Ssperoidian TECHNOLOGIES ■ Order Creation ■ Bidding System ■ Unit Transportation ■ Unit Documentation ■ Unit Documentation ■ Unit Shipment Chat Application -North American Small Business (May 2014 -Dec 2014) Technologies Used: Asp.net MVC, SignalR, Entity Framework, toastr js, SQL 2012, jQuery Description: Chat Application for client's existing system. Application users create a private network of the directors. Every user can create a chat room but can only invite the users in his network. The user who created the chat is the owner and can send messages to all the members in the room or to the selective users. The chat users can switch the rooms. The application has the ability to send offline messages too i.e. when the member logs in he would read the message. Real Estate Application -Real Estate Co. (Sep 2013 -May 2014) Technologies Used: Asp.net MVC, Codesmith Tool, SQL 2012, jQuery Description: A Real Estate application for client which contains the data of the property listings and their details mapped on the agents which are too managed in the application and in database. The concept revolves around the buying and selling the properties and show the listings of featured properties on the top for the limited number of days. The system consists of three types of users: ■ Customer ■ Agent ■ Admin X-Recruitment - In-house Product (Jan 2013 -Aug 2013) Technologies Used: ASP.NET, javascript/JQuery, SQL Server 2008 Description: This system is designed to automate and facilitate the processes involved in finding, assessing, interviewing and hiring new personnel. It provides full candidate management from application to compile assessment criteria for positions, scheduling of interviews, generation of package and integration with the organization's human resources management. ( -Cube - In-house Product (Sep 2012 -Dec 2012) Technologies Used: Oracle Data Integrator, Oracle BI, Informatics 8.6 www.speridian.com 270 Ol Oct 2024 Ssperidian TECHNOLOGIES Description: In house implementation of data warehouse to hold organization data along with critical information related to customer base and finances. Domain - Hosting Management System & X-Upload System - In-house Product (Jan 2012 - Aug 2012) Technologies Used: ASP.NET, javascript/JQuery, SQL Server 2008 Description: A system to manage all the live servers and their OS. It has some services running on the live servers to gather all its details i.e. OS, Drives, RAM, IIS, Websites, Physical locations, Services and dump the data into Databases. This data is displayed in the form of reports to provide the ease to users in server management Department. While X-upload system is interlinked with the Domain -Hosting Management but functionally different. Gets the servers, websites, services and physical locations into its own system, provide the system to developers from where they can easily upload the Websites or services on the live servers without connecting FTP tools. Clinic Management System - AI-Mustafa Clinic (Jul 2011 -Dec 2011) Technologies Used: Asp.net 4.0, SQL 2008, jQuery Description: Acloud-based clinic management system facilitates in maintaining appointments, patient profile, payment records and medical history. It creates all kinds of reports that help clinic's day to day operations and business growth. It provides doctors and their staff to have an excellent management system which will eventually ease them and a paperless environment. Moreover, it provides the quickest way to patient appointments. It can create a fully functioning appointment book and managing system. X-Procurement - Gul Ahmed Fabrics (Dec 2010 -Jul 20111 Technologies Used: ASP.NET, javascript/JQuery, SQL Server 2008 Description: X-Procurement supports, automates and standardizes all stages of the indirect purchasing and procurement cycle from requisitioning to paying vendors. These include the initial identification of a need for products and services, expenditure approval, electronic data and information exchange with suppliers, goods delivery, expediting and inspection, invoice matching and payment settlement. Technical Skills CRM Tools: Salesforce Sales Service Cloud, Salesforce Clariti, Microsoft Dynamics 365/2016-Version 9.1/8.2/8.1-Online/On-Premise, MS Power Automate Flows, Salesforce Sales & Service Cloud, Marketing Cloud, Experience Cloud, HubSpot www.speridian.com 271 Ol Oct 2024 5speridian TECHNOLOGIES Cloud Platform: Microsoft Power Platform, Power App, Power Automate, Azure AD, Azure AD 132C, Azure functions, Azure VMs, Azure SQL, AWS Lambda, Share Point Online, Salesforce, Google Earth Engine Languages: C#, VB.Net, JavaScript/ES 6/JQuery/JSon, HTML, XML, CSS, APEX for salesforce, Python, R Language Frameworks: Microsoft Architecture, .Net Core, ASP.Net, MVC, Ajax, WCF, Web/Windows Services, Web API, Entity Framework, Laravel, Spring/Hibernate, Angular, .Net Framework, .Net Standard, Nodejs, APEX REST Services and Callouts Libraries: SignalR, Selenium/Phantom js, Redis Server, PnP.Framework Databases: SQL Server, Oracle, MySQL, MongoDB Development Tools: Lightning Studio, Visual Studio Code, Microsoft Visual Studio, TFS, Azure Devops, Git, Github, Bitbucket Reporting Tool: Crystal Reports, Excel, SSRS, Report Builder Data Migration &Visualization Tool: SSIS, Power BI, Informatics, salesforce Data Loader Certifications ■ salesforce Certified Administrator ■ PL-200 Microsoft Certified Power Platform Functional Consultant Associate ■ 70-515 MCTS (Microsoft Certified Technology Specialist) .NET Framework 4, Web Applications ■ 70-480 MS (Microsoft Specialist) Programming in HTMLS with javascript and CSS3 Education ■ MS( Science) ■ FAST -National University of Computer and Emerging Sciences ■ BS (Computer Science & Information Technology) ■ NED University of Engineering and Information Technology Masood Ahmed- Sr salesforce/ Clariti Specialist Professional Summary www.speridian.com 272 Ol Oct 2024 5speridian TECHNOLOGIES A certified Salesforce professional with more than 3 years of experience who is well - versed with the Salesforce platform and overall ecosystem. Hands on experience in customization, development and integration with external applications. ■ Salesforce Developer with extensive knowledge about Salesforce tools/platforms such as Administration, Development and Lightning experience. ■ A highly motivated and energetic individual that accepts challenges and adapts to the situation. ■ Well -versed with the understanding of the development life cycle as well as punctual in order to complete the tasks at hand in accordance with the cycle. ■ Experienced in the development of different Proof of Concept (POC) for the City's. ■ Ability to build strong relationships with the team and management. Projects Highlights Project #1 City of Bakersfield- Clariti Project Technologies used: Salesforce Platform, Experience Cloud and Clariti Description: Bakersfield is a City in the Kern County, California, United States which requires providing licensing and permit services through a web portal which includes data and document management, code enforcement, fee collection, inspections and complaint process. Roles and Responsibilities: ■ Working as a Salesforce Developer ■ Participating in daily scrum meetings ■ System Design ■ Client calls ■ Development, Unit Testing and Deployment Project #2 Vermont -Salesforce Enterprise Data Model Technologies used: Salesforce Platform, Experience Cloud, JavaScript, Apex, LWC, Aura Components and Mulesoft Description: State of Vermont is a state in northeastern United States, which provides different state level services to their citizens including driving license renewal/ replacement, new business registration, online tax payment, electronic birth www.speridian.com 273 Ol Oct 2024 5speridian TECHNOLOGIES registration etc. They require different portals for the services where users can register and avail the services and integration with external systems. Roles and Responsties: ■ Working as a Salesforce Developer ■ Participating in daily scrum meetings ■ System Design ■ Client calls ■ Development, Unit Testing and Deployment Project #3 Ontario Call Center - (Proof of Concept) Technologies used: Service Cloud, Experience Cloud, JavaScript, Apex, AWS Connect and CTI Implementation Roles and Responsibilities: ■ Worked as a Salesforce Developer ■ System Design ■ Development and Unit Testing Project #4 EMAAR -Financial Module Account Receivables Technologies used: Sales Cloud, JavaScript, Visualforce, Apex, LWC and Aura Components Description: Emaar Pakistan is a subsidiary of the Dubai -based Real Estate development company Emaar Properties. The company develops residential and commercial projects in different parts of Pakistan. They need a Financial Module for Emaar Pakistan for management of account receivables that needs to be integrated with Emaar E-Business center. Roles and Responsibilities: ■ Worked as a Salesforce Developer ■ Participating in daily scrum meetings ■ Code Repository management ■ System Design ■ Client calls ■ Development, Unit Testing and Deployment Project #5 www.speridian.com 274 Ol Oct 2024 Ssperidian TECHNOLOGIES EMAAR - Salesforce Sales Cloud Implementation Technologies used: Sales Cloud, JavaScript, Apex, LWC and Aura Components Description: Emaar Pakistan is a subsidiary of the Dubai -based Real Estate development company Emaar Properties. The company develops residential and commercial projects in different parts of Pakistan. Sales Cloud solution was implemented for Emaar Pakistan to meet Emaar Pakistan business requirements for complete Sales cycle which included Inventory, Lead, Opportunities, Booking and Post Booking processes. Roles and Responsibilities: ■ Worked as a Salesforce Developer ■ Participating in daily scrum meetings ■ Code Repository management ■ System Design ■ Client calls ■ Development, Unit Testing and Deployment Project #6 MHP- Metro Health Plus Technologies used: Salesforce OmniStudio and Experience Cloud Description: This project is about health care industry which required creation of different portals for viewing and managing patients and broker details. Roles and Responsibilities: ■ .Worked as a Salesforce Developer ■ Design, code and deployment ■ Unit testing ■ Creating and maintaining the documentation ■ Troubleshooting and fixing bugs ■ Participating in daily internal and scrum meetings Technical Skills ■ Programming Languages: JavaScript, Apex, C++, JAVA ■ Database: MySQL, Firebase ■ Operating System: Windows, Linux ■ Source Control: GitHub ■ Tools: VS Code, Eclipse, Azure DevOps, Visual Studio ■ Designs: UML, Design Patterns www.speridian.com 275 Ol Oct 2024 5speridian TECHNOLOGIES Education ■ Bachelor's in Computer Science (BSCS) ■ National University of Computer and Emerging Sciences (FAST NUCES) Trainings ■ Salesforce Administrator ■ Salesforce Platform Developer ■ Mulesoft Developer ■ Service Cloud ■ Sales Cloud ■ OmniStudio Developer Certifications ■ Salesforce Certified Associate ■ Salesforce Certified Administrator ■ Salesforce Certified Platform Developer I ■ Salesforce Certified OmniStudio Developer Adnan Afzal- Salesforce Platform Developer Summary ■ Application Developer and Technical Consultant with 9+years of experience in Salesforce domain ■ Excellent knowledge in Salesforce Sales, Service & Experience clouds ■ Proficient in designing solutions on Salesforce platform ■ Experience with industry standard messaging and communication protocols and worked on REST extensively ■ Drove efforts for maintaining software development best practices adhering to company standards Projects Highlights Kubota (November 2023 -February 2024) Technologies Used: Salesforce Description: Kubota Corporation is a Japanese multinational corporation that specializes in the manufacturing and distribution of agricultural machinery, construction equipment, engines, and industrial machinery. www.speridian.com 276 Ol Oct 2024 Ssperidian TECHNOLOGIES Kubota wanted to have a parts prediction feature in case of any issues with the company truck fleet, that feature would give solutions based on the symptoms. Additionally, PDF creation and knowledge base was part of the implementation. Responsibilities: ■ Development of parts prediction component on Salesforce ■ Develop custom functionality using Apex (Salesforce's proprietary programming language) to extend the capabilities of the Salesforce platform, I ncluding triggers, classes, controllers, and batch processes ■ Unit testing the changes before QA handover ■ Collaboration with the team to understand the complete flow of system Milend (January 2023 -October 2023) Technologies Used: Salesforce Description: Milend Inc. is a leading player in the FinTech industry, leveraging cutting - edge technology to revolutionize lending and financial services. With a focus on providing accessible, efficient, and customer -centric solutions, Milend Inc. aims to address the evolving needs of individuals and businesses in the digital age. Mortgage solution that was built on Salesforce was being implemented for Milend Inc. Responsibilities: ■ Calls with client to understand its business and then transform it to technical terms ■ Development of design architecture for the system ■ Development of various LWC and aura components and their controllers Solix Inc. (April 2021 -December 2022) Technologies Used: Salesforce Solix Inc. is an agency that works closely with US county administrators/governments to develop custom solutions for their technical issues. Development of different portals for counties for COVID-19 for housing, rental and other assistance during COVID period. Responsibilities: ■ Client calls to understand different aspects of the business to incorporate them in Salesforce www.speridian.com 277 Ol Oct 2024 5speridian TECHNOLOGIES ■ Design scalable and efficient solutions using Salesforce best practices, considering factors such as data model, architecture, integration requirements, and user experience ■ End -to -End development, leading the team and running through different scenarios ■ Collaboration with the team on testing and development Howard Hanna (March 2019 -March 2021) Technologies Used: Salesforce Description: Howard Hanna Real Estate Services is one of the largest real estate brokerage firms in the United States, offering a comprehensive range of real estate services to clients across multiple states. Salesforce was implemented on HH real estate services to cater their POS needs and mortgage solutions. Responsibilities: ■ Write unit tests and perform comprehensive testing of developed solutions to ensure quality, reliability, and compliance with requirements ■ Integrate Salesforce with multiple systems with the help of Dell Boomi ■ Worked on Nintex AppExchange app (Generated mortgage documents with the help of Nintex, dynamic and personalized content) ■ Developed partner portal for real estate agents ■ Collaboration with multiple business units to streamline the process Loangility (December 2018 -March 2019) Technologies Used: Salesforce Description: Loangility is a mortgage solution integrated with multiple different mortgage systems. This product is on AppExchange (Salesforce marketplace). Responsibilities: ■ Development of AURA components for the product ■ Enhance security features within the product ■ Collaborate with cross -functional teams, including business architects, administrators, and testers, LI5365 (June 2018 -November 2018) Technologies Used: Salesforce to deliver integrated and analysts Description: App that helps pharmacies and clinics for their appointments as well as history backup for the patients www.speridian.com 278 Ol Oct 2024 5speridian TECHNOLOGIES Responsibilities: ■ Understanding respective change request requirements ■ Unit testing the changes prior to QA handover ■ Collaboration with the team to understand the complete flow of system FAD (January 2017 -May 2018) Technologies Used: Salesforce Description: Fluid -Aire Dynamics is a reputable company based in Chicago, Illinois, specializing in compressed air systems and solutions. With decades of experience in the industry, Fluid -Aire Dynamics has established itself as a trusted provider of high - quality compressed air products & services. Responsibilities: ■ Streamline their business with the technological advancements ■ Design and implement data models, objects, and relationships within Salesforce to support business processes and reporting requirements, ensuring data quality and performance ■ Deploy Salesforce configurations, customizations, and code changes between environments (sandbox, production) using change sets, Salesforce CLI, or continuous integration/continuous deployment (Cl/CD) tools CAP (January 2016 -December 2016) Technologies Used: Salesforce Description: Compressed Air Products is a leading provider of compressed air products, equipment, and services in the Chicago metropolitan area. CAP used Salesforce as a platform for the field service system and technician management. Responsibilities: ■ Understand and analyze the business requirements provided by stakeholders and translate them into technical solutions within the Salesforce platform ■ Development of various different processes ■ Provide ongoing support and maintenance for developed solutions, troubleshoot issues, and address user queries or enhancement requests Technical Skills ■ Programming Languages: Apex, C#, JavaScript www.speridian.com 279 Ol Oct 2024 5speridian TECHNOLOGIES ■ Clouds: Sales, Service, Experience ■ Source Control: Git, GitHub, Bitbucket Education Bachelor of Computer Sciences (BSCS), Muhammad Ali Jinnah University (MAJU)I Karachi (2011 - 2015) Certifications ■ Salesforce Administrator ■ Salesforce Advanced Administrator ■ Salesforce Platform Developer 1 ■ Salesforce Platform App Builder ■ Salesforce Sales Cloud Consultant ■ Salesforce Service Cloud Consultant ■ Salesforce Experience Cloud Consultant ■ Salesforce Einstein Cloud Consultant ■ Salesforce Data Architect ■ Salesforce Sharing and Visibility Architect ■ Salesforce Application Architect Khyati Mehta- Salesforce Platforrx� Developer Summary of Experience ■ An ambitious and smart -working Salesforce Developer possessing 3 years of Salesforce development experience. ■ 7X Salesforce Certified Developer. ■ Good knowledge in Salesforce Configuration and Customization. ■ Implemented Field Service Lightning on a US client project. Core Competencies Skills: Field Service Lightning, Service Cloud, Reports and Dashboards, Object - Oriented Programming, System Integration, Visualforce and Apex fundamentals, Bug Fixing, Salesforce app Customization, Vlocity Domain: Salesforce www.speridian.com 280 Ol Oct 2024 Ssperldian TECHNOLOGIES Certifications ■ Certified Salesforce Administrator ■ Certified Salesforce Platform Developer -1 ■ Certified Salesforce Platform App Builder ■ Certified Salesforce Service Cloud Consultant ■ Certified Salesforce Sales Cloud Consultant ■ Certified Salesforce Pardot Specialist ■ Certified Salesforce Marketing Cloud Consultant Professional Experience Speridian Technologies, LLC In Speridian I had worked on the project named 'DFR-Department of Financial Regulations (Vermont gov) where I worked on Lightning Web Components alongside Vlocity based upon Community Cloud of Salesforce.I had single handedly executed the Phase-1 of the project, fixed multiple defects which came across multiple releases of the project. I was responsible for end -to -end development of the project's critical components. I have worked as a SME of Field Service, Pardot and people across projects connect me for various solutions to be developed on their project. Cognizant Technology Solutions, Kolkata In CognizantTechnologySolutions, I haveworkedwith different projects. I've provided my expertise and worked as an SME for Field Service Lightning Projects. I've worked for a renowned project named Medvantage and Hologic. Medvantage is an integrated service and complaint management Business Cloud solution based on the Salesforce.com platform. I have worked in the Integration part of the product where I created Web Services and exposed the API thereby enabling the other end to call my services and perform the respective operations. I had worked in many releases of the product specific to Regulatory Reporting Modules where I had used Apex and Visualforce to accomplish my deliverables. I have an experience in Deployment related activities. I was involved with doing multiple POC's With respect to new functionalities and out of the box features of Salesforce. I have also worked closely with QA to resolve defects with came under SIT, UAT phases of project. Hologic is a Field Service Lightning based solution to cater Field Service Technicians issues. I was involved with doing various POC's before implementing a solution for the Client. I utilized Salesforce out of the box features to cater client's requirements. Example: Dispatcher Console, Scheduling Policies and others. Role -Salesforce Developer www.speridian.com 281 Ol Oct 2024 5spereidian TECHNOLOGIES Skills - Data Security, Flow and Process Builder automation, Reports and Dashboards, Salesforce configuration and customization, Validation rules, Query Handling, Data migration, Deployment activity, Apex class and triggers Key Highlights: ■ Played all the major roles in Field Service Lightning Project and provided expertise on everything can be set up. ■ Implemented different POC's in Field Service Lightning and on new releases, and also provided solutions for those that were not working. ■ Managed service cloud activities like set up the whole omnichannel and live web chat feature. ■ Worked on creating Reports and Dashboards, and validation rule, email templates, email alerts and queues. ■ Implemented Data security in Salesforce by creating profiles, roles, Organization -wide -default, sharing rules and manual sharing. ■ Handled all basic administrative functions. ■ Implemented various automation and custom notification using Flows and Process builder, also migrated from PB's to Flows. Education Bachelor ofTechnology- Computer Science &Engineering Employment History Cognizant Technology Solutions Salesforce Developer Kevin Brown- Integration Architect Summary ■ 25 years of experience working in Information Technology and software development. ■ Strong solutioning and problem -solving skills. ■ Ability to adapt to multiple roles to help keep projects on track and within budget. ■ Contributed to the successful delivery of many large-scale enterprise -class software implementations. ■ Passionate about delivering a quality product that meets the client's requirements. Technical Skills www.speridian.com 282 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Clariti Languages: Java, Various Linux ■ Salesforce C#, Apex, HTML, Distros ■ Oracle Service CSS, PHP, (Redhat/CentOS, Cloud Javascript, Flutter Ubuntu) ■ Oracle Field Frameworks: Windows Servers Service Node.js, Vue, Virtualization & ■ EBS Vuetify Containers ■ JD Edwards Bash Scripting Strong Networking ■ Various Git Version Control Skills Middleware (Github/Gitlab) Cloud Hosting, Solutions Cl/CD Workflows Infrastructure, & ■ Docker Services ■ Relational Databases SOAP & REST APIs Professional Experience Speridian Technologies, LLC / Helix Business Solutions, Memphis, TN 03/2010- present Senior Technical Architect ■ Experience designing &building complex data integrations between Clariti / Salesforce and various back end and cloud -hosted external systems. ■ Built & implemented custom middleware applications connecting Clariti / Salesforce via custom Docker builds which were deployed to Amazon managed services (ECR, ECS, ALB). ■ Built custom web -based applications for the Oracle 132C Cloud Service (formerly Oracle Service Cloud and RightNow CX), Oracle Field Service, Oracle Intelligent Advisor (formerly Oracle Policy Automation), and other Oracle SaaS products. ■ Experience working startAo-finish on many complex Oracle product implementations for large customers with user-friendly custom user interfaces and data integrations into back -end ERP, online ordering, and fulfillment systems. ■ Familiarityworking with Oracle B2C Service technologies consisting of Custom PHP Process Event Handlers (CPMs), Custom PHP Scripts, Javascript Browser UI (BUI) Extensions, and the Oracle B2C Service Customer Portal PHP-based MVC framework. ■ Experience building custom Javascript plugins, Uls, and integrations for Oracle Field Service. ■ Mentored other developers on web technologies, API usage, and coding best practices. www.speridian.com 283 Ol Oct 2024 5speridian TECHNOLOGIES Autozone, Memphis, TN 10/2008 - 03/2010 Sr. Web Developer ■ Design, build, and maintain new websites, front-end user interface for corporate ■ Re -factor existing code base to be easier to maintain and compliant with W3C standards. ■ Train team of developers on standards -based web development. Servicemaster/Merry Maid, Memphis, TN 12/1997-10/2008 Lead Web Developer / Network Administrator ■ Corporate Website: Designed and developed new customer -facing corporate website for Merry Maids including several integrations into back -end systems. Primary focus of site is to provide information about Merry Maids home cleaning services. ■ Intranet Website: Designed and developed new intranet website for use by Merry Maids franchisees. ■ Customer Survey Website: Designed, and developed web -based customer feedback website. Primary focus of site is to provide a mechanism for Merry Maids customers to submit feedback regarding cleaning qualityto Merry Maids franchisees. ■ Palm Pilot Pricing Application: Designed & developed a custom house cleaning pricing application on the Palm Pilot handheld device. The application was implemented by all Merry Maids branch offices across the US. Education ■ University of Memphis, Major -Computer Science ■ Oracle Service Cloud - CX Cloud Service Technical Certified Implementation Specialist Robert Daniels- Integration (Clariti) Specialist Mr. Daniels is solution -oriented programmer/analyst driven to attain outstanding performance by designing and implementing highly effective solutions tailored to each client. His experience and education ranges from high level application design all the way down to the circuit board level. His background includes technical writing, web development in the manufacturing, service and support, and marketing industries, as well as internal and external software design and development. Mr. Daniels provides services as Oracle CX Stack Senior CRM Consultant/Architect/Developer at Speridian. Summary: ■ Over all 12 years of experience in implementing Oracle CRM on Demand and Oracle Sales &Service Cloud. www.speridian.com 284 Ol Oct 2024 Ssperldian TECHNOLOGIES ■ Built numerous integrations between various ERPs, mainly JDE and EBS, as well as third party cloud -based solutions to Oracle Sales and Service Cloud using SOAP and REST API. • Built Groovy Script triggers and validations to support various required business logic cases. ■ Built many advanced reports and dashboards in OBIEE for end user and management consumption. • Implemented custom SPQ (Select Price Quote) solutions embedded within CRM allowing quote to order functionality. ■ Adaptability and flexibility to work on new technologies as required. Competencies: ■ Application development technologies/frameworks: PHP, Java, C++, C#, Node.js, Groovy Script, Apex, SOQL, IIS, XML, CTI, SOAP and REST Web services, HTML, JavaScript, CSS, AJAX, and DHTML. ■ CRM (Customer Relationship Management): Oracle CRM on Demand, Oracle Sales & Service Cloud, and SFDC. ■ Databases: MySQL, MSSQL, Oracle, D132 • Operating Systems: Windows Project Experience Speridian Technologies Client: City of Honolulu Role: Integration Architect Project Duration: March 2024 to Present Location: Honolulu, HI Technologies/Skills Used: Java, Apex, and SOQL Summary: Implement the Clariti system, built on SFDC, for the City of Honolulu to iI prove permitting, licensing, inspections, and other City processes. Responsibilities: ■ Create and maintain the Technical Design Documentation (TDD) files for Integrations with Clariti. ■ Review various integrations design and implementation syncing data with Clariti. • Develop Java integration to bring violation data into Clariti from an external system on a schedule. ■ Configuration for SFDC hosted integrations. www.speridian.com 285 Ol Oct 2024 5speridian TECHNOLOGIES ■ Develop integrations with custom CIS layers into Clariti. ■ Research and provide cloud data/file hosting options with pros/cons for use with Clariti. Customer/Client: Gehr Power Systems Role: CX CRM Administrator, Architect, and Developer Project Duration: September 2019 to July, 2021 Location: Los Angeles, California Technologies/Skills Used: Java, PHP, Groovy Script, CTI, AJAX, JavaScript, HTML, and :SS Summary: Implemented Oracle Sales and Service Cloud solution for Gehr Power Systems for sales and management staff. This includes five integration points between EBS and CRM as well as a custom CTI solution for click to dial functionality. Responsibilities: ■ Developed embedded media toolbar for CTI functionality using PHP, HTML, JavaScript, and CSS. ■ Developed multiple Groovy Script triggers and validations per business requirements. • Developed reports and dashboards for sales order history and call analysis. • Created custom objects, custom fields, custom formulas, workflows, and automated report delivery agents per business requirements. ■ Integration with Oracle EBS for Customer, Contact, Sales Order History, Inventory, and Lead data points. Customer/Client: Gehr Power Systems Role: CX Administrator &Developer Project Duration: 6 months Location: Los Angeles, California Technologies/Skills Used: Groovy Script, Node js, MySQL, JavaScript, Ajax, HTML, and CSS Summary: Implemented Select, Price, and Quote (SPQ) solution embedded in Oracle Sales and Service Cloud CRM interfacing with EBS for quote and order management. • Design MySQL database to handle users, roles, quotes/orders, quote/order revisions to support quote and order functionality. www.speridian.com 286 Ol Oct 2024 Ssperidian TECHNOLOGIES • Create custom objects to represent quote/order records in CRM for ease of reporting. • Implement quote and order flow through various approval and EBS data update processes including notification of pending tasks. ■ Develop end user UI with HTML, JavaScript with functionality specific to the logged in user role(s). • Implement SSO functionality between CRM and SPQ. Additional Oracle Sales and Service Cloud Customer /Client List • Axle Tech ■ Batesville ■ Bonnell Aluminum ■ Carling Industries ■ Central States ■ Chase Corp ■ Edward Levy ■ Ennovation Controls ■ EOI Service Company • Grote Industries ■ Hawkins Inc ■ Ramsey Industries ■ Reinforced Earth ■ Schenck ■ Teeters Floral ■ WSB Engineering Education • Institution Name /City /State /Country Degree /Certification Year Completed Field of Study ■ Idaho State University, Pocatello ID, US Bachelor's Degree in Computer Science from Idaho State University 2011 Computer Science Asir Amin -Integration Specialist SUMMARY: Skilled Salesforce and Odoo Technical Consultant with hands-on experience in implementing and customizing ERP systems, integrating Salesforce with various platforms, and developing bespoke solutions using modern tools and technologies. www.speridian.com 287 Ol Oct 2024 5speridian TECHNOLOGIES Has a strong foundation in Jitterbit Cloud, Python, Apex, and JavaScript, alongside comprehensive expertise in CRM and ERP systems. Proven track record of delivering high -quality, scalable solutions for clients across diverse industries, ranging from human resource management systems to financial and tax integrations. Skills: ■ Jitterbit Cloud /Design Studio ■ Odoo ERP ■ RDBMS ■ Salesforce ■ Jitterbit Scripting ■ Python ■ Apex ■ Javascript ■ XML ■ Xpath Query ■ APIS ■ RDBMS ■ ERP ■ Amazon Connect ■ Amazon Simple Notification Service Education: ■ Bachelors in Computer Science - PAF-KIET - Ol/2018-12/2021 Certifications: ■ Copado Certified Fundamentals -1 (07/2023) ■ Salesforce Certified Associate (04/2023) ■ Salesforce Certified Platform App Builder (03/2023) ■ Jitterbit Certified Developer (01/2023) ■ Salesforce Certified Administrator (11/2022) ■ Salesforce Certified Platform Developer 1 (06/2022) ■ Udemy: Master Odoo Studio (09/2021) ■ Udemy: Odoo - Complete Master Class (09/2021) Work Experience: Speridian Technologies 09/2023 -Present Nespon Solutions 05/2023 - 09/2023 Salesforce Developer www.speridian.com 288 Ol Oct 2024 Ssperidian TECHNOLOGIES Achievements/I asks: Working on OneForce - It is complete custom solution for Human Resource Information System, Tools Used: LWC, experience cloud, apex (Synchronous & Asynchronous), SFDC platform. Speridian Technologies 03/2022 - 04/2023 Associate Software Engineer -Salesforce Achievements/Tasks0 ■ Emaar: Worked as a support to Integrate Emaar's Salesforce instance with Oracle through OIC to maintain their financials in their ERP. ■ Tourism Council of Bhutan: Service Cloud Implementation to handle cases of their customers, through Emaikto-case and Web -to -case. ■ EngroCorp: Integrated SalesforcetoSAP using SQL asthemiddleware.Jitterbit Harmony was used as the integration platform. ■ MoodMedia: An issue came up during bulk operations, resolved that by changing the architecture to Batch Apex. ■ Complex R&Ds: Created Dynamic LWC Datatable that can work on any object's record page. Integrated AWS Connect, AWS Simple Notification Service with Salesforce Affinity Business Suite 05/2021 -Present Team Lead - Odoo Affinity Business Suite Implements Odoo ERP for difference scale of businesses. Achievements/Tasks ■ FBR Fiscal Software integration, Daraz Integration, eBay Integration, etc. with Odoo. ■ Withholding Tax Customization. ■ Global / Scheme discounts on Sale / Purchase and reflecting in Journal Entries to maintain financials. ■ Creating and customizing Modules. ■ ERP Customizations for different companies: (Airlift Pakistan, Salitex Clothing, Gerry's, Electropolymers Pvt. Ltd., Gorey International, Advance Telecom and many more). Ganesh Kumar Periyasamy- GIS Specialist Summary www.speridian.com 289 Ol Oct 2024 5speridian TECHNOLOGIES 15 years of experience in software development specialized in giving various solutions for financial systems, product forecasting, marketing analytics, health science, HR and Health Science systems. Skilled lead developer specialized in Advanced analytics programming, reporting, automation, Customer Intelligence, Marketing & Sales Analytics. Extensive knowledge on all stages of project life cycle including requirement analysis, program design, development, debugging & testing. Experience in data analysis, root cause analysis, risk management planning and implementation. Top notch service to business by making process improvements to increase productivity and value. Extensive experience in both Agile and waterfall methodology. Skills: SFDC Sales Cloud, Force.com Apex, Visual Force, SOAP, REST, Data Loader, LWC, Veeva CRM, Conga Composer, Docusign Dev Tool: Visual Studio Code, Developer Console Languages: VB.NET, C#.NET, VBA Web Technologies: ASP.N ET (5), ASP, Web Services, XM L, Html, JavaScript, CSS, AJAX, SharePoint online Databases: SQL Server 2012 Reporting Tool: SAS EG, BO Web Intelligence Rich Client, Crystal Reports 10, XCelsius Testing Tool: Selenium 3.0 Work Experience ■ Speridian Technologies, LLC (Jan 2023 -current) ■ Tech Mahindra Limited (22-SEP-2021 - 2023) ■ Accenture Solutions Private Limited (21-AUG-2020-30-AUG-2021) ■ Tata Consultancy Services Ltd (20-OCT-2010 to 29-MAY-2020) ■ Syntel Limited (11-AUG-2010 to 8-OCT-2010) ■ NonVerba Information Solutions Pvt Limited (14-JUW2007 to 10-AUG-2010) Projects Salesforce Sr Developer Jan 2022 -Current Albuquerque, NM Client: City of Bakersfield, City of Covina, City of San Marcos, RailPros Description: Worked as part of the delivery time for Salesforce permitting, licensing and inspection solutions for a number of clients over the last 18-months. Salesforce Solution Architect Sep 2021 - 2023 www.speridian.com 290 Ol Oct 2024 Ssperidian TECHNOLOGIES Tech Mahindra Limited, Chennai Client: Chevron Corporation, California, USA Project: IMPACT Re -Platform Initiative Description: Chevron's downstream operations manufacture and sell products such as fuels, lubricants, additives, and petrochemicals. Downstream processes are built with Microsoft dot net and classic salesforce. TechM is re-platforming the IMPACT module in salesforce lightning and the external supported systems integration done via Mulesoft. TechM is also responsible for leveraging Conga Composer and Docusign eSignature for automating sales contracts. Responsibilities: ■ Design technical architecture solutions that span multiple platforms and include integration and authentication across systems ■ Streamline all DS contracts and prioritize for Conga & Docusign automations ■ Manage Licenses, users and schedule calls with 3rd party vendors for better design. ■ Create & maintain Conga & Docusign templates according to business needs ■ Manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale ■ Articulate design considerations, trade-offs, benefits, and recommendations for technical architecture ■ Liaise and get support from the Global Delivery Group as well as from local support resources provided by the global team to set up effective team ■ Collaborate with Functional team to determine how best to implement solution (decisions around declarative vs programmatic vs AppExchange, etc.). ■ Analyze functional requirements and find solution through configurations ■ Guide team on integration with external system ■ Plan with DEVOPS team on deployment through Copado Salesforce Developer Lead Aug 2020 -Aug 2021 Accenture Solutions Private Ltd, Chennai Client: Foundation Medicine Inc., Massachusetts, USA Project: Sales Cloud integrated with Veeva CRM Description: FMI are committed to advancing patient care by offering a proven portfolio of comprehensive genomic profiling products that help physicians make more informed care decisions. www.speridian.com 291 Ol Oct 2024 5sperldian TECHNOLOGIES Through constant innovation in molecular insights, FMI dedicated to working with partners to deliver breakthroughs that improve outcomes for more individuals living with cancer and bringing them to routine cancer care every day. FMI foster a collaborative culture that motivates us to do best work and be a partner in every patient's journey. Responsibilities: ■ Analyze functional requirements and find solution through configurations ■ Research and give integration guidance for external system (MS Dynamics & LIMS) communications ■ Communicate with Veeva CRM to fix the design implications with salesforce ■ Communicate with Testers to decide strategically on prioritizing, forecasting, estimating test efforts ■ Communicate with onsite to update the daily status on the Jira tickets ■ Communicate with DEVOPS team to implement CICD pipeline according to FMI needs ■ Lead four -member DEV team and help them Develop, maintain and improve validation rules, custom workflows, Lightning Web Components (LWC), Sales cloud configurations, Apex customizations, Customs objects, CDC & Platform Events ■ Run PMD Source Code Analyzer and make sure the custom codes meet all the FMI standards ■ Make sure all the components are updated to GitHub Repository and deploy through Jenkins CICD pipeline once all the merge conflicts are resolved. ■ Make sure all the deployment credentials are well maintained in AWS Parameter Store Salesforce Developer Lead Dec 2019 -May 2020 Tata Consultancy Services Ltd, Chennai Client: Cummins Inc., Columbus, USA Project: Cumpass Description: Cumpass automates the ordering process, inventory management etc. and making it far much easier and quicker for the dealers as well as for the OEMs. This is created for easy and quick ordering of engines and its parts. TCS is migrating classic salesforce application into an advanced parts order management solution built with Lightning Web Components (LWC). This software digitalizes the process of ordering spare parts and helps OEMs to increase their aftermarket sales. www.speridian.com 292 Ol Oct 2024 Ssperidian TECHNOLOGIES It supports Automated Part Ordering Mechanism, Live Order Tracking, Custom Report for Sales Forecasting, Check -Out Mechanism, 3rd Party Address Validation, Inventory Management System Responsibilities: ■ Develop, maintain and improve validation rules, custom workflows, Lightning Web Components (LWC), Apex customizations, custom objects, fields, and formulas ■ Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and "how-to" assistance ■ Develop or review development of test protocols for testing application before user acceptance. Review test results and direct further development ■ Seek out ways to utilize SFDCto improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace ■ Proactively engage on continuous improvement efforts for application design, support, and practice development efforts ■ Provide recommendations on how to improve our Salesforce operational platform ■ Performing hands-on software development and testing Salesforce Developer Lead Feb 2018 -Nov 2019 Tata Consultancy Services Ltd, Chennai Client: The Home Depot, Atlanta, USA Project: Lead Management System Description: The Home Depot At -Home Services' (THD) Lead Management System (LMS) is a comprehensive, custom -designed management information system developed by THD totrackthe progress of installed home improvement projects. LMS enables the THD associate to track a lead from the initial customer contact (when the sales appointment is first scheduled) through the sale, credit processing, paperwork review, pre -installation inspection, material ordering, installation, collection of payment and post -completion service. In addition, LMS is integrated with THD's accounting systems. These functionalities are covered by many different applications such as Access Application, Siebel CRM, Sage CRM, Custom built web application and enterprise application. The Home Depot Management view is to transform all these application to salesforce as one single maintainable application. www.speridian.com 293 Ol Oct 2024 Ssperidian TECHNOLOGIES Responsibilities: ■ Consolidating requirements and documenting for client's approval ■ Coordinate with offshore for KT on existing system and how the new system should be ■ Extracting business logic from existing DOTNET & SQL legacy application ■ Document business logic and create migration plan upon client approval ■ Estimating efforts required for the various phases of SDLC ■ Solution Design (Data Model and UI) ■ Application configuration - Building user interface, implementing business logic using workflows, validations & approval processes, data monitoring & management, security settings, Reports, Dashboards, User management. ■ Validating Test Cases and other deliverables such as Design Documents, Configuration workbook, Deployment check -lists etc., User manuals etc., ■ Preparation of unit test plan and test execution. ■ Creating Reports, dashboards and analytical snapshots in Salesforce. ■ Implemented automated testing using Selenium, Junit Salesforce.Com Developer Feb 2017 -Dec 2017 Tata Consultancy Services Ltd, San Antonio Client: USAA, San Antonio, USA Project: Enterprise UDA Governance (E-UDAG) Description: Enterprise UDA Governance sets standards for UDAs and provides advice to increase business agility while enabling USAA to more effectively and efficiently achieve its mission and strategic priorities. UDA (User Developed Application) is a solution created to fulfill a business, financial, or operational need on a recurring basis, developed and/or supported outside the IT environment. UDA Governance has developed a Salesforce application for maintaining UDA information with dashboards to provide insight about UDAs. These dashboards are designed to be an easy to read, graphical representation of current status and historical trends of key performance indicators around cataloged UDAs. To provide valuable metrics and reporting, UDA Governance has elected to publish critical reports. Governance Team needed a UDA Catalog review tool to enforce the users follow the UDA standards. Responsibilities: ■ Led offshore team of 4 members supporting from Hyderabad and Chennai www.speridian.com 294 Ol Oct 2024 5speridian TECHNOLOGIES ■ Coordinating with UDA Governance team and get the requirement to meet UDA Standards ■ Consolidating requirements and documenting for client's approval ■ Performing requirement analysis and estimating efforts required for the various phases of SDLC ■ Solution Design (Data Model and UI) ■ Application configuration - Building user interface, implementing business logic using workflows, validations & approval processes, data monitoring & management, security settings, Reports, Dashboards, User management. ■ Preparing Test Cases and other deliverables such as Design Documents, Configuration workbook, Deployment check -lists etc., User manuals etc., ■ Preparation of unit test plan and test execution. ■ Creating Reports, dashboards and analytical snapshots in salesforce. ■ Developing modules which are heavily critical and needs more client interaction. ■ Worked on pilot version for lightning implementations. ■ Demoed Sales Cloud and Marketing Cloud to the customers to implement the saleforce.com standard features. Lead Software Developer Jul 2015 -Jan 2017 Tata Consultancy Services Ltd, San Antonio Client: USAA, San Antonio, USA Project: Digital Content Publishing Environment: Visual Studio 2015, SQL Server 2012 Lead Software Developer Mar 2014 -Jun 2015 Tata Consultancy Services Ltd, San Antonio Client: USAA, San Antonio, USA Project: RC3 Environment: SQL Server 2008 R2, Visual Studio 2012 Lead Software Developer Nov 2012 -Mar 2014 Tata Consultancy Services Ltd, San Antonio/Chennai Client: USAA, San Antonio, USA Project: Financial advisory and solutions group reporting Environment: SAS EG 4.1, VBA macro www.speridian.com 295 Ol Oct 2024 Ssperidian TECHNOLOGIES Bo Developer Aug 2011 - Nov 2012 Tata Consultancy Services Ltd, Chennai Client: USAA, San Antonio, USA Project: Employee performance tracking Environment: SAP BO 4.0 - WEBi SaaS Developer Oct 2010 -Aug 2011 Tata Consultancy Services Ltd, Chennai Client: USAA, San Antonio, USA Project: Line of business planning and forecasting Environment: SAS EG 4.1 .Net Developer Jul 2007 -Aug 2010 Nonverba Information Solutions, Chennai Environment: Visual Studio 2005, VB.NET, ASP.NET2.0, SQL Server 2000, IIS 6.0 Role: Developer Client: Liverpool Football Club, London, UK Project4: E-Securus Period: Apr 2009 -Aug 2010 Client: NONVERBA INFORMATION SOLUTIONS, CHENNAI Product3: Business Continuity Management Cloud Period: Nov 2008 -Mar 2009 Client: Pinnacle Mortgage Ltd, UK Project2: LsH -Less Stress Home sales Period: Mar 2008 -Oct 2008 Client: Land Securities, UK Projectl: Supplier Evaluation and Management System Period: Jul 2007 -Feb 2008 Certifications www.speridian.com 296 Ol Oct 2024 5spereidian TECHNOLOGIES ■ Base SAS Certified Programmer ■ Salesforce Certified Platform Developer ■ Salesforce Certified Administrator ■ Veeva CRM Associate White Belt Education ■ B.E, K.L.N College of Engineering, Madurai. India. MAY 2004 ■ Computer Science & Engineering with 71.25% - Affiliated to Madurai Kamaraj University John Povall- Data Conversion Architect Summary Passionate, responsible, and committed software engineer with over 25 years' experience designing, implementing and adapting technically sophisticated online web applications using varied technologies. ■ Enterprise Cloud CRM Technical Architect for the last 12 years for a broad spectrum of clients from government agencies to Fortune 500 companies. ■ Effective manager of offshore and onshore teams. A track record of mastering new technologies to lead clients' successful switch to updated modern platforms. A valuable member of software development teams that fulfill multiple roles. ■ A Senior Architect with successful implementations of CRM, ERP, SFA, and Payroll, including fully integrated cloud deployments. Education ■ Delta State University Cleveland, MS o Master of Business Administration (M.B.A.), Computer Information Systems o Bachelor of Business Administration (B.B.A.), Computer Information Systems Technical Proficiencies and Skills Languages: Software: Databases: www.speridian.com 297 Ol Oct 2024 Ssperldian TECHNOLOGIES ■ Apex ■ Oracle Service Cloud ■ Oracle Autonomous ■ Visual Basic.NET ■ Salesforce ■ MS SQL Server 6.5 - ■ C# ■ Clariti 2019 ■ PHP ■ Oracle Intelligent ■ MySQL, ■ JavaScript Advisor ■ DB400 ■ SQL ■ Informatica Cloud ■ RPG and CL ■ Oracle Field Service ■ ServiceNow ■ J.D.Edwards World A8.1 ■ Pega 5.4 with CPM framework Professional Experience Speridian / Helix Business Solutions, Memphis, TN 2011-present Senior Integration Consultant ■ Responsible for the technical analysis and the technical delivery of multiple complex and ■ multi -level projects. ■ Participated in discovery interviews to capture technical requirements ■ Successfully implemented more than 60 projects as a Senior Programmer and/or technical architect for a broad spectrum of clients from government agencies to Fortune 500 companies. ■ Designed Integrations Tor projects that improved the efficiencyofthe customer service experience, saved money, and increased customer satisfaction. ■ Led and mentored onshore and offshore team members to deliver quality code on time ■ Performed data conversion for Clariti projects for municipalities. ■ Designed and wrote reusable customer facing and integration applications which have been used in several projects IBM /The Service Master Company, Memphis, TN 2005-2011 IT Specialist -Programmer -Analyst ■ Worked as Application Development Manager providing maintenance and support, ■ adapting as needs changed over the years. ■ Acted as a source of knowledge and stabilitywhen Service Master was acquired by IBM. www.speridian.com 298 Ol Oct 2024 5speridian TECHNOLOGIES ■ Led knowledge transfer of I ruGreen LandCare applications to IBM resources offshore. Ali Raza Rizvi- Migration Developer Summary ■ Experienced and result -focused data management professional, proficient at paying attention to details and performing data modeling. Capable of analyzing data for business, researching market trends, and performing the ETL process for database management systems, specializes in Master Data Management MDM and directly responsible for successful delivery of technical solutions. ■ Extensive experience of building up Master Data Management, Initiate Meta data management, data stewardship, data quality, Data governance, Master Dataflow and BI reporting systems. ■ Expertise in Data modeling for Data Warehouse/Data Mart development, Data Analysis for Online Transaction Processing and Data Warehousing /Business Intelligence applications. ■ Expertise in extract, transform and load (ETL) data from different sources using I nformatica. ■ Manage ETL processes to ensure timely and accurate data integration. ■ Hands on experience with development in Microsoft.Net Framework, C# and VB.Net, database applications in MS SQL Server, Oracle, MySQL and MemSQL. ■ Created, documented, and maintained logical and physical database models in compliance with enterprise standards and maintained corporate metadata definitions for enterprise datastores within a metadata repository. ■ Well versed with entire development life cycle and have facilitated agile practices. ■ A versatile team player with an adept at building strong working relationships with the team and management. Projects Highlights City of Covina - Clanti (May 2023 -Till Date) Description: Software solution for permitting and licensing purposes in state and local governments. Responsibilities: ■ Design the overall architecture of the project. ■ Worked on Data migration from legacy system using Talend Studio. ■ Worked on different Data Integrations using MuleSoft. www.speridian.com 299 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Utilized the Clariti managed package. ■ The process of granting permits and licenses is streamlined, resulting in expedited workflows. ■ Developed interconnected flows for the submission of various permit applications. ■ These flows are integrated with the Clariti managed Templates Functionality, allowing for the generation of fees, documents, and inspection records. Role: Senior Technical Lead Bakersfield - Clariti � Government and 2023 - Till Date) Experience cloud implementation (July Description: Software solution for permitting and licensing purposes in state and local governments. Responsibilities: ■ Lead Salesforce data management and migration projects helping fast growing middle market companies with their data strategy and execution. ■ Understand clients' business, functional and informational needs to translate into data requirements. ■ Partner with solution and technical architects on medium to large scale projects for middle market clients ■ Conduct discovery and design workshops to create data requirements, user stories and work with implementation team to execute on plan. ■ Ensure project success through to completion. Role: Senior Technical Lead Siebel Customer Relationship Management - ABL (Apr 2021 -Dec 2023) Technologies Used: Oracle Data Integrator, Oracle 19C, Siebel UCM, .NET web - services, RESTAPIs Description: The application consists of contact specific views related to banking and institutional business. It captures contact information that can be used to understand customer value as well as to offer additional products. Siebel Finance base captures customer asset and liabilities information. These assets and liabilities data can help relationship manager in recommending additional product for customer. Responsibilities: ■ Lead the MDM team to ensure smooth data traversing from client's different data source systems to SIEBLE CRM. ■ Ensure the delivery of project on time with undersigned changes. www.speridian.com 300 Ol Oct 2024 5spereidian TECHNOLOGIES ■ Facilitate request for adds/changes to the MDM subject areas. ■ Oversaw the continued development and implementation of processes and procedures for data quality standards and data governance standards. Commission Management System (December 2021 - TIII Date) Technologies Used: Informatica, .NET Core, .NET Web Services, Angular, OTBI, ICM Description: The incentive calculations and related processes (Tax Calculations, Dispute Management, Payment and Policy Change Approvals and Manual Corrections) for Jazz's Dealers and Commercial Employees are implemented. Compensation Plans are calculated based on business requirements for each group. Responsibilities: ■ Lead the different teams of Reporting, Middleware, ICM and ETL to 'ensure smooth data traversing from client's different data source systems to Oracle ICM. ■ Responsible for team management, monitoring, reporting and proper and timely project execution. ■ Oversaw the continued development and implementation of processes and procedures. ■ •Worked in close partnership with cross -functional teams and management. 55&C Evoly (September 2016 till April 2021) Technologies Used: Informatica, JAVA, AWStyeb-services, .NET, Docker Description: A comprehensive, cloud -based, end -to -end accounting solution for financial institutions that integrates and automates all risk and finance processes relating to a loan portfolio, from data capture to back -end reporting and analytics. Responsibilities: ■ Lead the MDM team to ensure targets and metrics are achieved. ■ Facilitate request for adds/changes to the MDM subject areas. ■ Identify and manage data cleanup projects to improve data accuracy. ■ Ensured metrics and audit processes are available to the organization that validates the accuracy of data captured within enterprise architecture. ■ Oversaw the continued development and implementation of processes and procedures for data quality standards and data governance standards. CubeX (June 2015 till August 2016) www.speridian.com 301 Ol Oct 2024 5sperldian TECHNOLOGIES Technologies Used: Informatica, Microsoft .NET framework, MS SQL Server Description: In house implementation of data warehouse to hold organization data along with critical information related to customer base and finances. Responsibilities: ■ Established and maintained comprehensive data model documentation including detailed descriptions of business entities, attributes, and data relationships. ■ Developed mapping spreadsheets for (ETL) team with source to target data mapping with physical naming standards, data types, volumetric, domain definitions, and corporate meta -data definitions. ■ Used forward engineering to create a Physical Data Model with DDL that best suits the requirements from the Logical Data Model ■ Extracted data from the databases (Oracle and SQL Server, FLAT FILES) using Informatica to load it into a single data warehouse repository. X-Recruitment (January 2014 till May 2015) Technologies Used:.NET, ASP.NET, MVC, jQuery, MS SQL Server Description: This system is designed to automate and facilitate the processes involved in finding, assessing, interviewing, and hiring new personnel. It provides full candidate management from application to compile assessment criteria for positions, scheduling of interviews, generation of package and integration with the organization's human resources management. Responsibilities: ■ Developed the Admin and Assessment modules. ■ Implemented solution for finding the relevant candidate from different channels. ■ End to end deployment and in-house support. Compliance and Taxation Management System (July 2013 till December 20131 Technologies Used:.NET, ASP.NET, MVC, jQuery, MS SQL Server Description: This system provides a common framework and an integrated approach to manage all compliance requirements faced by an organization. It enables companies to manage local as well as international compliances. Integrated with tax management system that helps to set and manage tax calculation and meet the tax requirements. Responsibilities: www.speridian.com 302 Ol Oct 2024 Ssperidian TECHNOLOGIES Responsible for managing team of developers, requirement gathering, tasks creation, allocation of resources, handling changing priorities, communication with the management & technical team, work closely with business stakeholders, product management, and software development team to deliver features to clients. X-Procurement (February 2011 till dune 2013) Technologies Used:.NET, ASP.NET, MVC, jQuery, MS SQL Server Description: X-Procurement supports, automates, and standardizes all stages of the indirect purchasing and procurement cycle from requisitioning to paying vendors. These include the initial identification of a need for products and services, expenditure approval, electronic data and information exchange with suppliers, goods delivery, expediting and inspection, invoice matching and payment settlement. Responsibilities: ■ Responsible for development of Purchase system and Invoice generation. ■ Responsible for designing and development of payment settlement. Technical Skills ■ ETL Tool: Informatics 10.2-10.4, Oracle ODI 12c, Talend Studio 8 ■ Databases: SQL Server 2008 -2014, Oracle 19C, Memsql, PostgreSQL ■ Tools: Microsoft Visual Studio 2005 - 2019, VSCode, IntelliJ; ■ Languages: C#, ASP.Net, Visual Basic.NET, Visual Basic 6, JAVA, ■ Reporting Tool: Microsoft Power BI ■ Version Control: GIT/SVN/TFS ■ Application Servers: IIS, Apache ■ Scripting: Shell, JavaScript, JQuery, VBScript ■ Cl Tool: TeamCity Education Bachelors in computer science (BSCS), Newports Institute of Communications and Economics, Karachi (2006) Certifications ■ Salesforce Certified Administrator ■ Exam 70-515: Developing ASP.NET MVC 4 Web Applications ■ Exam 70-480: Programming in HTMLS with JavaScript and CSS3 www.speridian.com 303 Ol Oct 2024 5sperideian TECHNOLOGIES Syeda Anusha Nadeem- Data Migration Specialist Summary ■ Serving as a Software Engineer, extremely motivated to constantly develop my skills and grow professionally. Having experience working on AWS Cloud and IOT based projects. Having knowledge and experience working on NodeJS, Appsync, GraphQL. Also worked on Test Automation Project, developed automated test cases of mobile Apps projects and maintaining them according to new updates. Hands on experience on Selenium and Appium. Experienced on Requirement gathering along with client interaction, Test plan, Test case Development and Test Case Execution as well as have a decent experience on Development side as well. Worked on developing the framework for automation testing and also on API testing. ■ 5+ years of Professional experience, with good understanding of SDLC. ■ Good understanding of AWS Cloud formation development. ■ Experienced on developing AWS Cloud framework using AppSync, GraphQL. ■ Experience of test case development manual as well automated test cases. ■ Experienced on Jira, Trello. Using Jira for running automated test cases. ■ Good understanding of requirement gathering /analysis & Business Processes. ■ Expertise in performing End to End Test Management, project coordination and defect management & tracking. ■ Collaborating with developers and team leaders to develop effective test plans and strategies. ■ Expertise in client communication and development team for production implementation. ■ Work on different programming languages such as JavaScript, Node JS, Dot NET. Php, Python. ■ Hands-on experience with automated testing tools and experience working with Appium, Selenium, Cypress, API Testing tools (Postman and Swagger). Learning new tool for automation such as Eggplant. ■ Good understanding of development the framework from scratch using Selenium (Java/C#). ■ Good understanding of POM. ■ Certified Jira Administrator. ■ Salesforce Certified Administrator ■ Platform Developer I Certified Work Experience Speridian Technologies (March 2021-Present) www.speridian.com 304 Ol Oct 2024 Ssperidian TECHNOLOGIES City of Brisbane & City of Covina -Data Migration Specialist (using Salesforce and Talend) - (Aug 2024 - Present) Roles and Responsibilities: ■ Responsible for uploading and managing bulk data transfers into Salesforce UAT (User Acceptance Testing) and Production environments. ■ Utilized Talend as the primary ETL (Extract, Transform, Load) tool to streamline the data integration process. ■ Collaborated with stakeholders to ensure data accuracy, integrity, and compliance during migration. ■ Performed data validation, transformation, and cleansing prior to loading into Salesforce. ■ Monitored and troubleshoot data migration processes to ensure successful completion. ■ Managed migration timelines to minimize downtime and disruption to business operations. ■ Ensured proper documentation and reporting of all data migration activities for auditing and tracking purposes. City and County of Ffonolulu -Clariti (May 2024 -Aug 2024) Roles and Responsibilities: Collaborating as a Salesforce Technical Consultant to automate Permitting. and Licensing processes using Clariti. Implementing Salesforce Flows, LWC and Apex to automate specific business functionalities. Aprilare WIFI Dehumidifier Automation (IOT Based Project) - (Aug 2023 -May 2024) Technologies used:.Net, Node J59 TypeScript, Appium, Jira X-ray Roles and Responsibilities: This is an IOT based project which has a WIFI Dehumidifier that controls the, humidity, aiI cleaning, etc. This project is the extended version of the framework for Aprilare Thermostat End to End Automation that I have built in 2021 for the same client. They introduced their new device called WIFI Dehumidifier. I have added this device in the framework and created building blocks accordingly. It has its mobile APP as well both on android and IOS. The project is to have an automation test framework through which an automation testing should be perform on it and validates the connection between the WIFI Dehumidifier device and Mobile APP along with the validation of M QTT. www.speridian.com 305 Ol Oct 2024 5speridian TECHNOLOGIES ■ Developed automated test of Aprilare Android App, IOS App, MQ I I and Device (API integration testing) ■ Integrated Jira's plugin X-ray with framework and run test execution from it ■ Bug tracking via Jira ■ Complete execution report shows on Jira execution Tickets. ■ Add logger in Jira report failed test cases that shows the difference between expected and actual result. ■ Shown the reason of failure in Jira execution comments. ■ Swagger API Testing that test the Device working. ■ Mobile APP testing both on Android and IOS is done with APPIUM. ■ Kanban isfollowing, dailystand-up also held with clientto discussthe and show the progress of the project. ■ Worked on Node JS for framework development and integration with APPIUM. ■ For swagger API testing, Dot Net is used. ■ Used GIT for version controlling. MultiFamilty -Spectrum (October 2021-November 2022) Technologies Used: AWS, NodeJS Responsibilities: This is an IOT based project which has both Bluetooth and WIFI operations involved for operating a lock. Users can operate their home, offices or shops etc. locks by using mobile application It manages the lock system on the entire building. Mobile application connects with AWS Cloud to perform operations. We have used AWS IOT platform to build infrastructure for this platform. Architecture that been used is a server less architecture and platform is AWS for all the services. ■ Worked on creating the AWS Lambdas in cloud formation template. ■ Creating the business logics of the operations in the form of Facades, Services and Repositories. ■ Creating the cloud formation templates and lambdas including their AWS Resolvers and Data -Sources. ■ Maintaining the DB Schema according to the different modules. ■ Creating multiple AppSync APIs according to the business logic. ■ Designing GraphQL Schema. ■ Creating complex DB Queries and Mutations. ■ Designing the flow of the API/Lambda before implementation in the form of Sequence Diagram, Class Diagram, Implementing Document. ■ Perform the unit testing at developing end as well using Jasmine scripting. ■ Deploy the APIs work on the AWS Pipeline. ■ Testing the AppSync APIs on AWS cloud after deployment. ■ Maintaining the status of the work on JIRA ticket board. ■ Used BitBucket &GIT Hub for version controlling and release management. www.speridian.com 306 01 Oct 2024 5sperldian TECHNOLOGIES Ramsha Agha - QA Testing analyst Summary ■ Experienced Functional Consultant with around 3.5 years of experience in the requirement, analysis, design, development, and execution of web applications ■ Excellent knowledge of GUI design using Bootstrap ■ Excellent capability to explore, learn and understand newer business domains and technical specifications to manage workflows or web application ■ Good cloud services experience with Microsoft Azure ■ Drove efforts for maintaining software development best practices adhering to company standards Projects Highlights Engro Payment Integration Technologies Used: Salesforce Administration; Azure DevOps, Postman Description: Engro is taking steps to improve its payment system to better serve our customers. Currently, customers can only pay from their available balance. Our goal is to enable customers to make payments through banks and add funds through bank transactions. This will offer greater convenience and flexibility to our users in managing their finances within our platform. Responsibilities: ■ Worked as a Salesforce BA/QA and was involved in requirement gathering with clients. ■ Understanding respective change request requirements. ■ Collaboration with the team to understand the complete flow of the system. ■ Create project documents and process flow diagrams. ■ Conduct meeting with leads, and managers and explains to them issue and observation. ■ Attend project meetings and provide input. ■ Record and share meeting summaries. ■ Develop user stories from requirements. ■ Write detailed test cases. ■ Verify system functionality. ■ Report issues in logical implementation. www.speridian.com 307 Ol Oct 2024 5speridian TECHNOLOGIES Vermont Department of Financial Regulation (DFR) Paid Sick Leave Grant Application Technologies Used: Salesforce Administration, Salesforce OmnlStudlUp Azure DevOps, Lambda Test Description: The State of Vermont (SOV), Department of Financial Regulation (DFR), seeks to build a Salesforce application for receiving, reviewing, and approving grants for small businesses to cover paid sick leave for their employees. Responsibilities: ■ Understanding respective change request requirements. ■ Worked as a Salesforce QA and was involved in requirement gathering with clients. ■ Report issues in logical implementation. ■ Collaboration with the team to understand the complete flow of the system. ■ Conduct meeting with leads, and managers and explains to them issue and observation. ■ Check responsive pages for mobile applications using Lambda. ■ Plan and estimate projects and report hours to administration for billing. Pronet -Sprinklr Implementation Technologies Used: Zoom, OneNote Description: Sprinklr-based Sprinklr allows brands to manually associate a Sprinklr Audience with CRM entries based on email on fields and information defined by the brand. These data points can be an email address, address, account number, or other information that uniquely identifies a user. Responsibilities: ■ Engage in professional and courteous communication with clients, actively listening to their concerns and inquiries while providing timely and accurate responses. ■ Conduct thorough assessments to understand client needs, objectives, and desired outcomes, ensuring all requirements are clearly documented and understood by all stakeholders. ■ Schedule and coordinate meetings and conference calls with clients, internal teams, and relevant stakeholders, ensuring availability, clarity of purpose, and adherence to agreed -upon agendas and timelines. Silverline - MHP phase 2(Broker Portal) and 4(Provider Portal) www.speridian.com 308 Ol Oct 2024 Ssperidian TECHNOLOGIES Technologies Used: Salesforce Administration, Salesforce OmniStudio, Azure DevOps, Lambda Test Description: Over more than 30 years, MetroPlus Health Plan has built a reputation for providing access to affordable, quality health care to residents of New York City. A wholly -owned subsidiary of NYC Health + Hospitals, the largest municipal health system in the United States, MetroPlusHealth is the plan of choice for over half a million New Yorkers. In addition to Medicaid Managed Care, MetroPlusHealth offers dozens of quality health plans, including Child Health Plus; several Medicare Plans; a Medicaid Special Needs Plan (SNP) for people with HIV and their families; a Long -Term Managed Care Plan; MetroPlusHealth Gold, a plan exclusively for New York City employees; HARP plans, and nearly 100 NY State of Health Marketpliace products, including the Essential Plans. So, we made the project in Salesforce and Broker Portal. Responsibilities: ■ Understanding respective change request requirements. ■ Participated in Scrum meetings, reviews, and developed test scenarios. ■ Creating and raising the issues or bugs if there are. ■ Collaboration with the team to understand the complete flow of the system. ■ Writing test cases, executing the tickets and adding them to complete test documentation (Screenshot). ■ Executed build and regression testing on different portals, sales apps, and reporting issues. ■ Managing tasks on Azure Technical Skills ■ Programming Languages: C++, JavaScript, PHP 5.0 ■ Web Server Technologies: MVC ■ Web Client Technologies: jQuery, Bootstrap, HTML, CSS ■ RDBMS/DBMS: SQL Server 2018, MySQL, ■ Operating System: Windows ■ Others: Visual Studio 2019, ERD Education ■ Bachelor in Computer Science (BSCS), Igra University, Karachi ■ Intermediate (Pre -Medical), Govt. Girls Higher Secondary School Kandhkot, Kashmore ■ Matriculation (Science), Govt. Girls Higher Secondary School Kandhkot, Kashmore Certifications www.speridian.com 309 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Salesforce Marketing Cloud Administrator ■ Salesforce Administrator Certified ■ Salesforce OmhiStudio Consultant Certified ■ ICEESST ■ Ecompetencia ■ Appreciation Certificate Syeda Mahnoor- QA Testing Lead Summary Around 3 years of working experience under the capacity of QA Manual/ Automation in different domains of CRM, NPO and Banking apps. Have a good understanding of the project lifecycle. Hands on testing experience on Salesforce Administration and Sales Cloud domain. Hands on in automation testing. In multiple projects acted as a QA and BA as well. Projects Highlights City of San Marcos (December 2023 - To Date) Organization: Speridian Technologies Technologies Used: Salesforce, Clariti, An Description: This is Clariti project. The City of San Marcos currently handles their permitting, licensing and other community development services as manual paper application process and wanted to develop electronic process to support developers and the public in their interactions for county services. Clariti to act as a comprehensive system that can accept input, organize, process and track development related permits, cases and entitlements through the entire development process. Responsibilities: ■ Testing of each story once the ticket is turned into QA. ■ Making sure the product id bug free. ■ Regression testing, smoke testing. ■ Daily Scrum - Discussion and understanding about current and new modules. ■ Testing of each process and module. ■ Execution of Stories and attaching of its screenshots in ADO. ■ Raising Bugs and reporting it on ADO. www.speridian.com 310 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Making the developer to understand the bugs. ■ Give suggestions to dev team City of Covina (June 2023 - To Date) Organization: Speridian Technologies Technologies Used: Salesforce, Clariti, Agile Accelerator. Description: This is Clariti project. The City of Covina currently handles their permitting, licensing and other community development services as manual paper application process and wanted to develop electronic process to support developers and the public in their interactions for county services. Responsibilities: ■ Testing of each story once the ticket is turned into QA. ■ Making sure the product id bug free. ■ Regression testing, smoke testing. ■ Daily Scrum - Discussion and understanding about current and new modules. ■ Testing of each process and module. ■ Execution of Stories and attaching of its screenshots in ADO. ■ Raising Bugs and reporting it on ADO. ■ Making the developer to understand the bugs. ■ Give suggestions to dev team SoVT OKTA (April 2023 - To Date) Organization: Speridian Technologies Technologies Used: Salesforce, OKTA, wireframes, ADO, Visio. Description: This project is phase 2 of SoVT project which has been developed, this project is based on the OKTA configuration within salesforce and different applications (internal or external salesforce) as per the requirement of the project. BA Responsibilities: ■ I am acting as Business Analyst as well as a Quality Assurance resource in this project. ■ Requirement gathering, Story writing, documentation. ■ Creation of wireframes, flowcharts. ■ Responding client and communication with client and team. ■ Demo with client. www.speridian.com 311 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Makes ADO updated. QA Responsibilities: ■ Testing of each story once the ticket is turned into QA. ■ Making sure the product id bug free. ■ Regression testing, smoke testing. ■ Daily Scrum - Discussion and understanding about current and new modules. ■ Testing of each process and module. ■ Execution of Stories and attaching of its screenshots in ADO. ■ Raising Bugs and reporting it on ADO. ■ Making the developer to understand the bugs. ■ Give suggestions to dev team SoVT Green Fields Org (January 2023 -April 2023) Organization: Speridian Technologies Technologies Used: Postman, ADO, Salesforce Description: This was the project was based to create new Salesforce data model is to facilitate Vermont's single-org strategy by providing a comprehensive view of the individual or business while maintaining privacy and compliance. We Built a new data model must cover the aspects below as part of the new build. Responsibilities: ■ Worked as SQA Engineer in this project, there were some part where I played a role of BA as well. ■ Conducted demos for each sprint. ■ Making developers and team to understand the requirements and flow of the project. ■ Created some Training documents for client to understand MuleSoft integration. ■ Integration testing on Postman. ■ Daily Scrum - Discussion and understanding about current and new modules. ■ Testing of each process and module. ■ Execution of Stories and attaching of its screenshots in ADO. ■ Raising Bugs and reporting it on ADO. ■ Making developers to understand the requirements. • Regression Testing of the modules. Emaar Financials Pakistan (August 2022 -December 2022) Organization: Speridian Technologies www.speridian.com 312 Ol Oct 2024 5speriedian TECHNOLOGIES Technologies Used: Salesforce, Jira Description: This was the project offered after we have completed Emaar Pakistan Phase 1. Emaar Pakistan is a subsidiary of the Dubai -based real estate development company Emaar Properties. The company develops residential and commercial projects in different parts of Pakistan, including Crescent Bay, Karachi and Canyon Views, Islamabad. As we have built Emaar Pakistan in previous phase which consist of Booking process, so in this phase we have built the Financial Module of the system which was consi wst of Receipts, Invoices, Payment Methods, Late Payment fees, Statement of Account different PDFs and integration with Oracle. Responsibilities: ■ Worked as Business Analyst and SQA Engineer in this project. ■ Requirement Gathering ■ Making developers and team to understand the requirements and flow of the project. ■ Story Writing ■ Role in this project was to test each module and flow of process of each module. ■ Daily Scrum - Discussion and understanding about current and new modules. ■ Testing of -each process and module. ■ Execution of Stories and attaching of its screenshots in Jira. ■ Raising Bugs and reporting it on Jira. ■ Making developers to understand the requirements. ■ Regression Testing of the modules. ■ Demo and training to Clients ■ Conducted sessions with client to have better understanding of the project ■ Documentation of the Project ■ Created Training document Emaar Pakistan (March 2022 -August 20221 ) rganization: Speridian Technologies Technologies Used: Salesforce, Jira Description: Emaar Pakistan is a subsidiary of the Dubai -based real estate development company Emaar Properties. The company develops residential and commercial projects in different parts of Pakistan, including Crescent Bay, Karachi and Canyon Views, Islamabad. We build Emaar Egypt Process and flow from Inventory Management till Booking procedure for Emaar Pakistan in Salesforce. Responsibilities: ■ I worked as Business Analyst and SQA Engineer in this project. www.speridian.com 313 Ol Oct 2024 5sperideian TECHNOLOGIES ■ Requirement Gathering ■ Making developers and team to understand the requirements and flow of the project. ■ Story Writing ■ Role in this project was to test each module and flow of process of each module. ■ Daily Scrum -Discussion and understanding about current and new modules. ■ Testing of each process and module. ■ Execution of Stories and attaching of its screenshots in Jira. ■ Raising Bugs and reporting it on Jira. ■ Making developers to understand the requirements. ■ Regression Testing of the modules. ■ Demo to Clients ■ Training to clients ■ Documentation of the Project ■ Created Training document Emaar Pakistan (February 2021 -September 2021) Organization: V4ldeas Technologies Used: IOS & Android, MBC.net, MBC frame work, .Net languages, PHP Description: It is a Canadian based company located in Canada. It Consist of four modules Membership, Events, Exhibition & Donation which provides its members or non - members an opportunity to register their Events, Exhibition or give donations that Client has created as well as provides a chance to be a member of particular membership. Responsibilities: ■ Role in this project was to test each module and flow of process of each module. ■ Testing of Registered Tickets, Cancelled Tickets, Refunded Tickets of each module & its pricing. ■ Online Registration Procedure. ■ Payment Methods: - Authorized.Net & Cheque. ■ Time Difference in Modules comparison with the different countries time. ■ User Interface Testing. ■ Seating Chart Testing & Exhibition Chart Testing. ■ Procedure of Members & Non - Members Testing. ■ Tax Involvement in Pricing. ■ Creating Scenarios & Test cases of each module and testing it. ■ Assigning Tasks to developers, taking follow up from developers, Sanity Testing & Regression Testing of each fixed bug then updating Jira. www.speridian.com 314 Ol Oct 2024 5speridian TECHNOLOGIES Emaar Pakistan (March 2022 - August 2022) Organization: v4ldeas Technologies Used: IOS &Android Description: This Application is a part of Ideas Registration Event which only register Events and take the feedback from the users & members. Responsibilities: ■ Test the UI of the Application. ■ Online Booking, Online Donation. ■ Testing the time estimation of the events that has been started or will going to be star. ■ Testing of Application through its CMS. ■ CMS Testing that includes the whole scenario of the application including its time estimation, images, accessibility, Alert messages, Map etc. ■ Feedback messages from users, members or clients. ■ Event's Notification. ■ Map's working. Technical Skills Tools: Postman, Lambda, Jira, Wireframes, Click - Up, GTMatrix, Slack, Azure DevOps Flowchart Maker online, Hands on Jmeter. Testing: Manual Testing, Postman Testing, Cross Browser, Testing, Positive &Negative Testing, Smoke Testing, Functional Testing, Regression Testing, Sanity Testing, Black Box Testing, System Testing, Ad - Hoc Testing. Education Bachelor of Computer Sciences (BSCS), Indus University, Karachi (2016 - 2020) Awards & Achievements ■ Selected in JENESYS program and visited to Japan, it was an educational as well as a professional trip. ■ Employee of the Month Certifications ■ Salesforce System Administrator ■ Salesforce Omni Studio ■ Salesforce Associate ■ Salesforce Sales Cloud www.speridian.com 315 Ol Oct 2024 5speridian TECHNOLOGIES Hassan- QA Testing Analyst Summary ■ A competent professional with over 4 years and 10 months of experience in Software Quality Assurance. Software Quality Assurance with 3 years and 10 months of experience in Manual Testing (Web, Desktop Application, Mobile (Android, IOS) Applications and 1 year of Automation Testing (Mobile:'Android') Applications. ■ Preparing Test planning, Test Scenarios, and Test Cases and execution of projects both manually and Automated using tools such as Selenium, and Appium with the help of Python Language. ■ ReporttheDefecttrackingand ManagementToolsusing JIRA,Asana,and Agile Accelerator. ■ Have a good understanding of the project Lifecycle. ■ Hands-on testing and QA Functional consultant experience on Salesforce. ■ Excellent grasp of standard quality assurance methodologies. ■ Hands-on experience in writing test plans and cases. ■ Performed regression & integration testing. ■ Clear concepts on defect/bug tracking process. ■ Good analytical and technical skills. ■ Hands-on testing and QA Functional consultant experience on Salesforce. Project Highlights :SD (Consumnes Community Services District) - Speridian Technologies (APR 2023 - INPROCESS) Technologies Used: Salesforce, Salesforce Agile Accelerator, GIS, Bluebeam Description: Cosumnes Community Services District (District) serves an estimated 205,000 south Sacramento County residents in a 157-square mile area. It is a regional agency that provides fire protection and emergency medical services for the cities of Elk Grove and Galt, as well as unincorporated areas of south Sacramento County. Its award -winning parks and recreation services - including the operation of more than 90 parks - operate exclusively within the Elk Grove community. Depending upon the service or activity you are performing or requesting, a permit or reservation may be required. Role & Responsibilities: ■ Worked as Salesforce QA Analytics in this project. ■ Understand the requirements and flow of the project. ■ Story Writing, Execution, and Reporting the Issues. www.speridian.com 316 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Role in this project was to test each module and the flow of process of each module. ■ Daily Scrum with Team - Discussion and understanding of current and new modules. • Testing %J each process and module. ■ Execution of Stories and attaching of their screenshots in Agile Accelerator. ■ Raising Bugs and reporting it on Accelerator. ■ Regression Testing of the modules. MHP (Metro Plus Health) -Speridian Technologies (OCT 2022 - FEB 2023) Technologies Used: Salesforce, JIRA(Tool) Description: MetroPlusHealth has helped the people of New York City get quality health care at little to no cost. MetroPlusHealth is the plan of choice for over ■ 675,000 New Yorkers and its commercial and government -sponsored plans meet the needs of individuals, families, and workforces. MetroPlusHealth is part of NYC Health + Hospitals, the nation's largest public health system. I tested Member Portal flow and different scenarios as well in Salesforce for MHP. Members can access the Member Portal, find doctors, specialists, and pharmacies, and view member benefits. Role &Responsibilities: ■ Worked as a Salesforce QA in this project. ■ Understand the requirements and flow of the project. ■ Story Writing. ■ Role in this project was to test each module and the flow of process of each module. ■ Daily Scrum - Discussion and understanding of current and new modules. ■ Testing of each process and module. ■ Execution of Stories and attaching of their screenshots in Jira. ■ Raising Bugs and reporting it on Jira. ■ Regression Testing of the modules. EMAAR Pakistan -Speridian Technologies (AUG 2022 - SEP 2022) Technologies Used: I JIRA(Tool) Description: Emaar Pakistan is a subsidiary of the Dubai -based real estate development company Emaar Properties. The company develops residential and commercial projects in different parts of Pakistan, including Crescent Bay, Karachi, and Canyon Views, Islamabad. We build the Emaar Egypt Process and flow from Inventory Management to Booking procedure for Emaar Pakistan in Salesforce. Role &Responsibilities: www.speridian.com 317 Ol Oct 2024 5speridian TECHNOLOGIES ■ Create user stories and test cases against each sprint item. ■ Perform functional and regression testing on assigned tasks/items ■ Raising Bugs and reporting it on Jira ■ Participation in Sprint Planning Meetings ■ Participating in production deployment smoke testing ■ Create training documents and train to client UBL Digital Bank Application (Module - V3) - Speridian Technologies (MAR 2022 - J U LY 2022) Technologies Used: Appium, Selenium, Appium Inspector, Appium Server, Python Description: UBL Digital is a finance mobile application that caters to your UBL digital banking needs. From the comfort of your Android devices, you can view all your deposits, credit card, and loan accounts with ease. Not to mention, you'll be able to effortlessly pay your mobile plans and utility bills here as well, With the UBL Digital app you can quickly locate UBL ATMs and branches that you can visit near your area and it also provides lots of other features. Role &Responsibilities: ■ Worked as a QA Automation for this project. ■ Daily Scrum - Understanding of new stories and discussion about the project's current situation. ■ Understanding of Stories and writing automation Script test cases according to requirements. ■ Execution of Test Script. ■ Communication with Developers and Manual testers through Slack. ■ Run Regression Testing of the modules on behalf of the requirement. ■ Raising Bugs and reporting it on JIRA. Udhaar Book (Digital Khata Book) Application -The MarketlQ. Inc (OCT 2019 2022) Technologies Used: Appium, Selenium, Appium Inspector, Appium Server, Python, Asana (Bug Tracking), MongoDB, Django, ID Wise Project Description: Udhaar Book is your Khata book, Cash book, Salary Book, Invoice Generator, Inventory manager (Stock), Staff Management, Easyload, Send &Received Money- all in one app. Udhaar app is the only application you need to help you focus on growing your business. Udhaar is 100% safe & secure. All your data is backed up so even if you lose your device, you never lose your data. www.speridian.com 318 Ol Oct 2024 5speridian TECHNOLOGIES Role at Responsibilities. ■ Worked as a Senior QA Manual &Automation Engineer on this project. ■ Daily Scrum - Understanding of new stories and discussion about the project's current situation. ■ Understanding of Stories and writing automation Script test cases according to requirements. ■ Execution of Test Script & Update the test script. ■ Communication with Developers and Other Team members through ■ Slack. ■ Run Regression Testing of the modules on behalf of the requirement & Before the app is released. ■ Raising Bugs and reporting it on Asana. ■ Training to CSR (Customer Service Represented). Roll- Powered by Unilever Application -The MarketlQ. Inc (APR 2019 -DEC 2020) Technologies Used: Odoo (Retail POS) CRM,,4sana (Bug Tracking), MongoDB, Django Description: Roll is the complete order inventory app platform for managing your stock in your retail store. With our easy -to -use app, order what you want, when you want from your trusted distributor or manufacturer. With Roll, you can order items within the Roll inventory app without waiting for the distributor to reach you. Through Roll, you can also trackyour order online and know the status of your order. Role &Responsibilities: ■ Worked as a Manual QA Engineer in this project. ■ Daily Scrum - Understanding of new stories and discussion about the projects current situation. ■ Understanding of Stories and Write Automation Script test cases according to it in requirements. ■ Execution of Test Script & Update the test script. ■ Communication with Developers and Other Team members through ■ Slack. ■ Run Regression Testing of the modules on behalf of the requirement & Before app is released. ■ Raising Bugs and reporting it on Asana. ■ Training to CSR (Customer Service Represented). TOKO (Online Store Builder) Application -The MarketlQ. Inc (OCT 2019 - FEB 2022) www.speridian.com 319 Ol Oct 2024 5speridian TECHNOLOGIES Technologies Used: Appium, Selenium, Appium Inspector, Appium Server, Python, Asana (Bug Tracking), MongoDB, Django Description: Toko is the fastest and easiest online shop builder in the world. Create your e-commerce website for FREE in just 1 minute. With Toko's product catalog (catalog) maker, you can easily create a beautiful online store for your business. In the Toko online app resolution products and Item pictures are available for free, so you can now promote your products on the web store and different social media apps such as WhatsApp Business, WhatsApp, Facebook, Instagram, Google, etc. Any business, commercial establishment aswell as individuals who are looking to start their online business, can build their e-commerce store on Toko. Role &Responsibilities: ■ Worked as a Senior QA Manual &Automation Engineer on this project. ■ Daily or weekly Scrum - Understanding of new stories and discussion about the project's current situation. ■ Understanding of Stories and writing automation Script Test Cases according to requirements. ■ Execution of Test Script &Update the test script. ■ Communication with Developers and Other Team members through ■ Slack. ■ Run Regression Testing of the modules on behalf of the requirement & Before the app is released. ■ Raising Bugs and reporting it on Asana. ■ Training to CSR (Customer Service Represented). OSCAR POS CRM System -The MarketlQ. Inc (OCT 2019 - FEB 2022) Technologies Used: Odoo, Asana (Bug Tracking, Spreadsheet Project Description: With Oscar POS access an integrated CRM dashboard and e-commerce platform that appeals to your customer's emotions. With Oscar cloud -based POS software manage your product catalog and engage customers via gift cards, loyalty programs, discount offers, and emails that keep them connected and updated. Role & Responsibilities: ■ Worked as a Manual QA Engineer in this project. ■ Understanding of Stories and writing test Scenarios and Test Cases according to Client requirements. ■ Communication with Developers and Other Team members through ■ Slack. www.speridian.com 320 Ol Oct 2024 Ssperidian TECHNOLOGIES ■ Run Smoke, Sanity & Regression Testing of the modules on behalf of the requirement & Before Live. ■ Raising Bugs and reporting it on Asana. Technical Skills ■ Programming Languages: Python ■ Web Client Technologies: HTML, CSS ■ RDBMS/DBMS: Mongo DB ■ Operating System: Windows ■ Source Control: Git, GitHub ■ Others: VS Code, Pycharm, Appium, Selenium, Asana, Salesforce Education ■ Bachelor of Information Technology (BSIT), Benazir Bhutto Shaheed Lyari University of Karachi (2015 - 2019). ■ Intermediate in Computer Science (CS), Govt. Degree Science and Commerce College, Karachi. (2012 - 2014) ■ Matric in Computer Science (CS), TCF Cowasjee Campus, Karachi (2012) Training ■ Cyber Security Certification in Speridian Academy. ■ Project Management (Agile Scrum) Course in Saylani. ■ Graphic Designing Course in Digi Skills. ■ Internship Certificate in YOPF. Certificate ■ Salesforce Administrator ■ Salesforce Associate ■ Copado www.speridian.com 321 O1 Oct 2024 Ssperoidian TECHNOLOGIES Appendix- Signed Reference Letters 1. City of Bakersfield ZP BAKERSFIELD THE SOUND OF' Veor September 27, 2024 Professional Reference for Speridian Technologies, Inc. for Clariti Cloud implementation Dear City of Long Beach, We are pleased to provide this letter of reference on behalf of Speridian Technologies, Inc. and Clariti Claud, Inc. The City of Bakersfield recently launched the Clariti Cloud community development solution. Implementation timeline ran from March 1, 2023 —Sept. 3, 2024.Our original projected Go Live was scheduled for Dec.19, 2023. During the process of the implementation, there were several items identified that were not Included in the original requirements that were chosen and added to a change order agreed upon by the City and Sperldlan, which are in development at present. Our team is also in the process of an additional amendment to the agreement with Sperldlan to include Managed Services and an additional system integration, Symbium. During the course of the implementation, the City team found the Speridian implementation was well organized and continually progressed. The Speridian team was receptive to concerns and questions by the City project team, which totaled seven executives and 22 primary testing team members across six Departments. Our project consisted of Planning Applications, Permits (Building, Public Works, Fire Prevention, Water Resources, Special Permits), Complaints (Code Enforcement) and Business Licensing. Some of the challenges experienced during implementation Included integration functionality. The City had a requirement to link our Clariti system to Laserfische, a document storage software, using a single directional interface. Due to a rile size limitation innate to Salesforce, some files originating from the Building and Planning Departments were unable to flow from Clariti to Laserfiche. A Speridian Solution Architect developed a piece of middleware and worked with the City Systems analyst to mitigate the issue and the integration was able to function and go live. Our team also experienced issues with the ProJectDox/Avolve integration. Clariti is presently scheduled for a version update to the Avolve bi-directional interface this December. However, given the disruptions in the functionality around transmitting files and information between Clariti and ProjectDox/Avolve, the Clariti and Speridian team worked cohesively to re -write code associated with the interface and produced a workable solution until the fully -produced til directional version of the Clariti/Avolve interface is released. Both teams were highly amenable and communicative in their work toward providing a business -functional integration. While the project did experience delay, we were able to go live with Clariti and ProjectDox linked. Enter info here www.speridian.com 322 O1 Oct 2024 Ssperidian TECHNOLOGIES Project management during the course of the project was stellar. The project worked in a hybrid jlNaterfall and Agilej fashion through a series of sprints. This was the third system to go live this calendar year and easily the most transparent and comprehendible in build processes to date. The City's stakeholders were separated into project teams by Department, with subject matter experts present to test business processes as sprint builds were offloaded. The continual testing process offered ample opportunity to refine the system, more easily preparing teams forgo live. To keep the teams engaged, Gty project management worked with the Speridian project manager to form weekly study hall sessions for each working team to target and troubleshoot key issues and b►ockers for testing. This was highly beneficial and led to fewer change management issues at Go Live. Lead testers from each Department utilizing the system were able to gain mastery over the software and communicate any process changes to fellow team members coming online with training and Go Live. Speridian's implementation team experienced very little turnover of staffing on the Speridian and Clariti side during the project, which is incredible in system implementations and speaks volumes about the implementation company, Overall, our executive stakeholders are pleased with the outcome of the project, we are grateful far the dedication and expertise Speridian provided throughout the process, and we are confident in recommending their services to others. As the City continues through the hypercare period, we look forward to maintaining a pf'oductive relationship with Speridian under a Managed Services agreement for the following 12+ months. Should you require any further information regarding Speridian's performance or our implementation experience, please feel free to contact us. Regards, d',;,r.r Alexis Shaw, PMP Project Manager City of Bakersfield, Finance Department www.speridian.com 323 Ol Oct 2024 5speridian TECHNOLOGIES 2. City and County of Honolulu DEPARTMENT OF PLANNING AND PERMITTING KA 'O/HANA HO'OLALA A ME NA PALAPALA 'AE CITY AND COUNTY OF HONOLULU 856 SOUTH KINO STREET, 7TH FLOOR • HONOLULU. HAWAI'I 96B 13 PHONE- (80817684000 • FAX: ISM) 788-8641 • WESSITE hondulu.gov/dpp RICK BLPNGNIRDI h1AVOR MEM September 27, 2D24 Professional Reference For 5peridian Technologies, Inc. for Clariti Claud implementation Aloha City of Long Beach, DAWN TANEUCM APU NA DIRECTOR Pao BRVAN GALLAGMER, Pi, DEPUTY OIAEGTOR HOPE Poo REGBJA A1AI.EPEA1 YiQ OEP1fiY DIRECTOR HOPE POO MALUA We are pleased to provide this letter of reference on behalf of 5peridian Technologies, Inc. and Clariti Cloud, Inc. The City and County of Honolulu selected 5peridian Technologies for the implementation of our Clariti Land Management System. The project started on February 14, 2024 and projected Go Live is scheduled for June 302025 , . During the course of the implementation, the Honolulu team found the 5peridian implementation to be well -organized and reliable. The 5peridian team is receptive to concerns and questions from the Honolulu project team, which includes seven executives, 15 core team members, and dozens of stakeholders across five divisions and 22 branches. Our project scope consists of Planning Applications, PPermits (Building, Public Works, Fire Prevention, Water Resources, Special Permits), Complaints (Code Enforcement) and Business Licensing. The most significant issue facing our project is the ProjectDox/Avalve integration. Clariti is presently scheduled for a version update to the Avolve 6i-directional interface this December resulting In uncertainty about workflows and the end user experience. Both teams have been highly amenable and communicative in their work toward providing a business -functional integration. 5peridian project management has been excellent. The project is using a hybrid methodology (Waterfall and Agile) through a series of development sprints. Honolulu's stakeholders and subject mat#er experts are highly involved in the process and have opportunities to test business processes as sprint builds are completed. The continuous testing process offers ample opportunity to refine the system to a product that meets the needs of the staff and customer and prepares our teams for Go Live. To keep the teams engaged, we worked with the 5peridian project manager to forth weekly system review sessions to identify and troubleshoot key issues. This is highly beneficial and will lead to fewer , change management issues at Go Live. Lead testers and the staff at -large are utilizing the system to gain www.speridian.com 324 Ol Oct 2024 Ssperldian TECHNOLOGIES familiarity over the software and communicate any process changes to fellow team members Laming oMine with training and Go Live. Spendian's implementation team experienced very little turnover of staffing during the project, and has added resources when required to support the project. This has enabled us to meet and exceed planned milestones consistently through the project. Overall, our executive stakeholders are pleased with the outcome of the project to date, and we are grateful far the dedication and expertise Speridian provided throughout the process. We are confident in recommending their services to others. Should you require any further information regarding Speridian's performance or our implementation experience, please feel free to contact us. Ma halo, Ahe Toma Application Platform Administrator Department of Planning and Permitting www.speridian.com 325 Ol Oct 2024 5speridian TECHNOLOGIES Appendix= Financial Statements Chan Jose, LLP Indcoendent Auditors' Reuorl Tu dne Members of Speridian, Technologies, LLC We have audited the accompanying consolidated financial statements of Speridian Technologies, LLC, and subsidiaries, which comprise the consolidated balance sheets as of December 31, 2022 and 2021, and the related consolidated statements of income, members' equity, and cash flows for the years then ended, and the related notes to the consolidated Financial statements. Management's Responsibility for the Consolidated Financial 5tatcments Management is responsible fur the preparation and fair presentation of these consolidated financial statements in accordance with the accounting principles generally accepted in the United States of America; this includes the design, implementation, and maintenance of internal control relevant to the preparation and fair presentation of financial statements that are free from material misstatement, whether duc to fraud or error. Auditors' Responsibility Ottr responsibility is to express an opinion on [hest consolidated financial statements based on our audit, We conducted our audit in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the consolidated financial statements. The procedures selected depcud on llne auditor's judgment, including the assessment of the risks of material misstatement of the schedule, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the circumstances, but not for the purpose of expressing an opinion on the effectiveness of accounting policies used and the reasonableness of significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Opinion In our opinion, the consolidated financial statements referred to above, present fairly, in all material respects, the Financial position of Speridian Technologies, LLC and subsidiaries as of December 31, 2022 and 202I and the result of its operations and its cash flow F'oa the years then ended in accordance with accounting principle generally accepted in the United States of America 208 I Business Center Dr, Suite 250, Irvine, CA 92612 Tel: 949 752 92001'ax: 949 752 9203 www.speridian.com 326 Ol Oct 2024 Ssperidian TECHNOLOGIES Report on Supplementary Information —Consolidating Statements Our audit was conducted for the purpose of forming an opinion on the consolidated financial statements as of and for the years ended December 31, 2022 and 2021 as a whole. The accompanying supplementary information is presented for purposes of additional analysis and is not a required part of the consolidated financial statements. Such information is the responsibility of management and was derived from and related directly to the underlying accounting and other records used to prepare the consolidated financial statements. The information has been subjected to the auditing procedures applied in the audit of the consolidated financial statements and certain additional procedures, including comparing and reconciling such information directly to the underlying accounting and other records used to prepare the consolidated financial statements or to the consolidated financial statements themselves, and other additional procedures in accordance with auditing standards generally accepted in United States of America. In our opinion, the information as of and for the years ended December 31, 2022 and 2021 is fairly stated in all material respects in relation to the consolidated financial statements as a whole. Irvine, California June 22, 2023 2081 Business Center Dr, Suite 250, Irvine, CA 92612 Tel; 944 752 9200 Fax: 949 752 9203 www.speridian.com 327 Ol Oct 2024 Ssperidian TECHNOLOGIES SPERIDIAN TECHNOLOGIES, LLC CONSOLIDATED BALANCE SHEETS DECEMBER 31, 2022 AND 2021 ASSETS 2022 2021 CURRENT ASSETS Cosh and cash equivalents $ 7,499,644 $ 10,435,597 Accounts receivable 27,545,696 24,7671623 Contract assets 65155,782 5286,239 Employee advances 120,115 260,652 Prepaid expenses 418821840 11048,973 Total Current Assets 46,204,077 41,799,084 NON -CURRENT ASSETS Fixed assets -Net 2,033,779 1,744,457 Loan origination cost - net 76,456 90,672 Loans and advances - related party 15,68%029 14,590,940 Loans and advances - other 51,681 890,682 Investments 400,000 11552,366 Goodwill 1 %004,369 14,7241107 Right -of --use asset 468,347 - Sccurity deposits 686,594 201,554 Rent deposits 20,534 3279259 Total Non-Currcnt Assets 389430,788 34,122,037 TOTAL ASSETS S 84,634,865 $ 75,921,121 LIABILITIES AND MEMBERS' EQUITY CURRENT LIABILITIES Accounts payable 7,303,437 9,527,192 Contract liabilities 8,777,497 4,446,97G Revolving loans from bank 169,155 138,763 Current portion or bank loan 2,499,996 1,404,359 SBA PPP loan 2,642,949 Loans and Advances - other 46,174 11508,485 Loans and advances - related party 11547,089 Dcrerrcd revenue 33,029 Lease liability 468,347 Accrued wages 1,367,264 8245886 Accrued expenses 54596,884 41076,950 Total Current Liabilities 26,261,782 26,117,649 OTHER LIABILITIES Bank loans 109500,004 10,096,256 Total Other Liabilities 10,500,004 10,096,256 Total Liabilities 36,761,786 36,213,905 MEMBERS' EQUITY Members' equity 329172,310 16,603,155 Net income 15,700,769 231104,061 Total Equity 47,873,079 391707,216 TOTAL LIABILITIES AND MEMBERS' EQUITY S 84,634,865 $ 75,921,121 See accompanying notes and auditors' report www.speridian.com 328 Ol Oct 2024 Ssperidian TECHNOLOGIES REvt:uuE Solhvare consulting Cost of Revenue Salaries and wages Consulting fees Sollware licenses Total Cost of Revenue Gross Profit Operating Expenses Income From Operations Other Income (Expense) Rental foreign exchnage PPP loan forgiven Interesl income Interest expense Olhcrincome Total Other Income (Expense) Net Income before Income Taxes Income taxes Nct Income SPERIDIAN TECHNOLOGIES, LLC CONSOUDATEDSTATENML SOF1YCOME YEARS MF.D DECE.MBER 31, 2022 AND 2021 2022 2021 S 163,342,464 S 143,105,133 63,099,94G 43,756,590 48,2781426 51,009,026 13,597,689 6,4109294 124,976,061 101,175,910 38,366,403 41,929,223 24,158,152 23,300,826 14,208,25 I 18,628,397 14,591 27,302 155,510 (47,209) 216429949 51781,661 5,069 463 (499,539) (997,065) 91725 2,410,305 41771,152 16,618,556 23,399,549 917,787 295,488 S 15,700,169 S 23,104,061 Sec accompanying notes m2d auditor's report www.speridian.com 329 Ol Oct 2024 Ssperldian TECHNOLOGIES Balance as o(I I I12022 Dislrihulimu and loreign currency hnnsladon adjawnenis Net incmnc for the year 2022 Balance u of IJ312022 SPERB)IA8 TECH\OLOCIES, LLC tw4DAllA slATL%MN r or "BIxELP L01,9V lIIN nn: YLAR L\IILD BOX 1118Lx aL ml Hari Pillai Girish Panictcr PC an GH, LLC Talal 532,944 5459277 38,628,995 S 39.707,31fi 157,008 157,008 (7,534,906) S (7,534,906) 15.386,753 S 15,700,769 6R9.952 102.2R5 46,d80,842 S 47,873.079 www.speridian.com 330 Ol Oct 2024 Ssperidian TECHNOLOGIES SPERIDIAN TECHNOLOGIES, LLC CONSOLIDATED CASH ROW STATENIHN'rs YEARS ENDED DECEMBER 31, 2022 AND 2021 OPERATING ACTIVITIES: Net income Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization Accounts receivable Contract assets Employee advances Prepaid expenses Accounts payable Contract liabilities Deferred revenue Accrued expenses Net cash provided by operating activities INVESTING ACTIVITIES: Machinery and equipment Rental deposits Security deposits Investments = various entities Net cash provided used for investing activities FINANCING ACTIVITIES: Loans and advances - related party Loans and advances - receivable Loans and advances -payable SBA loans Loan costs Note payable Member contributions and (distributions), net Capital lease payments Revolving loans Bank loans Net cash used for financing activities Net change in cash CASH, beginning of period CASH, end of period Supplemental disclosure of cash flow information Cash paid for interest See accompanying notes and auditors' report 2022 2021 $ 15,700,769 $ 23,104,061 663,603 487,603 (2,7789073) (15,8179656) (8691543) (49066,672) 1401537 (255,183) (3,8331867) (200,615) (2,223,755) 65659,869 4,33M21 073,673 33,029 - 2,0629312 25276,161 l 3,2251533 169261,241 (928,709) (139,526) 306,72I 15,594 (4859040) (16,740) (35127,896) (11134,125) (4,2341920) (192749797) (2,645,178) - (1,546,135) 839,001 (350,104) (1,4621311) 2,1691978 (2,642,949) (15393,051) (10,000) - (I,1611883) (7,534,906) (6,823,565) (148,211) 30,392 21,056 1,4994385 640,859 ,926,566) (81591,056) (2,935,953) 6395,388 10,4351597 4,040,209 79499,644 10,435,597 $ 461,473 $ 997,065 www.speridian.com 331 Ol Oct 2024 5speridian TECHNOLOGIES Speridian Technologies, LLC and Subsaries Notes to Consolidated Financial Statements December 31, 2022 and 2021 Nnle l: Or�nnilation m►d Opernllo►� Speridian Technologies LLC ("the Company") was incorporated under the laws of the Stale of Delaware in 2003, as Karma Consulting Services LLC. The Company changed its name to Speridian Technologies, LLC in 2006. The Company provides information technology services and solutions such as product development, onsite consulting, onsite and offsite project development, in-house application installation or hosted application services. The Company purchased Xelleration, LLC, a California limited liability company in 2017. Xelleration LLC, provides information technology services and product development services. The Company purchased Speridian Technologies Canada in January 2019. The Company purchased EDataworld, LLC in 2020 and Business Advantage Consulting, Inc in 2020. The Company purchased MVP Consulting Plus Inc in 2020 and purchased Helix Business Solutions LLC in 2021. Note 2: Sxnu►►nry of Signifrctn►1 Accor►nting Policies Basis of Presenlalio►i The accompanying Consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America. The consolidated financial statements include the accounts of Speridian Technologies, LLC, and its subsidiaries, Xelleration, LLC, Speridian Technologies Canada, and Speridian Technologies Pvt. Ltd India, Sesame India, Business Advantage Consulting, Inc, EDataWorld, LLC, Speridian Singapore, ST Infosystems DMCC, Speridain Malaysia, MVP Consulting Plus Inc, and Helix Business Solutions LLC. All significant intercompany balances and transactions have been eliminated upon consolidation. Revenue Recogniliou Tlmc Company and its subsidiaries generate its revenue through information technology services, global hosting and operational services. Revenue is recognized when control of a good or service is transferred to a customer. Control is considered to be transferred when the customer has the ability to direct the use of and obtain substantially all of the remaining benefits of that good or service. The Company recognizes revenue by applying the following five step approach: (1) identify the contract with a customer; (2) identify the performance obligations in the contract; (3) determine the transaction price; (4) allocate the transaction price to performance obligations in the contract; and (S) recognize revenue when or as a performance obligation is satisfied. Revenues are generated from providing technology solutions in the form of software customization across various industries. The Company accounts for a contract when it has approval and commitment from both parties, the rights of the parties are identified, payment terms are identified, the contract has commercial substance and collectability of consideration is probable. The Company performs under various types of contracts, which include fixed -price ("FP") and time -and -materials ("T&M") contracts. Under fixed -price contracts, the Company agrees to perform the specified work for a pre -determined price. To the extent its actual costs vary from the estimates upon which the price was negotiated, the Company will generate more or less profit or could incur a loss. Under T&M contracts, the Company agrees to perform the www.speridian.com 332 Ol Oct 2024 Ssperidian TECHNOLOGIES Speridian Technologies, LLC and Subsidiaries Notes to Consolidated Financial Statements December 3 I, 2022 and 2021 The following table disaggregates the Company's end its subsidiaries' gross revenues for the yeah ended December 31st: 2U21 2022 Speridian Technologies LLC S 64,548,400 $ 94, 115,840 Speridian Canada 31996,031 514839941 Speridian and Sesame India 5/2049970 719573390 Speridian Singapore 1,701,461 111789824 Speridian BAC =USA 9,0801371 51092,180 EDataWorld 39793,515 MVP Consulting Plus Inc 42,9915104 40,08%606 ST Infosystems 51006,685 83777,420 Speridian Malaysia 255313 3,038 Helix Business Solutions LLC 61757,283 644,226 Coetrnct Assets r►nrllinbililies Contract balances result from the timing of revenue recognized, billings and cash collections, and the generation of contract assets and liabilities. Contract assets represent revenue recognized in excess of amounts invoiced to the customer and the right to payment is not subject to the passage of time. Contract liabilities consist of deferred product revenue, billings in excess of revenues, deferred service revenue, and customer advances. Deferred revenue represents amounts that have been invoiced In customers but arc not yet recognizable as revenue because the Company has not satisfied its performance obligations under the contract. Billings in excess of revenues represent milestone billing contracts where the billings of the contract exceed recognized revenues. Contract asset balances on the Company's balance sheets for the years ended December 31, 2021 and 2022 were $5,286,239 and 56,155,782 respectively. The contract asset increase is due to the recognition of revenue related to the satisfaction or partial satisfaction of performance obligations during the period for which the Company has not yet billed its customers. Contract liability balances on the Company's balance sheets for the years ended December 31, 2021 and 2022 were $4,446,976 and $8,777,497 respectively. Contract liabilities represent revenue recognized in excess of payments received on these contracts. b►c•nnre Tares The Company accounts for income taxes under FASB ASC 740, "Income Taxes" ("ASC 740"). ASC 740 requires the recognition of deterred tax assets and liabilities for both the expected impact of differences between the financial statement and tax basis of assets and liabilities and for the expected future tax benefit to be derived from tax loss and tax credit carry forwards. ASC 740 additionally requires a valuation allowance to be established when it is more likely than not that all or a portion of deferred tax assets will not be realized. The Company is formed as a Limited Liability Company and profits and losses of the Company are divided among and passed through to its members. Accordingly, except for various www.speridian.com 333 Ol Oct 2024 5speridian TECHNOLOGIES Speridian Technologies, LLC and Subsidiaries Notes to Consolidated Financial Statements December 31.2022 and 2021 Deferrer! Finunciug Cba2s Deferred financing costs represent costs incurred in obtaining Cinancing. Such costs are amortized over the lives of the related debt agreements and are presented as a discount to the carrying value of the related debt, net of amortization. Acgrrlsition Policy The Company determines whether a transaction qualif-ies as a business combination by applying the definition of a business, which requires the assets acquired and liabilities assumed to be inputs and processes that have the ability to create outputs. The Company accounts for business combinations under the acquisition method of accounting, which requires identifying the acquirer, determining the acquisition date, recognizing and measuring identifiable assets acquired and liabilities assumed and recognizing and measuring goodwill. The Company measures the identifiable assets acquired and liabilities assumed at their estimated fair values as of the acquisition date using the appropriate valuation model and information provided by an outside valuation advisor. Goodwill is recognized as of the acquisition date as the excess of the consideration transferred over the net amount of assets acquired and liabilities assumed. Transaction costs are expensed as incurred. Recently Issued Aceororting Pranourrcements In February 2016, the FASB issued ASU 2016-02, !.eases (Topic 842). This amendment contains many provisions, including recognizing a lease liability and aright -of --use asset on the balance sheet. The new standard requires the recognition of assets (right -of -use -assets) and liabilities arising from lease transactions on the balance sheet and the disclosure of key information about leasing arrangements. Accordingly, a lessee will recognize a lease asset for its right to use the underlying asset and a lease liability for the corresponding lease obligation. Both the asset and liability will initially be measured at the present value of the future minimum lease payments over the lease term. The new guidance will classify leases as either finance. or operating leases, with classification determining the presentation of expenses and cash flows on our consolidated financial statements. This ASU was amended by ASU No. 2021-05, issued in June 2020, which deferred the original effective date by one year; for non-public companies, the amendment is effective for annual reporting periods beginning after December 15, 2021, and interim periods within fiscal years beginning after December 15, 2022, with early adoption permitted. In June 2016, the FASB issued ASU 2016-13, Financial Irrslnunenrs -Credit Losses: X/ensurrmenr of Credit Losses on Flnnnciol Lrsrrumenrs• (Topic 326) to update its guidance ou recognition mid measurement of financial assets and liabilities and replace the incurred loss methodology with a methodology that reflects expected credit losses and requires consideration of a broader range of reasonable and supportable information for credit loss estimates. ASU 2016-13 is effective for annual reporting periods beginning after December 15, 2022, including interim reporting periods within those fiscal years. Early adoption is permitted. The Company is currently evaluating the impact of adopting ASU 2016-13. Based on the composition of the Company's trade receivables and other financial assets, current market conditions and historical credit loss activity, the adoption of this standard is not expected to have a material impact on the Company's financial statements and related disclosures. The Company determined that no other recent accounting pronouncements issued but not yet adopted by Ike Company will have any material impact on the Company's consolidated financial statements upon adoption www.speridian.com 334 Ol Oct 2024 Ssperoidian TECHNOLOGIES Speridian Tcchnologics, LLC and Subsidiaries Notes to Consolidated Financial Statements December 31, 2022 and 2021 Note �: Accuruih Recer►vible Accounts receivable consist of amounts due fmm customers for services rendered and do not bear interest. Consolidated accounts receivable balances as of December 31, 2021, and 2022 were $24,767,623 and $27,545,696. These amounts do not reflect an allowance for doubtful accounts since the Company anticipates an immaterial amount of uncollectible future receivables. Nnte 5: Lornrs and Advmrces -Related party Loans and Advances from related parties by entities consist of the following: 2021 2022 Speridian US $ 14,703,486 15,012,488 Speridian Canada 921,903 - S wridian Singapore 69,576 57,846 ST Infosystems 614,078 406,196 e )ataWorld 200 000 Speridian India 20613 [0 Speridian Malasya - 3,810 All the above entities are commonly owned, and Company's personnel performed services For the above. Kure 6: Prupertj+, urncGlnery and eyrrip►nerrt 2 021 2022 Speridian Technologies USA —net $ 420,910 $ 522,955 Speridian Technologies Pvt Ltd. —net 1,126,092 1,201,440 Speridian Technologies Canada — net 70A57 639747 Business Advantage Consulting — net 34,287 Speridain Singapore — net 310 Sesame 11599 1219380 MVP Business Consulting 36,881 36,443 Hclix 16,962 - ST Infosystems 36,999 87,814 Furniture, machinery, equipment, vehicle, and building are staled at cost. Major impmvemenls and betterments are capitalized. Maintenance and repairs are charged to expense as incun•ed. Depreciation expcasc is computed based on the estimated useful life of the assets on straight line basis. Depreciation expenses for the years ended December 31, 2021, and 2022 were S463,721 and $642,388 respectively. 11'ote 7: Investments. Investments - other consists of the following: Kirkbot $ 9,000 Paylynx 501000 LSG Building 3419000 www.speridian.com 335 Ol Oct 2024 Ssperidian TECHNOLOGIES Speridian Technologies, LLC and Subsidiaries Notes to Consolidated Financial Statements December 31, 2077 and 2021 Nnte 8: Aeeounts Payable Consolidated accounts payable balances as of December 31, 2021, and 2022 were 59,527,192 and 57,303,437, respectively. These balances consist of the amount payable to various consultants. 11'ae 9: Llne of Crerlil and 7ernr Nole The Company has entered into a Note agreement with BOKF, NA dba Bank of Texas on December 30, 2021 in the amount of $13.000,000. This Note replaces in its entirety the prior Promissory Note dated effective as of June 101 2016, in the amount of $5,000.000, payable by the Company to Bank of Albuquerque. The Note balance as of December 31, 2022 was $8,000,000. The Company has entered into a Notc agreement with Bank of Texas on November 31022 in the amount of $5,000,000. The Note balance as of December 31.2022 was S5,000,000. The Company has entered into a finance Icasc agreement with Cisco Capital. Thc lease tcm� is for 36 monthly payments of 511,341.43. The Company used this lease agreement to acquire data center equipment including computers and servers. CV'ole lD: Accrued linhililies Accrued liabilities consist of sales commission, interest, salaries, payroll tax and other recurring expenses. Thc accrued wages balance as of December 31, 2021, and 2022 were S R24,R86 and S 1,367,26 {, respectively. Accrued other expenses as of December 3 I, 2021, and 2022 were S4,076,950 and $5,596,884, respectively. Nnre 11: Conrmilrnenls Lease Cbnrnrinrtenls The Company leases oflce spaces in New Mexico, Hawaii. Irvine, Maryland, Tennessee, Texas, Montana Dubai, India under operatitrg leases. New Mexico office lease is a long Icrm Iease.The Company nlso leases Iwo houses for the employees in New Mexico, hifiguliun The Company, from time to time, may be involved with lawsuits arising in the ordinary course of business. In the opinion of the Company's management, any liability resulting from such litigation would not be material in relation to the Company's financial position and results of operations, ler• 12: Cnncenlru6un of Financial Risks The Company is potentially subject its financial instruments, cash, and cash cyuivalents. to risk of loss due to the tact that concentrated amounts of deposit exceed the leder�lly insured limit carried by the vidual financial institutions. This is mgated using high credit ranking financial institutions. The www.speridian.com 336 Ol Oct 2024 Ssperldian TECHNOLOGIES SPERIDIAN TECHNOLOGIES, LLC CONSOLIDATED OPEMTENG EXPENSES VE MS ENDL•'D DEC'EMBER 31, 2022 and 2021 Sehedale - l 2022 2021 Automobile expense S 30,904 $ 180,954 Bad debt 563,684 88,406 Bank service charges 78,133 65,624 Dontls 472,168 874,658 Business promotions 569,711 882,495 Business travel 19136,420 300,479 Depreciation and amortization 663,603 487,603 Donations 56,834 24,087 Employee benefits 41495,378 818,392 Employee guest house 419,420 361,488 Employee pension 1,023,119 685,162 Employee recruitment 543,422 3889461 Employee reimbursed expenses 139167 271,956 Employee relocation 60,936 78,811 Employee training 224,689 81,407 Hosting charges 382,068 61795 insurance 325,781 1,520,380 lntcrnet 51,343 62,252 Lcgal and professional 833,409 491,652 License and registration 632,061 102,004 Meals and entertainment 193,038 88,044 btembership fees 38,498 18,044 Office expense 286,158 143,725 Office supplies 70,418 461,441 Otherlaxes 123,857 65,030 Payroll processing fee 58,815 389761 Payroll taxes 2,920,875 21603,744 Postage and delivery 61,908 36,374 Rent 11590,202 11534,603 Repairs and maintenance 293,271 2670606 Salaries and wages 21,929 51846,568 Sales commission 31839,224 310454529 Security 21700 2,438 Software chrages 719,810 348,697 Telephone and communications 394,689 2674151 Utilities 168,876 129,959 Visa Processing fee 797,734 630,046 Total General, administrative and selling expenses S 24,158*152 S 23,3004826 See accompanying notes and auditors' report www.speridian.com 337 Ol Oct 2024 Ssperldian TECHNOLOGIES Clariti Cloud Inc. www.speridian.com 338 Ol Oct 2024 Ssperidian TECHNOLOGIES ctarlu Softerare YTo Income statement and 9atance sheet as at o13V2024 YMM 14202A { Woos`!) Aduat Revenue Substdptiens 7 989 Payrt>'ents 6 5ervicas 1.387 Total Revenues 9,382 Cast at Sales Subscrip4l0n5 11197 Technical Suppan 624 Ptofessyo hat Services 1,476 Total Cast of Sales 3,296 GROSS PROFIT 61086 Grow Profit % 65% Gross Profit % (Software) 77% Grass Profit %(Servkes) -s% Operating Ekpanses Sales & Marltefing "98 Product & Development 2,799 General & Administra lion 3.504 10,301 ®ITDA (4,215) Other IntumiVoloonse 530 Interest 10396 Stock based comp 1w201 Amortization 1,216 Accretion of ea"ut liability, 175 Ffx gain/Loss 177 OtherincfExp 4,693 NET INCOME jawsooll AiwdA {Ufsoo's) Aehurt hSSETS Cash 21071 Sbart-term investments 75 Accounts receivable 21490 ITC's receivable 714 Prepaids & deposits 193 5,544 Deferred Financing Charge 393 Fixed Assets 2A5 Intangible assets 23.732 TOTAL ASSETS 29aB64 UABIMES Accounts payable & accruals 1,560 Earnouts payable 578 Deferred revenue 6,fi62 a,Boo Longterm debt 12,452 21,251 EQUITY Share capital 34,471 Contributed surplus 3.843 Cumulative translation ad] (391) Deficit 29.309 a,613 TOTAL UABRITIES & E UITY 29,864 Clantl Saf tware Is strategically Invesdng to Its growth white mamtatiu rig the ca pabuity to achieve cash Mow posltivM1y at arty ume. Ourlrrwnclal strength Is supported bytang-term parinershlpswlth highly reputable, estahllshad Investors, ensuringa solxf laundahon tar sustalnabte expansion and contmuetl success. With this backing. we remainweil-positioned to acceterate our business while maintainingrlexibluty In ourfinancrat strategy. www.speridian.com 339 Ol Oct 2024 CITY OF Department of Financial Management LONGBEACH 411 West Ocean Boulevard, 6 111 Floor Long Beach, CA 90802 (562)570-6200 November 20, 2024 RE: REQUEST FOR CLARIFICATION Request for Proposal No. RFP DV-24-430 The Evaluation Panel for this RFP is requesting clarification proposal. Please Provide your responses no later than 09:00 AM, 2024, via email to RFPPurchasing(EDlongbeach.gov. QUESTIONS FOR ALL PROPOSERS regarding your firm's Monday, December 2, Caveat: These are global questions asked of all proposers; if you feel your proposal already includes the response, please feel free to indicate where to find the information in your proposal. 1. Please submit an electronic copy of the presentation provided during your demo session. J� Speridian - Clariti - Presentation 2. What other agencies, including cities or counties, are live with your solution? Birmingham City AL Alabama Phoenix City AZ Arizona Bakersfield City CA California Brisbane CA California Fairfax Town CA California Mono County CA California Orange County CA- Public Works California San Marcos CA California San Diego City CA California Yolo County CA California Client Cosumnes Fire Department State California East Bay - Regional Park District CA (EBRPD) California Corona City CA California Palmdale City CA California Pleasant Hill City CA California Rocklin City CA California Roseville City CA California Santa Clarita City CA California Santa Cruz County CA - Community Development California Santa Rosa City CA California Stanislaus County CA California Aspen City CO Colorado Colorado - Department of Labor & Employment Colorado Pueblo City CO Colorado Delaware - Division of Professional Regulation (DPR) Delaware Tampa City FL Florida Titusville City FL Florida Athens -Clarke County GA Georgia DeKalb County GA Georgia Champaign City IL Illinois Iowa - Board of Educational Examiners (BEE) Iowa Iowa - Department of Agriculture and Land Stewardship (IDALS) Iowa Iowa - Department of Public Safety (DPS) Iowa Iowa - Insurance Division (IID) Iowa Iowa - Professional Licensing Bureau (PLB) Iowa Charles County MD Maryland Massachusetts - Division of Professional Licensure Massachusetts Client Michigan - Department of Technology, Management and Budget (DTMB) State Michigan Michigan - Liquor Control Commission (MLCC) Michigan Rochester Hills City MI Michigan Minnesota - IT Services (MNIT) Minnesota Moorhead City MN Minnesota Starkville City MS Mississippi New Bern City NC North Carolina Medina City OH Ohio Ohio - Department of Administrative Services (DAS) Ohio Ohio - Department of Commerce (DOC) Ohio West Carrollton City OH Ohio Peel Regional Municipality ON Ontario Toronto City ON Ontario Ontario - Ministry of Natural Resources and Forestry (MNRF) Ontario Boardman City OR Oregon Forest Grove City OR Oregon Beaver Falls City PA Pennsylvania RailPros Texas Lago Vista City TX Texas McKinney City TX Texas Travis County TX Texas Hampton City VA- Community Development Virginia Hampton City VA- Economic Development Virginia Hampton City VA - Fire Virginia Hampton City VA- Information Technology Virginia Hampton City VA- Parks Virginia Hampton City VA- Public Works Virginia Norfolk City VA Virginia Client Richmond City VA State Virginia Grandview City WA Washington Normandy Park City WA Washington Washington - Department of Licensing (DOL) Washington Bainbridge Island City WA Washington Pierce County WA Washington 3. What civic user research was performed in the creation of the proposed product/platform before it was/while it was being created, implemented, or deployed at any client -agency? (e.g. public user surveys, interviews, focus groups, public user usability testing, etc.) a. How did the public user feedback inform the final product/platform that was presented to the City of Long Beach? Clariti conducts dozens of interviews with its customers every month to understand how the product is performing for staff and 'civic users'. We take feedback from our customers and are constantly releasing updates to improve usability for public users. These are sometimes simple updates, to reduce clicks or make it easier for a 'civic user' to use our software. But in many cases, the feedback our customers share from their communities leads to major product enhancements, like the planned Q1 2025 release of a public -facing ArcGIS map viewer that will enable any visitor of the community portal to access permit data through an interactive map. In addition to customer interviews, we also use the following methodologies to identify opportunities for improvement with the public -facing capabilities of our software: • Industry expert focus groups • Prospect feedback • Usability testing • Market trends These methodologies lead to improvements for `Civic Users' across all aspects of our software, most notably the Community Portal, Financial Management, Payments, Inspections, Code Enforcement, and Plan review integrations. The platform presented to Long Beach was based on the most current version of our software, so all public user feedback that has led to product enhancements would have been included. 4. What civic user research is proposed in the implementation timeline of the proposed product for Long Beach? a. If any, what methods are proposed/included in scope (e.g. public user surveys, interviewsI focus groups, public user usability testing) etc.) and where in the deployment schedule are these methods included? Currently, the proposal for Long Beach does not include any specific civic user research initiatives. However, we recognize the value of engaging with the public to ensure the solution meets the needs of all users. If the City would like to incorporate civic user research into the implementation process, we would be more than happy to provide this service as part of our approach. To foster meaningful user engagement, we would utilize a mix of research methods such as focus groups and public user usability testing. These efforts would allow us to gather feedback directly from residents, ensuring the public portal is intuitive and accessible for all. We would strategically schedule these activities at key points during the implementation. Focus groups and usability testing would likely take place during the sprint dedicated to public portal configuration, allowing us to refine and adjust the user experience based on public feedback. Additionally, we would conduct further civic engagement during the User Acceptance Testing (UAT) phase, when real -world users can test the system in a live environment, providing crucial insights before the official launch. This collaborative approach ensures that the solution not only meets the technical and functional requirements of the City but also aligns with the needs and expectations of the Long Beach community. 5. What phasing have you seen to be successful to implement your solution? We work with you to determine the phasing and sequencing of the implementation. We're working to solve your business issues, and our approach is to deal with your most complex problems and/or priorities, first. We've had customers that wanted to focus on the customer experience first. So, we targeted high -volume permits (quick permits and ePermits) upfront. That would provide high -value and high -volume transaction activities for their customers in under 12 months. This provided visible wins for their customers (the public) and a positive perception within the agency. Another customer had existing system issues and wanted to focus on Code Enforcement, followed by Business Licensing, and then Planning, Permitting, and Inspections. This approach was effective in providing a shorter time -to -value by going live with Code Enforcement first while the Business Licensing and then Planning, Permitting, and Inspections use cases, which are normally more complex than Code Enforcement, follow with their own respective phases. During the RFP process, as vendors, we are limited in understanding your preferred sequencing or now we can deliver the best value quickly. One of the key deliverables during the project kick-off, is collaborating and getting alignment on the implementation schedule, sequencing and phasing. This includes planning for potentially multiple data migrations, training events, incremental updates to integrations with third parties (like payment processors), multiple user acceptance testing across the phases, and the incremental deployments into a live production environment. All of these can be accomplished successfully with the right approach to detailed planning up -front! 6. Do you foresee issues converting data from the current configuration and software solution? What is your experience converting data from an Infor On Premises platform to your proposed solution? In our experience, data migration is a critical success factor for any Community Development project implementation, regardless of the system we are converting from. We always recommend that you as the customer plan to review, evaluate, and cleanse your data before project kickoff. This will help you identify and solve data issues before vendor engagement and help paint your team's expectations of the data migration process. We recommend our customers perform a series of data readiness activities to become informed on their current data which will support the migration process and reduce project risk. The readiness activities include: Provide as much statistical information on Entity, Type of Data Permit/License data, enforcement data, and Documents/Attachments as possible. Addressing any data accuracy issues before the project will save you time and money. Are data fields used for what they were intended for, or have they been used for multiple Data Accuracy purposes? Understanding this early on indicates how much or how little support your team will need to provide during the conversion effort. Set your expectations of data hygiene up front so you know the extent of data cleansing your team will need to perform, and whether you'll do it manually or systematically. If your data is Data Hygiene relatively error -free, it's considered clean. If there is duplication, incomplete or outdated information, or improper parsing of record fields from disparate systems, it's considered dirty. Access is an indicator of the level at which IT staff can access, manipulate and cleanse legacy system data. It's helpful to understand what level of access is available and if the legacy Data Access data is in a ready format that can be consumed by conversion tools. It's also important to know if historical data is available to analyze and/or confirm data gaps. The age of transactional data and any previous conversions Data can be an important consideration in establishing data scope reservation and defining relevant data for conversion. To ensure only pertinent data is migrated, you should analyze historical data and clear any data retention rules. Large volumes of data may require parallel loads to save time. Volume More frequent and regular checkpoints will also be required to prepare data integrity. Make sure you communicate the size of the legacy databases so your vendor can plan accordingly. You should document any areas of data complexity to help provide context for your team and assist the vendor. For Complexity example, you may have complex license histories that require extensive unraveling, or licenses and data with parent/child relationships that will require correct sequencing. Make sure to identify the number of data sources to migrate Data Sources (don't forget to consider any Excel or MS Access tables). Varied sources of the same data will be handled with changes in the extraction process only. Clariti has handled migrations from legacy systems, including on -premises solutions similar to Infor, by leveraging standard ETL (Extract, Transform, Load) tools and custom migration scripts. These tools facilitate bulk data extraction from Infor's databases, transformation into the format required by Clariti, and loading it into the new system. A typical approach involves: Data Data Planning Extraction to CDF Mapping Revlew &approve conversion to begin UAT This process is often supported by thorough testing, data validation, and post -migration checks to ensure that the converted data meets expectations and performs correctly in the new environment. 7. How much data storage comes with your solution? Our solution provides 169.2 GBs of data storage and 1033 GBs of file storage, offering a robust foundation for managing records and associated documents. Data storage in Salesforce is typically calculated at around 2 KB (kilobytes) per record. With 169.2 GBs of data storage, this equates to approximately 88.4 million records. This ensures ample capacity for growth and efficient data management. Regarding file storage, it is important to note that files are stored temporarily while a record is active. Once a record is closed, the associated files are moved to the City's permanent He storage solution, with a direct link embedded in the system. This seamless transition ensures that there is no noticeable impact on staff or customers accessing the files. Additional file or data storage can easily be added for a nominal fee to accommodate future needs. 8. What options are available to resolve challenges with data storage migration from multiple, disparate systems for a signcant amount of data (e.g. 20-30 years)? We recommend that you first evaluate your data retention policies regarding current systems and secondary system storage along with which pieces of data need to be retained for 30 years. The storage solutions are typically divided between file storage and record storage. For file storage, Laserfiche is most commonly used, but we can work with you to select a data storage solution. File attachments are large consumers of storage so when a record type is completed in Clariti the file attachments are sent to Laserfiche with a reference in the record so they can be retrieved. For long term record storage there are some Applications that we have found that move the majority of the record out of Clariti but provide a contextual reference so when the record is reviewed, the image is pulled back in automatically. 1. Own (self contained data storage) —Provides management of the data and the storage. 2. Data Archiva — Provides management of the data, data storage is external. a. On -Premise —Data is hosted in City Data Center. bIF City purchases their own AWS or Azure hosting environment and the City manages it. c. Speridian Hosting Manage Services, Speridian manages the data hosting environment. 9. Which operating systems are compatible with your mobile applications? Which of those work online, offline or both? Clariti provides system access via Salesforce's mobile application, which is compatible with both Apple's iOS and Google's Android mobile operating systems. Both the iOS and Android apps provi Ade access to cached data when operating in "Offline" mode (no internet FIFFIF connectivity). Once devices re-establish connectivity, any data entered while in offline mode is immediately synched to Clariti. In addition, the Clariti solution can be accessed via any modern web -browser on Windows and Apple laptops being used in the field, as well as via the Safari browser on iOS devices. Offline mode is not available when accessing Clariti via web -browser. IAaGN rll kvv tl C rl!-PKlltllls Settings Push Nolillcellon Settings Advpncod Test My Network Security Olglne Prelensncea O10" CMMW EULA PrWacy Stelemenl Iio VN /n Nev 1} 11op1{+b In;peClGlis � A y( Q I-FOU-24-0020 1 .pnalan I-F01,144-0020 il1,PIP lIFri l I.-.I.Ln lililii l�r�.pgib.,l. J11:'>t.tl-17 ���� RasdwdWed Lsrcalled 9lalpe: CpmPleled Details Cneckl s1 c6malcools & Cnal Oou,nIWI; Moiev Files for Parent Permit (3) ryNn Foundalrun I�pecllan n(iY �J• �i ir[a'ICr Vc�ii�•I SWei. � Fennll Cnnncurrt fhhca A7b111 W pJl Compiplpd Wio IJ. }.I_J • 7d4p • udl {'r 11.. fIII II'. r!_?Il:'Sll16 r111 lam �I•�InU A_;io�i O 7Juu ICI. 'C '<'.17M1fy'tti LTV r' 10. During maintenance and operations, now quickly would on -site support be available in -person to help? We recognize that an on -site presence can offer considerable value in certain circumstances. While we have not historically received requests for in -person support during the Maintenance & Operations (M&O) phase, Speridian's local office in Irvine, CA, enables us to provide rapid, on -the -ground assistance when necessary. Should the City i requre on -site support, we are fully open to accommodating this and can ensure the timely deployment of resources. We are also prepared to work with the City to establish service level agreements (SLAs) and rates that best support the long-term maintenance and success of the solution. 11. Is 24/7 Level 1 support offered in your proposal? Level 1 support meaning the system is down or degraded to the point of being unusable. If so, what was the response time? The Clariti solution is built on the Salesforce platform, providing the City with transparent visibility into the core operations of the cloud infrastructure via Salesforce's Trust site at [www.trust.salesforce.com](http://www.trust.salesforce.com). This platform gives the City real-time insights into system issues, planned maintenance, and overall platform performance. As the world's largest CRM platform, Salesforce has proven reliability, and we are confident it will meet the City's requirement for a solution that is available 24/7 to serve your constituents. Our proposal includes a standard support program covering Monday to Friday, 8 AM to 5 PM. Based on our experience, 24/7 support has not typically been required. However, if the City wishes to include 24/7 Level 1 support for critical issues where the system is down or unusable, we are open to negotiating this into the contract to ensure it aligns with the City's needs. 12. For ongoing maintenance and support, what is included in your proposal? Please be specific, meaning, how much is expected the City to take on after go live and long-term? Is it anticipated that the City will take on all application configuration/troubleshooting support? Will your firm be taking on all configuration/troubleshooting support? Or, will there be a hybrid model for ongoing support from the vendor for complex configuration needs or customization requests or troubleshooting issues the City is not able to resolve on our own? Our managed services proposal encompasses a comprehensive range of routine maintenance activities, including account provisioning, security updates, fee adjustments, updates to letters and certificates, as well as troubleshooting (break/fix) support. Additionally, a limited number of hours are allocated for enhancements, such as the introduction of new permits or planning applications. For training, we typically employ a train -the -trainer model, expecting the City to designate super users who will serve as trainers and subject matter experts (SMEs). These SMEs will be equipped to handle many Level 1 inquiries or tickets, assessing whether the issue is due to a training gap or an actual system issue. When necessary, the SMEs will escalate ' appropriate concerns to Speridians support team. Our managed services also include a designated number of hours for training and analytics work, such as developing new reports. The City has the option to take on certain general maintenance tasks internally, such as fee and letter template updates. If desired, we are prepared to provide training to City staff to support this transition. Furthermore, the managed services contract is flexible and can be adjusted based on actual usage and the City's evolving needs. For more detailed information, please refer to the Maintenance &Operations and Support sections of the proposal. 13. Can your solution support one central customer portal that can allow customers to apply for all permit/license types? For example, building permit, business license, fire permit, health permit etc.? Yes, Clariti's robust customer public portal can provide a single entry point for applicants to apply for and access information related to any and all permits and licenses, including building permits, business licenses, land use permits and entitlements, fire permits, etc. Via its configurable interface, the City can define the portal's look and feel, as well as control access to what information is available to public users. ON 14. How does your solution assist in reviewing, tracking, and reporting on annual permits or franchise agreements with multiple locations for those permits and inspections over time? a. Note that the locations are not specific locations or known at the inception of each year; they occur throughout the year on an as -needed basis. Clariti's "360-degree view" ensures that related activities across the City can be easily associated and connected with each other in Clariti. This capability will allow the City to easily see, review, track, and report on related information, such as Permits, Business Licenses and/or Inspections with their respective locations, ensuring visibility into critical activities. As locations are added throughout the year, and beyond, Clariti's intuitive interface allows these locations to be easily associated with a "parent" Permit or License, and these locations can be immediately included in any existing reports. Amm Data& 1 if fl.rxt IV 4F.im-I.VJ 1111 A.: AV% 11ry»'I'•.m fr lI�a "I Akin 10" npdhl +.,..r... PIP 1�17`117141 ..... ti.. ..... f ... , y- RIIPINv .•)6111 I .! 1r - -• Mr.n r...r awr lw.v 14..i �w1. . A Al 1,.n .... , I- Aa1Mry A14uipolrJnnvlatl - lVIIII, 4r. tn. .iq A > <_'to rNvnalhln n r r ».n..r.rmm...,+u r AIJrn11��4Y*1.111m I 15. Can your solution display information related to permits, oil well coordinates, administrative citations, and case data on a map that can be viewed and queried by the public? Yes Clariti's embedded ArcGIS Map Viewer provides a visually pleasing map interface that allows users in both the back -office and via the portal to view the City's GIS layers (such as Zoning, Parcels, Historic District, etc.), as well as Clariti data, such as Permits, Licenses, Land Use Applications, Inspections, Violations, or any other information resident within Clariti, plotted on a map. Plotted data points provide interactive capabilities providing summary data related to the Clariti record, as well as the ability to initiate actions such as creation of additional permits or inspections. 16. Would adding a new field require customization or can it be configured? Please note any limitations on field types. For example, do new fields first have to be added to a database table? The addition of new fields in Clariti is considered one of the easier configuration items in the solution. Clariti allows new custom fields to be easily added and made available to the relevant permit, license, application, etc, via an intuitive (Graphical User Interface) GUI interface and simple configuration. Clariti, by virtue of leveraging Salesforce platform functionality, provides defined field types to choose from, all of which provide validation at the time of entry. For instance, a "Phone" field only allows for phone numbers to be entered, and "Date/Time" field allows users to enter a date or pick a date from a popup calendar and enter a time of day. Once fields are added, they are immediately available to be included in workflows, reports, on page layouts, and are also available via API. Permit New Custom Field 5pecity the type of information that the custom Held will contain. Qata Type (i� None Selected Select one of the data types below. Help for Iltiis Page L S Next ! cancel {-% Auta Number Asystem-generated sequence number Uial uses a display format you define. The number is eutomatically Incremented for each new record. Formula A read-only Feld that derives its value from a formula expression you define. The formula field Is updated when any of the source fields change. Roll -up Summary A read-only field that displays the sum, minimum, or maximum value of a field in a related list or the record count of all records Ilsted in a related list. i--I Lookup Relationship Creates a relationship that links this object to another object. The relationship field allows users to cllek on a lookup Icon to select a value Iram a popup Ilst. The other object Is the source of the values in the list. Master-Delall Relationship Creates a special type of parent -child relationship between this object (the child, or "detail"} and another object (the parent, or "master) where: • The relationship field is required on all detail records. • The ownership and sharing of a detail record are determined by the master record. • When a user deletes the master record, all detail records are deleted. • You can create rallup summary fields on the master record to summarize the detail records, The relatonshlp field allows users to click on a lookup icon to select a value from a popup list. The master object is the source of the values in the list. - External Lookup Relationship Creates a relationship that links this object to an external object whose data is stored outside the Salestorce org. _[ heckbox Allows users to select a True (checked} or Fatse (unchecked] value. i�J Currency Allows users to enter a dollar or other currency amount and aulomaGcally formats the field as a currency amount. This can he useful if you export data to Excel or another spreadsheet. Date Allows users to enter a date or pick a date from a popup calendar, ' _ � DalefTlme Allows users to enter a date and time, or pick a date from a popup calendar. When users click a date in the pop-up, that dale and the current time are entered into the DateMme field. _ Email Allows users to enter an email address, which is validated to ensure proper formal It this field is specified for a contact or lead, users can choose the address when clicking Send an Email. Note that custom email addresses cannot be used for mass emails. `-' Geolncation Allows users to define locations_ Includes IaOtude and longitude components, and can be used lu calculate distance, ^I Number Allows users to enter any number. Leading zeros are removed. I Percent Allows users to enter a percentage number, for example,'10' and automatically adds the percent sign to the number. -i Phone Allows users to enter any phone number. Automatically formals It as a phone number. `-' Picklist Allows users to select a value from a list you define i„) Text Allows users to seleclmultiple values from ailsl you define. Picklist (Multi -Select) I text Allows users to enter any combination of letters and numbers. _ f Allows users to enter up to 255 characters on separate lines. Text Area -± Text Area (Long) Allows users to enter up to 131,072 characters on separate lines. Allows users to enter formatted text, add Images and links. Up to 131,072 characters on separate _l Text Area (Rich) lines. (Encrypted) � Allows users to enter any combination of letters and numbers and store Them in encrypted form. Time Allows users to enter a local time. For example, "2:40 PM", '14:40", `14:40:00", and "14:40:50.500" are all valid times for this field, { �I URL Allows users to enter any valid websile address. When users click on the field, the URL will open In a separate browser window_ -� Address Allows users to enter a street, city, state/province, zip/postal code, and countryr or to search for an address with an external tool. When a user selects an address using the tool, the street, city, stalelprovince, ziplpostal code, and country are populated. Next Cancel 17. Does your solution allow use of a building code library that can populate a dropdown menu to be included in code violations and notices? Yes, Clariti includes an Ordinance library that can be easily populated with the City's building codes. Once populated, the contents of the Ordinance library are readily available to be easily searched and added as code violations directly from the Inspection or Violation page, and are immediately available to be included in letters and notices generated by Clariti's document generation engine, such as Notices of Violation, Orders to Comply, Orders to Abate, etc. .wi, All it •.• ''�Y PI 0 T >a.�o.n•:weWnr.... u.aWbaa.w.. xpe ryx 1p.w0.l�lwvr, q. i I M.m. • . 4N x�r. Fevn. Pw.A trA Pa1w - Oxtlen �A...n r Pm x xmn �M IW.I 14.�1 .+..... . 11i.1J �! .,.,� 1 . �..-01,d IV lift hIFOA ) P.. F- ,.t.,. ...v rm...,. .._�—,_ iv,-0. I .. .ram... C,..., >.. i.. i.. �.♦�....., ., Ie.., i. 4Y yy.1 r.ii.n tWJ k. , I. ,., " 1 w i ._r�wa q;, w , Ira,x ie .. , �. .l, 1.4,0 Lu MM� wnen lYi� rnvw,r ., I�e,aJ , ., F f i i, .. . N fw I MlnIe @} 1 .W�• L'rt�,o 1. . d I I- 'nl f"A .inn 104 it,,IeA. 1 18. Parent - Child Applications: How does your solution work for an applicant who wishes to submit multiple applications for a Planning application with multiple entitlements? a. How does your system assign application numbers and what is the workflow for this scenario? Clariti's advanced workflow configuration tool, Flows, enables the City to configure and define the sequence of events throughout the application process, including the parent - child relationship between applications. This flexibility ensures that the City can adapt the workflow for both small and large development projects, guiding applicants through the submission process efficiently while maintaining accurate tracking of each entitlement under the parent application. The system automatically assigns application numbers based on the pre -configured rules, ensuring consistency across related applications. Clariti's configurable sequence generator allows the city to define sequence numbers for both parent and child applications based on their relationship, ensuring each application is uniquely identifiable. This is particularly useful for complex Planning applications with multiple entitlements, where different phases or entitlements need to be tracked under a single overarching project. New Planning Application Job L=tlon Protect Detalls Permits) Requested: Please lal low these steps to ensure accuracy: 1. Review the list of available permits, 2 Checkthebox for each permityou are apdying foc such as Condltlonal Use Permit (CUPI. Site Plan Review ISPRI. or Lot Merger. 7. Dou ble-check your selections to ensure all required permits for your project are Included. Attu rate selection Is important for timely prccessing and to avold delays In your application Administrative Use Permit Tentative Map Conditional Use Permit Vesting Tentative Map Standards Variance Site Plan Review Conceptual Site Plan Review Pre -Application SPR for Wireless Telecom Local Coastal Development Permit Final Map Lot Merger Lot Line Adjustment Certificate of Compliance Zoning Map Change Zoning Code Amendment i KeyConucb General Plan Amendment Cgslfirmetlon General Plan Conformity Finding Creative Slgn Permit Sign Standards Waiver Sign Program Condominium Conversion Modification to Approved Permit Time Extension 19. Please confirm that your solution allows global fields or if attribute fields are specific to an application. For example, if Fire needs number of units and Building also needs number of units, could those fields be global or are they unique to application type? Yes, all fields created within Clariti are available across all applications of a specific type (ieee Permit, Land Use, License, etcsle This ensures that common fields required across a collection of applications are available to be utilized for workflow, reporting, and page layouts. In addition, Clariti supports the definition of "global' picklist values, which can then be utilized to easily populate picklist fields across the entire solution, regardless of application type. Permi�,l.l,..,..1 Fields N Ralatlomh1q Il. ieen,"W IN 1 RM *Wi----- SIR& Al II6I49nmh4ri --- Apr Upw I.. l HIP. �. ,I Newny.fP.-+r.1, 1YPe—C Irn(}S51 I-_ L4'nny An Fq raq.l IIw I nem'" Lrr�Nnry. Yrw. < Numpr.(1A 4 , .. eunwl. Intl W ktn � .r l,ln(-, .1�,, r1. nrery lNu'pmTl Ar...r M_r ihrrtlVe Compal LsrnRl Foltl Sen Q t.-4 NIi.irJw iMIN 4ie_ I hVnl CIgKI LMIn q Mr . , - .. I.df, T stingnemaq.4ra1 . ?nnvg. N..mq.pe M 11*cvd type MI. ..,. , r lit �. 1,�1. Ir.iAlp I name, aniY lemyan Alec JwWAI n._I je.. II � ANNru r. Imrn 1 I V'I' ..r w.. o..w-s.FK. Imlwron ocw,a._a "wo wt YMe' twit" Lrrcol D, .I0,1. 1,1,.. �, I. I.1 It 1 '�V4IAI ✓,IIVA, A412.m?O.c NUMIHHO. 1n "%I,*Ikon C44 n..r. I++..�� .I ..i. •„1�. r1 hNude.jr arrnuy_0..ng.Una.,c Gdrel M. 60 _ ern � ,i �..�. •Innu Ir II..I y,Arwrn r trrHmwo. Ir.)pm 20. Does your solution allow address and unit numbers to be created in bulk? Please elaborate on the process your solution would require to add individual addresses for a 200+ unit development. Yes, Clariti allows address and unit numbers to be created in bulk through its integration with GIS or an address management system. For a 200+ unit development, addresses can be imported in bulk via a CSV file or another supported bulk upload method. These addresses would be associated with the appropriate development project and could be validated against GIS data to ensure accuracy. In Clariti, this process could be achieved by using a combination of custom objects and batch data imports. Here's a step-by-step outline of how this could be accomplished: • Prepare the Data: You would first gather the addresses and unit numbers in a CSV or Excel file, ensuring that each row represents an individual address with relevant details such as unit number, street name, zip code, etc. • Use Data Import Wizard or Data Loader: Salesforce offers tools like the Data Import Wizard for simple bulk uploads or the more advanced Data Loader for larger and more complex data sets. You would use one of these tools to upload your CSV file with the 200+ addresses into Salesforce, ensuring that the correct mappings to custom fields are in place. • Bulk Assignment and Association: Once the addresses are imported, you can bulk associate them with the relevant development project, permitting application, or record type within Salesforce using standard batch processing or automation tools like Process Builder or Flow. This method ensures efficiency in managing large-scale address inputs while maintaining data integrity and validation within the system. 21. Can your solution create and schedule bulk inspections related to a single address with multiple units? Yes, Clariti's configurable workflows and intuitive Inspection templates will allow the City to define now inspections are created and scheduled, including what criteria may trigger the creation and scheduling of bulk inspections associated with a single location or address. 22. Does your solution generate permit reports for designated inspection areas individually? Yes, Clariti's flexible and intuitive reporting capabilities will allow the City to define the data elements contained within reports, including the ability to "slice -and -dice" and filter the data contained within to ensure that permit reports can be easily generated for designated inspection areas. aAt" lnSI wul lbml i , v.:FM,.nI any � ��. PAl a ; . � � 1_'I L 111_i. •_ �. Inepecpone by Replon __ - - 202 in Gp Qw wifixons � MA flan• ■ LAM R%I INEWMEMM ■ Eau rr•e 9wn W W XaOw 1 I_ ImgiA ri p wiuni• r Imp•3tbn: Ml.nM I_I Y•Imc Xumun 0.dar••a '�AI 11" _ • I_i Sa�rIUIM sun an .i fz an nmili �A�n it TiF &O13 J11 IlJ „iaLS:i :RIR A'.I V.4TA NR!:,ia:'A'I lei 6.A•I ln.yrlw Pun�w, - i•I.P:lInI M) 114 p:: cP MAy T IT nAS'• u41(1-kr A,If 1:5 a]"InlprLLw P,,.a•J IrI 120W iI OV)f'i tlilW ') 111"N"; •.ran Pint" W&71V3. 1700 NI iA.C:J)05 m0,f-JII I,) V a4;III, ISTn ASL u+..,A XI.a.: Ar.A11115 6ys4I..p+Idn P�wq - 23. Is there a batch manager in your solution? What triggers processes to kickoff? For example, automatic nightly billing based on timing of dates, addition of late fees and or penalties based on timing of dates or how long a fee has been left unpaid etc. Yes, Clariti's workflow automation capabilities are driven by leveraging Salesforce's "Flows". Some of the ways flows can be triggered include by the changing of conditions on a particular record or groups of record (Record -Triggered Flow), or based on a time and frequency defined by the City (Schedule -Triggered Flow). Schedule -Triggered flows are what are typically used to examine the conditions of a group A records to look for attributes related to dates such as when due -dates are approaching, licenses or permits are about to expire, or overdue or unpaid fees exist. Select Type Recommended Screen Flow Record Triggered Flow Guides users through a business process that's launched from Lightning Launches when a record is created, updated, or deleted. This autolaunched pages, Experience Cloud sites, quick actions, and more. Row runs in the background. Schedule -Triggered Flow Platform Event —Triggered Flow © Launches at a specified time and frequency for each record in a batch. This Launches when a platform event message is received. This autolaunched flow autolaunched Row runs in the background, runs in the background. Autolaunched Flow (No Trigger) �+ Launches when invoked by Apex, processes, REST API, and more. This autolaunched Row runs in the background. All Flow Types Autolaunched Flow (No Trigger) �♦ Launches when invoked by Apew processes. REST API, and more. This autolaunched flow runs in the background. Record -Triggered Orchestration 4�rf Launches when a record is created or updated. An orchestration lets you create a multi -step. multi-user process. Autolaunched Orchestration (No Trigger) (1��, Launches when invoked by Apex, REST API, and more. I I 24. What tools will be used as part of this project to create our bill and notice templates that will be used to send printed bills/notices to customers and/or emailed to customers? Clariti's document generation capabilities leverage standard Microsoft Word templates, and allow the City to create unique documents such as bills, notices, permit/license documents, etc. By utilizing merge fields, the City will be able to insert contextual information from any record within the solution, including mailing address, name, fee information, etc. Documents created by Clariti's document generation utility can be output as PDF or Word files. 25. The City of Long Beach uses remittance processing machines that automates the posting of mailed in check payments, which utilizes a scan code that must be a specific type of font and is highly sensitive to the positioning and location on the bill or notice as to align with the scanner to read the bill and allow payment; would this be an issue for your solution? Leveraging Microsoft Word templates, Clariti's document generation capabilities allow the City to create unique documents, aligning to the exact and precise format required. This includes the placement of text or content within the template. This will allow the City to ensure the position and location of the scan code is exactly where it needs to be to mitigate any potential issues related to the use of the remittance processing machines. 26. Is your solution able to split a single fee into two different general ledger accounts by a percentage? For example, a building fee where 25% goes to one GL account and 75% goes to a different GL account. Yes, this is supported in the solution. 27. Is it a standard function in your system to charge late fees or penalties on delinquent accounts? now does your solution track when an account goes delinquent and how is that presented to staff using your solution? Clariti's configurability will allow the City to define how delinquent accounts are treated, whether or not late fees and penalties are automatically or manually charged, and when an account is considered delinquent. Clariti offers several ways to present critical information related to delinquent accounts to staff, including via dashboard widgets, pop-up alerts, conditional display text messages, or even emails or app notifications to a specific individual or group of individuals. 28. Have you successfully integrated with Kubra for online payment processing before? Clariti has not yet integrated with Kubra for online payment processing, but we are highly confident in our ability to deliver a seamless integration. Kubra's API is well -documented, and Clariti's platform, built on Salesforce, offers powerful and flexible API capabilities that have enabled us to successfully integrate with a wide variety of payment providers. With over 15 years of experience in payment integrations, our team has repeatedly delivered secure, efficient, and reliable solutions. Given our proven track record, we are fully equipped to execute this integration with Kubra smoothly, ensuring ahigh-quality implementation tailored to your needs. 29. Have you successfully integrated with iNovah for in -person cashiering before? We are currently working on two active projects where integration with iNovah for in - person cashiering is a key component. These projects are with the cities of Glendale, AZ, and Sacramento, CA. Our team has a proven track record in managing complex integrations, and we are confident in our ability to deliver a seamless integration with iNovah. Leveraging our expertise with similar payment systems and our deep understanding of the integration process, we ensure efficient and secure cashiering solutions. Our focus on delivering high -quality, tailored implementations for each client ensures that this integration will meet both technical and operational requirements, providing a reliable and user-friendly in -person cashiering experience. 30. Have you successfully integrated with RT Lawrence remittance processing software for mailed in check payments before? We have not yet integrated with RT Lawrence remittance processing software for mailed - in check payments. However, we have a strong understanding of the critical need for efficient processing of mailed -in checks. With RT Lawrence's well-defined workflows and Clariti's flexible platform, we are confident that we can deliver a successful integration. Our team's experience in similar payment processing projects positions us to implement this solution seamlessly, ensuring a smooth and reliable remittance process for mailed payments. 31. Have you successfully integrated with an outside collection agency before? We are actively in the process of configuring the integration with an outside collection agency. Typically, this involves setting up secure data exchange mechanisms to transfer relevant financial data, such as outstanding debts, payment statuses, and account information, to the collection agency. The configuration process includes: 1. Data Exchange: Clariti can use APIs, file transfers (like SFTP), or web services to securely send and receive data with the collection agency. This ensures that the agency has up-to-date information on accounts requiring collection efforts. 2. Automation: Clariti can automate the process of flagging accounts for collection and triggering data transfers based on predefined business rules (e.g., overdue payments or specific threshold amounts). 3. Real -Time Updates: Depending on the level of integration, Clariti may also facilitate real-time or scheduled updates from the collection agency, keeping internal records in sync with the status of accounts under collection. We are currently applying this approach in your active project in Irvine, CA, where we are progressing through the configuration phase. 32. Can your solution support internal collection activities to track accounts that are in this state, what the delinquency dollar amounts are, sending out special noticing to let customers know their account is delinquent, adding on internal collection fees etc.? Yes, Cariti can support internal collection activities through configuration of status values indicating when accounts are delinquent, the dollar value owing, generating documents and emails that can be sent to customers for noticing purposes, and the ability to automatically or manually apply collection fees based on the City's business rules. QUESTIONS SPECIFIC TO SPERIDIAN 1. Which of the clients you presented and are working with are you employing Speridian's ELM solution vs. the Clariti solution? Clariti and Speridian's ELM (Enterprise Land Management) solution are exactly the same. There is no difference between the two; they are simply referred to differently in certain contexts. Both provide the same comprehensive features for managing land and permitting processes. 2. Can multiple general ledgers (GLs) be allocated to a single account? Yes, this is supported in the solution. 3. Will the City be required to invest 30K per year over 3 years (i.e., 9OK hours)? If not, please clarify. You presented a staffing plan with 30K hours in 12 months and not the 36 months in your proposal response. The first year was displayed as a reference to the proposal, it was not intended to reduce the staffing plan but to save time in the presentation. The staffing plan is what the city identified in the proposal: Table 4. City of Long Beach Staffing Plan twrutle. Cartnellltw N mrm6wr oVrnO n M Tvwnrrda0 go.anator tNdln Qwbrtt., -i hf rtr•rtWrrwYVlwt 6irlt)tttt�lrfBanattelt �Ma pageitmnBrnmttn�ttrrdpMrttr�stttttan Q jru�/ulr�ly�,0+.ianlaMit+MRfdMY�MMM�) 4"twe VardW L4bohr "(1) Prwrrto rrtcrn OewbAT -2 Mr .Nbe Comp l" Gtr.(1,)�n�er lemnclta�netrw oisne Yt MtmwexAdyor•tr�er. rFst+nklreryc-71R �10T.un DO11)Ctyou tax ohm (11 TID PM 100% rfra TjMllr till) Ayad ' P* Om lt) OUNh= PU Lae& Phmpo Flo % 00iOft((t)OA[MMl Lam ! &MNWU L.rttr' an (1) E_�►a* Plete waft AB% Or OM 111) &AWA N LP2 WE Lei* PO 1M%(4A0 MNO N" 1M�E) Ordi9W&RUL"APO OWN Om DAWN" M�rtyelr Tw M a more eywkwom km um rAoom Bureau IW% 0+.11) teNq Lwd IWO4 (d.Gwamt on wooywdabat PM.r) TlD lam Z1wl)va 92 ... Buereu FA Mann Erpft Orw (I) entcbra ran each rfeovpw BVrau YS% (SWS) o.It) L.rd t1IDM MM Tom 6r (t) CONTUI MM L► W IW% Or N) Tr"Led IW% OW - ChwW Owl) mama tier Dn.rat 1arN Iar, Fsecur.. Camaeee. Sbrrp 5% Adrom*NeMaY CWrffW9 e) �T� 00(t)DO4m 30ft The city must make the final determination of the commitment level of the city's staff. We understand that most staff are still performing their regular jobs or managing multiple projects. Some observations: 1. The number of PMs and their commitment seems large. 2 PMs from the PMO and 1 on the core team all at 100%. The Honolulu project has 1 City PM that is 60-75% and 1 Speridian PM that is 75%. 2. The Business Leads will need to be 100% at times when the team is focused on their area, but they will likely not have to be 100% for the whole project. 3. The same goes for business analysis. A bigger commitment at the start and when testing but likely not 100% for the whole project. Once a project plan and phased approach is finalized these numbers can be revised. 4. It is exciting to see 3 full time resources committed to OCM, I would expect 2. If the City feels three is appropriate that helps to facilitate the adoption of the system. 4. How much commitment is needed, and by which city resources? Will the same approach being used for Honolulu be applied to the City of Long Beach? The Speridian PM mentioned that you meet with the City of Honolulu daily. See the above response for some of this answer. The approach for the City and County A Honolulu has been successful. We see a dedicated Project manager from Speridian assigned to the project and a dedicated Business Analysis that is onsite most of the time. Additional Business Analysis would be assigned to different workstreams to support the MUM The PMs meet on a regular basis, it doesn't have to be every day. There are internal Speridian standup meetings on a daily schedule. A weekly project status meeting, a monthly Steering committee meeting and a quarterly executive steering committee meeting would be used for governance. 5. What are the three options for Honolulu's data storage migration problem? 1. Laserfiche for file attachments 2. Own (self contained data storage) —Provides management of the data and the storage. 3. DataArchiva — Provides management of the data, data storage is external. a. On -Premise — Data is hosted in City Data Center. b. City purchases their own AWS or Azure hosting environment and the City manages it. c. Speridian Hosting Manage Services, Speridian manages the data hosting environment. 6. Please confirm, clarify, or elaborate. • SMS is not included in your proposal cost, per your demonstration. • While the build -out of SMS functionality is included in our proposal, the costs associated with sending SMS messages via a third -party service, such as Twilio, are not covered. This approach allows for flexibility, as the City can choose the most suitable messaging service based on its needs and budget. We are confident in the seamless integration of the SMS feature and can support the City in selecting and configuring the service of choice to ensure smooth and reliable communication. Should additional assistance be required in managing these services, we are prepared to provide ongoing support. • Full chat features are not included in the system. • Clariti's Chatter functionality is available as a full chat feature for both internal staff and customers, facilitating real-time communication and collaboration across all users. • Carbon Black is not included in security scanning. • Speridian has included the cost of configuration and integration of Carbon Black as part of the implementation. However, any software/service costs associated to any security tools such as Carbon Black are not factored in our proposed cost, allowing the City flexibility in selecting the most appropriate security solution for its needs. We are committed to ensuring the solution integrates seamlessly with your chosen security tools. • Are their software licenses that were not included in your proposal response? • All software licensing required for the operation and use of the Clariti Community Development solution have been included in our proposal to the City. Additional third - party software licenses such as SMS services, security, electronic plan review, etc are the sole responsibility of the City to procure. Tutorial: Microsoft Entra single sign -on (SS%I) integration with Salesforce Artrd� � CJ31�4i�OLJ • n �J,. ��I� n.�,� In this article In this tutorial, you'll learn how to iniegrr�te `� ile�;force willr �4icrosoft Entra ID. When you integrate. �alesforce with Microsoft Entra ID, you can: + Control in Micruofi En1ra II) vrho ha, acu•sr; 10 tiale;force. + Enable your user to be automatically s. iIru :alesiorce with their Microsoft Entra accounts. Manage your accounts in out,central location. Prerequisites To get started, you nerd the following items: • A Microsoft Entra subscription. If you don't havr_ a subscription, you ran ger a ��r-�-�-'��'i�' �'. + Salesiorce single sign on (SAC)) t�nablcd suhscription. 8. Please confirm the number of major upgrades per year and what is included in those upgrades. E.g., Knowledge transfer, training, documentation, test scripts, etc. Clariti provides 3 platform and 6 solution releases each calendar year. With each release, release notes are provided and can be reviewed prior to the release. Knowledge transfer, training, etc., is dependent on the maintenance package selected by the City post go -live. 9. From the permittee or developer/customer view — Is there a dashboard showing all the projects/permits and their associated status? a. Is ball -in -court information available? b. Does your solution facilitate sharing the permit application to applicants) to respond to documentation requirements (Insurance, TCP, Civil plans)? Yes, Clariti's customer portal provides customers/developers visibility into all of their activities (permits/projects/applications, etc.) via a dashboard view, including their status, access to documents such as permits, plan corrections notices, etc., as well as financial information related to each record. Clariti can also track and present information related to "ball -in -court" or "shot -clock" data. Finally, Clariti easily facilitates the corrections process with applicants, providing an interface in which applicants can make changes or revisions to permits, including responding to any City/Agency comments, as well as uploading required documents. Welcome to your Dashboard My Permits lht M 5ok oefm:u IntlV6lny WlUdlns ehmkil, rd arts has Ac:w detalla and nnw freatli wmtir lore Cllck Below to Pay Fees Amount Owing USS3729I6.6+ �i y Land Use Applications (PI q�Rplications) I iar nFYM�r ISM �� Nd planrvny aryryiraer-na frclid.a dMaila ane tlalix In �aAniw ryira nF anph'r.nnM. nrn ra irrtiny rNngrr and tlw.nfynent Blanc I C71 F LONG Home Dashboard Guide Apply fee Estimator My Calandar Submit Service Request q AL BEACH y r pvImn BLD•Z4-0106 lip Phase Status type Issue Date Applicant Ron Review Pen" 8uildiag Iloward loots _�. ���� Iswanrx Inaoectlen coo rkwed D"te'I+ R?vle•v.. ,orirtn!f s•1ora Into.,. lhl[1vlth Us v Applicant Information Appllcaift Account I lowerdjorta Acme Purmil Communication Prc(crunct: Emdl 00 v Related Activities Prejuct Pcrmil Development Application CUP-24-0WS V permit Location Q Submissions (3) �� � title evcre RKwaid Sonic tluedm PlsntDraAn_ I J completed I ltllsldeCndlretlnsp.., t Completed Earthouake UauNxL, t Completed Vir"AR • CorreNms Wke 70.. Shot Clock i 1 Application Number CUP•24-0045 ■ 0B c 0.6 S IS '6 0,4 I E N 02 o With Agency With Customer Type View Report As of Today at 2:31 PM I• t EXHIBIT "D" Cost Workbook [ATTACHED] Request for Proposals Pricing Response Form EXHIBIT D No. 2021PIC008 Instructions Instructions Name of Proposer:peridia" Technologies, LLC Proposing Hosted Solution If Ves, then Proposer is expected to complete all Hosted Solution cost components General Instructions to Proposers This Cost Workbook contains multiple worksheets designed to provide a robust understanding of the costing models used by the Proposer. Use of this Cost Workbook is critical to Proposal evaluation, and it is essential that the Proposer use this form in preparing pricing response to this RFP . This Cost Workbook shall be completed and be provided as its own separate Excel file from the rest of the Proposer's Proposal. The Table of Contents below contains brief descriptions of each tab. Proposer must enter the Proposer Name in the YELLOW highlighted area above on this worksheet. Each worksheet is designed to elicit specific pricing information related to the requirements of this RFP . If the Proposer's typical pricing model does not normally charge for a specific element provided within this workbook, then please provide a statement in the "Cost Assumptions" regarding the Proposer methodology for charging for that element (e.g., not applicable, no additional charge). Proposers must provide a response and associated costs for a hosted solution The Proposer must provide details pertaining to the assumptions, expectations, and/or performance parameters that have been used as the basis for the pricing. Please note that the Proposer's response to this Cost Workbook will not be considered as an actual commitment to perform the project, but WILL BE considered as a costing model and pricing structure commitment if the Proposer is the selected Proposer. The Proposer shall provide skill assumptions for the Labor Category Rates in the Cost Assumptions worksheet. Implementation services fees will be charged using a firm -fixed price. Proposer services costs for Additional Services are to be included in this Cost Workbook based on blended labor rates. Cost Workbook Table of Contents 1. Total Cost Summary Worksheet for Proposer to provide a summary of the proposed Total Costs of items A through F A. Software & Licensing Worksheet for Proposer to itemize all One-time and Ongoing Software and Licensing Costs. B. Software Hosting Worksheet for Proposer to itemize all One-time and Ongoing Cloud hosting Costs. C. Implementation Services & Payment Tables Worksheet for Proposer to itemize One-time Implementation Costs and includes Payment Tables and a 10% withholding until each phase is completed D. Maintenance and Operational Support Worksheet for Proposer to itemize ongoing Costs of Professional and operational maintenance. E. Labor Category Rates Worksheet for Proposer to itemize hourly rate structures for proposed project personnel. Page 1 of 15 Request for Proposals Pricing Response Form EXHIBIT D No. 2021PIC008 Instructions F. Cost Assumptions iWorksheet for Proposer to itemize all Proposer Cost Assumptions upon which its pricing is dependent. Page 2 of 15 Request for Proposals Pricing Response Form EXHIBIT D No. 2021PIC008 1. Total Cost Summary Total Cost Summary Speridian Technologies, A3.TCS - Total Cost Summary Table Cloud Hosted A. Software & Licenses $ 24,407,567 B. Software Hosting $ C. Implementation Services $ 81870,500 D. Maintenance and Operational Support $ 21325,000 E. Totals $ 35,603,067 F. Cost Assumptions G. Travel Expenses $400,000 $ 36,003,067 Page 3 of 15 ir M c 3 c 9 m g Q g R? p o Q r B r$ e ggp � $ �eIF a k $ 8 6 g G 6 "s b C g G x 8 8 8 a g5 kk� � L A 3g E c M € e M IMP €p A e S gr d R i 8 5 a a i B If E a a a F qD F O t E $ Yq YFY g0 3e¢ A HIM oB 9 � o� o � �e a' � ., A � Request for Proposals Pricing Response Form EXHIBIT D No. 2021PIC008 C. Impl Sery - Payment Tables A3.PMT- Deliverable Payment Table Deliverable 8 Priority Deliverable Description Fixed Price Fee Less 10% Withhold Invoice Amount Erman ed Performance Date 1 1 Initiation: Project Kickoff $ 133,057,50 $ 13,305.75 $ 119,751.75 June-25 Project Initiation Activities and Dellverables 2 1 Project Management Plan $ 177,410,00 $ 17,741.00 $ 159,669.00 July-25 3 1 Baseline Project Schedule $ 177,410.00 $ 17,741,00 $ 159,669.00 July-25 Requirements Analysis and/or Validation Activities and Deliverables 4 2 Validated Requirements Traceability Matrices (Technical and Functional) - High Level Business Requirements Document BID $ 177,410.00 $ 17,741.00 $ 159,669.00 August-25 5 2 is a rvera a is tied to the in Mai Uutune or a li utus torthe profec s. During development of each phase the payments are tied to these high level categories but multiple DED/DADS will make up each one of the payment deliverables. Phase 1- Deliverable Expectations Documents (DED) (Permitting & Recordations, Inspections, Customer Service, General Operations) Phase 2 - Deliverable Expectations Documents (DED) (Planning, Hearings, Customer Service, General Operations) Phase 3 - Deliverable Expectations Documents (DED) $ 177,430.00 $ 17,741.00 $ 159,669.00 August-25 Phase 1 $ $ Solution Design Activities and Deliverables $ S - 6 2 Conceptual Design Documentation - Functional Design Document (FDD) - Phase 1 $ 129,731,06 $ 12,973.11 $ 116,757.95 September-25 7 2 Interface Specification Document- Interface Control Document (ICD) - Phase 1 $ 129,731,06 $ 12,973.11 $ 116,757,95 September-25 8 3 Report Specification Document - Phasel $ 129,731.06 $ 12,973.11 $ 116,757.95 September-25 9 2 Deployment Plan - Phasel $ 129,731,06 $ 12,973,11 $ 116,757.95 September-25 Development and Configuration Activities and Deliverables $ $ 30 2 Solution Implementation Plan - Phase 1 $ 102,961.16 1 $ 10,296,12 $ 92,665,04 October-25 11 1 The Cutover Plan - Phase 1 $ 302,961.16 $ 10,296.12 $ 92,665.04 October-25 12 1 Delivery Acceptance Document -Customer Service Build $ 302,961.16 $ 10,296.12 $ 92,665.04 March-26 13 1 Delivery Acceptance Document -General Operations (Mange Financials/Payments) Build $ 302,961.16 $ 10,296.12 $ 92,665,04 December-25 14 1 Delivery Acceptance Document -General Operations Build $ 102,961,16 $ 10,296.12 $ 92,665.04 January-26 15 1 Delivery Acceptance Document - Inspections Build $ 102,961.16 $ 10,296.12 $ 92,665.04 December-25 16 1 Delivery Acceptance Document- Permitting & Recordations Build $ 302,961.16 $ 10,296.12 $ 92,665.04 December-25 Data Conversion/Migration Activities and Deliverables $ $ 17 2 Data Conversion Plan - Phase 1 $ 211,413,58 $ 21,141.36 $ 190,272,22 August-25 18 2 Data Quality Assessment Report- Phase 1 $ 211,413.58 $ 21,141.36 $ 190,272.22 December-25 19 3 Data Mapping and Conversion - Phase 1 $ 211,413.58 $ 21,141,36 $ 190,272,22 March-26 Testing Activities and Deliverables - Phasel $ $ 20 2 Test Plan $ 72,072,81 $ 71207,28 S 64,865.53 January-26 21 3 Test Scripts for System Testing and UAT $ 72p072.81 $ 7,207,28 $ 64,855,53 March-26 22 2 System Test Results - Complete $ 72,072,81 $ 71207,28 $ 64,865.53 April-26 23 2 UAT Results - Complete $ 72,072.81 $ 7,207.28 $ 64,865,53 hil Training and Knowledge Transfer Activities and Deliverables - Phasel $ - $ 24 1 Training Plan $ 76,877.68 $ 7,687.77 $ 69,189,91 January-26 25 3 Training Curriculum and Materials $ 76,877.68 $ 7,687.77 $ 69,189.91 April-26 26 1 Training Completion Report - Phasel $ 761877,68 $ 7,687.77 $ 69,189.91 May-26 Deployment/Go-Live Activities and Deliverables -Phase 1 $ $ 27 2 Go -Live Readiness Report and Updated Artifacts $ 69,189.90 $ 6,918.99 $ 62,270.91 June-26 28 3 Final Technical Documentation $ 69,189.90 $ 60918.99 $ 62,270,91 June-26 29 3 Final As -Built Configuration Documentation $ 69,189,90 $ 6,918.99 $ 62,270.91 June-26 30 2 Cutover Completion Report $ 69,189.90 $ 60918,99 $ 62,270.91 June-26 31 3 Updated Cutover Plan and Final Cutover Plan/Schedule $ 69,189.90 $ 61918,99 $ 62,270.91 June-26 Production Support and Transition Activities and Deliverables • Phase 1 S $ - 32 2 Monthly Production Support Templates $ 72,072.81 $ 7,207,28 $ 64,865.53 July-26 33 2 System Support & Warranty $ 72,072.81 $ 7,207.28 $ 64,865.53 July-26 Phase 2 S $ Solution Design Activities and Deliverables $ $ 34 2 Conceptual Design Documentation - Functional Design Document (FDD) - Phase 2 $ 99,793.13 $ 9,979,31 $ 89,813.82 July-26 35 1 Interface Specification Document- Interface Control Document(ICD) - Phasel $ 99,793.13 $ 9,979.31 $ 89,813.82 July-25 36 2 Report Specification Document - Phasel $ 99,793,13 S 9,979.31 $ 89,813.82 August-26 37 2 Deployment Plan - Phase 2 $ 99,793,13 $ 9,979.31 S 89,813,82 July-26 Development and Configuration Activities and Deliverables $ $ - 38 2 Solution Implementation Plan - Phase 2 $ 110,881.25 $ 11,088.13 $ 99,793,13 August-26 39 2 The Cutover Plan - Phase 2 $ 110,881,25 $ 11,088.13 $ 99,793.13 August-26 40 1 Delivery Acceptance Document -Customer Service Build $ 110,881,25 $ 11,088.13 $ 99,793,13 December-26 41 1 Delivery Acceptance Document- General Operations Build $ 110,881.25 $ 11,088.13 $ 99,793.13 December-26 42 1 Delivery Acceptance Document - Hearings Build $ 110,881.25 $ 11,088.13 $ 99,793,13 November-26 43 1 Delivery Acceptance Document - Planning Build $ 110,881.25 $ 11,088.13 $ 99,793.13 October-26 Data Conversion/Migration Activities and Deliverables $ S 44 2 Data Conversion Plan - Phase 2 $ 177,410,00 $ l71741,00 $ 159,669,00 July-26 45 2 Data Quality Assessment Report - Phase 2 $ 177,430.00 $ l71741,00 $ 159,669,00 October-26 46 3 Data Mapping and Conversion - Phase 2 $ 177,410,00 $ 17,741.00 $ 159,669.00 December-26 Testing Activities and Deliverables - Phase 2 S $ 47 2 Test Plan $ 99,793,12 $ 9,979,31 $ 89,813.81 October-26 48 3 Test Scripts for System Testing and UAT $ 99,793.12 $ 91979,31 $ 89,813,81 December-26 49 2 System Test Results $ 99,793.12 $ 9,979,31 $ 89,813.81 February-27 50 2 UAT Results $ 99,793,12 $ 91979,31 $ 89,813.81 March-27 Training and Knowledge Transfer Activities and Deliverables-Phasel $ $ 51 1 Training Plan $ 70o964,00 $ 7,096,40 $ 63,867.60 December-26 52 3 Train Curriculum and Materials $ 70,964.00 $ 7,096.40 $ 63,867.60 January-27 53 1 Training Completion Report-Phasel $ 10,964.00 $ 7,09540 $ 63,867.60 March-27 Deployment/Go-Llve Activities and Dellverables- Phasel S $ 54 2 Go-Uve Readiness Report and Updated Artifacts $ 63,867.60 $ 6,386.76 $ 57,480.84 April-27 55 3 Final Technical Documentation $ 63,867.60 $ 6,386.76 $ 57,480.84 April-27 56 2 Final As -Built Configuration Documentation $ 63,867.60 $ 6,386.76 $ 57,480.84 April-27 57 2 Cutover Completion Report $ 63,867.60 $ 6,386.76 $ 57,480.84 April-27 58 3 Updated Cutover Plan and Final Cutover Plan/Schedule $ 63,867.60 $ 6,386.76 $ 57,480.84 April-27 Production Support and Transition Activities and Deliverables $ $ 59 2 Monthly Production Support Templates - Phase 2 $ 66,528,75 $ 6,652.88 $ 59,875,88 May-27 Page 7 of 15 Request for Proposals Pricing Response Form EXHIBIT D No. 2021PIC008 C. Impl Sery - Payment Tables Pricing Response Implementation Form Services and Payment Tables sperldlan Technologies, LLC 60 2 System Support & Warranty - Phase 2 $ 66,528.75 $ 6,652.88 $ 590875,88 May-27 Phase 3 $ $ Solution Design Activities and Deliverables $ $ 61 2 Conceptual Design Documentation - Functional Design Document (FDD) - Phase 3 $ 76,508.06 $ 7,650,81 $ 681857,25 April-27 62 1 Interface Specification Document- Interface Control Document (ICD)- Phase 3 $ 76,508.06 $ 7,650.81 $ 68,857.25 May-27 63 2 Report Specification Document - Phase 3 $ 76#508.06 $ 7,650.81 $ 68,857.25 May-27 64 2 Deployment Plan - Phase 3 $ 76,508.06 $ 7#650,81 $ 68,857.25 May-27 Development and Configuration Activities and Deliverables 5 $ 65 2 Solution Implementation Plan $ 85,008.96 $ 8p500,90 $ 76,508,06 May-27 66 2 The Cutover Plan $ 85,008.96 $ 8,500.90 $ 76,508.06 May-27 67 1 Delivery Acceptance Document -Customer Service Build $ 85,008.96 $ 8o500,90 $ 76,508,06 October-27 68 1 Delivery Acceptance Document- General Operations $ 85#008,96 $ 8,500.90 $ 76,508.06 February-28 69 1 Delivery Acceptance Document - Enforcement $ 85,008.96 $ 8,500.90 $ 76,508.06 January-28 70 1 Delivery Acceptance Document- Licensing & Reg. $ 85,008.96 $ 80500,90 $ 76,508.06 December-27 Data Conversion/Migration Activities and Deliverables $ $ 71 2 Data Conversion Plan - Phase 3 $ 136,014.33 $ 13,601.43 $ 122,412.90 June-27 72 2 Data Quality Assessment Report- Phase 3 $ 136,014.33 $ 13,601.43 $ 122#412.90 November-27 73 3 Data Mapping and Conversion - Phase 3 $ 136,014.33 $ 13,601.43 $ 122,412,90 March-28 Testing Activities and Dellverables- Phase 3 $ $ 74 2 Test Plan $ 76,508.06 $ 7,650.81 $ 68#857,25 January-28 75 3 Test Scripts for System Testing and UAT $ 76,508.06 $ 7,650.81 $ 68#857,25 February-28 76 2 System Test Results $ 76,508.06 $ 7,650.81 $ 68#857.25 March-28 77 2 UAT Results $ 76,508.06 $ 7,650.81 $ 68,857.25 April-28 Training and Knowledge Transfer Activities and Deliverables -Phase $ $ 78 1 Training Plan $ 54,405,73 $ 5,440.57 $ 48,965.16RMarZ-28 h-28 79 3 Training Curriculum and Materials $ 54,405.73 $ 5,440.57 $ 48,965.16 80 1 Training Completion Report $ 54,405.73 $ 5,440.57 $ 48,965.16-28 Deployment/Go-LIve Activities and Deliverables- Phase 381 2 Go -Live Readiness Report and Updated Artifacts $ 48,965.16 $ 4,896.52 $ 441068.64-28 82 3 Final Technical Documentation $ 48,965.16 $ 4#896,52 $ 44,068.64-28 83 2 Final As -Built Configuration Documentation $ 48#965,16 $ 4,896,52 $ 44,068.64-28 84 2 Cutover Completion Report $ 48,965,16 $ 4#896,52 $ 44,058.64 May-28 85 3 Updated Cutover Plan and Final Cutover Plan/Schedule $ 48,965.16 $ 4#896,52 $ 44,068,64 May-28 Production Support and Transition Activities and Deliverables $ $ 86 3 Project Closeout Report $ 147,841,66 $ 14#784,17 $ 133,057,49 June-28 87 2 Monthly Production Support Templates $ 51#005,39 $ 5#100,54 $ 45,904.85 June-28 88 2 System Support&Warranty $ 51#005,39 $ 5#100,54 $ 45,904.85 June-28 89 2 Annual Disaster Recovery (DR) Test $ 147#841,67 $ 14,784.17 $ 133,057'50 June-28 90 3 Release Documentation: $ 147,841.67 $ 14,784.17 $ 133,057,50 June-28 Total Implementation Services Costs: $ 8,870,500.00 $ 887#050,00 S 7,983,450.00 Page 8 of 15 Request for Proposals Pricing Response Form No. 2021PIC008 C. Impl Sam - Payment Tables Pricing Response Form Implementation Services and Payment Tables Instructions I Notes: 1. The Proposer shall list all Dellverables as part of Its proposed solution. 2. The Deliverables listed above are sample deliverables; - the Proposer should customize as appropriate. 3. All Deliverables must be presented as fixed price Deliverables and all are subject to the 10% Withhold, 4. Proposer shall provide Estimated Invoice Date based on the MS Project Plan supplied with this response. 5. Proposer may insert additional rows as required. It Is the responsibility of the Proposer to ensure spreadsheet calculations are correct. 6. Proposer Is required to hold pricing firm throughout the term of the agreement without regard to the estimated annual percentages. 7. Holdback after Preplanning and Phase 1: Only once all Invoices are released through the approved Pre -planning and Phase 1 will the City release the first withholding. 8. Final Holdback Release after Project Completion: Only once all Invoices are released for the project will the City release the second and final withholding. EXHIBIT D Page 9 of 15 EXHIBIT D A3.PS.0 -Maintenance and Operational Support Costs Table 'j : Annual Maintenance Software Item #., Software Component Short Description �� � ��-� � Operational;Support � � Hosting - ° Managed Services Support for Clarity Community 1 $ $ Development Solution (starting in year 4) - 4- 5 Page 10 of 15 EXHIBIT D Spendian Technologies, LLC Maintenance and Maintenance and Maintenance and Maintenance and Maintenance and Operational Support Operational Support Operational Support Operational Support '-.:.. :.'. O,. perational Support Year 2 - Year 3 - Year 4 = Year 5 = Year 6 Ism $ 75,000.00 $ 125,000.00 $ 1751000.0O $ 175,000.00 $ 175,000.00 $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ 75,000.00 $ 125,000.00 $ 175,000.00 $ 175,000.00 $ 175,000.00 Page 11 of 15 EXHIBIT D Maintenance and Maintenance and Maintenance antl Maintenance and and ._ Operational 'Support Operational Support kele Operational Support Operational IS }Maintenance Operational Support - Year 7 ' - Year 8 `` = Year 9 >` - . °- Year 10 , Year 11 Ill' I g $ 1751000.0O $ 175,000.00 $ 175,000.00 $ 175,000000 $180,000.00 $ 175,000.00 $ 175,000.00 $ 175,000.00 $ 175,000.00 $ 180,000.00 Page 12 of 15 EXHIBIT D Maintenance and Maintenance and ,Maintenance and Maintenance. TTotal Maintenance Operational Support Operational Support Operational Support ,and Operational Support 'and Operational - Year 12 ' Year 13 Year 14 Year 15 Support Costs $180,000.00 $180,000900 $18%000.00 $180,000.00 $ 2132%000.00 $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ - $ 180,000800 $ 180,000.00 $ 180,000000 $ 180,000.00 $ 2,325,000.00 Page 13 of 15 Request for Proposals Pricing Response Form EXHIBIT D No. 2021PIC008 E. Labor Category Rates Labor Category Rates Speridian Technologies, A3.LR - Labor Category and Rates Table Role # ; , Role Description _ " , Hourly Rate 0 Blended Team Member Rate - MANDATORY $ 76.55 1 Project Manager $ 76.55 2 Solution Architect $ 76.55 3 Integration Architect $ 76.55 4 Data Conversion Architect $ 76.55 5 Functional / Business Analyst (BA) Lead $ 76.55 6 Change Management (OCM) Director $ 76.55 7 Change Management (OCM) Specialist $ 76.55 8 Business Analyst (BA) $ 76.55 9 Clariti Technical Architect $ 76.55 10 Clariti Functional Architect $ 76.55 11 Cannabis Community Develoment SME $ 76.55 12 GIS Specalist $ 76.55 13 Release Manager $ 76.55 14 Salesforce / Clariti Lead Developer $ 76.55 15 Salesforce / Clariti Developer $ 76.55 16 Salesforce / Clariti Data Conversion Specialist $ 76.55 17 Salesforce / Clariti Integration Specialist $ 76.55 18 Testing / CIA Lead $ 76.55 19 Testing / CIA Analyst $ 76.55 20 Managed Services Support Manager r $ 76.55 21 Managed Services Support Developer $ 76.55 Instructions /Notes: 1. The Proposer is required to provide Hourly Rates for additional services by common Labor Categories, including a Blended Team Rate. 2. The Roles listed above are samples. Proposer should customize as required. 3. Hourly Labor Rates should be expressed in USD and include all costs including Travel Expenses. 4. Proposer may insert additional rows as required. It is the responsibility of the Proposer to ensure spreadsheet calculations are correct. 5. Proposer is required to hold pricing firm throughout the term of the agreement without regard to the estimated annual percentages. Page 14 of 15 0 c u u F�- c m a O. n O y c O LL cu pC C C a Ln u Q w Mimi bD IA ° C U L.L d N H . a N 00tion a o L uaV) NvON6 Oz z O w Zfollow a C y a� U° H iAr tr), V), 4^ L al m to � CJ a u c MEMOo a Imms aJ Q. 00EM � N � N O U a) C i "O pp p +, Y to L hD 0 O C U C. p > O O r0 m w ° Q N 0a V) L O "O 7 4+ pOp m .s N 0)0 E °�' c oto m - _ u E v E m a m 0 +10 c •L U V) . W 7 E fa C C u cu a) E s c E slat m am a Lm � O C 7 � O -o > �Lp V)N a1 " V a) F U C o N U N � 0 ++ m ° ° a) a.d p 3 o E ++ 0 > C U °- N > U 0 N = 0 f6 U V) U C N aJ O � O m X mc ++ C N O 01 to 4m; .D +, a! N V) C Q j C O O ,A 3 L op u CO C () E 6 °' V)E V) C (AU 7 N a... mc = ° C i fa 7 ++ O ++ m a) co 'O U)C C 12 O N Y a) N O o O C a) ca OU i"7 3 Cl)3 3 a w 0'Z u 0° a� ` J v N m c �o L U mc C Q a) C +' t a) f0 V�i C O O a) 'WN N N a) M E C to mt N C E u c a) GJ N LW c 'W MaiNINE a)a) to cv 3 ( H o two ea v E m V) m aJ H ° a1 a v L Vi a > C' W m w C Q. N �" V C O C V)L C C Z C p talone Q .� u L ° c E m� 4,,ml '3 E v a Lin E ° 3 w a, a E E ° j*5 3 o $O +,l Q. E E An c co v — aC"L O — a.c_uuu u 0— O aaV,�� H c C U'ate-+ a N m cr Ln � rn U 3 Q U VI LJ bOA O m U +,) c U � L +n c a 4j), o f0 > 2 (6 V) C.1bD f0 v c u a •V, +' f0 O t E N a v a Q +, w O a) 0 O U N -° VV) fa L C f0 v.v� v b4 a) c 0 a)-o � L �. . M N a) O mc v to �% o- :. ocnP ° o a c � > N a) + E a LL L on c m co .` a) Q a) tar. 4, N C p O O C- U C c N t v 3 c ++ a) ++ C +' ) N -' O L U 4 a j C� f6 mc O 00 U N L a a E Matta,° o 3 •E v +,d 4 N E m OV c N m ? > Y 'u 3 s o •3 ° o Q o C a 0 O "O LF, OU "O () +, m p a .D C at G1 O fa (A V) CL c � Z 'L Fu CA v0, r C E v, a L O L L Olam, a) Q_ a) a) G ° a � a a ` o O o mc H H p- Q a aL r-I N m d' Ln